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Review by yvvvvv 
member for 3 years, 27 visits, last login: 25 days ago
updated 25 days ago
 Quebec,QC
 $50 per month "I get what I pay for." "None I can think of." "Consider it."
| Pre Sales information:
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(ratings match consensus)
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March 2013 update
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Everything has been going very well with my cable connection since august 2012, no downtimes. They recently updated their upload speed to 10 mbps on the 20 mbps download speed package. At the same time, they've cut off 5$ on this package with the 300GB cap. Great!
November 2012 update
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Still very satisfied with the performance (I pay for and I always get 20/2 mbps with Thomson DCM-475 (Docsis 3) modem). No more speed slow downs at peak hours (7pm-11pm) as they got more connections and plan on getting more. I called sometime last month and french service was good.
So no plan on moving to another company!
September 2012 update
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I was away for a few weeks and since I came back last week, my speed has been bumped up to 20/2, even though I pay for a 15/1.5 package. Yeah!
August 2012 update
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2 months after switching to the 15/1.5 mbps cable package with 300GB cap, I must say I'm very satisfied. There was some download speed slowdowns for 3-4 weeks at the end of june and beginning of july that was discussed in a thread on the Teksavvy forum. The slowdown occurred almost each day between 7pm-10pm during peak traffic hours. During these periods, I had dl speeds that could vary between 5-13 mbps instead of the casual 15. After 1 week of reports about the issue from a couple of users, a customer service representative acknowledge the issue and informed us of a POI upgrade from Videotron in the following weeks.
Second week of July, the issue was resolved and I've been getting constant 15/1.5 mbps speeds at any time of day since. I'm coming from a DSL 6/1 mbps package and never had the advertised speeds (4/0.6 mbps), because of my distance from the POI and the old equipment in my neighbourhood.
But cable is another story, I actually get what I pay for and at anytime. So yes, I'm very satisfied and I guess if you have an issue, you should go through the public or private Teksavvy Direct forum threads, as your likely to receive more efficient service. If I post an issue in French, I can get an answer in French. Whereas when I call them, I rarely get to speak to someone in French. So I'll try to only use their Teksavvy Direct forum from now on.
Update June 2012 (from previous TekSavvy DSL review)
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Switched to Teksavvy Cable 15/1, because Fibe wasn't available at my place. The install co-ordination was way better with Videotron (comparing to Bell), despite the long delay between ordering and installation. TekSavvy confirms by email a week before when will be the installation date. You get a confirmation call 2 days before installation date from Videotron and one 30 minutes before installation when the tech is on its way.
The speed is awesome comparing to my TekSavvy DSL 6 mbps, with which I only got 3.70 mbps. No single complaint yet. I get with cable 15.55 mbps/1.5 mbps with the Thomson DCM-475 (Docsis 3.0)
Wish they had a couple more people speaking French when I call them. After 5 minutes of waiting, I receive most of the time a message that no French speaking person is available. But their service in English is always great.
I'll therefore be posting on TekSavvy Cable.
Update January 2012
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DSL connection still great, reliable, didn't have an issue for the last 6 months. I used to get a speed of 3.80 mbps on Speedtest, now I get 4.06 mbps. Might be explained by the new dual-band router I bought, but I think Teksavvy has been working on their equipment lately, so good for me.
Not a single issue, Netflix has been running a lot in the last months, with Xbox online gaming, lots of browsing: everything works out fine. I'll see this summer, maybe I'll get the 10/1 or 16/1 DSL package they offer.
Can't say much about their customer support, since I've only called one or two times last summer, I've always received good help, despite one 5+ minutes waiting time.
I've recommended them to friends who had trouble with cable with Acanac. They seem to be satisfied with the switch.
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I still live in Québec City and moved recently into a new apartment. This time, I took the phone and internet service with Teksavvy. They've informed me by email of the installation date for both of my telephone and internet services, but since I didn't expect work to be needed at my apartment, I missed the Bell tech on the telephone activation date. If at least the Bell tech could call 1-2 hours before coming to your apartment, everything would be much simpler. A few days later after the initial telephone activation date, a Bell tech came and did the necessary work at my apartment.
About 7 days later, my DSL Premium (300 GB bandwidth cap) was activated. Everything has been working accordingly (I get in average 3.60 mbps download/0.60 mbps upload speeds with Speedstream 5260 modem), except yesterday when my DSL was dropping spontaneously (»[DSL] DSL down?). But I expect everything to go back to normal.
Overall, I'm pretty satisfied with Teksavvy and I'm looking in the next months to upgrade to their 10 mbps service (Bell Fibe 10) if I don't get anymore drop outs like yesterday. Sure the waiting time for customer or tech service can be long, but I always get good service in French by their representatives.
So after a few months with them, I can still say go for it!
Attachments:
Comments:
 | | RE: Your Review Thank you for taking the time to review us and also keeping the review updated. We appreciate that as it gives us the opportunity to see areas we can improve on.
Please let us know if there are any issues in the future and we'll do our best to resolve them for you.
Danielle
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TSI Danielle
Social Media Relations
Teksavvy Solutions Inc.
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Review by slow joe
member for 5.3 years, 2140 visits, last login: a few hours ago
lodged 28 days ago
- Bowmanville,ON
- Contract price not specified.
- "Installed on time. Up and running in seconds."
- "Nothing yet (only been 5 hours)"
- "Very satisfied"
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Cable 25 installed on time and everything went smoothly.
Speed is better than I expected for my area.
Very satisfied.
Comments:
| | Review Hello,
Thank you for your review!! We are happy to hear everything went well and your are getting your expected speeds.
If you have any questions or concerns, please feel free to message us on the » TekSavvy Direct forum.
Thanks,
Taunia | |
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Review by .
(review was emailed in)
lodged 29 days ago
- Whitehorse,YT
- $40 per month
 about 10 days- "Customer Service"
- "Hold music, ACD flow"
- "Kick ass Internet DOES exist in Canada"
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To the point - I'm undecided if Teksavvy is like a pimp or a crack dealer because like a junky they have what I want, know what I like and don't ask questions if it's kinky. We fought at first but after the tweaking was over, you went above anyone else and did the right thing. Keep it honest and open, that is what sets you apart.
The longer boring version is this - The choices of residential internet in Canada is mind numbingly narrow. Even when you think an ISP is independent, in reality there are few that own their own infrastructure (racks in a data center is quite different from fiber). Those that haven't been acquired, gutted and left for dead are over priced and out of date. I value service, I don't care about virus scanners, free checkups, or any other bundled garbage.. Teksavvy is cheap, fast and still feels like home. If you need something, ask.
Order
I appear to have picked a day when they were testing fire alarms or something (who does this in a call center during the day??) None the less, bit of yelling and the order was placed. Ideally the rep should have called me back from another phone or after the alarm but life goes on. I ordered Cable 18 for now, but will likely upgrade or change to DSL (did I mention internet is like a crack addiction?).
Confirmation email did not arrive, I had to call back to confirm. I'm still not sure what happened here, the answer I was given didn't really make sense (some bug in their system related to linking a new account with an old one?)
Thompson DCM476 modem arrived two days later.
I Can't really fault Teksavvy but CP claimed to have tried to deliver it and no one answered the door anyway. Funny thing is I live in an apartment building with cameras everywhere. They never attempted a delivery. Never ship with Canada Post.
Day of install came and was relatively painless. I placed another call to Teksavvy after no one showed up and endured pain of hold music (seriously, one of them sounds like porn). No update was available, nor eta on arrival. Was told to call back in an hour. Rogers never did call before arriving 40 minutes late.
Technician connected the cable and it was sync'd after about 10 minutes. Something about downloading the first update and provisioning took about 40 minutes to be fully online..
I have no idea if it's a scam by Rogers or the tech was clueless but he disconnected the other leg feeding my tv and put a tamper resistant trap on the splitter. I don't have Rogers TV or Satellite but I do need it for the front door camera. I could understand just a choke but why try to lock it down?
ONLINE...
Yay. Initial speed as expected - Kick ass. For reasons I've not quite figured out but has been reported here by others, during peak time in KW it was crawling down to 40-100k/s. Despite testing over the last three days however and rather awesome follow up by Adam (seriously, he called every night... ), I've not been able to duplicate this. Strangely enough three days ago my dhcp lease expired and wouldn't renew until I rebooted the modem. it was online and passing traffic but couldn't talk to teksavvy's DHCP server.. weird.
Suggestions.
- Enable TLS on your mail servers. Especially with account details in confirmation emails, this should be required. I would have been OK with using an @teksavvy.com address too but it was not an option.
- Fix the html in your confirmation emails so they do not look like spam (or send in plain text)
- There has to be a better way to do billing. Quarterly or annually perhaps? Without direct debit I could see missing a date or two..
- Teksavvy should ask users before submitting their email address to Canada Post for tracking or advise them of this. I would have used a temporary address.
Thanks again to Adam for the follow ups. It does matter.
Comments:
 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Your Review Thank you for your review.
I've passed on the Suggestions you've provided & will ensure Adam's Leader get's the comments you posted about him.
Best Regards,
Martin | |
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Review by Fraoch
member for 9.8 years, 126 visits, last login: 1 days ago
lodged 30 days ago
- Cambridge,ON
- $47 per month
- about 30 days
- "Seamless switchover, high caps, good value for money"
- "Upfront cost high, requires modem purchase and connection fee"
- "Good, responsive ISP, refreshingly different than belligerent corporate ISPs"
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I have been on Rogers for a number of years. I couldn't really fault their Internet service technically, there were probably only 2 hour-long outages in 5 years. But what was bothering me about Rogers was:
- modem rental fees
- yearly cost increases
- caps
The final straw was when we discovered Netflix. Suddenly our bandwidth usage increased and those caps seemed quite restrictive. What's more, the old DOCSIS 2.0 modem we were renting caused Rogers to restrict our cap to 60 GB from 80 GB (why? A slower modem has no impact on usage! We'd just get to the cap slower!)
When they wanted to charge me more per month to get the new DOCSIS 3.0 modem to get the 80 GB cap, I had it.
TekSavvy provides 300 GB caps, or unlimited. I am getting 28/1 as opposed to 12/0.5 for $5 less/month with Rogers' latest cost increase - add the modem rental fee and it's $9 less/month.
The upfront costs are high - the modem must be purchased, plus the install fee plus the first month or service is a hefty charge. However you own the modem forever and can sell it. And it's not one of those crappy all-in-one locked-down "wireless gateway" units that Rogers forces you to accept, it's a simple modem, nothing more.
The switchover went perfectly, and that was over the Easter long weekend. I just unplugged the Rogers modem, plugged in the new TekSavvy-supplied Technicolor DCM476, waited a minute until it connected, got a new IP through my router and that was it. I power-cycled the modem later and it received a new speed profile - all my speed tests indicated I was getting what I was paying for, often considerably more (with Rogers "Speedboost", which I can still get).
As a company, TekSavvy is much more refreshing to deal with. Rogers is a big closed-down corporate juggernaut where you can't find honest answers. TekSavvy is incredibly open and honest. Take a look at these forums, when was the last time you saw Rogers' CEO participating? Never! TSI Marc, TekSavvy's CEO, has 5500 posts here. He - and the entire company - are more techno-geek types like me rather than the corporate bigwigs that make up Rogers. Just take a look at them giddily installing a Cisco 7000 on their YouTube channel, where have you ever seen transparency like that at Rogers?
Another good thing - with TekSavvy it's the same price for everybody. With Rogers it was getting like buying a used car. You can get a good deal with Rogers if your negotiating skills are good enough and the CSR is in a good mood. In fact, once I mentioned I was switching to TekSavvy, Rogers promised me a deal designed to crush anything TekSavvy could offer. Why didn't they do this when I was a long-time paying customer?
And TekSavvy will shortly be introducing new speed tiers at great prices. I'm eagerly awaiting June 10th when I can upgrade to 35/3 for just $3 more per month, or I can pay just $1 less/month than what I was paying Rogers before (including the modem rental) and get 45/4!
TekSavvy makes me feel good about my ISP again! I'm getting good value for the money. They are honest people to deal with who are providing a good service for my money rather than trying simply to maximize their profits while minimizing my service with my money.
Comments:
 TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Thanks! Hi Fraoch,
Thank you for taking the time to review our services on DSLr.
Welcome to the TekSavvy family!
Cheers,
Andre | |
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Review by Greg_Di4
member for 7.2 years, 172 visits, last login: 4 days ago
updated 33 days ago
- Bolton,ON
- $40 per month
- about 7 days
- "cheap, fast,high bandwidth caps!"
- "long wait times on phone"
- "excellent service!"
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I have had TekSavvy DSL since 2007, never had any issues but when Teksavvy announced cable in my area I had to jump on the faster speeds.
I ordered the 25/2 service last week. The only downfall is when I called to switch my service from DSL to Cable it took me about 40-50 minutes of waiting for a tech to pickup, listening to elevator music but like they mentioned this is just growing pains. They released a lot of new areas with new speeds and they are busy fulfilling orders. Once I got through the process was very fast and simple. The Rep also honored my payment style (automatic withdraw from bank) since I was a long time customer. She let me know they no longer offer that but it was definitely a nice gesture to keep me on that because I have been with them for quite some time! Makes payment a lot easier.
Install also went right on schedule, Rogers Tech arrived a little bit late but took about 5 minutes to install everything. Once he left he let me know modem will be provisioned in about 30 minutes. After 30 minutes I rebooted the modem and was successfully connected to TekSavvy. First speed test was better then expected due to what I believe was the Rogers speedboost. My speedtest hit 59 down and 1.5 up. Later on in the day it did average out to 24.5 up and 1.5 up which is what I was expecting.
So far everything has been running very good, no slow downs during peak time and has not gone down yet.
Called in the next day to cancel my DSL service and that process took about 2 minutes.
Great service from TekSavvy once again and this is why I have been a customer since 2007 and hope to be a customer for the foreseeable future!
Great work TekSavvy, keep it up!
Comments:
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Review by fink
member for 10.7 years, 1955 visits, last login: a few hours ago
updated 33 days ago
- Toronto,ON
- Contract price not specified.
- "cable speed and reliability has been good overall.. better than DSL"
- "Phone wait times are long"
- "Very good work and planning on part of Teksavvy to do my switchover."
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Switched from Teksavvy DSL (customer for 5+years) to cable because of
old, unreliable copper wiring in my ap't building. All went as planned and
d/l, u/l speeds are better than advertised.
Only minor complaint is telephone wait times are getting long... up to
20 minutes/call.
Comments:
TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | The Switch Glad to see the switch went as expected. We are continuously hiring these past few months as the demand has been growing at a rate that we are attempting to keep up with.
We'll catch up, it just takes some time.
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TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) | |
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 Review by Mashiki
member for 11.2 years, 3142 visits, last login: 6 days ago
updated 35 days ago
- Woodstock,ON
- $46 per month
- about 7 days
- "Fast, cheaper than Rogers."
- "Transfers can take a bit, same with new installs."
- "Best option you can get from rogers, inital setup can be expensive"
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Ah rogers. Expensive, excessively low caps, high prices. What more needs to be said? Well, if you have the option to switch do it.
Ordered the transfer, took 7 days. The modem was mailed out and received within 2 days of the order. A tech called the day it went live to inform me that the install was setup and good to go as well.
Overall I'm quite happy, generally seeing the ordered 15/1 service unless it's past peak then it's down a bit to 12/8 or so. Sometimes a bit less. Since you can get 15/1 service from Tek with a 300gb cap, for the same price as 10/1 with a 60gb cap, you should be able to tell what the savings are yourself.
Update 8/15/12
Service is now 28/1, though I'm normally seeing speeds in the 40/1 range sustained. Cap is the same, 300GB. Haven't had any problems, outages that were tek's problem. Or any serious latency issues since I've switched over.
Update 4/13/13
Since I've had the service, I've had one major outage lasting two days. While a pain in the ass, Tek did go out of their way when the service came back up to contact me(no less then 6 calls to my cellphone) to ask if I was indeed up. And to let me know that they were crediting my next months billing period a 2 day credit. The issue ended up not being Tek's but rather Rogers screwing up the routing for parts of Woodstock.
Comments:
| | Caps and what happens with TIPA requires resellers to also cap? You know ALL resellers are at the mercy of the actual last mile/plant owner. You're golden bridge won't be golden after a while. | |
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| | review Hello Mashiki,
Thank you for the great review! Glad to hear you’re enjoying the service, and are experiencing consistent speeds. This is wonderful to read. It’s nice to see you update your review every year or so and the review stays positive. This is fantastic and thank you for your kind words with every update! The routing issue we had a few weeks ago in Woodstock was very unexpected and I’m sorry to hear you were affected by the issue. We worked very hard to ensure this was a minimal issue and everyone was back on-line in a timely fashion.
Please keep updating us on your TekSavvy service; we thoroughly enjoy reading our customer’s experiences with us.
Thanks again for the updates!!!
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TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
| | | To hottboiinnc To hottboiinnc: We have fought very hard to keep our bandwidth caps as high as they are, because we know its right for our customers. In the future this will stay the same, we are not going to lower our caps anytime soon. If for any reason this changes in the future we will continue to fight for our customer’s to keep our pricing the way it is and also to have some of the highest bandwidth caps. We respect our customer’s and believe they deserve the absolute best service from us; this will never change.
Thanks again
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TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
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Review by Tenshi
member for 10.4 years, 1521 visits, last login: a few hours ago
updated 35 days ago
- Canada
- $80 per month
- about 2 days
- "Stable connexion, good service"
- "Communications seems less clear, voice supports switching you to English if you select French"
- "Still a very good choice!"
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Was a very worthwhile change from Videotron.
Same reliability, roughly same speeds (except in evenings where it would drop a little) at a much more attractive prices.
Comments:
| | review Thank you for the review. We are happy to hear your enjoying the service.
Please keep us posted on your services.
Thanks again
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TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
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Review by emperors6
member for 2.8 years, 44 visits, last login: 5 days ago
lodged 37 days ago
- North York,ON
- $61 per month
- about 14 days
- "fast, reliable, responsible"
- "last mile served by incumbents"
- "punches above its weight"
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I've been with TekSavvy since Jul 2010. A friend had recommended them over a year before that but I had no reason to switch. I finally ended up switching after Rogers implemented the usage caps and I couldn't believe my monthly bill.
Getting the connection took some back and forth with Rogers to figure out the exact date plus the provisioning from their end. That was a hassle. I don't think it's TekSavvy's fault, they do the best they can with what they're given in that area.
However, after I was connected it was smooth sailing. Service downtime was minimal. Basically just a couple of hours once or twice a year. TekSavvy has continued to improve their speeds leading to even more value. I am very satisfied with the service they have provided so far.
It is good to see that there are many new independent ISPs popping up, however I'll be sticking with TekSavvy since I don't see them doing anything else except continuing to offer good overall value for the customers that goes simply beyond the price they charge.
Comments:
TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Thanks Hi emperors6,
Thank you so much for taking the time to complete a review. It great to hear this feedback and energizing to know that we are doing things right 
Cheers,
Andre
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TSI Andre
Director of Service Delivery
TekSavvy Website | TekSavvy Blog | |
| | | | Re: Thanks Thanks, keep up the great work. Looking forward to aggregated TPIA in North York. | |
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Review by morisato
member for 5.1 years, 839 visits, last login: a few hours ago
updated 37 days ago
- Oshawa,ON
- $85 per month
- about 8 days
- "Order process was Simple."
- "Rogers made me wait an extra day for Provisioning."
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Order is Complete Now on Day 1
Sent in a beta preorder form for Atpia Cable 150/10 Package teksavvy mailed my modem out and forgot to bill me rofl p:0 so i politely asked for a bill so i can properly pay for it all But So far Presales Contact and Installation Info has been great 2 thumbs up to marc and andre. I
So on Install day today i was eager got my install @ 7:52 am all seemed to be going well Until about.. 7:53 am! rogers did not provision me so i spent the day resetting my modem every 30 minutes alll Day long p:) walked like 50 storeys worth of stairs in the process rofl. good exercise.
Bright side - Tsi Andre Called me to see if it was working - proactively It was not so we pushed a ticket into rogers to get it fixed. Will post The rest as it happens... My precious... Where is the
Precious.,..
So Another Day passed it is now been a full 48 hours since my rogers tech left and My Connection is still not live No fault of teksavvy though they have a ticket in and have been pushing for it.. Sigggh!
I woke Up on April 11th 10 Am Reset the Modem as per Andres PM and Now its working Speed tests @ non prime time are great Ip Does Geo locate to Nunavut Though. Will Update This review in approx 1 weeks time
Attachments:
Comments:
 TSI AlanPremium
join:2012-11-22
Chatham, ON | Thank You For The Kind Words Glad to hear your return to TekSavvy has been a positive experience for you. We're delighted to have you back as part of the family!
Let us know if there is anything we can assist you with along the way.
Regards,
--
TSI Alan (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee
Follow us on Twitter: @TekSavvyCSR; @TekSavvyNetwork | |
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