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TekSavvy Cable page on DSLReports
Six Month Rating

Reviews:
bullet 530 reviews (386 good) (79 bad)
bullet Submit a review by email click here
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Review by Jayar See Profile

  • Location: Scarborough,ON
  • Cost: $107 per month
  • Install: about 30 days
Good "Great service within the GTA, unlimited usage option"
Bad "A large leap in cost for unlimited; (currently) cheaper and comparable alternatives"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Pre-Sales info wasn't very thorough, but since it is a new service, I understood that TSI just wanted to get it out there. The team did a great job filling us in at DSLR, but their main website is still left wanting.

Install Coordination was spot on, a tech wasn't sent to my house, rather, the transfer of service from Rogers to TSI was done remotely (as it should be). I suffered a maximum of 5 minutes downtown, which is great considering I was expecting to be out of internet for a day or two when I signed up!

Connection reliability is great, but I do suffer from a bit (1-2%) of packetloss. As I understand, Rogers is looking into it, but aside from that, stability is great.

Tech support now has longer wait times. Whereas I used to wait about 5 minutes max to have someone on the phone with me, I now wait at least 10 minutes. But the former was three years, and the latter is part of the growing pains of a company who I think is slowly coming in to their own. I'm sure in the coming months these wait times will be again reduced, luckily for us, the tech support staff are absolutely delightful to deal with in my experience.

Service is great. I was with TSI for three years on a 1.7/600 connection, and left it for Rogers hoping the hearsay of TSI providing cable internet would actually come. Nine months later, I'm back!

Value for money is a mixed bag, mainly because of the upfront cost. $45 to activate, $25 if you purchase a modem from them, which is $85 after shipping. That's $110 + the monthly service of your choosing the first month. With HST now in effect, it may be a hard pill to swallow, but you do save in the long run.

In short, I'm glad to be back with TSI, which is now the only safe haven for unlimited cable users in Toronto.

UPDATE 9/13/14: Service has been excellent. No complaints!

UPDATE 1/01/13: It's been almost a year, and for the greater part of it service has been excellent again. They've kept up with capacity over here, and currently have no criticisms on service. Keep it up, Teksavvy!

UPDATE 1/12/12: Service was good for a while, probably the longest it's been since cable launched. But then congestion hit, and upgrades that were ordered MONTHS, many months in advance than previous upgrades failed to be installed by Rogers. The (upgrades) were supposed to be installed on the 28th of November, and after that date passed, I believe it was moved to the 5th. After that date passed it was moved to sometime in January. It is now the middle or so of the month and we haven't heard from TSI, who I assume has not heard from Rogers about the upgrade.

UPDATE 4/22/2011: 2gig is now active, and all is well. If Rogers can get the 3rd gig installed and activated before McNicoll get oversubscribed, I'll gladly change my review scores.

UPDATE 4/18/2011: More of the same congestion, different reason for it.

UPDATE 1/1/2011: I spoke too soon. Again. There were signs of congestion at the beginning of December and up until now upgrades that were apparently ordered the month before have still not been done. Peak time rates are a joke now, and lo and behold this whole time McNicoll has only been on a 500mbit pipe which we've all been previously told to be a gig. If this is what's in store for Teksavvy cable, then I don't imagine myself ever changing this review.

It's a happy new year, but the service in McNicoll sucks.

UPDATE 11/27/2010: Everything has been great the past few months. Speed was bumped from 10/1 to 15/1 at no extra cost for extreme customers, and just recently, customers are now allowed to use the Motorola SB6120 D3 modem. More recently still, McNicoll now has powerboost activated! Whatever complaints I had earlier I no longer have now.

UPDATE 9/12/2010: So McNicoll got the 10gig link, seemed OK for a couple of days, then we were hit with congestion...AGAIN, and the packetloss we've come to know and hate. On the 10th of September, Rogers performed a 10gig cross-connect upgrade which should have fixed that... but it didn't. Packetloss is still there, and browsing is affected because of it. Forgot about trying to game online, too. I'm not updating this review until months after this mess is (if?) fixed, and as it stands right now, I wouldn't recommend Teksavvy cable to anyone. Not to be malicious, as I like them as much as the next person, but simply because it currently isn't worth the problems.

UPDATE 8/16/2010: The McNicoll POI is heavily congested during peak hours due to the volume of new subscribers connected within the area. Streaming any type of media, and online gaming becomes impossible because of packet loss, not to mention downstream plummeting to about the same rate as the upstream. Recently, it's gotten much worse due to Teksavvy STILL accepting orders on that POI. I can understand the logic, but with no given date for the 10gig link they are making the problem much worse and even worrisome as none of us know when things will return to normal. I tried calling in to get a date, but after about 10 minutes I was asked to leave a message. I'm very disappointed to say the least.

UPDATE 7/20/2010: Packet loss issue has been fixed.

member for 9.6 years, 1827 visits, last login: a few hours ago
updated 5 days ago

Comments:

TSI Taunia
Premium
join:2012-11-22
Chatham, ON

Review

Hello,

Thank you for your comment. We are glad to hear you are happy with the service.

We are currently working on bring our wait times down for technicial support and customer service.

Thank you,
Tsi TB

TSI ShawnS
Premium
join:2012-11-22
Chatham, ON
kudos:4

re:09/13/2014 Update

Thank you for your most recent update!
Glad to hear that everything is running smoothly!

Have a great weekend!
Shawn S

Review by chris7174 See Profile

  • Location: Hamilton,ON
  • Cost: $51 per month
  • Install: about 7 days
Good "Low monthly price"
Bad "High startup cost"
Overall "Great value, friendly service"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Just had Teksavvy DSL 25/10 installed ($40/mo). I had several questions prior to the install, because this connection was going to be installed alongside a separate Bell DSL connection in the same house. Since the house has several lines coming in, I was assured this would not be a problem.

The technician visit was confirmed for 7 days after the order, and on one of my selected dates, which was a pleasant since I expected a delay due to the back-to-school rush. The technician arrived on schedule, and finished working quickly. The connection was active immediately after the technician left, and is working with great line stats, I'm getting the advertised speed.

I'm paying $5 extra per month for the dry loop connection. Some providers like Start have started to waive the dry loop fee, but they charge $10 more for the same plan, so Teksavvy still ended up $5 cheaper.

I would highly recommend Teksavvy to anyone looking for a more human ISP.

member for 2 years, 37 visits, last login: 1 days ago
updated 7 days ago

Comments:

TSI John
Premium
join:2014-03-14
Chatham, ON
kudos:2

Your Review

Thank you so much for your review. We are always glad when these things go according to plan.

Welcome to the TekSavvy Family!

John
Online Services Account Manager

Review by carl819 See Profile

  • Location: Montreal,QC
  • Cost: $43 per month
Good "Cheap price"
Bad "Impossible to have a technician, tech support, lack of communication"
Overall "Avoid"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

My Other Reviews

·Distributel Cable
I'll actually edit my review to say that I would avoid Teksavvy. Small suppliers get you with cheap prices, which is great as long as internet works. The minute you need to send a technician, it seems to be really complicated. My internet is not working for 3 weeks and I'm still waiting for a an appointment. I mean, yeah you save 20$ but are you willing to wait 3 weeks and over?

I'm actually going to change for a larger supplier because it is unacceptable.

If I were you, I would prefer dealing with a larger supplier and never having to deal with internet because Teksavvy are truly clueless and promise you date with the tech that are no even held up.

I was suppose to have a appointment with a technician last week (after 2 weeks wait) and I still haven't heard from them.

member for 280 days, 17 visits, last login: 7 days ago
updated 7 days ago

Comments:

TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

Update

Hi there,

I am sorry that your experience wasn't so great. Unfortunately, it has become a problem for all TPIA providers in regards to receiving this type of service from the incumbents. Many of our customers have missed tech visits and unnecessary delays.

This is the busiest time of the year for all providers which causes these issues. We filed at the CRTC level last year for this exact type of stuff.

I hope things get settled soon for you. Don't hesitate to post in the direct if you need further help.

Sorry again.

Andre
--
TSI Andre
Director of Online & Operations Intelligence

TekSavvy Website | Follow Me on Twitter (@AndreCleroux)

Review by CyberCam See Profile

  • Location: Whitby,ON
  • Cost: $98 per month
  • Install: about 10 days
Good "Cable d/l speed is at full 28mb all the time & is AWESOME! Much better than the dual line MLPPP! Customer service is EXCELLENT!"
Bad "Cable u/l speed is less than the old dual line MLPPP. Hopefully this will improve soon."
Overall "There's a reason I've been a TSI customer for 5yrs... bottom line is, they're the BEST in the GTA!"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy DSL
I've been a Teksavvy DSL customer for about 5 years. Started off with 6mb/800k single line for the first several years. I added another line a couple years ago to get some half decent speeds. Unfortunately, TSI didn't have cable in my area for some time, so the dual line MLPPP was the best I could get without turning to Rogers cable internet. Do I go with Rogers again...yeah right, not in this lifetime!

For the last little while I've been noticing my dual line MLPPP speed had dropped, so I troubleshoot'd my router a bit, not thoroughly because my workload was large and I didn't have the time, so I just lived with it. I did end up calling Teksavvy about the slow speeds in late November and they said they would look into it.

On December 1st I received a call from a TSI csr supervisor named "Chris", who advised me than Bell had disconnect one of my lines back in April and TSI didn't realise it and had they been charging me all this time. It turns out after calculating all of the charges up for the not service, TSI owed me almost $300.

Chris let me know that TSI cable was finally in my area and using my $300 credit, he could set me up on a 28mb/1mb profile with a modem and that I wouldn't have to pay for a couple of months as well! Obviously I agreed... Chris said he would handle everything and follow-up on the situation as it progressed. The good news is I would keep my DSL until everything was to my satisfaction, so there would be no downtime. Throughout the process (the 10 days) Chris called me couple times to relay my accounting/profile changes & conformation.

Well December 10th (d-day - technician installing my cable), I choose to have them come between 8am to 11am. To my surprise, my long time buddy that I've seen doing the Rogers connections in my area, called me at 8:15am and I was all hooked up by 8:25am.

Awesome! The new speed is fantastic 28/1 (20Mbps more than MLPPP), the speed is right on the money! I'm now going to be paying $20+ less per month on my internet, now that I've dropped the dual line MLPPP. Of course later that day I received a call from Chris again, calling to follow-up on the install. All I have to say is that I'm very impressed with his dedication to making sure I was happy. I thought that I was the only one that had customer service like that... which is a long lost trait, most companies these days have abandoned.

Again thanks TSI & Chris for everything, as long as you keep it up the great work, you'll always have a customer for life!

EDIT: Sept. 9 2014

Just updating my review as I have changed my tier to 150/10 (since April 2014). I'm please to say that my internet connection is still fantastic and stable, I've had only a couple of small outages, that lasted only 20 minutes.

I have also move almost half of my clients to Teksavvy and all are very happy with the service! Thanks again TS!

member for 6.4 years, 330 visits, last login: 9 days ago
updated 9 days ago

Comments:

TSILiz
Premium
join:2012-08-20
kudos:6

Response

Hi There!

Thanks a lot for taking the time to write this, very happy to hear you are seeing full speeds and if you ever have any questions or concerns in terms of your account please feel free to reach out to us anytime

Have a great day!
Liz
--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

"Not all those who wander are lost."

Review by CerealK See Profile

  • Location: Quebec,QC
  • Cost Contract price not specified. (month by month)
Good "Install time"
Bad "No connection, no communication from Teksavvy"
Overall "Do you want internet access? Because you won't with Teksavvy."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)

I requested installation on the 3rd of September between 5 PM and 9 PM. The Videotron technician came at 5:30 PM and it took about 30 seconds before he left saying signal was fine. He did not check is the modem synched and I thought he was coming back but he left without saying anything.

We are now the 5th of September and I still have no internet.

Teksavvy customer service have been nowhere to be found outside of the regular "we are looking into it". Who cares if I'm paying for a service I don't receive, right?

I'm sure it's a problem of provisioning (what's the point of giving the modem information 2 weeks in advance, then?) that would normally take 10 minutes to fix.

This is a comeback from me to Teksavvy. I was a customer for years before (on DSL).

Things have changed. Time to try Electronicbox I guess...
______________________________________________________

UPDATE September 8th

As of today, I have been paying for a service I don't have for 6 days. No connection at all.

member for 2.5 years, 25 visits, last login: 9 days ago
updated 10 days ago

Comments:

TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

1 edit

Update

Hi.

Your review clearly highlights the issues residing with the underlying vendor that we are urgently fighting for. I am fairly confident you would have experienced this with any TPIA provider. (Which is unfortunate)

They are delayed on working TPIA updates which is why it feels like it's taking forever.

Can you please post in the direct forum so we can ensure we are moving things along for you?

Thanks,

Andre
--
TSI Andre
Director of Online & Operations Intelligence

TekSavvy Website | Follow Me on Twitter (@AndreCleroux)
CerealK

join:2012-03-16
Quebec, QC

Re: Update

I already have a thread in the Direct forum with 3 answers from Teksavvy all saying "We are looking into it". You give me no information about the problem and leave me wondering by myself.

TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

Re: Update

I'm getting someone to investigate now.

TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
I've got some extra hands and eyes on this now. They should be in contact with you soon.

TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24
Hi there,

Just a quick update (not sure if you saw our previous post in the Direct) but the vendor is anticipating having a fix sometime today.

Fingers crossed. John and/or Keith should be following up with you soon.

Cheers,

Andre
--
TSI Andre
Director of Online & Operations Intelligence

TekSavvy Website | Follow Me on Twitter (@AndreCleroux)

Review by ohzopants See Profile

  • Location: Ottawa,ON
  • Cost: $68 per month
  • Install: about 10 days
Good "I get the full speed I pay for and a nice big data cap"
Overall "Best value internet package available to me, by far"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I get exactly what I was sold, consistently. 15/1 for for 42.95$/month. There is no throttling at all on my line anymore.

There are occasional slow downs on some evenings, but it always remains usable.

I transferred over from Rogers and Rogers chose to disconnect me completely instead; it took about 10 days to get me reconnected by them.

I'm using a DOCSIS 2.0 modem (Webstar) that I already owned so I can't comment on the modems available from Teksavvy.

I have not needed tech support to date, so I can't comment there.

UPDATE - 2012/03/26: After about a year of service I can safely say that it still rocks. The monthly rate has gone up a bit (mostly due to the CRTC, now at 46.95$/month before tax), but my download speed's been upped twice so far: first 15Mbps to 24Mbps, and then again from 24Mbps to 28Mbps. Still haven't needed technical service of any kind, so still no comments there.

UPDATE - 2013/11/20: I recently purchased a new house and despite the annoyance of having to fully cancel my account and to formally open a new one (along with all the associated fees), the process went smoothly and I had fully functional internet on the day that it was promised.

member for 6.3 years, 1100 visits, last login: 1 days ago
updated 15 days ago

Comments:

TSI JonD
Premium
join:2013-07-29
Chatham, ON

Review

Hello ohzopants,

Thank you so much for the review! We're always happy to see customers are enjoying our services and we're thrilled to see that after years with us you haven't had any service issues!

If you ever have any questions or concerns, please do not hesitate to reach out to us here on our DSLReports Direct forum! We're always happy to be of assistance!

Best regards,
Jon

Review by dsoegiarto See Profile

  • Location: Ottawa,ON
  • Cost: $45 per month
  • Install: about 40 days
Good "Fast speed"
Bad "Horrible Installation and follow-through thanks to Rogers"
Overall "If you're prepared with the long wait until you're online, they got the best pricing. Otherwise, stay away."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

My Other Reviews

·TekSavvy DSL
Horrible setup and installation. Had to reschedule 4 times (1 was my mistake), 2 nobody showed up. Rogers mainly at fault but TSI can't even lift a finger. EMAIL is the best they can escalate. Still have no service until today (minus the 2 days after it got installed, but as of yesterday morning, it's gone again).

TSI got pooched by Rogers and there's nothing they can do. Horrible experience.

But kudos to the frontline team to do everything they can (no matter how little the result).

member for 4.4 years, 250 visits, last login: a few hours ago
lodged 21 days ago

Comments:

TSI Keith
Premium
join:2012-07-09
kudos:5

Re: Your Review

Hello there,

I'm sorry to hear you're having issues with your service here, especially after a delayed install. We will be staying on top of this ticket and pushing for a resolution as often as we can.

Thank you,
Keith
--
TSI Keith Online Services Account Manager - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

TSI Marc
Premium,VIP
join:2006-06-23
Chatham, ON
kudos:28

Entire team

Hi dsoegiarto,

Just wanted to let you know that the entire team is and has been on this. There is no valid excuse for this level of ineptitude and yet we have next to no recourse as you correctly point out. It really does require a change in law that the CRTC has been sitting on for close to a year now and recently punted further down the road. All of which perplexes me to no end.

You should be hearing from the team on further steps, please work with them if you have the stamina to continue. I have given them instructions to make it worth your while. Hopefully we can find a way forward together.
--
Marc - CEO/TekSavvy

dsoegiarto

join:2010-04-16
Ottawa, ON
Reviews:
·TekSavvy Cable
·TekSavvy DSL

Re: Entire team

said by TSI Marc:

Hi dsoegiarto,

Just wanted to let you know that the entire team is and has been on this. There is no valid excuse for this level of ineptitude and yet we have next to no recourse as you correctly point out. It really does require a change in law that the CRTC has been sitting on for close to a year now and recently punted further down the road. All of which perplexes me to no end.

You should be hearing from the team on further steps, please work with them if you have the stamina to continue. I have given them instructions to make it worth your while. Hopefully we can find a way forward together.

Way past my stamina a while back but I'm also sure by the time the dust settles all will be well.

I just can't seem to wrap around my head, the idea that TSI is being treated this way and there's nothing that can be done.

I do acknowledge and appreciate your support, but I will keep a vigilant eye for the next few days before I can update my review of the experience with TSI cable.

Review by thebaz 568 See Profile

  • Location: Niagara Falls,ON
  • Cost: $59 per month
  • Install: about 27 days
Good "Looking for reliable, high quality service at a great price. Teksavvy has you covered"
Bad "Line was broken underground, some problems getting online"
Overall "A love absolutely everything about teksavvy."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Acanac
I had a really difficult time getting online read: »[Cable] Why cant cogeco provide a temporary line? Please help

but these two new technicians came that were very friendly got a temporary line going and I am finely up and running. All the technicians came on time. I am positive if you have a line that is not broken, you will get the service up the day it says you will.

The modem I received was great, on the correct firmware and everything. I was so happy when all those lights turned on.

Teksavvy is so good for gaming, I receive half the ping that I got on bell and acanac and around 30 less then I get on cogeco. The internet never went down yet, and also the second those modem lights turned on I got the 20/10 speed right away. The monthly priced is great.

I love the My account page on teksavvy, it is really useful, but quick question, how long will it take for the data to appear after I used it. Also I wish it showed the data I used during my unlimited data period (2am to 8am) so I know that everything is going well.

I highly recommend teksavvy to everyone, it is great. I am happier then ever.

Thanks teksavvy for providing a reasonably priced high speed internet service.

+1 to Teksavvy

member for 78 days, 41 visits, last login: 5 days ago
lodged 25 days ago

Comments:

TSILiz
Premium
join:2012-08-20
kudos:6

2 edits

Response.

Hi There!

To answer your question- it populates the next day and logs end at midnight.

Thanks a lot for taking the time to write this. We always love feedback, your words are really appreciated. We want to make sure you are always a happy customer so if you ever have any questions or concerns please feel free to reach out to us anytime!

Have a great rest of your weekend,
Liz
--
TSI Elizabeth (Social Media & E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

"Not all those who wander are lost."

Review by Raz8988 See Profile

  • Location: Chatham,ON
  • Cost: $45 per month
  • Install: about 6 days
Good "Fantastic customer service. Great tech support. Never had down time!"
Bad "Reliance on vendors"
Overall "Perfect value, friendly and knowledgable staff. Amazing community involvement. "
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

It's been awhile since we actually ordered the service, so I can't speak to the original install - however, we just recently moved and everything went almost perfectly. The only snag was a minor glitch in dates where my internet was turned off a day early but hey, if we can't survive one day without internet there's a bit of a problem.

My speeds only suffer when my router is being *special* (the word I'd like to use for it cannot be uttered in polite company). Otherwise, I have perfect speeds, and have yet to have a single non-router related minute of downtime (with the 1 day move glitch aside).

I find their customer service and tech support agents are always friendly, and for the most part knowledgeable about their jobs. We are technically on a 300GB capped package HOWEVER we use Zap The Cap and we have unlimited for the small sacrifice of a 4 hour speed downgrade. Did I mention this service is free? How many companies do you know that give their customers free stuff that's actually useful?!

What i love is how transparent they are. the CEO and directors have a very well established presence on this site and others and to me, that means a lot. Most CEO's are to busy to care about their customers, to actually care enough to take time out of their own days to actually sit down and talk. The fact that their CEO does says a lot about how much this company and his customers mean to him. It's awesome.

The only really bad thing I can say is the fact that they have to rely on vendors. This isn't entirely fair either since its not as if TekSavvy really has a choice in the matter (yey monopolies!) but it is what it is. We went with TekSavvy knowing that they were a third party and that meant probably having to deal with some delays and other issues. Still, all this aside, I'd recommend them a thousand times over. We just got my parents to switch to Teksavvy Cable and TekTalk after almost 15 years with Bell.

Keep it up TekSavvy - and keep fighting the good fight!



member for 293 days, 21 visits, last login: 28 days ago
updated 31 days ago

Comments:

TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Thanks for the awesome review!

Thanks for you positive comments. It's always great to hear how customer have enjoyed our services. We'll certainly pass on the good word internally.

Regards,
Martin

Review by bonatzfoggia See Profile

  • Location: North York,ON
  • Cost: $47 per month
Good "Reliabilty, price, large caps, no contract, helpful support, ability to give finger to Rogers and Bell"
Bad "Not as consistent (speed wise) but still great. $2 price increase in the first month"
Overall "If you are sick and tired of Rogers or just want more value for your money, its a no brainer,switch to Teksavvy"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

3 years ago, I was with Rogers using their 15/1/25 GB plan for about $45
2 years ago, I called and negotiated and got 25/2/80 GB for the $65 after taxes.
1 month ago, i decided to come to Teksavvy and Jesus, have i been proud that me and my family have done it.

So deeper into the story, im 16 and three years ago, when we were with that disgusting Rogers plan, I urged my parents to switch to Teksavvy. After months of finding information and showing it to them, they denied me. The reason i urged them to switch? Me, my older brother, and younger sister were CONSTANTLY getting yelled at every time the Rogers bill came in and we went over our measly 25 GB cap. I and my brother, but especially me, became fed up with always getting yelled at so i went on the hunt to look for reliable ISP's in my Toronto area. I was 13. But anyways, I digress. After months of my (light) b*tching and moaning to my parents, and me saying "well how is it my fault we have such crappy internet?", my mom decided to do the second best thing: Call Rogers and negotiate. With luck, she got quite a deal and we saved money on all our services with them plus better internet at a more expensive price. We were happy. For a while. Finally, the time came to switch.

In September-December of 2013, we started noticing our upload usage was sky rocketing (some days we would have 10 GB in upload usage) We called Rogers and all they could say was, "well someone must be torrenting". One of them even said "Netflix is the reason". Two issues with that:

1. Nobody in my house, except me and my brother, have a clue what torrenting is.
2. Netflix is a streaming site, therefore, it is downloading, not uploading.

So our bill came in for September, we had to pay $70 in extra charges. I called in and negotiated with Rogers and they were kind enough to give us to not charge us. We lucked out

Bill for November came in. $110 in extra charges due to this upload issue.

December came and we were fed up. We saw high usage already for the month, and we were ready to call it off with Rogers.

With me, my dad, my brother in the room with my mom read to begin our journey with Teksavvy, she called on December 10th. It went surprisingly smooth. They told us our service would start in 1 month from the date, and that we have to cancel with our current ISP before that date (Jan 10th). They made the confirmations and told us that they would be sending us a modem and leaving at a post office. All we had to do extra was buy a router and we were set for Jan 10. Everything was set.

January 10th came buy and we were anxiously waiting for our "modem's lights to all turn off (except the power of course)". They didnt, it stayed on the entire day. In our heads, everyone is my house was saying "Rogers, you b@sterds". We figured they were trying to squeeze out all they can from our cap so hopefully we go over and have to pay them. We called, and Rogers said to wait. By noon on January 11th, it was turned off. My dad went to the nearest Rogers store, angrily, and returned our modem. While he was at the Rogers store, I set up our teksavvy modem and d-link router.

By the next day, we were officially done with Rogers and began our tenure with Teksavvy Cable internet. So that's the back story.
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Now for the actual review. We got the 25/2/300 GB plan and it has been amazing so far. Nobody had to come to the house to install, and the actual installation was as easy as kicking a ball. Download speed is usually around 22 mbps and upload is about 1.5 upload. It has truly been awesome. We haven't had to call tech support yet which is obviously a good sign. No downtime whats so ever. And the value is great. fast internet with almost unreachable caps for a great price. Only real problem is the price increase in the first month. Would kind of be redundant if the price keeps on increasing to that of Rogers and bell. But for now, im happy, my family is happy, and we would recommend Teksavvy Cable internet to anyone. Given that they have good internet in your area. Anyways, thank you Teksavvy and everyone for reading this

Update: ---July 27 2014---

Internet has been pretty good. Had to get a hold of tech support once but ended the ticket once I saw all the crap I had to do. TeKSavvy really should be able to grab a lot of that info from rogers. I got a LONG list of stuff I didn't want to do but I guess TeKSavvy needs that stuff. But my issue resolved itself on that one occasion

Also seeing some horror stories of service with TeKSavvy at the 6 month mark. Praying nothing goes seriously wrong with my modem because getting everything working would be a bitch.

My only real complaint is that you guys at TeKSavvy find some way to access my modem through rogers or bell or whoever. That list is extremely...off-putting? O think that's sort of a good word for this example. Anyways, I'm just hoping my service keeps up like this forever. I can't go back to Roger and their shitty caps with huge price tags.

Update ---July 28 2014---

Quick update: US signal on my modem was flashing so I figured something was wromg. Called tech support, and we fixed the problem. Apps and programs download quicker (than whwen i first got the service) after fixing the the problem, which included factory resetting the modem.

BTW TeKSavvy, you guys plan on getting 2 in 1 modems? That would be amazing. Anyways, glad my issue is fixed. Thank you to this eastern European man that helped me.



member for 235 days, 6 visits, last login: 33 days ago
updated 33 days ago

Comments:

TSI Martin
Premium
join:2006-02-23
Chatham, ON
kudos:33

Thanks for the review.

Hi bonatzfoggia,

Thanks for taking the time to place your review. Quite the story you have there. We are glad that things went well, other then the slight delay on the activation date. That said, it did came on & all worked out for the best. Welcome to the family & enjoy your service.

If you ever need anything else, by all means, do not hesitate to get back in touch with us.
You can even reach out to us via the »TekSavvy Direct forum.

Best Regards,
Martin
--
TSI Martin (Escalations / E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee ( »»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork

TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

Update

Hi there,

Glad to see the issue resolved itself correctly. Unfortunately, we do not currently have access to much information from the incumbent however we are fighting for this sort of thing at the CRTC level. Gaining access to this type of information would allow us to be much more efficient at submitting tickets to them.

Fingers crossed that we get this type of help soon. As for your service, if you need us, you know where you can reach us

Cheers,

Andre
--
TSI Andre
Director of Online & Operations Intelligence

TekSavvy Website | Follow Me on Twitter (@AndreCleroux)