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Review by CaulkLiquor 
member for 283 days, 9 visits, last login: 99 days ago
updated 123 days ago
 London,ON
 $62 per month- (month by month)
 about 6 days "great prices, great plans, and reasonable tech support, small company" "phone wait for tech support (small company;)" "If you're with anyone other than teksavvy, you're a sucker"
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As far as the Canadian market goes, if you're a power user looking to gobble up as much internets as you can for the best price, without a contract, Teksavvy is your only choice.
Standard coax install. dependent on rogers.
Modem got here 2 days after I ordered it.
Tech support, Customer service and Billing are all above average. Although i will have to point out that the phone wait is often long for tech support as teksavvy operates locally (kudos!).
DHCP issues happen every so often and Teksavvy is never to blame for them, its all on Rogers end as you can read in the forums here.
NOTE: The customer service agent was honest and recommended a docsis 3.0 modem. I love it. I pay for 18mbps but I can squeeze 40mbps out of it on off peak hours.
If you're with anyone other than teksavvy, you're a sucker
UPDATE: after/during the rogers dns-pocalypse, reviewing the tech support on dslreports and using teksavvy dns I have updated my review.
Comments:
  TSI PierreBaby, Wanna see what 300Gigs looks like?Premium
join:2011-09-23
Chatham, ON | Thanks Thanks for the review! | |
|  TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Thanks! Thanks for the great review. I am happy to hear we have done well by you  | |
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Review by ezebob2
member for 4.9 years, 1097 visits, last login: a few hours ago
lodged 125 days ago
- Ottawa,ON
- $45 per month
- about 7 days
- "everything"
- "roger's last mile upgrades slow, no notice given"
- "super company,"
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Great company to deal with, honest, no BS, no fine print.
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 Review by nupogodi
member for 314 days, 23 visits, last login: 12 days ago
lodged 125 days ago
- Toronto,ON
- $53 per month
- about 10 days
- "Fantastic service, quick to set up, good customer service"
- "Installation fee"
- "The best cable internet you can get in Southern Ontario"
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I've had DSL and cable from the incumbents, DSL from startups, and cable from TekSavvy. TekSavvy wins hands down. For the price, I'm not really sure I can recommend anyone else.
Comments:
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Review by callous10
member for 7.6 years, 144 visits, last login: 125 days ago
lodged 126 days ago
- toron
- Contract price not specified.
- (month by month)
- about 30 days
- "speeds are as advertised"
- "Nothing readily apparent"
- "As good as distributel cable"
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Service is as advertised which is fine
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 Review by lorio
member for 5.5 years, 1024 visits, last login: 14 days ago
updated 133 days ago
- Gatineau,QC
- $59 per month
- about 31 days
- "Work reliably and accordingly"
- "No POI in Quebec Province"
- "Great bang for the buck"
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I've been a Cable user with Teksavvy for the last month and the service is great. Latency, speeds and quality of line are exceptional. Couldn't ask for more except to have a POI somewhere in QC so the latency is a little shorter for people like me who are on the "Vidéotron Land".
I recommend this ISP as I have been a DSL client for 5 years and just moved to cable for better speeds (only 6mbps available @ my place) and regret haven't moved to Cable sooner.
Thanks,
Comments:
| | You review Hello there,
Thank you for taking the time to share your thoughts/experiences with us, it is greatly appreciated. Glad to hear the service has been working good for you. If you ever have any questions or concerns don't hesitate to let us know.
Thank you,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( » TekSavvy FAQ »Official support in the forum ) | |
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 Review by Jayar
member for 8.3 years, 1597 visits, last login: a few hours ago
updated 138 days ago
- Scarborough,ON
- $55 per month
- about 30 days
- "Unlimited! No need to worry about overage (for now)"
- "Congestion, slow rapport with rogers for upgrades"
- "If they can keep up with demand, then cable is a no-brainer"
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Pre-Sales info wasn't very thorough, but since it is a new service, I understood that TSI just wanted to get it out there. The team did a great job filling us in at DSLR, but their main website is still left wanting.
Install Coordination was spot on, a tech wasn't sent to my house, rather, the transfer of service from Rogers to TSI was done remotely (as it should be). I suffered a maximum of 5 minutes downtown, which is great considering I was expecting to be out of internet for a day or two when I signed up!
Connection reliability is great, but I do suffer from a bit (1-2%) of packetloss. As I understand, Rogers is looking into it, but aside from that, stability is great.
Tech support now has longer wait times. Whereas I used to wait about 5 minutes max to have someone on the phone with me, I now wait at least 10 minutes. But the former was three years, and the latter is part of the growing pains of a company who I think is slowly coming in to their own. I'm sure in the coming months these wait times will be again reduced, luckily for us, the tech support staff are absolutely delightful to deal with in my experience.
Service is great. I was with TSI for three years on a 1.7/600 connection, and left it for Rogers hoping the hearsay of TSI providing cable internet would actually come. Nine months later, I'm back!
Value for money is a mixed bag, mainly because of the upfront cost. $45 to activate, $25 if you purchase a modem from them, which is $85 after shipping. That's $110 + the monthly service of your choosing the first month. With HST now in effect, it may be a hard pill to swallow, but you do save in the long run.
In short, I'm glad to be back with TSI, which is now the only safe haven for unlimited cable users in Toronto.
UPDATE 1/01/13: It's been almost a year, and for the greater part of it service has been excellent again. They've kept up with capacity over here, and currently have no criticisms on service. Keep it up, Teksavvy!
UPDATE 1/12/12: Service was good for a while, probably the longest it's been since cable launched. But then congestion hit, and upgrades that were ordered MONTHS, many months in advance than previous upgrades failed to be installed by Rogers. The (upgrades) were supposed to be installed on the 28th of November, and after that date passed, I believe it was moved to the 5th. After that date passed it was moved to sometime in January. It is now the middle or so of the month and we haven't heard from TSI, who I assume has not heard from Rogers about the upgrade.
UPDATE 4/22/2011: 2gig is now active, and all is well. If Rogers can get the 3rd gig installed and activated before McNicoll get oversubscribed, I'll gladly change my review scores.
UPDATE 4/18/2011: More of the same congestion, different reason for it.
UPDATE 1/1/2011: I spoke too soon. Again. There were signs of congestion at the beginning of December and up until now upgrades that were apparently ordered the month before have still not been done. Peak time rates are a joke now, and lo and behold this whole time McNicoll has only been on a 500mbit pipe which we've all been previously told to be a gig. If this is what's in store for Teksavvy cable, then I don't imagine myself ever changing this review.
It's a happy new year, but the service in McNicoll sucks.
UPDATE 11/27/2010: Everything has been great the past few months. Speed was bumped from 10/1 to 15/1 at no extra cost for extreme customers, and just recently, customers are now allowed to use the Motorola SB6120 D3 modem. More recently still, McNicoll now has powerboost activated! Whatever complaints I had earlier I no longer have now.
UPDATE 9/12/2010: So McNicoll got the 10gig link, seemed OK for a couple of days, then we were hit with congestion...AGAIN, and the packetloss we've come to know and hate. On the 10th of September, Rogers performed a 10gig cross-connect upgrade which should have fixed that... but it didn't. Packetloss is still there, and browsing is affected because of it. Forgot about trying to game online, too. I'm not updating this review until months after this mess is (if?) fixed, and as it stands right now, I wouldn't recommend Teksavvy cable to anyone. Not to be malicious, as I like them as much as the next person, but simply because it currently isn't worth the problems.
UPDATE 8/16/2010: The McNicoll POI is heavily congested during peak hours due to the volume of new subscribers connected within the area. Streaming any type of media, and online gaming becomes impossible because of packet loss, not to mention downstream plummeting to about the same rate as the upstream. Recently, it's gotten much worse due to Teksavvy STILL accepting orders on that POI. I can understand the logic, but with no given date for the 10gig link they are making the problem much worse and even worrisome as none of us know when things will return to normal. I tried calling in to get a date, but after about 10 minutes I was asked to leave a message. I'm very disappointed to say the least.
UPDATE 7/20/2010: Packet loss issue has been fixed.
Comments:
| | Review Hello,
Thank you for your comment. We are glad to hear you are happy with the service.
We are currently working on bring our wait times down for technicial support and customer service.
Thank you,
Tsi TB | |
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 Review by c2roth
member for 7 years, 979 visits, last login: a few hours ago
updated 138 days ago
- Kitchener,ON
- $45 per month
- about 10 days
- "$/Mbps, Great Usage limits, D3 Modem, and a private Canadian company"
- "Congestion is common and speed during peak hours will never be the advertised rate"
- "Good ISP working within a completely flawed Canadian regulatory environment"
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Pre-Ordering: As a previous TekSavvy DSL customer I have been reading the TS forum here for well over a year so I had a really clear idea of the good and the bad when it comes to TS. I knew that with my move to Toronto that it would be a good time to upgrade myself from DSL to Cable. I am not a crazy downloader but appreciate the high caps so the 300GB plans work perfectly for me.
Ordering: I ordered over the phone and only waited 2 minutes to speak to an agent. They got all if my information recorded correctly and helped me to cancel my DSL. I ordered the TekSavvy Express Cable package with 10Mb download, 512Kb upload, and 300GB usage cap. After I called I forgot to asked one question and had to call back a second time. I wanted my new cable modem (SB6120) sent to my current address and not the new one. This request was handled well and I received the modem 4 business days later.
Installation: I set my activation date for Monday May 2nd as we moved in on the 1st. I received an automated call on the 1st which was awesome because it shows how they are already prepared for my install date. I had the option of rescheduling should I need to which I didn't. I originally choose a setup window of 8AM-11AM and the tech showed up at my place at 8:15AM which was awesome because I could show him around before leaving for work. He cleaned up the outside of the house because there were a million coaxial cables. He did not need to run a new line. I asked him to mark the line as a TPIA line and he said he would, though I was not able to confirm this was actually done as I had to leave.
Post Installation: Later in the day the lights activated correctly on the modem. The receive light lit up blue indicating downstream bonding which is awesome for my 10Mb profile. The service has been working well since activation, however, I have noticed what I believe is some congestion during peak hours, BUT, I want to test with a wired PC instead of over wireless before I make any solid judgement on that aspect of the service. With Speedboost I am seeing over 20Mbps.
I will update again once the first month is over.
UPDATE: I just moved to Kitchener and the install went very well. I was annoyed that Rogers had not upgraded the channel bonding in my area but low and behold on Thursday the connection dropped for a few minutes and we went from 4x1 to 8x2. I am looking forward to the smooth ride and with recent upgrades to the POI speeds are looking excellent.
UPDATE (Nov-25-2012): Speeds during peak periods are getting worse but the real issue is that my local node is overloaded and a D3 modem does not appear to be enough to overcome this. Pings are in excess of 300ms on average and experiencing anywhere from 0-10% packet loss. Line monitor shows this issue as does smoke ping tests. Latency sensitive activities like online gaming and VOIP are not possible at the moment. Technical support is unable to provide a resolution due to crippled Rogers TPIA support.
UPDATE (Jan-2-2013): Issues related to crazy high pings and packet loss have been resolved. The problem has gone away but can be recreated as it was determined the issue is related to software. A Windows service related to cloud backups was hogging upload bandwidth to the point that nothing else was working correctly. The software has been tweaked accordingly and the issue is no longer. Anticipation for the CRTC decision regarding speed matching on Aggregated POIs is going to be a major push/pull factor as higher upload is becoming an absolute requirement. Cable is unable to meet this expectation and VDSL remotes (multiple within 400m of my home) are making VDSL an attractive option.
Comments:
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 Review by HiVolt
member for 12.4 years, 6683 visits, last login: a few hours ago
updated 138 days ago
- Toronto, ON
- $48 per month
- about 11 days
- "No throttling, no overhead like DSL."
- "Slow when the POI capacity runs out. Takes months to get fixed."
- "Alternative to DSL, especially for those whose lines suck, and for those who want to say FU to Bell"
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UPDATE JAN 2, 2013
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Time to say farewell to TSI Cable. The service has been working fine, no congestion or reliability issues in a long time. It's time to trim costs, as I also have TSI 25/10 VDSL. I don't like the future outlook for TSI cable, as costs will rise when they have to switch to aggregated POI, as well as the capacity costs that are going to hold them back from offering a good price. Not to mention Rogers playing dirty pool with regard to speedmatching all the time. It's been 2.5 years, and despite some serious bumps along the road with regard to speeds, I enjoyed the TSI Cable experience.
UPDATE OCT 10, 2012
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It's been fairly smooth sailing since the horrors of POI congestion went away... I was switched to the new Comstock POI in Scarborough a few weeks ago. After an initial shaky week of cable going up and down (Cable TV was also wonky during then) it's been ok since... So far no capacity issues on Comstock POI.
UPDATE JUL 11, 2012
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Well, I figured I'd update the review... the upgraded capacity has held up so far, and should for a while. Rogers will be adding a new POI in Scarborough area, so it'll offload some users from McNicoll.
UPDATE MAY 30, 2012
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It only took 6 months, but the POI upgrades have finally been done. It was delayed from late November to May. Unreal. McNicoll now has 5gbps with 6th coming soon. The speeds are finally back to normal. I will reserve changing my ratings for now, we'll see how long it lasts.
UPDATE JAN 25, 2011
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No upgrades yet on McNicoll, bad evening speeds. No updates provided by TSI as to when Rogers will get off their mighty horse and perform the required work.
At least they've put a stop sell (a little too late), so no more users can sign up and make things even worse... But no doubt even if Rogers does the upgrades someday, it will be the same ol story in a few months after that.
TSI Cable is a bit of a joke now, with poor service, poor speeds and zero control by TSI of the product they sell.
Not to mention prices are going up in February.
UPDATE DEC 15, 2011
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Well, it's been pretty good on McNicoll POI for the past few months since the 24meg upgrade, but POI congestion has started again, and it's getting worse... getting sub 10mbps speeds on weekdays in the 9-11pm hours and worse on weekends. Rogers has dropped the ball so many times on the POI upgrades in all areas that it's an absolute joke. TekSavvy doesn't even have an ETA, except that it will happen "sometime in the new year".
UPDATE SEPT, 22, 2011
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The McNicoll POI (Scarborough) has been upgraded to 3gbps backhaul. Had some mild congestion in the past week or when everyone got the 24mbps upgrade, but it is now gone.
UPDATE AUG 31, 2011
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Just got the 24mbps upgrade! Apparently I was a tester that received it early.
UPDATE AUG 28, 2011
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I haven't had any issues for many months now, aside for a short period of maybe a week when Rogers had something misconfigured with their CMTS and it appeared like congestion. However TSI placed a Stop Sell on McNicoll POI in mid August, to avoid congestion until the POI is upgraded to 3rd gig-e link, Rogers had scheduled the upgrade for early September. A 15-to-24mbit upgrade is also expected for TSI Extreme by the end of September.
UPDATE APR 23, 2011
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Rogers finally upgraded the McNicoll link to 2gig yesterday. Speeds shot thru the roof, browsing is lightning fast and no packetloss. Now that they figured out how to hook up multiple links to a POI, lets see how long it takes them to hook up the 3rd gig link that has already been ordered for McNicoll.
UPDATE APR 17, 2011
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Still congested, still no end in sight. TSI keeps blaming Rogers for not being able to hook up a 2nd Gig-E link to McNicoll POI (and others in Toronto). Weekends are the worst, with sub 2mbps speds and mega packetloss in the evening hours, making streaming video impossible without constant rebuffering.
UPDATE MAR 28, 2011
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Backhaul congestion issues still plague TSI Cable. While the situation is not as grim as it was back in Dec'10, Evening speeds are around 6-7Mbit, sometimes worse than that on the weekends. They say they ordered the upgrades from Rogers 2-3 months ago. I don't know what to believe anymore. It seems like its a repeat every few months of the same story.
UPDATE JAN 13, 2011
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Congestion on McNicoll POI in Scarborogh has been relieved yesterday. Had no problem saturating 15mbit at any time during the evening. However, I'll wait with updating the ratings for a few months, to see how long it lasts this time.
UPDATE DEC 22, 2010
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Congestion on McNicoll POI has been back since early December. No firm ETA's given for the backhaul upgrade, best I've been told is "sometime in January". Speeds dip below 3mbit on a regular basis in the peak hours and packetloss is bad too.
UPDATE NOV 1, 2010
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I just switched from using the Motorola SB5101N (DOCSIS2) to a Motorola SB6120 (DOCSIS3) modem. Made a significant difference in speeds and stability in the evenings. I think after the 15/1 upgrades, the Rogers DOCSIS2 network has become a bit congested, some areas more than others. Mine wasn't too bad, but with the DOCSIS3 modem which supports downstream channel bonding, the change is evident.
So to anyone considering the 15/1 service. Get the SB6120 DOCSIS3 modem!
UPDATE OCT 22, 2010
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It's been working well for over a month now, and finally today I received the 15/1 upgrade at no charge!
UPDATE SEP 21, 2010
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They fixed the congestion/packetloss about a week ago, by upgrading the POI backhaul connections to higher capacity. We'll see how long it lasts this time, before I change my ratings again.
UPDATE SEP 6, 2010
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Looks like I spoke to soon, the congestion & packetloss are back... *sigh*...
UPDATE SEP 3, 2010
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The congestion issue was fixed a week ago (Aug27), and so far it's been good.
UPDATE AUG 16, 2010
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Hasn't been a great cable experience over the past couple weeks, as TekSavvy's backhaul connection from the McNicoll POI (Scarborough area) has been maxed out, leading to horrible evenign speeds, often times below 1mbit. An upgraded 10mbit backhaul link has supposedly been ordered, but 2 weeks into this ordeal and its only getting worse by the day. I'm glad I kept my DSL, at least I have a usable connection in the evenings. I hope they fix this soon. 
UPDATE JUL 19, 2010
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Well, during the first few days after getting Cable installed, i noticed that there was consistant 1-3% packetloss at any time day or night on the McNicoll POI that I'm on... I notified TekSavvy via the Direct Forum and they confirmed the packetloss by pinging my IP with no traffic. Rogers was notified and they confirmed it as well, but it took a couple weeks to fix. It was fixed on Jul.16 and now the connection is perfect, no packet loss at all.
So, a bit of growing pains, but it seems it's good now.
INSTALLED DATE JUNE 29, 2010
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So after waiting 11 days for the activation, the cable guy came earlier today and activated the SB5101N modem in 5 minutes.
No SpeedBoost in my area of Scarborough though (Kingston Rd. & Guildwood). I will update this review as I use the service
Comments:
maribu
join:2010-10-28
Niagara On The Lake, ON | plan to switch to Teksavvy I was with 3web for years. DSL speed dropped to crawl. Now I am with Cogeco. Have 1 year discount package deal for TV/Intern/phone. I asked to move from light to light-plus Internet package with 30g cap. Although I have a deal with Cogeco for a year at a lover rate, Cogeco started to charge $36/month for upgrade instead of $31 since it is only 3 months since the switch. Teksavvy offers a cable Internet with 200g cap for the same money! I m moving again. Cogeco have no desire to retain their customers. I am glad we have competition!!!!
Now Cogeco charges $75 disconnect charge! The big three (Bell, Rogers, Shaw) will get you anywhere they can to grab more money from you. | |
| | | Same story all over Toronto Pretty much my experience exactly, but on a whole other POI (Dupont).
At least we're gettin dragged through the shit together HiVolt... | |
| | | | Re: Same story all over Toronto lol, shub, that avatar is hilarious. | |
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| | Rogers makes Canada look bad Rogers should be doing 10gbps upgrades at a time. This is the year 2012 not 1990. | |
| | | Review Thank you for the feedback, we appreciate your comments and opinions regarding our service.
We are sorry to hear you are cancelling you cable internet service due to what may happen in the future. We thank you for being a loyal customer and remaining with VDSL service.
Thank you,
Tsi TB | |
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 Review by Rickkins
member for 9.1 years, 1499 visits, last login: a few hours ago
lodged 140 days ago
- Pierrefonds,QC
- $80 per month
- about 14 days
- "Rock solid, high speed, no caps"
- "None."
- "Great isp for no worry service."
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Yes, of course, no connection goes without any issues ever till the end of time, and Tek is no different. My up time has been damn near 99%, so it's hard to complain. First issue I had took a while, but I'll take a little hit on that one. Instead of simply calling in, or at least posting in the direct forum, I posted in the general forum... then wondered why it was taking so long. Once I called in though, things moved much faster. Next day, Videotron was out here with a lineman and a supervisor. Problem solved. The next, and only other time I called in at 7:30 am Christmas eve morning. Ten minutes on hold, but once I got thru, again, problem solved quickly.
Overall, the service is rock solid. The 99% uptime I enjoy is testament to that. The 30meg cable connection I have is always very fast, and the unlimited bandwidth I enjoy means I never need to worry. I surely don't need unlimited bandwidth, but the peace of mind is worth the few extra buck a months.
Comments:
 TSI AlanPremium
join:2012-11-22
Chatham, ON | Review of TekSavvy Cable Thank you for your support. We appreciate having you as part of the TekSavvy family.
If there is anything we can help you with, please feel free to contact us in our Direct forum.
Best wishes for the New Year.
--
TSI Alan (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee
Follow us on Twitter: @TekSavvyCSR; @TekSavvyNetwork | |
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Review by SpawnX
member for 10.3 years, 110 visits, last login: 28 days ago
lodged 143 days ago
- canada
- $45 per month
- "300 GB bandwidth cap & price"
- "Switching from Rogers to Teksavvy took a bit longer"
- "Once, your up and running, your good to go."
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I was currently on Rogers Extreme package (10/1), paying close to $60. Bandwidth cap was 95 GB, which was pretty low. Teksavvy Express at the time was $36.95 at 10/0.5. Now the speed has been bumped to 18/0.5.
Switching to Teksavvy wasn't an easy process, Rogers instead of cancelling my service, put my account on hold. Installation was delayed by 2 weeks.
I was able to keep my Motorolla SB5101 modem.
Internet connection for the most part has been good, from time to time, the connection will fail, or speed will go drastically down. It happened 1 week ago, lasted 3 days.
Comments:
| | Your Review Hello,
I would just like to thank you for taking the time to share your thoughts and experience. I'm sorry to hear of the difficulty you have had getting started but am glad to hear all is well now.
If you encounter any further issues, please don't hesitate to let us know.
Thank you,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) | |
| | | 80GB Cap with ROGERS? to all the tech savvy interwebbers  "with so much great multimedia content and communication tools out there -80GB with ROGERS, really?"
I do hope TekSavvy does address this customer service issue. I do feel they should have a 30 day guarantee of some sort after installation and perhaps some detailed/highlighted disclosures when purchasing services and products.
I am not a TS customer as of yet, but will not let this review affect my decision as I am more concerned with getting the maximum service for the amount of money I pay. Does anyone have experience with their online Customer Service (emails/e-forms)? | |
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