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Review by fink 
member for 10.7 years, 1955 visits, last login: 3 days ago
updated 36 days ago
 Toronto,ON
 Contract price not specified.  "cable speed and reliability has been good overall.. better than DSL" "Phone wait times are long" "Very good work and planning on part of Teksavvy to do my switchover."
| Pre Sales information:
Install Co-ordination:
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(ratings match consensus)
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Switched from Teksavvy DSL (customer for 5+years) to cable because of
old, unreliable copper wiring in my ap't building. All went as planned and
d/l, u/l speeds are better than advertised.
Only minor complaint is telephone wait times are getting long... up to
20 minutes/call.
Comments:
  TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | The Switch Glad to see the switch went as expected. We are continuously hiring these past few months as the demand has been growing at a rate that we are attempting to keep up with.
We'll catch up, it just takes some time.
--
TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) | |
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 Review by Mashiki
member for 11.3 years, 3142 visits, last login: 9 days ago
updated 38 days ago
- Woodstock,ON
- $46 per month
 about 7 days- "Fast, cheaper than Rogers."
- "Transfers can take a bit, same with new installs."
- "Best option you can get from rogers, inital setup can be expensive"
| Pre Sales information:
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Ah rogers. Expensive, excessively low caps, high prices. What more needs to be said? Well, if you have the option to switch do it.
Ordered the transfer, took 7 days. The modem was mailed out and received within 2 days of the order. A tech called the day it went live to inform me that the install was setup and good to go as well.
Overall I'm quite happy, generally seeing the ordered 15/1 service unless it's past peak then it's down a bit to 12/8 or so. Sometimes a bit less. Since you can get 15/1 service from Tek with a 300gb cap, for the same price as 10/1 with a 60gb cap, you should be able to tell what the savings are yourself.
Update 8/15/12
Service is now 28/1, though I'm normally seeing speeds in the 40/1 range sustained. Cap is the same, 300GB. Haven't had any problems, outages that were tek's problem. Or any serious latency issues since I've switched over.
Update 4/13/13
Since I've had the service, I've had one major outage lasting two days. While a pain in the ass, Tek did go out of their way when the service came back up to contact me(no less then 6 calls to my cellphone) to ask if I was indeed up. And to let me know that they were crediting my next months billing period a 2 day credit. The issue ended up not being Tek's but rather Rogers screwing up the routing for parts of Woodstock.
Comments:
| | Caps and what happens with TIPA requires resellers to also cap? You know ALL resellers are at the mercy of the actual last mile/plant owner. You're golden bridge won't be golden after a while. | |
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| | review Hello Mashiki,
Thank you for the great review! Glad to hear you’re enjoying the service, and are experiencing consistent speeds. This is wonderful to read. It’s nice to see you update your review every year or so and the review stays positive. This is fantastic and thank you for your kind words with every update! The routing issue we had a few weeks ago in Woodstock was very unexpected and I’m sorry to hear you were affected by the issue. We worked very hard to ensure this was a minimal issue and everyone was back on-line in a timely fashion.
Please keep updating us on your TekSavvy service; we thoroughly enjoy reading our customer’s experiences with us.
Thanks again for the updates!!!
--
TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
| | | To hottboiinnc To hottboiinnc: We have fought very hard to keep our bandwidth caps as high as they are, because we know its right for our customers. In the future this will stay the same, we are not going to lower our caps anytime soon. If for any reason this changes in the future we will continue to fight for our customer’s to keep our pricing the way it is and also to have some of the highest bandwidth caps. We respect our customer’s and believe they deserve the absolute best service from us; this will never change.
Thanks again
--
TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
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Review by Tenshi
member for 10.4 years, 1523 visits, last login: a few hours ago
updated 38 days ago
- Canada
- $80 per month
- about 2 days
- "Stable connexion, good service"
- "Communications seems less clear, voice supports switching you to English if you select French"
- "Still a very good choice!"
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(ratings match consensus)
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Was a very worthwhile change from Videotron.
Same reliability, roughly same speeds (except in evenings where it would drop a little) at a much more attractive prices.
Comments:
| | review Thank you for the review. We are happy to hear your enjoying the service.
Please keep us posted on your services.
Thanks again
--
TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
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Review by pldube
member for 1.9 years, 283 visits, last login: 2 days ago
updated 39 days ago
- Quebec,QC
- $98 per month
- about 14 days
- "illimité!"
- "rien trouver encore de mauvais chez TSI"
| Pre Sales information:
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Après 12 ans chez Vidéotron, j'ai fais le meilleure changement possible ! 30 Mbits illimité! 3x plus rapide et 6$ moins cher que le 8 Mbits illimité du Vidéotron Affaire.
Update 2013: Augmentation de 20$ quand les autres ont seulement 3$ d'augmentation pour le même forfait (vitesse et limite)
Comments:
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Review by emperors6
member for 2.8 years, 44 visits, last login: 8 days ago
lodged 40 days ago
- North York,ON
- $61 per month
- about 14 days
- "fast, reliable, responsible"
- "last mile served by incumbents"
- "punches above its weight"
| Pre Sales information:
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(ratings match consensus)
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I've been with TekSavvy since Jul 2010. A friend had recommended them over a year before that but I had no reason to switch. I finally ended up switching after Rogers implemented the usage caps and I couldn't believe my monthly bill.
Getting the connection took some back and forth with Rogers to figure out the exact date plus the provisioning from their end. That was a hassle. I don't think it's TekSavvy's fault, they do the best they can with what they're given in that area.
However, after I was connected it was smooth sailing. Service downtime was minimal. Basically just a couple of hours once or twice a year. TekSavvy has continued to improve their speeds leading to even more value. I am very satisfied with the service they have provided so far.
It is good to see that there are many new independent ISPs popping up, however I'll be sticking with TekSavvy since I don't see them doing anything else except continuing to offer good overall value for the customers that goes simply beyond the price they charge.
Comments:
 TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Thanks Hi emperors6,
Thank you so much for taking the time to complete a review. It great to hear this feedback and energizing to know that we are doing things right 
Cheers,
Andre
--
TSI Andre
Director of Service Delivery
TekSavvy Website | TekSavvy Blog | |
| | | | Re: Thanks Thanks, keep up the great work. Looking forward to aggregated TPIA in North York. | |
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Review by morisato
member for 5.1 years, 842 visits, last login: a few hours ago
updated 40 days ago
- Oshawa,ON
- $85 per month
- about 8 days
- "Order process was Simple."
- "Rogers made me wait an extra day for Provisioning."
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Order is Complete Now on Day 1
Sent in a beta preorder form for Atpia Cable 150/10 Package teksavvy mailed my modem out and forgot to bill me rofl p:0 so i politely asked for a bill so i can properly pay for it all But So far Presales Contact and Installation Info has been great 2 thumbs up to marc and andre. I
So on Install day today i was eager got my install @ 7:52 am all seemed to be going well Until about.. 7:53 am! rogers did not provision me so i spent the day resetting my modem every 30 minutes alll Day long p:) walked like 50 storeys worth of stairs in the process rofl. good exercise.
Bright side - Tsi Andre Called me to see if it was working - proactively It was not so we pushed a ticket into rogers to get it fixed. Will post The rest as it happens... My precious... Where is the
Precious.,..
So Another Day passed it is now been a full 48 hours since my rogers tech left and My Connection is still not live No fault of teksavvy though they have a ticket in and have been pushing for it.. Sigggh!
I woke Up on April 11th 10 Am Reset the Modem as per Andres PM and Now its working Speed tests @ non prime time are great Ip Does Geo locate to Nunavut Though. Will Update This review in approx 1 weeks time
Attachments:
Comments:
 TSI AlanPremium
join:2012-11-22
Chatham, ON | Thank You For The Kind Words Glad to hear your return to TekSavvy has been a positive experience for you. We're delighted to have you back as part of the family!
Let us know if there is anything we can assist you with along the way.
Regards,
--
TSI Alan (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee
Follow us on Twitter: @TekSavvyCSR; @TekSavvyNetwork | |
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Review by Void_Rift
member for 48 days, 3 visits, last login: 41 days ago
updated 43 days ago
- York,ON
- $70 per month
- about 7 days
- "Unlimited Bandwidth"
- "Constant Disconnections without any reliable help"
- "Not worth the investment"
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Our plan is the 28/1 Unlimited plan, after moving from away from Rogers. My family had Teksavvy for more than a year now, and after 6 months of reliable internet, the internet became completely unbearable. the connections drops every few minutes and takes a long time to get working again. Not only that, the connection speed drastically changes every time, from half the advertised speed to speeds, comparable to a dial up connection. The internet couldn't last half an hour on any time of day without any problems, leaving myself no other way but to seek a more reliable internet option which I can get from my phone tethered to my computer or from a free public hotspot. We had reached help many times in hopes of straightening this out for 4 months now, alternating between help over the phone and scheduled tech support coming over to solve the issue. Both support leaves without any progress.
Comments:
| | Response Hello Void_ Rift,
I’m sorry to hear about your connection issues. I absolutely would like to look into this for you so we can diagnose what is happening. Would you be able to send me your account information in the Direct Forum » TekSavvy Direct ? That way I can look into this a little further for you?
Thanks again
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TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
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Review by snark
member for 46 days, 31 visits, last login: 12 days ago
updated 43 days ago
- canada
- $70 per month
- about 10 days
- "ethics, knowledgeable canadian employees, no throttling, good terms of service"
- "awful connection reliability, low speed offerings, teksavvy fans are insufferable"
- "Relative to competition: GODLIKE. Relative to some other countries: DISGUSTING"
| Pre Sales information:
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(ratings match consensus)
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If you live in Toronto, don't even think about it, sign up with Teksavvy. You really don't have much genuine choice in this country/province/city, and Teksavvy for better or worse is as good as it gets.
Gangnam Style
---------------------
Their terms of service are not as blatantly anti-customer as Rogers/Bell, which is great. You can in theory run, say, a minecraft server for you and a few friends. Unlimited means unlimited.
No mandatory modem rental or hidden fees.
Employees that are Canadian,and technically competent at their jobs. It's amazing to talk to someone who is proficient in English, lives in Canada, and doesn't read off a script.
No throttling. I wish there was qos based throttling where voip traffic and such is prioritized over, say, bulk usenet traffic, but I'll take a blanket no throttling policy over Rogers' some-disclosed-some-hidden throttling meant to make it hard for you to use your internet as a TV show provider.
Unlimited data usage options are available. Not always at fair prices, especially on the higher tiers, but at least they're there. On the lower tiers the unlimited option is quite reasonably priced.
Teksavvy seems to at least pretend to give a crap about your privacy and your digital rights. Even though fighting the existing oligarchy and CRTC is a self-serving business need, it's aligned with what's good for Canadian society. It feels a lot better to pay Teksavvy for the internet than a company with no ethics like Rogers or Bell.
Occasionally you will get a very good ping to the Toronto Internet Exchange, a big internet backbone from where you might be able to get some good pings in online gaming.
Detroit Style
----------------
Their speeds lag behind the incumbents. If you want the fastest speeds available, Teksavvy usually isn't it.
"Fuck you" pricing on the unlimited data usage for the highest tier of speed.
Installation depends on Rogers/Bell, which have a direct financial incentive to make your life as a Teksavvy customer hell. Which is to say if you need internet, don't count on it in the first week.
Connection reliability is about as bad as it can get. Seriously. Some days you get 100% of what the connection is rated for, other times watching 1080p youtube videos (5megabit enconding at the most) takes an hour of pre-buffering on a 28mbit connection. QOS for things like Skype is usually abysmal.
Low upload speeds. Really low upload speeds. In Canada it seems that upload speed is like food in North Korea: if you're from somewhere else be prepared to readjust (downwards) your definition of "minimally usable". If this was 1999 and websites were all made in Frontpage with html and that's it, wouldn't be a problem. If you realize it's 2013 and want to stream a game, chat with HD video, upload a youtube video, provide yourself with a private VPN, sync a dropbox account, or god forbid run some kind of server (even for serving 1 or 2 friends), you can forget about it. In addition, if the upstream is saturated (which is easy to do with one person on skype doing video calling) you can forget about the downstream.
Teksavvy fans and websites are absolutely INSUFFERABLE. Take a good look at the forums here for multiple examples. Some guy complains that Teksavvy informing their users of 4 nights worth of potential outages with less than a business day notice is affecting his ability to make a living, and you get pages of Teksavvy fans telling him he's a moron for expecting his internet to work. In other words, if you have high standards of service from internet providers, presumably because you're not from around here, be prepared to learn what robber-baron style capitalism really feels like.
----
In conclusion, ladies and gentlemen, I give you Teksavvy. A company run by a couple of guys with a good heart and a lot of brains, that genuinely improves on the status quo (read: oligarchy), but not by much.
I give Teksavvy 10/10 for intentions, and 6/10 for execution. And that's really the best you can get in Toronto.
Comments:
| | Response. Thanks for your feedback, it's always appreciated when a customer takes the time write us reviews of any sort, whether it be positive, negative, or constructive. Because we are always working to improve ourselves I'm going to discuss mainly your points where you think we can improve. Are you currently in an area where our new packages are available?
Many of them offer the higher upload that people are looking for on both DSL and Cable. If you ever wish to discuss issues or concerns you are having with us, please feel free to reach us anytime- the direct forum is a way to discuss things with us directly if you would rather not go the public route. We strive to have a reliable consistent connection for our customers and if you are not receiving it we would be more than happy to troubleshoot anytime.
Once again, thanks for your time.
Cheers!
Liz
--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
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| | snark
join:2013-04-05
canada Reviews:
 ·TekSavvy Cable
| Re: Response. If you don't know how to take my review, take it as a somewhat reserved compliment. You guys are alright.
With regards to your reply, I am with the mcnicoll POI so presumably I will be one of the first groups of Teksavvy customers to have access to the new tiers of speed offered. While this is great, there are 2 main problems: your offerings come late for me (compared to Rogers/Bell), and even later for customers in different regions, and some of your prices are - if you'll forgive my use of internet parlance - WTFLOL. I mean seriously, over 200 dollars +tax for unlimited 150/10? And if you'd like, I can present a VERY cogent and reasonable argument that 10mbits upload in this day and age is low even for the average customers, much less technically savy ones. | |
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Review by crt
member for 2.1 years, 62 visits, last login: 16 days ago
updated 48 days ago
- Kitchener,ON
- $53 per month
- about 20 days
- "Higher bandwidth cap, fair prices, and direct customer service via dslreports forums are all advantages over Rogers."
- "Once a year when it's time to upgrade the infrastructure, everything goes back to the dark ages."
- "Best residental ISP for Kitchener/Waterloo compared to other competition."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings match consensus)
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UPDATE - April 4, 2013
Modem fiasco is being resolved quickly. More updates after I see how the provisioning process goes. Hopefully my current modem does not prematurely deactivate before the new one is ready. Also, I was mistaken about the rates. I'm in Rogers territory, not Cogeco, which is more expensive.
UPDATE - April 3, 2013
Compared to when I first came to TekSavvy, the speeds and stability is much better.
Recently, I ordered a new modem and its been a week with no email for invoice/payment details. Looks like ATPIA rates are more money for slower speeds anyways. I give up again, just going to keep giving them my money because there's nothing better available. Maybe someday I can give a 100% rating.
UPDATE - Sept. 26, 2011
My theory on how Teksavvy is dealing with the network congestion. Step 1) Send Email to Rogers. Step 2) Wait 48 hours. Step 3) Done.
ORIGINAL review
TekSavvy pre sales information and install co-ordination is all a clever lure to take you away from Rogers for more of the same.
I'm supposed to be getting 15 Mbps downstream. For 2 months I'm lucky to get 1 Mbps for more than 12 hours a day.
Direct support forum takes 2 years to respond to any problems. The same drivel is given every time: "Rogers is upgrading, just be patient".
Value for money is terrible with activations fees when I was already on Rogers and had a modem already. They had to send two techs out to look at my modem lights and say 'Okay you're good'. The techs were not even Rogers employees. For all I know they could have been there to steal my TV.
The monthly fees and bandwidth caps are fine. Not that I'll ever reach 300 gb with a 1 Mbps connection. It's still better value than the lightest Rogers package. Though, not by very much.
Highly NOT recommended. Go with DSL or something else.
Comments:
TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Help needed? Hello,
I understand you may be frustrated with your internet connection, but we are here to help.
I looked at your thread in the Direct forum. I see that you initially asked if changing modems would alleviate the speed issues you were having. Other then that, we really haven't had the chance to do much Troubleshooting. I've replied to that thread to do some troubleshooting in hopes that we can gather an overview or your situation. I've also notice that you haven't called in to do any troubleshooting either. We really would like to help, but we do need you to help us do this for you. As for upgrades, this is true, there is one for Kitchener that is coming up within the next few weeks.
Thanks & Regards,
Martin
--
TSI Martin (Escalations) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum ) | |
| | | | Re: Help needed? Here's what I have read:
Upgrades coming week of September 12.
Upgrades coming September 22.
We're literally day-to-day at this point.
Coming up within the next few weeks.
Okay, whatever. | |
| | | | | Re: Help needed? Did you get charged for those tech visits? | |
| | | | | | Re: Help needed? If missing 3 hours of work so I can be at the my house for the second visit counts, then yes. | |
|
eheyl
join:2008-03-23
Kitchener, ON Reviews:
·TekSavvy Cable
| oh brother So very tired of people slagging Teksavvy for something beyond their control. Until they have their OWN infrastructure that they build, they will be at the mercy of bell/rogers because bell/rogers own the lines. When they want to do something (like upgrades), they will. I've been with Teksavvy since they became available in kitchener (I'm on extreme cable pro) and have had no issues with them. I've been seeing slowdowns at night but not during the day. and I know that Rogers is to blame, because THEY own the lines. Sheesh! | |
| |  Txbronx cheers from cheap seatsPremium
join:2008-11-19
kudos:3
 ·FreePhoneLine
·Rogers Hi-Speed
 ·TekSavvy DSL
| Re: oh brother said by eheyl:So very tired of people slagging Teksavvy for something beyond their control. Until they have their OWN infrastructure that they build, they will be at the mercy of bell/rogers because bell/rogers own the lines. When they want to do something (like upgrades), they will. I've been with Teksavvy since they became available in kitchener (I'm on extreme cable pro) and have had no issues with them. I've been seeing slowdowns at night but not during the day. and I know that Rogers is to blame, because THEY own the lines. Sheesh!
If you're so tired of it, then in your response it sure sounds like you think they are "resellers" ? Because they are NOT resellers. They are an ISP so each user is entitled to be upset with their ISP.
God forbid people be upset with an ISP that doesn't advertise they resell for Rogers i mean lease, i mean rely on.
At what point will users like yourself realize Teksavvy KNEW what they were getting into. This isn't news to them. They knew they were in bed with the devil and simply knew they'd be double crossed a few times here and there.
So if you would kindly leave new customers alone with their upsets with their ISP as Teksavvy is an ISP. Let the upsets continue, in time TSI might use ALL of it against Rogers in the future CRTC battles. Quit blaming customers for their wrongs when they did NOTHING wrong. | |
| | | eheyl
join:2008-03-23
Kitchener, ON Reviews:
·TekSavvy Cable
1 edit | Re: oh brother Not blaming anyone. But common sense should tell people that since Bell/rogers own their lines there's really nothing that a a third party provider can do. And as of last night the whole thing is much better as I was able to comfortably watch HD Law and order with no drops. And I guess TekSavvy really SHOULD tell people "hey we don't actually own the physical connection, we just lease from Rogers/Bell". I would have thought it would be common sense. But I guess its too much to ask for people to think about things a bit deeper. Kind of like the upcoming election, but that's a whole other story.
I don't work for Teksavvy and am a customer, so I think my comments have merit. You wouldn't blame the weatherman for bad weather right? He/she doesn't own the sky. WIth the whole UBB/AVP thing going on, I would have thought that people would know that TSI is beholden to Rogers for their lines. | |
| | | | | | Re: oh brother So I guess I should write a second review for Rogers?
Be right back, calling Rogers technical support. | |
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| Reviews:
·TekSavvy Cable
| said by eheyl:So very tired of people slagging Teksavvy for something beyond their control. Until they have their OWN infrastructure that they build, they will be at the mercy of bell/rogers because bell/rogers own the lines. When they want to do something (like upgrades), they will. I've been with Teksavvy since they became available in kitchener (I'm on extreme cable pro) and have had no issues with them. I've been seeing slowdowns at night but not during the day. and I know that Rogers is to blame, because THEY own the lines. Sheesh!
Are bills say Teksavvy not Rogers therefore Teksavvy is to blame. So sick of them and there fans playing the blame game awhile paying customers get screwed. | |
| |  TwiztedZeroNine Zero Burp Nine SixPremium
join:2011-03-31
Toronto, ON
kudos:3
·TekSavvy Cable
| said by eheyl:So very tired of people slagging Teksavvy for something beyond their control. Until they have their OWN infrastructure that they build, they will be at the mercy of bell/rogers because bell/rogers own the lines. When they want to do something (like upgrades), they will. I've been with Teksavvy since they became available in kitchener (I'm on extreme cable pro) and have had no issues with them. I've been seeing slowdowns at night but not during the day. and I know that Rogers is to blame, because THEY own the lines. Sheesh!
TSI does have its own infrastructure, right up to the POI... from the POI to you though is LAST MILE, controlled by the evil robbers-sith.
DIAL 1-80-DARK-SIDE for free Jedi lessons... 
--
You see there is only one constant. One universal. It is the only real truth. Causality. Action, reaction. Cause and effect.
-Motorola SB6120-1.0.6.1 + Netgear RangeMax WNDR3700v1
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Reviews:
·TekSavvy Cable
| TSI has to fix this I understand that some of TSI customers think that those of us who are upset with TSI service are being unfair b/c TSI does not own the lines and has to rely on Rogers. I accept that there is an element of truth in that, unfortuantely it is an unforgiving world.
TSI has been expanding its customer base to the point it has been overwhelmed; that was within their control and what any business would seek to do. However they did not do so without adversly affecting their existing and new customers. They should have planned for this; they either did not or they made a pigs ear of it either way they are responsible. As a matter of contract law our relationship is with TSI and not Rogers and therefore we complain to TSI. If TSI has evidence that this is a deliberate attempt by Rogers to interfere with the service of its customers then it should make this known. It might be concievable that in such a case that a class action against Rogers for the tort of interference in contract by TSI customers.
Ultimately as with any contract the parties must take the banefits with the burdens. TSI is supposed to be providing us with highspeed internet service not excuses | |
| TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:23 | Your Modem order Hello,
Would you please post in the »TekSavvy Direct forum as we would like to discuss the Modem with you.
Thanks,
Martin | |
| |  MJB
join:2012-01-29 | Re: Your Modem order GOOGLE FIBER | |
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 Review by dbusguy
member for 10.2 years, 921 visits, last login: a few hours ago
updated 51 days ago
- Mississauga,ON
- $46 per month
- "Highly trained tech support staff"
- "None"
- "You get more than your monies worth with good reliable internet"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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March 25/13
I called into tech support this morning about having trouble with my cable internet. Some sites worked and others didn't. I had read about trouble with the POI at Wolfedale and just wanted an update. I was talking with TSI Reanne. I asked her if she wanted to open a ticket for me and she asked if she could run some tests. I had some time and knew the more info TSI, the quicker you'd be able to troubleshoot. We spent about 45 minutes doing different tracert's and ipconfig's and resetting the modem and then checking the settings and power within the modem. I was very pleased to be dealing with a tech that had knowledge of the tests she was doing and felt confident to work with me and not talk down. I've spent far too many hours in the past dealing with Rogers and Bell, being asked stupid basic question while they read through a flow chart to have them run out of questions, not know what they are doing and to be passed onto someone else. This is the benefits of Teksavvy. An intelligent company with fully trained tech staff who know what they are doing and can fully communicate with their customers and can trouble shoot together.
I thank you for fully training your staff and especially thank Reanne for being patient with me as I fumbled through the tests and tried to decipher the info I was seeing so that I could relay this info back to her.
Kudos to Reanne and Teksavvy!
Edit
On March 26/13 I received a follow-up call from TSI asking if everything was all working or was I still having troubles. It's nice to have a company concerned and do a follow-up call to make sure everything was working.
Again Kudos to TSI!!!
Comments:
| | Thank you Hello there,
I just wanted to thank you for taking the time to share your experience with us. We always love hearing back from our customers. I'm glad to you are happy with the service you received here and will be sure to pass this message on for you.
Thanks again,
Keith
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) | |
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