how-to block ads
|
next review in page
Review by juleso 
member for 4 years, 384 visits, last login: 1 days ago
lodged 2.4 years ago
 undisclosed location
 $42 per month about 15 days "cannot beat the price / value" "node congestion seemed to be high initially" "would recommend this to just about anyone"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Previously had residential DSL with TSI for over a year when I discontinued service to take up a trial of another provider. Returned to TSI to try residential CABLE.
> order process was smooth
> technician showed up as scheduled
> was worried about using an officially/technically approved (yet not very common modem) however it worked / works just fine
> for the first 2 weeks or so, congestion seemed bad (more than acceptable) at times however the connection was reliable in the sense of consistent uptime
> traffic / load issues seem to have been worked out...smooth sailing now it seems
Comments:
 | next review in page (previous review)
Review by chromiumdr
member for 5.5 years, 138 visits, last login: 1.8 years ago
lodged 2.4 years ago
- Richmond Hill,ON
- $64 per month
- about 13 days
- "Fast, sane caps/true unlimited"
- "Possibility of Rogers enforcing their caps?..."
- "Your last best hope against Internet overcharging..."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Switched from Teksavvy DSL in December 2010 - did this to retire an unused landline and to give Bell a lump of coal in their stocking.
Requested install through Teksavvy website as soon as it became available in our area.
Received email confirmation of order straight away.
Docked points on install co-ordination only because communication of installation window was slow in coming.
Once install was confirmed, everything went very smoothly. Installer arrived early on in the window, and was very professional in establishing connection.
Getting excellent speeds at the moment, close to advertised.
Am a little worried about recent developments saying that Rogers may also move to enforce their caps on Tek just as Bell is doing. Taking a wait and see approach, but would likely still run with Tek regardless, as we still have a vile taste in our mouths from dealing with both large incumbents.
Comments:
| next review in page (previous review)
Review by ultracat
member for 5.3 years, 419 visits, last login: 6 days ago
lodged 2.4 years ago
- York,ON
- $54 per month
- "Price, value, service all good. Speed is close to promised most of the time."
- "Reliance on Rogers to fix issues"
- "Good overall value, they need to pressure Rogers for timely fixes"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I'm on the Unlimited Extreme Cable $54.95/month. I'm on the Dupont POI and it's been on and off as far as speed is concerned. It took months to get anywhere and lots and lots of effort on my (the customer's) part to see any results. Finally TSI was able to get Rogers to fix the POI issue and it's been fairly stable at the promised 10Mbps. However, it was announced a month or two ago we'd all be bumped up to 15Mbps and I've never seen that speed on my line.
Comments:
| next review in page (previous review)
Review by .
(review was emailed in)
lodged 2.4 years ago
- undisclosed location
- $60 per month
- "GET IT"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Great service, never had an issue with them..I had it for 2 months
Comments:
| next review in page (previous review)
 Review by lightrush
member for 5.1 years, 274 visits, last login: 1.8 years ago
lodged 2.4 years ago
- Mississauga,ON
- $37 per month
- about 7 days
- "Order was processed as described. Internet service is running and it is better than described."
- "Very well worth the money and waiting."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
My package is 10/0.5 Mbits. I regularly get more than 10Mbits down and never less. At 36.95 per month this gives me 200GB quota which is great for everything. Unlimited is an option for higher price and gives higher speed too.
Order was done online and everything went as described. ROGERS technician came 7 business days after ordering and installation took 10 minutes. An hour later Internet service was running.
The modem used was bought straight from Teksavvy - Motorola SB5101N. If you buy it from Teksavvy they give you $20 off from the activation fee so it is worth it and you are guaranteed that it hasn't been tampered or banned.
The best Canadian ISP just got a better last mile. Get it today! 
Comments:
| next review in page (previous review)
 Review by drjp81
member for 7.4 years, 1142 visits, last login: 7 days ago
lodged 2.5 years ago
- Longueuil,QC
- Contract price not specified.
- about 7 days
- "Excellent service"
- "The agregate bulk bandwidth provider caused a MINOR delay"
- "Still the best bang for buck!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Simply put, because a third party was involved there was a minor delay in installation/activation. If anyone is migrating in Quebec, I suggest having an overlay of services of about a week to avoid total internet disruption. Teksavvy recommends 10 days themselves.
At 100 GB transfer cap and at 30 Mbits downstream speed (actually 31, here) it promises to be the best choice for our household's habits. Considering they have a unlimited tier (7.5 Mbps downstream speed) and that the switch takes only a phone call their offering for the prices is unbeatable.
Comments:
| next review in page (previous review)
Review by hakira
member for 2.6 years, 167 visits, last login: 37 days ago
updated 2.5 years ago
- Scarborough,ON
- $40 per month
- about 20 days
- "VALUE!, decent (english speaking!) support"
- "Sloppy activation, see below"
- "Get way more for less $"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Just recently switched from rogers to TSI - I was paying $42/mo to rogers for their LITE package (3mb/256kb, pathetic 25gb grandfathered cap). I was also renting a modem from rogers. Ordered the express package from TSI (10mb/512kb/200gb cap).
I did buy the sb5101 modem from TSI, since I needed one anyway and it would get me an activation discount. The upfront cost is fairly high (~$170), but now that I own the modem my monthly fees will actually be LESS per month than what I was paying with rogers - while enjoying the next tier of service and no need to worry about bandwidth. I got the modem very quickly (2 days delivery).
To put more detail on the "Bad": I understood that it would be easier and smoother if I simply cancelled with rogers, and wait until my normal rogers billing period expired, at which point TSI would pick things up. I ordered from TSI on Oct 15, got an order confirmation email as well as an invoice email, so I assumed everything was going as planned. My switchover was supposed to occur on Nov 4, when rogers was cut off. Nov 4 came and went and my net was still out, so I called tech support. The person who picked up was very easy to understand and did not assume I was an idiot; there was no checklist BS going on, I simply told her the problem and she figured out the cause.
The cause, as it turns out, was that either TSI did not send a transfer activation request to rogers when I ordered, OR, the request fell on rogers' deaf ears. I don't know who was at fault here, but the tech support lady did escalate my problem immediately, and I got a call from a TSI manager later explaining what was going on. My net went live on Nov 10, and if it weren't for open networks in my area I would have been completely offline for 6 days, which would have made me pretty mad if I needed it for work at the time. Rogers was to blame for the delay on the latter; apparently they need 5 days notice to do ANYTHING for some reason known only to them.
So, my advice for any readers is, make sure you get TWO confirmation emails (and order ack., and an activation ack.), and if you don't then a post on the direct forum or a call to them could save you a lot of time in the future. I'll update in a month or so (barring any problems) once I see how long term speed and reliability is, which I'm assuming will be excellent (see pics below).
»www.speedtest.net/result/1025440693.png
»www.pingtest.net/result/27843894.png
===UPDATE 12/06===
There are minor issues on the Mcnicoll POI at peak times right now; 2% packet loss and some speed loss. It's been clear sailing up until now, hopefully this gets resolved soon.
Comments:
| next review in page (previous review)
Review by buttaknife
member for 6 years, 2215 visits, last login: a few minutes ago
updated 2.5 years ago
- Etobicoke,ON
- $62 per month
- about 1 days
- "Fast speeds and latency, well-priced, great usage limits (200gb), good customer service; ExtremePro - Fast and unlimited!"
- "Upload speeds leave something to be desired (even at 1mbit); cable starting can be pricey considering activation/modem purchase"
- "If you need fast, affordable internet with SANE usage limits and great customer service, TekSavvy is the way to go."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Extreme Cable Pro Update:
$62.09 is the price for this tier, after HST.
I recently ordered TekSavvy Extreme Cable Pro (switching from Express) and I wanted to align the start of the service with the beginning of my next billing cycle and they got it pretty much spot on. Within 5 days I was up and running on the new tier. A day or two later, I decided (was not necessary) to upgrade from my Surfboard 5100 to the Surfboard 6120 in order to futureproof myself and take advantage of DOCSIS 3 channel bonding. From day of order, it took 2 days to reach my local postal outlet.
I went to pick it up and when I came home, I missed a call from TekSavvy. I called them back to find out what the call was about and apparently, they were calling me to let me know that my new modem had been activated and for me to connect and power cycle it. I'll admit, this was the only thing that kind of caught me by surprise, as I thought I needed to call in to manually get it activated in place of the other modem. Despite that, it was a relatively painless transition.
Only bad point overall, I guess, is the fact that they can't get it shipped straight to the door for some reason (the modem).
-------------
Express Cable
Price: $41.75 after HST
Process was easy and painless. I was planning a move and called in to terminate my DSL service with TekSavvy for my move-out date. I wanted to try the new Cable Internet services from TekSavvy and called in to schedule a future install date at the new property. I was able to use an old 5100 modem that I bought when I was with Rogers years ago.
A couple days before install date, I got a call to remind me of the day and time frame of the Rogers' tech install visit. The date/time came and the Rogers tech showed up; checked the cables at the intended install location, hooked up my modem to the cable and presto, it was up and running. Well, not right away - for a few minutes I was stuck at the Rogers "gateway" page before it finally let me access the rest of the internet. google.com also redirected to the Rogers' web portal for a couple of hours but rectified itself thereafter.
Can't say I have any complaints. Speeds are nice (download), especially with the boost of speeds for the first 10 seconds or so. My latency is also pretty good and I have not noticed any time of day performance issues yet.
Comments:
| next review in page (previous review)
Review by c_gadfly
member for 5 years, 647 visits, last login: a few hours ago
updated 2.5 years ago
- Etobicoke,ON
- $36 per month
- (month by month)
- about 7 days
- "saved from the Bell"
- "best experience ever - you will not regret it"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Signed up for 10/0.5 and speedtests so far show 15/0.5. Bought DOCSIS 3.0 modem SB6120 for $99.
Saves me from Bell DSL with its 2.5M speed. Even though I had a unlimited grandfathered plan with Bell.
Modem came in 2 days. Had to wait for Rogers tech to come give his blessing. Before the tech visit, the modem showed bonding to downstream channels but no IP address. As soon as he "finished" his work presumably by letting Rogers know that the job is finished, the modem got an IP address. All he did was add a splitter near the cable modem and checked the signal strength. I wish TekSavvy would clarify that part about when exactly is the modem activated and by whom (in my case it was after the Rogers Tech visit was officially over).
Comments:
 | | Where? Where did you buy the modem from? 90$ is a good deal and I want one for my switch to cable when its available in barrie. | |
| | | | | | | Re: Where? wow, totally missed that. Thanks! | |
|
| | question have your speeds been consistent with SB6120 even during peak hours? | |
| | | | Re: question said by bbdhomer:have your speeds been consistent with SB6120 even during peak hours?
yes, no worries so far. | |
|
| |
| next page (previous review)
Review by protodoll
member for 2.6 years, 3 visits, last login: 2.5 years ago
updated 2.5 years ago
- Toronto,ON
- $43 per month
- about 36 days
- "When it works, it works well. Price."
- "No connection, no service, no apology"
- "If you can live for a month and a half without the internet, awesome. Otherwise? Go somewhere else."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
We placed our order on October 6th, asking to be connected by November 6th, after having read some reviews on here that they need at least 5 days to perform the hookup. We figured a month would be sufficient. It wasn't, apparently.
We're still waiting to be connected.
We have called Tech Support every single day since the 6th. The first day, it turned out that they had FORGOTTEN TO SUBMIT THE TICKET. Are you kidding me, teksavvy? Shouldn't you have a proceedure in place for that? So, our Rogers had been cancelled, but our modem hadn't been provisioned. They made the ticket. They said it would be up within 48 hours.
We called on the evening after this -- 48 hours later. It wasn't up, it's still rogers' fault. No one has apologized. They say it will be up within 24 hours. Call in 24 hours -- no apology. Tech Support LAUGHED at me, "Oh, you thought 24 hours actually meant 24 hours? Hahahha, it actually means the next midnight after a 24 hour period is up!" What? Next morning, still no internet. Call again. Get the same "24 hours!" run around.
Today, I called tech support and begged to be allowed to speak to a manager (I wish I was kidding -- I am ashamed to say that I had to beg). I was told that it's still Rogers' fault. He apologized but only when I explicitly asked him to, and he didn't apologize for his staff's lies or rudeness. He said it will POSSIBLY be up by Saturday, a full week after our original start date.
This is no longer Rogers' fault. They've provisioned the modem, they took their modem back. We're not getting a rogers IP anymore. This is now Teksavvy's ball, and they've dropped it. They can't even see it, as far as I can tell.
Do not sign up with Teksavvy.
No matter how early you do it (in my case, a full month), no matter how many provisions you take, you will not get any internet service until at least a week after you wanted it. And, worse, unless you call them they won't even notice (they were surprised every time I called). It would seem that they don't have any process to make sure rogers has completed the ticket. So, even if you decide to go on vacation for a week and come back to Teksavvy internet it simply won't work.
I have given them a deadline: If it's not fixed by Saturday at noon I'm out. I don't need this kind of lack of respect.
EDIT::
We're now connected, a full week after our original connection date. I have updated my review to reflect the fact that the connection is great, but it doesn't change the shitty treatment from support and the refusal to take responsibility.
Again, if you can wait an undetermined amount of time for Teksavvy to bother hooking you up. this is a pretty good service. If you rely on an internet connection -- and who doesn't? -- perhaps Teksavvy's cable isn't right for you.
Comments:
| | well um But teksavvy fights for your rights and it's all Rogers fault. | |
| | | | Re: well um I hope this is sarcastic. | |
|
 TSI DavePremium,VIP
join:2007-04-25
canada
kudos:1 | Activation issues I apologize for the trouble that occurred in getting the connection up and running.
Currently Rogers sees the service as up and active, so we need to send a technician out. We have requested the appointment and we are currently just waiting on confirmation of this. | |
| | | | Re: Activation issues Doesn't change the fact that this should have been handled a month ago when we put the request in. And it doesn't change the fact that this problem seems to happen to everyone and TSI still hasn't figured out how to deal with it. | |
|
| | some good There are 42 good reviews and 4 bad reviews so not everyone has a negative experience.
You claim that everyone has install delays. | |
| | | | | | Re: some good I've ordered;
- DSL for myself (gave up after two months, TSI blamed Bell, Bell says no issue)
- Cable for myself (poor for first month due to McNichol issue)
- DSL/home phone for my Mom (two week delay with a senior in an apt, no home phone, had to buy her a cell phone to cover)
The "great if you can do without internet for a month" is actually exceedingly accurate in my view. | |
|
| |
|
|
