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Review by slow joe See Profile

  • Location: Bowmanville, ON, Canada
  • Cost Contract price not specified.
Connection fixed
Full download speed even at peak times
Should have had my problem looked into instead of whinning
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Cable 25 installed on time and everything went smoothly.
Speed is better than I expected for my area.
Very satisfied.

member for 16.2 years, 2670 visits, last login: 3.1 years ago
updated 9 years ago


TSI Brandon
Premium Member
join:2012-11-22
Chatham, ON

TSI Brandon

Premium Member

Review

Hello,

Thank you for your review!! We are happy to hear everything went well and your are getting your expected speeds.

If you have any questions or concerns, please feel free to message us on the »/forum ··· avdirect forum.

Thanks,

Taunia

TSI Marc
Premium Member
join:2006-06-23
Chatham, ON

TSI Marc

Premium Member

plenty of capacity

Hi slow joe,

We should look into your situation because on our end we have plenty of extra capacity. It must be something else going on... I'll make sure the team follows up with you.

TSI Jonathan
Premium Member
join:2011-08-24
Chatham, ON

TSI Jonathan

Premium Member

Following up

Hi Slow Joe,

I was able to locate your account. I will pass it on to the team that will be following up with you. You'll be in good hand and hopefully we will have the issue resolved very soon.

Thank you,

Jonathan
slow joe
join:2008-01-17

slow joe

Member

Re: Following up

Thanks.
Everything is good now.






Review by TLS2000 See Profile

  • Location: Mississauga, ON, Canada
  • Cost: $98 per month
  • Install: about 12 days
  • Caps of 400 gigabytes/month
Unlimited! With Zap The Cap enabled!
None found so far
Really great service and value for your money!
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

After a few years on the Rogers Ultimate package (grandfathered 75mbps) I finally got to the point where they were charging me $100 extra almost every month due to the amount of time spent on Netflix from my household. I finally said that I'd had enough and put the cancellation order in with Rogerr and ordered TekSavvy's 28/1 service to replace it.

My modem arrived within 2 days of me confirming my payment to them (via online banking). Due to Rogers policy of requiring 30 days notice when you cancel a service with them, I arranged for TekSavvy to be installed on March 29th, 2013, not realizing it was a holiday. That didn't matter, as I was able to disconnect the Rogers modem and hook up the Teksavvy modem without issue.

I did a quick speedtest and speeds were in line with the profile I'm on with speedboost enabled. Youtube streams without issue and Netflix is having no issues either.

All of my questions which were asked on the DSLReports forum were answered promptly by TekSavvy employees, which gave me the confidence to make the switch.

Since I signed up, TekSavvy has switched their interconnection system with Rogers over to something called APOI (Aggregated Point of Interconnection), allowing them to offer higher speeds than the original 28/1 up/down service I had. I'm currently enjoying 150/10 service.

Starting in June, TekSavvy is going to be enforcing their usage caps of 300gb (on my package). Instead of making me pay a higher rate every month like Rogers did, they've come up with an innovative way of allowing me to have unlimited usage. Zap The Cap is TekSavvy's answers to capacity based billing that the cable companies use to bill them. Because Rogers charges them for the maximum capacity that they'll use, TekSavvy's costs are dramatically higher during "peak" periods of 8pm-midnight than they would be if they paid for capacity during non-peak hours. This means that when more people are using their internet, TekSavvy pays drastically more money to Rogers for the capacity to handle them. Zap The Cap gives people on capped connections the ability to ZTC. In exchange for unlimited usage, I enable a switch on TekSavvy's website that limits my download speeds during peak hours to 15mbps (vs the 150mbps that I get outside of peak). As such, TekSavvy has lowered their costs in relation to my connection and they pass that savings on in the form of an unlimited service.

It's a small sacrifice for me, as I do most of my major downloading and streaming during their non-peak hours anyway.

TekSavvy gets an 11/10 from me. They go out of their way to help their customers.

Update: Sadly, I'm leaving the TekSavvy fold. I've moved in with my girlfriend and she refuses to use anything but Rogers. Rogers has offered her a really good deal for the next two years, so I understand her reasoning.

member for 20.1 years, 6516 visits, last login: 1 day ago
updated 9.1 years ago


TSI Danielle
Premium Member
join:2012-05-31

2 recommendations

TSI Danielle

Premium Member

re: Your Review

Hi,

Thank you so much for leaving a review. We appreciate knowing when things have gone well and it's been a painless transition. Please keep us updated on how things are going with the service as we go along.

Welcome to the family and enjoy the rest of your holiday weekend!

Danielle

ShawnS
Business Solutions Agent
Premium Member
join:2012-11-22
Chatham, ON

1 recommendation

ShawnS

Premium Member

Re: Update

Hello TLS2000,

Thank you for your latest update!

We're sorry to see you go. I truly hope that you receive excellent service with your girlfriend's current Internet provider. You know where to find us should you need to order our service once again.

Best of luck!
Shawn S

Review by hightech See Profile

  • Location: Scarborough, ON, Canada
  • Cost: $43 per month (48 month contract)
  • Install: about 10 days
  • Caps of 300 gigabytes/month
Great customer service, no surprise billing, reasonably priced
opening tickets with Rogers can be slow (since Rogers slows down their response times)
4 years of great service and counting
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have been with Teksavvy close to 4 years now and am on a legacy 25/2 rogers plan. In the 4 years time, I can't recall a time where I had a lot of issues with Teksavvy that their Support and Andre/Marc could not resolve. I have referred 4 people to Teksavvy and still look to add more people. Their prices (while not the cheapest for resellers) are fair and the quality of service is the same as Rogers (don't believe the Rogers folks telling you that reseller quality is lesser grade).

Teksavvy invests in their infrastructure and I don't experience network slowdowns often. I think I can perhaps think of 2 episodes of slowdowns in 4 years that lasted for a few hours. In the end, it was not even Teksavvy's issue but a main fibre line was cut and rendered interrupted service for Rogers users and others.

If I can think of 2 negatives they would be:

Find a way to lower upfront costs as this may restrict some users to join a new company right away.

Try to keep price increases in check. My last bill went up $5 which is not good.

Overall I would have to give Teksavvy 2 thumbs up as they are doing a good job inspite of any issues noted.



member for 13.2 years, 484 visits, last login: 6.1 years ago
lodged 9.1 years ago


TSI Alan
Premium Member
join:2012-11-22
Chatham, ON

TSI Alan

Premium Member

Thanks For Your Review

Hi highttech,

Thanks for your kind words! Glad to hear your TekSavvy experience has been a positive one overall.

It is dedicated customers like yourself, that inspire us to do our best every day!

Regards,

Review by morisato See Profile

  • Location: Oshawa, ON, Canada
  • Cost: $87 per month
  • Install: about 8 days
Order process was Simple.
Rogers made me wait an extra day for Provisioning.
Pre Sales information:
Install Co-ordination:
Tech Support:
Services:
Value for money:

Order is Complete Now on Day 1

Sent in a beta preorder form for Atpia Cable 150/10 Package teksavvy mailed my modem out and forgot to bill me rofl p:0 so i politely asked for a bill so i can properly pay for it all But So far Presales Contact and Installation Info has been great 2 thumbs up to marc and andre. I

So on Install day today i was eager got my install @ 7:52 am all seemed to be going well Until about.. 7:53 am! rogers did not provision me so i spent the day resetting my modem every 30 minutes alll Day long p:) walked like 50 storeys worth of stairs in the process rofl. good exercise.

Bright side - Tsi Andre Called me to see if it was working - proactively It was not so we pushed a ticket into rogers to get it fixed. Will post The rest as it happens... My precious... Where is the
Precious.,..

So Another Day passed it is now been a full 48 hours since my rogers tech left and My Connection is still not live No fault of teksavvy though they have a ticket in and have been pushing for it.. Sigggh!

I woke Up on April 11th 10 Am Reset the Modem as per Andres PM and Now its working Speed tests @ non prime time are great Ip Does Geo locate to Nunavut Though. Will Update This review in approx 1 weeks time

So its been working fine for over a year now awaiting the new customer portal for the Primetime throttle to allow me to have unlimited on the cheap all in all teksavvy is doing good.

Now with Zap the Cap Functionality I get Unlimited Data at a Discounted rate and only get slowed down for 4 hours a day, Its very Handy! granfathered atm on 150/10 waiting for the new modems to show up so i can Jump to 250/20 if they offer it.!

Attachments:
Click for full size


member for 16 years, 1621 visits, last login: 201 days ago
updated 9.1 years ago


TSI Alan
Premium Member
join:2012-11-22
Chatham, ON

TSI Alan

Premium Member

Thank You For The Kind Words

Glad to hear your return to TekSavvy has been a positive experience for you. We're delighted to have you back as part of the family!

Let us know if there is anything we can assist you with along the way.

Regards,

TSI Andre
Premium Member
join:2008-06-03
Chatham, ON

TSI Andre

Premium Member

Update

Thanks for updating your review Morisato!
chall2k56
join:2007-10-03
Edmonton, AB

chall2k56

Member

off peak?

are you still getting over 150Mbps off peak?
morisato
join:2008-03-16
Oshawa, ON

morisato

Member

Re: off peak?

No rogers removed Speed Boost from Third party lines A few months ago so Now u just Get the raw speed u ordered always.

Review by audiofool See Profile

  • Location: London Ont
  • Cost: $53 per month
  • Install: about 5 days
Consistent speed, keep fighting the good fight where they can
Email has had more than it's share of issues lately
Great value, great performance, very happy here.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I ordered the rCable 25/2 profile a year and a half ago. Ordering went smoothly and the sales rep was very helpful and knowledgable and was able to answer all of my questions and provided guidance.

Transistion from Tek DSL to rCable went very smoothly. Despite the fear and loathing instilled by tales of installation no-shows, the Rogers tech arrived as arranged, installation completed with the DCM476 and the work order was cleared within 30 mins of his leaving my house, allowing me to be online in short order.

Not that this is a Tek issue, but when the Rogers tech arrived he asked if we had TV cable installed already as his info did not support this. When I assured him that we had he then asked if we were paying for it. Nice. Real nice.

member for 23.3 years, 2821 visits, last login: 5 days ago
updated 9.1 years ago


ShawnS
Business Solutions Agent
Premium Member
join:2012-11-22
Chatham, ON

ShawnS

Premium Member

RE: Review

Hello audiofool.

Thank you for taking the time to write a review about our service.

We understand that our email service has not been feeling well lately. We hope to have it back in tip top shape very soon.

We are pleased to also read that your transition from DSL to Cable went very smoothly.
Enjoy your service! If you have any problems/concerns/questions please feel free to either post in the »/fo ··· avdirect Forum or call an agent at 1-877-779-1575.

We would be happy to help
Thank you,
Shawn S

Review by Nagilum See Profile

  • Location: Kitchener, ON, Canada
  • Cost: $70 per month
  • Install: about 10 days
  • Caps of 400 gigabytes/month
Great service. No Throttling. No Contracts. As Advertised.
The switchover process may be a bit confusing if you haven't read DSLR.
For my money, the best Canadian ISP I have dealt with to date. Definitely try it.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

The Back Story:

I had first heard of Teksavvy from a friend online. I decided to check them out and learned a great deal about switching from reading the Teksavvy forum here at DSLR. Unfortunately, Teksavvy had recently implemented a stop sell prior to my decisions to switch. So when that stop sell was lifted, 8 months later, I made the switch from Rogers to Teksavvy Cable 28 Extreme (28/1 w/300Gb Cap).

After 8 months of reading DSLR, I was intimately familiar with the switching process. I had already purchased my modem (Thompson DCM 475 with STAC 02.16 firmware). I called up Teksavvy 10 days prior to my Rogers service cancellation date and gave them the relevant information. I was promptly emailed a confirmation letter.

When the switchover date came, I simply unplugged my Rogers modem and plugged in my Teksavvy one and everything worked like a charm. My connection has been online and rock solid ever since.

Speed and ping tests confirm that I was getting what I was paying for, even during peak periods.

To Date:

As of November 2013, I have been with Teksavvy for about 1.5 years and have had no issues, save for a few brief outages not totalling more than a couple of hours. My connection is as advertised at all hours of the day and has been rock solid. Also, my service has been upgraded to 45/4 after the switch to aggregated POI, again with no issues.

It is now January 31st, 2015 and I am still just as impressed with TSI as I was during my last review update. I recently upgraded my service to 60/10 easily through the online portal. I was contacted by email within 24 hours to confirm. The TSI representative even suggested that I may want to downgrade to a lower cap to save money since my previous usage was not very high. Despite being told the upgrade takes about 10 business days, it was done in less than 5. Great ISP, great people, great service.

member for 11.6 years, 968 visits, last login: 3.7 years ago
updated 9.1 years ago


Samz2
@74.198.9.x

Samz2

Anon

Rogers to Teksavvy

Hi Nagilum - also looking to switch from Rogers to Teksavvy, but I have not been reading this site as long as you... What are your tips to ensure I don't have any transition downtime?

Nagilum
Premium Member
join:2012-08-15
Kitchener, ON

3 edits

Nagilum

Premium Member

Re: Rogers to Teksavvy

Hello Samz2,

I'm not sure how much of the process you may already be familiar with, so I'll briefly go over the process I went through.

1) Check on the Teksavvy website to ensure that the service you want to sign up for is available in your area. Since you're already on Rogers, this should not be an issue for you.

2) The second thing to take note of is your Rogers service. If your existing Rogers service is stable and gives you good reliable speeds, you should have similar service when you switch to Teksavvy. If you have connectivity issues on Rogers, check your signal strengths per the FAQ here »Cable Modems and Wiring Issues »What kind of signal levels do I want on my cable modem?

You will want to address any signal issues either yourself, or get them addressed when you order the new service.

3) Cancel your Rogers cable Internet. You will have to get a cancellation date from Rogers that is at least a month out per your Rogers contract.

4) Call Teksavvy. They will take some contact information and send you out a modem. I'm assuming you're going to be getting the 28/1 service, so your best bet in terms of a trouble free DOCSIS 3 modem is the Thompson DCM 475 with the STAC 2.16 firmware ($100). A number of people have reported random disconnects with some of the other models. Teksavvy will take care of this though. Note that you can also buy a modem at another retailer (Canada Computers for example), just make sure it's on the approved modem list on the Teksavvy website.

5) Teksavvy will have you call back within 10 business days of your Rogers cancellation date, tell them you want to transfer your service. At this time they will gather payment and modem information from you and process the transfer. You should receive a confirmation email. Make sure everything, especially your modem's MAC address (written on the bottom of the modem) is correct.

6) On your cancellation day, unplug and return your Rogers modem and plug in your Teksavvy modem. Everything should be working. Run a speed test or two and check your signal levels to make sure all is good. Welcome to Teksavvy.

Hopefully this helps.

Nagilum

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Thanks for the update

Hello,

We are glad to hear that everything is working fine for you. Might I suggest you edit the "up to date" review part to the date you posted. It may help you, others & us for future reference.

Best Regards,
Martin

Review by Cogeco User See Profile

  • Location: Hamilton, ON, Canada
  • Cost: $40 per month
  • Install: about 23 days
  • Caps of 75 gigabytes/month
Excellent sign up and installation coordination
No problems so far
No problem
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I had this service installed (over Cogeco cable) for a relative in another city who needed basic internet. It seems the Cable 10 Lite package for $34.95 that I ordered in December 2013 has been discontinued, since the current lowest price in her postal code is now $39.95 for a 15 Mbps service. I assume her service will be grandfathered, otherwise I will look at going back to a Cogeco bundle again.

I placed this order by phone since I did not want the modem shipped to the service address. The TekSavvy rep was very knowledgeable and helpful and was able to answer all my questions. The calendar days to install were 23 but I placed the order on Christmas eve. My relative is not a demanding, high volume user but for her purposes everything has worked fine since the Jan 15th, 2014 install date.

member for 9.5 years, 53 visits, last login: 2.2 years ago
lodged 9.1 years ago


TSI JoeC
Premium Member
join:2013-07-29
Chatham, ON

TSI JoeC

Premium Member

Thank you for your review!!!

Hi there!

Thank you very much for leaving a review for us!

We're happy that the service is functioning well!

As for the price change, unfortunately, current plans will not be grandfathered in, but rather will be bumped to the newer version / price that's currently listed on our website.

If it hasn't already done so, the price change will take effect for existing customers as of Feb. 15. So, while the speed will be bumped up, so will the price in this instance. Unfortunately the current package cannot be grandfathered. I'm terribly sorry about this.

If you have any other questions or concerns, by all means, please let us know!

Thanks again for your time today! Enjoy the rest of your afternoon!

Regards,
TSI Joe-C

Review by wooi See Profile

  • Location: 58818
  • Cost: $64 per month (month by month)
  • Install: about 10 days
the support was knowledgable and good in general ... not that I need to call them often
working with rogers through teksavvy could be painful
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I've been with them for many almost 4 years and recommended a few friends joining them.

Once you're set up, it is usually pretty smooth. The iffy part is the set up ... I was down for a few days without internet because I switched package and rogers conveniently messed up my account. I can't really blame teksavvy for the mess up but I do blame the problem resolution arrangement of teksavvy with rogers. It is a pain.

They are probably not the least cost provider -- they are a few bucks more expensive than their competitors -- and sometimes more expensive than the teasing rates rogers offer me. Saving a few bucks isn't worth it -- knowing that Rogers is going to jack up the prices for everyone if without these independent ISP.


member for 22 years, 253 visits, last login: 1 year ago
updated 9.1 years ago


TSI Jonathan
Premium Member
join:2011-08-24
Chatham, ON

TSI Jonathan

Premium Member

Review

Hey wooi,

Thank you for taking the time to share your experience with us and others. I’m sorry to hear that you had a bumpy start with us. We are always trying to work with our vendors based off of our customers’ feedback so that we can improve where we can. Your feedback today is definitely appreciated!

We are happy to have you on board with us and if there is anything that we can help you with in the future, please do not hesitate to ask!

Cheers,

TSI Jonathan

Review by crt See Profile

  • Location: Kitchener, ON, Canada
  • Cost: $60 per month
  • Install: about 20 days
Higher bandwidth cap, fair prices, and direct customer service via dslreports forums are all advantages over Rogers.
Once a year when it's time to upgrade the infrastructure, everything goes back to the dark ages.
Best residental ISP for Kitchener/Waterloo compared to other competition.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

UPDATE - December 9, 2014
Still on 45/4, service since last update has been same as always. But who cares I guess. I doubt their customer service can help me, so I won't even bother. Just going to wait to get back to intermittent 45/4 when Rogers fixes the problem, which I suspect will take 2-3 months.

»www.dropbox.com/s/qwpnwt ··· 0.15.png

Upload test won't even connect.

UPDATE - July 17, 2013
Upgraded to 45/4 from 28/1. Not impressed by the speeds at all.

»www.speedtest.net/result ··· 1967.png

Guess I'll wait for Rogers to fix it, like always. I should have stayed on 28/1. Keeping review scores the same, except for connection reliability. It has been god awful for years.

UPDATE - April 4, 2013
Modem fiasco is being resolved quickly. More updates after I see how the provisioning process goes. Hopefully my current modem does not prematurely deactivate before the new one is ready. Also, I was mistaken about the rates. I'm in Rogers territory, not Cogeco, which is more expensive.

UPDATE - April 3, 2013
Compared to when I first came to TekSavvy, the speeds and stability is much better.

Recently, I ordered a new modem and its been a week with no email for invoice/payment details. Looks like ATPIA rates are more money for slower speeds anyways. I give up again, just going to keep giving them my money because there's nothing better available. Maybe someday I can give a 100% rating.

UPDATE - Sept. 26, 2011
My theory on how Teksavvy is dealing with the network congestion. Step 1) Send Email to Rogers. Step 2) Wait 48 hours. Step 3) Done.

ORIGINAL review
TekSavvy pre sales information and install co-ordination is all a clever lure to take you away from Rogers for more of the same.

I'm supposed to be getting 15 Mbps downstream. For 2 months I'm lucky to get 1 Mbps for more than 12 hours a day.

Direct support forum takes 2 years to respond to any problems. The same drivel is given every time: "Rogers is upgrading, just be patient".

Value for money is terrible with activations fees when I was already on Rogers and had a modem already. They had to send two techs out to look at my modem lights and say 'Okay you're good'. The techs were not even Rogers employees. For all I know they could have been there to steal my TV.

The monthly fees and bandwidth caps are fine. Not that I'll ever reach 300 gb with a 1 Mbps connection. It's still better value than the lightest Rogers package. Though, not by very much.

Highly NOT recommended. Go with DSL or something else.

member for 12.9 years, 97 visits, last login: 3.5 years ago
updated 9.1 years ago


JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Help needed?

Hello,

I understand you may be frustrated with your internet connection, but we are here to help.

I looked at your thread in the Direct forum. I see that you initially asked if changing modems would alleviate the speed issues you were having. Other then that, we really haven't had the chance to do much Troubleshooting. I've replied to that thread to do some troubleshooting in hopes that we can gather an overview or your situation. I've also notice that you haven't called in to do any troubleshooting either. We really would like to help, but we do need you to help us do this for you. As for upgrades, this is true, there is one for Kitchener that is coming up within the next few weeks.

Thanks & Regards,
Martin
crt
join:2011-04-09

crt

Member

Re: Help needed?

Here's what I have read:
Upgrades coming week of September 12.
Upgrades coming September 22.
We're literally day-to-day at this point.
Coming up within the next few weeks.

Okay, whatever.
geokilla
join:2010-10-04
North York, ON

geokilla

Member

Re: Help needed?

Did you get charged for those tech visits?
crt
join:2011-04-09

crt

Member

Re: Help needed?

If missing 3 hours of work so I can be at the my house for the second visit counts, then yes.
eheyl
join:2008-03-23
Kitchener, ON

eheyl

Member

oh brother

So very tired of people slagging Teksavvy for something beyond their control. Until they have their OWN infrastructure that they build, they will be at the mercy of bell/rogers because bell/rogers own the lines. When they want to do something (like upgrades), they will. I've been with Teksavvy since they became available in kitchener (I'm on extreme cable pro) and have had no issues with them. I've been seeing slowdowns at night but not during the day. and I know that Rogers is to blame, because THEY own the lines. Sheesh!

Tx
bronx cheers from cheap seats
Premium Member
join:2008-11-19
Mississauga, ON

Tx

Premium Member

Re: oh brother

said by eheyl:

So very tired of people slagging Teksavvy for something beyond their control. Until they have their OWN infrastructure that they build, they will be at the mercy of bell/rogers because bell/rogers own the lines. When they want to do something (like upgrades), they will. I've been with Teksavvy since they became available in kitchener (I'm on extreme cable pro) and have had no issues with them. I've been seeing slowdowns at night but not during the day. and I know that Rogers is to blame, because THEY own the lines. Sheesh!

If you're so tired of it, then in your response it sure sounds like you think they are "resellers" ? Because they are NOT resellers. They are an ISP so each user is entitled to be upset with their ISP.

God forbid people be upset with an ISP that doesn't advertise they resell for Rogers i mean lease, i mean rely on.

At what point will users like yourself realize Teksavvy KNEW what they were getting into. This isn't news to them. They knew they were in bed with the devil and simply knew they'd be double crossed a few times here and there.

So if you would kindly leave new customers alone with their upsets with their ISP as Teksavvy is an ISP. Let the upsets continue, in time TSI might use ALL of it against Rogers in the future CRTC battles. Quit blaming customers for their wrongs when they did NOTHING wrong.
eheyl
join:2008-03-23
Kitchener, ON

1 edit

eheyl

Member

Re: oh brother

Not blaming anyone. But common sense should tell people that since Bell/rogers own their lines there's really nothing that a a third party provider can do. And as of last night the whole thing is much better as I was able to comfortably watch HD Law and order with no drops. And I guess TekSavvy really SHOULD tell people "hey we don't actually own the physical connection, we just lease from Rogers/Bell". I would have thought it would be common sense. But I guess its too much to ask for people to think about things a bit deeper. Kind of like the upcoming election, but that's a whole other story.

I don't work for Teksavvy and am a customer, so I think my comments have merit. You wouldn't blame the weatherman for bad weather right? He/she doesn't own the sky. WIth the whole UBB/AVP thing going on, I would have thought that people would know that TSI is beholden to Rogers for their lines.
crt
join:2011-04-09

crt

Member

Re: oh brother

So I guess I should write a second review for Rogers?

Be right back, calling Rogers technical support.

neuromancer1
join:2007-01-22
York, ON

neuromancer1 to eheyl

Member

to eheyl
said by eheyl:

So very tired of people slagging Teksavvy for something beyond their control. Until they have their OWN infrastructure that they build, they will be at the mercy of bell/rogers because bell/rogers own the lines. When they want to do something (like upgrades), they will. I've been with Teksavvy since they became available in kitchener (I'm on extreme cable pro) and have had no issues with them. I've been seeing slowdowns at night but not during the day. and I know that Rogers is to blame, because THEY own the lines. Sheesh!

Are bills say Teksavvy not Rogers therefore Teksavvy is to blame. So sick of them and there fans playing the blame game awhile paying customers get screwed.

TwiztedZero
Nine Zero Burp Nine Six
Premium Member
join:2011-03-31
Toronto, ON

TwiztedZero to eheyl

Premium Member

to eheyl
said by eheyl:

So very tired of people slagging Teksavvy for something beyond their control. Until they have their OWN infrastructure that they build, they will be at the mercy of bell/rogers because bell/rogers own the lines. When they want to do something (like upgrades), they will. I've been with Teksavvy since they became available in kitchener (I'm on extreme cable pro) and have had no issues with them. I've been seeing slowdowns at night but not during the day. and I know that Rogers is to blame, because THEY own the lines. Sheesh!

TSI does have its own infrastructure, right up to the POI... from the POI to you though is LAST MILE, controlled by the evil robbers-sith.

DIAL 1-80-DARK-SIDE for free Jedi lessons...
stonedog
join:2010-07-25

stonedog

Member

TSI has to fix this

I understand that some of TSI customers think that those of us who are upset with TSI service are being unfair b/c TSI does not own the lines and has to rely on Rogers. I accept that there is an element of truth in that, unfortuantely it is an unforgiving world.
TSI has been expanding its customer base to the point it has been overwhelmed; that was within their control and what any business would seek to do. However they did not do so without adversly affecting their existing and new customers. They should have planned for this; they either did not or they made a pigs ear of it either way they are responsible. As a matter of contract law our relationship is with TSI and not Rogers and therefore we complain to TSI. If TSI has evidence that this is a deliberate attempt by Rogers to interfere with the service of its customers then it should make this known. It might be concievable that in such a case that a class action against Rogers for the tort of interference in contract by TSI customers.

Ultimately as with any contract the parties must take the banefits with the burdens. TSI is supposed to be providing us with highspeed internet service not excuses

JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Your Modem order

Hello,

Would you please post in the »/forum ··· avdirect forum as we would like to discuss the Modem with you.

Thanks,
Martin

MJB33
join:2012-01-29

MJB33

Member

Re: Your Modem order

GOOGLE FIBER

creed3020
Premium Member
join:2006-04-26
Kitchener, ON

creed3020

Premium Member

Massive outage

Do you realize that there is a massive outage today affecting all ATPIA clients: »[OUTAGES] July 17th

I would recommend holding off on speedtests and updating your review on the 45/4 until the smokes clears from these fiber cut/routing issues.

Review by matmat096 See Profile

  • Location: Vanier, ON, Canada
  • Cost Contract price not specified.
Best price and best service
The best Canadian ISP by far
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

You can't beet teksavvy. Best price unmatched service. If your tired of paying high bills and not getting what you pay for like we were then you will be very happy with teksavvy prices. Never had a problem never had the internet dropped and i can now easily host any games with the guys which was impossible when we had bell. Give it a try you won't regret it.

Dec-8-14 update: Still quite satisfied with the service. No issues, reliable as a rock.

member for 9.9 years, 7 visits, last login: 9.1 years ago
updated 9.1 years ago


JenSuisUn
Premium Member
join:2006-02-23
Chatham, ON

JenSuisUn

Premium Member

Thanks for you review

Very happy to hear you have been a satisfied customers.

If you ever have any additional questions or concerns, don't hesitate to reach out to us.

Martin

TSI Jonathan
Premium Member
join:2011-08-24
Chatham, ON

TSI Jonathan

Premium Member

Update

Hey matmat09!

Thanks for the update on the review. Glad that you are still enjoying the service. Don't hesitate to get a hold of us if you ever need anything.

Cheers,

TSI Jonathan