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 Review by lightrush 
member for 5.1 years, 274 visits, last login: 1.7 years ago
lodged 2.4 years ago
 Mississauga,ON
 $37 per month about 7 days "Order was processed as described. Internet service is running and it is better than described." "Very well worth the money and waiting."
| Pre Sales information:
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(ratings match consensus)
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My package is 10/0.5 Mbits. I regularly get more than 10Mbits down and never less. At 36.95 per month this gives me 200GB quota which is great for everything. Unlimited is an option for higher price and gives higher speed too.
Order was done online and everything went as described. ROGERS technician came 7 business days after ordering and installation took 10 minutes. An hour later Internet service was running.
The modem used was bought straight from Teksavvy - Motorola SB5101N. If you buy it from Teksavvy they give you $20 off from the activation fee so it is worth it and you are guaranteed that it hasn't been tampered or banned.
The best Canadian ISP just got a better last mile. Get it today! 
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 Review by Gimli
member for 7.3 years, 1296 visits, last login: 4 days ago
lodged 2.4 years ago
- l5a2o4
- $55 per month
- about 7 days
- "No ordering issues, great Ping / awesome Speed / No cap"
 "in the back ground paying robbers their tpia fee / cost of startup / activation fee"- "Sweet , fast, no cap cable internet from a Canadian Company. and no contract"
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Teksavvy Extreme Pro 15/1 service
Moto. 6120 Docsis 3 modem
Comments:
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 Review by drjp81
member for 7.3 years, 1124 visits, last login: a few hours ago
lodged 2.4 years ago
- Longueuil,QC
- Contract price not specified.
- about 7 days
- "Excellent service"
- "The agregate bulk bandwidth provider caused a MINOR delay"
- "Still the best bang for buck!"
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Simply put, because a third party was involved there was a minor delay in installation/activation. If anyone is migrating in Quebec, I suggest having an overlay of services of about a week to avoid total internet disruption. Teksavvy recommends 10 days themselves.
At 100 GB transfer cap and at 30 Mbits downstream speed (actually 31, here) it promises to be the best choice for our household's habits. Considering they have a unlimited tier (7.5 Mbps downstream speed) and that the switch takes only a phone call their offering for the prices is unbeatable.
Comments:
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Review by hakira
member for 2.5 years, 167 visits, last login: 9 days ago
updated 2.4 years ago
- Scarborough,ON
- $40 per month
- about 20 days
- "VALUE!, decent (english speaking!) support"
- "Sloppy activation, see below"
- "Get way more for less $"
| Pre Sales information:
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Just recently switched from rogers to TSI - I was paying $42/mo to rogers for their LITE package (3mb/256kb, pathetic 25gb grandfathered cap). I was also renting a modem from rogers. Ordered the express package from TSI (10mb/512kb/200gb cap).
I did buy the sb5101 modem from TSI, since I needed one anyway and it would get me an activation discount. The upfront cost is fairly high (~$170), but now that I own the modem my monthly fees will actually be LESS per month than what I was paying with rogers - while enjoying the next tier of service and no need to worry about bandwidth. I got the modem very quickly (2 days delivery).
To put more detail on the "Bad": I understood that it would be easier and smoother if I simply cancelled with rogers, and wait until my normal rogers billing period expired, at which point TSI would pick things up. I ordered from TSI on Oct 15, got an order confirmation email as well as an invoice email, so I assumed everything was going as planned. My switchover was supposed to occur on Nov 4, when rogers was cut off. Nov 4 came and went and my net was still out, so I called tech support. The person who picked up was very easy to understand and did not assume I was an idiot; there was no checklist BS going on, I simply told her the problem and she figured out the cause.
The cause, as it turns out, was that either TSI did not send a transfer activation request to rogers when I ordered, OR, the request fell on rogers' deaf ears. I don't know who was at fault here, but the tech support lady did escalate my problem immediately, and I got a call from a TSI manager later explaining what was going on. My net went live on Nov 10, and if it weren't for open networks in my area I would have been completely offline for 6 days, which would have made me pretty mad if I needed it for work at the time. Rogers was to blame for the delay on the latter; apparently they need 5 days notice to do ANYTHING for some reason known only to them.
So, my advice for any readers is, make sure you get TWO confirmation emails (and order ack., and an activation ack.), and if you don't then a post on the direct forum or a call to them could save you a lot of time in the future. I'll update in a month or so (barring any problems) once I see how long term speed and reliability is, which I'm assuming will be excellent (see pics below).
»www.speedtest.net/result/1025440693.png
»www.pingtest.net/result/27843894.png
===UPDATE 12/06===
There are minor issues on the Mcnicoll POI at peak times right now; 2% packet loss and some speed loss. It's been clear sailing up until now, hopefully this gets resolved soon.
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Review by buttaknife
member for 5.9 years, 2179 visits, last login: a few hours ago
updated 2.4 years ago
- Etobicoke,ON
- $62 per month
- about 1 days
- "Fast speeds and latency, well-priced, great usage limits (200gb), good customer service; ExtremePro - Fast and unlimited!"
- "Upload speeds leave something to be desired (even at 1mbit); cable starting can be pricey considering activation/modem purchase"
- "If you need fast, affordable internet with SANE usage limits and great customer service, TekSavvy is the way to go."
| Pre Sales information:
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Extreme Cable Pro Update:
$62.09 is the price for this tier, after HST.
I recently ordered TekSavvy Extreme Cable Pro (switching from Express) and I wanted to align the start of the service with the beginning of my next billing cycle and they got it pretty much spot on. Within 5 days I was up and running on the new tier. A day or two later, I decided (was not necessary) to upgrade from my Surfboard 5100 to the Surfboard 6120 in order to futureproof myself and take advantage of DOCSIS 3 channel bonding. From day of order, it took 2 days to reach my local postal outlet.
I went to pick it up and when I came home, I missed a call from TekSavvy. I called them back to find out what the call was about and apparently, they were calling me to let me know that my new modem had been activated and for me to connect and power cycle it. I'll admit, this was the only thing that kind of caught me by surprise, as I thought I needed to call in to manually get it activated in place of the other modem. Despite that, it was a relatively painless transition.
Only bad point overall, I guess, is the fact that they can't get it shipped straight to the door for some reason (the modem).
-------------
Express Cable
Price: $41.75 after HST
Process was easy and painless. I was planning a move and called in to terminate my DSL service with TekSavvy for my move-out date. I wanted to try the new Cable Internet services from TekSavvy and called in to schedule a future install date at the new property. I was able to use an old 5100 modem that I bought when I was with Rogers years ago.
A couple days before install date, I got a call to remind me of the day and time frame of the Rogers' tech install visit. The date/time came and the Rogers tech showed up; checked the cables at the intended install location, hooked up my modem to the cable and presto, it was up and running. Well, not right away - for a few minutes I was stuck at the Rogers "gateway" page before it finally let me access the rest of the internet. google.com also redirected to the Rogers' web portal for a couple of hours but rectified itself thereafter.
Can't say I have any complaints. Speeds are nice (download), especially with the boost of speeds for the first 10 seconds or so. My latency is also pretty good and I have not noticed any time of day performance issues yet.
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Review by c_gadfly
member for 4.9 years, 611 visits, last login: a few hours ago
updated 2.5 years ago
- Etobicoke,ON
- $36 per month
- (month by month)
- about 7 days
- "saved from the Bell"
- "best experience ever - you will not regret it"
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Signed up for 10/0.5 and speedtests so far show 15/0.5. Bought DOCSIS 3.0 modem SB6120 for $99.
Saves me from Bell DSL with its 2.5M speed. Even though I had a unlimited grandfathered plan with Bell.
Modem came in 2 days. Had to wait for Rogers tech to come give his blessing. Before the tech visit, the modem showed bonding to downstream channels but no IP address. As soon as he "finished" his work presumably by letting Rogers know that the job is finished, the modem got an IP address. All he did was add a splitter near the cable modem and checked the signal strength. I wish TekSavvy would clarify that part about when exactly is the modem activated and by whom (in my case it was after the Rogers Tech visit was officially over).
Comments:
 | | Where? Where did you buy the modem from? 90$ is a good deal and I want one for my switch to cable when its available in barrie. | |
| | | | | | | Re: Where? wow, totally missed that. Thanks! | |
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| | question have your speeds been consistent with SB6120 even during peak hours? | |
| | | | Re: question said by bbdhomer:have your speeds been consistent with SB6120 even during peak hours?
yes, no worries so far. | |
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Review by ijij
member for 2.5 years, 9 visits, last login: 2.1 years ago
lodged 2.5 years ago
- Montreal,QC
- $79 per month
- "nothing"
- "failed repeatedly at every step of order process from initial call to installation appointment 35 days later."
- "avoid this service."
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i first called teksavvy to order internet service for my new apartment on oct 5. after the technician who was finally scheduled to come nov 4 failed to show up, i asked to be refunded. i was told my money will be returned within 24 hours. i doubt this will actually happen, as teksavvy has so far managed to spectacularly fail to accomplish every single task, small and large, in the sequence required to go from a phone call to an exchange of funds to working cable internet at my place. why would i believe they'll get this right?
i'm going to describe my experiences in detail both as a warning to future customers and as a heads up to teksavvy's customer service department to update training or do something else to fix this. this is the lowest level of service i've ever experienced from any company in my life, hands down.
initial call:
i asked if cable internet was available in my area, but provided an incorrect postal code i had gotten from google maps. i was told this postal code was nowhere near my address. so i provided the address instead.
• i live on a street called saint-denis. in french, this is pronounced "SEHN-duhn-EE." i made the mistake of using this pronunciation on the phone. the woman i was speaking with balked. "whuuuuuut?" she said. "slooooooooow doooown. can you, like, spell that?" it probably took between 4 and 6 minutes to get this right, with me saying: saint denis. yes. d e n i s. like dennis with one n over and over in english.
•"your address doesn't exist." i was told. i protested that it did. "uuuummmm." i was put on hold forever, and, without further comment on my non-existent address, was told that cable was not available in my area. this is remarkable considering that i live close the center of montreal, a large metropolitan area. maybe i should have been skeptical. i wasn't. i said ok, i'll take DSL then. i placed the order.
•i tend to pay for stuff using online banking over credit cards. how will i get my teksavvy account number to do this? i asked. "you should get an email within 24 hours." i was told. we hung up. no email came for more than 72 hours. when the email did come, it politely informed me that orders on which payment was not received for more than 48 hours after the time of order would be canceled. which means my order was canceled before i had a chance to pay for it. nice!
second call:
•i call to order again. the "saint-denis" problem repeats itself more severely. my address still doesn't exist--no, wait, maybe it does. we aren't sure. who knows! anyway, i explained my previous problem and was assured the email would come faster this time. i receive the email after 24 hours or so and pay.
•the next day, i receive an order confirmation. my address is listed as an address halfway down block on my cross street, despite my having repeated the correct address over and over for 4 to 6 minutes. this is pretty amazing, as i never even mentioned the name of this cross street on the phone. where did she even get it? who knows.
third call:
•i call to correct my address. i explain events so far to the gentleman on the phone. i repeat the address over and over. he puts me on hold for almost 15 minutes. he comes back. "ok," he announces. "it is good." i thank him for his help and ask him, to confirm, what my address is in the system. he reads me the same incorrect address. at this point, i become a bit agitated and kind of snap at him. that is NOT the correct address, man. AGAIN, my address is YADDA YADDA YADDA YADDA SAINT DENNIS, D-E-N-I-S. he seems to panic. "um, let me transfer you to customer service," he stammers and puts down the phone before i have a chance to say anything. wait a minute--wasn't i speaking to customer service? i guess not. after about another 10 minutes someone answers the phone with "tech support, how may i help you?"
•i'm flustered. i blurt out events so far to this guy. to his credit, he seems smart and competent. "alright, i'll take care of this and get you to someone who can help you." he says. he puts me on hold for about a minute and says he has updated my account so that the next agent will get it right. he transfers me. the minutes tick by. i really need to get back to work, so i hang up. maybe i'll call back and try again, maybe i'll cancel--i haven't decided yet. i should probably calm down before making such a decision anyway, since i'm really quite annoyed at this point.
•my phone rings. it's some kind of customer service special ops unit from teksavvy. "i'm SO sorry for the GIGANTIC screw-up that has happened on your order!" she tells me. i tell her about the issue with the address and the postal code. she looks up the postal code on canada post's site, which should have been done on the first call. she corrects my postal code and tells me that i will get a call letting me know about availability for scheduling a technician appointment. i step back from the edge of canceling--ok, they made lots of mistakes, but they fixed them proactively. fair enough.
after hanging up, i start thinking--clearly, they can only look up whether or not cable is available in my area by postal code. they had my postal code wrong. i live in the middle of a large city. surely, cable must be available. i wanted cable, not dsl. i call back.
fourth call:
•i give the correct postal code, and--surprise! cable is available. i ask to have my order canceled and a new one placed for cable. i'm told they have to have the serial number of my modem. this is a problem for me, because i'm going to pick up an old modem from a friend later in the week. can i just place the order and call back in few days with the serial number? no. i'm told, i'll have to wait to have the serial to place the order. more delays. it is now oct 25th and there is still no internet at my place.
fifth call:
•i get the modem, call back and give it. "ok" they say without comment. i schedule an appointment for yesterday, nov 4--day 35 without internet since calling teksavvy. i pay via online banking. i'm told i have to call back and give the confirmation number. i do so. everything appears to be good, finally.
on nov 1, i get an invoice in my inbox for $157, the amount i've paid teksavvy to date.
sixth call:
•i inform them i have received an invoice for an amount i already paid. "oh, that's an automatic function of the system." i'm told. "don't worry about it." so it's safe for me to ignore this invoice regarding my appointment on the 4th? i ask. i am assured that it is.
on nov 2, i get another reminder for non-payment, this time in the amount of $71.50.
seventh call:
• oh, that's an automatic function of the system." i'm told. "you won't get any more messages. i've fixed it" so my appointment is still on the 4th? i ask. i am assured that it is.
on nov 3, i get a harsher warning for non-payment, this time in the amount of $21.
eighth call:
• oh, that's an automatic function of the system." i'm told. "you won't get any more messages. i've fixed it" so my appointment is still on the 4th? i ask. i am assured that it is.
on nov 4, the day of the appointment, i get a even harsher warning for non-payment and a threat to suspend my account, still in the amount of $21.
ninth call:
• oh, that's an automatic function of the system." i'm told. "you won't get any more messages. i've fixed it" i've been told this three times in three days. is it true this time? "oh yes, i've definitely fixed it." so my appointment is still on the 4th? i ask. i am assured that it is.
tenth call:
the technician was supposed to come between 5 and 8pm. he didn't show. i call. why didn't the technician show? i am put on hold for ten minutes. "it seems your modem is owned by videotron." the modem is not owned by videotron, it is a videotron modem purchased from futureshop a few years ago. i tell her this. "we show it as owned by videotron." if this is the case, why didn't someone call me to tell me my appointment was canceled, instead of making me take off work early to wait around for three hours and then call myself? why did someone confirm that my appointment was still on a few hours ago? "um, i don't know...sorry."
here is the exchange i think sums up my entire teksavvy experience.
i'm done with you guys. i want my order canceled and i want a refund, i tell her. there is a LONG pause. "um, what?" she asks, like she wasn't even paying attention.
anyway, i've since called bell and signed up for their faux-fibre service, which sucks, but is still faster and cheaper than teksavvy's cable OR dsl, even after considering the $30 overage charge cap. when i called, i didn't have my postal code on me. wasn't a problem for them.
Comments:
| | How did it end? Did you ever get your money back? | |
| | | wow? you should get a refund
IF i understand correctly tekks site says 30 days money back | |
| | | | | |  pmb
@enziefinancial.com | Re: postal code Funny, I was thinking of Primus while reading this!
I'd left Primus DSL (and Bell home phone) for Teksavvy in Aug. 2009. I'm switching from Teksavvy's DSL to cable soon, and I hope it won't be a royal pain. I'll be all over them if I even get a *whiff* of this type of treatment.
I hope your problems gets completely resolved 100%! | |
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| | Review of TekSavvy Cable (cable) We spoke on the phone earlier today, I just want to let you know
we are doing everything on our side to ensure this doesn't happen in the future. I have provided further information in your post in the direct forum.
Again I apologize for the inconvenience.
Regards,
TSI Christina
--
TSIChristina - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ ) | |
| | | Problem conveying information Hm, if so many people did not get your address right, then I would assume that you had a problem conveying that information. In such a case you should have used the online form in the first place. That way you would have known that Cable is available for your postal code and you could have ordered it from there without address mistakes. Which would eliminate at least half of these troubles. | |
| | | | Re: Problem conveying information i dunno, my flawed conveyance hasn't been a problem for any other company. bell got my address right on the first try. was it magic?
thanks for posting this though, because i forgot to mention the whole reason i called, rather than using the online form, is that it didn't work at the time, although it seems to be fixed now. | |
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Review by protodoll
member for 2.5 years, 3 visits, last login: 2.4 years ago
updated 2.5 years ago
- Toronto,ON
- $43 per month
- about 36 days
- "When it works, it works well. Price."
- "No connection, no service, no apology"
- "If you can live for a month and a half without the internet, awesome. Otherwise? Go somewhere else."
| Pre Sales information:
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We placed our order on October 6th, asking to be connected by November 6th, after having read some reviews on here that they need at least 5 days to perform the hookup. We figured a month would be sufficient. It wasn't, apparently.
We're still waiting to be connected.
We have called Tech Support every single day since the 6th. The first day, it turned out that they had FORGOTTEN TO SUBMIT THE TICKET. Are you kidding me, teksavvy? Shouldn't you have a proceedure in place for that? So, our Rogers had been cancelled, but our modem hadn't been provisioned. They made the ticket. They said it would be up within 48 hours.
We called on the evening after this -- 48 hours later. It wasn't up, it's still rogers' fault. No one has apologized. They say it will be up within 24 hours. Call in 24 hours -- no apology. Tech Support LAUGHED at me, "Oh, you thought 24 hours actually meant 24 hours? Hahahha, it actually means the next midnight after a 24 hour period is up!" What? Next morning, still no internet. Call again. Get the same "24 hours!" run around.
Today, I called tech support and begged to be allowed to speak to a manager (I wish I was kidding -- I am ashamed to say that I had to beg). I was told that it's still Rogers' fault. He apologized but only when I explicitly asked him to, and he didn't apologize for his staff's lies or rudeness. He said it will POSSIBLY be up by Saturday, a full week after our original start date.
This is no longer Rogers' fault. They've provisioned the modem, they took their modem back. We're not getting a rogers IP anymore. This is now Teksavvy's ball, and they've dropped it. They can't even see it, as far as I can tell.
Do not sign up with Teksavvy.
No matter how early you do it (in my case, a full month), no matter how many provisions you take, you will not get any internet service until at least a week after you wanted it. And, worse, unless you call them they won't even notice (they were surprised every time I called). It would seem that they don't have any process to make sure rogers has completed the ticket. So, even if you decide to go on vacation for a week and come back to Teksavvy internet it simply won't work.
I have given them a deadline: If it's not fixed by Saturday at noon I'm out. I don't need this kind of lack of respect.
EDIT::
We're now connected, a full week after our original connection date. I have updated my review to reflect the fact that the connection is great, but it doesn't change the shitty treatment from support and the refusal to take responsibility.
Again, if you can wait an undetermined amount of time for Teksavvy to bother hooking you up. this is a pretty good service. If you rely on an internet connection -- and who doesn't? -- perhaps Teksavvy's cable isn't right for you.
Comments:
| | well um But teksavvy fights for your rights and it's all Rogers fault. | |
| | | | Re: well um I hope this is sarcastic. | |
|
 TSI DavePremium,VIP
join:2007-04-25
canada
kudos:1 | Activation issues I apologize for the trouble that occurred in getting the connection up and running.
Currently Rogers sees the service as up and active, so we need to send a technician out. We have requested the appointment and we are currently just waiting on confirmation of this. | |
| | | | Re: Activation issues Doesn't change the fact that this should have been handled a month ago when we put the request in. And it doesn't change the fact that this problem seems to happen to everyone and TSI still hasn't figured out how to deal with it. | |
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| | some good There are 42 good reviews and 4 bad reviews so not everyone has a negative experience.
You claim that everyone has install delays. | |
| | | | | | Re: some good I've ordered;
- DSL for myself (gave up after two months, TSI blamed Bell, Bell says no issue)
- Cable for myself (poor for first month due to McNichol issue)
- DSL/home phone for my Mom (two week delay with a senior in an apt, no home phone, had to buy her a cell phone to cover)
The "great if you can do without internet for a month" is actually exceedingly accurate in my view. | |
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Review by AndrewDutton
member for 5.6 years, 30 visits, last login: 20 days ago
updated 2.5 years ago
- Toronto,ON
- $48 per month
- about 7 days
- "Easy Switch, great speed!"
- "had to deal with rogers for the install"
- "Wish I switched earlier!"
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Have been a happy Teksavvy customer for years (dsl), couldn't pass up the 3x faster (5mbit dsl -> 15/1 cable) for ~ $10 more a month.
Easy install, easy ordering.
So far so good!
Comments:
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Review by TheSpoon
member for 2.8 years, 55 visits, last login: 143 days ago
updated 2.5 years ago
- North York,ON
- $43 per month
- about 12 days
- "Fast, stable connection; reasonable usage caps"
- "Some hiccups getting started"
- "Get it"
| Pre Sales information:
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I'm on the 15/1 200GB package. Speeds are as advertised. Connection is reliable. The only negative point is that it took about 12 days to activate because my order was apparently mis-filed as a transfer from Rogers (when I was in fact switching from Bell).
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