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Review by pjr1 
member for 8.8 years, 257 visits, last login: 1 year ago
lodged 2.3 years ago
 Mascouche,QC
 $80 per month about 8 days "alway had good service with them" "nothing"
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had unlimited dsl and phone service with them for a couple years, decided to change to unlimited cable
speed is twice as fast as dsl here
advertised as Up to 7.5 Mbps down Up to 820 K upload
i get 8.3Mbps down and 1Mbps upload
so I am happy with the speeds
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Review by paulgb
member for 6.7 years, 241 visits, last login: 241 days ago
lodged 2.3 years ago
- Mississauga,ON
- $43 per month
- about 9 days
- "Everything"
- "Nothing"
 "best ISP"
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Everything went very well. The only reason for the non-best in the install co-ordination is that I called them to find out that my install was delayed before they contacted me. If one is taking the day off to be home for installation, this information may be important. I can't say enough about this service. It is three time faster than my Teksavvy DSL (because of Bell limiting Teksavvy accounts to 5Mbps, not due to Teksavvy), and no traffic shaping. Downloading the latest Ubuntu torrent, I averaged 12Mbps. I should have tested my Teksavvy DSL line before I cancelled it. Bell was traffic shaping the line, not Teksavvy. Just waiting to see what Usage Based Billing will bring. I am hoping the $200 first month bill for Teksavvy Cable will have a long-term payoff. I am certainly enjoying it while I have it. All speed tests to date have been 15Mbps or better, with the upload speed very near 1Mbps.
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 Review by mtape
member for 5.1 years, 27 visits, last login: 106 days ago
lodged 2.3 years ago
- Chatham,ON
- Contract price not specified.
- about 7 days
- "Faster, 200 GB Cap, no throttle, referral discounts, local tech support & forums"
- "Thrid Party wholesaler. Must wait for Service"
- "Teksavvy is by far the Best ISP i have every dealt with."
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I just switch about 2 weeks ago from there 5mb dsl to there 14mb cable to get away from bell. took about a week for the cogeco tech to come plug in the cable. modem was cheap as they had a open box model (Saved 25 bucks) So far I'm very happy with the speed.
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Review by kmorwood
member for 10.2 years, 39 visits, last login: 1.8 years ago
lodged 2.4 years ago
- Richmond Hill,ON
- Contract price not specified.
- about 7 days
- "Absolutely painless installation! Speed!"
- "Nothing so far"
- "Teksavvy == 100%"
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I have been a heavy Internet user for many years and my work-from-home business demands continually outstripped any DSL provider's ability to satisfy.
Last Monday night, in frustration, I started hunting for alternatives. While reading other reviews like this one I discovered Teksavvy. I read as many reviews as I could and then ordered it. The modem arrived in the mail a couple days later and the installer showed up at 8am sharp this morning ( 7 business days...just as advertised ). The installer was in the house for less than 10 minutes and the connection was live.
Wish I had done this long ago...although truly the Richmond Hill POI has only been active since December so I couldn't have done this much sooner.
Happy happy happy!
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Review by technovert
member for 6 years, 487 visits, last login: a few hours ago
lodged 2.4 years ago
- Chatham,ON
- $65 per month
- (month by month)
- about 2 days
- "Everything! Fantastic local support. Active community in forums and IRC."
- "They do not service all areas with cable. Are subject to whatever Bell, Rogers, Cogeco, CRTC, etc does."
- "If its available in your area get it."
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I have the 16/1Mbps cable service in Chatham. The speeds are fantastic. I am getting a constant 2MB/s on downloads from USENET. I am very happy with the service I received from Teksavvy. They allowed me to save $10 on modem shipping by picking up the modem in person at their call center/head office. Their service while usually excellent over the phone was also excellent while visiting their office. Three people actually greeted me and ensured I was being served upon entering the office. I will be having other members of my family sign and some friends sign up for Teksavvy cable once it is officially available on the website.
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Review by leeanne172
member for 10.3 years, 2491 visits, last login: a few minutes ago
lodged 2.4 years ago
- Toronto Ont
- $55 per month
- "Everything so far"
- "Nothing so far"
- "Should have switched a long time ago"
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Ordered Teksavvy at the start of January and everything was up and running within the time period I was told of. Speed has been good and consistent, no problems with streaming and I am truly loving the unlimited bandwidth, hopefully it will be able to continue for a long time yet. I was paranoid to stream with Bell, I always felt that the meter would tell me I had used way more bandwidth that I felt I did but no more ! 
Very happy that I switched to Teksavvy, wish I had done this way sooner but better later then never.
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Review by xdrag
member for 8.3 years, 680 visits, last login: a few hours ago
updated 2.4 years ago
- Scarborough,ON
- $50 per month
- about 15 days
- "Great ISP making big leaps for Canadian internet"
- "Cable Reliability and recent expansion issues"
- "BEST value for money, don't hesitate if you're willing to tough out some rough patches."
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I was a DSL customer of Teksavvy since 2009 and due to the UBB issues, I recently switched to Teksavvy's cable offer. I was probably one of the earlier ones to jump ship. The install was flawless and after a quick phone call to tech support, I was up and running.
The main issue I have with the cable service is reliability. TWO times, there has been a congestion issue with the McNicoll POI that took weeks to fix. Hopefully the latest fix is the last fix. That being said, when the service is up and running the way it's suppose to be, it's a beauty. Speedboost with speeds of 50megs+ blaze through all the video streaming I do and p2p speeds are ALWAYS unthrottled. Lastly, the caps are reasonable and the best out there.
I have 2 landlines, 2 cable services and 1 DSL services with teksavvy in my family. I will continue to support teksavvy with my business as I believe they hold the key to Canada's internet future.
However with their "break-through" year rolling along and recent massive expansion, a lot of issues have slowly creeped up. Mainly, customer support and communication with their customer base has deteriorated (though still the one of the best in the industry).
This is not unexpected with any organization that's expanding. After their growth has stabilized, I hope teksavvy will go back to their roots and continue to excel in the principles that made them successful in the first place: unprecedented customer support and unrivaled value.
All that being said, I wouldn't hesitate to refer someone to teksavvy. They provide industry-leading services and support at everyday affordable prices.
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 xdrag
join:2005-02-18
North York, ON | update Congestion problems AGAIN. 3 times now. | |
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Review by minbel
member for 2.5 years, 83 visits, last login: 184 days ago
updated 2.4 years ago
- Richmond Hill,ON
- $63 per month
- about 16 days
- "Price, speeds and unlimited BW are mind-boggling!"
- "Activation wasn't as smooth as I would've liked."
- "Very satisfied with overall experience!"
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December 8, 2010 - Called TSI to inquire about home phone line and possibly switch if the deal was good enough. Placed an order for a single line with 1 feature (saved $20+ on that) and at the very end of my conversation asked whether the sales rep knew anything about cable being available in Richmond Hill. "Funny you should ask", -she said, "it actually has been available since two days ago". Placed and order instantly for Cable Extreme Pro for $54.95 + Motorola SB6120 modem and had my activation date set to Dec 18.
December 18, 2010 - Fast forward to activation day, it was Saturday so wife was home and we didn't need to take a day off to wait for Rogers tech. Time slot was 11 am - 2 pm, and when no one showed up I called TSI around 4 pm only to find out that my order was cancelled due to my postal code not being serviceable... yet!!! I immediately tried the website and indeed it showed as "unavailable".
December 19, 2010 - Posted in direct forum. TSI rep apologized for the inconvenience, stated that Rogers provided an updated list of postal codes which did not cover Richmond Hill area completely and offered the full refund + modem return kit on the spot. After having issues with DSL speeds (2.7Mbps profile with a distant remote) I was really looking forward to having luxury cable speeds and unthrottled connection, so I asked to try and place an order again since there were several success stories on the forum.
December 23, 2010 - Everything went silent for a few days and all of a sudden I receive another activation e-mail with Dec 24, 2010. Called TSI and after waiting 15-20 minutes (waited patiently like everyone should) talked to the rep and he confirmed that Rogers tech will 100% be there.
December 24, 2010 - Rogers tech called my cell in advance and knocked on the door around 11 am. The modem was synced and he replaced the connectors on coaxial cable with a pair of quality ones and left. I was up and running in about an hour.
January 11, 2011 - Unthrottled, uncapped connection has been a smooth sailing for over two weeks. Downloads are maxing out at steady 1.8Mbps and uploads at 120Kbps. It literally takes minutes to download few gigabytes of data.
Conclusion: I am extremely happy with the switch since my DSL days were far from perfect, with being moved around between the remotes and Bell limiting my profile twice (DL speed was reduced from 500 to 270Kbps). There was a certain level of confusion, frustration and even despair along the activation process but having dealt with Rogers and Bell before I can safely say that TSI, even though they dropped the ball last year, are definitely doing everything they can to provide the best service possible. I've dealt with TSI CSRs at least 8-10 times in 3 years and even when final results weren't what I expected, I experienced proper treatment and professionalism.
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 Review by codecx
member for 6.1 years, 569 visits, last login: 3 days ago
lodged 2.4 years ago
- Mississauga,ON
- $48 per month
- about 14 days
- "Amazing speeds, better value than DSL, solid service overall."
- "Rogers drops the ball on installation appointments"
- "Order it but DO NOT cancel your current internet before its tested/working"
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Its the switch that I've been waiting for years.
I used to be a Rogers client until the throttle came about. DSL hasn't been very kind to me, usually resulting in higher pings and lower speeds overall. As occupancy of the DSLAM increased in my area, I seen those numbers drop over the last few months.
The ability to use Teksavvy as a cable provider has been a good experience thus far. I really notice a difference in downloads with Speedboost and the DOCSIS 3.0 modem.
The difference between a 4mbit DSL connection with overhead and a 15mbit cable connection without that overhead, is outstanding.
Unfortunately, we still are affected by the "middleman" effect of a good communicative company like Teksavvy, and the less than perfect communication skills of Roger's. It took too long (2 weeks) and too much fighting/escalating to ensure that I got an appointment for the install.
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Review by dav1dc
member for 2.4 years, 1 visits, last login: 2.4 years ago
lodged 2.4 years ago
- canada
- $42 per month
- about 30 days
- "Excellent Speed, and super smooth service transition!"
- "Generally long wait times (~30 mins) in the TS call centre queue :S"
- "Still the best speed & value in Cable Internet in the GTA!"
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Rogers dropped the ball for the last time, and my first New Year’s Resolution of 2011 became switching from Rogers to TekSavvy Cable Internet. I was previously a Rogers Cable Express customer (10 Mbps down, 0.5 Mbps up - $45/month) for approximately 4 years.
I had always found the half Mb upstream very suffocating, especially when sending emails with big attachments or moving large files to my work machine over the office VPN - I had expressed interest in upgrading my service tier from Rogers Express to something faster, ideally with at least one full Mb of upstream. However, in order to get service tiers beyond Express you require a DOCSIS 3.0 modem, and at the time I only owned a CISCO DCP 2100.
Sadly, the only DOCSIS 3.0 modem that Rogers offers is the $199 combo device made by SMC. I didn’t want to pay an extra $100 for a combo device (manufactured by a brand that I’m not very impressed by) when all I require is a standalone modem to attach to my AirPort Extreme. I located the Motorola SurfBoard 6120 for sale online costing $99; so I called Rogers FIRST to confirm that this modem could be activated on the network if purchased online – after some arguing and consulting on the other end of the call they came back to me with a firm “YES, it could be activated”. So I purchased the modem on that basis, it arrived 3 days later but when I called up Rogers they had flip-flopped and refused to activate my new modem.
That was the moment when I gave my 30 days notice to Rogers, and called TekSavvy to arrange a new hook up using the SB6120 that I had just purchased online (a modem that TekSavvy not only supports but sells to their customers). I had Googled a lot of forum posts from others who made the Rogers to TekSavvy switch, and I was worried about the transition between service providers based on the feedback I was reading. Since TekSavvy piggy-backs on Rogers for the last mile delivery, it is not possible to hook-up the TekSavvy service until the existing Rogers line has been fully disconnected – which could result in a few hours/days of no service from either company!!
However, much to my pleasant surprise this was the smoothest service provider transition of my entire life – I have simply not been this happy with an ISP since I was a Cogeco Business Cable Internet customer out in the Niagara Falls area many years ago, and this is why:
1) Email. I called 3-4 days before the new service was set to be connected in order to ask about POP accounts. They took down my requested mailbox names and provided me with the connection information over the phone. Much to my surprise, when I tested them a few hours later they worked right away! Having 3-4 days of overlap between email accounts made the email portion of the service transition that much easier!
2) The Internet connection transition itself was very smooth, the magic date was Jan 2nd – I requested the same hook-up date from TekSavvy as the effective disconnect date that Rogers provided me with when I cancelled. Since I was already wired for Rogers TV & Internet, there was no need to roll a truck or send a tech – everything could be done remotely. My AirPort Extreme event log reported that the WAN port went down at exactly 7:31 AM. I happened to awaken around 7:40 AM and noticed the change. I disconnected the old CISCO modem - connected the new Motorola SB6120 and it picked up the new TekSavvy IP right away and I was up and running again by 7:49 AM!
The TekSavvy service is rated at 15 Mbps down and 1 Mbps up (for $42/month). The speed is fantastic; my first speed test came back with 25.9M down, 0.99M up. The average download rate is higher than the rated line speed by the end of the speed test because I noticed that the initial network burst (aka “speed boost”) bursts to 50 Mbps and then levels off to 15Mbps (my Rogers line only ever burst to twice my rated line speed of 10 Mbps).
The third and final reason that I love TekSavvy is because they also have a referral program – refer your friends or family and get $1 per month off your bill per referral. So if this review has helped sway your decision making towards TekSavvy in any way, then I implore you to remember my name when they ask you how you heard about TekSavvy Internet.
TekSavvy Cable Review by David Crawford, Jan 8th, 2011.
ISP Improvement Wish List: IMAP email, or at minimum SSL-aware services for fetching & sending mail.
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