dslreports logo
site
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



TekSavvy Cable page on DSLReports
Six Month Rating

Reviews:
bullet 534 reviews (387 good) (80 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by ryuhosuke See Profile

  • Location: Markham,ON
  • Cost: $63 per month
  • Install: about 5 days
Good "Great bang for your buck for cable and that is Unlimited"
Bad "a few glitches here and there mainly not there fault"
Overall "excellent service"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Switched after the UBB thing happened with PRIMUS!!!! and 1 month earlier so i decided to cancel and switched over. Great speed even though i was left in the dark for 5 days and had to tether through my iphone.

ordered the cable extreme pro with 15 mbp/1 mbp.


member for 3.8 years, 149 visits, last login: 235 days ago
updated 235 days ago

Comments:

TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

Review

Thanks for the review. We certainly appreciate it.

Sorry to hear you were left in the dark but glad to hear it was only a one time thing only.

Cheers,

Andre






Review by krakdotz See Profile

  • Location: Chatham,ON
  • Cost: $40 per month
  • Install: about 7 days
Good "Never had a problem, very cost effective."
Bad "If there's a mistake with a change in your order during a busy season, be prepared for long downtime."
Overall "As far as Cogeco area goes for TPIA's TekSavvy is amazingly reliable and excellently priced."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Don't feel like writing a lot, DSLr keeps asking me to review something.

I moved from one apartment to another in 2013 during a Massive delay in TPIA communications with Cogeco. TekSavvy somehow sent the request to Cogeco as a transfer of service at the new address (meaning there would have had to be an active Cable service at the new address) rather than a new connection. Took 3 weeks for that to be rejected, and then 3 weeks for the install after it was corrected. That's the reason for the low install co-ord, otherwise love TekSavvy, was worth the small bit of tethering my smartphone for 6 weeks while waiting.

member for 1.1 years, 37 visits, last login: 162 days ago
lodged 238 days ago

Comments:

TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

Your Review

Hi krakdotz,

Thank you for posting the review. We definitely did have some issues with some of our vendors in 2013 which caused some severe delays however fortunately, those delay issues no longer exist to the extreme they did back then.

Don't be shy to let us know if there is anything else we can help you with.

Thanks,

Andre
--
TSI Andre
Director of Online & Operations Intelligence

TekSavvy Website | Follow Me on Twitter (@AndreCleroux)
krakdotz

join:2013-10-01
Canada
kudos:1
Reviews:
·TekSavvy Cable

Re: Your Review

Hey Andre,

Sorry for any spelling mistakes, on a smartphone right now.

Thanks for the reply! Not looking for anything out of it, like I said in the review, just hoping dslr stops spamming me to review something. Sorry again about the low install score, I know it was extenuating circumstances for both the delay and the accident while processing, but if it was any higher it wouldn't be accurate to my most recent experience. Original install when I first became a customer was smooth by the way, a bit longer than what I expected because I didn't know what a tpia was, but the date the sales agent told me was the date the cogeco guy showed up. Unfortunate about that move, but I promise if I move again I'll update to reflect the most recent experience.

Review by c_gadfly See Profile

  • Location: Etobicoke,ON
  • Cost: $45 per month (month by month)
  • Install: about 7 days
Good "saved from the Bell"
Overall "best experience ever - you will not regret it (until Rogers makes you regret it)"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

-edit- originally from February 2011

Signed up for 10/0.5 and speedtests so far show 15/0.5. Bought DOCSIS 3.0 modem SB6120 for $99.

Saves me from Bell DSL with its 2.5M speed. Even though I had a unlimited grandfathered plan with Bell.

Modem came in 2 days. Had to wait for Rogers tech to come give his blessing. Before the tech visit, the modem showed bonding to downstream channels but no IP address. As soon as he "finished" his work presumably by letting Rogers know that the job is finished, the modem got an IP address. All he did was add a splitter near the cable modem and checked the signal strength. I wish TekSavvy would clarify that part about when exactly is the modem activated and by whom (in my case it was after the Rogers Tech visit was officially over).

-edit- August 2013 - prime time congestion, fiber cuts, botched ATPIA migration has made me change my review slightly towards the downside.

member for 6.4 years, 1118 visits, last login: 5 days ago
updated 240 days ago

Comments:

TSI Ashleigh
Premium
join:2013-02-24
Chatham, ON
kudos:8

Review

Hello C-Gadfly,

Thank you for this review. I’m happy you have been enjoying the service and that the installation had gone smoothly for you. This is great to read. When placing an order we do inform the customers that the service can take up to midnight to be activated this gives our vendor enough time to complete the work order and ensure everything is connected for our customers.

Are you currently having a service issue? I see in your update you have mentioned that congestion, fibre cuts and the migration have made you change your TekSavvy rating.
If there is anything we can look into for you please feel free to message us directly in the Direct Forum »TekSavvy Direct. We are always happy to help.

Thank you again for this review.

TSI-Ashleigh
--
TSI Ashleigh - E-Services.
Authorized TekSavvy Employee

Review by jibby See Profile

  • Location: undisclosed location
  • Cost: $57 per month (month by month)
  • Install: about 11 days
Good "Good value if/when it works"
Bad "installation went a bit rocky, had long term congestion"
Overall "good value and customer service"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My review got quite long so i figured I'd replace it with a cliffs notes version:

Install was rocky, and i had congestion issues that lasted for 9+ months. Teksavvy did their best to keep submitting tickets which Rogers would constantly close with 'modem online' which was very frustrating.

Teksavvy made a great effort to keep me happy, even went as far as sending me a new Teksavvy hat after i threw mine away in frustration during the troubles. Customer service was excellent, although i felt like their hands were tied as there seemed to be no escalation process with Rogers so it was and endless loop of open/close tickets. The only thing that kept me with Teksavvy is their earnest desire to try to help - even when they were at the mercy of the incumbents.

Eventually Rogers upgraded the CMTS on my node (although they never admitted to any problems beforehand) and for the last year or so, my connection has been rock solid and I've been very happy...

Until the last few weeks, when packet loss (up to 50% loss) started and now I'm dreading the rather lengthy process of opening a ticket and hoping Rogers actually tries to fix the problem rather than just close my ticket because my modem is still online.

Although I've always been happy with Teksavvy and their customer service, in my opinion Rogers provides them with sub-par tools to troubleshoot, and to open a ticket one must go through an insane amount of tedious, mostly pointless form-filling which will most likely be ignored when (IF?) Rogers actually looks at the ticket.

I'm hoping that it doesn't take weeks or even months of tickets before this issue is resolved, like it did the last time. I'm not going to wait months again for a fix - if it isn't resolved quickly, I'll unfortunately have to switch back to an incumbent who can address issues in a more timely manner.

Fingers crossed - will update my review if/when there is a resolution.

member for 6.6 years, 2414 visits, last login: a few minutes ago
updated 243 days ago

Comments:

TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Thanks for the Update

Glad to see thing got sorted out & you are still going strong.

TSI ShawnS
Premium
join:2012-11-22
Chatham, ON
kudos:5

Re: review

Hello jibby,

Thank you for your review,

We are working with our vendor to have this issue resolved. We have originally opened a Slow speeds ticket. Our vendor responded stating that there is a Signal issue and to resubmit a ticket. We have done so. We are now awaiting a response to the latest ticket that was submitted earlier today.

As soon as we have an update we will let you know via our ticket status updates.

Thank you,
Shawn S
--
TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

Review by BrianON See Profile

  • Location: Ottawa,ON
  • Cost: $31 per month (month by month)
  • Install: about 10 days
Good "Straight forward with fees and prices. Excellent value due to generous cap (300gb)."
Bad "They weren't available in my area until a few months ago."
Overall "They have plans that match my usage better than Bell or Rogers."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Used Bell for a few years followed by Rogers for several more. Both have now transitioned to having lower speed packages with tiny usage limits and large overage fees. The only option for more usage is moving to a higher tier package costing considerably more per month and even then caps can still be pretty meagre. While there are some non-advertised packages and discounts available it can be tiring trying to get them year after year.

I transferred from Rogers to Teksavvy using my existing modem (SB5100) that I had purchased from Rogers several years ago. About a day without access during the transfer. Since then I have had no disruptions.

The $28/month for 3mbs down and 256kbps up might seem slow compared to other packages but since it's just me it's not a problem. Netflix HD streams fine and web surfing is very fast thanks to Rogers' SpeedBoost. The 300gb cap is much more generous than what Rogers or Bell provides for the lower tier packages and overage fees are a lot less ($0.50/GB compared to $2.50 - $5.00 per GB).

Update: Price increased to $31/month which is a fairly large increase % wise but it seems to be a one time thing with tariff changes and not every year.

Update: Fall 2012 - some service disruptions so connection reliability has dropped a bit.

Update: March 2013 - After reading about some new proposed cable rates for aggregated I phoned in to upgrade from 3mbps to 6mbps. Same monthly price but a one time $5 fee for the change. Five minutes on the phone and a couple days latter the change went through.

Update: March 2014 - No connection problems for a long time so updated reliability score from 4 to 5.

member for 3.1 years, 866 visits, last login: 1 days ago
updated 248 days ago

Comments:

TSILiz
Premium
join:2012-08-20
kudos:6

response to review

Hi There,

Glad to see you are happy with the connection for the most part. Concerning the disconnections, if that issue persists please either PM myself, or message us in the direct forum and we'd be glad to troubleshoot and resolve the issue.

Have a great day!
Liz

TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

Update

Thanks for posting an update. I am glad the change went through quickly for you

TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
Thanks for the update!!!

Review by graniterock See Profile

  • Location: London,ON
  • Cost: $58 per month
  • Install: about 7 days
Good "Good speed, caps, support, unlimited / cap-free overnight hours."
Bad "Depend on rogers for last mile. "
Overall "TSI is great."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·WIND Mobile
Feb 24, 2014
----------------
Still very happy. Service is rock solid last couple of months. The congestion issues I was concerned about last review have been resolved. I vaguely remember having a few outages in the fall but those issues seem to be behind us now. Very interested to see how the proposed peak time voluntary throttle in exchange unlimited service works out.

Aug 2, 2013
-----------------
Just switched to the 35/3 package with cap free over nights. Summer combined with more speed options seems to have caused noticeable node congestion during peak and mid peak times. (as low as 15 mbps on a 35 mbps connection). Nothing that cripples my connection but signs that Rogers needs to start a local infrastructure improvement strategy. Hopefully Teksavvy will push them that way as well. No outages (except the one required to upgrade my speed). Still happy and loyal to Teksavvy.

Jan 18, 2013
-------------------
I am very happy since I switched from TSI DSL 6 to TSI Cable 28/1 with a Docsis 3 Thomsm DCM 476. Direct support on the forums was great for presales info and the process went exactly as described. I had considered the 18 package but for 5 bucks more I couldn't say no. Install tech was efficient, friendly and on time. There were a few outages when I first signed up but that was related to upgrades Rogers was making in the area. It's been rock solid since September. I wouldn't be with any other company.

member for 11.6 years, 1672 visits, last login: a few minutes ago
updated 268 days ago

Comments:

TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10

Thanks!

Hi graniterock,

Thanks for the review! Glad you found our staff helpful and that everything went well. Happy to hear that the kinks from the beginning have been resolved since September. If there's ever anything you need us for you know where you can find us .

Cheers,

TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.

TSI JonD
Premium
join:2013-07-29
Chatham, ON

Review

Hey graniterock,

Thanks for the update!

I'm glad to see that you're still happy with the service! In regards to the congestion issues, it's something that both ourselves and our vendor are aware of. They have confirmed that they are working on resolving these issues along with completing the ATPIA upgrades. Unfortunately since this is more of routine maintenance than the APTPIA upgrades, we have no ETA as to when this will be completed. This is also partially dependent on the DOCSIS 2 modems many customers are using. Although they are still capable of using these modems any new sign ups, upgrades to a higher tier speed or a move to a new location will require a DOCSIS 3 modem which puts less strain on the infrastructure it's self. Unfortunately this is not a instant remedy that will cause the congestion to go away, but it will in time have quite an impact on the congestion issues you see today.

If you ever have any questions or concerns, please feel free to post in the DM!

Regards,
Jon

TSI ShawnS
Premium
join:2012-11-22
Chatham, ON
kudos:5

Re: Feb 24 update

We are happy to hear that you are enjoying our service! The peak time throttling is not yet in place. We currently have no ETA on when this will be implemented.

Thank you for your update!
Regards,
Shawn S
--
TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

Review by Frossty See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "Awesome service, fast speeds, high cap, great company"
Bad "None fo far"
Overall "Get it for good caps, and great customer service"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·VMedia
Just got hooked up with Teksavvy cable few weeks ago, and coming from Teksavvy DSL the switch was worth it. Way faster speeds (good thing my neighborhood isn't congested...yet haha).

The install went good technician came at the desired time and installed the cable (he cut out the cable tv i had but only lost it for a day so not so bad). Install went fine and was up and running in now time.

Ping times were good as was speeds.

Nothing but good to say keep up the good work Teksavvy!

Update 02/14/14: I sadly had to leave Teksavvy after a long time with them, as I needed a higher cap and what they were offering was priced way to high. I made the move to VMedia and everything is good so far over there. I had no problems with Teksavvy at all and would recommend them if someone ever asked me and they stayed within the cap.

Would gladly come back if prices drop, which as we know with Rogers would never happen.

member for 11.3 years, 2336 visits, last login: 12 days ago
updated 268 days ago

Comments:

TSI Ashleigh
Premium
join:2013-02-24
Chatham, ON
kudos:8

Review

Hello Frossty,

Thank you for this review. I am sad to hear that you needed to disconnect your TekSavvy services however I am very happy that you were fully satisfied with the service while you had it. It is unfortunate that the bandwidth caps were not high enough for you and this caused you to need to change service providers. Certainly keep checking back with us on our website for new packages and deals we are always expanded and adding new packages as they become available to us.
If you have any other questions please let us know.

Thank you again for this wonderful review and we hope to hear from you soon.

Thank you
Tsi-ashleigh
--
TSI Ashleigh - Social Media Team
Authorized TekSavvy Employee

Review by nickstoy See Profile

  • Location: Saint-Lazare,QC
  • Cost: $38 per month
  • Install: about 5 days
Good "So far I love it. Constant 10 MBPS speeds, never down, no packet loss. Great price, great service."
Bad "installation was not on the right day, but thats not in their control...they use videotron's techs"
Overall "Glad to be out of bHell!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

So far I love it. Constant 10 MBPS speeds, never down, no packet loss. Great price, great service.

Installation was not on the right day, but thats not in their control...they use videotron's techs
Because of videotron's mess, I had to take a day off to make this work. When Teksavvy inquired about how my installation went and I told em' that, they credited me a week of service. I didn't even have to ask!

Glad to be out of bHell!

member for 13.8 years, 961 visits, last login: 86 days ago
lodged 269 days ago

Comments:

TSI ShawnS
Premium
join:2012-11-22
Chatham, ON
kudos:5

RE:Review

Thank you for your review. We appreciate you taking the time to leave the feedback. We're glad you're happy with us!

Shawn S

Review by jmarlatt2 See Profile

  • Location: Chatham,ON
  • Cost: $82 per month
  • Install: about 1 days
Good "Cheap, way better limits. Quick support."
Bad "not liked by the big 3?"
Overall "get it if you're sick of pathetic caps"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Signed up for teksavvy cable internet when it became available in Chatham. Ran the 14mb connection flawlessly until they switched to ATAPI, now on the 20mb profile. Looking to upgrade to the 60Mb profile once Cogeco can get their systems working correctly.

Picked up a DCM476 modem and it was activated before I got home and hooked it up. Cogeco had me on the wrong profile but a quick message to teksavvy and it was fixed.

Upgraded to 30mbps package a couple months ago and now Chatham has some severe congestion issues during peak hours. Hopefully it's fixed soon.

member for 8.1 years, 1039 visits, last login: a few hours ago
updated 272 days ago

Comments:

TSI Jonathan
Premium
join:2011-08-24
canada
kudos:10

Review

Hi jmarlatt2,

Thank you for the great review . Glad you joined the family and if you ever have any questions feel free to ask any of us on here.

Cheers,

TSI Jonathan
--
E-Services Team Leader
Authorized TSI employee - Teksavvy Solutions Inc.

TSI Ashleigh
Premium
join:2013-02-24
Chatham, ON
kudos:8
Hello Jmarlatt2,

Thank you for the updated review. We certainly do apologize for any congestion that you are noticing on the lines in Chatham. We are currently working with our vendor to have the congestion fixed in the Chatham area. We don’t have an ETA yet however are working on a speedy resolution for everyone.

If you have any other questions please feel free to send us a message through our Direct Forum »TekSavvy Direct. We are happy to help you.

Thank you
Tsi-ashleigh
--
TSI Ashleigh - Social Media Team
Authorized TekSavvy Employee

Review by Boss429 See Profile

  • Location: Kanata,ON
  • Cost: $45 per month
  • Install: about 10 days
Good "Been with Teksavvy for a year now and service has been rock-solid. Great value for the money."
Bad "They ride on top of Rogers so service issues can lead to finger-pointing."
Overall "I work in the tech sector and all the propellar-heads I know swear by these guys."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Cable 25 at $41.95/m plus tax - 300 GB usage, uploads don't count. Order process was easy and set up in a week. Roger's guy came by and terminated drop. I bolted on Teksavvy modem, which arrived via courier ahead of time, and away it went. No problems. I originally bought Cable 18 (no longer offered) but was consistently getting 25+ Mbps. I was on Bell DSL before and Teksavvy is cheaper and faster - what's not to like? Highly recommended.

member for 1.2 years, 1 visits, last login: 278 days ago
lodged 278 days ago

Comments:

TSI Keith
Premium
join:2012-07-09
kudos:5

Your Review

Hello Boss,

Thanks for taking the time to leave this review, we appreciate your feedback. I'm glad to hear your experience thus far has been a positive one.

Don't forget, should any questions or concerns pop up, you can always reach us in the »TekSavvy Direct forum or by clicking here and selecting DSLr from the "SUBMIT A REQUEST" drop down.

Thank you,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

AkFubar
Admittedly, A Teksavvy Fan

join:2005-02-28
Toronto CAN.
Reviews:
·TekSavvy DSL

Re: Your Review

Yup the propellar-heads go back to the very roots of Teksavvy. When they first started out pretty much all of the customer base were propellar-heads only. I've been with them for several years and their services have only been top notch, and reliable for me.
--
BHell... A Public Futility. When life throws you lemons, make lemonade.