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TekSavvy Cable page on DSLReports
Six Month Rating

Reviews:
bullet 549 reviews (395 good) (81 bad)
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Review by Xec See Profile

  • Location: Canada
  • Cost: $48 per month
Good "24/1 300GB Cap for $48.53 w/ tax"
Bad "Startup Cost!"
Overall "Well Price + Speed + Cap = Sweet"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

1/16/2011
Update:

Speeds on the McNicoll POI are back to normal after the upgrade from a 500 mb link to a 1 gb one.

»www.speedtest.net/result/1114594 ··· 4601.png
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»www.pingtest.net/result/32399973 ··· 9973.png
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12/13/2010
Update:

Things keep getting worse for McNicoll POI....

»www.speedtest.net/result/1068422 ··· 2023.png
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»www.pingtest.net/result/30128329 ··· 8329.png
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Note: the Ping test Result Seems to of lasted less than 30secs as I'm all good now weird..

»www.pingtest.net/result/30129141 ··· 9141.png
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12/07/2010
Update:
Experiencing loss, high jitter, increased pings, and 6-12Mbit inconsistent speeds during peak hours (6-10pm) at the McNicoll POI.

»www.pingtest.net/result/29730013 ··· 0013.png
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»www.pingtest.net/result/29730483 ··· 0483.png
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11/28/2010
Update:

Speed Boost Added to McNicoll POI I wonder if TekSavvy can handle it...

»www.speedtest.net/result/1048244 ··· 4000.png
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11/02/2010
Update:

Swapped the SB5101N (DOCSIS 2.0) modem for the SB6120 (DOCSIS 3.0) for a little more "future proof". Also Noticing that the speed seems to be always 15Mbs on the SB6120 where as on the SB5101N it would fluctuate between 11-15Mbs during peek hours.

Both the Speed & Ping Tests show that everything is running good.

»www.speedtest.net/result/1014878 ··· 8192.png
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»www.pingtest.net/result/27298155 ··· 8155.png
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10/21/2010
Update:

Tech showed up at 8.00am sharp ^_^. Installed a splitter to split the cable between the Modem/TV. Finished in 10mins. I guess it does pay to book the early appointment; ended up missing no work.

Some Tests as of 5:30pm

Speed:
Great Speed seeing the full 15/1.
»www.speedtest.net/result/9995745 ··· 4567.png
Click for full size


Ping:
Nice sub 20 ping.
»www.pingtest.net/result/26514528 ··· 4528.png
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Pure Speed:
3 mins downloading at 1.8MB/s from MS no power boost just sweet pure raw speed.
XP SP3 was one of the biggest files I found there. I just needed something that could handle this speed for about a few mins.
»img257.imageshack.us/img257/9677 ··· ure1.png
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Trace Route:
Connecting through the formerly controversial McNicoll POI; all is well there.
»img684.imageshack.us/img684/7596 ··· oute.png
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So all is great from the get-go, hopefully it stays this way for a while; I believe it would considering Teksavvy was fast to upgrade the Overloaded POI's.

Adjusted points to reflect service as of now.

-------------------------------

10/20/2010
Update:

Well the modem shipped in 2 days arriving on the 14th; checked the mailbox to find the ticket and picked it up today. Great shipping, no damaged items with all cables included (Ethernet, Power, Cat6).

Everything is hooked up and all the lights are green, just waiting for the tech to show up tomorrow to activate my service.

-------------------------------

10/12/2010

Well I called Up Teksavvy and ordered the cable Extreme 15/1 200GB Plan.

My startup cost is about $172. o_O
It's a nasty number but when broken down it's pretty much acceptable.

$75.00 Modem
$24.95 Activation Fee
$42.95 First Monthly Advance Payment
$16.05 HST Tax
$10.00 Shipping

Modem Shipment is expected in 2-4 business days. Rogers technician is expect to arrive on the 21 at the earliest. I've heard about horribly late modem and technician arrival stories; hopefully I'll have a good experience through it all.

Ps. Since I already payed for this month's DSL bill I'll have it at my disposal for the next 26 days after which it will be disconnected. Also Since I'm not hooked up yet I've given the 3/5 for both install and connection since I can't judge that now.

member for 9.8 years, 2060 visits, last login: 1.6 years ago
updated 3.5 years ago

Comments:

Review by mmx4000 See Profile

  • Location: Ottawa,ON
  • Cost: $48 per month
  • Install: about 30 days
Good "Very fast, works great!"
Bad "None yet, will udpate in future"
Overall "Better price, sensible caps (or unlimited), what are you waiting for?"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy DSL
[1 day review]
Went live yesterday morning. The Rogers service was still working at 8am, but decided to plug in the SB6120 and try it. It worked right away without issues. Instantly noticed the significantly faster speeds (was on Express 10/0.5 previously)

Speed tests last night were hovering around 23Mbps, and sustained download speeds were hovering around 2.8-3.0 MB/s. So it seems I'm on the new 24Mbps profile, which is a nice surprise!

So far I've downloaded 10GB in queued up Steam and PSN games, completely guilt free. It's a wonderful feeling being able to use the internet without constantly worrying about the usage caps.

More updates to come!

member for 5.1 years, 1228 visits, last login: 18 days ago
lodged 3.5 years ago

Comments:

Review by technocar2 See Profile

  • Location: Brampton,ON
  • Cost: $48 per month
  • Install: about 7 days
Good "Fast, reliable, no throttling, low ping, large cap, excellent price ... what more do you want!"
Bad "none so far....I hope it stays that way"
Overall "Just all round awesome ISP that provides great service."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I signed up for the Extreme Cable and the order/installation was perfect. Tech showed up early morning on installation date; I showed him my modem's signal and he went into his truck and provisioned my modem and I was up and running. All this was done under 10 mins and he was on his way to the next work order.

I get very nice speeds, even during peak hours, I can max out my connection on torrents both up and down.

»www.speedtest.net/result/1333092 ··· 2399.png (speed boost disabled through router to make QoS work properly)

Sure 15 mbps can't compete with Robbers 50 mbps but lets not forget Robbers really low caps and excessive throttling. So I'm happy with 15mbps with high cap and no throttling.

I will probably get their unlimited tier as I'm already at 210 GB and I still have two weeks to go on my current billing cycle.

As for Pre Sales information, I feel Teksavvy needs to be more clear on how prepaid billing works as I needed some clarifications in that regard. I contacted them through direct forum and they told me everything I needed to know. Also I'm using a normal SB5101 and when I was ordering online it gave me the option of both the SB5101 and SB5101N but on your supported modem page you only listed SB5101N. So if you know that normal SB5101 works why not list that as well!

Update:
I now have a SB6120 and have gotten the 24 mbps upgrade before many other TSI users, yes I'm a guinea pig

»speedtest.net/result/1460931489. ··· 1489.png

»speedtest.net/result/1464968562. ··· 8562.png (speed boost disabled through router to make QoS work properly)

Attachments:
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member for 5.8 years, 1540 visits, last login: a few hours ago
updated 3.5 years ago

Comments:

Review by kuddles See Profile

  • Location: Ottawa,ON
  • Cost: $49 per month
  • Install: about 44 days
Good "Excellent customer service; Reliable speed; Great Price"
Bad "Hefty initial investment may be a turn-off"
Overall "Best decision I ever made, wish I had done it sooner."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Start Communicat..
I had originally planned on switching to TekSavvy DSL the last time I moved, it turned out my new residence couldn't accept DSL in general. I had been using Rogers ever since then. While I didn't have any major issues with Rogers (unlike the numerous problems with Bell), the low caps and punitive fees for exceeding them were growing tiresome. When TekSavvy Cable became available in my area, I immediately decided to give it a try.

I chose the Extreme package as while I'm a heavy user 300 GB a month is still more than enough for my needs. The transfer from Rogers went smoothly. On the day of the change I came home from work and plugged in the new modem (which arrived mere days after my original order went through) and off I went. A minor gripe was that I initially had some issues with streaming content, but a couple reboots of the modem later and something seemed to "click". The connection has been completely consistent ever since. Downloading files, streaming content like Netflix and internet browsing have all been fast and reliable.

Customer service has been superior to any telecom I've ever dealt with, bar none. I have needed to call them 3 times, and all 3 times the experience was identical. I was on hold for less than two minutes, and then was assisted by someone who was extremely polite, quick and had no issues answering any of my enquiries.

The one negative I can think of is the upfront cost you need to make. As you currently cannot rent the modem from TekSavvy Cable, the initial cost including activation fee, modem purchase and first month of service made me hesitate for a second. But that hesitation disappeared since I already heard so many positive things about them. If I was a less tech-savvy (pun not intended) and more casual consumer, then such a pricey investment from a company you never heard of before may be a deterrent. Of course, over the long haul it is more than worth it, as my bill is 25-30% cheaper than it used to be under Rogers, and even then it's not taking into account how my Rogers bill sometimes had large overage fees because I dared to rent one HD movie too many that month.

member for 3.9 years, 45 visits, last login: 50 days ago
updated 3.5 years ago

Comments:

Review by Neozonz See Profile

  • Location: North York,ON
  • Cost: $48 per month
Good "Excellent Plans"
Bad "Update: Once congestion hits your connection will go at 20% of the advertised speeds."
Overall "Update: If you don't care about reliability and want to save money, Teksavvy will do it for you."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I had continuous problems with rogers.

I switched to TekSavvy and all my problems were solved- oh and at half the price with better speeds.
__________________________________________
Update:
I get a connection speed of 2-4mbits due to POI congestion. Teksavvy has said they would upgrade and fix the situation end of March, It's been a month and the issue is as of yet unresolved.

Not a happy customer.
___________________________________________
Update:

I moved to Don Mills and Eglinton and I'm speeding along at 30mbits.
My old house however at York university is still suffering though...

It was probably really congestion in that area because all the students living there, but now I'm speeding along great!

member for 4.7 years, 127 visits, last login: 3.1 years ago
updated 3.5 years ago

Comments:

Review by Nemo888 See Profile

  • Location: Ottawa,ON
  • Cost: $47 per month
  • Install: about 11 days
Good "Rogers with NO THROTTLING or 50$+ overage charge every month."
Bad "If you eat a monopolists lunch they may try to destroy you/"
Overall "Great value, the owner fights monopolists and cares about his customers."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Great speed. No throttling. Great price. I don't have to deal with Rogers. Went from 109$ a month to 47 with faster, more reliable internet.

member for 9.2 years, 294 visits, last login: 1 days ago
lodged 3.6 years ago

Comments:






Review by resa1983 See Profile

  • Location: North York,ON
  • Cost: $55 per month
  • Install: about 30 days
Good "Everything"
Bad "Rogers likes to screw with Teksavvy"
Overall "Definitely worth it"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Feb 14 2011: Called and cancelled my Rogers (stupid 30 days!)
Mar 14 2011: Plugged in my new modem, and it worked right off the bat.

Unfortunately, my internet connection was slow during prime time due to Rogers' incompetence in not being able to do upgrades (and not wanting to contact the vendor for assistance when they couldn't figure it out!), however by May they finally contacted the vendor, and within a week things were finally fixed.

Another issue popped up in June where Rogers 'forgot' to upgrade some routers, so they were maxing out - was remedied fairly quickly once Teksavvy could prove it wasn't their problem, but was a Rogers issue.

Teksavvy service is awesome. Its just sad that they have no choice but to let Rogers screw with them and their business.

I'm paying less for better service, a faster connection, and better caps. Whats not to love.

member for 7 years, 2035 visits, last login: a few hours ago
updated 3.6 years ago

Comments:

Review by whitehorn See Profile

  • Location: North York,ON
  • Cost: $62 per month (month by month)
  • Install: about 5 days
Good "Best customer service"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Best customer service

member for 4 years, 3 visits, last login: 3.6 years ago
updated 3.6 years ago

Comments:






Review by muqmeqe See Profile

  • Location: Coquitlam,BC
  • Cost: $38 per month (month by month)
  • Install: about 10 days
Good "x2 speed and 5x the Gigs for the same price as Shaw"
Bad "Quality of customer service by phone patchy - Use Teksavvy direct forum"
Overall "If they stay on top of speed issues as they expand, great alternative"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Aug 2011 update - stability has been good. Thanks TSI

Briefly, here's the timeline for my installation:

March 21
- Called Teksavvy to sign up. They said to call Shaw and get a cancellation date

- Called Shaw can got a 10 biz day cancellation date since I owned the modem (April 4th)

- Called Teksavvy and provided cancellation date. I had a Motorola SB5101, but TekSavvy says Shaw is only allowing Teksavvy to provision Motorola SB5102s. Order one from Teksavvy for $75, figuring it will pay itself off in 5 months. Rep says I should receive an order confirmation email in the next few days, and then another notice 48 hours before the transfer. They say no Shaw tech need be on site.

March 24
- Received email confirming order. There was an error, saying I wasn't keeping Shaw TV, which I was. Called to call centre, and they said they would update the order and notify Shaw, and that a tech would need to be sent out to install a filter. (NOTE: This turned out not to be true.)

March 27
- Received and email saying new Motorola SB 5102 modem was shipped on the 25th via Canada Post - tracking number included.

March 29
- Modem arrived.

April 3
- Should have received the 48hr notice of installation yesterday, so I call customer service. Confirm install for tomorrow, no explanation as to why no notice. Also say that a Shaw tech will NOT be required on site. Simply wait for the Shaw modem to wink out, then swap with Teksavvy modem.

April 4
- Shaw modem does not go down so at 2200hrs I switched to Teksavvy modem, and it works. INSTALL COMPLETE.

- Run speed tests on Shaw "High Speed" service before switching and get 8.5Mbps/490kbps to San Fran and L.A. before switching. After switch to "Teksavvy Pro", re-run tests and get 1Mpbs/1Mbps. Yikes! Call Customer Service and they say that there might be an issue with Metro Vancouver customers, especially in the evening. Would have been nice to know at order time. No ETA to resolution. Understand this all part of know issue described here:

»[Cable] Ethernet Card upgrade in Vancouver?

Will update this review once I see what the speed is after the GigE card upgrade.

Other items of note:
-I signed up for the $5 domain hosting package, and I feel like I'm the first customer ever provisioned. Still a week an not all issues resolved (DNS working, webmail setup, multiple login sessions allowed, SMTP settings). Will post a separate forum note, as this is offered by Teksavvy business solutions and was independent of my cable internet.

--UPDATE April 14
GigE card installed for Metro Vancouver and speeds both ways are as they should be. Hope Teksavvy can stay ahead of the curve. Hosting issues resolved as well.

member for 10.2 years, 52 visits, last login: 2.3 years ago
updated 3.6 years ago

Comments:

Review by chaoticessence

  • Location: Nepean,ON
  • Cost: $41 per month
Good "High quality service (both product and customer service)"
Bad "Being a wholesale provider can mean switching can be a hassle"
Overall "Great product, great price... Overall - recommend!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Services:
Value for money:
(ratings match consensus)

Switched from Rogers Cable to Tek. Transfer went smoothly, and, after switching, costs went down from around 70-80 (with overage charges) with Rogers, to about 41 after tax with Tek... for the same speed and a better gig cap!

Also, despite the many horror stories, I've had an extremely favourable experience switching: customer service rep was both thorough and extremely helpful - and required no escalation or transfer to an "activation specialist", the modem was shipped as promised, service started exactly as described, and there has since been no issues with either Rogers cutting the line (as per many a forum pust), nor any unannounced Tek issues. Overall, I'd strongly recommend them, for just about any type of user!

(review was emailed from domain hotmail.com)
lodged 3.6 years ago

Comments: