dslreports logo
site
spacer

spacer
 
    ISP Rolodex Intro Local ISPs Members U-Verse FiOS FiOS Soon
spc

spacer




how-to block ads



TekSavvy Cable page on DSLReports
Six Month Rating

Reviews:
bullet 506 reviews (371 good) (74 bad)
bullet Submit a review by email click here
bullet login for new review notification feature

Review by muqmeqe See Profile

  • Location: Coquitlam,BC
  • Cost: $38 per month (month by month)
  • Install: about 10 days
Good "x2 speed and 5x the Gigs for the same price as Shaw"
Bad "Quality of customer service by phone patchy - Use Teksavvy direct forum"
Overall "If they stay on top of speed issues as they expand, great alternative"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Aug 2011 update - stability has been good. Thanks TSI

Briefly, here's the timeline for my installation:

March 21
- Called Teksavvy to sign up. They said to call Shaw and get a cancellation date

- Called Shaw can got a 10 biz day cancellation date since I owned the modem (April 4th)

- Called Teksavvy and provided cancellation date. I had a Motorola SB5101, but TekSavvy says Shaw is only allowing Teksavvy to provision Motorola SB5102s. Order one from Teksavvy for $75, figuring it will pay itself off in 5 months. Rep says I should receive an order confirmation email in the next few days, and then another notice 48 hours before the transfer. They say no Shaw tech need be on site.

March 24
- Received email confirming order. There was an error, saying I wasn't keeping Shaw TV, which I was. Called to call centre, and they said they would update the order and notify Shaw, and that a tech would need to be sent out to install a filter. (NOTE: This turned out not to be true.)

March 27
- Received and email saying new Motorola SB 5102 modem was shipped on the 25th via Canada Post - tracking number included.

March 29
- Modem arrived.

April 3
- Should have received the 48hr notice of installation yesterday, so I call customer service. Confirm install for tomorrow, no explanation as to why no notice. Also say that a Shaw tech will NOT be required on site. Simply wait for the Shaw modem to wink out, then swap with Teksavvy modem.

April 4
- Shaw modem does not go down so at 2200hrs I switched to Teksavvy modem, and it works. INSTALL COMPLETE.

- Run speed tests on Shaw "High Speed" service before switching and get 8.5Mbps/490kbps to San Fran and L.A. before switching. After switch to "Teksavvy Pro", re-run tests and get 1Mpbs/1Mbps. Yikes! Call Customer Service and they say that there might be an issue with Metro Vancouver customers, especially in the evening. Would have been nice to know at order time. No ETA to resolution. Understand this all part of know issue described here:

»[Cable] Ethernet Card upgrade in Vancouver?

Will update this review once I see what the speed is after the GigE card upgrade.

Other items of note:
-I signed up for the $5 domain hosting package, and I feel like I'm the first customer ever provisioned. Still a week an not all issues resolved (DNS working, webmail setup, multiple login sessions allowed, SMTP settings). Will post a separate forum note, as this is offered by Teksavvy business solutions and was independent of my cable internet.

--UPDATE April 14
GigE card installed for Metro Vancouver and speeds both ways are as they should be. Hope Teksavvy can stay ahead of the curve. Hosting issues resolved as well.

member for 9.3 years, 52 visits, last login: 1.3 years ago
updated 2.6 years ago

Comments:

Review by chaoticessence

  • Location: Nepean,ON
  • Cost: $41 per month
Good "High quality service (both product and customer service)"
Bad "Being a wholesale provider can mean switching can be a hassle"
Overall "Great product, great price... Overall - recommend!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Services:
Value for money:
(ratings match consensus)

Switched from Rogers Cable to Tek. Transfer went smoothly, and, after switching, costs went down from around 70-80 (with overage charges) with Rogers, to about 41 after tax with Tek... for the same speed and a better gig cap!

Also, despite the many horror stories, I've had an extremely favourable experience switching: customer service rep was both thorough and extremely helpful - and required no escalation or transfer to an "activation specialist", the modem was shipped as promised, service started exactly as described, and there has since been no issues with either Rogers cutting the line (as per many a forum pust), nor any unannounced Tek issues. Overall, I'd strongly recommend them, for just about any type of user!

(review was emailed from domain hotmail.com)
lodged 2.6 years ago

Comments:

Review by motoraway See Profile

  • Location: London,ON
  • Cost: $41 per month
Good "Service works as advertised. Connection up time is good."
Bad "Customer service cannot complete changes of service correctly."
Overall "Service is good and works, as long as you're not making a change."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

Our household has been a customer of Teksavvy for 3 years now. We've watched Teksavvy grow into what it is today.

Our original switch from Sympatico DSL service to Teksavvy was painless and simple. We placed the order and the connection switch happened while at work without us noticing. We switched to the MLPPP product once available without any issue at all. No calls to support as our connection always worked and if it was down, it would only be moments.

The problems with have encountered with Teksavvy have been both times we've had change in services. The first time we changed home phone companies, which we notified Teksavvy of a month in advance, what after several calls was our DSL disconnected 5 days early and being without internet access for 10+ days. We were offered a pro-rated discount for all the troubles, but it was never applied. Our second issue arrived recently when we notified Teksavvy 27 days in advance that we would be moving and switching from our DSL at our current location to cable when we moved into our new home a month later. I called them to inform them they were shipping our modem to our new home, not our current address. They corrected the information, however they didnt correct the problem as it was sent to our new address, which we can't access. Tech supports options will leave us without a new modem at our new location for over a week. I will be attempting to correct the situation with a manager and will update this review accordingly.

Overall the service is good as long as you don't have to make any changes to your service.



member for 8.3 years, 132 visits, last login: 312 days ago
updated 2.6 years ago

Comments:

Review by fahim See Profile

  • Location: Kanata,ON
  • Cost: $37 per month (month by month)
  • Install: about 7 days
Good "Great speed; no more aDSL!"
Bad "N/A"
Overall "I've been with TSI for DSL, and they're simply great. If you're in a DSL-crippled neighborhood, TSI cable is your salvation :P"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
(ratings match consensus)

According to Bell, I'm only capable of 2M aDSL service in my neighborhood.

Which is odd considering I've been on a 5M profile since 2007 (first with a TSI reseller, and then TSI directly) where I usually got ~4,2Mbps down.

Anyways, I figured why not switch to cable and get faster speeds, no throttling (at the moment) for about the same price.

- Ordered the Express package on July 28, 2011
- Received DCM475 modem on August 3, 2001 (mind you it was a long weekend; plus had to pick up modem in-person from the post office)
- Service activated August 6, 2011 (where the Rogers guy showed up early on a Saturday morning)

Cheers!

Attachments:
Click for full size
Click for full size


member for 3.1 years, 914 visits, last login: 5 days ago
updated 2.7 years ago

Comments:

Review by Syntekka See Profile

  • Location: Kitchener,ON
  • Cost: $55 per month
  • Install: about 14 days
Good "Actual speeds very close to advertised speed, easy all-online signup/activation, seamless transfer from existing cable provider"
Bad "None so far."
Overall "No caps, great speeds, easy ordering and activation!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Our seamless activation of TekSavvy Extreme Cable Pro (15 down/1 up, with no downloading cap) didn't require even one call to Teksavvy at any time. We signed up online at their website, and got various notification emails they sent over the course of the several days before activation. One of the later emails requires you to click to confirm the activation date, so make sure you do read the notes.

Leading up to our switch, we gave our existing provider (Rogers) the requisite 30 days notice, and clearly stated to them that although we were canceling, we were switching to TekSavvy cable, not cutting off cable internet service completely on that day! We had them note these specifics in their file.

We then submitted our online application to TekSavvy 14 days in advance of our desired activation date. I'm glad I didn't leave a shorter window before signing up online with TekSavvy, or else the desired activation date might not have been available to choose in their online system.

Our cable modem (DCM475) arrived in the mail about a week before service was to start.

The Rogers termination date and Teksavvy activation date were set to be the same day, 8am-11am. Around 8:10am the Rogers internet service stopped working, and shortly after that the Rogers truck showed up. The technician checked things out inside and outside the house, and said the cable internet signal was coming through fine and we were all set.

We hooked up the new cable modem and booted up the computer and weren't getting a working internet connection. The Rogers tech suggested that if we still couldn't connect for another half hour after he left to call TekSavvy. Since I'm familiar with troubleshooting (fixing loose cables and rebooting several times usually solves things) I soon noticed the ethernet connector cable to our PC wasn't pushed all the way into our new TekSavvy cable modem, so pushed it in until we heard a click. After we did a few spread-out power offs/reboots of the cable modem and then the router, all was well and the TekSavvy Extreme Cable Pro service began working perfectly!

On the day of activation, our speedtest result was: 14.3m/987 over wi-fi using my laptop, which is extremely close to the advertised maximum speed.

I suggest you do your online application with TekSavvy 14 days in advance to ensure you can select the day/time you desire, even though their website says 7 business days currently. 14 days should ensure you'll get the activation day/time you want like we did.

Best of all was never having to even once call TekSavvy for technical support during the entire process. I love it when things are seamless like that.

I will update this review in a month once we see how stable the service is. So far I have zero complaints, and it's great to have slightly faster service and no download cap now. Plus, I enjoy supporting an "indie" ISP with Canadian customer service staff (not that we've needed them...).

member for 2.7 years, 1 visits, last login: 2.7 years ago
updated 2.7 years ago

Comments:

Review by Zed071 See Profile

  • Location: Ottawa,ON
  • Cost: $49 per month
  • Install: about 7 days
Good "Easy install and runs faster than a scalded dog."
Bad "Still has to use Robbers Cable for the last mile."
Overall "As good as it gets as a new install with and indy ISP"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

What can I say?

It does what it says on the tin (website). Fast and cheap with a cap I'll never hit.

I think going as a new install with no other services from Robbers probably made mine a lot easier than converting from existing cable as Robbers does not want to give up its customers easily.

If you have a need for speed and can do it as a new install, it's cheap and cheerful.

IMHO, there's no better value for the money in this area.

member for 3.5 years, 1126 visits, last login: 8 days ago
updated 2.7 years ago

Comments:

Review by (hidden by request)

  • Location: H2R2L
  • Cost: $37 per month
Good "Amazing reliability and speed."
Bad "Takes a long time to connect due to Videotron's awful ethics."
Overall "Totally worth it, if you're hesitant don't wait a minute longer."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I was a former, very disgruntled Videotron customer. I decided for the first
time to switch to a smaller company, and chose Teksavvy after asking for
recommendations online.

First things first. The price is a bit higher on my review because I'm located in Montreal, and the major service providers in Quebec are ridiculously pricey so Teksavvy has to deal with that. If you're in another province it should be way cheaper so it's worth looking into their local deals.

It took a long time to get connected, but this is partly my fault as I
called them rather late. The Videotron technicians are the ones who come
connect the line and I suspect they take their time on purpose in order to
give Teksavvy a bad image. They never came on the date that was agreed upon,
leading to me staying at home all day for no reason. I had to call Teksavvy
back a number of times in order to get a second date and to confirm it.
Nobody called me back to confirm, I had to contact them myself. A couple
weeks later I had a connexion.

However!!!!!! Now that I am connected I am as happy as a clam. The speed is
incredible (I'm currently downloading at 840 kb/s and I didn't even get the
fastest connexion they offer because I'm not in the right area). I never get
service interruption. There are no downtimes when the connexion is slower.
Everything is peachy and great.

If you're thinking of switching but are unsure, do it, it's absolutely worth
it.

(review was emailed from domain gmail.com)
lodged 2.7 years ago

Comments:

Review by ProphLondon See Profile

  • Location: London,ON
  • Cost: $32 per month
  • Install: about 7 days
Good "Stable, as advertised speed if not a bit faster, cheap as heck!"
Overall "Best choice for normal people with a brain in their head."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Services:
Value for money:
(ratings match consensus)

I picked their 3M Cable plan as while I download a decent amount, stream videos from Netflix, download games via Steam and such I do not intend to live and die in front of my PC.

I thought the upload would be rough at only 256k, but it seems to be just fine for online gaming and Skype (voice) works great. I find I can download large files at a respectable speed and watch HD Netflix without hiccups (just not at the same time )

Never had to call for technical support so can't give that a rating, but with most support systems I'm sure quality depends on the time of day.

In the ~2 months I have had Teksavvy Cable the uplink has died once for an entire Sunday afternoon, found out that Rogers was doing some work and everyone in my apartment complex had lost their Rogers TV so can't really blame Teksavvy for that. Although, I wish warning could be forwarded from Rogers -> Tek -> Customer in those instances.

member for 2.7 years, 4 visits, last login: 2.2 years ago
lodged 2.7 years ago

Comments:

Review by mitchsomes

  • Location: N2E
  • Cost: $47 per month
Good "Fantastic speed and ping times. Cheap, high cap"
Bad "nothing yet"
Overall "If you were thinking of switching from Rogers Cable, DO IT!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Great ISP. I cancelled Rogers and the day of the cancellation I plugged in my
Teksavvy modem and after about 10 minutes it worked perfectly. I am getting a
constant 1.6-1.7MBps down and speedboost kicks it up past 50Mbps sometimes! just
check out this speedtest.net screenshot:

»speedtest.net/result/1406670073.png

Zero throttling thus far, just pure internet the way it is meant to be. I am on
the 15Mbps 300GB plan and it costs less than what I paid for 95GB and 10Mbps at
Rogers. I don't normally sign up do do reviews like this but this first day alone has blown me away. I haven't used tech support yet which is why I only rated it in the middle.

(review was emailed from domain yahoo.ca)
lodged 2.7 years ago

Comments:

Review by sm00nie See Profile

  • Location: Toronto,ON
  • Cost: $43 per month
  • Install: about 7 days
Good "Service is exactly as described"
Bad "Nothing as of yet"
Overall "Absolutely excellent service for the cost"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I ordered Teksavvy internet a week before I moved out with a helpful rep over the phone (took about 10 minutes max). They told me it would take 7 days to get a rep out and service activated, which was fine as I would not be in my new apartment earlier. They offered to sell me a modem, but I had already purchased a sb6120. The rep came on the assigned date and within 10 minutes he was all done and said the service would be up within the hour. I was not at home for the rest of the day, but the next morning everything was working fine.

I ran a speedtest and then a sustained download to confirm the speed and I received exactly what I paid for, 15mbps down and 1mbps up (300gb allotted bandwidth) for $42.95. It's been a month and I have had one outage, but that was not Teksavvy's fault and it was caused by a construction crew accidentally cutting lines (major outage in midtown Toronto). Otherwise, there have been absolutely no issues.

The speed has been consistent and there were no surprises with the billing.

The installation went flawless and the service has been excellent for the one month period.

member for 9.8 years, 248 visits, last login: 19 days ago
lodged 2.7 years ago

Comments: