|
Home | Reviews | Speed Test | Tools | News | Forums | Info | About | Join |
This is my 15 year review of Teksavvy, its the same old review as usual, nothing has changed in 15 years, I use their service, they charge my credit card every month, I pay the credit card bill every month, theres no drama, no billing problems and no tech problems, there is the odd outage, but its usually Rogers problem, I don't even have to think about Teksavvy for the simple reason they have been reliable, billing is always the same and no bullshit. Just a tip if your planning on moving to Teksavvy and bringing your modem over from your old cable internet carrier, make sure the modem is on Teksavvy's list of usable modems, then call your old carrier and tell them to release the modem, if your not sure of what releasing a modem is, look it up its not hard, this will pave way to a smooth transition. member for 21.1 years, 1107 visits, last login: 122 days ago updated 1.3 years ago
The seven day delay in obtaining service was solely the time it took to receive the new cable modem. A Thomson DCM475 is the modem. Had service from Teksavvy since 2011; and, it is the only company I know of that lowers prices to the customer when the company receives lower prices from its supplier. I have the Cable 30 Unlimited package. The only issues I have had are some connection issues. The customer service reps are extremely helpful and will stay with you until the issue is diagnosed and resolved. Some of which includes follow-up after the issue is resolved. member for 15.3 years, 26 visits, last login: 1.7 years ago lodged 1.7 years ago
Switched from Teksavvy DSL (customer for 5+years) to cable because of old, unreliable copper wiring in my ap't building. All went as planned and d/l, u/l speeds are better than advertised. Only minor complaint is telephone wait times are getting long... up to 20 minutes/call. ----------------------------------------------------------------------------- I've returned to Teksavvy after being away for quite a few years. The transition from Rogers Ignite to TS 75/10 was quick and flawless. Thanks. And the phone wait times were very quick too. member for 21.5 years, 3809 visits, last login: 1 day ago updated 2.2 years ago
I used Bell followed by Rogers for several years each before switching to TekSavvy cable internet. Been with TekSavvy for 7+ years and they have always offered plans with better value and kept price increases to when needed vs every year or more like with Rogers/Bell. No issues with service in years and never any underhanded practices like DNS hijacking. I upgraded the speed several times and the modem once without any issues using online tools. Started with a Motorola SB5100 on a 3mbs down and 256kbps up plan and after all the upgrades over the years now use a TP-Link TC7650 on 10mbs down / 1mbs up plan. member for 12.4 years, 3787 visits, last login: a few hours ago updated 2.3 years ago
Update Nov. 8, 2021 No changes to reliability or connection, so that's good! We saw another price increase (Oct 2021). Made a few changes with the incumbent last mile provider on other services, so that was able to free up a it of $$$ and return to be within budget. Things have been REALLY quiet in regards with the CRTC & pricing. Maybe some good news next year?? * * * * * * * * * * Update Oct. 19, 2020 Last 12 months have been interesting! The world went upside down & bass ackwards! Prices sideways, down, up. I decided to upgrade the service from 15/2 to 40/10 for the beginning of May. Only took a day or 2, and have been very happy with it. Getting a bit better than advertised rates. Unfortunately, with Covid compounding the legal challenges by the incumbents of the CRTC decision, the incumbents went running to Daddy Navdeep, crying about those mean, nasty, bullying IISPs & CRTC, and demanding to keep the atrociously artificially high internet/telcom rates for Canadians. Maybe TSI was a bit too quick to allow that decrease, and reversing it just caused a lot of backlash in publicity. Then, we got the "Navdeep approved" increase. Double whammy. Service provided is very good for price being paid. No complaints. Changing IIPS's would be silly for me. * * * * * * * * * * Update Oct. 1, 2019 All's been good. No genuine complaints . With the recent adjustment of rates, only thing that happened on my package was I went from 200GB cap to unlimited, same $$$. A tad disappointing, as I was hoping for same cap + $$$ off, or a "happy medium" (maybe 400GB + $2-$3 /month less. Needs here have been relatively modest, for speed requirements & bandwidth, so sadly, the new rate plans really don't do much for me. * * * * * * * * * * Update Feb. 7th, 2019 All was great until ~Jan. 19th. Speeds went for a complete dump - intermittently, of course. Chat with TSI - yup, definitely abnormal! Missing channels, very odd power & SNR levels... Went through the usual procedures, nope! A truck roll was scheduled for Jan 31st, but a more accurate time from 0800-1700 could not be given. Well ... 25th - everything seemed to snap back to normal! truck roll was kept - guy shows up just before 1130 on the 31st. Told him what had gone on. "Oh, yeah, we fixed a nasty problem late last week about 1km up the road from your place! All's ok now. Only recommendation - Last mile provider should look at service requests a bit more closely, and improve communications with TPIA, especially if a problem was repaired recently in the vicinity of the TPIA client. Would also help save a possibly needless truck roll, since problem was already fixed. * * * * * * * * * * Update April 6th, 2018 Everything stable. As stated, be aware the field tech from the "last mile provider" is limited in his scope to only check signal levels. If they're good. he's gone. If it's intermittent, you will be in for a long haul. The rest is up to the IISP provider. This was a bad bump, but sailing is smooth again. * * * * * * * * * * Update March 21st; Same Cogeco rep arrives Mar. 19th. He comes in, says all he can really check is signal levels, rest is up to TSI. Well, he did find another bad connection - one he had redone going to the splitter! So far …. no crazy piles of error logs, signals extremely stable, no more modem recycles. Been 2+ days, so far, so good... * * * * * * * * * * Update March 18th. Waiting until tomorrow for the 2nd truck roll. 1st was Feb. 24th. Intermittent loss of internet. Why does it take 8-10 days for them to schedule a truck roll? Why didn't the last mile rep (Cogeco) even bother to take a ladder & look at the connections on the pole? No, just changed a splitter, a few connectors, and buggered off in 20 minutes. Internet crapping out every 30 - 180 minutes now. Poor show on both Cogeco & Teksavvy. Waiting now until tomorrow .......... * * * * * * * * * * Update March 12, 2018: Well, the first round of problems began. Many intermittent disconnects after there was a major Cogeco outage. Lots of finger pointing, and "oh, you have a bad modem". Well, I bought a new modem, and guess what? No difference! Took over a week before a Cogeco truck would arrive. Guy was here for all of 20 minutes, changed the splitter and several "F" connectors, and buggered off. Less than 30 minutes. Never even looked up at the pole! No significant difference. Been getting worse. Upstream dBmV jumping all over the place, from 41 to 51+dBmV. Sample errors (by the bazillion): Critical (3) Received Response to Broadcast Maintenance Request, But no Un... Warning (5) ToD request sent - No Response received;CM-MAC=60... Error (4) Missing BP Configuration Setting TLV Type: 17.x;CM-MAC=60... where the "x" is from 1 - 9. Even puts me on a completely different group of downstream channels (17-24) 549-591 MHz Normally ~495 = 54 MHz. original worked from ~447 - 489 MHz (channels 1-8??). Ridiculous when you have to wait over a week before the owner of the "last mile" decides to respond. Not very happy. Certainly not recommending, right now, either!! In the meanwhile ... hope the system stays up! * * * * * * * * * * Update July 12th, 2017: No real reasons to complain. "It just works!". Besides, on top of that, when you see a price drop, if that can't improve one's mood, I don't know what would! Speed is 17/2. Can't say I have seen any outages or major slowdowns. From the speed tests (last one a few minutes ago), I'm getting what I am paying for. There's a bit of a variance on the ping times (38-219 mSec), but for my usage pattern, nothing serious. Don't need "Ridiculous Speed" or "Ludicrous Speed". Had a giggle from the next door neighbor, a few months ago. Devout Blue with EVERYTHING. Now: no Blue at all! They switched to TSI via cable as well for internet * * * * * * * * * * Update Nov. 4th, 2015 (and long overdue): All's well. Great news: no more Blue!!! There was a loss of internet a little over a month ago for several hours, but it's impossible to blame TSI when some dumb ciuccio doesn't look where he's digging, brilliantly succeeds in severing a fiber and plunges all services from Cogeco in a HUGE area into the dark. What was interesting was that I got a far better, more credible answer from the TSI folk than from Cogeco. About the only thing it seems I may have a problem with is upload. That seems to vary from anywhere between 1.4 to 1.7. Other times, I get the full 2.0. (1.46 a few minutes ago @ ~1915). Yup. Happy I made the move! * * * * * * * * * * Update August 1st, 2015: Been up & running on the 15/2 package. Noticed a bit of a sag during a few tests (approx 50% of rated up/down each). Seems ok right now. The DSL is gone, and the home phone # ported off the land line 2 days ago. BELL-free at last!! :) * * * * * * * * * * Update July 22nd, 2015 Well, as I mentioned on the DSL side, here's an initial report: Cable internet was ordered June 14th, and was functional July 8th. On the 18th, the DSL was canceled, but Bhell didn't see fit to turn it off until the 21st. The cable chap arrived on the 8th just after noon hour, and was gone in less than an hour. Did a speed test at that point, and definitely, 15/2. Most of the speed tests I have done have been very close to the rated. speeds. Just did a speed test a few minutes ago, & I was getting 7.0/1.4 Mind you, that was at 1940, so it would be a busy period. Pings are good. The staff at TSI I spoke with to initiate and complete the change were most pleasant and helpful. Wait times were quite acceptable. member for 20.6 years, 4956 visits, last login: 1 day ago updated 2.3 years ago
Over the last 20 years, I have been a customer of Bell, Rogers, and TekSavvy. From the three, I have never had a bad technical support call with TekSavvy, and cannot remember a good experience with the other two. TekSavvy offers native IPv6 over PPPoE and Cable, which I am dependent on. Speeds are decent, but not the best as TekSavvy does not over Fiber to the Home in my area. Like everything else, the monthly bill has been creeping up slowly, but the costs are still competative. member for 14.3 years, 22 visits, last login: 2.3 years ago lodged 2.3 years ago
I was switching from Videotron for same speed (400/50) and had 0 downtime. Had to upgrade my modem though although I already had one working at the same speed... It's probably Videotron's fault but it irked me a little. Speed/latency/etc is all good and mostly the same than with Videotron (it's Videotron underneath so that's expected). The network is a little worse, especially if you need to connect to Europe (Videotron pairing war way better...). Nothing much to say. member for 3.4 years, 5 visits, last login: 3 years ago updated 3.4 years ago
Works as expected. member for 21.7 years, 11044 visits, last login: a few hours ago updated 3.8 years ago
Tried changing service/pricing with Shaw. But failed, multiple times. So, I had read about TS here in DSLR, with the glowing reviews. Ordered a bridged modem and schedule made for switch. I wasn't home, wife did it herself with some phone in tech support. End result, outstanding. TS sure seems to have a handle on what To Do. Thank you, Teksavvy! member for 22.7 years, 1422 visits, last login: 108 days ago lodged 3.8 years ago
way back I believe I had originally ordered 25/5 or was it 25/7 - can't remember but somewhere in that vicinity. I cancelled one cable ISP's account (because the company was completely unreasonable with data caps and the speeds were horrendously inconsistent and unreliable at most times when people are usually awake) and activated the teksavvy account - kept the same modem as it was my own and I believe I was offline, during the daytime hours, for about 2hrs? Yeah, that sounds about right. The transition from one ISP to the other was really, really smooth. I went from paying over $90 monthly for an unreliable horribly over priced and unstable (it was down at least once a week for a couple years easily) ISP service with a ridiculous restriction on data caps to a $70 per month taxes in unlimited bandwidth connection with more download/upload speed than the originally over price service. I was elated, but suspicious because of my experience with the previous ISP. However, over the next 2 years or so teksavvy as a company won me over to be a very happy and trusting customer. In a large part this is due to their technical support, or at least the support I have received. I had a cable tech visit once in the 7 years I've been a tech savvy customer. I had slow loading web pages, corrupted downloads. I expressed concern to the teksavvy agent because my work required me to download software and images almost on a weekly basis and every-time I tried to download one particular image thee resulting file was corrupted. He filtered my admittedly 26year old cable line and adjusted the signal strengths and when he left I was in MUCH better shape but still not up to speed. I called Teksavvy support once more and they issued a ticket to the carrier ISP who had the issue resolved by the next day. The whole process couldn't have taken more than 4 days including waiting for the carrier ISP to get a cable tek out to my house. Again everything went really, really smooth. I recommend Teksavvy to anyone in my City. I can't speak for other Cities, but Ottawa, ON gets great service from teksavvy in my experience! member for 3.9 years, driveby review (so far) updated 3.9 years ago
|