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Awesome ISP. Speeds are as advertised and cap is alot better then what the big 3 would provide for a lot less. I highly recommend. member for 12.5 years, 832 visits, last login: 2.3 years ago updated 9.8 years ago
i use about +500gb bw/month including uploads, of that 500gb/mnth my downloads are under 300gb so im not charged for overage, rogers would be billing me to death with their paultry bw caps. internet has been down a few times but that was a wide issue in my area due to rogers mucking something up. i cut all cords to incubments, the more people do that the more robellus will get there pricing in order and give true competition in the network/communication bussiness in canada member for 15 years, 2466 visits, last login: 31 days ago updated 9.8 years ago
Was with Rogers, dumped them when I moved out of my apartment and into my new home. Teksavvy has been a great ISP so far, I would recommend them to anyone. Price is reasonable, I don't have to worry about hitting my 300 GB monthly bandwidth cap like I used to with Rogers (a paltry 60gb) trust me it was a constant headache and worry and I wasn't ready to pay 100+ for Internet service every month for the higher packages. What a refreshing experience to download without being throttled like Rogers does. So far so good since signing up with them in January 2012. As a result, I'd use these guys over Rogers any day. Update June 9 / 12 Still very happy with these guys. I am getting better speeds now than when I joined in January. I am located in Kanata, Ontario. High def YouTube videos are now streaming properly, this was an issue until mid-April or so. Playing online multiplayer games like COD MW3 used to be problematic when I was with Rogers due to throttling, unforgivable in my opinion. No issues when playing now, smooth and quick multiplayer gaming experience. Also, I see that some people here are having issues with their speeds due to congestion at the local switch. I'm assuming that if Teksavvy customers experience this, Rogers customers must be experiencing this as well. I also REALLY REALLY appreciate getting slightly better connection speeds than expected when I run speed tests at speedtest.net. This ISP provides a great alternative to the other guys. Update May 8 /14 Ok, so we're having some connection speed issues. I am on the 25/2 package and was on the 35/3. I had to drop the 35/3 package after a few months because I was not getting anything near the 35 download - but the 3 upload was fine. Typical download speed test results were on average in the 22-26mbps range on the 35/3 package. Not what I was paying for, and a hair below the 25/2 package. Downgraded back to 25/2, and now I am experiencing a mix of speed test results -12,14,16,18,21 mbps on speedtest.net; Upload speed 1.5, 1.75, occasionally 2. Now, I do not believe that this is Teksavvy causing the slowdowns. I cannot prove, but I would strongly suggest that Rogers is behind the slowdowns. The people keying in the speeds must be asleep at the wheel and are mistyping the speeds. Lets just leave it at that, you can determine what I am getting at. Anyhow, I have called support a few times and have informed the tech that I know what I am talking about. It's almost pointless to troubleshoot a speed issue when you are running the test on an i5 with 16 gb of RAM connected via ethernet cable to an Asus RT-n65 router on a dcm475 docsis 3 modem. Pulling a full 25 mbps is peanuts for this equipment, it's nowhere near capacity. Anyhow, this is unnaceptable because I am not getting what I am paying for. It is also unnaceptable because Kanata, Ontario is a lot like Waterloo where we have a lot of high tech here, including cisco, and I am experiencing these types of speeds. I live in a brand new development a 5 minute drive from these companies and I rarely, if ever get the speeds that I am paying for. I would assume that my neighbors who have Rogers high speed are not experiencing these issues. My next step could be to ask my neighbors who use Rogers (townhomes, we are connected at the wall and use the same panel) to perform a speedtest.net test, and I will run my own and post the results here. I want to know first hand if I am being shafted because I am a teksavvy customer. I am pretty annoyed. All in all though, Teksavvy is a fair company, they seem to have the best interests of their customers at heart. I will continue to use their service for now, but will keep cringing when I run those speed tests. member for 11.9 years, 6 visits, last login: 9.8 years ago updated 9.8 years ago
I will start by saying I have had Teksavvy for a few years now with minimal disruption to service. Being down when the whole region is having issues is acceptable. I had the TekSavvy Extreme Cable 28 which doesn't show on their site anymore. Closest comparable would be the Cable 25 which is $7 + tax cheaper. Order and install was easy. The techs who did the install found a bad connection from my house to Rogers and fixed it. Outside of my house at the pole. Modem is Thomson DCM 475 Not so any more. For weeks now I have had intermittent issues. The modem reboots. First step for me was to reboot the modem manually which did not fix anything. I then checked Teksavvy site and found they had issues with cable in my area so I did not call or open my own ticket. After a few more days, I checked the Teksavvy site and my area was cleared. I did a factory reset which didn't fix it so I emailed tech support and began a six day eight tech journey of frustration with their first level support. "What are the lights doing on the modem?" Power solid DS solid US Slow blink online solid link flickering "That looks like it could be an RF problem. If possible could you please log into that modem, you can do so by typing 192.168.100.1 in your web browser. Once in the Thompson configuration page you can click on diagnostics on the left. Once your on the diagnostic page, can you take a screen shot of that? This way we will be able to see what the problem is with the modem and get the service restored for you if it is In fact an RF (Radio Frequency)" I sent the screen shot and added the event log for good measure which showed multiple events. No ranging response received, DHCP warnings , re-initializing etc... Screen shot of events attached. I eventually did my homework and found what those errors mean here »volpefirm.com/docsis_tim ··· iptions/ They kept insisting I take a screen shot while I was experiencing the issue. I never did figure out how to take a screen shot "while the modem was rebooting" "Your logs do show us what may be wrong but logs alone do not confirm your issue. Your signal levels do look in spec but because your issue is intermittent, we need tests done while you have the problem. Please provide new signal levels and the information below when you are experiencing the issue." I warned them if this was not resolved before next billing cycle I was gone. They had a week left. I finally got to the next level of support where they say they opened a ticket with Rogers. Apparently I didn't really reboot the modem when I unplugged it, even though one of the times I left it unplugged for 30 minutes. "Update: We have received an update from the vendor and they require additional information. Next Steps: Our vendor confirmed that your modem was not power cycled, we need to ensure this has been completed before we can proceed with opening a repair ticket. Please disconnect the power from your modem for 30 seconds and reconnect. Please let us know if this resolves your issue or if it continues to persist and we will follow-up with our vendor for a dispatch." I reboot it again and got this reply. "Thank you for the reply. I would suggest to give it a few days just to be sure." Ultimately, I got this from them. Again, insisting I get a screenshot while it is rebooting. "At this point Rogers has closed the ticket and it will not be re-opened until we have information from your connection that show an issue. So far the modem's diagnostic information that you sent do not show any signal/power issues. Also, the IP Config information showed that your computer had a public IP address that would only be obtained if the connection was functioning fine. Due to the intermittent nature of the issue, we have not been able to get the information require by Rogers to send a repair ticket. At this point the best option we have to get the issue repaired is to complete the troubleshooting template that Rogers has us fill out. We need to "catch" the issue when you are experiencing connection problems. Rogers WILL NOT open a repair ticket without a completed troubleshooting template and will most likely reject any tickets sent with no problems found on the line. This is why we requested your IP information after you sent the modem's diagnostic information because there were no issues for us to open a ticket with." I did at some point through this ordeal mention that there had been corrosion that the install techs had found on the original install but this fell on deaf ears. they were too focused on the script they follow. "While I understand your frustration, I'm not sure you completely understand our process for dealing with issues like this. In case you were not aware, we are a reseller of services provided by the Rogers' network. This means that A) we don't have access to your modem to see stats or event logs, B) we do not have our own techs that we can just dispatch out to resolve the issue C) Most of the technical support staff here at Teksavvy are trained to look at a problem from this type of perspective, so we're quite persistent on getting the information needed to move forward with submitting a repair ticket." They can blame Rogers all they like, I was paying Teksavvy. Update May 3, While the experience above made me furious I have changed my rating. I found the two options Keith gave me to correct this to be well worth trying but did not accept because I had already booked an install with another provider and was eagerly anticipating IPTV. My goal was to be able to give Rogers the heave ho. I am 99% sure my issue was Rogers based and not my modem. When the other provider failed to provide I contacted Keith to check if the offer was still open. I believe Keith's handling of this supersedes the mishandled email support I experienced. Thank you Keith. Attachments: member for 14.4 years, 14 visits, last login: 9.1 years ago updated 9.9 years ago
Unlike some of the reviews out there, my install went smoothly. The day I discovered it was available in my area, and i confirmed it was not a error in the postal code db by a TekSavvy Employe, I registered for the service. Several days later, I received my SB 6120 modem, and my installation date. The Rogers tech came during the time slot registered, and had me up and running in under 10 mins. Other than the order confirmation and the installation date, I did not get any other communication from TekSavvy. The service has been running smoothly since the install, with me getting full speed (45/4) not only during off peak hours, but during peak hours as well. Update 5/03/2014: Updated to reflect newer speeds and the fact I switched from a unlimited to capped 300GB plan (Which it is still generous compared to the incumbents.) Still quite happy with the service so far. member for 14.7 years, 3603 visits, last login: 1.9 years ago updated 9.9 years ago
I've had 20/2 service for over a month now on Cogeco. Ordered during the beta on a Monday, received my modem on the Tuesday, plugged it in and it was working immediately, even though the install date was still 10 days away. I've had zero downtime and always my full speed since day 1. Update: Full speed continues to be in effect 24/7. Instead of 2 Mb up, I've been increased to 10 Mb up, all at the same price as before. member for 14 years, 2375 visits, last login: 2.7 years ago updated 9.9 years ago
Order the Up to 10 Mbps Down / 1.5 Mbps Up at 37.95/month. I am not a heavy user. Mostly use it to stream NHL Game Center on my playstation3 and run TekTalk Service Using the DCM476 modem, Grandstream 505 ATA and a WD router. everything works great. Very happy member for 9.9 years, 5 visits, last login: 5.2 years ago lodged 9.9 years ago
A rough start at first but mostly due to poor testing by the installers who were not Teksavvy employees (and that's unavoidable at this point). After a few weeks of back and forth (and 3 technicians sent out) it was determined that the brand new Thompson DCM476 was at fault. After voicing my frustration to Teksavvy management, I was taken care of extremely well, and a new modem was shipped out to me to arrive the next day. Since then everything has been perfect- their service team has contacted me daily (sometimes more than once to check up) and the service itself has been without issue. Very glad I made the choice to use Teksavvy! member for 10 years, 30 visits, last login: 9.9 years ago lodged 9.9 years ago
Ordered unlimited package two years ago, plans have changed since then. first plan I was with I was paying $60 a month for 28megabit unlimited I went to 45megabit 300gb capped which costs $56. the change only took two days to complete. I average 200gb per month so I am ok with bandwidth. my connection went down a couple of times over the past two years it was only down for a little while. speeds have always been great as advertised. the bottom line is teksavvy is a really good isp. maybe the only thing I would like to see is 45megabit connection with unlimited bandwidth for around the same price im paying right now. member for 9.9 years, driveby review (so far) lodged 9.9 years ago
Had ups and downs but overall, I am satisfied with Teksavvy Internet Cable. Currently on 25/2 plan with 300gb. member for 15.4 years, 937 visits, last login: 7.7 years ago updated 9.9 years ago
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