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Review by marbillion See Profile

  • Location: Markham, ON, Canada
  • Cost: $41 per month
  • Install: about 4 days
Price, customer service & tech support, larger download limit than Rogers/Bell
nothing yet.
I am recommending Teksavvy cable and DSL to everyone
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Great bang for your buck. 300GB download limit vs Rogers 60GB, same speed as Rogers, but it's cheaper! it's a no brainer. Add in Teksavvy No BS, non-scripted tech support and we have a winner here. Tech support wait times used to be long for a while, but Teksavvy recently went on a hiring spree and average wait times are way down now back to normal levels.

There are cheaper providers out there for cable and DSL -- but the old adage "you get what you pay for" is certainly true in this case. I would pay a few dollars extra to know I have the No BS Teksavvy tech support available to me.

I just switched from Teksavvy DSL + MLPPP and you've got a happy camper here in the L3P Markham area.


member for 19.8 years, 295 visits, last login: 11.1 years ago
updated 12.9 years ago


Review by Neurodog8 See Profile

  • Location: Gatineau, QC, Canada
  • Cost: $32 per month (month by month)
  • Install: about 5 days
Price, speed
Limited by Videotron's low caps
Better pay $32 to Teksavvy than Videotron at $44 for the same service
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I've moved away from Videotron's services, cancelling my cable TV in march then moved my phone to voip.ms and finally switched to Teksavvy for internet. Same connection, same speed but just cheaper.

member for 15.3 years, 1013 visits, last login: 3.4 years ago
lodged 12.9 years ago







Review by shubjero See Profile

  • Location: Etobicoke, ON, Canada
  • Cost: $60 per month
  • Install: about 10 days
Cheaper than incumbents, forum support, no quota, throttling, and opt-out port blocking
Wholesaler of incumbent, congestion at peak periods and are slow to upgrade
Good bang for your buck
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The forums for Teksavvy are great and better than its competitors (Acanac, Distributel, Velcom, etc). Teksavvy seems to have little to no issues with their border network and lots of problems where they interconnect with the incumbent (who's to blame??). I think Teksavvy is just having some growing pains when it comes to the congestion issue.

member for 12.9 years, 76 visits, last login: 1.2 years ago
lodged 12.9 years ago







Review by HaRd_Kick See Profile

  • Location: undisclosed location
  • Cost: $63 per month (month by month)
Reasonable bandwith caps and great connection in central London
Delays are possible due to mixups in wholesale internet business
Research Teksavvy cable in your area and make the switch ASAP!
Pre Sales information:
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I've read numerous threads on how difficult it could be just to get connected on Teksavvy's lines and how speeds were terrible. Turns out, it depends on your area.

I was ecstatic to hear that Teksavvy had started offering cable internet in London and made it high priority to switch from Rogers.

It's been one week since activation - which was right on time by the way, no delays for me - and the connection is awesome. With the unlimited plan, I've begun downloading again and have been able to fully take advantage of the 15mbps. Aside from experiencing horrible latency when uploading a video to Youtube, the connection has been reliable. Funny though, seeding torrents does not translate to high latency.

I can tell by browsing the forums on a nearly-daily basis, that Teksavvy is growing at an exponential rate and continually strive to make improvements in their customer relations and business. If you are concerned about possible delays or bad connections, it is wise to try and find some sort of feedback from users in your area. The negative reviews - for the most part - appear to be location isolated.

Prior to connection, I had to make two phone calls: the first was to sign up for the service and the second was to correct some personal information. The wait time for both calls was very quick, in fact, almost instant connection for the initial call. And for those interested in getting a physical invoice sent to them, they do offer it at the expense of $1 on top of your monthly internet fee - but be sure to ask as it could be limited to location.

About a week and a half before my scheduled activation, I received an email that confirmed the switch had been made successfully and would still be scheduled on the agreed date. The activation took place on a brand new week, on Monday. I did not stay up til, say, 12AM, to test the connection but it was ready and working when I plugged it all in at 9AM.

member for 13 years, 25 visits, last login: 9.8 years ago
updated 12.9 years ago


Review by JoJoBlue See Profile

  • Location: Scarborough, ON, Canada
  • Cost: $41 per month
  • Install: about 11 days
Better price, usage caps, more communication from upper staff
Setup a potential nightmare, recurring congestion issues
You'll save money, but problems may take a long time to resolve
Pre Sales information:
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I decided to make the switch from Rogers to Teksavvy about a month ago. At that time, $166 (modem+shipping, activation fee, first month of express) were immediately collected (you'd somewhat think maybe they'd wait until you're actually activated before collecting the first month fee). My disconnection from Rogers and activation date with Teksavvy was set to 3 days ago. At the time I write this, I have not been activated yet. Therefore, this is only a partial review right now, but my first impression so far is pretty bad.

Today is the 3rd dispatch date, but no one has come over yet, nor have I received any information pertaining to why no one has come over. I have called support about this. One rep suggested that it may take 5 business days. Another rep stated that the problem is currently unknown, but they would contact me when they find out. This is not exactly all that encouraging to hear.

Hopefully I will be activated soon and my experiences with Teksavvy will change for the better. After all, switching back to Rogers now would likely mean I lose a portion if not all of that $166 I paid as well as requiring another activation fee for Rogers as I have already been disconnected.

Update September 9, 2010,

Well, I'm still not connected yet, but at least it looks like the problem has been somewhat identified. It seems like it has something to do with Rogers thinking my modem is theirs, even though I was using a different rental modem from them when I was with them. I will compliment the fact that they have several ways of contacting them, and even a call at 2AM will be answered. Although, it seemed their phones were down last night, which wasn't so good. The people answering have generally been either friendly; apathetic at worst. While apathy isn't that great for customer relations, it's better than some of the calls I've had to make to Rogers or Bell where they either seemed like they were annoyed or angry from the very beginning. My dad did seem frustrated about his one call to TSI, but since he was frustrated to begin with, and not exactly friendly when he called, it's quite possible that was the cause.

One thing I would have liked better though is if they contacted me (in this case, since I don't have internet, phoning would be nice) when they found out something was wrong, or when they found out what the problem was. It's a bit troublesome for me to have to call TSI regularly (recently about once every 2-3 days), be put on hold for 5-30 minutes each time, explain the whole situation to a different rep who doesn't know what the problem is, and usually get little to no new/useful information. And, I'm pretty sure it's a waste of their resources too, since the reps have to listen to my story, check up my account, see if they can find out what's happening, etc.

Update September 11, 2010,

I've received news that service should be up. But, as of the time I left home, it is still not working. Hopefully it won't be another big deal, and I will be able to get everything working when I get home.

Update September 14, 2010,

After talking to TSI on Saturday night, a Rogers dispatch was prepared for today. The dispatch has just left. While waiting for the service transfer problem, a Rogers employee had come along. Apparently, he actually disconnected my line, so the tech sent today had to reconnect it.

So far, my modem stats look good, and I am getting essentially full speeds. Speedtest.net indicates I'm getting 9.7/0.51. My profile is 10/0.5.

I will update this review again when I find out new details such as billing, line stability, etc.

Update October 30, 2010,

So far, my speeds have been fairly consistent. Although, every so often (3 times so far), my ping will get really high for about 1-4 hours. Somewhere around 200-1000ms. Of course, tracert indicates that it's a local problem rather than a TSI problem, so one can hardly blame them. I am hoping they might get in touch with Rogers to take a look at it though. But, since the problem happens so randomly and for relatively short intervals in terms of time to contact TSI, TSI to contact Rogers, Rogers to look into it, I wonder if it might be difficult to arrange.

Update January 4, 2011,

For much of December and up to the present, throughput has been terrible for everyone on the McNicoll Phub during peak hours. People who should be getting 10-15Mbps download are getting 1-3Mbps during evening hours and weekends.

Upgrades are supposed to happen to the McNicoll Phub again sometime in early January. Hopefully, this will fix the problem. But apparently, this problem already occurred before in July/August. First time, one might let things off since everything is new and unknown/unpredictable. But, it's not so easy to excuse them when the same problem has been allowed to happen again in such a short time for such a long duration.

Update January 13, 2011

The upgrades were done yesterday and speeds went back to normal. Let us hope it stays this way indefinitely.

Update March 20, 2011

Started to notice from around February 28 that I wasn't hitting 10mbps during peak hours. At that time, this was only really noticeable for at most 1 hour each day. But, it's starting to get quite a bit noticeable on the McNicoll Phub as time goes by. During peak hours, especially revolving around 10pm and even moreso on weekends, speeds may drop as low as 3-5mbps. There is hearsay that upgrades are supposed to happen in the next 2 weeks, but I haven't heard anything about this issue directly from a TSI staff yet.

Update April 18, 2011

TSI has finally decided to stop accepting new sign-ups until the congestion issues are relieved. I believe this is a good decision, although one that should have been taken earlier. This means that congestion shouldn't continue to get worse for the time-being, although congestion speeds have already dropped to about 1mbps or lower at its worst. TSI has also gotten around to explaining the situation in detail, although it appears Rogers is still having trouble with the upgrades.

Update April 23, 2011

Finally, the 2gig upgrades have been done on McNicoll. I haven't personally had a chance to test it yet, but others on the forum have stated that they are now getting the speeds they should be getting even during peak hours. Hopefully the 3rd gig connection will also be connected sometime soon, and we won't end up congested again. If everything goes well after a few months, I might move connection reliability back up to full points.

Another good news is that apparently wait times for calling Teksavvy support is back down from the hours of waiting to almost no wait time, and expected to stay this way. I haven't called in recently, so it hasn't affected me personally, but it's nice to know that if I do need to call in, it shouldn't be too bad.

member for 14.3 years, 1150 visits, last login: 8.4 years ago
updated 12.9 years ago


TSI Steve2
TSI Steve
Premium Member
join:2007-01-12
Chatham, ON

1 edit

TSI Steve2

Premium Member

Post in the direct forum :)

If you haven't already, you should post your details in the direct forum ( »/forum ··· avdirect ) so that someone can look into the provisioning request to find out what happened with it.

Steve
Grammar, I has it and I fixed it

JoJoBlue
join:2009-12-08
Scarborough, ON

JoJoBlue

Member

Re: Post in the direct forum :)

Thanks for the tip. I just put up a post there. Hoping for some pleasant results from it.

ms_evil_twin
@rogers.com

ms_evil_twin

Anon

Tardy Teksavvy

Because of overage charge my son recommended switching to Teksavvy. Rogers charged $3/month for modem rental. The modem purchase should pay for itself. Rogers or Bell billed one month ahead. So I am not surprised with the one month pre-paid.

I called Teksavvy two times between Dec 28-31. After ringing for 20 minutes the first time I left a message and no one called so far. The second time I talked to a real person after ringing over 30 minutes.

Things have not improved Jan 4. No one changed the greetings that the office was closed Dec 25 and Jan 1. THIS DOES NOT BODE WELL. I hanged up after ringing for 20 minutes.

Because I want to give Rogers' start-up competitor a chance, I have not changed my mind of using Teksavvy yet. May be I should.

Will someone share theirTeksavvy internet experience in Mississauga?
blueflux
join:2010-02-17
Mississauga, ON

blueflux

Member

Re: Tardy Teksavvy

The service seems to be deteriorating. I have been experiencing extreme slowdowns during evenings and nights. Stick to Rogers for a little bit longer till this sorts out. I VPN to work for a living and this has been affecting my work.

neuromancer1
join:2007-01-22
York, ON

neuromancer1

Member

Re: Tardy Teksavvy

said by blueflux:

The service seems to be deteriorating.

Your not the only one losing faith in TSI after problems I had and they kind of resovled them with credits. Seems they can no longer complete simple tasks without confusions between departments and when there is issues it's the old blame Bell line. This not the TSI I signed up with back in 2006 that was always on the ball sadly TSI is going the way of IGS that used stand in there place.

lightrush
join:2008-04-14
Mississauga, ON

lightrush to ms_evil_twin

Member

to ms_evil_twin
I am in Missussauga and the service is outstanding. I am getting 10 out of 10Mbps down consistently at all times of the day. This stuff with deteriorating service is valid only for one area where the Phub is congested and it will be upgraded this month. That is the McNicoll Phub in Toronto.

As for ordering - do not do it over the phone. You will wait and waste time, and there is always chance for someone not getting information correctly over the phone. Human speech over phone is much worse method of conveying precise information than text. Go through the "Order Now" online form and everything should go smooth. It will even let you choose the dates you prefer a technician to come to your place.

If you are getting a modem - strongly consider the more expensive Motorola SB6120 since it supports the next generation DOCSIS 3.0 cable standard which can utilize the cable network better. Technical details are explained at length in the forum if you wish to know more. Also there is $20 off the activation fee if you purchase modem from them.

If all is well you will get great service at a good price.

Review by Avro See Profile

  • Location: Richmond Hill, ON, Canada
  • Cost: $48 per month
  • Install: about 14 days
Great speeds, Great caps!
CSR's
Best bang for your buck in GTA.
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So far my experience with Teksavvy has been awesome. BUT switching from DSL to cable wasn't so easy.

When I called in to switch everything seemed to go well. except near the end i told the csr to make sure it states basement on my address to which he replied that its in there(more on this in a bit).

The next day i received an email stating that my cable order has been cancelled also noticed there was a message on my phone to call teksavvy back. When i called back I was told that rogers had cancelled it due to incomplete address. Basically they wanted to know if it was the main or basement (which i told the csr to put in). So i confirmed with that csr that it was the basement. I had also requested one of my dates to be changed as I wouldn't be home. I was told that wouldn't be a problem and everything would be fine...

Next day I received another phone call....same issue... called in again... was told that the issue had not been re-submitted to rogers from yesterday.

and finally the last issue. I did not receive my installation confirmation date until the day before my first requested date thus pushing back my install to the second date making me wait longer.

other than the steadily declining customer service at teksavvy i have nothing but good things to say about them.

cable speeds in Richmond Hill are stable and fast haven't noticed any congestion yet....(knock on wood)

member for 16.5 years, 74 visits, last login: 3.3 years ago
lodged 12.9 years ago


Review by (hidden by request)

  • Location: m6c1a
  • Cost Contract price not specified.
Awsome speed, for $36.95
So far, nothing at all
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Hi,
I just got TekSavvy installed (express, 10 Mbps), lovin it so far,
speedtest.net got me 16Mbps,

But this is the first day, and we'll see how it works out....

(review was emailed from domain gmail.com)
lodged 12.9 years ago







Review by WaitForGodot See Profile

  • Location: undisclosed location
  • Cost: $62 per month (month by month)
  • Install: about 4 days
Enjoying the higher speed over Teksavvy DSL
Teksavvy modem provisioning through Rogers - process sucks
Very happy with no caps
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Upgraded from Teksavvy DSL to Teksavvy Cable as soon as it became available in my area, Feb 2011.

Installation / modem provisioning issues with Rogers not responding despite repeated reminders over 3 days. With 2 brand new modems (SB5101N and SB6120, both ordered from Teksavvy) I was unable to connect to the internet since neither was provisioned by Rogers correctly. This was extremely frustrating compounded by the fact the Rogers installation came promptly for the "installation".

Th Rogers tech just asked me where I planned to install the modem, had a look at the point where the cable enters the house. Did not physically test anything but left giving me a fresh coax cable to connect to the modem and saying that my line would be active within an hour or so.

For the next 3 days I could only get to Rogers' splash screen with their internal IP of 10.x.x.x. Repeated calls to Teksavvy and repeated emails to Rogers, it took Rogers to finally provision my modem correctly. After my so-called installation experience, I would question the quality of Rogers installation and therefore the cost they are charging.

Ever since, I haven't looked back. I am very happy with the increase in the speed from 5 mbps DSL (minus 15% overhead) to 15+ mbps. I opted for going with unlimited, even before Teksavvy announced the lower cap was increased from 200 to 300. Now don't have to worry about watching movies and ridiculous caps.

member for 15.2 years, 300 visits, last login: 190 days ago
updated 12.9 years ago


Review by alwzn4vr See Profile

  • Location: Mississauga, ON, Canada
  • Cost Contract price not specified.
excellent customer service, very responsive when you call in
has process issues indicative of a fast growing company
only place to get 15 Mb/s unlimited
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I originally has Rogers cable but got fed up with the constant overages they were dinging my household for. I switched to teksavvy DSL 200 GB package and was happy with that. When teksavvy announced cable availability in Mississauga I decided to wait for a bit to see if there were growing pains as experienced in Toronto.

Overall the teksavvy staff are very responsive and helpful both on the phone and in the direct forum. However, they do have process related issues that ought to be cleaned up.

For example, I ordered the cable extreme pro with modem on-line. I put in my credit card and existing customer information. It said I'd be contact within 48 hours. 4 days go by and I post in the direct forum to ask what's going on. I'm told there's a note on the order asking for more details.

So why was there no follow up from sales to me asking for that follow up information until I prompted teksavvy? There's more stuff like this where teksavvy needs to nail down the processes, exceptions and workflow to keep the customer in the loop. In other words, there's room for improvement.

Other than that, I'm very happy with my cable service. Great speed and latency.

member for 14.9 years, 964 visits, last login: 4.5 years ago
lodged 13 years ago


Review by jvl001 See Profile

  • Location: Mississauga, ON, Canada
  • Cost Contract price not specified.
  • Install: about 7 days
Much faster than DSL
Nada
Live in a well serviced area? Smooth sailing.
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Update: 21/03/2011: Still good. No downtime. No congestion. Ported my wired phone line to VoIP (currently with voip.ms). Quality is actually better than Bell's wire. Now running Bell-free.

Update: 25/02/2011: So far so good. No downtime. Consistent speeds.

Dropped TSI DSL in favour of TSI Cable Extreme 15/1. Local service is TPIA via Rogers. The previous home owners had cable TV but we did not. I ordered the new service online and had to wait 7 days for activation. I also ordered a Motorola SB6120 online as TSI was out of stock, which I had to do first so that I could provide the modem MAC and customer serial number with the service order. Ah, the agony of the wait.

Rogers tech showed up a bit early but was in and out quick. Speed so far has been consistent, with speed boost giving better than 15/1 when tested. No evidence of congestion so far and I hope never to see it with a DOCSIS 3.0 modem.

I'll be dropping the phone land line for VoIP so in the long run this option will be cheaper and faster. What's really ridiculous is that the VoIP line quality is better than the underground POTS line by Bell. It was never a problem for DSL, but the voice line always had a bad hum on the line, even at the demarcation point. Bell's sent out techs to dig up the line every view months for various neighbours, but things never improved. The last straw for me was Bell's push for UBB. Good riddance. You'll never get a dime out of me again.

member for 15.8 years, 308 visits, last login: 10.3 years ago
updated 13 years ago