how-to block ads
|
next review in page
Review by fefrie 
member for 274 days, 26 visits, last login: 1 days ago
updated 1 days ago
 Vancouver,BC
 $30 per month about 1 days "Promised speeds as reported or faster depending on which test. Setup fees not too bad." "No phone or video entertainment options." "You owe it to yourself to rate compare. I now save and extra $20/month for doing so."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I previously had telus with phone and internet for $43 including tax. Every six months, I had to 'beg' Telus to give me the credits to make phone/internet cost viable and competitive. after their recent increase to $55 and their refusal to honor their original contract with me for phone ($17/month) it was time to move.
I tested a voip land line, and with a lot of tweaking I've made it work to the point that the quality is just the same as a land line.
My telus speed was rated at 6.0mb/s and it would on occasion hit that speed on regular internet surfing, or when downloading full speed connections.
I bought a used modem locally for $30, or you can find them online on ebay delivered easily for $35 including shipping.
I ordered the 7.5mb cable service with 300gb bandwidth cap. Previously I was unrestricted, and I would often go way over 300mb, but they have unlmited bandwidth between 2am and 8am so I will just modify my programs to work within those constraints.
The lack of an online interface that monitors on/off peak usage is a little aggravating.
Customer service is a 20 min wait by phone, but they are also responsive by email.
The installation process was a little bit of a hassle because they act as go between between the local cable company and me, which calls for 2 to 3 extra 20 mintue calls when an email would have been more appropriate..
Once the tech came and installed, Everything was fine. The modem fired up and connected without problems.
Now there is the issue with speed comparison:
Telus 'sells' a 6.0mb connection, and using 'pure' download connections like my podcaster, I would hit the max speed easily. Surfing everywhere else on the net was a so so experience, never every getting max speed on regular websites, but at the same time I didn't expect as such.
I bought a 7.5mb cable connection from teksavvy. Here are side by side comparisons:
»www.speedtest.net/result/2699998876.png
»www.speedtest.net/result/2700021051.png
»testmy.net/KgnH0mA.uJZ3qwr.png
»testmy.net/VcGr9n3.Jv3hyCQ.png
And Youtube reports that my speed is 2.0mb/s with telus and 7.9mb/s with teksavvy.
So I'm not sure what to beleive when it comes to what actual speeds are. Is telus undercutting me with a subpar line, or it teksavvy over delivering?
Judging by the 2 out of 3 result, it seems like telus has been gouging me for many years. Seems like they advertise a service that INCLUDES tcp overhead, but teksavvy delivers on TRUE bandwidth.
There is no phone or video on demand option, but I'm pretty sure that if you wanted something like netflix, i'm pretty sure that it would work. There is no option for live sports.
Voip landline works great.
The total extra fees to get me started on teksavvy was $79 for the installation and $30 for a modem that I got used.
With the money I saved I will pay off for this extra expense in four months.
I should have done this years ago. And with the usage of a voip phone now, moving service from house to house should the need arise is extremely simple.
I am
Comments:
 | | WELCOME! Hello fefrie,
First I'd like to thank you for taking the time to share your experience with us, we always love getting feedback from our customers! Secondly, I'd like to welcome you to the family!!
Also, we are in the midst of hiring a lot of new agents so if you need us in the future we're working hard to get the wait times down to a more reasonable level asap. Also should you need us for any reason you can also reach out to us here on the » TekSavvy Direct forum.
There has been quite an interest voiced in us getting TV service in the future. There is nothing in the works at the moment, but who knows what the future may bring 
Bear in mind, not only is usage free between 2 and 8 am but we also don't count upload traffic towards your cap!
Thanks again for your wonderful feedback and please don't hesitate to let us know if any questions or concerns come up.
Thank you,
Keith
--
TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) | |
| | fefrie
join:2012-08-17
Vancouver, BC | Re: WELCOME! Could you clarify 'Uploads are free'?
Is it that uploads are free 24/7 or only free during the 2-8am period? | |
| | |  TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Re: WELCOME! Period! Uploads don't count. Downloads are not counted during those times. | |
|
| |
 | next review in page (previous review)
Review by edwpang
member for 3.3 years, 12 visits, last login: a few hours ago
updated 3 days ago
- Richmond Hill,ON
- $39 per month
- "Installation was very smooth. Service is fully functional in less than 1 hours after technican onsite."
- "Not bad, just annoyed to learn the availabity of better speed(cable 25 vs 18), right after activation."
- "So far so good, the speedtest.net shows very stable speed of around 20mb/s during the whole course of first day."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I ordered the cable express 18 online at $39 per month on May 3 to be activated May 14. I also order the cable modem Thomson DCM 475. It was the best option for me at that time and was a much better deal compared to my current DSL 6M for $43 before tax. The modem arrived 2 or 3 days later. Fast forward to yesterday. The Rogers technician came pretty early at around 8:30AM. After I answered the door bell, he went ahead to connect the internet in outside cable box, then went inside to the basement to connect the outside cable to the cable outlet near my computer. The total time was around 20 minutes. After he left, I connected modem to the cable, Ethernet cable to my router and powered up, the online light light up in around 5 minutes, but there was no internet. Then I connected Ethernet cable directly to computer and power cycled the modem, this time it showed rogers error page on my browser. I thought it probably need time for teksavvy/rogers to configure my connection at server side. So I left to walk my dog. Sure enough, after I came back and power cycled the modem again, my new cable service was up and running at advertized speed(>18M). It was more than 4 times the speed of my DSL connection! The total time to activate my cable was less than 1 hour. After coming back from work last night, I did some more speed testing with speedtest.net, It's pretty stable at around 20M down and 0.5M up. For some reason I checked at the teksavvy cable product page, I discovered the the cable express 18 was gone for my postal code, and the cable 25 appeared at the same price which has much better upload speed(2M vs 512k). I immediately asked to switch to the higher speed option which cost about $5. It's reasonable priced but I feel annoyed that I have to switch right at the same day of activation. I think Teksavvy should automatically switch to best available if price is the same. Even more so if the customer was actually just ordering new service not long before the planned speed change.
Comments:
| next review in page (previous review)
Review by kamillus
Fair warning: reviewer joined this month
lodged 4 days ago
- Hamilton,ON
- Contract price not specified.
- "Reliable; Cheap; Lots of Options"
- "Technical Support; Installation Charges; Blaming Bell/Contractor; No Flexibility"
- "Good service; painful installation/customer service"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
I've been with teksavvy from the beginning and for the most part it has been a good experience. However, when it comes to installations and upgrades it is a major pain in the ass. With the introduction of higher speeds it has been a pain switching. I have been asked 2 times to be on site for a technician that never showed up. I have been asked a third time to stay at home all day (12 to 9) and I said I that I simply cannot take anymore days off and the answer I got was essentially "too bad for you, we can't help you".
Comments:
TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Review Hello,
I am sorry to hear that you received that sort of treatment. We certainly do not strive for this kind of service.
I will be looking into your account to make sure that the situation is 1) resolved and 2) that the associate receives the appropriate coaching.
Thanks,
Andre
--
TSI Andre
Director of Online & Operations Intelligence
TekSavvy Website | TekSavvy Blog | |
|
| |
| next review in page (previous review)
 Review by Doctor
member for 173 days, 42 visits, last login: a few hours ago
updated 5 days ago
- Toronto,ON
- $62 per month
- "Mid range to good pricing for a TPIA."
- "No free paper bill. Political. Cocky. Entitled. Disingenuous. Tech support ability and knowledge on par with calling a friend."
- "We understand your frustration and ask that you give us another chance. Please post in the direct forums."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
|
Signed up for Teksavvy's $61.95 unlimited service in January 2011 and bought their Thomson DCM 476 from them. I was previously a DSL customer.
When I called Teksavvy to make the change I again inquired about getting a paper bill for free from them which is my legal right. I was again flat out told I could not get it and yet again the agent inferred I didn't care about the environment. The agent was very cocky, political, and rude.
They did a decent job of making sure my DSL was disconnected and my cable service hooked up though, despite messing up the address on the Rogers order. Despite it being overall sloppy, I did get my service.
For the first year the connection was fine and working as advertised, but the second year the connection has been unstable and it usually goes down for a few hours daily to this day. Agents unable or unwilling to solve the problem. There is zero followup done which forces me to call in at least once per week to see what is going on. This has been going on for the past 8 months. Agents believe that hearing "We understand your frustration" for the past 8 months and just trying to get you off the phone is just as good as solving the problem. Their promises of followups are usually only acted upon 20 percent of the time while the other 80 percent of the time you are sitting at home by the phone waiting for a call that will never come.
In the process of getting rid of my service with them. If you have no reason to call in and no technical issues, they are very good. But my experience with them has soured me to such a point, especially the lies that were told to me by agents, that under no circumstances will I ever join them again. You feel less as a customer, than as someone receiving a service for free and you should be grateful you get anything at all.
Thanks for listening.
Please no responses by Teksavvy, I just want to post my review and that's it. I know you understand my frustration as I've heard it countless times over the past year but those words became hollow after the first 2 months of this nonsense. I just want to post this review on this independent website without Teksavvy making their presence known and asking to post in the direct forums at every opportunity. Please give me my space.
Comments:
| | i agree about phone I agree about the follow up call. In the past 3 years there was about 4 times that they said they would give me a follow up call. Never happened. The only time I ever got a follow up call was when I escalated it.
The direct support on the forum is decent, but their phone support is lacking | |
| TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Review Comment Hi Doctor,
I remember dealing with you a while back in regards to service issues experienced and also requests you had made as to which you never allowed us an opportunity to resolve for you as you didn't want to provide us your credentials.
Today, you posted a review asking us to “stay out of it” which is a fair request however you need to understand that when someone comes online, on a place that we are quite active and posts a review like you did, we will get involved. The main reasons for this are because:
1) If we have disservice you, we want to fix it.
2) We want to learn from our customer’s bad experiences to better ourselves.
3) If the facts being provided in the review are false, we want to set the record straight.
From your previous posts/reviews and the review you recently posted, I believe that you are a person that wants to receive an excellent service from your provider and if you agree with my statement, the least you could do for me is provide me some details so I can review our fail points and make adjustments internally to prevent them for other users.
In the past, you never provided us with your information to do so. I believe that you initially came to TekSavvy because you believed in what we represented. Because of this, I strongly suggest you provide me the opportunity to make ourselves better so we can have others that experienced similar issues believe in us once again.
If you want to help make a difference, please provide me with your account details. Andre@teksavvy.com
Regards,
Andre
--
TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter! | |
| | Reviews:
 ·WIND Mobile
 ·TekSavvy Cable
| Re: Review CommentAs if I didn't see this coming a mile away. Exactly what I expected from Teksavvy.
Before I begin I want to state that naturally I do give my details to Teksavvy when I call in. I just don't do it online because I don't want to be blacklisted by Teksavvy which is almost a confirmed practice as indicated in this thread by your CEO. »Teksavvy sucks
BTW, your CEO throwing out personal information about the customer like when he previously had an issue is not surprising at all. I remember the times I called in regards to my elderly mother's account and I could order services for her despite being a completely unauthorized user. The best part was when you read back her credit card number to my over the phone. This happened EVERY time I called in and I got that credit card info at least three times! I realize it's not like that these days, but Marc throwing out personal information like that is not a surprise at all and an extension of the culture of the company. Actually I think Marc quite exemplifies Teksavvy well.
said by TSI Andre:Hi Doctor,
I remember dealing with you a while back in regards to service issues experienced and also requests you had made as to which you never allowed us an opportunity to resolve for you as you didn't want to provide us your credentials. You're right. The last 8 months and literally a hundred calls later wasn't enough time to give Teksavvy. I even talked to you during this period at least once.
said by TSI Andre:1) If we have disservice you, we want to fix it. Again was 8 months and at least 30 promises and at least 100 calls not enough time? Mind you I didn't receive even a dollar credit.
said by TSI Andre:2) We want to learn from our customer’s bad experiences to better ourselves. This is not a case of reading a script or not saying "Thank you for choosing Teksavvy". What I went through was the worst experience I've ever had to go through with any company. If you have to be told that broken promises, leading a customer on for 8 months, not following through on callbacks, promising to do something but not doing it, not answering emails, having the customer hound you relentlessly to get something done, telling the customer "there's nothing I can do", making the customer do the same darn tests every single day to needlessly rule out something already ruled out yesterday and months before, agents not reading their notes, hour plus wait times on the phone, agents giving up telling you to call back tomorrow so you have to go through the same crap the next day are experiences a customer doesn't like to go through, then please excuse me for being rude, but do I need to teach Teksavvy that chewing with your mouth open or walking around with your shoes untied are no-no's as well? As if these things are not blatantly obvious. They are not isolated events either as this went on entirely for 8 darned months.
said by TSI Andre:3) If the facts being provided in the review are false, we want to set the record straight. I'll be frank with you. My first review years ago was harsh and if I could still access that account I would gladly change it. With this review though I feel I am being entirely too kind and there is not one single exaggeration here, and even if there was I will not provide my account info until I leave your company.
Besides, I know the dwindling fanboys here on BBR absolutely adore Teksavvy, yet your score is just %74 and dropping fast. Check out Canadian ISP if you want to see unbiased reviews from CUSTOMERS, not customer fanboys and I think your record on Canadian ISP speaks for itself if there are any doubts about the facts I am providing.
said by TSI Andre: From your previous posts/reviews and the review you recently posted, I believe that you are a person that wants to receive an excellent service from your provider and if you agree with my statement, the least you could do for me is provide me some details so I can review our fail points and make adjustments internally to prevent them for other users. The least I could do? The least I could do after 8 months of broken promises, hundreds of calls, lies, and not one single penny of reimbursement? (I didn't ask for one either) You'd think you were providing a charity service. Let me tell you something. A customers responsibility ends after paying the bill. Ideally you want every single customer you can get, a customer just wants one provider. I don't owe Teksavvy anything. There is one part of my review proven, "entitlement" and it apparently just drips down from the top it seems.
said by TSI Andre:In the past, you never provided us with your information to do so. I believe that you initially came to TekSavvy because you believed in what we represented. Because of this, I strongly suggest you provide me the opportunity to make ourselves better so we can have others that experienced similar issues believe in us once again. Again I did provide my information by the literally hundred calls I made to Teksavvy and even spoke to you at one point. What difference does it make if I post it online? I've even emailed Teksavvy about this. 8 months of this nonsense but you want another chance. To be honest I've heard this before on the phone "another chance". At what point in an 8 month period do I change from being a fool to a complete idiot? If you offered me 5 years of service for free I probably wouldn't even take it at this point and I am completely serious. | |
| | | TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Re: Review Comment Hi Doctor,
There is no one doubting that your issues have been ongoing for some time or that you didn't provide your info when calling in.
From what I am noticing, you have an issue that requires a little more pull from us to get things fixed which is what I am offering to do for you. We can't help you with that unless you provide us more info, because on here, we have no idea who you are.
We do not control who gets blacklisted on DSLr. All we can do on here is choose to help you or not and we are indicating that we want to help!
Thanks,
Andre
--
TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter! | |
| | | |  um
@videotron.ca | Re: Review Comment said by TSI Andre:We do not control who gets blacklisted on DSLr. All we can do on here is choose to help you or not and we are indicating that we want to help!
He isn't referring to who gets black listed on DSLr. At all.
Which, I guess, goes to actually show how his complaints fall on deaf ears. His complaint is being justified right before our eyes... | |
| | | | |  TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | Re: Review Comment We don't blacklist anybody. The notion is simply irrelevant.
--
Marc - CEO/TekSavvy | |
| | | | | | um
@videotron.ca | Re: Review Comment said by TSI Marc:We don't blacklist anybody. The notion is simply irrelevant.
Not per what you wrote in that topic he ref'd.
You keep info on people who never had the service. Then we can see how you use that to label people. Or do you deny that ever happened? Will you say that "isn't true" yet again, when it is.
What are the laws on keeping info on people? 2 years after the fact? Care to share it? Using this to "label people"?
All this info is on privcom.gc.ca to help you out. Maybe you want to reply to this. Maybe you want to push your weight on what you pay here to hide it?
*shrug* it really doesn't matter. Cat is out of the bag. Makes you mad, eh. | |
| | | | | | | Guru
join:2008-10-01
kudos:2 Reviews:
 ·TekSavvy DSL
| Re: Review Comment Although TSI's intention was never bad to keep history of their customers even after 2 years. But the way Marc publicly made a decision based on the previous sign up of that customer is something alarming. He did correct himself though but that doesn't change the fact that he did what he did!
I am sure Marc didn't realized that at first since he was trying to solve the issue but I hope he does now that you can't make decisions based on past and you can't publicly do that!!!!!
I however thought that TSI deleted user info automatically after certain time but I am wrong here! Perhaps Marc needs to learn something from this and hopefully this mistake won't be repeated again!!! Marc needs to straighten out some rules on privacy issues! | |
| | | | | | | | TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Re: Review Comment said by Guru:Although TSI's intention was never bad to keep history of their customers even after 2 years. But the way Marc publicly made a decision based on the previous sign up of that customer is something alarming. He did correct himself though but that doesn't change the fact that he did what he did!
I am sure Marc didn't realized that at first since he was trying to solve the issue but I hope he does now that you can't make decisions based on past and you can't publicly do that!!!!!
I however thought that TSI deleted user info automatically after certain time but I am wrong here! Perhaps Marc needs to learn something from this and hopefully this mistake won't be repeated again!!! Marc needs to straighten out some rules on privacy issues!
We do not know who his is... We simply just remember the name "Doctor" from a series of posts from a while ago.
Andre
--
TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter! | |
| | | | | | | | | um
@videotron.ca | Re: Review Comment said by TSI Andre:We do not know who his is... We simply just remember the name "Doctor" from a series of posts from a while ago.
Andre
Andre, the person you are replying to is talking about the person who was "black listed". Not "Doctor".
Once again you are confirming everything Doctor is saying. You just don't listen or take the time to understand what is said.
The replies here all justify what Doctor stated.
Guru, your eyes are opening. This has been going on for a long long time. We aren't talking months here. And a lot of it is being tried very hard to bring it where it isn't seen. This is nothing. This is only one situation. There are lots more. | |
| | | | | | | | | | Guru
join:2008-10-01
kudos:2 Reviews:
·TekSavvy DSL
| Re: Review Comment said by um :said by TSI Andre:We do not know who his is... We simply just remember the name "Doctor" from a series of posts from a while ago.
Andre
Andre, the person you are replying to is talking about the person who was "black listed". Not "Doctor". Once again you are confirming everything Doctor is saying. You just don't listen or take the time to understand what is said. The replies here all justify what Doctor stated. +1
said by um :Guru, your eyes are opening. This has been going on for a long long time. We aren't talking months here. And a lot of it is being tried very hard to bring it where it isn't seen. This is nothing. This is only one situation. There are lots more.
I am well aware but kept my mouth shut! | |
|
| | | | | | | | Guru
join:2008-10-01
kudos:2 Reviews:
·TekSavvy DSL
| said by TSI Andre:said by Guru:Although TSI's intention was never bad to keep history of their customers even after 2 years. But the way Marc publicly made a decision based on the previous sign up of that customer is something alarming. He did correct himself though but that doesn't change the fact that he did what he did!
I am sure Marc didn't realized that at first since he was trying to solve the issue but I hope he does now that you can't make decisions based on past and you can't publicly do that!!!!!
I however thought that TSI deleted user info automatically after certain time but I am wrong here! Perhaps Marc needs to learn something from this and hopefully this mistake won't be repeated again!!! Marc needs to straighten out some rules on privacy issues!
We do not know who his is... We simply just remember the name "Doctor" from a series of posts from a while ago. Andre No offence mate but you didn't read my reply! -1 for your post! | |
|
| | TSI MarcPremium,VIP
join:2006-06-23
Chatham, ON
kudos:14 | said by Doctor:As if I didn't see this coming a mile away. Exactly what I expected from Teksavvy.
Before I begin I want to state that naturally I do give my details to Teksavvy when I call in. I just don't do it online because I don't want to be blacklisted by Teksavvy which is almost a confirmed practice as indicated in this thread by your CEO. »Teksavvy sucks
BTW, your CEO throwing out personal information about the customer like when he previously had an issue is not surprising at all. I remember the times I called in regards to my elderly mother's account and I could order services for her despite being a completely unauthorized user. The best part was when you read back her credit card number to my over the phone. This happened EVERY time I called in and I got that credit card info at least three times! I realize it's not like that these days, but Marc throwing out personal information like that is not a surprise at all and an extension of the culture of the company. Actually I think Marc quite exemplifies Teksavvy well.
said by TSI Andre:Hi Doctor,
I remember dealing with you a while back in regards to service issues experienced and also requests you had made as to which you never allowed us an opportunity to resolve for you as you didn't want to provide us your credentials. You're right. The last 8 months and literally a hundred calls later wasn't enough time to give Teksavvy. I even talked to you during this period at least once. said by TSI Andre:1) If we have disservice you, we want to fix it. Again was 8 months and at least 30 promises and at least 100 calls not enough time? Mind you I didn't receive even a dollar credit. said by TSI Andre:2) We want to learn from our customer’s bad experiences to better ourselves. This is not a case of reading a script or not saying "Thank you for choosing Teksavvy". What I went through was the worst experience I've ever had to go through with any company. If you have to be told that broken promises, leading a customer on for 8 months, not following through on callbacks, promising to do something but not doing it, not answering emails, having the customer hound you relentlessly to get something done, telling the customer "there's nothing I can do", making the customer do the same darn tests every single day to needlessly rule out something already ruled out yesterday and months before, agents not reading their notes, hour plus wait times on the phone, agents giving up telling you to call back tomorrow so you have to go through the same crap the next day are experiences a customer doesn't like to go through, then please excuse me for being rude, but do I need to teach Teksavvy that chewing with your mouth open or walking around with your shoes untied are no-no's as well? As if these things are not blatantly obvious. They are not isolated events either as this went on entirely for 8 darned months. said by TSI Andre:3) If the facts being provided in the review are false, we want to set the record straight. I'll be frank with you. My first review years ago was harsh and if I could still access that account I would gladly change it. With this review though I feel I am being entirely too kind and there is not one single exaggeration here, and even if there was I will not provide my account info until I leave your company. Besides, I know the dwindling fanboys here on BBR absolutely adore Teksavvy, yet your score is just %74 and dropping fast. Check out Canadian ISP if you want to see unbiased reviews from CUSTOMERS, not customer fanboys and I think your record on Canadian ISP speaks for itself if there are any doubts about the facts I am providing. said by TSI Andre: From your previous posts/reviews and the review you recently posted, I believe that you are a person that wants to receive an excellent service from your provider and if you agree with my statement, the least you could do for me is provide me some details so I can review our fail points and make adjustments internally to prevent them for other users. The least I could do? The least I could do after 8 months of broken promises, hundreds of calls, lies, and not one single penny of reimbursement? (I didn't ask for one either) You'd think you were providing a charity service. Let me tell you something. A customers responsibility ends after paying the bill. Ideally you want every single customer you can get, a customer just wants one provider. I don't owe Teksavvy anything. There is one part of my review proven, "entitlement" and it apparently just drips down from the top it seems. said by TSI Andre:In the past, you never provided us with your information to do so. I believe that you initially came to TekSavvy because you believed in what we represented. Because of this, I strongly suggest you provide me the opportunity to make ourselves better so we can have others that experienced similar issues believe in us once again. Again I did provide my information by the literally hundred calls I made to Teksavvy and even spoke to you at one point. What difference does it make if I post it online? I've even emailed Teksavvy about this. 8 months of this nonsense but you want another chance. To be honest I've heard this before on the phone "another chance". At what point in an 8 month period do I change from being a fool to a complete idiot? If you offered me 5 years of service for free I probably wouldn't even take it at this point and I am completely serious. Doctor,
Thanks for taking the time to explain yourself. If you'd like additional information or help, you know where to find me. I will gladly help if possible. Feel free to reach out any time.
Andre, I think this is fairly pointless for you to respond to just leave it alone, he doesn't want our help.
--
Marc - CEO/TekSavvy | |
| | | | | | Re: Review Comment I have never used TekSavvy, but after seeing the way the CEO treats his customers- I NEVER WILL!
I thought Cablemas in Mexico was the world's worst provider with the most appalling lack of customer service and the rudest agents.
PLEASE FORGIVE ME, Cablemas! There is at least one provider who is light years ahead of you in crap service to its customers. All is forgiven!
And as a personal note to 'Marc', you need to take a serious look at your attitude to people, mate! Your appallingly indifferent response to your poor suffering customer in an open Forum is staggering in its cold-blooded arrogance and total failure in personal relationships. You sound EXACTLY like the clinical description of a sociopath - mildly charismatic but with a 100% lack of empathy with fellow human beings. You should get yourself tested quickly before your unprincipled attitude takes your company down the drain!! | |
|
| |
| next review in page (previous review)
Review by kimks3
member for 168 days, 6 visits, last login: 1 days ago
updated 7 days ago
- Richmond Hill,ON
- $39 per month
- "Pre-sales info is decent, depending on the rep you speak with"
- "Anything and everything is Rogers' fault, connection not installed and poor support once they have your $"
- "If everything works out in your favor, you're in luck. Otherwise, prepare for a lot of downtime."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Warning: Incoming wall of text:
I've lurked on DSLR for the past several months in search of an ISP to replace Bell, who are still offering a paltry 6Mbit connection in my neighborhood, with caps that are nothing short of pathetic. Since I don't have a landline, cable is what I chose to go with, and Teksavvy's favorable reviews made me sign up with them some 2+ weeks ago.
My install date was set for today, December 1st, and I contacted Bell to terminate my DSL connection on this date, but only after checking and re-checking with Teksavvy to ensure that: (a) the connection will be ready for use upon completion of installation, and (b) the technician would be able to install a new coax jack in the house, as the only one we have is hooked up to a satellite dish. Both the TV provider and TSI reps recommended that a splitter/joiner not be used.
(By the way, I did not have to give Bell 30 day notice as there is an upcoming price increase and I was able to cancel the service on a date of my choosing, per their terms of service, since I did not agree with their changes)
Anyway, the Rogers tech arrived at 2:30pm, only calling me once he was right outside my house. No big deal; he entered and after taking one look at where I had planned to connect the modem, he told me that it wouldn't be possible because there was only one coax jack, and he did not have to (read: did not want to) do any drilling/fishing of wires, saying it was "not on the work order".
He claims that since I was not a Rogers customer and with a reseller, I would have to pay $125(!!) if I wanted him to install a new jack in the wall. Not only was he extremely rude, but he also had the audacity to tell me I would be better off using Bell, saying that the best he could do is connect the modem in my basement. I obviously declined as all my other devices requiring hardwire Ethernet connections are on the ground and upper floors.
He left after all of five minutes, but did say he would be in the area and told me to call if I worked something out with Teksavvy or I chose to pay the $125.
I first called my television provider, who said that they would send out a tech first thing tomorrow (Dec 2nd) to install a separate jack for their dish at no charge (excellent support considering this provider is "Bhell"). They said I was free to have Teksavvy rewire my current jack with their network, which shouldn't be hard since I had Rogers cable TV up until just 2 months ago, and all the wiring is still in my basement.
I called the technician and he said he would revisit to hook up the current jack for use with TSI. He mentioned something about checking his work order, then hung up as I asked what time he will arrive by. That was the last I heard from this technician and he never did return. All calls since have gone to voicemail.
I contacted Teksavvy, and was told that the technician should have installed a new connector, and the fact that they did not was "unfortunate". Rogers support of course wasn't willing to help since I was not their customer.
Teksavvy tells me that they are not permitted to contact the technician or even speak to anyone at dispatch. I was offered a new install date on the 4th which was the earliest day possible. Every time I had a problem with Bell, they would send someone out the next day, even on Sundays.
The fact that I will have no internet for 4 days was, again, "unfortunate". I spoke with a supervisor who offered me a whole ten dollars for the inconvenience. Refund on the $65 installation fee? Sorry, not available. TSI was kind enough to let me know that the second technician will be sent at no charge. Wonderful.
I can't wait to get my cellular bill after 4 days of tethering by a household of 5, not to mention I will have to take a day off to sit around at home for another tech on the 4th, who might maybe sorta do the job this time, if they feel like it. If they don't, I guess I'll be in the dark for another few days and get ten bucks off my bill to make up for it.
Since I don't trust Teksavvy telling me that the new technician (who may very well be the same guy from today) will install the jack and run a new wire, I will have "Bhell" come tomorrow to run a new line for their dish. Bell might be expensive, but their support is top notch and I can often get most problems taken care of in 15 minutes using their live chat. Teksavvy's hold times are usually longer than this, and telephone is the only method of real time support.
While it may have been the Rogers technician that caused this problem, I was still disappointed by the complete lack of communication and control Teksavvy had (can't even talk with the person installing your services for your customer?!), and the laughable "compensation" offered for what is a major waste of time and money for me.
I paid Teksavvy for Teksavvy Internet; to me, the "middleman" Rogers is more or less irrelevant. If they cause problems, it still = a poor experience with TSI.
I almost never write reviews, but my tethered connection is so slow, I don't have much else to do but try to share my experience...
The current ratings reflect the service (or lack thereof) I received as of Dec 1. I will change them to reflect any updates, and will hopefully improve. I was so excited to finally get a connection that isn't slower than what most third world countries have...
---
TL;DR: Technician didn't do what they were supposed to, waited whole day to find out install will have to be redone 4 days later. 4 days of no internet. Given 10 bucks for "unfortunate" situation. Rogers is evil, everything is their fault.
************
Dec 2 Update: Bell came by and installed a new direct coax line to the satellite dish in 10 minutes. The existing jack is *finally* ready to be used with TSI.
Install date however has been pushed back another day because I called to inquire about checking any earlier timeframes, even early mornings/late evenings--this meant I had to "forefeit" the Dec 4th date, and as luck would have it, the new date is now Dec 5th between 8 to 11. The joys of booking dates & times indirectly...
Comments:
| | No refund again. So after all that, did you get your refund? Or did teksavvy say too bad for you once again? Not giving people proper service or giving people their money back is a very obvious trend and game that we have been seeing for a good year.
Have you considered doing a charge-back with your credit card company to get your money back? Or filing a complaint with the CCTS?
You might want to consider both these avenues to get your money back, and don't settle for anything less than a full refund. How much time & money have you wasted so far on this and getting nothing but a big mobile bill?
No service and no refund is a trend with this company if you take the time to review it. | |
| | kimks3
join:2012-12-01
Richmond Hill, ON Reviews:
·TekSavvy Cable
·TekSavvy DSL
| Re: No refund again. Thanks for taking the time to reply. I have not looked into reversing my payment or otherwise cancelling service (yet), because I still need internet, and setting up with Start/distributel/etc would take even longer. I invested too much time and money into TSI to ditch them now, and I am sure they are happy to hear that...
If I am unhappy with the connection, or if there are any further problems, I am ready to jump ship even if it means I have to eat the $100+ I paid already. | |
| | | | | Re: No refund again. I can see how you just want it to work and just not bother with the hassles. But no one will do anything about it and this situation unless you do go through the hassle, sad to say.
But, in reference to your other post down below, +1 to you for standing your ground kimks3.
You can see how these situations end up by checking this, »Teksavvy sucks
and this »No Show Techs. Share your Experience
Personally, i'm not one to nickel and dime some company for compensation. But we have all had this happen to us time and time again. No end in sight. And the industry (ie Teksavvy) just doesn't care enough about you to bother bringing the issues to the CRTC, yet the owner will go ape sh*t to make sure they get your money and not refund it, as seen in the first link provided.
Something doesn't smell right in stinkville. And yes, they have a mechanism for charge-backs already in place but a few years ago they stated the cost to them in man-power outweighed them doing charge-backs. Both Teksavvy (Rocky when he was CEO) and Acanac stated this. But The current CEO, Marc, seems to state now that this isn't so. But I don't believe it. It's up to them to get it back. You already lost a day of work and will now lose another day of work. But don't dare ask for a refund.. OMG... those are fighting words to teksavvy and they will blacklist you (as seen in the first link provided).
That is what's sad about all this.
So +1 to you, but I say make it a hassle. Maybe after enough people b*tch and moan and demand their money back will the industry (ie teksavvy) do something about it. Right now they are not and just trying to simply refuse refunds. It really isn't right.
BTW, feel free to add your experience to the topic we have going (2nd link). | |
|
| | Response. Hi There,
I'm sorry to hear about this. I can definitely understand your perspective in the matter and why you're frustrated. The fact that you have satallite TV should have been known, as it does make a difference in installation requirements. I have already sent this information off to our Quality Assurance department to ensure everyone is informed of this. There are many benefits to being with a third party provider like us, bigger bandwidth, lower price, no contract, no cancellation fees, no throttling, etc. However, because we do not own the infrastructure that the installations need to be performed on, our install times are not as convenient as the owner of the infrastructure. There is little we can do about this. It is not that we are trying to inconvenience you further, this is just the soonest we could have done this.
Our communication with Rogers is not ideal, and we do not have contact with the technicians that perform the installs. We do not try and blame Rogers as you are completely correct: if they cause problems= still a poor experience with us. We just try to be completely transparent in the matter to try and give you an exact idea of what is going on. I apologize if you feel the credit is laughable, however, something that needs to be understood is that we charged a very large portion of what we charge you for the monthly service. That $65 is charged by Rogers to us in full for the activation, which is why we were unable to engulf it. We cannot credit like the incumbents as we do not charge the extra amounts to give larger credits. Again, I'm not trying to provide an excuse but transparency for you to understand why certain actions were taken. I hope this situation resolves for you, and I'd love to have a look into your account. So please feel free to message us in the direct forum in order to have a look over your account to ensure all the proper steps were taken.
--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
| |
| | kimks3
join:2012-12-01
Richmond Hill, ON Reviews:
·TekSavvy Cable
·TekSavvy DSL
| Re: Response. I appreciate the somewhat generic reply, but TSI need not "own" the infrastructure or technicians to ensure that its customer doesn't have to wait around for days for an installation which should have taken no more than an hour.
I don't care whether the $65 goes directly to Rogers or to Teksavvy's CEO's toaster replacement fund. I paid TSI to install and activate my service; whether or not Rogers is contracted to do this doesn't concern me.
Any sensible person would tell me to demand at least a portion of this be returned, if the technician not only does nothing but come and waste my time, but cause to live without internet access--which the UN deems a basic human right--for days.
Since it is Rogers that messed this up, it boggles my mind why TSI does not seek compensation from them.
If I pay the post office to ship merchandise to a customer, and the postal service messes up and loses the item, it would be ridiculous for me to refuse to refund the buyer "because I used their money for postage and the cost of the merchandise".
I would immediately refund the buyer and seek compensation from the post, just as TSI should from Rogers.
I'm not interested in posting in the direct forum, which just seems like a way to reduce the likelihood of prospective customers from seeing issues like this. You can find my account with the postal code L4E3V8. | |
|
TSI AndreGot TekSavvy?Premium,VIP
join:2008-06-03
Chatham, ON
kudos:8 | Info Hi kimks3,
I am really sorry to hear about your experience, Phil, our escalations manager and I have been talking about your case and we would like to do a deeper dive with Rogers.
Could you please PM me your account details so I can reach out to Rogers about your situation.
Also, please keep me posted on how the visit goes today.
Once I have more info, I will reach out to you with my findings.
Thanks,
Andre
--
TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter! | |
|
| |
| next review in page (previous review)
Review by joeljkatz
Fair warning: reviewer joined this month
lodged 11 days ago
- undisclosed location
- Contract price not specified.
- "price"
- "tek support: long phone wait times. emailed twice about service outtage and no response"
- "hire more people to handle tech support issues. still hoping to resolve my service outage after 2 days."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Contact me, teksavvy! I want my internet and phone back!
Comments:
Sking
join:2013-05-08
Mississauga, ON | Awful Customer service...NOT WORTH IT! I have been with a Teksavvy for a year with my Internet because it is much cheaper then the big names. My Internet was okay, but choppy and often went down (usually only needed a reboot so not a huge deal).
I decided to try their VOIP phone service and paid $80+ for them to ship me an adapter....apparantly when you order the adapters you are entering a verbal agreement that if the product doesn't work it is not their fault and you get no refund.
I spent 7 hours on the phone trying to get this new phone set up, when they finally got it working it shut down the Internet. Now I could only connect t o internet through modem and not through my router. I was told to call back the next day to talk to customer service where I spent another two hours on the phone (doing the same things the teksupport did the night before because this new technician could not understand the notes on the account since too many technicians tried to help the first night).
I asked them to cancel it as I want to just stick with a regular phone line but they refuse to give me a refund claiming there is a verbal agreement that they are not responsible if the adapters do not work. What kind of service is that. Most other companies would be offering me a discount on my services because I wasted 9 hours of my time (a lot of that time was just on hold trying to get through to someone), I wasn't asking for a discount just a refund on a device that is not compatible with my current devices.
Definately do not recommend.
You get what you pay for and teksavvy is a cheap service with awful customer service, my self respect is worth more then the discount. This is what happens when you try to support the small companies. They don't support you!
Be prepared to spend 25-65 minutes on hold before you can speak with an actual person. And if you order something OOPS too bad you touch it you buy it. | |
| Sking
join:2013-05-08
Mississauga, ON | I have been with a Teksavvy for a year with my Internet because it is much cheaper then the big names. My Internet was okay, but choppy and often went down (usually only needed a reboot so not a huge deal).
I decided to try their VOIP phone service and paid $80+ for them to ship me an adapter....apparantly when you order the adapters you are entering a verbal agreement that if the product doesn't work it is not their fault and you get no refund.
I spent 7 hours on the phone trying to get this new phone set up, when they finally got it working it shut down the Internet. Now I could only connect t o internet through modem and not through my router. I was told to call back the next day to talk to customer service where I spent another two hours on the phone (doing the same things the teksupport did the night before because this new technician could not understand the notes on the account since too many technicians tried to help the first night).
I asked them to cancel it as I want to just stick with a regular phone line but they refuse to give me a refund claiming there is a verbal agreement that they are not responsible if the adapters do not work. What kind of service is that. Most other companies would be offering me a discount on my services because I wasted 9 hours of my time (a lot of that time was just on hold trying to get through to someone), I wasn't asking for a discount just a refund on a device that is not compatible with my current devices.
Definatley do not recommend.
You get what you pay for and teksavvy is a cheap service with awful customer service, my self respect is worth more then the discount. This is what happens when you try to support the small companies. They don't support you!
Be prepared to spend 25-65 minutes on hold before you can speak with an actual person. And if you order something OPPS too bad you touch it you buy it. | |
| | | Hello,
Sorry to hear you’re having difficulties connecting your phone ATA to the service. This situation sounds very familiar to an account I just addressed through our Facebook page. However I would like to look into this situation for you. Would you be able to send a message to us through our Direct Forum »TekSavvy Direct with your account information so I can look into this for you?
Thank you
Ashleigh
--
TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
| fefrie
join:2012-08-17
Vancouver, BC | It requires alot of configuring with the router which is for the techie consumer at best. | |
|
| |
| next review in page (previous review)
Review by ghent123
member for 1.4 years, 129 visits, last login: a few hours ago
updated 15 days ago
- Gloucester,ON
- $53 per month
- "Value for the money is great, but Marc and other support staff being very active on the DSLr forums is just the cherry on top."
- "Any issues that requires rogers to look into more in depth can take some time, but knew that getting into it anyways"
- "For the price you can't beat what you get from it."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I've been with TekSavvys for just over 2 years now.
Since that I believe I had a few issues.
1. was I had the old 475 frame ware 2.08 which caused many error and reboots of the modem. After talking with TekSavvys about it and going through the troubleshooting anything else that could be causing the issue. At the end of the day TekSavvy sent me a modem with the updated frame ware and I sent the old one back once I was up and running. No cost to me.
For gaming it was a nightmare during the time, but couldn't blame TekSavvys for it since it was an upgrade done to rogers network that caused all the issue in the first place.
2. During my move to my new place the move dates got changed at the last min since the place wasn't ready yet. 5 days until I was meant to be moved I had to call TekSavvys and was told it was short notice and unsure if they can cancel the move request.
Sure enough it wasn't enough time took about a week to get my cable back up, but they credited me the move order for my troubles which was great. Wasn't teksavvys fault or rogers, but was on my end.
Network has gone down a few time but normal only do to rogers doing updates to my POI or lines in the area, normal don't find out until it happens and I call in to see what is going on but isn't long.
Some people have had some major issues on the POI I'm on St. Laurent POI in Ottawa but I haven't had most of the issues people have been having.
Always been having the speeds I've being paying for or better (28/1). Even during peak hours not many slow downs.
I'm looking forward the upgrades this summer and better upload speeds.
Just wish the CRTC would fully see what is going on with internet in Canada and be more helpfully towards customers and make it a better market for us all.
Last but not least TekSavvys is still growing and yes there phone ques can be a bit high at some times at least there is help on the DSLr forums for some issues and in the direct forums and doing a lot of work on myworld to make a lot more things easier and quicker without having call in.
Comments:
| | Response. Hi There,
Thanks a lot for the feedback in concerns to the overall performance of your services, and glad to hear that you are happy with the service. In concerns to our phone times we are hiring again, so this should be alleviated soon.
Thanks for taking the time to write this and feel free to get a hold of us anytime!
Liz
--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
| |
|
| |
| next review in page (previous review)
 Review by enzymes
member for 9.4 years, 268 visits, last login: 7 days ago
lodged 19 days ago
- Brampton, ON
- $47 per month
- about 30 days
- "Good Internet Service, Good Reputation, Good People at Teksavvy"
- "Some connectivity issues"
- "Teksavvy is the best of the limited options we have in Ontario."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Hello,
I just logged into the Customer Portal at Teksavvy and it shows my Activation Date as 7/24/2011. So, I've been with Teksavvy for 1 year, 9 months, and 5 days so far.
Let's start from the beginning...
I was a Roger's customer when we moved into our new house in 2010. During that time, we were charged $50 dollars a month with a monthly 60 GB cap. Obviously, we went over the cap every month which was an annoyance to be restricted so much. Eventually, it was a time for a change. So, I went and looked at other options like you are probably now. I saw Teksavvy was pretty active on BBR and checked the Teksavvy forums at on BBR for awhile. Finally, I decided to cancel Rogers and who gave me a termination date 30ish day from when I called to cancel.
I called up Teksavvy and activated my account well before the Roger's termination date to ensure a smooth transition. Teksavvy mailed me a Thompson DCM 425 (DOCSIS 2.0) modem. I had two options when I was registering with Teksavvy. DCM 425 or 475. I went with the cheaper one, the 425. Termination date came, Rogers tech support guy came to collect their modem. After which, I called Teksavvy and they told me to simply plug in the modem (425) and that was it. I was with Teksavvy now.
Since with Teksavvy I never had to worry about bandwidth issues. I am on the 300 GB/monthly plan at $46.97/month and on the 28/1Mbps profile. During my 1 year and 9 months with Teksavvy, it seems every 1-2 months there always seems to be an issue for couple of hours in connectivity issues. Like DHCP issues, DNS issues or just simply Rogers screwing something up. For that reason, I am giving 4/5 on Connection Reliability. It may or may not be Teksavvy fault for these issues, but it still needs to be addressed. Other than this, I don't see any problems with Teksavvy.
However, another issue that bugs me is the issue of my DOCSIS 2.0 modem. Rogers upgraded their connections which gives better upload and download but requires a DOCSIS 3.0 modem. So, I am unfortunately stuck on the 28/1Mbps profile whereas if I had a DOCSIS 3.0 modem, I can bump my connection to a 35/3Mbps profile at the same price. Not really Teksavvy's fault but still an annoyance. Perhaps if there was some trade-in program to mail in a DOCSIS 2.0 modem for a 3.0 one with a small charge would be reasonable fix.
Unfortunately, Canadian Internet sucks. It is pricey in comparison to speeds in other countries at cheaper cost. Teksavvy is the best of the limited options we have in Ontario. Good speeds, reasonable bandwidth cap, good customer service, good tech support.
So, if you are looking for a replacement and sick of Rogers or Bell ripping you off, then you should consider Teksavvy.
Comments:
| next review in page (previous review)
Review by mrdylanblue
member for 80 days, 103 visits, last login: a few hours ago
lodged 22 days ago
- Brampton, ON
- $47 per month
- "Excellent Speeds, Reasonable Prices, and Awesome customer support"
- "Can't really think of anything to put here"
- "Great internet, at a reasonable price."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
The internet is very reliable, the bandwidth caps are very generous, and also, the customer service is outstanding!
The Best ISP I have ever had
Comments:
| next page (previous review)
Review by Amou
member for 2.3 years, 297 visits, last login: 5 days ago
lodged 23 days ago
- Guelph,ON
- $96 per month
- about 2 days
- "Speed for price."
- "New network atm is not stable."
- "Good if you aren't looking for unlimited."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
New ATPIA tiers were release.
On 150/10.
During peak time service dips very low. Current issue for whole network I believe but last night it was stable. Fixes are continuing at the moment. It is in the works but it is worth it.
Comments:
| | Review Hello Amou,
Thank you for the review!! I see you have mentioned the connection was stable the other night, this is great to hear. However it’s not good to hear that you have been having connection issues with the service. With the new upgrades just completed it was to remove any congestion on the line, and create more stable service for our customers. You say you are were receiving congestion, had you posted to the direct forum »TekSavvy Direct so we could troubleshoot and look into this further? If you are seeing this issue occur again please be in contact with us so we can correct it for you ASAP.
Thanks again
Ashleigh
--
TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
|
| |
|
|
·
