TekSavvy Cable : All reviews | DSLReports.com, ISP Information

oh brother

So very tired of people slagging Teksavvy for something beyond their control. Until they have their OWN infrastructure that they build, they will be at the mercy of bell/rogers because bell/rogers own the lines. When they want to do something (like upgrades), they will. I've been with Teksavvy since they became available in kitchener (I'm on extreme cable pro) and have had no issues with them. I've been seeing slowdowns at night but not during the day. and I know that Rogers is to blame, because THEY own the lines. Sheesh!

permalink · 2011-09-24 00:32:14 · Print ·

Tx
bronx cheers from cheap seats
Premium
join:2008-11-19
kudos:3

Reviews:

·FreePhoneLine

·Rogers Hi-Speed

Re: oh brother

said by eheyl:

If you're so tired of it, then in your response it sure sounds like you think they are "resellers" ? Because they are NOT resellers. They are an ISP so each user is entitled to be upset with their ISP.

God forbid people be upset with an ISP that doesn't advertise they resell for Rogers i mean lease, i mean rely on.

At what point will users like yourself realize Teksavvy KNEW what they were getting into. This isn't news to them. They knew they were in bed with the devil and simply knew they'd be double crossed a few times here and there.

So if you would kindly leave new customers alone with their upsets with their ISP as Teksavvy is an ISP. Let the upsets continue, in time TSI might use ALL of it against Rogers in the future CRTC battles. Quit blaming customers for their wrongs when they did NOTHING wrong.

permalink · 2011-09-24 01:34:39 · Print ·

eheyl

join:2008-03-23
Kitchener, ON

Reviews:

1 edit

Re: oh brother

Not blaming anyone. But common sense should tell people that since Bell/rogers own their lines there's really nothing that a a third party provider can do. And as of last night the whole thing is much better as I was able to comfortably watch HD Law and order with no drops. And I guess TekSavvy really SHOULD tell people "hey we don't actually own the physical connection, we just lease from Rogers/Bell". I would have thought it would be common sense. But I guess its too much to ask for people to think about things a bit deeper. Kind of like the upcoming election, but that's a whole other story.

I don't work for Teksavvy and am a customer, so I think my comments have merit. You wouldn't blame the weatherman for bad weather right? He/she doesn't own the sky. WIth the whole UBB/AVP thing going on, I would have thought that people would know that TSI is beholden to Rogers for their lines.

permalink · 2011-09-24 05:29:58 · Print ·

crt join:2011-04-09	Re: oh brother So I guess I should write a second review for Rogers? Be right back, calling Rogers technical support.
	permalink · 2011-09-24 11:24:19 · ·

neuromancer1

join:2007-01-22
York, ON

Reviews:

said by eheyl:

Are bills say Teksavvy not Rogers therefore Teksavvy is to blame. So sick of them and there fans playing the blame game awhile paying customers get screwed.

permalink · 2011-09-26 02:29:17 · Print ·

TwiztedZero
Nine Zero Burp Nine Six
Premium
join:2011-03-31
Toronto, ON
kudos:3

Reviews:

said by eheyl:

TSI does have its own infrastructure, right up to the POI... from the POI to you though is LAST MILE, controlled by the evil robbers-sith.

DIAL 1-80-DARK-SIDE for free Jedi lessons...

--
You see there is only one constant. One universal. It is the only real truth. Causality. Action, reaction. Cause and effect.
-Motorola SB6120-1.0.6.1 + Netgear RangeMax WNDR3700v1

permalink · 2011-09-26 08:23:16 · Print ·

stonedog

join:2010-07-25

Reviews:

TSI has to fix this

I understand that some of TSI customers think that those of us who are upset with TSI service are being unfair b/c TSI does not own the lines and has to rely on Rogers. I accept that there is an element of truth in that, unfortuantely it is an unforgiving world.
TSI has been expanding its customer base to the point it has been overwhelmed; that was within their control and what any business would seek to do. However they did not do so without adversly affecting their existing and new customers. They should have planned for this; they either did not or they made a pigs ear of it either way they are responsible. As a matter of contract law our relationship is with TSI and not Rogers and therefore we complain to TSI. If TSI has evidence that this is a deliberate attempt by Rogers to interfere with the service of its customers then it should make this known. It might be concievable that in such a case that a class action against Rogers for the tort of interference in contract by TSI customers.

Ultimately as with any contract the parties must take the banefits with the burdens. TSI is supposed to be providing us with highspeed internet service not excuses

permalink · 2011-09-26 08:13:20 · Print ·

TSI Martin Premium join:2006-02-23 Chatham, ON kudos:21	Your Modem order Hello, Would you please post in the »TekSavvy Direct forum as we would like to discuss the Modem with you. Thanks, Martin
	permalink · 2013-04-03 17:15:49 · ·

MJB join:2012-01-29	Re: Your Modem order GOOGLE FIBER
	permalink · 2013-04-06 22:53:08 · ·

Forums > comments on review of TekSavvy Cable

Review by morisato

member for 5 years, 782 visits, last login: a few hours ago
lodged 5 days ago

Oshawa,ON
$85 per month
"Order process was Simple."

Pre Sales information:

Install Co-ordination:

Services:

Value for money:

(ratings match consensus)

My Other Reviews

·ELECTRONICBOX

Currently Just in the Early order Stages Sent in a beta preorder form for Atpia Cable 150/10 Package teksavvy mailed my modem out and forgot to bill me rofl p:0 so i politely asked for a bill so i can properly pay for it all But So far Presales Contact and Installation Info has been great 2 thumbs up to marc and andre. I previously left the Dsl side of teksavvy over pricing/personal Disagreements But Cable in my Local now being open means higher speeds, Also the pricing is quite reasonable as well. My own dsl lines can only manage a 53mbps sync or so down and 27up so i cannot get this type of speed from a DSL connection either.

Comments:

TSI Alan Premium join:2012-11-22 Chatham, ON	Thank You For The Kind Words Glad to hear your return to TekSavvy has been a positive experience for you. We're delighted to have you back as part of the family! Let us know if there is anything we can assist you with along the way. Regards, -- TSI Alan (E-Services) - TekSavvy Solutions Inc. Authorized TSI employee Follow us on Twitter: @TekSavvyCSR; @TekSavvyNetwork
	permalink · 2013-04-03 15:39:13 · ·

Forums > comments on review of TekSavvy Cable

Review by dbusguy

member for 10.1 years, 906 visits, last login: 1 days ago
updated 7 days ago

Mississauga,ON
$46 per month
"Highly trained tech support staff"
"None"
"You get more than your monies worth with good reliable internet"

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings above consensus)

My Other Reviews

March 25/13

I called into tech support this morning about having trouble with my cable internet. Some sites worked and others didn't. I had read about trouble with the POI at Wolfedale and just wanted an update. I was talking with TSI Reanne. I asked her if she wanted to open a ticket for me and she asked if she could run some tests. I had some time and knew the more info TSI, the quicker you'd be able to troubleshoot. We spent about 45 minutes doing different tracert's and ipconfig's and resetting the modem and then checking the settings and power within the modem. I was very pleased to be dealing with a tech that had knowledge of the tests she was doing and felt confident to work with me and not talk down. I've spent far too many hours in the past dealing with Rogers and Bell, being asked stupid basic question while they read through a flow chart to have them run out of questions, not know what they are doing and to be passed onto someone else. This is the benefits of Teksavvy. An intelligent company with fully trained tech staff who know what they are doing and can fully communicate with their customers and can trouble shoot together.

I thank you for fully training your staff and especially thank Reanne for being patient with me as I fumbled through the tests and tried to decipher the info I was seeing so that I could relay this info back to her.

Kudos to Reanne and Teksavvy!

Edit

On March 26/13 I received a follow-up call from TSI asking if everything was all working or was I still having troubles. It's nice to have a company concerned and do a follow-up call to make sure everything was working.

Again Kudos to TSI!!!

Comments:

TSI Keith
Premium
join:2012-07-09
kudos:2

Thank you

Hello there,

I just wanted to thank you for taking the time to share your experience with us. We always love hearing back from our customers. I'm glad to you are happy with the service you received here and will be sure to pass this message on for you.

Thanks again,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »

TekSavvy FAQ »Official support in the forum )

permalink · 2013-03-25 08:56:13 · Print ·

Forums > comments on review of TekSavvy Cable

Review by sl1982

member for 29 days, 31 visits, last login: 8 days ago
lodged 9 days ago

Sarnia,ON
Contract price not specified.
about 7 days
"Excellent customer service, great speed, no issues with setup"
"None"
"Would reccomend to anyone"

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

I have not posted a review of Teksavvy's internet service but I am going to rectify that right now. I have had legacy 6/1 dsl with Teksavvy for just over a year and have not had any issues with it that a reboot of the modem did not fix. So excellent service there but I still wanted more speed while keeping my unlimited usage. So approximately two weeks ago I noticed Teksavvy was planning on offering cable service in my area (Cogeco ATPIA) and I was ecstatic. After inquiring a few times when it would be available I was contacted by Andre to see if I wished to partake in the Cogeco beta test. After filling out a form for him he took care of the rest. It was hooked up yesterday afternoon and have not had any problems with the connection or the install.

I ordered the 20/2 unlimited tier for $79.99/mo and purchased the Technicolor DCM476 from Teksavvy.

The only things that were not perfect was the installer did not call ahead like I was told he would (not really Teksavvy's fault) and for some reason when the new price notification was put out i was bumped down to the 300gb/mo tier (After a quick email to Andre this was sorted out)

All in all I am very pleased with the service Teksavvy has provided to me with both the dsl and the new cable service.

And a big thanks to Andre for going the extra mile and offering me access to the beta and all the work he did getting it set up so smoothly!

Comments:

TSI Danielle Premium join:2012-05-31 kudos:7	re: Your Review Thank you so much for leaving your review. I'm glad everything went well with only a small hiccup with the installer. Please keep us updated on how the beta test is going. Welcome to the family! Danielle -- TSI Danielle Social Media Relations Teksavvy Solutions Inc.
	permalink · 2013-03-29 22:20:32 · ·

Forums > comments on review of TekSavvy Cable

Review by TypeS

member for 111 days, 139 visits, last login: a few hours ago
updated 9 days ago

London,ON
$53 per month
about 7 days
"Same as Rogers Extreme Hi-Speed for $18 less and almost three times the usage allowance."
"When Rogers drops the ball the last mile connection (CMTS, DHCP, cabling, etc), TPIA customers are last priority."
"The packages are cheaper and you get more usage. The savings are $18 + what Rogers would charge for over-usage (up to $100)."

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

I have been a Teksavvy customer since February 2011, after Rogers raised the cap on over-usage charges from $25 to $50. At the time I was paying $99 (with the $25 cap on charges) for 12/1. Back then I could only get Teksavvy's 5/800 DSL package in London, Ontario. I valued being able to use my connection more than having higher speeds. Whats the point in speed if you can't use it after reaching a limit?

I moved into a new home at the end of June 2012 and faced the $65 (per service) to move my DSL and phone service with Teksavvy. Since I was going pay at least $65 either way, I thought I may as well cancel the expensive POTS line (I had a Vonage line used for long distance already). Went to a local computer store in London, picked up a Motorola SB6121 and made the call to TekSavvy. Canceled DSL and POTs, ordered the 28/1 cable package on the 300GB limit. I was given 3 potential dates for installation at my new home (Friday/Saturday/Monday). The Rogers cable guy showed up the Monday (a week after I ordered the service) and got me up running after a few hiccups (he had to change a few things at the junction box, at my power panel in the basement and disabled the outlet in my living room). Once I got on the internet, he left and I was up and running and it has been reliable and solid 99.999% of the time I have had it. This tech actually stayed to see connected, hit the internet and conduct a full speed test.

Twice I've fallen victim to a DHCP issue thanks to Rogers changing something on the CMTS node I'm connected to. TekSavvy is more or less helpless in these situations other than to create a ticket with Rogers. Both times Rogers came back and said "nothing" was wrong. When the ticket is sent back again, voila Rogers fixes whatever they dropped the ball on. Both times I was without internet for roughly 2 days. I have Rogers Super 6 LTE plan so I can go a few days myself without wired internet.

The value you get from having your internet provided by TekSavvy is simply just great. If TekSavvy matched Rogers' pricing plan by plan but kept 300GB and unlimited packages, you'd still be getting a great value. The cheaper packages are a miniscule value compared to the savings you get from larger or unlimited data caps. I believe Rogers' current cap on overage charges is $100? If you're a heavy user, thats up to $100 you just saved if you're on TekSavvvy. Saving $18 on the plan rate is just added bonus really.

TekSavvy's achilles heal (aside from being helpless to do anything about Rogers mucking around with last mile access) is their telephone customer service and technical support. I have yet to actually have a bad experience with customer or sales reps, I have always gotten a courteous person on other end of the line, but thats my experience thus far.

Tech support is another story. When I've had to call in for the DHCP issues I fell prey too, sometimes I would get someone who was knowledgeable or knew something about cable internet, networking and computers. But I often got people I could tell were not very experienced in computers in general (hence why the scripts for tech support exist). I myself am recent graduate of Fanshawe College's CTY program, so it can be frustrating to receive help from someone less knowledgeable then you but oh well. Just gotta be patient on the phone. My issues in the end get resolved. I have found simply being patient and calm with the tech on the phone is the best way to get things done smoothly. The reps I speak to may not all be knowledgeable but every single one I spoke was polite, patient and helpful.

I highly recommend TekSavvy's cable service or if not their service then any other TPIA's in your area.

Thank you TekSavvy for saving me well over $100 a month that Rogers would've taken from me monthly.

UPDATE: I suffered one more DHCP outage, though the last one has much more short lived. I have since not had an issue with the connection. I have spoken with a TSI rep at length, and they have made it clear to Rogers (from what I am told) that these mess ups with DHCP address pools are unacceptable and will not be happening anymore (or if they do it will be rare). It has been 2 months and bit more since I've had a disconnection not related to an outage. But I think it should be noted, it's a possibility still, and it has happened to other IISPs like TSI, just go look through other forums and you'll find it. So I will not hold TSI resposible when going to alternative IISP will not solve this.

I have also switched to using the Direct Support Forums for any issues than the telephone tech support. No queues to wait through, much easier to post modem logs and speed tests or generally share other related evidence, and the reps working here on the forums are really knowledgeable and great to work with. I'm raising the tech support rating for TSI now, this is an option that thus far only Bell Canada rivals.

Comments:

TSIElizabeth Premium join:2012-08-20 kudos:3	Response Thanks for taking the time to write this! Awesome to hear. If you ever have any issues or concerns feel free to contact us anytime. Cheers, Liz
	permalink · 2013-01-24 15:01:48 · ·

allensutedja

join:2013-02-01

$25 restocking Fee for my properly working fine modem

I have almost the same experience just now. I called teksavvy arround jan 25,2013 because my internet is not working. then they do trouble shooting over the phone tried to fix it.but it didnt work also.so they sent out rogers technician.The tecnician came on 30 jan 2013 and he tested his own modem then his modem worked like a charm.and also he said the problem is with teksavvy. then i called teksaavy again right after that.the lady told me that they will send replacement modem for me and asked me to send back my defective modem cause they told me the problem was my modem. then she said " once we receive your modem we will test it then if its working properly we have to charge you $25 for restocking fee"
they will charge $25 restocking fee me for a modem that they suspect defective but if turn out working properly, they will charge me restocking fee. which is not even my fault!! and what if the modem working properly but they will say the modem is defective then charge me still cause i dont know the truth.

what i dont understand is what they do that. plus my modem is still under warranty.not even a month yet.

permalink · 2013-02-01 12:50:49 · Print ·

TypeS join:2012-12-17 London, ON	Re: $25 restocking Fee for my properly working fine modem Try posting in theTekSavvy Direct Forums and see if maybe TSI Andre, Martin or JonF can be of better assistance before you are forced to send the modem back.
	permalink · 2013-02-01 14:15:06 · ·

derridada

join:2013-02-17
London, ON

switch Rogers -> teksavvy

Thanks for this insightful review. Great piece! Now I'm even more convinced to change.

I'm determined to make the switch from Rogers to Teksavvy too, from extreme plus cable, since they again changed their pricing, and I am constantly over the download cap and 'upgrading' to fiber (or 'extreme super plus ultra turbo cable' or whatever they call it) is just too costly and raises the cap only marginally. Since I'm streaming everything now, I can just cancel cable and take it all (phone and internat) to Teksavvy.

My question though: what was your experience like cancelling with Rogers? What cancellation fees did you face? I also reckon I'll get a lot of resistance from Rogers in making the change - I just want to know what I'll be up against...

permalink · 2013-02-17 13:06:54 · Print ·

TypeS

join:2012-12-17
London, ON

Reviews:

Re: switch Rogers -> teksavvy

said by derridada:

I don't quite remember how cancelling with Rogers went, I had their services for 2 years already at my last residence. So I was not on any contract. I called, confirmed cancellation dates. I went from Cable to DSL (in 2011). So the transition was easier. My cancel date with Rogers was much later than my activation date with TekSavvy. If you're not on contract, you'll face no cancellation fees. You will be offered deal after deal from rentions. I hear they are offering 35/3 with 200GB of data for $45, or they were. If you;re going from cable to cable, you may experience some downtime a day or two since the modem will need to be provisioned on their network.

I highly suggest making a post on their Direct Support Forums. They are very informative and attentive in responding to posts. I also recommend you buy the Thompson/Technicolor DCM476 modem from them, you'll save $20 on activation and it the best supported modem right now to get to future proof yourself.

permalink · 2013-02-17 14:19:16 · Print ·

TSI Ashleigh
Premium
join:2013-02-24
Chatham, ON

Update!!

Thank you for the update!!!

It is great to hear the DHCP issue has subsided for you in recent months.

There are many different ways you can get in contact with us for online support. We can be reached through DSLr direct forum, Twitter, Facebook, email (support@teksavvy.com) and Teksavvy forum. We watch all of these channels and are more than happy to assist with any issue or question you may have.

Please keep us updated on your services!

TSI-Ashleigh
--
TSI Ashleigh - E-Services.
Authorized TekSavvy Employee

permalink · 2013-03-30 10:08:59 · Print ·

Forums > comments on review of TekSavvy Cable

Review by TLS2000

member for 9.1 years, 2763 visits, last login: a few hours ago
lodged 9 days ago

Mississauga,ON
$61 per month
about 12 days
"Unlimited! No fear of punitive extra charges!"
"None found so far"
"Really great service and value for your money!"

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings above consensus)

My Other Reviews

·Rogers Hi-Speed

After a few years on the Rogers Ultimate package (grandfathered 75mbps) I finally got to the point where they were charging me $100 extra almost every month due to the amount of time spent on Netflix from my household. I finally said that I'd had enough and put the cancellation order in with Rogerr and ordered TekSavvy's 28/1 service to replace it.

My modem arrived within 2 days of me confirming my payment to them (via online banking). Due to Rogers policy of requiring 30 days notice when you cancel a service with them, I arranged for TekSavvy to be installed on March 29th, 2013, not realizing it was a holiday. That didn't matter, as I was able to disconnect the Rogers modem and hook up the Teksavvy modem without issue.

I did a quick speedtest and speeds were in line with the profile I'm on with speedboost enabled. Youtube streams without issue and Netflix is having no issues either.

All of my questions which were asked on the DSLReports forum were answered promptly by TekSavvy employees, which gave me the confidence to make the switch.

I'm really happy to be a customer of TekSavvy at this point. I know it will get even better when they move my service over to APOI in the summer as I will be able to get better speeds with fair pricing.

Comments:

TSI Danielle Premium join:2012-05-31 kudos:7	re: Your Review Hi, Thank you so much for leaving a review. We appreciate knowing when things have gone well and it's been a painless transition. Please keep us updated on how things are going with the service as we go along. Welcome to the family and enjoy the rest of your holiday weekend! Danielle -- TSI Danielle Social Media Relations Teksavvy Solutions Inc.
	permalink · 2013-03-29 22:29:44 · ·

Forums > comments on review of TekSavvy Cable

Review by VcdXposed

member for 10.8 years, 58 visits, last login: 9 days ago
updated 9 days ago

Gloucester,ON
$55 per month
about 30 days
"unlimited"
"horrible service (good response on dslreports though), outages happen too often"
"I prefer this to rogers but revamped rates may make me reconsider"

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

Still better than rogers. More documentation on connection would be nice. (if anyone knows where to find in depth details of services, speeds, ports, etc etc, thanks!)

Comments:

TSI MartinP Premium join:2012-11-22 Chatham, ON	Your review We regret you feel this way and apologize for the inconveniences with the recent outages. We hope that with the recent maintenance and the switch panned to go ATPIA that these issues will decrease with a service quality increase.
	permalink · 2013-03-18 09:45:47 · ·

VcdXposed join:2002-06-12 Gloucester, ON Reviews: ·TekSavvy Cable	Re: Your review said by TSI MartinP: We regret you feel this way and apologize for the inconveniences with the recent outages. We hope that with the recent maintenance and the switch panned to go ATPIA that these issues will decrease with a service quality increase. I was not totally fair the first go. Stability over speed. Looking forward to faster speeds in my area though
	permalink · 2013-03-29 14:52:23 · Print · ·

Forums > comments on review of TekSavvy Cable

Review by tristen1230

member for 2.2 years, 185 visits, last login: 1 days ago
updated 13 days ago

Belleville,ON
$55 per month
"Tech Support, Pre Sales and the Value is Great!!!! Getting up to 16 Mbps download and 2 up on a 14 Mbps download 1 up plan!"
"Very Good Service and Internet"
"Great Service"

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings above consensus)

My Other Reviews

·Cogeco Cable

I am becoming a beta tester for Cable! Right now I know those 3 things due to my past experience with Teksavvy DSL which was great. I will be adding some more to my review soon.

02/10/2013 - The week went by so quick! Cannot wait for tomorrow!

02/11/2013 - The day has come!!!!! So I did a speedtest and I am surprised with the results. I am on a 14 down and 1 up plan and I am actually getting more then 14 down sometimes (have gotten up to 16 while downloading) and am getting 2 up. Better speeds then what I was getting with Cogeco. Do not know if this will change once it becomes public in my area but for know I am very happy!

02/23/2013 - I am so far really happy. While downloading so far my highest speed is 20 Mbps while downloading and average is from 14 Mbps - 17 Mbps on a DOCSIS 2.0.

03/26/2013 - Got the DOCSIS 3.0 modem today. Got swapped through the Cogeco system and getting perfect 20 Mbps speeds. Thanks Teksavvy! Also Teksavvy offers to take my other modem back free shipping. Only had to pay $25 dollars more for the DOCSIS 3.0 since it was more expensive than the 2.0.

Attachments:

Comments:

TSI Keith Premium join:2012-07-09 kudos:2	Your review Hello, Firstly, I would just like to thank you for your current review. It is great to hear all was well with your DSL service, thank you for taking the time to let us know! Secondly, yes, please do let us know how things go with the cable. Thank you, Keith -- TSI Keith (E-Services) - TekSavvy Solutions Inc. Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
	permalink · 2013-02-05 12:37:27 · Print · ·

TSI MartinP Premium join:2012-11-22 Chatham, ON	Thank you for the updates, We are ecstatic your enjoying the services!
	permalink · 2013-02-25 13:21:24 · ·

romeomont

join:2007-03-06
Belleville, ON

Also in Belleville, I had the 14meg(20 real world) speeds which was great.. until 4:30pm. Then from 4:30pm-11:30pm less then a meg most of the time.

Cogeco would say, "there is no congestion in that area". Bahah.

Cogeco was completely useless in communications with Teksavvy and offered no sign that they would be interested in fixing the issue. They kept saying unplug your modem from your router because you have a virus... then they would test it and tell me I still had a virus when it was only the modem connected.

I can tell you that there is no magical modem virus pixie at this time LOL.

Terrible local POI and no sign that they will increase or fix it in the near future.

Switched back to DSL.

The inter-company communication definitely needs to be addressed as the gap there isn't getting any smaller.

permalink · 2013-03-27 18:20:33 · Print ·

tristen1230

join:2010-12-26
Belleville, ON

Reviews:

·Cogeco Cable

Re: Interesting find also in the BETA before roll out.

I was with Cogeco. Once my phone was out and they made me rearange the wires and since that did not work they checked their lines and nothing was wrong so they refused to send a tech out. They finally did after I asked them many time. Nearest they could do was a week. So no phone for a week. Internet was also out. So no phone or internet for a week. The guy came over and a squirrel chewed on a wire.

permalink · 2013-03-27 21:55:44 ·

Forums > comments on review of TekSavvy Cable

Review by jmarlatt2

member for 6.5 years, 418 visits, last login: a few hours ago
updated 16 days ago

Chatham,ON
$45 per month
about 1 days
"Cheap, way better limits. Quick support."
"not liked by the big 3?"
"get it if you're sick of pathetic caps"

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings above consensus)

Signed up for teksavvy cable internet when it became available in Chatham. Ran the 14mb connection flawlessly until they switched to ATAPI, now on the 20mb profile. Looking to upgrade to the 60Mb profile once Cogeco can get their systems working correctly.

Picked up a DCM476 modem and it was activated before I got home and hooked it up. Cogeco had me on the wrong profile but a quick message to teksavvy and it was fixed.

Comments:

TSI Jonathan Premium join:2011-08-24 canada kudos:3	Review Hi jmarlatt2, Thank you for the great review . Glad you joined the family and if you ever have any questions feel free to ask any of us on here. Cheers, TSI Jonathan -- E-Services Team Leader Authorized TSI employee - Teksavvy Solutions Inc.
	permalink · 2013-03-23 11:08:16 · ·

Forums > comments on review of TekSavvy Cable

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Review by Delta

member for 2.6 years, 176 visits, last login: a few hours ago
updated 16 days ago

Brossard,QC
$57 per month
(month by month)
about 15 days
"They listen to advice and try to improve"
"first time activation and moving fees a bit high, but you will recover the cost in the long term"
"Overall a very good ISP"

Pre Sales information:

Install Co-ordination:

Connection Reliability:

Tech Support:

Services:

Value for money:

(ratings match consensus)

UPDATE ** still very satisfied after 3 years on cable, price has gone down, max download has increased to 300GB, they started offering 15/1.5 then it became 20/2 and soon to become 20/10 for the same price, connection is rock solid, with 99.5% up time, no issue whatsoever so far, so I recommend this provider.

Original review:

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I ordered a new activation with Teksavvy cable and at the same time I cancelled from my previous cable provider. DSL has never been an option for me since I reside at 7.5 km from the CO, I tried it once and the speed was just to low. With cable I get reasonable speed and a very stable connection.

When I registered with Teksavvy, I also bought a new cable modem thinking that I could get it activated ahead of time to avoid any downtime, but it was not necessary, since their last mile internet provider told them that they could not get it activated until the end of my previous contract anyway.

This was not clear to me, and I called tech support to try to figure out why my new modem was still not activated, it took a couple of phone calls to get it clarified, but after that, all I had to do is to wait for the expiration date of my previous contract, and the next morning my new modem was up and running.

Also the billing department were kind enough to bump my billing date so I did not have to pay for the time I was still under my old provider.

Once I was activated, connection was almost perfect, speed was exactly as advertised, and since then the monthly limit has been raised from 90GB to 120GB. Not exactly the same level you can get in other provinces, but much better than what my old internet provider could offer, and its cheaper too.

I would love it if they could get other connection speeds, particularly the 15/2, but they are probably working on that already.

Customer service is good, although they always insist on going through all the diagnostic steps with you even if you mention you have already been through them already.

One problem I find is that most of the time connection issues will happen during the day while I am at work. Since I monitor my home connection from a remote site, I get informed the minute something goes wrong, either that or my dad will call me in panic at work whenever he can no longer access his stock exchange site, but when I call tech support from work they will insist that I need to be in front of the computer to tests (and there are just so many things I can ask my dad to test over the phone). Still with time he has become pretty good and has even learned to power cycle the modem and read the number of lights that are showing on the cable modem.

Anyway usually the problem is already gone by the time I get home, and we never get to figure out what was the issue, but since my monitoring tool tells me that the connections is up >99.5% of the time, I find it very good and stable compared to DSL.

The direct forum is nice too if you don't have time to speak with tech support on the phone, usually your post will get answered in the middle of the night so you can read it the next morning.

Overall I am very satisfied. Teksavvy is a great company, perhaps a bit overwhelmed by the large number of new customers, specially in the cable area, but they are doing a great job, and I hope they will stay in business for a very long time. We need more companies like this that stand up for our rights in front of the CRTC and the other internet providers.

Comments:

TSI Andre Got TekSavvy? Premium,VIP join:2008-06-03 Chatham, ON kudos:7	Super! Thanks for posting an update. Glad to hear things are as expected... "AMAZING"!
	permalink · 2013-03-22 20:06:26 · ·