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Review by Brienza 
member for 8.3 years, 168 visits, last login: 39 days ago
lodged 93 days ago
 undisclosed location
 $25 per month about 22 days "Excellent service Great Product Excellent Tech Support Fantastic Customer Service" "None!" "Worth every penny Great Company Great Working Staff"
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I switched from Dsl Teksavvy 6 mbit legacy dsl to cable 5 basic 300 gigs, the speed is excellent the tech install went smooth he did a proper and clean install, the only issue I have is the wait time to get the service installed along with a confirmation, I ordered the service on the 28th of February and had it installed today on the 18th but there is nothing Teksavvy can do about it it since it needs to coordinate with Videotron for the install,Aside from that I'd recommend Teksavvy services to any one I know.
Comments:
 | | Your review Thank you for the great review, we are ecstatic that your enjoying your services and that everything went smoothly.
We do however apologize for the lag time between order and activation as the technicians are slightly behind.
We value your opinions and feedback and we thank you for any future recommendations. | |
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Review by Bugblndr
member for 3.3 years, 1529 visits, last login: a few hours ago
lodged 93 days ago
- Burlington,ON
- $38 per month
- (month by month)
- about 1 days
- "Always up, always full speed, fast install"
- "None thus far"
- "Bigger cap and a cheaper price than Cogeco"
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I've had 20/2 service for over a month now on Cogeco. Ordered during the beta on a Monday, received my modem on the Tuesday, plugged it in and it was working immediately, even though the install date was still 10 days away.
I've had zero downtime and always my full speed since day 1.
Comments:
| | Your Review Thank you for your review.
Its great to hear that your beta service is going better than you expected and with little/no downtime is always great.
We hope that you continue enjoying the services and appreciate your feedback on the Beta services. | |
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Review by ju1ce
member for 283 days, 9 visits, last login: 57 days ago
updated 98 days ago
- Richmond Hill,ON
- $45 per month
- about 200 days
- "Straight Forward Fees, Active Tech Support on Boards"
- "Since they are at the mercy of Rogers Teksavvy may not be able to solve your problem"
- "Better than the competitors just be aware of possible issues when installing or having issues with the network and accept it"
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Got hooked up with Teksavvy when I moved into the GTA region. I called them up to connect and order my modem which was done fairly quickly. We purchased the DCM476 and the Cable 18 Express package.
My modem arrived within 2 days as suggested but the installation side wasn't so smooth.
They (being Rogers) tried to come earlier than the scheduled window, for which I was at work, so I could not make it and I had asked the person to come during the scheduled time. I thought we came to an agreement and instead he did not show up as scheduled so I had to reschedule with Teksavvy. Once the new schedule date was given the person came and got it all up and running.
I knew coming in there may be a problem and that Teksavvy may blame Rogers but reality is since they are the ISP of my choice they need to own up to it period. I think most would agree that some sort of "compensation" should be in order but reality is I don't care because I don't NEED internet as though my life depended on it.
My connection to date has been fairly reliable with random disconnects (solved by unplugging the modem and waiting 5 seconds to replug it) and the occasional slow speeds during high times but reality is since I don't torrent it's not a big deal.
In the end I am satisfied with Teksavvy and would recommend them. I would just caution people that because they are a 3rd party provider it may not always go smooth and you should accept that going into it instead of being belligerent.
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Review by BrianON
member for 1.7 years, 272 visits, last login: 1 days ago
updated 99 days ago
- Ottawa,ON
- $31 per month
- (month by month)
- about 10 days
- "Straight forward with fees and prices. Excellent value due to generous cap (300gb)."
- "They weren't available in my area until a few months ago."
- "They have plans that match my usage better than Bell or Rogers."
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Used Bell for a few years followed by Rogers for several more. Both have now transitioned to having lower speed packages with tiny usage limits and large overage fees. The only option for more usage is moving to a higher tier package costing considerably more per month and even then caps can still be pretty meagre. While there are some non-advertised packages and discounts available it can be tiring trying to get them year after year.
I transferred from Rogers to Teksavvy using my existing modem (SB5100) that I had purchased from Rogers several years ago. About a day without access during the transfer. Since then I have had no disruptions.
The $28/month for 3mbs down and 256kbps up might seem slow compared to other packages but since it's just me it's not a problem. Netflix HD streams fine and web surfing is very fast thanks to Rogers' SpeedBoost. The 300gb cap is much more generous than what Rogers or Bell provides for the lower tier packages and overage fees are a lot less ($0.50/GB compared to $2.50 - $5.00 per GB).
Update: Price increased to $31/month which is a fairly large increase % wise but it seems to be a one time thing with tariff changes and not every year.
Update: Fall 2012 - some service disruptions so connection reliability has dropped a bit.
Update: March 2013 - After reading about some new proposed cable rates for aggregated I phoned in to upgrade from 3mbps to 6mbps. Same monthly price but a one time $5 fee for the change. Five minutes on the phone and a couple days latter the change went through.
Comments:
| | response to review Hi There,
Glad to see you are happy with the connection for the most part. Concerning the disconnections, if that issue persists please either PM myself, or message us in the direct forum and we'd be glad to troubleshoot and resolve the issue.
Have a great day!
Liz | |
|  TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Update Thanks for posting an update. I am glad the change went through quickly for you  | |
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Review by nfsc
member for 1.6 years, 60 visits, last login: 2 days ago
lodged 108 days ago
- North York,ON
- $70 per month
- about 7 days
- "Unlimited usage, excellent speeds, excellent support, hassle free install"
- "Minor connection stability issue, last mile controlled by Rogers, dismal upload speed"
- "I haven't had any serious problems with this service."
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I have Teksavvy cable 28 unlimited. (5 months since I got this service)
»www.speedtest.net/result/2548429041.png
I love this internet. It works very well for what I do. Now, I am waiting for upgraded upload speeds, which I fear will take a long time (4 months for me i'm guessing). Whenever upgrades happen to the network, I'm guessing mostly by Rogers, the stability of the connection drops. I don't view it as much of an issue, because it doesn't stay unstable for long (5mins, maybe twice in quick succession every 2 weeks), and I like the feeling that the network is being upgraded in some way.
Install went without any problems. I simply ordered over phone, waited approximately a week for the Rogers guy to come and connect the line, and BAM internet access at full speed. I had an old DOCSIS 3.0 modem that I purchased earlier, and all i had to do was give the MAC address.
Comments:
| | re: your review Hi,
Thank you for your review. I'm glad you're happy with how the service is going.
The upload speeds are going to be increasing as we roll out upgrades to the network, so you should see the speeds getting much better when that happens.
If you have any issues with the service that are causing problems, please don't hesitate to contact us via » TekSavvy Direct
Danielle
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TSI Danielle
Social Media Relations
Teksavvy Solutions Inc.
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Review by JakeG
member for 115 days, 76 visits, last login: 15 days ago
lodged 112 days ago
- Chatham,ON
- $49 per month
- "Amazing Prices, speeds and support"
- "Uptime can be a little better but mostly issues are from Cogeco, Bell lines."
- "Overall Great company and much worth the cost."
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Never truly had a real problem with the guys or minor downtime but it's caused by the lines and not TekSavvy themselves. The price a month for the speeds you get is awesome and the customer service is outstanding. I got recommended from my cousin who worked there and I thank him for that.
Best ISP in Chatham,Ontario for sure.
Comments:
| | re: Your Review Thank you so much for leaving a review. We're glad that you're happy with the service and with us.
Danielle | |
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Review by louisong
member for 138 days, 5 visits, last login: 85 days ago
updated 122 days ago
- Scarborough,ON
- $30 per month
- about 45 days
- "Customer service, product, price and equipment"
- "none"
- "Will definitely recommend to my family and friends."
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I was with Bell for a long time, internet and phone line. Price just keep on going up. Gave me a promotional price for both, did not remember that it was just for a year. Got the bill and was shocked with the regular price. Did an extensive research for a month. Asked around and finally decided to go with Teksavvy with the internet (cable). and VOIP.MS for the phone system. Bought the cable modem from Teksavvy (Thomson DCM 475 - STAC.02.16), and bought the Cisco SPA122 ATA from amazon.ca. Am a very satisfied customer. Do your research first before jumping into it. It will take some technical knowledge to configure the ATA. But VOIP.MS has an instruction on their website. Just follow it, step by step and things will work. From $90/month Bell cable and phone, to $35 Teksavvy cable internet and $5 Voip.ms phone system. =) good job!
Same speed 6mb down and .2mb up.
Bell cap 65GB/month, Teksavvy 300gb/month. =)
Thank you for looking and have a nice day to everyone.
Don't be a victim, do something and save some money.
Feel free to ask question.
Comments:
TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Cool Hi louisong,
Thank you so much for taking the time to share your experience with others and for the fabulous review.
Keep us posted through your journey!
Cheers,
Andre
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TSI Andre
Director of Service Delivery
TekSavvy Website | TekSavvy Blog | |
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Review by KnockKnock
member for 2.5 years, 145 visits, last login: 23 days ago
updated 124 days ago
- Chatham,ON
- $43 per month
- "Amazing tech support and general support. Connection is exceptionally reliable with almost no slow periods, and no drops."
- "Bad? Install co-ordination wasn't fantastic, but it was a test service at the time of setup. Not really much to complain about."
- "A great company. Highly recommended."
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I had DSL through a different Bell re-seller but was getting inconsistent service and a terrible connection. At first I switched over to Teksavvy's DSL service, but still couldn't get a connection, due to some bad phone lines in the house.
At the same time TSI announced on the forum that they were taking test connections for their Cable service in my area, so I decided to give that a shot. All of the support staff on their direct forum are amazing, by the way. Set up wasn't exactly smooth, for some reason it didn't get properly scheduled and the CSR I spoke to on the phone was less than friendly, but after one delay and a bit of a fight with my cable lines on the day of installation, things were up and going. Oh, and I got to step into their head office where I picked up my modem in order to skip on the shipping costs. Overall a very polite and helpful group of people.
Since then? No issues. The service hasn't dropped once, I'm consistently getting the advertised speeds (14mb/s with 300gb cap, $37.95+ tax) even through what I expected to be times of high congestion. It is a great service at what I consider a great price, and I would recommend them to anyone.
EDIT: Been a cable customer since January.
My speed test results: »www.speedtest.net/result/1378646201.png
Update: A couple years later and a speed upgrade, and my opinion of this company has only gotten better. I've increased my score for the install coordination to reflect how well my recent speed upgrade went, and the great support that I got throughout the process. Their support team is the best I've come across. Glad that Chatham is home to such a great company.
Comments:
| | Response. Hi There!
Thanks for taking the time to write this. I too am on the same package and haven't had an issue in over a year! Glad to hear its working the same for you. If you do have any questions or concerns feel free to reach us anytime.
Cheers,
Liz
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TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
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| | | Thanks for the update! Thank you so much for the update to your review. We appreciate it when we get updates through reviews that let us know how we're doing. I'm glad to hear that things are still good and that the service has been everything you wanted.
Danielle | |
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Review by stevey_frac
member for 3.5 years, 519 visits, last login: a few hours ago
lodged 132 days ago
- Cambridge,ON
- $55 per month
- about 14 days
- "Bandwidth cap? What's that? :D"
- "Did get disconnected by Robbers when I cancelled Cable TV"
- "Great service, Great Price"
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I have the 28/1 unlimited package. Installation was delayed a day, but that was fine, I was prepared for that.
Already had a Modem / router, so can't comment on anything else.
Can't wait until I can get the 45/4 package, once they switch my POI over to the aggregated model.
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Review by JJ_GTA
member for 4.2 years, 124 visits, last login: 1 days ago
updated 133 days ago
- Ontario
- $47 per month
- about 7 days
- "I must be lucky as the install was flawless and everything is working fine."
- "I hear that it might get worse if Rogers does a node split. For now this is a great Bell DSL replacement for me."
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TekSavvy Extreme Cable 28Mb/1Mb 300GB cap
I converted from Teksavvy DSL to Teksavvy Cable. Everything worked great from the Customer Service, order placement, installation.
I was pleased that Teksavvy let me keep both lines running until I was comfortable. They quickly disconnected the DSL without penalty when I called back.
(Feb 2013) - Everything still working great, very happy with the service.
Comments:
| | Response. Hi There,
Thanks for taking the time to write this, and really glad to hear everything is working well! If you have any questions or concerns please feel free to message us in the direct forum.
Have a great day!
Liz
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TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
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