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Review by Bugblndr  - Location: Burlington,ON
- Cost: $40 per month (month by month)
- Install: about 1 days
Good "Always up, always full speed, fast install"
Bad "None thus far"
Overall "Bigger cap and a cheaper price than Cogeco"
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I've had 20/2 service for over a month now on Cogeco. Ordered during the beta on a Monday, received my modem on the Tuesday, plugged it in and it was working immediately, even though the install date was still 10 days away.
I've had zero downtime and always my full speed since day 1.
Update: Full speed continues to be in effect 24/7. Instead of 2 Mb up, I've been increased to 10 Mb up, all at the same price as before.
member for 3.5 years, 1663 visits, last login: a few hours ago
updated 1 days ago
Comments:
 | | Your Review Thank you for your review.
Its great to hear that your beta service is going better than you expected and with little/no downtime is always great.
We hope that you continue enjoying the services and appreciate your feedback on the Beta services. | |
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| Review by MikeyPC - Location: Gatineau,QC
- Cost: $55 per month
- Install: about 2 days
Good "Great speeds, friendly service"
Bad "Nothing yet"
Overall "Great alternative to the big telecoms"
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Called to set up the connection about 2 weeks before the move. Was able to get a date for 2 days after the move. Technician showed up bright and early, was very friendly. He asked where I would like it installed, and he made it happen. Tucked the wires neatly along the wall, made sure there was a great signal and even showed me the signal levels to ensure I was happy.
Modem took about 10 minutes to set itself up and after that I was surfing at 31/10. Looks like Videotron gives a little extra speed to ensure we get the speeds we're paying for unlike Rogers where it's almost always under the profile speeds.
Thanks TekSavvy!
note: I will update this if anything happens in the future
member for 80 days, 52 visits, last login: a few hours ago
lodged 2 days ago
Comments:
| | Review Hi MikeyPC,
Thanks for the great review! Very happy to hear that everything went well! We are definitely happy to have you as a customer and if you have any questions or concerns, please feel free to let us know.
Cheers,
TSI Jonathan
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.
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| Review by av2013 - Location: Scarborough,ON
- Cost: $85 per month
- Install: about 12 days
Good "Advertised 150/10 + Unlimited Uploads"
Bad "Modem was supposed to be provisioned on Sept 9th. Still Nothing."
Overall "Speeds are amazing and great value for the money but don't expect to get activated in any resonable amount of time."
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I am switching from rogers to teksavvy. Purchased a new modem from TekSavvy and they promised it will be provisioned on Sept 9th. I still have no internet and when i call in to talk to support I have to wait for like 1-2 hrs before someones answers and then the agents are pretty much useless as they can't get anything done. I am told an escalation has been made to rogers to get the modem provisioned.
I will update this, if and when I get internet service with TekSavvy
##UPDATE##
My modem was activated Sept 21 and I have had amazing speeds since then. My last speed test was 146Mbps Down/ 9.76 Mbps Up, which is pretty much what was promised. I am loving the service but it was just a huge headache getting the modem activated as I was without internet for 12 days.
member for 20 days, 1 visits, last login: 4 days ago
updated 4 days ago
Comments:
| | Review Hi anthanv,
Very sorry about the experience you are having so far. I'd like to take a look at your account and see where we currently are. Could you please PM me your account information?
Thank you,
TSI Jonathan
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.
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| | | | Re: Review Hi anthanv,
Happy to hear the service is running to expectation. Very sorry it took this long to have your modem provisioned. Our vendor had a lot of delays in actioning our requests around that time. We have seen some faster response times from them lately. If there is anything we can do to help, please, feel free to ask! 
TSI Jonathan
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.
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| Review by dchdrake - Location: Windsor,ON
- Cost: $54 per month
- Install: about 9 days
Good "Fast steady connection"
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Upgraded from 6M/800k DSL to 14M2M Unlimited cable back in February 2013. The install took a little longer because I wanted a Saturday install.
Not too long after the install, the speed went to 20M/2M. (This is in a Cogeco area). The bandwidth pricing changed within a few months (because of some CRTC rulings). I went to the 300G bandwidth limit as that was close to the same price. Teksavvy was also offering unlimited downloads between 2am-8am and uploads didn't count towards your limit. Recently in Cogeco areas, the upload was increased to 10M.
The connection is rock solid. With DSL we would lose connection during thunder storms.
member for 8.4 years, 2493 visits, last login: a few hours ago
lodged 6 days ago
Comments:
| | Review Hello Dchdrake,
Thank you for the review! I am happy to hear you have enjoyed both our DSL and now our Cable internet services. I am happy to see that the installations went smoothly and you are currently receiving a consistent connection. This is wonderful to see.
If you have any questions or concerns please feel free to message us in the Direct Forum »TekSavvy Direct. We are always happy to help!
Thanks again for this great review! Please keep us posted on your TekSavvy Journey.
TSI-Ashleigh
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TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
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| Review by stevey_frac - Location: Cambridge,ON
- Cost: $55 per month
- Install: about 14 days
Good "Great Prices, Unlimited window between 2 - 8 a.m."
Bad "Did get disconnected by Robbers when I cancelled Cable TV."
Overall "Great service, Great Price"
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Updated to 45/4 about a month ago. Transition was nice and smooth... One day, the internet was just faster. Thanks to the 2 a.m. to 8 a.m. unlimited window, I was able to downgrade to the 300 gb package, which is a great savings.
Overall, very happy with the level, and quality of the service. Minimal downtime once the service was setup. I haven't needed support much, and when I have, the TSR's on this site have been awesome!
member for 3.8 years, 561 visits, last login: 1 days ago
updated 9 days ago
Comments:
| | Re: Your Review Hello there,
I just want to take the time to thank you for sharing your experience with us. I'm sorry to hear about the delayed install, glad you were prepared for it and not affected too heavily. Sorry to hear about the mishap when dropping TV as well 
We can't wait for these new speeds to roll out either!
And as far as bandwidth caps are concerned, well I think our CEO said it best.
said by TSI Marc:what good is an awesome internet connection if you cant use it!
Thanks again for your review. If you ever need anything, you know where to find us.
Thanks,
Keith
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TSI Keith (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) | |
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| Review by ghent123 - Location: Gloucester,ON
- Cost: $53 per month
Good "Value for the money is great, but Marc and other support staff being very active on the DSLr forums is just the cherry on top."
Bad "Any issues that requires rogers to look into more in depth can take some time, but knew that getting into it anyways"
Overall "For the price you can't beat what you get from it."
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I've been with TekSavvys for just over 2 years now.
Since that I believe I had a few issues.
1. was I had the old 475 frame ware 2.08 which caused many error and reboots of the modem. After talking with TekSavvys about it and going through the troubleshooting anything else that could be causing the issue. At the end of the day TekSavvy sent me a modem with the updated frame ware and I sent the old one back once I was up and running. No cost to me.
For gaming it was a nightmare during the time, but couldn't blame TekSavvys for it since it was an upgrade done to rogers network that caused all the issue in the first place.
2. During my move to my new place the move dates got changed at the last min since the place wasn't ready yet. 5 days until I was meant to be moved I had to call TekSavvys and was told it was short notice and unsure if they can cancel the move request.
Sure enough it wasn't enough time took about a week to get my cable back up, but they credited me the move order for my troubles which was great. Wasn't teksavvys fault or rogers, but was on my end.
Network has gone down a few time but normal only do to rogers doing updates to my POI or lines in the area, normal don't find out until it happens and I call in to see what is going on but isn't long.
Some people have had some major issues on the POI I'm on St. Laurent POI in Ottawa but I haven't had most of the issues people have been having.
Always been having the speeds I've being paying for or better (28/1). Even during peak hours not many slow downs.
I'm looking forward the upgrades this summer and better upload speeds.
Just wish the CRTC would fully see what is going on with internet in Canada and be more helpfully towards customers and make it a better market for us all.
Last but not least TekSavvys is still growing and yes there phone ques can be a bit high at some times at least there is help on the DSLr forums for some issues and in the direct forums and doing a lot of work on myworld to make a lot more things easier and quicker without having call in.
member for 1.8 years, 315 visits, last login: a few hours ago
updated 10 days ago
Comments:
| | Response. Hi There,
Thanks a lot for the feedback in concerns to the overall performance of your services, and glad to hear that you are happy with the service. In concerns to our phone times we are hiring again, so this should be alleviated soon.
Thanks for taking the time to write this and feel free to get a hold of us anytime!
Liz
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TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )
"Not all those who wander are lost."
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| Review by bradofcanada - Location: Kitchener,ON
- Cost: $70 per month
- Install: about 3 days
Good "Great Price,Unlimited downloading options"
Bad "Went down once :)"
Overall "Great Service for a great price !"
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I had to wait about 8 months until a spot opened up in my area so I was paying a ridiculas amount for Rogers cable with the caps they have. I paid to get out of my contact with Rogers after the 8 months.After a bit of a slow start(Roger cables fault) I was hooked up to Teksavvy with the 28/1 Unlimited package for $70 dollars including tax.I have only been down once since then and I am extremely happy with my choice.i am so glad I do not have to deal with Bell or Rogers for my internet needs anymore.
Update:Just switched to the 35/3 unlimited package for 91 bucks all in.Was a very smooth transaction.
»www.speedtest.net/my-result/2986952520
member for 11.9 years, 59 visits, last login: 8 days ago
updated 12 days ago
Comments:
| | Response. Hi There-
Very happy to hear the service is going well for you. If you have any questions or concerns in the future we will be more than happy to help!
Cheers
Liz | |
| | | Update Thanks for the update! Glad to hear you are still sailing smoothly and now even faster.
Cheers,
TSI Jonathan
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Online Experience Manager
Authorized TSI employee - Teksavvy Solutions Inc.
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| Review by XR999 - Location: Ottawa,ON
- Cost: $44 per month
Good "Excellent Caps, No Throttling or DNS Tampering, Full Advertised Speed"
Bad "Some small rough edges on activation"
Overall "If you're a Rogers customer reading this, what are you waiting for, switch already."
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I was getting tired of Rogers consistently low caps for high prices so I decided to switch to TekSavvy Express Cable and re-use my purchased Rogers modem (as it was less than a year old). Well the order process went off smoothly, minus a call in as TekSavvy wanted to make sure I understood the possible downtime that comes with re-using a modem.
Anyway, my 30 days with Rogers came and went and my activation with TekSavvy went as smoothly as it could go when you're re-using a modem. Two business days (4 days in total thanks to the weekend) after my Rogers disconnection, my TekSavvy connection was live. Since then the connection has been rock solid (although that's in part due to my excellent signal levels), gets the advertised speed along with the same speedboost levels I was seeing before on Rogers, costs less per month, has better tech support and is pure (no DNS redirection/hijacking or throttling BS).
So would I recommend TekSavvy Cable, yes, yes and yes, if you're at all sick of overages, throttling or any other Rogers BS, then do yourself a favor and get TekSavvy Cable.
UPDATE: Septemeber 21st, 2011
Nothing to report but a rock solid connection and a nice 2Mbps boost in speed despite only having a DOCSIS 2 modem and that speed is delivered constantly, I never see slowdowns. In other words I couldn't be happier with TekSavvy Cable.
UPDATE: April 10th, 2012
Still getting consistent service without dropouts or slowdowns off the Richmond Road POI here in Ottawa and this is with DOCSIS 2 service, though I do plan to upgrade to DOCSIS 3 services within the next 6 months. So despite repeating myself, I simply couldn't be happier with my TekSavvy Cable service.
UPDATE: August 13th, 2013
Well I'm over a year late (as I was holding off for the ATPIA migration of my POI) but I'm finally in the process of upgrading my 18/.512 service to the new 25/2 tier. So far I've placed a call to TekSavvy and they are shipping out a new DOCSIS 3 modem. Plus the call was easy since I got through immediately and spent less than 15 minutes on the phone in total. The rest of the process won't be completed though until I receive the new modem so a further update will follow. But so far, I'm quite happy and can't wait for the new speed to finally arrive.
UPDATE: September 23rd. 2013
Wasn't planing on having an update so late but unfortunately due to Rogers delays I'm still not on 25/2 service yet. As of today (Sept. 23) my new DOCSIS 3 modem was finally activated by Rogers so I've filed for the speed change request but it will probably be at least another 1-2 weeks before that change goes into effect. Still, I am excited that I finally in the home stretch in terms of a speed increase.
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member for 3.3 years, 248 visits, last login: 1 days ago
updated 12 days ago
Comments:
| | would if my poi was serviced... good in all if you can service, but my rogers POI isnt served by tek cable | |
| | | Thanks for updating your review. We appreciate you taking the time to update your review. I'm glad to see that you're still happy with our service, speed and better bandwidth prices. It's great to hear that your impression of our services over the long-term is just as good as when you originally posted the review.
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TSI Support - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum ) | |
| | | RE: Update said by XR999:Well I'm over a year late (as I was holding off for the ATPIA migration of my POI) but I'm finally in the process of upgrading my 18/.512 service to the new 45/4 tier. So far I've placed a call to TekSavvy and they are shipping out a new DOCSIS 3 modem. Plus the call was easy since I got through immediately and spent less than 15 minutes on the phone in total. The rest of the process won't be completed though until I receive the new modem so a further update will follow. But so far, I'm quite happy and can't wait for the new speed to finally arrive. Hello XR999,
Thank you for your update!
We are very excited that you will be receiving the new aggregated speeds! Yes, the process takes a little time. As soon as the new modem is provisioned, we will be able to submit the change of speed request for you.
Send us a message in the »TekSavvy Direct Forum if you have any questions!
Thank you,
TSI Shawn S
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TSI ShawnS (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork
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| Review by KPaul - Location: undisclosed location
- Cost: $50 per month
- Install: about 7 days
Good "Good price, customer service"
Bad "Transfer from rogers to TSI was bad due to lack of communication and lack of accountability on rogers end"
Overall "Was a strong supporter of their service, now, with all the issues and problems over the last month, it's hard to"
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Update as of September 17th, 2013
TSI has gone above and beyond on what to help a customer means. I have been given months of support, even though my issue is not to do with their service (it's rogers that's screwing things up). Should have always assumed that, but as a customer, you go after who you pay generally.
Glad I stuck around.
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Update as of June 29th, 2013
ATPIA has bunged up my connection, and it isn't being fixed due to rogers not helping out TSI. As a techy guy, I understand. As a customer and consumer, I'm not happy with this. Wonky speeds, and inconsistent connections.
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Update as of Jan 25th, 2013
Perfect speeds, perfect connections, though ANY downtime I have had, it has always been Rogers, and not TSI. Needless to say, a few issues have been on my end that I fixed by trouble shooting, and the rest were with Rogers.
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Update as of Sept. 26th 2011
»[Cable] London slowdowns?
Posted this in the forums with 2011-09-08 as the date noted. There wasn't a single TSI person to reply to this until a week after... This is a HUGE issue that has affected hundreds of people, and NOTHING seems to have mattered until someone finally clued in. I am disappointed with how this has been handled, and how service has been, as well as communication (lack of) from official people. I am disappointed as a customer.
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I signed up a month prior to being given an activation time, due to my rogers monthly payment being delayed... anyways, basics are Thursday rogers cut's out, Friday was supposed to be the TSI hookup. Didn't happen. rogers slipped, several times, letting TSI know about my activation, my transfer, random other errors......... It was a giant pain to get internet since it was a transfer, and my original modem had to be released (recommend getting a new modem if time's a factor).
Other than that issue, the service is amazing, and the customer service people are always willing to help (though sometimes sound less than enthused about helping... quite annoying given that rogers reps. sound happier).
member for 6.6 years, 1670 visits, last login: 1 days ago
updated 13 days ago
Comments:
 TSI MartinPremium
join:2006-02-23
Chatham, ON
kudos:27 | Thanks for the Update Glad to hear things have been working properly for you. | |
| | | Update Thanks for the updated review KPaul. It means a lot and we are happy that you are sticking around. I know Andre is looking after your account and you are in great hands. We'll do our best to keep you as our customer | |
| | | | Re: Update No need for the thanks, your guys work justifies a good review. And I'm sure it'll get better too | |
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| Review by stickyiki - Location: canada
- Cost: $53 per month
Good "Great service with full advertised speeds! Plenty of bandwidth"
Bad "Nothing"
Overall "Stop paying so much to the incumbents. Switch now!"
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Package: 28/1
Modem: Motorola SB6120
I've had TekSavvy Cable service for almost 2.5 years now and all I can say is that the service has been excellent for me since Day 1. The installation process was smooth and it did not require a technician to come since I was switching from Rogers to TekSavvy. As for the service itself, the only time I had issues was after the recent Toronto storm. Once the issues were sorted out in my area, my service was back to being rock solid. I have never experienced any slow downs at peak hours. I am always maintaining the advertised speeds and the best thing is that I don't have to worry about the caps like I did when I had Rogers Cable internet. There have never been any surprises on my bill either. Currently I am on the 28/1 package but once my POI receives the new speeds, I will be bumping it up to take advantage of the new speed tiers.
UPDATE: 9/21/2013
Looks like I got my 45/4 speed upgrade completed today! Getting great speeds!
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member for 2.3 years, 54 visits, last login: 7 days ago
updated 14 days ago
Comments:
| | Review Hello Stickyiki,
Thank you for wonderful review. I’m very happy to read that you have been enjoying your TekSavvy service for many years for minimal hiccups in the service. I’m also very ecstatic that you have been maintaining your advertised speeds with no congestion in the evenings.
If you have any questions in the future we can be reached through the Direct Forum. We are happy to assist.
Thank you again for this great review!! Please keep us posted on your TekSavvy services!!
TSI-Ashleigh
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TSI Ashleigh - E-Services.
Authorized TekSavvy Employee | |
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