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I've been with Teksavvy cable for 2 years now. In this time, there was one bumpy area where it seemed like half on Ontario was down. I think it was a public relations fight with Rogers. They were doing some upgrades and introducing caps at the same time. While I was down, the company offered to send me a wireless stick in the mail. Since then, I've been up. All the time. To tell you the truth, it's more stable than my Rogers Business internet at work. I have a comparison, as I used to have Bell DSL. I use a VPN to connect to the US. While I was with Bell, they did something funky, as I constantly had to reset the VPN settings. It was almost every day that the VPN connection was going down. The DSL speeds were of course slow as hell to boot. It seemed like the maximum rate I could get was 2.5 meg from the VPN even though the advertised rate was 5. With Teksavvy, I've never had to reset the VPN. It's just always up. For the same price, I have double the cap, and 5 times the speed. Of course, I've gone to a zap the cap which limits my speed to 9 meg during the hours of 8pm - 12, but now I have no cap. The result is that 2 tv's can now stream movies without risk of going over the cap, where as with Bell we could barely do 1 tv at any given time. I'm extremely happy with the price, and with the service. I recommend anybody who has rogers cable to make the switch. member for 15.5 years, 25 visits, last login: 8.5 years ago updated 9.2 years ago
When I moved to Toronto from Mississauga, decided to switch from Roger's to Teksavvy. The price was cheaper, and the speeds were the same, and at the time the reviews were all positive. This was several years ago, I believe 2010 to about 2013. I had Teksavvy for about 3 years, which back then I think was the 18 mbps down / 2 mbps up for $39.99/month. I called them and set up installation for the same week I bought my new house, and even though other's have complained about hook up, mine went extra smooth. Two techs from Roger's showed up and installed my internet in less than an hour. I was up and running instantly, speeds exactly as advertised. Later they raised the price to $42/month but they had also increased the speed to 25 mbps down / 3 mbps up. It was only a $2 increase and they gave me plenty of warning before doing so and I did not mind at all. OVERALL - I had a great experience with them... BUT then (evil) Roger's called and offered me a crazy "promotion" deal, and sadly I could NOT turn it down. This is when Roger's was trying desperately to put Teksavvy out of business and steal their customers. Roger's offered me 30 mbps down / 5 mbps up with 300GB usage for only $45.00/month ***BUT*** WITH AN 8 YEAR PRICE LOCK GUARANTEE!!! I couldn't believe it! I think till this day Roger's is kicking themselves in the ass for offering this promotion. They have actually raised my price THREE TIMES and every time I have had to call back and yell and complain to management about their price lock guarantee they offered until they finally apologize to me and credit back the money they charged. Roger's definitely regret's this offer, but I was one of the lucky ones who actually got this promotion!). P.S. If Roger's ever does try to cancel or change my package or try to some how deceive me and raise my internet price, I will INSTANTLY cancel and go straight back to Teksavvy! I regret leaving Teksavvy because I want to support the smaller business competitor, but the value was just too good to give up member for 9.2 years, driveby review (so far) lodged 9.2 years ago
When we had Rogers internet, there were never slow to load sites or buffering on youtube or Netflix. I always obtained my advertized speeds on wifi. Since switching to Teksavvy, my wifi speeds are half of what is aderttized. This is with the same router (Asus rt n66u). Sites load much slower and the buffering has made Youtube and Netflix unwachable. We are switching back to Rogers, even though I despise them. Rogers may be horrible for billing and cstomer service but at least it was fast and we never had any issues requiring a tech or any outages. It's too bad because Teksavvy has great prices and customer service member for 16.2 years, 50 visits, last login: 7.1 years ago updated 9.2 years ago
I'm a happy Teksavvy cable internet user for 18+ months, on the 25/2 plan with 300GB per month (in Ontario). The newer packages are more expensive than I was expecting, which is preventing me from moving to the 30/5 plan. Download and upload speeds have been excellent for me overall. The only problem is that Teksavvy must submit support tickets to Rogers any time there are issues, which results in slow responses (from Rogers) and additional steps that may not be necessary for resolving the issue. Having said that, the overwhelming majority of the time, my service has been amazing, and there have been no major issues. I also appreciate how easy it is to get in touch with Teksavvy employees online, and I like that their company culture is focused on customer service. I hope Teksavvy is able to hold Rogers more accountable in the future. member for 11 years, 926 visits, last login: 3.3 years ago updated 9.3 years ago
-edit- originally from February 2011 Signed up for 10/0.5 and speedtests so far show 15/0.5. Bought DOCSIS 3.0 modem SB6120 for $99. Saves me from Bell DSL with its 2.5M speed. Even though I had a unlimited grandfathered plan with Bell. Modem came in 2 days. Had to wait for Rogers tech to come give his blessing. Before the tech visit, the modem showed bonding to downstream channels but no IP address. As soon as he "finished" his work presumably by letting Rogers know that the job is finished, the modem got an IP address. All he did was add a splitter near the cable modem and checked the signal strength. I wish TekSavvy would clarify that part about when exactly is the modem activated and by whom (in my case it was after the Rogers Tech visit was officially over). -edit- upgraded to 25/2. -edit- August 2013 - prime time congestion, fiber cuts, botched ATPIA migration has made me change my review slightly towards the downside. -edit- December 2014 - prime time congestion is back. member for 15.9 years, 3570 visits, last login: 2 days ago updated 9.3 years ago
--==August 27, 2014== Talked with some of the neighbours on the street about the downtime we had the week before. Rogers botched up an installation down the street and hung unsightly wires for a good 50meters via the street lights. The installation was so bad that two days later it messed up the entire neighbourhood on August 20th, 2014 and knocked everyone's services out for over 8 hours. To make matters worse during that exact downtime, a tornado warning was issued for the area but Rogers still sent out two trucks. A couple of the neighbours had called Rogers earlier in the day to report their service was down. We were quite surprised they sent the guys out in that kind of weather as it was the worse thunderstorm we've had in the area in years. Teksavvy Cable is unfortunately at the mercy of Rogers and their techs when instances like this occur. --==August 20th, 2014==-- At approximately 11am on Wednesday, August 20th, 2014, the Internet service went down. 5 hours later after realizing it was more than just a maintenance or upgrade windows, I posted on the Teksavvy Direct forum indicating that I would like to submit a ticket with Rogers. I had talked with our next door neighbour who has Rogers Cable Internet and he did not have a connection, so I realized that the problem was not localized to my specific connection. Thankfully my connection stability has been fairly good at this location and this is the first time I had contacted Teksavvy support in many years. I indicated in the Direct post that I confirmed with our next door neighbour who has Rogers cable that his connection was out as well, so its not isolated to just our connection. I explained that I had already checked: the physical connections, sync lights, power cycled the modem and router, directly connected a computer to the modem instead of the router, ect to troubleshoot it on our end. No settings were changed on our end that would cause this kind of outage either. I gave support in the initial Direct post: my name, Teksavvy CID, phone numbers, email, address, modem with MAC address (which I also indicated was the same modem I had purchased from Teksavvy so they have that information on file as their support notice indicates), Modem Lights status, indicated no channels were syncing, all line stats were 0 and posted the diagnostic log - Critical (3) SYNC Timing Synchronization failure - Failed to acquire QAM - Critical (3) SYNC Timing Synchronization failure - Failed to acquire FEC I also told support that there was no further information that I could provide that would assist them in creating a ticket with Rogers. 37 minutes after posting in the Direct forum, support posted a reply telling me to copy and paste all the information in my initial post again into a new reply. It is not my job to fill out another form after I already filled in the Direct form information in the initial post. The reply post looked like a standard support form that they copy and pasted as a reply and it was obvious that they did not read the initial post. I politely told support to please reread the opening post to the support thread as all the information they needed and was requested in their reply was already given in that initial post. I once again told them there was no further information that I could give them which would assist in the creation of the support ticket. Replying to my initial post with a copy and pasted script is not good tech support. Support had plenty of information from the Failed to acquire QAM and Failed to acquire FEC errors and all the information I had given to see that there was an issue at Rogers end. To make matters worse, support replied back and wanted me to copy and paste the whole sync log table of all 0's and blank sync information after I had told them in my initial post that it was all zeros. I realize that Rogers wants logs but copying a table full of zeros is pointless and a waste of time and can easily be indicated to them as I had in my original Teksavvy Direct post. If I had called in to support and told them over the phone that all the line sync information was zero, they would not be asking for a complete detailed table of 0's as there would be no way to provide that over the phone. Teksavvy support then wanted the a full readout of the logs from the modem but it was already provided in the initial direct post. They also wanted IP information but obviously with no sync and no connection, that would be blank also. Other people on the block by this time must have reported directly to Rogers that their connections were down as two Rogers trucks arrived in the neighbourhood around 7PM and by 7:30PM my connection was back up. I have contacted Teksavvy Direct over the years for ticket creation and have never had issues like this getting one made before. 2 hours of useless back and forth posts to get a ticket made is a waste of Teksavvy's time and my time especially when I had given them all the information in my initial post. After 8 hours of downtime, my connection was fixed by Rogers before I could complete the ticket creation process with Teksavvy support. I replied back telling them to cancel the creation of a ticket. The first post Teksavvy Direct should have replied with was a personalized message thanking me for the information and notifying me that a ticket would be created as they have done in the past, not a copy and pasted script. When support then asks for information I cannot provide after specifically indicating there was no more information to give is very annoying. I have never had issues with Teksavvy Support in the 8 years I've been a customer till now. The last time I had an issue with tech support was when I was with Bell Sympatico. The outage ended up being a botched Rogers installation down the street that caused a delayed issue in the neighbourhood. --==August 15th, 2013==-- I ordered Cable through Teksavvy as apparently at this location, I was too far away from the DSLAM/CO to get proper service even though its a completely new neighborhood and the Bell NID was installed right above the Rogers box on the side of my garage. Bell probably just doesn't have the address properly setup in their database as its so new but I didn't push the issue with the CSR. The CSR recommended I get Cable instead, which I did. I bought the Technicolor 476 through Teksavvy to get a $20 reduction in the activation charge. I've been using DSL for well over a decade now, 7 of which have been with Teksavvy, so this was the first time I had used Cable myself as my primary Internet connection. Had no wait time to talk to a CSR and I phoned at 11am. The email Teksavvy sends out to customers for Cable is a bit confusing though. You are asked to pick 3 different times for a tech to come out and install the line, with one being your first choice. These 3 are all tentative dates that Teksavvy submits to Rogers. The Confirm order link that you get in the Teksavvy Email only confirms it Teksavvy and doesn't actually confirm your installation/activation date. That is quite confusing, as eventually a "second email" comes in with the date/time that Rogers has decided they will come to do the install. I received 3 emails from Teksavvy after ordering: the Teksavvy order confirmation, Teksavvy invoice and then eventually the Rogers tech confirmation email. The order confirmation procedure should be explained a bit more especially when talking on the phone when ordering. Customers may not get any of those dates though, as it was with my case as it was over a week later from my third choice that the tech actually showed up. Rogers was experiencing 'delays' with installation/line activations but it just seemed like an excuse to slow down migration to TPIA's. The email from Teksavvy also specifically indicates that a Rogers tech will phone approximately 30 minutes before showing up and that someone 18 years or older must be present. I never received a phone call but the tech did arrive on the confirmed date and time window. The tech was there for about 10 minutes. He put a line signal tester on one end of the coax in the house and then did the rest of the work outside. Very nice guy and I was impressed. I asked him to put a TPIA tag on my line which he did and then additionally told me there was a temporary line off my box to the neighbors which had just moved in as well, so I was glad he did put the tag on. He asked which TPIA I was with and said Teksavvy. He said the line quality was extremely good and it would easily support the 150mbit profile. I ordered the 6mbit profile. Speedtest show I get 5.98Mbit/256Kbps. I didn't realize that the upload was set that low on the profile when ordering the service. I thought it would have been at least 768Kbps or 1Mbit. Ping is about 10ms. I wish they had a profile between 6/256 and 25/2, like a 10/1, as speed isn't my top priority, just unlimited bandwidth but the upload speed is a bit slow. It can get saturated pretty fast. The price jump from the 6mbit Unlimited $40 to 25/2 Unlimited $60 was the main reason I chose the 6mbit unlimited profile but I didn't want to have worry about tracking the bandwidth. All the cable packages include unlimited bandwidth between 2am-8am, so I may switch from the 6mbit unlimited package to the 25mbit 300GB package which is actually $1 less per month. CSR on the phone should probably have reminded or indicated this when ordering. Will start tracking average usage per hour by setting major downloads to the overnight period and see what the bandwidth patterns are. member for 22 years, 158 visits, last login: 2.2 years ago updated 9.3 years ago
*Old TekSavvy Review (2011 - 2014)* I was a hesitant switcher due to the massive amounts of reviews saying "I can not recommend Teksavvy to anyone anymore". But I bit the bullet and called up Teksavvy to order their home phone service along with cable internet. The ordering process was quick, easy and every bit of info I needed was given. The installer came on time and installed everything to my liking, with a bit of that rogers walled garden but that was a non-issue. There was also that disconnection issue that happened in the Brampton area but I wasn't to affected by it though I did become a STAC 02.16 firmware tester to see if the issues were resolved (and believed or not, it worked!). Teksavvy is the only company that wanted to work with me to solve an issue like that disconnection issue. I have been with Bell, Rogers, 3Web, Acanac, and many others, they just can't compare to what Teksavvy can offer to us. I don't write reviews often for different companies, as writing a bad review of those folks are a waste of my time and bandwidth. Teksavvy's the only company that had made me feel that it is worth anything to write a positive review about them. Thanks Teksavvy, I'm a very happy camper. Update* My connection is still running strong! No disconnects and excellent speeds during peak hours here in the Brampton region. Now, I can truly say that this connection of mine is definitely reliable, enough that I can trust IP Telephony. I have switched to TekTalk for home phone as of now. Nothing wrong with the service at all, just that there's tons of static on Bell's behalf. As a recent switcher, I decided to do away of anything Bell related and move to the more modern IP telephony way of home phone. Update as of AUG 29, 2013* Being hit with the infamous "blinking uplink light", my connection has suffered in tiny disconnects and frustration. I want to believe that TekSavvy isn't at fault because I know it is for the most part Rogers, but it is really hard not to do so. Reason being is that CS just out right seems off, not how it was in the past where it was straight forward. I have a feeling they are also blaming my own equipment, which I know 110% is working fine. I have contemplated on switching to Start Communications, but what is the point if the issues are still there? Seriously, I'd rather have Rogers loosen the death grip on IISP's than to deal with IISP's on incumbent network issues to no avail. Update as of Sept. 17, 2013* Had my disconnection issues looked at by a Link-On technician, and the connection now seems to be working fine. I have filed a speed profile change and I am currently waiting for that to be processed. I will update my review on that as the days go by. Update As of Apr. 18, 2014* After using my connection since the last time I updated this review, nothing has changed. No disconnects, hiccups...NADA. This is what you would call a completely stable and reliable connection. But after some severe debate with my family and myself, I have decided to switch to another IISP by May 3rd. No, this is not the fault of TekSavvy. I am leaving at my own discretion. Perhaps in search for experience of a wider ecosystem of ISP. I will say this... I WILL return to TekSavvy when that experience ride of mine is nothing but sourness, crap and a waste of my time as TekSavvy will seem like the only haven in the entire ecosystem. Even when I leave, I will still recommend TekSavvy to everyone switching to an IISP for the first time or from notoriously bad IISPs. Don't take my word for it, switch and experience what you have missed out with your big telco or cable company. *New TekSavvy Review (2014 - ?)* Update as of Sept. 23rd 2014* I'm back TekSavvy! It's funny, since I found out about the new plans TekSavvy has and one of the plans particularly stood out, the 150Mbps/15Mbps Unlimited plan @ 119.95 a month. I'm currently waiting for the cancellation of my current IISP (and the release of modem). I'll update during the transfer process and usage of the service as I did for my old review. Update as of Oct. 3rd 2014* I know it has been a while. With only a days worth of downtime (very acceptable, IMHO)... WOOOOT! I got my internet connection! And it's pretty darn fast and stable! »www.speedtest.net/result ··· 4697.png »www.pingtest.net/result/ ··· 4337.png The technician came on time and went, leaving a pristine connection in place. I couldn't be any happier. (I can not vouch for everyone's experience with techs though) Throughout the process, TekSavvy kept me up to date on my order status and was completely transparent in regards to the installation of my connection. I can say that this is the very experience I had when I first went with TekSavvy (With the old 28/1 300gb plan). I will continue to update for reliability and connection speeds as I use the connection. Thanks TekSavvy! Update as of Oct. 10th 2014* It's been a week, and I have been loving my internet connection! My connection has been 110+ mbps even during peek, and the line quality is excellent and stable. »www.speedtest.net/result ··· 8152.png »www.pingtest.net/result/ ··· 7788.png Update as of Nov. 11th 2014* Speed test between 7 PM to 11 PM: »www.speedtest.net/my-res ··· 02512633 Speedtest 11 PM after: »www.speedtest.net/my-res ··· 02630396 It's been a month of using my connection. For the most part, it is pretty good until the start of last 2 weeks where I have been getting pretty bad congestion pass 7 PM. As well, I have noticed the 150 plans weren't there anymore (it was pretty shocking as I just recently signed up). I do realise that it is about rogers imposing modem/gateway requirements on 150+ plans. To be honest, the whole situation seems to be shrouded in mystery and as a recent subscriber to the 150 plan, I'm way more confused than anything else in this regard. I have also noticed the speed slow downs and high pings seems to be clockwork plus/minus 5 minutes when it happens (To me, it seems this was done intentionally and suddenly). If push comes to shove, I will not yield to a price tag of $300+ on a gateway for 150+ plans on TekSavvy. I already have a solid backbone for Wireless (AC) and ethernet networking (painstakingly perfected to support 1Gbps fibre services in the future), so I have no use for an 'All-in-one' device. In conclusion, I hope to receive clarification soon on the gateway requirement part. member for 12.6 years, 124 visits, last login: 2 years ago updated 9.4 years ago
Been a lurker on this site for awhile now, looking at reviews and forums in order to get as much information as possible to make the right decision on which ISP I wanted to sign up with. I've read enough to know Rogers and Bell were automatically nixed from the conversation and it was really down to either Cogeco or Teksavvy for me. As someone who has been reliant on ACN's 6mpbs/0.8mbps dsl package (which was fine, albeit painfully slow at times) for the last 5 years, I was looking for something with a little more oomph. Decided to go with Teksavvy as I have seen Marc post numerous times on this site and really appreciated how he took such a "hands-on" approach to matters. Along with that, there is a small handful of very dedicated employee's on this site monitoring customer satisfaction and really busting hump for it. So with that, along with a $7/month savings over Cogeco's same package the choice was clear after the smoke settled. So I signed up for TekSavvy 20/2 package mid July and was informed of an tentative install date 13 days out, and that I can check in to see if the date will be confirmed by Cogeco. Not the greatest thing ever, but I could still hotspot off my phone in the mean time. The CS rep I spoke with was nice and knowledgeable. Day of install rolls around and the 8-5 window comes and goes and at this point I know the date is tentative with no response from Cogeco cause I had called in a couple times to see if they had confirmed. I was worried that I'm going to have to wait another 2 weeks at this point so I call back in and explain that the tech never made it for the install. I am put on hold for a short time and the rep comes back to me and lets me know that they resubmitted my install to Cogeco and will get a call to confirm a new date for install. Was really starting to get worried at this point, but not 5 hours later did I get a call letting me know that a tech will be there in 2 days. Date of install, tech shows up bright and early, was there for 5 mins max, checked all signal levels and was off. *****UPDATE NOV 7, 2014**** Has it been a year and a half already? You know that old saying, you don't notice something till it's gone? Well my internet has barely even hiccuped since I've got it! I mean there was the congestion issues back in January and the one RF issue in April that lasted all of a day but come on, no internet provider is perfect. Any how, yet again, another great review for a company that is clearly just looking out for the common consumer. I watch the forums and see how the agents just get bashed by people and still maintain dignity and professionalism, that is just fantastic. Thanks a lot guys for all you do! ****UPDATE - MAY 15, 2013**** Still rock solid service, but now with MOAR channel bonding!! Gotta say the 10meg upload they did awhile back sure was a nice surprise. So now we are going on almost a year and in that whole time I had one RF hiccup that lasted all of about 36hrs from start to tech visit. For all the people who have had issues with TekSavvy, let my experience show you what it's like on the flip side of the coin. Damn near perfect service, free service upgrade and quick efficient service from all contribute to another satisfied customer who has already signed up almost 10 of my friends and family! Been happily cruising along at my full 20 since and I haven't looked back. Been loving having this much of a speed boost and a rock solid connection with not even a hiccup in performance! Thanks TekSavvy! member for 10.6 years, 243 visits, last login: 4.8 years ago updated 9.4 years ago
Ordered the 25 MBPS Unlimited cable using a purchased Thomson DCM 475. Tech visit went smoothly though getting online initially was complicated by some challenges with the modem information at Shaw and it took a few calls to get that sorted out. Everyone I dealt with has been incredibly friendly and helpful. member for 13.3 years, 326 visits, last login: 6.1 years ago updated 9.4 years ago
I have been through quite a few ISPs in my time, I've gone to Rogers about 4 times and signed up with Bell about 3, then I tried out some indie ISPs like ACN, then Acanac and then finally Teksavvy. Bell was slow back in the day and Rogers was always and still is ludicrously expensive. Both have pathetic uploads unless you get the insanely expensive packages. ACN was cheaper but slow. Acanac used to be good until their prices rose and started capping certain plans and got rid of some of their lower tier plans altogether. Then I found Teksavvy, $42 a month for 25/2 with 300GBs. This plan isn't available anymore but I still have it and I love it. I learned as well that uploads are totally free and they even have a neat feature called "zap the cap" where your download speeds are reduced by roughly 65% between the hours of 8pm-12am in exchange for a removed download cap. member for 9.4 years, 2 visits, last login: 9.4 years ago updated 9.4 years ago |