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TekSavvy Cable page on DSLReports
Six Month Rating

Reviews:
bullet 506 reviews (371 good) (74 bad)
bullet Submit a review by email click here
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Review by CaptainMazda See Profile

  • Location: Mississauga,ON
  • Cost: $45 per month
  • Install: about 7 days
Good "Speeds seem consistently fast even during peak hours"
Bad "Can't check monthly cable usage"
Overall "After being hung out to dry with DSL, I finally have a stable internet connection"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy DSL
For the record, the only reason I'm on cable is because Teksavvy and Bell forced my hand. The past 3 weeks, my DSL connection was either extremely slow or constantly dropping. Teksavvy managed to get Bell to send a couple clueless technicians on a few different occasions and they only made things worse. After engaging in an endless game of musical chairs with Teksavvy's tech support and their unfulfilled promises of getting my issue fixed, I finally had enough and switched to cable. No discounts or anything for the troubles I had or the loyalty I've shown, unfortunately.

The cable seems to be working great, I'm getting full speeds even during peak hours and I hope it continues this way. Please don't make me come back and change my review like I had to with DSL. Teksavvy is really great when everything's working fine, but if you run into connection issues, you might be SOL. Their techs and reps are courteous at least, but sometimes getting a hold of them when things go bad is a challenge in itself. I'm really hoping I can put those issues behind me now.

Attachments:
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member for 6.6 years, 361 visits, last login: 152 days ago
updated 151 days ago

Comments:

TSI Alan
Premium
join:2012-11-22
Chatham, ON
kudos:3

Thank You For Your Review!

Hello,

Thank you for your review.

Our apologies that we (in conjunction with Bell) were not able to remedy your DSL issues.

It is good news to hear that your cable connection is working well.

We are working diligently with our cable vendor to obtain a tool that will enable our customers to track their usage.

Regards,

TSI Alan
--
TSI Alan (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee
Follow us on Twitter: @TekSavvyCSR; @TekSavvyNetwork

Review by recneps See Profile

  • Location: Whitby,ON
  • Cost: $45 per month
  • Install: about 7 days
Good "Speed and bandwidth for $, no money for Bell."
Bad "Slight delay in getting issues fixed"
Overall "I'd take them over robbers any day."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I've been with Teksavvy DSL for 5 years without issue, cable has been the same so far.
$54 all-in gets me a more than adequate 24+ mbps and 300GB data per month.
Peak slowdowns aren't really an issue for my neighbourhood, nor do I experience it from TSI's end to much extent. I'd estimate I get at least 20mbps, even at the worst times. The majority of time I'm receiving the full rated speed.
Have not noticed any downtime in 3 months, which is also good news.

One year update: a couple minor outages, most I didn't even notice.
It's been up every time I needed it (e.g. working from home over vpn) and has been consistently fast.
My good rating still holds.
Especially with a speed increase to 28 for the same money, and potential future speed upgrade (hopefully for same price as well)

Two year update:
Had a signal issue with my modem/line. While there were a couple days in limbo thanks to response time from rogers, I was back up and running (tech visited home and adjusted signal) within a week of reporting the issue.
Upgraded more or less laterally from 28/1 to 25/2, getting essentially the same level of service for $10 less per month.
Very few outages outside of my signal problem, still happy.

member for 7.8 years, 2023 visits, last login: 7 days ago
updated 152 days ago

Comments:

TSI Alan
Premium
join:2012-11-22
Chatham, ON
kudos:3

Thank You For Your Review!

Hello,

Thank you for your review and words of support.

Good to hear you are enjoying the service. We do strive to be Different in a Good Way!

TSI Alan
--
TSI Alan (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee
Follow us on Twitter: @TekSavvyCSR; @TekSavvyNetwork

Review by Nagilum See Profile

  • Location: Kitchener,ON
  • Cost: $62 per month
  • Install: about 10 days
Good "Great service. No Throttling. No Contracts. As Advertised."
Bad "The switchover process may be a bit confusing if you haven't read DSLR."
Overall "For my money, the best Canadian ISP I have dealt with to date. Definitely try it."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

The Back Story:

I had first heard of Teksavvy from a friend online. I decided to check them out and learned a great deal about switching from reading the Teksavvy forum here at DSLR. Unfortunately, Teksavvy had recently implemented a stop sell prior to my decisions to switch. So when that stop sell was lifted, 8 months later, I made the switch from Rogers to Teksavvy Cable 28 Extreme (28/1 w/300Gb Cap).

After 8 months of reading DSLR, I was intimately familiar with the switching process. I had already purchased my modem (Thompson DCM 475 with STAC 02.16 firmware). I called up Teksavvy 10 days prior to my Rogers service cancellation date and gave them the relevant information. I was promptly emailed a confirmation letter.

When the switchover date came, I simply unplugged my Rogers modem and plugged in my Teksavvy one and everything worked like a charm. My connection has been online and rock solid ever since.

Speed and ping tests confirm that I was getting what I was paying for, even during peak periods.

To Date:

As of November 2013, I have been with Teksavvy for about 1.5 years and have had no issues, save for a few brief outages not totalling more than a couple of hours. My connection is as advertised at all hours of the day and has been rock solid. Also, my service has been upgraded to 45/4 after the switch to aggregated POI, again with no issues.

member for 1.6 years, 525 visits, last login: a few hours ago
updated 158 days ago

Comments:

Samz2

@74.198.9.x

Rogers to Teksavvy

Hi Nagilum - also looking to switch from Rogers to Teksavvy, but I have not been reading this site as long as you... What are your tips to ensure I don't have any transition downtime?

Nagilum
Premium
join:2012-08-15
Kitchener, ON
Reviews:
·TekSavvy Cable

3 edits

Re: Rogers to Teksavvy

Hello Samz2,

I'm not sure how much of the process you may already be familiar with, so I'll briefly go over the process I went through.

1) Check on the Teksavvy website to ensure that the service you want to sign up for is available in your area. Since you're already on Rogers, this should not be an issue for you.

2) The second thing to take note of is your Rogers service. If your existing Rogers service is stable and gives you good reliable speeds, you should have similar service when you switch to Teksavvy. If you have connectivity issues on Rogers, check your signal strengths per the FAQ here »Cable Modems and Wiring Issues »What kind of signal levels do I want on my cable modem?

You will want to address any signal issues either yourself, or get them addressed when you order the new service.

3) Cancel your Rogers cable Internet. You will have to get a cancellation date from Rogers that is at least a month out per your Rogers contract.

4) Call Teksavvy. They will take some contact information and send you out a modem. I'm assuming you're going to be getting the 28/1 service, so your best bet in terms of a trouble free DOCSIS 3 modem is the Thompson DCM 475 with the STAC 2.16 firmware ($100). A number of people have reported random disconnects with some of the other models. Teksavvy will take care of this though. Note that you can also buy a modem at another retailer (Canada Computers for example), just make sure it's on the approved modem list on the Teksavvy website.

5) Teksavvy will have you call back within 10 business days of your Rogers cancellation date, tell them you want to transfer your service. At this time they will gather payment and modem information from you and process the transfer. You should receive a confirmation email. Make sure everything, especially your modem's MAC address (written on the bottom of the modem) is correct.

6) On your cancellation day, unplug and return your Rogers modem and plug in your Teksavvy modem. Everything should be working. Run a speed test or two and check your signal levels to make sure all is good. Welcome to Teksavvy.

Hopefully this helps.

Nagilum

TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:32

Thanks for the update

Hello,

We are glad to hear that everything is working fine for you. Might I suggest you edit the "up to date" review part to the date you posted. It may help you, others & us for future reference.

Best Regards,
Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

Review by Fraoch See Profile

  • Location: Cambridge,ON
  • Cost: $50 per month
  • Install: about 30 days
Good "Seamless switchover, high caps, good value for money"
Bad "Upfront cost high, requires modem purchase and connection fee"
Overall "Good, responsive ISP, refreshingly different than belligerent corporate ISPs"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Services:
Value for money:
(ratings match consensus)

I have been on Rogers for a number of years. I couldn't really fault their Internet service technically, there were probably only 2 hour-long outages in 5 years. But what was bothering me about Rogers was:

- modem rental fees

- yearly cost increases

- caps

The final straw was when we discovered Netflix. Suddenly our bandwidth usage increased and those caps seemed quite restrictive. What's more, the old DOCSIS 2.0 modem we were renting caused Rogers to restrict our cap to 60 GB from 80 GB (why? A slower modem has no impact on usage! We'd just get to the cap slower!)

When they wanted to charge me more per month to get the new DOCSIS 3.0 modem to get the 80 GB cap, I had it.

TekSavvy provides 300 GB caps, or unlimited. I am getting 28/1 as opposed to 12/0.5 for $5 less/month with Rogers' latest cost increase - add the modem rental fee and it's $9 less/month.

The upfront costs are high - the modem must be purchased, plus the install fee plus the first month or service is a hefty charge. However you own the modem forever and can sell it. And it's not one of those crappy all-in-one locked-down "wireless gateway" units that Rogers forces you to accept, it's a simple modem, nothing more.

The switchover went perfectly, and that was over the Easter long weekend. I just unplugged the Rogers modem, plugged in the new TekSavvy-supplied Technicolor DCM476, waited a minute until it connected, got a new IP through my router and that was it. I power-cycled the modem later and it received a new speed profile - all my speed tests indicated I was getting what I was paying for, often considerably more (with Rogers "Speedboost", which I can still get).

As a company, TekSavvy is much more refreshing to deal with. Rogers is a big closed-down corporate juggernaut where you can't find honest answers. TekSavvy is incredibly open and honest. Take a look at these forums, when was the last time you saw Rogers' CEO participating? Never! TSI Marc, TekSavvy's CEO, has 5500 posts here. He - and the entire company - are more techno-geek types like me rather than the corporate bigwigs that make up Rogers. Just take a look at them giddily installing a Cisco 7000 on their YouTube channel, where have you ever seen transparency like that at Rogers?

Another good thing - with TekSavvy it's the same price for everybody. With Rogers it was getting like buying a used car. You can get a good deal with Rogers if your negotiating skills are good enough and the CSR is in a good mood. In fact, once I mentioned I was switching to TekSavvy, Rogers promised me a deal designed to crush anything TekSavvy could offer. Why didn't they do this when I was a long-time paying customer?

And TekSavvy will shortly be introducing new speed tiers at great prices. I'm eagerly awaiting June 10th when I can upgrade to 35/3 for just $3 more per month, or I can pay just $1 less/month than what I was paying Rogers before (including the modem rental) and get 45/4!

TekSavvy makes me feel good about my ISP again! I'm getting good value for the money. They are honest people to deal with who are providing a good service for my money rather than trying simply to maximize their profits while minimizing my service with my money.

Update: I upgraded to 35/3 and things have continued well since.

member for 10.7 years, 309 visits, last login: 14 days ago
updated 168 days ago

Comments:

TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

Thanks!

Hi Fraoch,

Thank you for taking the time to review our services on DSLr.

Welcome to the TekSavvy family!

Cheers,

Andre

Review by ghent123 See Profile

  • Location: Gloucester,ON
  • Cost: $95 per month
Good "Value for the money is great, but Marc and other support staff being very active on the DSLr forums is just the cherry on top."
Bad "Any issues that requires rogers to look into more in depth can take some time, but knew that getting into it anyways"
Overall "For the price you can't beat what you get from it."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I've been with TekSavvys for just over 2 years now.
Since that I believe I had a few issues.
1. was I had the old 475 frame ware 2.08 which caused many error and reboots of the modem. After talking with TekSavvys about it and going through the troubleshooting anything else that could be causing the issue. At the end of the day TekSavvy sent me a modem with the updated frame ware and I sent the old one back once I was up and running. No cost to me.
For gaming it was a nightmare during the time, but couldn't blame TekSavvys for it since it was an upgrade done to rogers network that caused all the issue in the first place.

2. During my move to my new place the move dates got changed at the last min since the place wasn't ready yet. 5 days until I was meant to be moved I had to call TekSavvys and was told it was short notice and unsure if they can cancel the move request.
Sure enough it wasn't enough time took about a week to get my cable back up, but they credited me the move order for my troubles which was great. Wasn't teksavvys fault or rogers, but was on my end.

Network has gone down a few time but normal only do to rogers doing updates to my POI or lines in the area, normal don't find out until it happens and I call in to see what is going on but isn't long.

Some people have had some major issues on the POI I'm on St. Laurent POI in Ottawa but I haven't had most of the issues people have been having.

Always been having the speeds I've being paying for or better (28/1). Even during peak hours not many slow downs.

I'm looking forward the upgrades this summer and better upload speeds.

Just wish the CRTC would fully see what is going on with internet in Canada and be more helpfully towards customers and make it a better market for us all.

Last but not least TekSavvys is still growing and yes there phone ques can be a bit high at some times at least there is help on the DSLr forums for some issues and in the direct forums and doing a lot of work on myworld to make a lot more things easier and quicker without having call in.

member for 2.3 years, 536 visits, last login: a few hours ago
updated 169 days ago

Comments:

TSIElizabeth
Premium
join:2012-08-20
kudos:6

Response.

Hi There,

Thanks a lot for the feedback in concerns to the overall performance of your services, and glad to hear that you are happy with the service. In concerns to our phone times we are hiring again, so this should be alleviated soon.

Thanks for taking the time to write this and feel free to get a hold of us anytime!

Liz
--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

"Not all those who wander are lost."

Review by ju1ce See Profile

  • Location: Richmond Hill,ON
  • Cost: $45 per month
  • Install: about 200 days
Good "Straight Forward Fees, Active Tech Support on Boards"
Bad "Since they are at the mercy of Rogers Teksavvy may not be able to solve your problem"
Overall "Better than the competitors just be aware of possible issues when installing or having issues with the network and accept it"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Got hooked up with Teksavvy when I moved into the GTA region. I called them up to connect and order my modem which was done fairly quickly. We purchased the DCM476 and the Cable 18 Express package.

My modem arrived within 2 days as suggested but the installation side wasn't so smooth.

They (being Rogers) tried to come earlier than the scheduled window, for which I was at work, so I could not make it and I had asked the person to come during the scheduled time. I thought we came to an agreement and instead he did not show up as scheduled so I had to reschedule with Teksavvy. Once the new schedule date was given the person came and got it all up and running.

I knew coming in there may be a problem and that Teksavvy may blame Rogers but reality is since they are the ISP of my choice they need to own up to it period. I think most would agree that some sort of "compensation" should be in order but reality is I don't care because I don't NEED internet as though my life depended on it.

In the end I am satisfied with Teksavvy and would recommend them. I would just caution people that because they are a 3rd party provider it may not always go smooth and you should accept that going into it instead of being belligerent.

Updated --- October 23, 2013

I was down for approximately 9 days (even though I called Teksavvy on day 3 so to them it's 7) at the end of September and beginning of October 2013.

Tech support, from a calling point of view, had very long wait times (first was around 45 minutes, second was 1.5 hours) for speaking with someone. In both times I spoke with the tech support person we tried everything imaginable to get the internet to work. The first time was due to a connection issue between the router and the cable box outside and the second time was a DHCP issue.

The positive was:

- Tech support when finally reaching someone

- I am going to be reimbursed for the 7 days (since there is no proof of the 2 days prior so I would suggest calling in the moment your internet is down)

The negative:

- Long wait times on tech support

- Rescheduled dates 2 times with 1 other being a completely different confirmation date on the same ticket which caused some confusion

- No backup should the internet be down for a long duration, but at your request I believe you can ask for a WIND wireless stick.

The reality is I'm still okay with Teksavvy overall. Can't beat the price, the usage cap, and last but not least the fact they are fighting for our rights.

member for 1.5 years, 63 visits, last login: 75 days ago
updated 174 days ago

Comments:

TSI Keith
Premium
join:2012-07-09
kudos:3

Thank you

Hello there,

I just wanted to thank you for taking the time to share your experience with us. We greatly appreciate it and are always happy to receive feedback.

As far as these random disconnects are concerned would you be able to contact us in the direct forum here: »TekSavvy Direct so we can look into this with you?

Also I'm sorry to hear about the rough start you had with us. Do you know if your billing dates were properly adjusted to account for this delayed start? If not we can check on that for you as well.

Thank you,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

TSIElizabeth
Premium
join:2012-08-20
kudos:6

Response.

Thanks a lot for the update! I'd be glad to put through a credit for the two days as we had an IVR letting customers know the issue is in your area- Just message me in the direct so I can get your account information. We appreciate all feedback and will work to continually improve our services.

Cheers!
Liz

Review by Maxx2006 See Profile

  • Location: Cambridge,ON
  • Cost: $50 per month
  • Install: about 30 days
Good "Works great, professional staff to talk to."
Bad "None"
Overall "Extremely pleased! Great service!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·TekTalk
Ordered this service beginning of Feb 2013 activated start of March. I disconnected my Rogers modem at 8 am plugged in new modem was up and running in minutes. Originally ordered 18 / 1 package with a DCM 476 modem supplied by Teksavvy.

Switched to new 35 / 3 package in June when APTIA was completed in Cambridge. Took approximately 2 weeks to get new package.

member for 1.1 years, 208 visits, last login: 5 days ago
lodged 180 days ago

Comments:

TSI Ashleigh
Premium
join:2013-02-24
Chatham, ON
kudos:7

Review

Hello Maxx2006,

Thank you for the review. I’m happy to hear you have been using the service for a few months now without issue. This is wonderful to see. I apologize for the delay in changing your speeds. Generally this is completed within 48 hours however it looks like you made the change when we were having vendor delays. I apologize for that delay.

Thank you again for this wonderful review and if you have any questions please feel free to contact us in the Direct Forum »TekSavvy Direct.

TSI-Ashleigh
--
TSI Ashleigh - E-Services.
Authorized TekSavvy Employee






Review by JWB See Profile

  • Location: Canada
  • Cost: $45 per month
  • Install: about 30 days
Good "Great People, Low Price, High Bandwidth and I Get to Support 'The Little Guy'"
Bad "Subject to Incumbent Abuse on the 'Last Mile'"
Overall "I Sould Have Switched Sooner - Much Sooner!"
Pre Sales information:
Install Co-ordination:
Value for money:
(ratings match consensus)

And so draws to an end my second day with my new ISP ..... Teksavvy, TS. So what do I think so far? Well, read on and find out!

On My Last ISP

Yea I know, this should be about my new ISP, but it’s my ink and my paper so I’ll put here what I want to! OK?!

Years ago my father gave me some advice which for most of my life I've chosen to follow, straying occasionally, but generally heeding his words .... "If you can't say anything nice about someone it's best not to say anything at all". So, regarding my last, Ontario based ISP I'll simply abide by his advice, say nothing, and make him proud!

Now, that said and out of the way, I just want to tell you a few things about that outfit that I just left........naw, can’t do it, just can't bring myself to do it!!

On Ordering from TS

Immediately upon giving my last ISP the 30 day notice I was on the blower with TS speaking with a customer rep named Amy, my memory serving me correctly. She was very nice to speak with, polite and attentive to what I was saying. When I told her I was considering the 35Mbps x 300Gb/mo plan she inquired as to what I would be using the internet for. I responded to her question and she advised me that I would probably find the 25Mbps x 300 GB/mo adequate for my needs, if it didn't work out, we could always upgrade. Imagine that, a customer service rep 'downselling'! (The last joker I was doing business would never do that, trust me!) I took her advice and the rest of our conversation went smoothly. I was advised of the terms and conditions and the costs involved all of which I agreed with and settled with a credit card.

Within an hour I received an e-mail confirmation re my conversation with Amy and I responded accordingly.

A day or two later the modem arrived at the local post office and I picked it up.

A couple of days following my conversation with Amy I received a phone call from another TS rep who again confirmed my personal details and order. After this conversation I sat back and waited.

A week or so passed before I received a third call, this time advising me that my last ISP would not accept TS’s request for a simple change over, ie a modem swap out as they said they had no record of my address having their internet service installed. Strange, let me assure you that their billing department sure had the address down pat and had it for a decade plus or minus! Whatever, this was not a real problem for TS who advised me they would simply withdrew their initial request for a modem swap and in place enter a request for a new service installation at my residence.

The next day another call came advising that everything was again on track and I was given three possible dates for the tech to come and the timeframes to choose from. I selected the date immediately following my termination date with my last ISP and requested the 08:00 am – 11:00 am timeframe.

I heard nothing else until yesterday morning when the installation tech arrived in my driveway and from there it all went down like poop through a goose! The tech, contracted by my last ISP, showed up within minutes of 08:00 and he was great, couldn't have been a nicer guy! He checked the box outside my house, removed a non-required splitter left there some years back, cleaned the ground connection and put a new orange tag on the line. Next, in the house, he set up the modem and my router. Within fifteen minutes I was up and running!

But wait! To my surprise I wasn’t finished, or perhaps better said, my last ISP wasn’t finished. Around noon I received another knock on my door. It was a second tech, also a contract person working for my last ISP, who had been sent out to place a blue tag on my line. Unbelievable! This led me to wondering just what was wrong with the first tech doing that, why one tech for orange tags and one for blue, somebody color blind or does my old ISP have money to burn? Whatever.......

The Service

I’ve been connected at this point for near 36 hours, all is as stable as had been with the last incumbent’s service. Browsing, e-mail, Netflix, all moving along as one would expect. Couldn’t ask for anything better, very pleased indeed! And oh, the speed, just a hair, a blond one at that, below advertised. I guess a nit picker would be on the trumpet to TS complaining, but I ain't no trumpet player!

Summary

So, there it is for what it’s worth. I look forward to a continued good relationship with TS well into the future. Thank you to all TS staff for making this possible, two big thumbs up!

PS

Connection Reliability, Technical Support and Services not rated, would be premature at this point.....

member for 215 days, 77 visits, last login: 97 days ago
updated 184 days ago

Comments:

TSI Ashleigh
Premium
join:2013-02-24
Chatham, ON
kudos:7

Review

Hello Jwb,

Thank you for the wonderful review!!! I am very happy to have been enjoying the service for a few days now. I am also very happy that there was no issue with your installation, I am delighted to see that there was follow-up with you while we were scheduling the appointment. I am also happy to see the technician that came to your home ensured everything was connected and working and was friendly.

If you have any questions or concerns please send us a message through the Direct Forum »TekSavvy Direct we are always happy to help!

Thanks again for this great review and please keep us posted on your TekSavvy services.

TSI-Ashleigh
--
TSI Ashleigh - E-Services.
Authorized TekSavvy Employee

DavePC

join:2013-08-18
Scarborough, ON
Reviews:
·Start Communicat..

Re: Review

The orange tag is for TPIA... however the blue tag means service disconnection! This means the tech has placed a tag authorizing whoever comes back to cut your entire houses cable!

There is a TPIA tag, and he may just hook it up to the TPIA signal, but if you want to make sure, put a piece of paper in a ziplock bag or something like that, and tape it onto the demarc saying:

TPIA SERVICE: DO NOT DISCONNECT.
JWB

join:2013-09-12
Canada

Re: Review

I only have one cable in the box, it's the TPIA service. No TV cable at all, it got the 'deep six' years back. For TV I use Shaw satellite, no wires in box for them...... I will also do as you note, thanks!

Review by cameler1989 See Profile

  • Location: Toronto,ON
  • Cost: $62 per month
  • Install: about 8 days
Good "Excellent signal strength, superior speed, outstanding customer service"
Bad "Helpless at times, provides service over Rogers infrastructure, unreliable"
Overall "A great alternative for those that want great speeds at affordable prices, you DO HAVE TO COMPROMISE over realiability though."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Signed up for TSI cable internet in March, the service was up and running very quickly and I was pleased with the process.

I received excellent speeds... over the advertised number in fact, and I could not have been happier with the service.

However, the internet suddenly went out on August the 18th.

What followed was a real live example of the troubles and struggles customers have with TSI because of the incumbent providers. First, in order to receive support I had to have the latest firmware running on the modem.

Apparently, they did not have the ability to push an update through directly to the modem. Anyways, the modem swap took a week. Then after the swap, I had to have the modem provisioned by Rogers. This took another TWO WEEKS believe it or not. They said Rogers was extremely busy at the time and nothing could be done to help me out. Escalations were not answered.

After that, the new modem was provisioned and yet I still didn't have a signal to my apartment. I decided to call again and have a Rogers technician come to my home and fix the issue. This took ANOTHER WEEK.

So, in total, I was out of service from August the 18th to September the 18th. A whole month.

The final reason for the outage? It wasn't anything to do with TSI, it was a Rogers technician that suddenly got the urge to disconnect me from the cable utility box on the outside of my apartment building because I was not a cable TV customer with Rogers. The poor buggers thought I was leaching their TV?

I don't even have a TV in my home because I don't waste my life watching advertisements like a loser.

So, I believe they were sending me a message... sign up with our cable TV OR ELSE. Message received Rogers, message received.

Once my apartment was reconnected I was back to the great speeds and all was well.

I stayed as a customer because I honestly couldn't believe what was happening. In this day and age, where there are free wi fi connections for the general public in progressive places such as Seoul, Korea and others, here I was forced into buying a secondary DSL connection just to make sure I was online to do my business.

Throughout the process, I was in touch with real actual English speaking Canadians that made the ordeal a little easier to handle.

Anyways, I have no problems with Teksavvy as a company. They offer superior and unbeatable data transfer rates at speeds that are adequate for any techie or person that downloads stuff like steam games or movies off Netflix... They just get manhandled sometimes by the big guys in the room that like to cuddle with them without consent.

I am greatly saddened however, to see something as vital as infrastructure held in private hands. The internet is becoming something we can't live without, like the 401 and 427 that people take to work.

No, I don't want my damn internet to be like the 407. It should be free to all. The conglomerates are making a KILLING providing slow speeds at impossibly low bandwidth caps.

I love Teksavvy because I don't have to think about how much I download, the speed is great, and the Signal itself... is ROCK solid where I live.

Keep up the good fight, I'll hang on as your customer for as long as there aren't better alternatives out there.

By the numbers I have to give TSI a 3 star rating for service. Being out for as long as I was is completely unacceptable. Everything else is great as far as I'm concerned.

member for 362 days, 60 visits, last login: 171 days ago
lodged 188 days ago

Comments:

TSI Ashleigh
Premium
join:2013-02-24
Chatham, ON
kudos:7

Review

Hello Cameler1989,

Thank you for the review! I am happy to see you have been enjoying the service for a while with minimal issues. It is unfortunate you were having an issue when our vendor was taking quite some time to respond to us. We do apologize for those delays during the back to school period this year. Now that the service is back up for you I’m happy to see you are receiving a solid connection. This is wonderful to see.

If you have any questions in the future please message us through the Direct Forum »TekSavvy Direct. We are happy to assist.

Thanks again for this review and please keep us posted on your TekSavvy Journey!

TSI-Ashleigh
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TSI Ashleigh - E-Services.
Authorized TekSavvy Employee

Review by nightowl See Profile

  • Location: undisclosed location
  • Cost: $62 per month
  • Install: about 60 days
Good "good so far!!! don't have to worry about data capps!!!"
Bad "if you have cable you will be on rogers 2nd tier system"
Overall "get it!!!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I was with Rogers since 2004 which was ultra reliable after they replaced my modem with a Motorola 3 months in. In 2008 after they introduced there data caps is when there QOS went into the toilet. I am a IT professional and download allot of Linux/MS OS's as well as depend on VPN's. This all started to get throttled big time. My rates also went up steadily. At the end I was paying 72$ for 32 down/1 up and 80 gig cap (funny how speeds and price would go up but my cap would stay the same. This was ridiculous and I didn't want to renegotiate every 6 months with Rogers to keep the price down.

In September 2012, gave my 30 day notice to Rogers to cancel my internet. I Bought a cable modem from a buddy at work that switched to teksavvy DSL. Called up TSI and ordered my package. CSR was polite and I was able to understand her (anybody that has dealt with bell knows what i mean)!!!! Connected the modem when i got home from work on my Rogers disconnection date and boom I have teksavvy internet!!! Painless!!! Note: they will charge an extra $60 startup fee and $100 to buy the modem so first month will be expensive!

Just to note that I did have an internet outage from 15:30 till 17:30 however the CEO of the company is on this site and did post a message about it and what to do after the service was restored (awesome!! let’s see the CEO of Rogers do that!). So the corp. guys do care!!

So just to recap....

Rogers:
32meg down / 1 meg up, 80 gig/month down/up limit = $72 after taxes and cable modem rental ($2)

teksavvy:
32 down / 1 up, 300 gig/month down/up limit = $53 after taxes

You do the math

It’s worth it just to not worry about the stupid caps!!

Update - 2013/10/08
It has been a year with TS. I've only had 2 major outages and one was due to a major fiber cut due to construction. I have also updated my connection to the 45/4 plan which was painless since I did it online.

Beware! If you do have a problem physical problem, it will take rogers 24 to 48 hours just to look at the TS trouble ticket, then a couple of days to send there tech's over (rogers is screwing TS due to all the customers they are loosing).

member for 1.4 years, 94 visits, last login: 1 days ago
updated 189 days ago

Comments:

TSI Ashleigh
Premium
join:2013-02-24
Chatham, ON
kudos:7

Review

Hello Nightowl,

Thank you for the review! I am happy you have been enjoying our services for a little over a year now. I am very happy to see everything went smoothly with the transfer during your installation date. This is fantastic to see!

I’m also very ecstatic to see you have had consistent service the duration of the time you have been with us (other than the Fibre line cut) and I do hope you were you were not too inconvenienced when the Fibre cut occurred. We certainly worked diligently to have that repaired ASAP for all our affected customers.
If you have any questions or concerns we can always be reached in the Direct Forum and are always happy to help!

Thank you again for this wonderful review and please keep us posted on your TekSavvy Journey.

Thank you
TSI-Ashleigh
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TSI Ashleigh - E-Services.
Authorized TekSavvy Employee