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Review by jschildroth See Profile

  • Location: Waterloo, ON, Canada
  • Cost: $62 per month
  • Install: about 30 days
  • Caps of 300 gigabytes/month
No Caps and fast Speed for Downloads
Due to Rogers Network Design Flaws, speeds drop during prime time.
Good value for the price, but due to issues out of TSI's control, congestion is bad at night.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Awesome ISP. Speeds are as advertised and cap is alot better then what the big 3 would provide for a lot less. I highly recommend.

member for 12.5 years, 832 visits, last login: 2.3 years ago
updated 9.8 years ago


ShawnS
Business Solutions Agent
Premium Member
join:2012-11-22
Chatham, ON

ShawnS

Premium Member

Re:Review

Hello jschildroth,

Thank you for the review. We are always working with our vendor to improve the service.
If you are experiencing a large decrease in speeds, please let us know and we can troubleshoot.
If you have any questions or concerns we can be reached directly in the »/fo ··· avdirect Forum.

Regards,
Shawn S






Review by vincom See Profile

  • Location: Bolton, ON, Canada
  • Cost: $45 per month
good cs, fair price = happy customer
i like not paying incubments
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

i use about +500gb bw/month including uploads, of that 500gb/mnth my downloads are under 300gb so im not charged for overage, rogers would be billing me to death with their paultry bw caps.

internet has been down a few times but that was a wide issue in my area due to rogers mucking something up.

i cut all cords to incubments, the more people do that the more robellus will get there pricing in order and give true competition in the network/communication bussiness in canada

member for 15 years, 2466 visits, last login: 31 days ago
updated 9.8 years ago


TSI Ashleigh
Premium Member
join:2013-02-24
Chatham, ON

TSI Ashleigh

Premium Member

Review

Hello Vincom,

Thank you for the review! I am happy you are enjoying the service with minimal issue. Please do keep in mind that we are charging for bandwidth starting this month.

If you have any questions or concerns TekSavvy can be reached in the Direct Forum »/forum ··· avdirect.

Thank you again for this review
TSI-Ashleigh
vincom
join:2009-03-06
Bolton, ON

vincom

Member

Re: Review

i know but my dl's are under 300gb and i utilize the free window at 2-8am

Review by rob1114 See Profile

  • Location: Kanata, ON, Canada
  • Cost: $47 per month
300 GB+ caps, not throttled, price
Odd dip in speed
happy with Teksavvy
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Was with Rogers, dumped them when I moved out of my apartment and into my new home. Teksavvy has been a great ISP so far, I would recommend them to anyone. Price is reasonable, I don't have to worry about hitting my 300 GB monthly bandwidth cap like I used to with Rogers (a paltry 60gb) trust me it was a constant headache and worry and I wasn't ready to pay 100+ for Internet service every month for the higher packages. What a refreshing experience to download without being throttled like Rogers does.

So far so good since signing up with them in January 2012. As a result, I'd use these guys over Rogers any day.

Update June 9 / 12

Still very happy with these guys. I am getting better speeds now than when I joined in January. I am located in Kanata, Ontario.
High def YouTube videos are now streaming properly, this was an issue until mid-April or so. Playing online multiplayer games like COD MW3 used to be problematic when I was with Rogers due to throttling, unforgivable in my opinion. No issues when playing now, smooth and quick multiplayer gaming experience. Also, I see that some people here are having issues with their speeds due to congestion at the local switch. I'm assuming that if Teksavvy customers experience this, Rogers customers must be experiencing this as well. I also REALLY REALLY appreciate getting slightly better connection speeds than expected when I run speed tests at speedtest.net.

This ISP provides a great alternative to the other guys.

Update May 8 /14

Ok, so we're having some connection speed issues. I am on the 25/2 package and was on the 35/3. I had to drop the 35/3 package after a few months because I was not getting anything near the 35 download - but the 3 upload was fine.

Typical download speed test results were on average in the 22-26mbps range on the 35/3 package. Not what I was paying for, and a hair below the 25/2 package.

Downgraded back to 25/2, and now I am experiencing a mix of speed test results -12,14,16,18,21 mbps on speedtest.net; Upload speed 1.5, 1.75, occasionally 2.

Now, I do not believe that this is Teksavvy causing the slowdowns. I cannot prove, but I would strongly suggest that Rogers is behind the slowdowns. The people keying in the speeds must be asleep at the wheel and are mistyping the speeds. Lets just leave it at that, you can determine what I am getting at.

Anyhow, I have called support a few times and have informed the tech that I know what I am talking about. It's almost pointless to troubleshoot a speed issue when you are running the test on an i5 with 16 gb of RAM connected via ethernet cable to an Asus RT-n65 router on a dcm475 docsis 3 modem.

Pulling a full 25 mbps is peanuts for this equipment, it's nowhere near capacity.

Anyhow, this is unnaceptable because I am not getting what I am paying for. It is also unnaceptable because Kanata, Ontario is a lot like Waterloo where we have a lot of high tech here, including cisco, and I am experiencing these types of speeds. I live in a brand new development a 5 minute drive from these companies and I rarely, if ever get the speeds that I am paying for.

I would assume that my neighbors who have Rogers high speed are not experiencing these issues. My next step could be to ask my neighbors who use Rogers (townhomes, we are connected at the wall and use the same panel) to perform a speedtest.net test, and I will run my own and post the results here. I want to know first hand if I am being shafted because I am a teksavvy customer.

I am pretty annoyed. All in all though, Teksavvy is a fair company, they seem to have the best interests of their customers at heart. I will continue to use their service for now, but will keep cringing when I run those speed tests.


member for 11.9 years, 6 visits, last login: 9.8 years ago
updated 9.8 years ago


TSI Support2
TSI Support
Premium Member
join:2009-09-28
Chatham, ON

TSI Support2

Premium Member

"Very happy with Teksavvy"

Thank you for the review. We're glad you're happy with us. Welcome to the family!

TSI Ashleigh
Premium Member
join:2013-02-24
Chatham, ON

TSI Ashleigh

Premium Member

updated review

Hello Rob1114,

Thank you for the updated review. I regret to hear that you are having a speed issue. I have attempted to locate your TekSavvy account with your handle however it doesn't look like you have spoken to the online team prior for assistance.

We would certainly like to investigate your connection and diagnose if you are having a service issue that is attributing to a slower connection. Please send us a message in the Direct Forum »/forum ··· avdirect with your account information so we can assist you further.

Thank you again for the review.

Regards,
TSI-Ashleigh
rob1114
join:2012-04-08
Kanata, ON

rob1114

Member

Re: updated review

Hi Ashleigh,

Will do, thanks very much for the follow-up.

Review by jkelso_1 See Profile

  • Location: Newmarket, ON, Canada
  • Cost: $55 per month
Was good while it lasted. Consistent speed whenever I tested.
Horrible tech support by email.
I stopped using them for a while but came back via DSL, Bypass Rogers :)
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I will start by saying I have had Teksavvy for a few years now with minimal disruption to service. Being down when the whole region is having issues is acceptable.

I had the TekSavvy Extreme Cable 28 which doesn't show on their site anymore. Closest comparable would be the Cable 25 which is $7 + tax cheaper.

Order and install was easy. The techs who did the install found a bad connection from my house to Rogers and fixed it. Outside of my house at the pole.

Modem is Thomson DCM 475

Not so any more. For weeks now I have had intermittent issues. The modem reboots. First step for me was to reboot the modem manually which did not fix anything. I then checked Teksavvy site and found they had issues with cable in my area so I did not call or open my own ticket.

After a few more days, I checked the Teksavvy site and my area was cleared. I did a factory reset which didn't fix it so I emailed tech support and began a six day eight tech journey of frustration with their first level support.

"What are the lights doing on the modem?"

Power solid
DS solid
US Slow blink
online solid link flickering

"That looks like it could be an RF problem. If possible could you please log into that modem, you can do so by typing 192.168.100.1 in your web browser. Once in the Thompson configuration page you can click on diagnostics on the left. Once your on the diagnostic page, can you take a screen shot of that?

This way we will be able to see what the problem is with the modem and get the service restored for you if it is In fact an RF (Radio Frequency)"

I sent the screen shot and added the event log for good measure which showed multiple events. No ranging response received, DHCP warnings , re-initializing etc...
Screen shot of events attached.

I eventually did my homework and found what those errors mean here »volpefirm.com/docsis_tim ··· iptions/

They kept insisting I take a screen shot while I was experiencing the issue. I never did figure out how to take a screen shot "while the modem was rebooting"

"Your logs do show us what may be wrong but logs alone do not confirm your issue. Your signal levels do look in spec but because your issue is intermittent, we need tests done while you have the problem. Please provide new signal levels and the information below when you are experiencing the issue."

I warned them if this was not resolved before next billing cycle I was gone. They had a week left.

I finally got to the next level of support where they say they opened a ticket with Rogers. Apparently I didn't really reboot the modem when I unplugged it, even though one of the times I left it unplugged for 30 minutes.

"Update: We have received an update from the vendor and they require additional information.
Next Steps: Our vendor confirmed that your modem was not power cycled, we need to ensure this has been completed before we can proceed with opening a repair ticket. Please disconnect the power from your modem for 30 seconds and reconnect. Please let us know if this resolves your issue or if it continues to persist and we will follow-up with our vendor for a dispatch."

I reboot it again and got this reply.

"Thank you for the reply. I would suggest to give it a few days just to be sure."

Ultimately, I got this from them. Again, insisting I get a screenshot while it is rebooting.

"At this point Rogers has closed the ticket and it will not be re-opened until we have information from your connection that show an issue. So far the modem's diagnostic information that you sent do not show any signal/power issues. Also, the IP Config information showed that your computer had a public IP address that would only be obtained if the connection was functioning fine. Due to the intermittent nature of the issue, we have not been able to get the information require by Rogers to send a repair ticket.

At this point the best option we have to get the issue repaired is to complete the troubleshooting template that Rogers has us fill out. We need to "catch" the issue when you are experiencing connection problems. Rogers WILL NOT open a repair ticket without a completed troubleshooting template and will most likely reject any tickets sent with no problems found on the line. This is why we requested your IP information after you sent the modem's diagnostic information because there were no issues for us to open a ticket with."

I did at some point through this ordeal mention that there had been corrosion that the install techs had found on the original install but this fell on deaf ears. they were too focused on the script they follow.

"While I understand your frustration, I'm not sure you completely understand our process for dealing with issues like this. In case you were not aware, we are a reseller of services provided by the Rogers' network. This means that A) we don't have access to your modem to see stats or event logs, B) we do not have our own techs that we can just dispatch out to resolve the issue C) Most of the technical support staff here at Teksavvy are trained to look at a problem from this type of perspective, so we're quite persistent on getting the information needed to move forward with submitting a repair ticket."

They can blame Rogers all they like, I was paying Teksavvy.

Update May 3, While the experience above made me furious I have changed my rating.

I found the two options Keith gave me to correct this to be well worth trying but did not accept because I had already booked an install with another provider and was eagerly anticipating IPTV. My goal was to be able to give Rogers the heave ho. I am 99% sure my issue was Rogers based and not my modem.

When the other provider failed to provide I contacted Keith to check if the offer was still open.

I believe Keith's handling of this supersedes the mishandled email support I experienced.

Thank you Keith.

Attachments:
Click for full size


member for 14.4 years, 14 visits, last login: 9.1 years ago
updated 9.9 years ago


TSI Keith
Premium Member
join:2012-07-09

TSI Keith

Premium Member

Your Review

Hello there,

Thank you for taking the time to provide this feedback. I do see that your cancellation order has already been placed so I won't really be able to offer any assistance here. However, I would like to apologize for the difficulty you had. Not only with the service issues, but with reporting the issue and getting a ticket submitted for you. These interactions are being reviewed and will be used as a learning experience to improve ourselves and attempt to avoid situation like this in the future.

Thank you,
Keith
jkelso_1
join:2009-10-01
Newmarket, ON

jkelso_1

Member

Re: Your Review

I accept your apology.

Thank you for the generous offer but we cannot come back. We have already paid for service elsewhere.

TSI Keith
Premium Member
join:2012-07-09

TSI Keith

Premium Member

sorry I missed you

Hello again,

I had just tried to call you and left a voice mail. We'd like to see if there's anything we can do to keep you on board and make you a happy customer again here. I've sent you a PM including my personal email here. I would love to hear from you either in response to what I have offered or as a means of providing additional feedback.

Regards,
Keith

Review by BGB See Profile

  • Location: Waterloo, ON, Canada
  • Cost: $62 per month
  • Install: about 8 days
  • Caps of 300 gigabytes/month
Install went smoothly
None at this point in time
When things go smoothly it works well
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Unlike some of the reviews out there, my install went smoothly. The day I discovered it was available in my area, and i confirmed it was not a error in the postal code db by a TekSavvy Employe, I registered for the service. Several days later, I received my SB 6120 modem, and my installation date. The Rogers tech came during the time slot registered, and had me up and running in under 10 mins. Other than the order confirmation and the installation date, I did not get any other communication from TekSavvy. The service has been running smoothly since the install, with me getting full speed (45/4) not only during off peak hours, but during peak hours as well.

Update 5/03/2014: Updated to reflect newer speeds and the fact I switched from a unlimited to capped 300GB plan (Which it is still generous compared to the incumbents.) Still quite happy with the service so far.

member for 14.7 years, 3603 visits, last login: 1.9 years ago
updated 9.9 years ago


JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Thanks for your review

Thanks for taking the time to review our services. Glad to hear everything went smoothly with your install & that the service has been working as expected.

Enjoy your service.

Review by Bugblndr See Profile

  • Location: Burlington, ON, Canada
  • Cost: $40 per month (month by month)
  • Install: about 1 days
  • Caps of 150 gigabytes/month
Always up, always full speed, fast install
None thus far
Bigger cap and a cheaper price than Cogeco
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I've had 20/2 service for over a month now on Cogeco. Ordered during the beta on a Monday, received my modem on the Tuesday, plugged it in and it was working immediately, even though the install date was still 10 days away.

I've had zero downtime and always my full speed since day 1.

Update: Full speed continues to be in effect 24/7. Instead of 2 Mb up, I've been increased to 10 Mb up, all at the same price as before.

member for 14 years, 2375 visits, last login: 2.7 years ago
updated 9.9 years ago


TSI Andy
Premium Member
join:2012-11-22
Chatham, ON

TSI Andy

Premium Member

Your Review

Thank you for your review.

Its great to hear that your beta service is going better than you expected and with little/no downtime is always great.

We hope that you continue enjoying the services and appreciate your feedback on the Beta services.

Review by rjs65 See Profile

  • Location: Dresden, ON, Canada
  • Cost: $43 per month
  • Install: about 7 days
  • Caps of 150 gigabytes/month
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Order the Up to 10 Mbps Down / 1.5 Mbps Up at 37.95/month. I am not a heavy user. Mostly use it to stream NHL Game Center on my playstation3 and run TekTalk Service

Using the DCM476 modem, Grandstream 505 ATA and a WD router. everything works great. Very happy

member for 9.9 years, 5 visits, last login: 5.2 years ago
lodged 9.9 years ago


TSI Ashleigh
Premium Member
join:2013-02-24
Chatham, ON

TSI Ashleigh

Premium Member

Review

Hello Rjs65,

Thank you for the review. I am happy to see you have the service with no issue. This is great to see. If you have any further questions please let us know in the Direct Forum »/fo ··· avdirect. We are happy to help you.

Regards,
Ashleigh

brad82
@cgocable.net

brad82

Anon

horribly service

Teksavvy is the worst company to deal with there in is crap allways drops from day one called for a month they keept giving me the run around until the 30 days are up then they said they will have to send a bell tech out at a cost to me of 90 dollars I would not recommend this company to nobody I am allso canceling my service or shold I say what service if you can go to another company tekssvvy customer service sucks

TSI Ashleigh
Premium Member
join:2013-02-24
Chatham, ON

TSI Ashleigh

Premium Member

Re: horribly service

Hello Brad,

Thank you for your comments. I have attempted to locate your account with your handle however it doesn't seem that you have spoken to us prior.

We most certainly would like to investigate your account please message us in the Direct Forum »/fo ··· avdirect with your account information.

Thank you
Ashleigh

lies
@24.141.96.x

lies

Anon

Re: horribly service

I got my inter net in December I call and call and called the month come up after I got scrowed around the conveniently you guys said the same thing there no report of you calling but we can send a bell guy out for 90 buck at your cost my internet to this day it the most garbage I jabe ever had has soon ass I get extra money im going to a company that actually cares about customer service and I tell ever body I noe to never deal with teksavvy cuz there is nothing but problems y

cable_custom
@teksavvy.com

cable_custom

Anon

couple of months low speed, disconnect - no useful service at all

Please check support call log for account CID125176.

The internet speed is low. I got disconnected couple of times in last couple of month.

Support calls are useless.

Just 10 minutes ago (Friday April 25 2014 8:15pm the customer service agent hung up the phone (or hopefully it was dropped) with no result.






Review by lurg1975 See Profile

  • Location: Canada
  • Cost: $47 per month
  • Install: about 7 days
  • Caps of 300 gigabytes/month
Great customer service, good value compared to most companies
Having to use a different company to install (sometimes a disconnect between the two)
If all goes well- a great choice
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

A rough start at first but mostly due to poor testing by the installers who were not Teksavvy employees (and that's unavoidable at this point). After a few weeks of back and forth (and 3 technicians sent out) it was determined that the brand new Thompson DCM476 was at fault. After voicing my frustration to Teksavvy management, I was taken care of extremely well, and a new modem was shipped out to me to arrive the next day. Since then everything has been perfect- their service team has contacted me daily (sometimes more than once to check up) and the service itself has been without issue. Very glad I made the choice to use Teksavvy!

member for 10 years, 30 visits, last login: 9.9 years ago
lodged 9.9 years ago


JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

1 edit

JenSuisUn

Premium Member

Your Review

Hello lurg1975 See Profile,

Thank you for your review. I agree that the installation may have been worrisome, but at the end of the day, we are here to work with you to get issues resolved.

We are glad to hear all is now good for you & you are happy with our service.

If you require any additional assistance, feel free to contact us anytime.

Best Regards,
Martin

Review by dan_n256 See Profile

  • Location: Richmond Hill, ON, Canada
  • Cost: $57 per month
  • Install: about 5 days
  • Caps of 300 gigabytes/month
Great value! good speeds and good serive
Had a few hickups with connection. overall very stable
If you are shopping for internet teksavvy should be the one to get
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Ordered unlimited package two years ago, plans have changed since then. first plan I was with I was paying $60 a month for 28megabit unlimited I went to 45megabit 300gb capped which costs $56.

the change only took two days to complete. I average 200gb per month so I am ok with bandwidth. my connection went down a couple of times over the past two years it was only down for a little while. speeds have always been great as advertised. the bottom line is teksavvy is a really good isp. maybe the only thing I would like to see is 45megabit connection with unlimited bandwidth for around the same price im paying right now.

member for 9.9 years, driveby review (so far)
lodged 9.9 years ago


TSI Ashleigh
Premium Member
join:2013-02-24
Chatham, ON

TSI Ashleigh

Premium Member

Review

Hello Dan_n256,

Thank you for the review. I am happy to see that you have been enjoying your service for a few years with minimal issue. This is wonderful to see. I am also happy to see you were able to upgrade into our newly introduced Cable speed once it was introduced.

If you have any further questions please send us a message in the Direct Forum »/forum ··· avdirect. We are always happy to help you.

Regards,
Ashleigh

Review by erfans See Profile

  • Location: Canada
  • Cost: $48 per month
  • Install: about 7 days
Bandwidth.
Depends on Rogers.
If it works for you, then it's worth it.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Had ups and downs but overall, I am satisfied with Teksavvy Internet Cable. Currently on 25/2 plan with 300gb.

member for 15.4 years, 937 visits, last login: 7.7 years ago
updated 9.9 years ago


JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Issue resolved?

Your direct forum thread says you called in & issue was resolved... Are you still having issues?

erfans
join:2008-10-10
Canada

erfans

Member

Re: Issue resolved?

That was regarding TekSavvy's phone service. Please see this thread for more details, and no, it has not been resolved since I am still waiting for a technician to arrive:
»Re: Teksavvy the time has come.

I never opened a thread in the direct forums regarding gaming and youtube. Thanks to TSI, I haven't been able to stream youtube for the past couple of weeks! It's ridiculous!

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Re: Issue resolved?

Didn't want to assume but you edited your thread & it said.... I had no idea this was related to phone.

called in tech support and got this sorted out. thanks.
There is no information about your account for me to help you out further... I'm just trying to help you out.

erfans
join:2008-10-10
Canada

erfans

Member

Re: Issue resolved?

Thanks Martin. Bell tech showed up yesterday (Wednesday) to fix the wiring outside. Much appreciated. I still don't have the $25 credit on my latest invoice dated Oct 19 (read my updated review for more information). This invoice was supposed to have the credit on it because the TSI agent who was initially signing me up for TS Phone had assured me I wouldn't have to pay activation fee since I am transferring my service from Rogers Phone. I ended up getting charged an activation fee. I called TSI immediately after that and the technician had told me he has put $25 credit on my account and it should appear on the next invoice (which I received yesterday and paid). It still did not have the credit on it. I will call TSI sometime this week to get that $25 credit.

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

1 edit

JenSuisUn

Premium Member

Re: Issue resolved?

The 25$ credit will be applied. It typically gets added once you keep the service for 2 months.
It's always been this ways since we started offering phone.

EDIT : No charges should have been applied. It has been changed(not sure when this happened). I apologies as I wasn't aware this had occurred. I've sent you a PM so I can ensure we have this rectified for you.
JenSuisUn

JenSuisUn to erfans

Premium Member

to erfans
Everything should be resolved as of now. Please let me know if we can assist with anything else.

chaos1105
join:2004-01-18

chaos1105

Member

Rogers Home Phone

I also just got a bill from Rogers for Home Phone Service. I was advised not to cancel Rogers Home Phone by TekSavvy's agent on the phone if I wish to have the same phone number. I was also assured that TekSavvy would take care of everything and that I would not receive bills from Rogers anymore. I followed that advice and I am still getting billed by Rogers? what the heck...

This is normal. Rogers needs 30 days notice, so after you return you home phone modem the account will be cancelled and you'll still need to pay Rogers for another 30 days.

If you cancelled your Roger Home Phone prior to switching, you would have lost your number.

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Update

Hello Erfan,

I see the review says there was an update, but it doesn't show anything since October 2012. I also see that there is no communication with you since Sept 2012. Was there something we can do to help?

Thanks,
Martin

TSI Ashleigh
Premium Member
join:2013-02-24
Chatham, ON

TSI Ashleigh

Premium Member

Updated Review

Hello Erfans,

Thank you for the updated review. I am happy to see you are still enjoying the service. This is great to see. Reading through the other comments on this review I see there were a few issues with your phone service; I do regret to see this but am happy TSI-Martin was able to assist and ensure everything was corrected for you while the issue was occurring.

If you have any questions or concerns please let us know in the Direct Forum. We are always happy to help.

Thank you again for the review and have a great night!!

Regards,
TSI-Ashleigh