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TekSavvy Cable page on DSLReports
Six Month Rating

Reviews:
bullet 531 reviews (386 good) (79 bad)
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Review by joewahba See Profile

  • Location: Waterloo,ON
  • Cost: $47 per month
Good "High cap limits"
Bad "1mb/s download during peak ours, 2 hour wait times for service.."
Overall "Much worse service than Rogers"
Pre Sales information:
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Connection Reliability:
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Value for money:
(ratings below consensus)

I've been a Teksavvy extreme cable (15/mbs) customer for a month and have decided to go back to Rogers. I've been getting 500kb downloading during 5pm-2am for the past couple of weeks. They put the stop sale on now, but they should have calculated the strain this customer base would put on their current bandwidth. I'm not impressed at all by their support, they haven't offered to reimburse customers for their error and after waiting 2 hours to get to tech support they simply ask you to send you more statistics. This isn't how you run a business, I'm taking mine elsewhere.

Why would you expand your customer base when you knew you didn't have the bandwidth to provide service? I can't even download youtube vids from 5pm on. I'm pissed off and angry and when I call the customer service they recommend I wait 2 hours to talk to Tech Support. Tech support recommends I keep them up to date on the shitty service they're providing and standby for the next few weeks while Rogers "upgrades" their service.

I experienced slowdowns with Rogers too, but they were apologetic, they comp'd me the months that I wasn't getting the advertised download rates. They sent out service techs to try and remedy the service. They didn't tell me to wait while i'm charged 50 bucks a month for dial up service. If you're in KW you should forego tek and just use an AOL 870 free hours cd-rom. You'll be glad you did.



member for 6.7 years, 1 visits, last login: 3 years ago
lodged 3 years ago

Comments:

Review by JustinEss See Profile

  • Location: Ottawa,ON
  • Cost: $62 per month
  • Install: about 5 days
Good "Speeds as advertised, very little noticable congestion"
Bad "None to date"
Overall "Excellent ISP if you're in a good region, no caps!"
Pre Sales information:
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Value for money:
(ratings match consensus)

Originally ordered DSL due to confusion as to which POI I was on and a Stop-Sell, however the stop-sell was removed a few days later, was very easy to get switched to Cable and no penalty incurred as the DSL hadn't been activated.

Connection has been rock solid since May, typically get between 20-24Mbit even during peak hours. No issues what so ever.
Best of all no caps of throttling.

member for 3.5 years, 255 visits, last login: 148 days ago
lodged 3 years ago

Comments:

Review by Xeliax See Profile

  • Location: Montreal,QC
  • Cost: $38 per month
  • Install: about 10 days
Good "Not Bell, Not Rogers, Not Videotron"
Bad "Extremely slow speeds when you need your connection the most (evenings)"
Overall "Avoid until problems are resolved"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
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Value for money:
(ratings well below consensus)

I was happy to leave Bell ADSL for TSI Cable but now I regret since I don't get my advertised speeds and can't stream online content... which is extremely important for me since I don't have cable TV or anything else.

No matter who provides the lines to TSI (Rogers, or Videotron in Quebec) if I understand this right, TSI rents volume from them. As much as I pay for the apartment I rent, if the apartment has a problem I can go against my landlord and get this fixed rapidly to get what I paid for. I don't know but if TSI signed an agreement with Rogers mentioning that they can't sue Rogers, then they, and we the customers, are in trouble... but I really don't know about this... just questioning myself.

Would it be also possible that Rogers wants to drive business away from TSI ? In any case, even though I'd like to stick with TSI for what they represent, this is business and we shouldn't have to pay for speeds as slow as 0.5 Mbps when we are paying for much higher speeds as per our agreement with TSI. And even though TSI used to represent a way out of Bell and Rogers (and Videotron in Quebec), if they don't have the power or means to make Rogers deliver what TSI pays for, then in no way I'll be sticking with TSI. And Bell/Rogers will win again unfortunately.

I'll give 4 more weeks to TSI to have the speed in the Montreal area fixed to what they should be, then I'm out. It will then have been 12 weeks that I will have waited... I believe that's fair enough for a small company I want to support as much as possible... but won't if they can't deliver.

I didn't give a high score for install co-ordination since on the 2 days that their provider was supposed to show up at my place, it didn't. Wasted my time. TSI should address with their providers since it seems I'm not the only one impacted by this.

My review is not really good, but I just hope it will kick TSI's behind in order to get it all together and start delivering as they used to. Please don't tell me to send a PM, I've addressed the situation with TSI through other means than this web site.

member for 3 years, 1 visits, last login: 3 years ago
updated 3 years ago

Comments:

Review by tazooo See Profile

  • Location: undisclosed location
  • Cost: $40 per month
Good "Bandwidth limits"
Bad "Speeds have been terrible for almost a month now and there doesn't seem to be a close fix"
Overall "Until this is fixed, do not join. I'm already considering switching providers."
Pre Sales information:
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(ratings well below consensus)

I was waiting for Teksavvy to make it's way to my city and when it did, i was probably one of the first to signup with them. I called and waited for about 10-15 minutes and made my order very quick. The rep on the phone was nice and did a good job. We had a little miscommunication with the name but that was resolved pretty quick in the direct forums. That's one of the good things about this service. The direct forums and phone reps respond quickly and help out when they can.

My plan is the 10mbps/0.5mbps one with 300GB. So far i haven't been anywhere near that but it's good to be free to download what i want or watch what i what without the pathetic 60GB limit with Rogers. For less money and high caps, this decision worked great for me. The speeds are always a little higher than advertised when i tested them and the service has been reliable and consistent. The price difference between Rogers and Teksavvy (speed plans) wasn't too different since i had discounts with Rogers but the caps made a huge difference.

The only hiccup i had on day 1 was with Rogers randomly coming by and cutting my cable when i wasn't home. Fortunately the Rogers rep was a rep based out of my city so i gave them a call and they resolved it completely within a couple of days. I contacted Rogers the day before to make sure they didn't touch anything but of course that message didn't go through properly. This was more of a problem with Rogers but Teksavvy should work a little harder with them to get these small problems resolved.

Overall, i've been using Teksavvy for almost two months and it has been great. No problems other than the initial ones and i'm extremely happy with their service.

UPDATE: So it's been a few months but it seems like the grace time is over. Speeds have been way below average for the past month (around 2mbps most of the time with 5 MAX) and the lack of feedback from Teksavvy has been appalling. I'm definitely not impressed right now and i'm looking at switching providers if this doesn't change soon.

member for 3.5 years, 46 visits, last login: 3 years ago
updated 3 years ago

Comments:

Review by cyc66 See Profile

  • Location: Waterloo,ON
  • Cost: $55 per month
  • Install: about 10 days
Good "Fair price and generous monthly cap"
Bad "Beholden to Rogers and shortsighted bandwidth management"
Overall "Don't bother unless you need high speeds and unlimited monthly usage for overnight downloads"
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(ratings below consensus)

Teksavvy is a company run by well meaning people who seem to be in over their collective heads. They constantly allow Rogers to get the better of them by oversubscribing their networks with the hopes that Rogers will provide the necessary upgrades before things get too bad. Unfortunately, things always seem to get quite bad. There has been congestion on the Kitchener-Waterloo service area for quite a few months although it wasn't horrible during the summer months when students are out of town. When the students returned the speed dropped to sub 1mbps instead of the 15mbps I signed up for or the 24mbps that Rogers updated all 15mbps customers to. (That's another thing, Rogers can upgrade packages without the permission of Teksavvy it seems.) Weekends are the worst, with sub 5mbps all day and sub 1mbps for most of Sunday.

I was also 'deprovisioned' somehow and was left without internet access for over 2 days. Teksavvy could only file a ticket with Rogers and apparently Rogers can wait 48 hours before looking at it. I am lucky as others have been without access for longer periods of time.

I should have stayed with Teksavvy DSL. It was a consistent 5mbps but slow and steady is better than what I have right now. I hope the magic upgrade occurs soon as I would much prefer >15mbps downstream.

member for 7 years, 629 visits, last login: 96 days ago
updated 3 years ago

Comments:

Review by bassteban See Profile

  • Location: Quebec,QC
  • Cost: $33 per month
  • Install: about 28 days
Good "Good price for a service that is given for double the price by the company."
Bad "3rd party reseller that is at the mercy of anticompetitive practices from main company."
Overall "Good value once you get the service."
Pre Sales information:
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Value for money:
(ratings below consensus)

***This is a preamble to a full review once service is activated.***

Now I've used Videotron cable in Montreal and am still subscribed to the service until I see how good it is for same service under Teksavvy.

Ordered the service on Sept 9th 2011 (Qc Cable - D:8mbps U:1mbps B:50GB) to be activated on 20th of September (I was told by a friend to not set a date too close as it would be pushed back). Turns out I waited on the tentative date until the 20th WITHOUT news and when the day came, I called them up and they said the tech wasn't coming.

The evening after I called them, received an email letting me know I was going to be activated on the 7th of October, A MONTH after the order date. I called Videotron and they could get it done next week if I went with them. So there is my point that they are at the mercy of the main company.

My main disappointment in this is running an extra 2 weeks without internet at home and also the fact that I could've gotten a better price for my modem by ordering it somewhere else and for my router as well (better price or much better quality for the same price i.e. a modem capable of much higher speed would I decide to upgrade in the future).

So there you have it. I will post an update once my service is activated and thoroughly tested!

Thank you.

member for 3 years, 4 visits, last login: 2.9 years ago
lodged 3 years ago

Comments:

Review by zbw68973631 See Profile

  • Location: Mississauga,ON
  • Cost: $59 per month
Good "High quality when it works properly"
Bad "Sometime it does not work properly"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Almost have been with Teksavvy's extreme pro cable for three months now, the overall experience is good, nice speed, no usage limit, $60 per month but worth it. However, I don't know what happened these days, the connection is being very unstable, almost losing connection every 1-2 minutes. I tried to contact the technical support but I was told that they may have to send Rogers technical team to my house, and there is a possible cost of $90 dollars.

After I making the phone call, it worked nicely for like 4 hours, so I called back to cancel the appointment with Rogers. But unfortunately it fails again, during the time I was typing this review, it lost connection for 3 times.

I will be glad to stay with them if the thing works properly as before, but right now I am very disappointed.

5-31-2011 Update

Now after I called TS's tech support Rogers made some adjustment so the service is back online now. BUT the tragedy is that now Rogers BANS one of my download software called "Thunder Network", and I spent a lot of money on their membership. They did it without sending me any acknowledgement, I just can't understand, if they do not allow their customers to download a lot, what's the reason for me to spend $59 a month for the Extreme Pro? The only reason I choose TS's top level cable is because it has the highest speed and no usage limit, now that only seems to be my own wishes.

7-27-2011 Update

They keep blocking one of my downloading software even I do NOTHING with it. Here is the speed test results.

9-20-2011 Update

See the speedtest result I had at 9:22 PM in Mississauga.

Attachments:
Click for full size


member for 3.3 years, 22 visits, last login: 2 years ago
updated 3 years ago

Comments:

Review by Asgorath See Profile

  • Location: Newmarket,ON
  • Cost: $48 per month
  • Install: about 10 days
Good "Low price, good service, excellent forum support staff"
Bad "Call centre staff"
Overall "Glad I switched from Rogers, I can enjoy the internet again."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Note: This is based on service provided to Newmarket, Ontario. I can't speak to the quality of service in other areas.

After being on Rogers cable for a few years I decided to make the switch to Teksavvy cable. I'm certainly glad I did.

Old Rogers Plan:
Speed: 10mbps
Cap: 95gb
Price: $72.31

New Teksavvy Plan:
Speed: 15mbps
Cap: 300gb
Price: $48.53

When you compare the plans it kinda makes switching a no-brainer.

While I was happy with Rogers connection reliability, the price was outrageous considering the low cap and throttling. I've been with Teksavvy for just over 3 months now and am very happy with the service.

So far the connection on Teksavvy seems to be fairly stable, I think I've counted only a few times where the modem lost connection but it was quickly back up and running. More importantly though I'm no longer counting bytes hoping to squeak in under the cap each month. I went over a few times with Rogers and the cost adds up quickly. I'm also no longer feeling like Rogers has a direct line to my bank account and is sucking me dry...

My one and only complaint so far, and it's not much of one to be honest, is the professionalism of the phone staff. During the switch process I had to call in a few times and I wasn't all that impressed with the people I was speaking too. A few times I wasn't even sure if I was talking to employee at a call centre or someone at home on their day off. Luckily the support staff on the direct support forum are great and they helped me complete the switch with no further issues.

Would I recommend Teksavvy to others? Depends. If you're in an area impacted by congestion I would say hold off. But if you're in an area like Newmarket I'd ask why you haven't already signed up?


member for 3.4 years, 138 visits, last login: 2.8 years ago
updated 3 years ago

Comments:

Review by jord See Profile

  • Location: Newmarket,ON
  • Cost: $48 per month
  • Install: about 14 days
Good "If it mostly works, it'll probably be fine"
Bad "If it doesn't...don't expect service (if any)"
Overall "Teksavvy was idolized for service - not so much nowadays..."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

This is just a quick write up, as I really DO hope to change it to something much much better later on.

I and many others use to love Teksavvy for what it did best: Customer Service *with* the kitchen sink.

However, since the debut of it's cable internet service, followed by the subsequent inability to say 'no' to new accounts/sign-ups; it's prior qualities have become little more than a distant dream.

Their business model focused on 'SERVICE'...but they're probably *beyond* 10x serviceable capacity right now (i.e. so many customers, it's now known for the polar opposite).

If Teksavvy is to retain or regain it's previous business model, it needs to:

- stop taking on 'new' customers: Boats close to capsizing from over capacity, aren't helped by adding more to a dire problem.

- truncate/cut back customers (incredibly difficult) until 'acceptable service' levels are re-achieved '&' improved upon.

*OR* merrily continue on it's way until push comes to shove.

Got Teksavvy's Extreme Cable package: Getting 1,500Kpbs/800Kpbs (avg) from (ad) 15,000Kpbs/1000Kpbs.

member for 8.8 years, 151 visits, last login: 1.1 years ago
updated 3 years ago

Comments:

Review by CID128292 See Profile

  • Location: undisclosed location
  • Cost: $40 per month
  • Install: about -1 days
Good ""Good" is not the synonym of the word "TekSavvy""
Bad ""Bad" = incorrect information of technical support (lies in other words)"
Overall "my 170$ of service activation = no internet service at all (zero) provided by the company"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

CID128292

The only good thing was with teksavvy's services is a lady on the phone that sounds really nice when you could get hold of her today at 5 pm. After this time company literally dies. What can I say 24/7 support when I am calling right now from 730pm to 930pm non stop for on a connection that sadly is not mine, but rogers that lags every 3seconds through skype, because guess what... I have spend all my money on my cell phone calling you first 30 minutes, taking a note from that lovely lady speaking with me today at 5pm that stated "...it is easier to get hold of us at the evening or at night...". Hopefully she wasn't talking at the same time with someone else.

Next, before going home from work at the same 5pm I got transferred by that lady to the tech support and tech guy with a good voice was talking to me as supposed to a customer.. But...

First of all, activation date was yesterday 9/13/2011 and I took a day off from work in order to be here (at home) and wait for tech support. You should have a certain time when you would come to my place or call me on the phone but I have never received a phone call on the same date when I should of get an activation. And your certain time is somewhere between 8am and 5pm which is absurd obviously.

No one came. (Dot) Perfect... But today (9/14/2011) I am receiving a text message on my phone stating that service was actually activated. Just this moment I thought I am a happy customer again and that is a time when I called tech support and they began to explain to me that they actually activated it outside of a house and everything I need to do is to plug in my modem to my computer and to a phone line.

+ They said that modem is already configured and BOLD[ guy was sure about that ]!!! At the same time when I was talking to tech support I was looking at this page: »www.teksavvy.com/en/support.asp. While being on the phone I was also making a research just to be sure what he is talking about. So he stated that he did set up Routed Mode that appears he obviously didn't when I came back from work to test it. Also again he stated surely that internet connection on my address is activated and I just need to connect all in all...

Outcome:
-i took a day off from work, no sign of a person near the door
-i tried everything in teksavvy's support page (»www.teksavvy.com/en/support.asp), nothing worked
-through the same page I set up myself routed mode for modem doing teksavvy's work (it appears I have nothing else to do)
-yes I have windows 7 and yes I changed that file permission and renamed it and copied required one
-so i looked in documentation and checked all rooms of a house for internet connection, only Power indicator works
-i spent 2 hours calling you for support... nothing... no response... (value = null)
-in total for two days i spent 6 hours trying to fix a problem myself for which I paid in total 170$ for the second day and stayed home for no reason first one

I must say that support (person that talks on the phone) is a face of a company especially in your case. Giving incorect information to customers and lying to them would never make a good business to you and to your customers in the long run.

This is disrespect to me and my time in the first place.

Concussion:
1. I would really appreciate to have day and my 6 (now 7 hours) back. But, well, sad fact is that it would probably never happen.
2. I would also appreciate to solve my problem till Saturday this week, because we are all people and I have a family that waits for my in skype every weekend.
3. I would want a refund of your services you provided if 2nd point fails

Thank you

member for 3 years, 1 visits, last login: 3 years ago
updated 3 years ago

Comments: