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TekSavvy Cable page on DSLReports
Six Month Rating

Reviews:
bullet 531 reviews (386 good) (79 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by TSIFTW See Profile

  • Location: Windsor,ON
  • Cost: $55 per month
  • Install: about 15 days
Good "A CEO you can stand behind and a company COMMITTED to excellence."
Bad "Relying on Rogers/Bell/Cogeco etc."
Overall "Awesome service, great price."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Been a lurker on this site for awhile now, looking at reviews and forums in order to get as much information as possible to make the right decision on which ISP I wanted to sign up with. I've read enough to know Rogers and Bell were automatically nixed from the conversation and it was really down to either Cogeco or Teksavvy for me. As someone who has been reliant on ACN's 6mpbs/0.8mbps dsl package (which was fine, albeit painfully slow at times) for the last 5 years, I was looking for something with a little more oomph. Decided to go with Teksavvy as I have seen Marc post numerous times on this site and really appreciated how he took such a "hands-on" approach to matters. Along with that, there is a small handful of very dedicated employee's on this site monitoring customer satisfaction and really busting hump for it. So with that, along with a $7/month savings over Cogeco's same package the choice was clear after the smoke settled.

So I signed up for TekSavvy 20/2 package mid July and was informed of an tentative install date 13 days out, and that I can check in to see if the date will be confirmed by Cogeco. Not the greatest thing ever, but I could still hotspot off my phone in the mean time. The CS rep I spoke with was nice and knowledgeable.

Day of install rolls around and the 8-5 window comes and goes and at this point I know the date is tentative with no response from Cogeco cause I had called in a couple times to see if they had confirmed. I was worried that I'm going to have to wait another 2 weeks at this point so I call back in and explain that the tech never made it for the install. I am put on hold for a short time and the rep comes back to me and lets me know that they resubmitted my install to Cogeco and will get a call to confirm a new date for install. Was really starting to get worried at this point, but not 5 hours later did I get a call letting me know that a tech will be there in 2 days. Date of install, tech shows up bright and early, was there for 5 mins max, checked all signal levels and was off.

****UPDATE - MAY 15, 2013****

Still rock solid service, but now with MOAR channel bonding!! Gotta say the 10meg upload they did awhile back sure was a nice surprise. So now we are going on almost a year and in that whole time I had one RF hiccup that lasted all of about 36hrs from start to tech visit. For all the people who have had issues with TekSavvy, let my experience show you what it's like on the flip side of the coin.

Damn near perfect service, free service upgrade and quick efficient service from all contribute to another satisfied customer who has already signed up almost 10 of my friends and family!

Been happily cruising along at my full 20 since and I haven't looked back. Been loving having this much of a speed boost and a rock solid connection with not even a hiccup in performance! Thanks TekSavvy!

member for 1.1 years, 95 visits, last login: 1 days ago
updated 162 days ago

Comments:

TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28

Thanks

Thanks and welcome aboard.
--
Marc - CEO/TekSavvy
TSIFTW

join:2013-08-24
Windsor, ON
Reviews:
·TekSavvy Cable

Re: Thanks

Thanks a lot Marc, and this is why I have such high praise for your service, you're the freaking CEO and you're good enough to take the time to welcome me. I see all the stuff you're personally going thru in Rogers land and still you take the time.

Hat's off to you good sir!

TSI Keith
Premium
join:2012-07-09
kudos:5

Update

Thanks for the update! Always happy to hear from our customers and get any feedback we can.

Glad to hear all is working well for you. Should there be any hiccups in the future (knock on wood!) you know where to find us

Thank you,
Keith
--
TSI Keith Online Services Account Manager - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

Review by jschildroth See Profile

  • Location: Waterloo,ON
  • Cost: $62 per month
  • Install: about 30 days
Good "No Caps and fast Speed for Downloads"
Bad "Due to Rogers Network Design Flaws, speeds drop during prime time."
Overall "Good value for the price, but due to issues out of TSI's control, congestion is bad at night."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Awesome ISP. Speeds are as advertised and cap is alot better then what the big 3 would provide for a lot less. I highly recommend.

member for 3 years, 579 visits, last login: a few hours ago
updated 167 days ago

Comments:

TSI ShawnS
Premium
join:2012-11-22
Chatham, ON
kudos:5

Re:Review

Hello jschildroth,

Thank you for the review. We are always working with our vendor to improve the service.
If you are experiencing a large decrease in speeds, please let us know and we can troubleshoot.
If you have any questions or concerns we can be reached directly in the »TekSavvy Direct Forum.

Regards,
Shawn S
--
TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork






Review by juleso See Profile

  • Location: undisclosed location
  • Cost: $42 per month
  • Install: about 15 days
Good "cannot beat the price / value"
Bad "node congestion seemed to be high initially"
Overall "would recommend this to just about anyone"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

On the 25/2 cable plan now and I really have zero complaints. It's just smooth....if/when there is congestion, I don't notice.

Couldn't comment about any recent trends with customer service because I have not required customer service in ages.

Solid company providing a great service for the price.

member for 5.3 years, 453 visits, last login: a few hours ago
updated 167 days ago

Comments:

TSI Ashleigh
Premium
join:2013-02-24
Chatham, ON
kudos:8

Review

Hello Juleso,

Thank you for the review. I am happy to see that you are enjoying the service with no issue. This is wonderful to see. If you have any questions or concerns we can be reached directly in the Direct Forum »TekSavvy Direct.

Thank you again for the review.

Regards,
Ashleigh
--
TSI Ashleigh - Social Media Team
Authorized TekSavvy Employee






Review by vincom See Profile

  • Location: Bolton,ON
  • Cost: $45 per month
Good "good cs, fair price = happy customer"
Overall "i like not paying incubments "
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Anveo
i use about +500gb bw/month including uploads, of that 500gb/mnth my downloads are under 300gb so im not charged for overage, rogers would be billing me to death with their paultry bw caps.

internet has been down a few times but that was a wide issue in my area due to rogers mucking something up.

i cut all cords to incubments, the more people do that the more robellus will get there pricing in order and give true competition in the network/communication bussiness in canada

member for 5.6 years, 737 visits, last login: a few hours ago
updated 168 days ago

Comments:

TSI Ashleigh
Premium
join:2013-02-24
Chatham, ON
kudos:8

Review

Hello Vincom,

Thank you for the review! I am happy you are enjoying the service with minimal issue. Please do keep in mind that we are charging for bandwidth starting this month.

If you have any questions or concerns TekSavvy can be reached in the Direct Forum »TekSavvy Direct.

Thank you again for this review
TSI-Ashleigh
--
TSI Ashleigh - Social Media Team
Authorized TekSavvy Employee
vincom

join:2009-03-06
Bolton, ON
kudos:1

Re: Review

i know but my dl's are under 300gb and i utilize the free window at 2-8am

Review by rob1114 See Profile

  • Location: Kanata,ON
  • Cost: $47 per month
Good "300 GB+ caps, not throttled, price"
Bad "Odd dip in speed"
Overall "happy with Teksavvy"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Was with Rogers, dumped them when I moved out of my apartment and into my new home. Teksavvy has been a great ISP so far, I would recommend them to anyone. Price is reasonable, I don't have to worry about hitting my 300 GB monthly bandwidth cap like I used to with Rogers (a paltry 60gb) trust me it was a constant headache and worry and I wasn't ready to pay 100+ for Internet service every month for the higher packages. What a refreshing experience to download without being throttled like Rogers does.

So far so good since signing up with them in January 2012. As a result, I'd use these guys over Rogers any day.

Update June 9 / 12

Still very happy with these guys. I am getting better speeds now than when I joined in January. I am located in Kanata, Ontario.
High def YouTube videos are now streaming properly, this was an issue until mid-April or so. Playing online multiplayer games like COD MW3 used to be problematic when I was with Rogers due to throttling, unforgivable in my opinion. No issues when playing now, smooth and quick multiplayer gaming experience. Also, I see that some people here are having issues with their speeds due to congestion at the local switch. I'm assuming that if Teksavvy customers experience this, Rogers customers must be experiencing this as well. I also REALLY REALLY appreciate getting slightly better connection speeds than expected when I run speed tests at speedtest.net.

This ISP provides a great alternative to the other guys.

Update May 8 /14

Ok, so we're having some connection speed issues. I am on the 25/2 package and was on the 35/3. I had to drop the 35/3 package after a few months because I was not getting anything near the 35 download - but the 3 upload was fine.

Typical download speed test results were on average in the 22-26mbps range on the 35/3 package. Not what I was paying for, and a hair below the 25/2 package.

Downgraded back to 25/2, and now I am experiencing a mix of speed test results -12,14,16,18,21 mbps on speedtest.net; Upload speed 1.5, 1.75, occasionally 2.

Now, I do not believe that this is Teksavvy causing the slowdowns. I cannot prove, but I would strongly suggest that Rogers is behind the slowdowns. The people keying in the speeds must be asleep at the wheel and are mistyping the speeds. Lets just leave it at that, you can determine what I am getting at.

Anyhow, I have called support a few times and have informed the tech that I know what I am talking about. It's almost pointless to troubleshoot a speed issue when you are running the test on an i5 with 16 gb of RAM connected via ethernet cable to an Asus RT-n65 router on a dcm475 docsis 3 modem.

Pulling a full 25 mbps is peanuts for this equipment, it's nowhere near capacity.

Anyhow, this is unnaceptable because I am not getting what I am paying for. It is also unnaceptable because Kanata, Ontario is a lot like Waterloo where we have a lot of high tech here, including cisco, and I am experiencing these types of speeds. I live in a brand new development a 5 minute drive from these companies and I rarely, if ever get the speeds that I am paying for.

I would assume that my neighbors who have Rogers high speed are not experiencing these issues. My next step could be to ask my neighbors who use Rogers (townhomes, we are connected at the wall and use the same panel) to perform a speedtest.net test, and I will run my own and post the results here. I want to know first hand if I am being shafted because I am a teksavvy customer.

I am pretty annoyed. All in all though, Teksavvy is a fair company, they seem to have the best interests of their customers at heart. I will continue to use their service for now, but will keep cringing when I run those speed tests.


member for 2.5 years, 6 visits, last login: 168 days ago
updated 168 days ago

Comments:

TSI Support2
TSI Support
Premium
join:2009-09-28
Chatham, ON

"Very happy with Teksavvy"

Thank you for the review. We're glad you're happy with us. Welcome to the family!

TSI Ashleigh
Premium
join:2013-02-24
Chatham, ON
kudos:8

updated review

Hello Rob1114,

Thank you for the updated review. I regret to hear that you are having a speed issue. I have attempted to locate your TekSavvy account with your handle however it doesn't look like you have spoken to the online team prior for assistance.

We would certainly like to investigate your connection and diagnose if you are having a service issue that is attributing to a slower connection. Please send us a message in the Direct Forum »TekSavvy Direct with your account information so we can assist you further.

Thank you again for the review.

Regards,
TSI-Ashleigh
--
TSI Ashleigh - Social Media Team
Authorized TekSavvy Employee
rob1114

join:2012-04-08
Kanata, ON

Re: updated review

Hi Ashleigh,

Will do, thanks very much for the follow-up.

Review by jkelso_1 See Profile

  • Location: Newmarket,ON
  • Cost: $55 per month
Good "Was good while it lasted. Consistent speed whenever I tested."
Bad "Horrible tech support by email."
Overall "I stopped using them for a while but came back via DSL, Bypass Rogers :)"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Acanac
I will start by saying I have had Teksavvy for a few years now with minimal disruption to service. Being down when the whole region is having issues is acceptable.

I had the TekSavvy Extreme Cable 28 which doesn't show on their site anymore. Closest comparable would be the Cable 25 which is $7 + tax cheaper.

Order and install was easy. The techs who did the install found a bad connection from my house to Rogers and fixed it. Outside of my house at the pole.

Modem is Thomson DCM 475

Not so any more. For weeks now I have had intermittent issues. The modem reboots. First step for me was to reboot the modem manually which did not fix anything. I then checked Teksavvy site and found they had issues with cable in my area so I did not call or open my own ticket.

After a few more days, I checked the Teksavvy site and my area was cleared. I did a factory reset which didn't fix it so I emailed tech support and began a six day eight tech journey of frustration with their first level support.

"What are the lights doing on the modem?"

Power solid
DS solid
US Slow blink
online solid link flickering

"That looks like it could be an RF problem. If possible could you please log into that modem, you can do so by typing 192.168.100.1 in your web browser. Once in the Thompson configuration page you can click on diagnostics on the left. Once your on the diagnostic page, can you take a screen shot of that?

This way we will be able to see what the problem is with the modem and get the service restored for you if it is In fact an RF (Radio Frequency)"

I sent the screen shot and added the event log for good measure which showed multiple events. No ranging response received, DHCP warnings , re-initializing etc...
Screen shot of events attached.

I eventually did my homework and found what those errors mean here »volpefirm.com/docsis_timout_descriptions/

They kept insisting I take a screen shot while I was experiencing the issue. I never did figure out how to take a screen shot "while the modem was rebooting"

"Your logs do show us what may be wrong but logs alone do not confirm your issue. Your signal levels do look in spec but because your issue is intermittent, we need tests done while you have the problem. Please provide new signal levels and the information below when you are experiencing the issue."

I warned them if this was not resolved before next billing cycle I was gone. They had a week left.

I finally got to the next level of support where they say they opened a ticket with Rogers. Apparently I didn't really reboot the modem when I unplugged it, even though one of the times I left it unplugged for 30 minutes.

"Update: We have received an update from the vendor and they require additional information.
Next Steps: Our vendor confirmed that your modem was not power cycled, we need to ensure this has been completed before we can proceed with opening a repair ticket. Please disconnect the power from your modem for 30 seconds and reconnect. Please let us know if this resolves your issue or if it continues to persist and we will follow-up with our vendor for a dispatch."

I reboot it again and got this reply.

"Thank you for the reply. I would suggest to give it a few days just to be sure."

Ultimately, I got this from them. Again, insisting I get a screenshot while it is rebooting.

"At this point Rogers has closed the ticket and it will not be re-opened until we have information from your connection that show an issue. So far the modem's diagnostic information that you sent do not show any signal/power issues. Also, the IP Config information showed that your computer had a public IP address that would only be obtained if the connection was functioning fine. Due to the intermittent nature of the issue, we have not been able to get the information require by Rogers to send a repair ticket.

At this point the best option we have to get the issue repaired is to complete the troubleshooting template that Rogers has us fill out. We need to "catch" the issue when you are experiencing connection problems. Rogers WILL NOT open a repair ticket without a completed troubleshooting template and will most likely reject any tickets sent with no problems found on the line. This is why we requested your IP information after you sent the modem's diagnostic information because there were no issues for us to open a ticket with."

I did at some point through this ordeal mention that there had been corrosion that the install techs had found on the original install but this fell on deaf ears. they were too focused on the script they follow.

"While I understand your frustration, I'm not sure you completely understand our process for dealing with issues like this. In case you were not aware, we are a reseller of services provided by the Rogers' network. This means that A) we don't have access to your modem to see stats or event logs, B) we do not have our own techs that we can just dispatch out to resolve the issue C) Most of the technical support staff here at Teksavvy are trained to look at a problem from this type of perspective, so we're quite persistent on getting the information needed to move forward with submitting a repair ticket."

They can blame Rogers all they like, I was paying Teksavvy.

Update May 3, While the experience above made me furious I have changed my rating.

I found the two options Keith gave me to correct this to be well worth trying but did not accept because I had already booked an install with another provider and was eagerly anticipating IPTV. My goal was to be able to give Rogers the heave ho. I am 99% sure my issue was Rogers based and not my modem.

When the other provider failed to provide I contacted Keith to check if the offer was still open.

I believe Keith's handling of this supersedes the mishandled email support I experienced.

Thank you Keith.

Attachments:
Click for full size


member for 5 years, 14 visits, last login: 167 days ago
updated 173 days ago

Comments:

TSI Keith
Premium
join:2012-07-09
kudos:5

Your Review

Hello there,

Thank you for taking the time to provide this feedback. I do see that your cancellation order has already been placed so I won't really be able to offer any assistance here. However, I would like to apologize for the difficulty you had. Not only with the service issues, but with reporting the issue and getting a ticket submitted for you. These interactions are being reviewed and will be used as a learning experience to improve ourselves and attempt to avoid situation like this in the future.

Thank you,
Keith
--
TSI Keith Online Services Account Manager - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
jkelso_1

join:2009-10-01
Newmarket, ON

Re: Your Review

I accept your apology.

Thank you for the generous offer but we cannot come back. We have already paid for service elsewhere.

TSI Keith
Premium
join:2012-07-09
kudos:5

sorry I missed you

Hello again,

I had just tried to call you and left a voice mail. We'd like to see if there's anything we can do to keep you on board and make you a happy customer again here. I've sent you a PM including my personal email here. I would love to hear from you either in response to what I have offered or as a means of providing additional feedback.

Regards,
Keith
--
TSI Keith Online Services Account Manager - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

Review by BGB See Profile

  • Location: Waterloo,ON
  • Cost: $62 per month
  • Install: about 8 days
Good "Install went smoothly"
Bad "None at this point in time"
Overall "When things go smoothly it works well"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Unlike some of the reviews out there, my install went smoothly. The day I discovered it was available in my area, and i confirmed it was not a error in the postal code db by a TekSavvy Employe, I registered for the service. Several days later, I received my SB 6120 modem, and my installation date. The Rogers tech came during the time slot registered, and had me up and running in under 10 mins. Other than the order confirmation and the installation date, I did not get any other communication from TekSavvy. The service has been running smoothly since the install, with me getting full speed (45/4) not only during off peak hours, but during peak hours as well.

Update 5/03/2014: Updated to reflect newer speeds and the fact I switched from a unlimited to capped 300GB plan (Which it is still generous compared to the incumbents.) Still quite happy with the service so far.

member for 5.2 years, 1923 visits, last login: a few hours ago
updated 174 days ago

Comments:

TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Thanks for your review

Thanks for taking the time to review our services. Glad to hear everything went smoothly with your install & that the service has been working as expected.

Enjoy your service.

Review by Bugblndr See Profile

  • Location: Burlington,ON
  • Cost: $40 per month (month by month)
  • Install: about 1 days
Good "Always up, always full speed, fast install"
Bad "None thus far"
Overall "Bigger cap and a cheaper price than Cogeco"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy DSL
I've had 20/2 service for over a month now on Cogeco. Ordered during the beta on a Monday, received my modem on the Tuesday, plugged it in and it was working immediately, even though the install date was still 10 days away.

I've had zero downtime and always my full speed since day 1.

Update: Full speed continues to be in effect 24/7. Instead of 2 Mb up, I've been increased to 10 Mb up, all at the same price as before.

member for 4.6 years, 2075 visits, last login: a few hours ago
updated 176 days ago

Comments:

TSI Marty
Premium
join:2012-11-22
Chatham, ON
kudos:5

Your Review

Thank you for your review.

Its great to hear that your beta service is going better than you expected and with little/no downtime is always great.

We hope that you continue enjoying the services and appreciate your feedback on the Beta services.

Review by matmat09 See Profile

  • Location: Vanier,ON
  • Cost Contract price not specified.
Good "Best price and best service "
Overall "The best Canadian ISP by far"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

You can't beet teksavvy. Best price unmatched service. If your tired of paying high bills and not getting what you pay for like we were then you will be very happy with teksavvy prices. Never had a problem never had the internet dropped and i can now easily host any games with the guys which was impossible when we had bell. Give it a try you won't regret it.

member for 181 days, 4 visits, last login: 102 days ago
updated 181 days ago

Comments:

TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Thanks for you review

Very happy to hear you have been a satisfied customers.

If you ever have any additional questions or concerns, don't hesitate to reach out to us.

Martin






Review by rjs65 See Profile

  • Location: Dresden,ON
  • Cost: $43 per month
  • Install: about 7 days
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Order the Up to 10 Mbps Down / 1.5 Mbps Up at 37.95/month. I am not a heavy user. Mostly use it to stream NHL Game Center on my playstation3 and run TekTalk Service

Using the DCM476 modem, Grandstream 505 ATA and a WD router. everything works great. Very happy

member for 185 days, 2 visits, last login: 56 days ago
lodged 185 days ago

Comments:

TSI Ashleigh
Premium
join:2013-02-24
Chatham, ON
kudos:8

Review

Hello Rjs65,

Thank you for the review. I am happy to see you have the service with no issue. This is great to see. If you have any further questions please let us know in the Direct Forum »TekSavvy Direct. We are happy to help you.

Regards,
Ashleigh
--
TSI Ashleigh - Social Media Team
Authorized TekSavvy Employee

brad82

@cgocable.net

horribly service

Teksavvy is the worst company to deal with there in is crap allways drops from day one called for a month they keept giving me the run around until the 30 days are up then they said they will have to send a bell tech out at a cost to me of 90 dollars I would not recommend this company to nobody I am allso canceling my service or shold I say what service if you can go to another company tekssvvy customer service sucks

TSI Ashleigh
Premium
join:2013-02-24
Chatham, ON
kudos:8

Re: horribly service

Hello Brad,

Thank you for your comments. I have attempted to locate your account with your handle however it doesn't seem that you have spoken to us prior.

We most certainly would like to investigate your account please message us in the Direct Forum »TekSavvy Direct with your account information.

Thank you
Ashleigh

lies

@24.141.96.x

Re: horribly service

I got my inter net in December I call and call and called the month come up after I got scrowed around the conveniently you guys said the same thing there no report of you calling but we can send a bell guy out for 90 buck at your cost my internet to this day it the most garbage I jabe ever had has soon ass I get extra money im going to a company that actually cares about customer service and I tell ever body I noe to never deal with teksavvy cuz there is nothing but problems y

cable_custom

@teksavvy.com

couple of months low speed, disconnect - no useful service at all

Please check support call log for account CID125176.

The internet speed is low. I got disconnected couple of times in last couple of month.

Support calls are useless.

Just 10 minutes ago (Friday April 25 2014 8:15pm the customer service agent hung up the phone (or hopefully it was dropped) with no result.