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 Review by enzymes 
member for 9.4 years, 268 visits, last login: 10 days ago
lodged 22 days ago
 Brampton, ON
 $47 per month about 30 days "Good Internet Service, Good Reputation, Good People at Teksavvy" "Some connectivity issues" "Teksavvy is the best of the limited options we have in Ontario."
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Hello,
I just logged into the Customer Portal at Teksavvy and it shows my Activation Date as 7/24/2011. So, I've been with Teksavvy for 1 year, 9 months, and 5 days so far.
Let's start from the beginning...
I was a Roger's customer when we moved into our new house in 2010. During that time, we were charged $50 dollars a month with a monthly 60 GB cap. Obviously, we went over the cap every month which was an annoyance to be restricted so much. Eventually, it was a time for a change. So, I went and looked at other options like you are probably now. I saw Teksavvy was pretty active on BBR and checked the Teksavvy forums at on BBR for awhile. Finally, I decided to cancel Rogers and who gave me a termination date 30ish day from when I called to cancel.
I called up Teksavvy and activated my account well before the Roger's termination date to ensure a smooth transition. Teksavvy mailed me a Thompson DCM 425 (DOCSIS 2.0) modem. I had two options when I was registering with Teksavvy. DCM 425 or 475. I went with the cheaper one, the 425. Termination date came, Rogers tech support guy came to collect their modem. After which, I called Teksavvy and they told me to simply plug in the modem (425) and that was it. I was with Teksavvy now.
Since with Teksavvy I never had to worry about bandwidth issues. I am on the 300 GB/monthly plan at $46.97/month and on the 28/1Mbps profile. During my 1 year and 9 months with Teksavvy, it seems every 1-2 months there always seems to be an issue for couple of hours in connectivity issues. Like DHCP issues, DNS issues or just simply Rogers screwing something up. For that reason, I am giving 4/5 on Connection Reliability. It may or may not be Teksavvy fault for these issues, but it still needs to be addressed. Other than this, I don't see any problems with Teksavvy.
However, another issue that bugs me is the issue of my DOCSIS 2.0 modem. Rogers upgraded their connections which gives better upload and download but requires a DOCSIS 3.0 modem. So, I am unfortunately stuck on the 28/1Mbps profile whereas if I had a DOCSIS 3.0 modem, I can bump my connection to a 35/3Mbps profile at the same price. Not really Teksavvy's fault but still an annoyance. Perhaps if there was some trade-in program to mail in a DOCSIS 2.0 modem for a 3.0 one with a small charge would be reasonable fix.
Unfortunately, Canadian Internet sucks. It is pricey in comparison to speeds in other countries at cheaper cost. Teksavvy is the best of the limited options we have in Ontario. Good speeds, reasonable bandwidth cap, good customer service, good tech support.
So, if you are looking for a replacement and sick of Rogers or Bell ripping you off, then you should consider Teksavvy.
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Review by mrdylanblue
member for 83 days, 109 visits, last login: a few hours ago
lodged 25 days ago
- Brampton, ON
- $47 per month
- "Excellent Speeds, Reasonable Prices, and Awesome customer support"
- "Can't really think of anything to put here"
- "Great internet, at a reasonable price."
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The internet is very reliable, the bandwidth caps are very generous, and also, the customer service is outstanding!
The Best ISP I have ever had
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Review by Poser
member for 10.8 years, 812 visits, last login: 1 days ago
lodged 25 days ago
- undisclosed location
- $52 per month
- "Speeds as advertised, fantastic support group"
- "High start up costs"
- "Will save boat loads of money over a longer period of time"
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28mbps/1mbps for $46.95 + taxes. $1 off my monthly bill due to a referral. Ordered, 30 days prior to my Rogers service cancellation. Fantastic service.
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Review by Amou
member for 2.3 years, 297 visits, last login: 8 days ago
lodged 26 days ago
- Guelph,ON
- $96 per month
- about 2 days
- "Speed for price."
- "New network atm is not stable."
- "Good if you aren't looking for unlimited."
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New ATPIA tiers were release.
On 150/10.
During peak time service dips very low. Current issue for whole network I believe but last night it was stable. Fixes are continuing at the moment. It is in the works but it is worth it.
Comments:
 | | Review Hello Amou,
Thank you for the review!! I see you have mentioned the connection was stable the other night, this is great to hear. However it’s not good to hear that you have been having connection issues with the service. With the new upgrades just completed it was to remove any congestion on the line, and create more stable service for our customers. You say you are were receiving congestion, had you posted to the direct forum » TekSavvy Direct so we could troubleshoot and look into this further? If you are seeing this issue occur again please be in contact with us so we can correct it for you ASAP.
Thanks again
Ashleigh
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TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
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Review by yvvvvv
member for 3 years, 27 visits, last login: 29 days ago
updated 29 days ago
- Quebec,QC
- $50 per month
- "I get what I pay for."
- "None I can think of."
- "Consider it."
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March 2013 update
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Everything has been going very well with my cable connection since august 2012, no downtimes. They recently updated their upload speed to 10 mbps on the 20 mbps download speed package. At the same time, they've cut off 5$ on this package with the 300GB cap. Great!
November 2012 update
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Still very satisfied with the performance (I pay for and I always get 20/2 mbps with Thomson DCM-475 (Docsis 3) modem). No more speed slow downs at peak hours (7pm-11pm) as they got more connections and plan on getting more. I called sometime last month and french service was good.
So no plan on moving to another company!
September 2012 update
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I was away for a few weeks and since I came back last week, my speed has been bumped up to 20/2, even though I pay for a 15/1.5 package. Yeah!
August 2012 update
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2 months after switching to the 15/1.5 mbps cable package with 300GB cap, I must say I'm very satisfied. There was some download speed slowdowns for 3-4 weeks at the end of june and beginning of july that was discussed in a thread on the Teksavvy forum. The slowdown occurred almost each day between 7pm-10pm during peak traffic hours. During these periods, I had dl speeds that could vary between 5-13 mbps instead of the casual 15. After 1 week of reports about the issue from a couple of users, a customer service representative acknowledge the issue and informed us of a POI upgrade from Videotron in the following weeks.
Second week of July, the issue was resolved and I've been getting constant 15/1.5 mbps speeds at any time of day since. I'm coming from a DSL 6/1 mbps package and never had the advertised speeds (4/0.6 mbps), because of my distance from the POI and the old equipment in my neighbourhood.
But cable is another story, I actually get what I pay for and at anytime. So yes, I'm very satisfied and I guess if you have an issue, you should go through the public or private Teksavvy Direct forum threads, as your likely to receive more efficient service. If I post an issue in French, I can get an answer in French. Whereas when I call them, I rarely get to speak to someone in French. So I'll try to only use their Teksavvy Direct forum from now on.
Update June 2012 (from previous TekSavvy DSL review)
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Switched to Teksavvy Cable 15/1, because Fibe wasn't available at my place. The install co-ordination was way better with Videotron (comparing to Bell), despite the long delay between ordering and installation. TekSavvy confirms by email a week before when will be the installation date. You get a confirmation call 2 days before installation date from Videotron and one 30 minutes before installation when the tech is on its way.
The speed is awesome comparing to my TekSavvy DSL 6 mbps, with which I only got 3.70 mbps. No single complaint yet. I get with cable 15.55 mbps/1.5 mbps with the Thomson DCM-475 (Docsis 3.0)
Wish they had a couple more people speaking French when I call them. After 5 minutes of waiting, I receive most of the time a message that no French speaking person is available. But their service in English is always great.
I'll therefore be posting on TekSavvy Cable.
Update January 2012
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DSL connection still great, reliable, didn't have an issue for the last 6 months. I used to get a speed of 3.80 mbps on Speedtest, now I get 4.06 mbps. Might be explained by the new dual-band router I bought, but I think Teksavvy has been working on their equipment lately, so good for me.
Not a single issue, Netflix has been running a lot in the last months, with Xbox online gaming, lots of browsing: everything works out fine. I'll see this summer, maybe I'll get the 10/1 or 16/1 DSL package they offer.
Can't say much about their customer support, since I've only called one or two times last summer, I've always received good help, despite one 5+ minutes waiting time.
I've recommended them to friends who had trouble with cable with Acanac. They seem to be satisfied with the switch.
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I still live in Québec City and moved recently into a new apartment. This time, I took the phone and internet service with Teksavvy. They've informed me by email of the installation date for both of my telephone and internet services, but since I didn't expect work to be needed at my apartment, I missed the Bell tech on the telephone activation date. If at least the Bell tech could call 1-2 hours before coming to your apartment, everything would be much simpler. A few days later after the initial telephone activation date, a Bell tech came and did the necessary work at my apartment.
About 7 days later, my DSL Premium (300 GB bandwidth cap) was activated. Everything has been working accordingly (I get in average 3.60 mbps download/0.60 mbps upload speeds with Speedstream 5260 modem), except yesterday when my DSL was dropping spontaneously (»[DSL] DSL down?). But I expect everything to go back to normal.
Overall, I'm pretty satisfied with Teksavvy and I'm looking in the next months to upgrade to their 10 mbps service (Bell Fibe 10) if I don't get anymore drop outs like yesterday. Sure the waiting time for customer or tech service can be long, but I always get good service in French by their representatives.
So after a few months with them, I can still say go for it!
Attachments:
Comments:
| | RE: Your Review Thank you for taking the time to review us and also keeping the review updated. We appreciate that as it gives us the opportunity to see areas we can improve on.
Please let us know if there are any issues in the future and we'll do our best to resolve them for you.
Danielle
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TSI Danielle
Social Media Relations
Teksavvy Solutions Inc.
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Review by DukeSleeman
member for 31 days, 0 visits, last login: 31 days ago
lodged 31 days ago
- undisclosed location
- $42 per month
- about 1 days
- "Install was painless, seamless transition."
- "None so far"
- "Happy so far"
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Made the switch 4 days ago and all is well. Simple cable modem exchange and everything was back to normal in less then 5 mins.
Have not seen any drop in speed during peak hours (cable 25, tested at 28-32 mbps), and I'm looking forward to having access to Usage Tracker module.
Best of all, No more Rogers!
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| | Review Hello DukeSleeman,
Thank you for your review!!! I’m very happy to read you’re enjoying the services; it’s great to hear you’re receiving consistent speeds; and that the installation was a smooth transition from your previous provider to us. Fantastic to hear!!!
In regards to the bandwidth tracker, currently it has been taken down from our web-site (it will be back up shortly) until we have it back up we do recommend that you download a free bandwidth tracker from the Google.com search engine and track it yourself for now.
Thanks again for the great review and please keep us posted on your connection. If you have any questions or concerns or anything at all we are always happy to help!
Thanks again
TSI-Ashleigh
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TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
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Review by slow joe
member for 5.3 years, 2144 visits, last login: a few hours ago
lodged 32 days ago
- Bowmanville,ON
- Contract price not specified.
- "Installed on time. Up and running in seconds."
- "Nothing yet (only been 5 hours)"
- "Very satisfied"
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Cable 25 installed on time and everything went smoothly.
Speed is better than I expected for my area.
Very satisfied.
Comments:
| | Review Hello,
Thank you for your review!! We are happy to hear everything went well and your are getting your expected speeds.
If you have any questions or concerns, please feel free to message us on the »TekSavvy Direct forum.
Thanks,
Taunia | |
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Review by .
(review was emailed in)
lodged 33 days ago
- Whitehorse,YT
- $40 per month
- about 10 days
- "Customer Service"
- "Hold music, ACD flow"
- "Kick ass Internet DOES exist in Canada"
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To the point - I'm undecided if Teksavvy is like a pimp or a crack dealer because like a junky they have what I want, know what I like and don't ask questions if it's kinky. We fought at first but after the tweaking was over, you went above anyone else and did the right thing. Keep it honest and open, that is what sets you apart.
The longer boring version is this - The choices of residential internet in Canada is mind numbingly narrow. Even when you think an ISP is independent, in reality there are few that own their own infrastructure (racks in a data center is quite different from fiber). Those that haven't been acquired, gutted and left for dead are over priced and out of date. I value service, I don't care about virus scanners, free checkups, or any other bundled garbage.. Teksavvy is cheap, fast and still feels like home. If you need something, ask.
Order
I appear to have picked a day when they were testing fire alarms or something (who does this in a call center during the day??) None the less, bit of yelling and the order was placed. Ideally the rep should have called me back from another phone or after the alarm but life goes on. I ordered Cable 18 for now, but will likely upgrade or change to DSL (did I mention internet is like a crack addiction?).
Confirmation email did not arrive, I had to call back to confirm. I'm still not sure what happened here, the answer I was given didn't really make sense (some bug in their system related to linking a new account with an old one?)
Thompson DCM476 modem arrived two days later.
I Can't really fault Teksavvy but CP claimed to have tried to deliver it and no one answered the door anyway. Funny thing is I live in an apartment building with cameras everywhere. They never attempted a delivery. Never ship with Canada Post.
Day of install came and was relatively painless. I placed another call to Teksavvy after no one showed up and endured pain of hold music (seriously, one of them sounds like porn). No update was available, nor eta on arrival. Was told to call back in an hour. Rogers never did call before arriving 40 minutes late.
Technician connected the cable and it was sync'd after about 10 minutes. Something about downloading the first update and provisioning took about 40 minutes to be fully online..
I have no idea if it's a scam by Rogers or the tech was clueless but he disconnected the other leg feeding my tv and put a tamper resistant trap on the splitter. I don't have Rogers TV or Satellite but I do need it for the front door camera. I could understand just a choke but why try to lock it down?
ONLINE...
Yay. Initial speed as expected - Kick ass. For reasons I've not quite figured out but has been reported here by others, during peak time in KW it was crawling down to 40-100k/s. Despite testing over the last three days however and rather awesome follow up by Adam (seriously, he called every night... ), I've not been able to duplicate this. Strangely enough three days ago my dhcp lease expired and wouldn't renew until I rebooted the modem. it was online and passing traffic but couldn't talk to teksavvy's DHCP server.. weird.
Suggestions.
- Enable TLS on your mail servers. Especially with account details in confirmation emails, this should be required. I would have been OK with using an @teksavvy.com address too but it was not an option.
- Fix the html in your confirmation emails so they do not look like spam (or send in plain text)
- There has to be a better way to do billing. Quarterly or annually perhaps? Without direct debit I could see missing a date or two..
- Teksavvy should ask users before submitting their email address to Canada Post for tracking or advise them of this. I would have used a temporary address.
Thanks again to Adam for the follow ups. It does matter.
Comments:
 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Your Review Thank you for your review.
I've passed on the Suggestions you've provided & will ensure Adam's Leader get's the comments you posted about him.
Best Regards,
Martin | |
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Review by Fraoch
member for 9.8 years, 128 visits, last login: a few hours ago
lodged 34 days ago
- Cambridge,ON
- $47 per month
- about 30 days
- "Seamless switchover, high caps, good value for money"
- "Upfront cost high, requires modem purchase and connection fee"
- "Good, responsive ISP, refreshingly different than belligerent corporate ISPs"
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I have been on Rogers for a number of years. I couldn't really fault their Internet service technically, there were probably only 2 hour-long outages in 5 years. But what was bothering me about Rogers was:
- modem rental fees
- yearly cost increases
- caps
The final straw was when we discovered Netflix. Suddenly our bandwidth usage increased and those caps seemed quite restrictive. What's more, the old DOCSIS 2.0 modem we were renting caused Rogers to restrict our cap to 60 GB from 80 GB (why? A slower modem has no impact on usage! We'd just get to the cap slower!)
When they wanted to charge me more per month to get the new DOCSIS 3.0 modem to get the 80 GB cap, I had it.
TekSavvy provides 300 GB caps, or unlimited. I am getting 28/1 as opposed to 12/0.5 for $5 less/month with Rogers' latest cost increase - add the modem rental fee and it's $9 less/month.
The upfront costs are high - the modem must be purchased, plus the install fee plus the first month or service is a hefty charge. However you own the modem forever and can sell it. And it's not one of those crappy all-in-one locked-down "wireless gateway" units that Rogers forces you to accept, it's a simple modem, nothing more.
The switchover went perfectly, and that was over the Easter long weekend. I just unplugged the Rogers modem, plugged in the new TekSavvy-supplied Technicolor DCM476, waited a minute until it connected, got a new IP through my router and that was it. I power-cycled the modem later and it received a new speed profile - all my speed tests indicated I was getting what I was paying for, often considerably more (with Rogers "Speedboost", which I can still get).
As a company, TekSavvy is much more refreshing to deal with. Rogers is a big closed-down corporate juggernaut where you can't find honest answers. TekSavvy is incredibly open and honest. Take a look at these forums, when was the last time you saw Rogers' CEO participating? Never! TSI Marc, TekSavvy's CEO, has 5500 posts here. He - and the entire company - are more techno-geek types like me rather than the corporate bigwigs that make up Rogers. Just take a look at them giddily installing a Cisco 7000 on their YouTube channel, where have you ever seen transparency like that at Rogers?
Another good thing - with TekSavvy it's the same price for everybody. With Rogers it was getting like buying a used car. You can get a good deal with Rogers if your negotiating skills are good enough and the CSR is in a good mood. In fact, once I mentioned I was switching to TekSavvy, Rogers promised me a deal designed to crush anything TekSavvy could offer. Why didn't they do this when I was a long-time paying customer?
And TekSavvy will shortly be introducing new speed tiers at great prices. I'm eagerly awaiting June 10th when I can upgrade to 35/3 for just $3 more per month, or I can pay just $1 less/month than what I was paying Rogers before (including the modem rental) and get 45/4!
TekSavvy makes me feel good about my ISP again! I'm getting good value for the money. They are honest people to deal with who are providing a good service for my money rather than trying simply to maximize their profits while minimizing my service with my money.
Comments:
 TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Thanks! Hi Fraoch,
Thank you for taking the time to review our services on DSLr.
Welcome to the TekSavvy family!
Cheers,
Andre | |
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Review by Greg_Di4
member for 7.2 years, 173 visits, last login: 1 days ago
updated 36 days ago
- Bolton,ON
- $40 per month
- about 7 days
- "cheap, fast,high bandwidth caps!"
- "long wait times on phone"
- "excellent service!"
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I have had TekSavvy DSL since 2007, never had any issues but when Teksavvy announced cable in my area I had to jump on the faster speeds.
I ordered the 25/2 service last week. The only downfall is when I called to switch my service from DSL to Cable it took me about 40-50 minutes of waiting for a tech to pickup, listening to elevator music but like they mentioned this is just growing pains. They released a lot of new areas with new speeds and they are busy fulfilling orders. Once I got through the process was very fast and simple. The Rep also honored my payment style (automatic withdraw from bank) since I was a long time customer. She let me know they no longer offer that but it was definitely a nice gesture to keep me on that because I have been with them for quite some time! Makes payment a lot easier.
Install also went right on schedule, Rogers Tech arrived a little bit late but took about 5 minutes to install everything. Once he left he let me know modem will be provisioned in about 30 minutes. After 30 minutes I rebooted the modem and was successfully connected to TekSavvy. First speed test was better then expected due to what I believe was the Rogers speedboost. My speedtest hit 59 down and 1.5 up. Later on in the day it did average out to 24.5 up and 1.5 up which is what I was expecting.
So far everything has been running very good, no slow downs during peak time and has not gone down yet.
Called in the next day to cancel my DSL service and that process took about 2 minutes.
Great service from TekSavvy once again and this is why I have been a customer since 2007 and hope to be a customer for the foreseeable future!
Great work TekSavvy, keep it up!
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