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Review by KnockKnock 
member for 2.4 years, 144 visits, last login: 8 days ago
updated 99 days ago
 Chatham,ON
 $43 per month "Amazing tech support and general support. Connection is exceptionally reliable with almost no slow periods, and no drops." "Bad? Install co-ordination wasn't fantastic, but it was a test service at the time of setup. Not really much to complain about." "A great company. Highly recommended."
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I had DSL through a different Bell re-seller but was getting inconsistent service and a terrible connection. At first I switched over to Teksavvy's DSL service, but still couldn't get a connection, due to some bad phone lines in the house.
At the same time TSI announced on the forum that they were taking test connections for their Cable service in my area, so I decided to give that a shot. All of the support staff on their direct forum are amazing, by the way. Set up wasn't exactly smooth, for some reason it didn't get properly scheduled and the CSR I spoke to on the phone was less than friendly, but after one delay and a bit of a fight with my cable lines on the day of installation, things were up and going. Oh, and I got to step into their head office where I picked up my modem in order to skip on the shipping costs. Overall a very polite and helpful group of people.
Since then? No issues. The service hasn't dropped once, I'm consistently getting the advertised speeds (14mb/s with 300gb cap, $37.95+ tax) even through what I expected to be times of high congestion. It is a great service at what I consider a great price, and I would recommend them to anyone.
EDIT: Been a cable customer since January.
My speed test results: »www.speedtest.net/result/1378646201.png
Update: A couple years later and a speed upgrade, and my opinion of this company has only gotten better. I've increased my score for the install coordination to reflect how well my recent speed upgrade went, and the great support that I got throughout the process. Their support team is the best I've come across. Glad that Chatham is home to such a great company.
Comments:
 | | Response. Hi There!
Thanks for taking the time to write this. I too am on the same package and haven't had an issue in over a year! Glad to hear its working the same for you. If you do have any questions or concerns feel free to reach us anytime.
Cheers,
Liz
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TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( » TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
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| | | Thanks for the update! Thank you so much for the update to your review. We appreciate it when we get updates through reviews that let us know how we're doing. I'm glad to hear that things are still good and that the service has been everything you wanted.
Danielle | |
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Review by stevey_frac
member for 3.4 years, 509 visits, last login: a few minutes ago
lodged 107 days ago
- Cambridge,ON
- $55 per month
 about 14 days- "Bandwidth cap? What's that? :D"
- "Did get disconnected by Robbers when I cancelled Cable TV"
- "Great service, Great Price"
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I have the 28/1 unlimited package. Installation was delayed a day, but that was fine, I was prepared for that.
Already had a Modem / router, so can't comment on anything else.
Can't wait until I can get the 45/4 package, once they switch my POI over to the aggregated model.
Comments:
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Review by JJ_GTA
member for 4.1 years, 120 visits, last login: 1 days ago
updated 108 days ago
- Ontario
- $47 per month
- about 7 days
- "I must be lucky as the install was flawless and everything is working fine."
- "I hear that it might get worse if Rogers does a node split. For now this is a great Bell DSL replacement for me."
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TekSavvy Extreme Cable 28Mb/1Mb 300GB cap
I converted from Teksavvy DSL to Teksavvy Cable. Everything worked great from the Customer Service, order placement, installation.
I was pleased that Teksavvy let me keep both lines running until I was comfortable. They quickly disconnected the DSL without penalty when I called back.
(Feb 2013) - Everything still working great, very happy with the service.
Comments:
| | Response. Hi There,
Thanks for taking the time to write this, and really glad to hear everything is working well! If you have any questions or concerns please feel free to message us in the direct forum.
Have a great day!
Liz
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TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
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Review by (hidden by request)
(review was emailed from domain yahoo.ca)
lodged 112 days ago
- L4S
- $30 per month
- "Great value for money, good service, good tech support"
- "Not much bad so far"
- "Excellent choice"
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I've been wanting to leave my current ISP and home phone provider in favour of Teksavvy and a VoIP phone since last year, but there was the initial of the modem and dry loop for the DSL, and the router, not to mention the hassle of setting up the router. So I postponed the move until this month, when I happen to see that Teksavvy offered cable internet for a great price, and without the need for a dry loop like DSL. I jumped at the chance was pleased with the service I got on the phone, speaking with a woman from Chatham. She was quite helpful on my initial investigative call, as was a second rep on my subsequent call to set up the order.
I purchased a used Motorola model for dirt cheap to handle to job. The Rogers tech showed up right on time on the day of the install. Truth be told he didn't have to do much. All the wiring was in already. He just hooked up his device to check the signal, which was good. He stuck around for a few minutes to check my computer to make sure the the signal was working. It was.
I did have to call into tech support to get it working properly, but I was pleasantly surprised to learn that tech support was also based in Chatham. I didn't feel any of the frustration I had felt in the past speaking with tech support reps from Bell, whom I always had difficulty understanding due to English not being their first language.
It's been pretty smooth sailing since. Granted, I've only had the service for about a week, but I am quite impressed with the service. The speed is more than what I am paying for. I have my VoIP phone on it and it sounds a lot less staticky than the DSL.
I am glad to have made this move. My internet/phone bill has been slashed in half, and even with the initial outlay for the equipment, I'll still come out ahead after 12 months. I don't know if Bell or Rogers should be worried, but I for one am glad to not be associated with them anymore. Good riddance!
Comments:
| | Response. Hi There,
Thanks a lot for taking the time to write this and am really happy to hear the service is working well for you. If you do ever any have any questions or concerns, we are available not only via telephone, but here on dslr, twitter, facebook, and our own Teksavvy forums.
Enjoy the rest of your weekend!
Liz M
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TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
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Review by TekFail
member for 120 days, 5 visits, last login: 116 days ago
updated 118 days ago
- Nepean,ON
- $50 per month
- about 14 days
- "Internet Service is EXCELLENT, Good company fighting for a better internet Anti-UBB Anti-sopa, Transparent operations"
- "You have to make a scene to get customer support"
- "Technically great smaller ISP"
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Have never had a problem with their Internet.
Keeps customers updated during their battle with Voltage.
Expect that they will blame lots on rogers, otherwise a great ISP.
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Review by AnO
member for 117 days, 8 visits, last login: 106 days ago
updated 118 days ago
- Newmarket,ON
- $47 per month
- (12 month contract)
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This weekend was disappointment
speed was low as usual
»www.speedtest.net/result/2467120644.png
is it something going on with weather?
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Best regards
Andrey Oreshyn
Comments:
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 Review by King Sull
member for 1.1 years, 63 visits, last login: 15 days ago
lodged 119 days ago
- Etobicoke,ON
- $53 per month
- "Friendly support, un-throttled service. Solid."
- "Hookup fee (Even if you have a pre existing line), It does go down time to time."
- "I would recommend to anyone on the Rogers/Bell network that does a lot of torrenting."
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- I've been with Teksavvy for about a year now in the Etobicoke area. When I first joined, they sent a technician to my house to hook me up to cable. I had already told them that I was transferring over from Robbers. I told the tech that, he looked confused, and he ended up leaving after doing nothing.
- The service will sometimes go down(very rarely). But considering that Rogers owns the network, Teksavvy can't do anything about it.
- If your using a DOCSIS 2.0 modem, consider upgrading to 3.0 to take full advantage of your connection. It makes a big difference.
- I'm transferring over to start because they offer better deals at the moment. Soon as the CRTC rulings are over, I'm sure Teksavvy will speed match hopefully and I'll come running back.
References for speed:
Teksavvy:
»teksavvy.com/en/residential/internet/cable
Start:
»start.ca/services/highspeed
Comments:
| | Review Hello,
Thank you for your comment, we always love to hear from our customers.
When ever our customers experience disruptions in service we try to get the issue resolved as soon as possible.
We definitely agree with you regarding the modem. Having a Docsis 3.0 modem gives customer the opportunity to enjoy the higher speeds if they decide to upgrade.
We're sorry to hear that you are leaving Teksavvy. We do hope you'll rejoin the family again in the future. We are all anxiously awaiting the decision from the CRTC too, so we can offer our customers the higher speeds at competitive rates.
Thank you,
Taunia | |
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Review by BoogaBooga
member for 8.9 years, 1210 visits, last login: 1 days ago
updated 119 days ago
- North York,ON
- $70 per month
- about 7 days
- "Speed is as advertised. Usage is Unlimited."
- "High up-front costs.. (i.e Modem + activation fee + first month payment at once)"
- "Pretty good deal considering what's out there..."
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I placed the order on Nov. 1, 2010 and picked up the modem on the 4th. The tech came to activate the service on the 8th. It took seven days to get up and running, which isn't too bad considering they have to go through Rogers for activations.
It's somewhat costly to get up and running (especially if you don't have a modem). My total was $199.90 which includes the activation fee, SB6120 modem, the monthly payment and HST. Your second payment date is a month from the day you are activated.
UPDATE 5/31/2012
There was a price increase a few months but the speed was also bumped from 15mbps to 24mbps and now 28mbps. Upload remains at 1mbps. The monthly usage was also increased from 200gb to 300gb since signing up.
With speed boost, I can get over 50mbps for a short time. Congestion is not an issue but this depends on your area. Will continue to use TSI Cable in the foreseeable future.
UPDATE 1/26/2013
Recently switched to Cable 28 Unlimited. It's a bit expensive but it is unlimited internet so I don't mind. Total cost is 70$ including tax. There is word that the upload speed will increase soon, but I have not seen this yet.
Comments:
| | Review Hello,
Thank you for your update, we appreciate when our customer provide us feedback on the service.
We are glad to hear you are enjoying your 28Mbps unlimited package. For the upload speed increase we are looking into this and hope to have an update for our customers soon.
Thank you,
Taunia | |
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 Review by KPaul
member for 6.2 years, 1566 visits, last login: a few hours ago
updated 120 days ago
- undisclosed location
- $42 per month
- about 7 days
- "Fast, no cut-outs, amazing price, amazing customer service"
- "Transfer from rogers to TSI was bad; when issues arise, there is a clear lack of communication"
- "Well worth the wait and hassle to transfer, though customer support has become worse"
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Update as of Jan 25th, 2013
Perfect speeds, perfect connections, though ANY downtime I have had, it has always been Rogers, and not TSI. Needless to say, a few issues have been on my end that I fixed by trouble shooting, and the rest were with Rogers.
________________
Update as of Sept. 26th 2011
»[Cable] London slowdowns?
Posted this in the forums with 2011-09-08 as the date noted. There wasn't a single TSI person to reply to this until 10 days after... This is a HUGE issue that has affected hundreds of people, and NOTHING seems to have mattered until someone finally clued in. I am disappointed with how this has been handled, and how service has been, as well as communication (lack of) from official people. I am disappointed as a customer.
________________
I signed up a month prior to being given an activation time, due to my rogers monthly payment being delayed... anyways, basics are Thursday rogers cut's out, Friday was supposed to be the TSI hookup. Didn't happen. rogers slipped, several times, letting TSI know about my activation, my transfer, random other errors......... It was a giant pain to get internet since it was a transfer, and my original modem had to be released (recommend getting a new modem if time's a factor).
Other than that issue, the service is amazing, and the customer service people are always willing to help (though sometimes sound less than enthused about helping... quite annoying given that rogers reps. sound happier).
Comments:
 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Thanks for the Update Glad to hear things have been working properly for you. | |
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 Review by Montreal DSL
member for 2.3 years, 319 visits, last login: 1 days ago
lodged 123 days ago
- Montreal-DSL
- $39 per month
- "Better, more stable connection with cable than DSL (in Quebec)"
- "none so far"
- "Better cable internet than DSL internet, at least in my case"
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Changed from 6M DSL dry-loop to 8M cable.
Is is cheaper. Better download and upload speed. Connection more stable. Videotron tech did a good job with wiring.
Not sure what I did not change before.
For Quebec I do recommend Teksavvy Cable service
Comments:
| | response to review Thanks for the positive review! Appreciate you taking the time to write this. Any questions or concerns feel free to contact us anytime.
Cheers!
Liz | |
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