how-to block ads
|
next review in page
 Review by c2roth 
member for 7 years, 980 visits, last login: 2 days ago
updated 141 days ago
 Kitchener,ON
 $45 per month about 10 days "$/Mbps, Great Usage limits, D3 Modem, and a private Canadian company" "Congestion is common and speed during peak hours will never be the advertised rate" "Good ISP working within a completely flawed Canadian regulatory environment"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Pre-Ordering: As a previous TekSavvy DSL customer I have been reading the TS forum here for well over a year so I had a really clear idea of the good and the bad when it comes to TS. I knew that with my move to Toronto that it would be a good time to upgrade myself from DSL to Cable. I am not a crazy downloader but appreciate the high caps so the 300GB plans work perfectly for me.
Ordering: I ordered over the phone and only waited 2 minutes to speak to an agent. They got all if my information recorded correctly and helped me to cancel my DSL. I ordered the TekSavvy Express Cable package with 10Mb download, 512Kb upload, and 300GB usage cap. After I called I forgot to asked one question and had to call back a second time. I wanted my new cable modem (SB6120) sent to my current address and not the new one. This request was handled well and I received the modem 4 business days later.
Installation: I set my activation date for Monday May 2nd as we moved in on the 1st. I received an automated call on the 1st which was awesome because it shows how they are already prepared for my install date. I had the option of rescheduling should I need to which I didn't. I originally choose a setup window of 8AM-11AM and the tech showed up at my place at 8:15AM which was awesome because I could show him around before leaving for work. He cleaned up the outside of the house because there were a million coaxial cables. He did not need to run a new line. I asked him to mark the line as a TPIA line and he said he would, though I was not able to confirm this was actually done as I had to leave.
Post Installation: Later in the day the lights activated correctly on the modem. The receive light lit up blue indicating downstream bonding which is awesome for my 10Mb profile. The service has been working well since activation, however, I have noticed what I believe is some congestion during peak hours, BUT, I want to test with a wired PC instead of over wireless before I make any solid judgement on that aspect of the service. With Speedboost I am seeing over 20Mbps.
I will update again once the first month is over.
UPDATE: I just moved to Kitchener and the install went very well. I was annoyed that Rogers had not upgraded the channel bonding in my area but low and behold on Thursday the connection dropped for a few minutes and we went from 4x1 to 8x2. I am looking forward to the smooth ride and with recent upgrades to the POI speeds are looking excellent.
UPDATE (Nov-25-2012): Speeds during peak periods are getting worse but the real issue is that my local node is overloaded and a D3 modem does not appear to be enough to overcome this. Pings are in excess of 300ms on average and experiencing anywhere from 0-10% packet loss. Line monitor shows this issue as does smoke ping tests. Latency sensitive activities like online gaming and VOIP are not possible at the moment. Technical support is unable to provide a resolution due to crippled Rogers TPIA support.
UPDATE (Jan-2-2013): Issues related to crazy high pings and packet loss have been resolved. The problem has gone away but can be recreated as it was determined the issue is related to software. A Windows service related to cloud backups was hogging upload bandwidth to the point that nothing else was working correctly. The software has been tweaked accordingly and the issue is no longer. Anticipation for the CRTC decision regarding speed matching on Aggregated POIs is going to be a major push/pull factor as higher upload is becoming an absolute requirement. Cable is unable to meet this expectation and VDSL remotes (multiple within 400m of my home) are making VDSL an attractive option.
Comments:
 | next review in page (previous review)
 Review by HiVolt
member for 12.4 years, 6690 visits, last login: a few minutes ago
updated 141 days ago
- Toronto, ON
- $48 per month
- about 11 days
- "No throttling, no overhead like DSL."
- "Slow when the POI capacity runs out. Takes months to get fixed."
- "Alternative to DSL, especially for those whose lines suck, and for those who want to say FU to Bell"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
UPDATE JAN 2, 2013
-------------------------------
Time to say farewell to TSI Cable. The service has been working fine, no congestion or reliability issues in a long time. It's time to trim costs, as I also have TSI 25/10 VDSL. I don't like the future outlook for TSI cable, as costs will rise when they have to switch to aggregated POI, as well as the capacity costs that are going to hold them back from offering a good price. Not to mention Rogers playing dirty pool with regard to speedmatching all the time. It's been 2.5 years, and despite some serious bumps along the road with regard to speeds, I enjoyed the TSI Cable experience.
UPDATE OCT 10, 2012
----------------------------------
It's been fairly smooth sailing since the horrors of POI congestion went away... I was switched to the new Comstock POI in Scarborough a few weeks ago. After an initial shaky week of cable going up and down (Cable TV was also wonky during then) it's been ok since... So far no capacity issues on Comstock POI.
UPDATE JUL 11, 2012
---------------------------------
Well, I figured I'd update the review... the upgraded capacity has held up so far, and should for a while. Rogers will be adding a new POI in Scarborough area, so it'll offload some users from McNicoll.
UPDATE MAY 30, 2012
----------------------------------
It only took 6 months, but the POI upgrades have finally been done. It was delayed from late November to May. Unreal. McNicoll now has 5gbps with 6th coming soon. The speeds are finally back to normal. I will reserve changing my ratings for now, we'll see how long it lasts.
UPDATE JAN 25, 2011
---------------------------------
No upgrades yet on McNicoll, bad evening speeds. No updates provided by TSI as to when Rogers will get off their mighty horse and perform the required work.
At least they've put a stop sell (a little too late), so no more users can sign up and make things even worse... But no doubt even if Rogers does the upgrades someday, it will be the same ol story in a few months after that.
TSI Cable is a bit of a joke now, with poor service, poor speeds and zero control by TSI of the product they sell.
Not to mention prices are going up in February.
UPDATE DEC 15, 2011
----------------------------------
Well, it's been pretty good on McNicoll POI for the past few months since the 24meg upgrade, but POI congestion has started again, and it's getting worse... getting sub 10mbps speeds on weekdays in the 9-11pm hours and worse on weekends. Rogers has dropped the ball so many times on the POI upgrades in all areas that it's an absolute joke. TekSavvy doesn't even have an ETA, except that it will happen "sometime in the new year".
UPDATE SEPT, 22, 2011
------------------------------------
The McNicoll POI (Scarborough) has been upgraded to 3gbps backhaul. Had some mild congestion in the past week or when everyone got the 24mbps upgrade, but it is now gone.
UPDATE AUG 31, 2011
-------------------------------
Just got the 24mbps upgrade! Apparently I was a tester that received it early.
UPDATE AUG 28, 2011
-------------------------------
I haven't had any issues for many months now, aside for a short period of maybe a week when Rogers had something misconfigured with their CMTS and it appeared like congestion. However TSI placed a Stop Sell on McNicoll POI in mid August, to avoid congestion until the POI is upgraded to 3rd gig-e link, Rogers had scheduled the upgrade for early September. A 15-to-24mbit upgrade is also expected for TSI Extreme by the end of September.
UPDATE APR 23, 2011
-------------------------------
Rogers finally upgraded the McNicoll link to 2gig yesterday. Speeds shot thru the roof, browsing is lightning fast and no packetloss. Now that they figured out how to hook up multiple links to a POI, lets see how long it takes them to hook up the 3rd gig link that has already been ordered for McNicoll.
UPDATE APR 17, 2011
-------------------------------
Still congested, still no end in sight. TSI keeps blaming Rogers for not being able to hook up a 2nd Gig-E link to McNicoll POI (and others in Toronto). Weekends are the worst, with sub 2mbps speds and mega packetloss in the evening hours, making streaming video impossible without constant rebuffering.
UPDATE MAR 28, 2011
---------------------------------
Backhaul congestion issues still plague TSI Cable. While the situation is not as grim as it was back in Dec'10, Evening speeds are around 6-7Mbit, sometimes worse than that on the weekends. They say they ordered the upgrades from Rogers 2-3 months ago. I don't know what to believe anymore. It seems like its a repeat every few months of the same story.
UPDATE JAN 13, 2011
---------------------------------
Congestion on McNicoll POI in Scarborogh has been relieved yesterday. Had no problem saturating 15mbit at any time during the evening. However, I'll wait with updating the ratings for a few months, to see how long it lasts this time.
UPDATE DEC 22, 2010
----------------------------------
Congestion on McNicoll POI has been back since early December. No firm ETA's given for the backhaul upgrade, best I've been told is "sometime in January". Speeds dip below 3mbit on a regular basis in the peak hours and packetloss is bad too.
UPDATE NOV 1, 2010
---------------------------------
I just switched from using the Motorola SB5101N (DOCSIS2) to a Motorola SB6120 (DOCSIS3) modem. Made a significant difference in speeds and stability in the evenings. I think after the 15/1 upgrades, the Rogers DOCSIS2 network has become a bit congested, some areas more than others. Mine wasn't too bad, but with the DOCSIS3 modem which supports downstream channel bonding, the change is evident.
So to anyone considering the 15/1 service. Get the SB6120 DOCSIS3 modem!
UPDATE OCT 22, 2010
----------------------------------
It's been working well for over a month now, and finally today I received the 15/1 upgrade at no charge!
UPDATE SEP 21, 2010
----------------------------------
They fixed the congestion/packetloss about a week ago, by upgrading the POI backhaul connections to higher capacity. We'll see how long it lasts this time, before I change my ratings again.
UPDATE SEP 6, 2010
--------------------------------
Looks like I spoke to soon, the congestion & packetloss are back... *sigh*...
UPDATE SEP 3, 2010
--------------------------------
The congestion issue was fixed a week ago (Aug27), and so far it's been good.
UPDATE AUG 16, 2010
-----------------------------------
Hasn't been a great cable experience over the past couple weeks, as TekSavvy's backhaul connection from the McNicoll POI (Scarborough area) has been maxed out, leading to horrible evenign speeds, often times below 1mbit. An upgraded 10mbit backhaul link has supposedly been ordered, but 2 weeks into this ordeal and its only getting worse by the day. I'm glad I kept my DSL, at least I have a usable connection in the evenings. I hope they fix this soon. 
UPDATE JUL 19, 2010
---------------------------------
Well, during the first few days after getting Cable installed, i noticed that there was consistant 1-3% packetloss at any time day or night on the McNicoll POI that I'm on... I notified TekSavvy via the Direct Forum and they confirmed the packetloss by pinging my IP with no traffic. Rogers was notified and they confirmed it as well, but it took a couple weeks to fix. It was fixed on Jul.16 and now the connection is perfect, no packet loss at all.
So, a bit of growing pains, but it seems it's good now.
INSTALLED DATE JUNE 29, 2010
--------------------------------------------------
So after waiting 11 days for the activation, the cable guy came earlier today and activated the SB5101N modem in 5 minutes.
No SpeedBoost in my area of Scarborough though (Kingston Rd. & Guildwood). I will update this review as I use the service
Comments:
 maribu
join:2010-10-28
Niagara On The Lake, ON | plan to switch to Teksavvy I was with 3web for years. DSL speed dropped to crawl. Now I am with Cogeco. Have 1 year discount package deal for TV/Intern/phone. I asked to move from light to light-plus Internet package with 30g cap. Although I have a deal with Cogeco for a year at a lover rate, Cogeco started to charge $36/month for upgrade instead of $31 since it is only 3 months since the switch. Teksavvy offers a cable Internet with 200g cap for the same money! I m moving again. Cogeco have no desire to retain their customers. I am glad we have competition!!!!
Now Cogeco charges $75 disconnect charge! The big three (Bell, Rogers, Shaw) will get you anywhere they can to grab more money from you. | |
| | | Same story all over Toronto Pretty much my experience exactly, but on a whole other POI (Dupont).
At least we're gettin dragged through the shit together HiVolt... | |
| | | | Re: Same story all over Toronto lol, shub, that avatar is hilarious. | |
|
| | Rogers makes Canada look bad Rogers should be doing 10gbps upgrades at a time. This is the year 2012 not 1990. | |
| | | Review Thank you for the feedback, we appreciate your comments and opinions regarding our service.
We are sorry to hear you are cancelling you cable internet service due to what may happen in the future. We thank you for being a loyal customer and remaining with VDSL service.
Thank you,
Tsi TB | |
|
| |
| next review in page (previous review)
 Review by Rickkins
member for 9.1 years, 1500 visits, last login: 3 days ago
lodged 143 days ago
- Pierrefonds,QC
- $80 per month
- about 14 days
- "Rock solid, high speed, no caps"
- "None."
- "Great isp for no worry service."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Yes, of course, no connection goes without any issues ever till the end of time, and Tek is no different. My up time has been damn near 99%, so it's hard to complain. First issue I had took a while, but I'll take a little hit on that one. Instead of simply calling in, or at least posting in the direct forum, I posted in the general forum... then wondered why it was taking so long. Once I called in though, things moved much faster. Next day, Videotron was out here with a lineman and a supervisor. Problem solved. The next, and only other time I called in at 7:30 am Christmas eve morning. Ten minutes on hold, but once I got thru, again, problem solved quickly.
Overall, the service is rock solid. The 99% uptime I enjoy is testament to that. The 30meg cable connection I have is always very fast, and the unlimited bandwidth I enjoy means I never need to worry. I surely don't need unlimited bandwidth, but the peace of mind is worth the few extra buck a months.
Comments:
 TSI AlanPremium
join:2012-11-22
Chatham, ON | Review of TekSavvy Cable Thank you for your support. We appreciate having you as part of the TekSavvy family.
If there is anything we can help you with, please feel free to contact us in our Direct forum.
Best wishes for the New Year.
--
TSI Alan (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee
Follow us on Twitter: @TekSavvyCSR; @TekSavvyNetwork | |
|
| |
| next review in page (previous review)
Review by SpawnX
member for 10.3 years, 110 visits, last login: 31 days ago
lodged 146 days ago
- canada
- $45 per month
- "300 GB bandwidth cap & price"
- "Switching from Rogers to Teksavvy took a bit longer"
- "Once, your up and running, your good to go."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I was currently on Rogers Extreme package (10/1), paying close to $60. Bandwidth cap was 95 GB, which was pretty low. Teksavvy Express at the time was $36.95 at 10/0.5. Now the speed has been bumped to 18/0.5.
Switching to Teksavvy wasn't an easy process, Rogers instead of cancelling my service, put my account on hold. Installation was delayed by 2 weeks.
I was able to keep my Motorolla SB5101 modem.
Internet connection for the most part has been good, from time to time, the connection will fail, or speed will go drastically down. It happened 1 week ago, lasted 3 days.
Comments:
| | Your Review Hello,
I would just like to thank you for taking the time to share your thoughts and experience. I'm sorry to hear of the difficulty you have had getting started but am glad to hear all is well now.
If you encounter any further issues, please don't hesitate to let us know.
Thank you,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( » TekSavvy FAQ »Official support in the forum ) | |
| | | 80GB Cap with ROGERS? to all the tech savvy interwebbers  "with so much great multimedia content and communication tools out there -80GB with ROGERS, really?"
I do hope TekSavvy does address this customer service issue. I do feel they should have a 30 day guarantee of some sort after installation and perhaps some detailed/highlighted disclosures when purchasing services and products.
I am not a TS customer as of yet, but will not let this review affect my decision as I am more concerned with getting the maximum service for the amount of money I pay. Does anyone have experience with their online Customer Service (emails/e-forms)? | |
|
| |
| next review in page (previous review)
Review by londoner1
member for 6 years, 84 visits, last login: 32 days ago
updated 157 days ago
- London,ON
- $43 per month
- "Price"
- "Calling them on a phone"
- "You willn't find a better service at this price"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Service started off good, consistent speeds, timely waits for tech support, all the things that TS had been complimented for in the online forums. Things have degraded rapidly. Speeds slow to a crawl every evening making something as simple as watching a Youtube clip pointless. Support has had little to offer as to what the problem is even when they have acknowledged a problem. At first they tried to say it was an isolated situation when in fact so many have posted in forums here and in the Direct Forum that the problem is widespread. Anyone considering this ISP at the current time should carefully consider that TekSavvy has grown too fast to meet the expectations of it's existing customer base.
I've used Teksavvy now for awhile, after the initial concerns I'll say that things are working well....getting tech support on the phone can be a nightmare but I've used the direct forum here and it's super fast and very HELPFULL
Comments:
 JonFPremium
join:2012-11-22
Chatham, ON | "You willn't find a better service at this price" Hello,
I am glad that your service has improved, and that you are receiving the speeds you require. I do apologize for the long wait times, but hopefully soon this will be resolved with the hire of new techs!
IF you find that your connection is giving you issues again, please let us know by calling in, or you can reach out on the direct forums (as you know)
Thanks for the review, and have a great day!
--
TSI Jon F (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork
| |
|
| |
| next review in page (previous review)
Review by recneps
member for 6.9 years, 1833 visits, last login: a few hours ago
updated 160 days ago
- Whitby,ON
- $54 per month
- about 7 days
- "Speed and bandwidth for $, no money for Bell."
- "Slight price increase, thanks to our beloved CRTC"
- "I'd take them over robbers any day."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I've been with Teksavvy DSL for 5 years without issue, cable has been the same so far.
$54 all-in gets me a more than adequate 24+ mbps and 300GB data per month.
Peak slowdowns aren't really an issue for my neighbourhood, nor do I experience it from TSI's end to much extent. I'd estimate I get at least 20mbps, even at the worst times. The majority of time I'm receiving the full rated speed.
Have not noticed any downtime in 3 months, which is also good news.
One year update: a couple minor outages, most I didn't even notice.
It's been up every time I needed it (e.g. working from home over vpn) and has been consistently fast.
My good rating still holds.
Especially with a speed increase to 28 for the same money, and potential future speed upgrade (hopefully for same price as well)
Comments:
| next review in page (previous review)
 Review by CyberCam
member for 5 years, 281 visits, last login: a few hours ago
updated 162 days ago
- Whitby,ON
- $70 per month
- about 10 days
- "Cable d/l speed is at full 28mb all the time & is AWESOME! Much better than the dual line MLPPP! Customer service is EXCELLENT!"
- "Cable u/l speed is less than the old dual line MLPPP. Hopefully this will improve soon."
- "There's a reason I've been a TSI customer for 5yrs... bottom line is, they're the BEST in the GTA!"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I've been a Teksavvy DSL customer for about 5 years. Started off with 6mb/800k single line for the first several years. I added another line a couple years ago to get some half decent speeds. Unfortunately, TSI didn't have cable in my area for some time, so the dual line MLPPP was the best I could get without turning to Rogers cable internet. Do I go with Rogers again...yeah right, not in this lifetime!
For the last little while I've been noticing my dual line MLPPP speed had dropped, so I troubleshoot'd my router a bit, not thoroughly because my workload was large and I didn't have the time, so I just lived with it. I did end up calling Teksavvy about the slow speeds in late November and they said they would look into it.
On December 1st I received a call from a TSI csr supervisor named "Chris", who advised me than Bell had disconnect one of my lines back in April and TSI didn't realise it and had they been charging me all this time. It turns out after calculating all of the charges up for the not service, TSI owed me almost $300.
Chris let me know that TSI cable was finally in my area and using my $300 credit, he could set me up on a 28mb/1mb profile with a modem and that I wouldn't have to pay for a couple of months as well! Obviously I agreed... Chris said he would handle everything and follow-up on the situation as it progressed. The good news is I would keep my DSL until everything was to my satisfaction, so there would be no downtime. Throughout the process (the 10 days) Chris called me couple times to relay my accounting/profile changes & conformation.
Well December 10th (d-day - technician installing my cable), I choose to have them come between 8am to 11am. To my surprise, my long time buddy that I've seen doing the Rogers connections in my area, called me at 8:15am and I was all hooked up by 8:25am.
Awesome! The new speed is fantastic 28/1 (20Mbps more than MLPPP), the speed is right on the money! I'm now going to be paying $20+ less per month on my internet, now that I've dropped the dual line MLPPP. Of course later that day I received a call from Chris again, calling to follow-up on the install. All I have to say is that I'm very impressed with his dedication to making sure I was happy. I thought that I was the only one that had customer service like that... which is a long lost trait, most companies these days have abandoned.
Again thanks TSI & Chris for everything, as long as you keep it up the great work, you'll always have a customer for life!
Comments:
| next review in page (previous review)
Review by kabes
member for 3 years, 222 visits, last login: a few hours ago
updated 164 days ago
- Kitchener,ON
- $47 per month
- about 7 days
- "High cap with no overage fees (rollover to Unlimited instead), consistent speeds, good support"
- "reliability"
- "better than the incumbents overall"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
There was a stop sell in my area for a long time to prevent excess congestion until they upgraded to more capacity. I signed up within minutes of getting the email saying the stop sell was lifted.
I ordered the 28/1 300GB package. The one downside is there is no way to monitor usage yet. Your only option is to use a router to do so. When usage monitoring does come, I hope they keep the same 2 month average/Unlimited rollover thing instead of charging per GB as this is a huge asset to the service.
I already had Rogers cable TV (but no internet) and for some reason a tech had to come out anyway. The tech himself was kind of confused as to why he was here and had to call his supervisor since he literally had to do nothing except put a plastic tag on the line outside. But besides that, the the tech arrived right in the middle of the 3-hour window (which was communicated by email from teksavvy) and then I had service about an hour after he left.
First impressions were good, my first speed test was almost double my rated speeds because of speed boost and after speed boost stopped my speed was a consistent 28Mbps (around 3.5 MB/sec) at all times of the day. However I was getting intermittent disconnections usually around 5-10 times a day that lasted for around a minute. I posted on the direct forum here and since my cable line stats were close to ideal they figured it was a modem issue. There has been some problems with the new DCM476 that teksavvy and rogers are still trying to resolve. 2 days later I had a DCM475 STAC.02.16 on my doorstep and that seems to have solved all the problems with no disconnections in the 2 days since. There was also no downtime in between switching modems. As soon as my 476 went offline the 475 worked immediately.
I much prefer the forum support over phone support. It's more concise and they treat you like you know what you are talking about and won't make you go through meaningless steps like "is your modem plugged into the wall?" that I have experienced elsewhere.
I just hope upload speed gets upgraded eventually. With Bell now offering 10Mbps you would think Rogers would start to offer at least 4-5Mbps at this price level. The fastest DSL in my area is 6Mbps or else i may have considered that from teksavvy.
Comments:
| | Your Review Hello,
Thank you for taking this time to write this great review, we are ecstatic to have you on the TekSavvy team.
As for upgrades, we are always looking to get better, whether it be faster services, larger service areas or customer service if there is a place we can improve we will work for it.
Thank you again,
Martin P | |
|
| |
| next review in page (previous review)
 Review by SimGuy
member for 11.3 years, 111 visits, last login: 15 days ago
updated 178 days ago
- Toronto,ON
- $55 per month
- about 14 days
- "Decent price, 300 GB cap"
- "Teething problems, At mercy of infrastructure provider (Rogers)"
- "Hit and miss - do your research before taking the plunge"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Set up on Cable 28/1 package & TekTalk Unlimited - was provisioned separate customer ID's for both my cable Internet service and VOIP service. Pre-paid the Internet service first month & activation only to be told that the customer ID I paid this against was no longer valid. Then proceeded to get e-mails indicating that if I didn't pay my new service would be disconnected. Through CSR calls and call-backs and a lot of back-end system fiddling, the accounts were combined and straightened out but the issue caused my original install date to be pushed back by 7 days (which is a big deal when relocating). To TekSavvy's credit, I was reimbursed 25% of first month's cost for this mix-up.
D3 modem and TekTalk ATA was shipped to the wrong address. Pure luck that I asked my neighbour if they had seen a package on my doorstep - turns out it was delivered to them containing a $110 DCM476 D3 modem and a $80 SPA2102 ATA. This could very well have been stolen but thankfully there are still honest neighbours in the world. Had to reschedule installation through no fault of my own - 7 day provisioning delay.
Upon installation... suffered from severe node congestion (getting ~4-12 Mbps during peak hours). No channel bonding in area at that time. Played havoc with TekTalk system and made for a very slow and unreliable Internet service and unusable VOIP system. [ And yes, QoS to me is more than just a 3 letter acronym  ]
3 months later of dealing with this issue, speed issue solved by Rogers node split and 8x4 channel bonding enablement. TekSavvy was unable to help in this matter unfortunately which left the customer in a predicament of having to wait for the infrastructure provider (Rogers) to split the node.
From an availability perspective, the service has been up almost 100% of the time, but the lack of consistency from a connection quality perspective has been a very different experience from my previous rock-solid TekSavvy DSL experience.
To TekSavvy's credit, they do engage the customer through DSLReports and through the DSLReports TekSavvy Direct Support Forum in an attempt to resolve issues however sometimes they are powerless to be able to affect the changes necessary to be able to deliver a consistent reliable Internet service.
Comments:
| | Response Hi There,
Thank you for your feedback in the matter. I'm sorry to see the complications you had to go through in order to get the service up and running, and then a consistent issue with your speeds. We are available on here to troubleshoot anytime an issue may arise for you, or if you have any questions/concerns.
Have a great day!
Liz | |
|
| |
| next page (previous review)
Review by Hemish
member for 357 days, 184 visits, last login: 77 days ago
updated 185 days ago
- Riviere-Du-Loup,QC
- $70 per month
- about 30 days
- "Cheaper than Videotron, better monthly bandwith limits"
- "Slightly worse ping than the network it uses (Videotron)"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Package : Cable 30mbps/2mbps
Supplied modem : Thompson DCM475
I called a full 30 days in advance to order because I couldn't do it earlier than that. I had to wait for my Videotron's contract to end. Videotron never confirmed the activation date and I had to contact Teksavvy Tech Support. It took a few days prior to my activation date and finally, on the day of the activation, Videotron answered Teksavvy and confirmed my activation would be on the date I wanted.
My service was activated on the 6th of June 2012. Beside the ping that isn't as good as before, I was able to get the full 30mbps/2mbps speeds I signed up for. Most of the stress that came with the activation was not really Teksavvy's fault but since they were my contact, I put in a neutral score in the review.
Still in my first month and on two occasions the routing broke and many addresses / websites were not connectable. I have too many fingers on one hand to count how many times that happened in the last 7 years with the ISP I just left.
UPDATE - June 27th 2012
Since June 25th evening, speed issues arose in the evening while congestion is not an issue in my small city since Videotron started offering Internet cable in the year 2000. Since Teksavvy is using Videotron I'm not sure what the problem is all of a sudden. I created a thread in the forums and people from different cities in Quebec reported the same issues. I really don't think it's on Videotron's part as no problems were reported by Videotron users and my friends in my city are still getting their full 30mbps when mine dies off.
I'm really not impressed so far and I still don't have a full month of usage done.
UPDATE - June 28th 2012
When there's no routing issues and during off peak hours, everything is good and I don't seem to be sufferering from disconnections. I adjusted my scores to reflect the situation more. The service is stable in the sense that so far my link is not dropping randomly and have a consistent ping (a bit higher than I'd like, though). Therefore, I raised the Services' score but lowered Reliability because of the few hiccups and this new slow down during the evening.
UPDATE - July 23rd 2012
It is now worse than ever. Talking less than 1mbit at night. Multiple people complaining in the thread, no ETA by Teksavvy. Just got my next bill. I'm jumping ship really soon, my patience ran out.
UPDATE - July 26th 2012
Videotron performed the upgrade yesterday and my speed was good yesterday evening. I'll see how it goes in the next weeks and update/adjust my review accordingly. In the future, I hope Teksavvy can order these upgrades in prevention instead of reaction of serious congestion.
UPDATE - September 28th 2012
I can say that the speed was as advertised since the Videotron's upgrade. Even during peak times. The ping is still higher than I'd like but I can live with that since the data limits are more generous. I adjusted the score accordingly. My profile was updated to 3mbps upload speed so that's always nice to see. I will be satisfied as long as everything continue in this direction.
UPDATE - October 5th 2012
We're back with Teksavvy being at over capacity and speeds are dropping steadily in the evening. Not as bad as it was 2 months ago but it is for Montreal and Quebec so it should soon be the same here.
UPDATE - October 21st 2012
The first date passed and the new one is for the 25th. Speed are horrible. I can't even stream 480p youtube videos most of the time.
UPDATE - November 19th 2012
The upgrade finally went on in the last week of October and I've been back to normal since then. A few nights where speed wasn't perfect but could have been because of other factors. Let's just hope this is a not a trend that will plague Quebec cable customers every few months. A 10gb physical link was ordered to speed up the upgrade process which would be software until they reach that 10gb but we didn't see any updates on that installation (or I just didn't see it).
Comments:
yvvvvv
join:2010-05-08
Quebec, QC Reviews:
 ·TekSavvy Cable
 ·TekSavvy DSL
| Me too Hey,
I have their 15/1.5 cable package. I experience slowdowns in download speed around 7-10 pm. My download speed can go as low as 5mbps when tested through Speedtest and the Fibrenoire server in Montreal. I'm in Quebec City.
Where can I find your forum thread? | |
| | Hemish
join:2012-05-31
Riviere-Du-Loup, QC Reviews:
·TekSavvy Cable
| Re: Me too said by yvvvvv:Hey,
I have their 15/1.5 cable package. I experience slowdowns in download speed around 7-10 pm. My download speed can go as low as 5mbps when tested through Speedtest and the Fibrenoire server in Montreal. I'm in Quebec City.
Where can I find your forum thread?
Here you go : »[Cable] Throttling/Speed issues in Quebec? | |
| | | |
| | Speed problem I see you have a Thompson modem, which is Docsis 2.0 and your paying for a speed package that requires a Docsis 3.0 modem however. This could be causing your speed issues. | |
| | Hemish
join:2012-05-31
Riviere-Du-Loup, QC | Re: Speed problem It's not DOCSIS 2.0. It is indeed DOCSIS 3.0 and was sold by Tekksavvy.
The speed problem was fixed when they upgraded the capacity.
You should have read the updates. | |
|
| | 10 gig upgrade Thanks for taking the time to update your review, glad to read you are back around the normal speeds. Yes, I've just confirmed that the 10gb physical link was completed so there should not be any other issues. If you do encounter any further issues, please feel free to get in touch with us.
Cheers,
TSI Jonathan
--
Social Media Relations Team Leader
Authorized TSI employee - Teksavvy Solutions Inc. | |
|
| |
|
|
·
