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Google Voice page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 15 reviews (12 good) (0 bad)
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Review by cb14 See Profile

  • Location: Miami Beach,Miami-Dade,FL
  • Cost Contract price not specified.
Good " FREE service."
Bad "Call treatments unreliable, no customer service, voice transcription worthless, call quality dropp no support for 'early media'."
Overall "Not recommended any more except as a throw away number."
Web-site:
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Edited 2013-11-04 : Google announce the end of third party applications as of May 14th, 2014. After this day it will not be possible to use Obi ( and most likely any other devices) to make and receive calls through Google Voice. I do not consider GV( or in the future, Hangouts) call treatments reliable enough, so what remains is a free voice mail box. If you have GV now, use it for the time being, but I do not recommend to port numbers to them or start new service with them.

---------------------------------------------------------------------------------- -----------------------------------

Edited 2014-01-20

The problems with call treatments are growing- among others delivering of a fake CLID on forwarded calls. Also, in the recent months the call quality and consistency is going down hill. Still good, but not excellent any more. At this point of time I would not recommend it for anything except as a cheap throw away mailbox/phone number. The choice of DID's, excellent in the past, is just so so today.

I use Google Voice via my obi 100 and 202 ATA for both incoming and outgoing calls.

_______________________________________________________________________________________

_Edited 2014-01-22 The call quality sunk allmost to the level of magic jack . I will not use it for outgoing calls any more.___________________________________________________________________________________-

Original review:

The call quality is surprisingly good, matches a number of VOIP providers. the consistency is excellent.Better than cell phone, suitable for serious use.

I had some problems with the reliability of call treatments( call forwarding etc) and I decided not to use them any more or only occasionally. The voice mail transcription is worthless.

Tech support nonexistent, only a user forum. International rates unimpressive.

DID choice used to be excellent, much less so currently but still good.

Can be used from (most)other countries as well as long as the account was set up in the US.

GV has currently a very major flaw, read here :

»Google Voice odd behavior



With all it's limitations, still fully recommended for a cost conscious person as a supplement to cell phones and other VOIP providers.

member for 1.8 years, 668 visits, last login: a few hours ago
updated 305 days ago

Comments:

Review by cbrain See Profile

  • Location: Silver Spring,Montgomery,MD
  • Cost Contract price not specified.
  • Install: about 1 days
Good "Free service, great features, has worked well for me over 6 years"
Bad "no direct support, little communication or direction for the future"
Overall "great value at twice the price, could be gone tomorrow"
Web-site:
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In 2006 I experimented with Asterisk and several VoIP vendors including this service then named GrandCentral. It worked well but I wasn't ready to trust my primary number to a free provider. I experienced unanticipated problems with 2 other providers and started using this as a primary incoming number September 2007. I soon added numbers for family, now 10 numbers.

Incoming call forwarding -

Outbound calling -

Features -

Web clients - Free Google Chrome extension to list voice mail, send free outgoing calls, text messages or dial a number from contacts or on the screen. Other extensions available.

Asterisk/PBX -

ATA - Several available methods to receive free inbound calls and even make free outbound.

Cell phone integration - Google voice plays well with cell phones, especially Android. I can use either number from my contact list or keypad. I use Google Voice voice-mail for both GV and cell numbers. I have 1 mailbox and get notice with text translation of every message. This can be delivered by text message, email, cell notice, by phone or by the Android client. I get notice of missed call and VM message left. One click on the icon and I have a list of all message with text or I can 1 click listen. I can directly return the call from the notice. Both numbers are forwarded on busy, no answer or unreachable. If I'm on either the cell or desk, all my calls ring any listed open phone. Several other interesting apps extend capabilities.

member for 14.5 years, 4195 visits, last login: 1 days ago
updated 315 days ago

Comments:

Review by blohner See Profile

  • Location: Cortlandt Manor,Westchester,NY
  • Cost Contract price not specified.
  • Install: about 1 days
Good "Free; Able to port in number; excellent for domestic"
Bad "nothing so far"
Overall "Can't beat the price. It just works for me. Replaced a 25$ month Vonage line"
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My Other Reviews

·ooma
·Optimum Online
Update Sept 2013:

Almost no issue: A couple of times the setting in the google account changed to result in the calls going to voicemail. After logging in and changing them back everything was fine... I will be a happy camper as long as this keeps working

Update Nov 2011:

After >6 month of Google Voice for my primary line I am a happy camper... I moved more lines over to Google Voice. The enhanced calling features, integration with Android (e.g. Voicemail Widget) etc... would make this a great service even if there was a monthly charge... At the current free rate you can't beat it...

I ported my Vonage line (with an intermediate step of t-mobile prepaid since Google only ports in mobile numbers) over in 4 days. Using an OB110 with Google Voice and am 100% happy. Is it a true landline replacement? Probably not. But I have a cellphone, ooma, sipgate and betamax as a backup and have yet to use either one... It's been a couple of month and so far as I can tell I have 100% uptime... Go google go...

member for 12.4 years, 6147 visits, last login: a few hours ago
updated 1.1 years ago

Comments:

Review by David See Profile

  • Location: Granite City,Madison,IL
  • Cost Contract price not specified.
  • Install: about 1 days
Good "A good value with a regular land line, VoIP not so much."
Bad "doesn't do social network sites, not a true SMS type of number"
Overall "It works and does what I need"
Web-site:
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My Other Reviews

·DIRECTV
·AT&T Midwest
·magicjack.com
A good value to have if you have a land line based telephone, and a broadband connection to the google voice page. Just punch in the number (anywhere in the U.S.) and set your target number to your landline and hit "call".

It doesn't cost anything for phone calls because Google voice will call your landline phone first then ring the party you are trying to call.

So if you want the reliability of your land line telephone, and have the long distance capability of a VoIP this service is just right for you.

For people who already have a VoIP as the primary service, this will be a bit of a waste, as most VoIP can already call all over the U.S.

4/2/11=
still have google voice, and now their e-mail integrates as a softphone. I use it a lot of times with a bluetooth headset and my bluetooth enabled laptop.

8/10/12- update time again- I use a spare magicjack dongle with my google voice these days. it's easier than getting a voip box

05/15/13- still have google voice.

member for 12.4 years, 6016 visits, last login: 3 days ago
updated 1.5 years ago

Comments:

Review by pandora See Profile

  • Location: Outland
  • Cost Contract price not specified.
Good "Free service (for now)"
Bad "Absolutely no customer support, no official ATA support"
Overall "GV intends to be a PC based free VOIP service until the end of 2011"
Web-site:
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My Other Reviews

·ooma
·Comcast
·Future Nine Corp..
Update 3: I use Google Voice more and more, the service is great and it's free. Hard to beat decent VOIP for free.
Update 2: It's been a year since my last update, which is hard to believe. Google Voice still works fine with my Oibtalk devices. Had to beat free.
Update 1: I'm updating in a bit less than 6 months to synchronize all my provider reviews on a 6 month schedule. So far Google Voice has been an excellent deal, and the price has been great. The biggest problem is lack of customer support if there is a problem or if my account (and thus my phone number) were to be hacked.

Google Voice (GV) is a free VOIP service which seems intended to be PC based.

There are many numbers to choose from in my area, getting a number I liked was amazingly easy. There is no cost for Google Voice at least until the end of 2011.

Voice quality seems to vary a bit, some days it's very good, other days it isn't. If there is a change for better (or worse) I'll update this review.

My access to Google Voice is via an Obihai ATA. I pick up my phone, and can dial numbers in the U.S. Google also provides an incoming phone number, people may call me. There is no charge for the Google service, but Obihai charges $44 or $50 for their low and high end ATA's (respectively).

The google website is decent, though set up wasn't as easy as it could have been (I needed to activate Google Chat with Google Voice for some reason). Google seems to provide no direct technical support. Also while Obihai seems able to function as an ATA, it appears Google isn't actively supporting it's service through ATA's.

There is no 911 or E911 service. I'd be concerned if my email was hacked that my phone number could be lost with it. Without customer service, it's tough to consider Google Voice as a full replacement VOIP service. Instead I use it as a supplementary free VOIP service.

member for 13.4 years, 5736 visits, last login: a few hours ago
updated 1.6 years ago

Comments:

Review by JohnKirchner See Profile

  • Location: Great Falls,Cascade,MT
  • Cost Contract price not specified.
Good "Excellent for forwarding and VM"
Bad "Need more local numbers"
Overall "Very nice service for free!"
Web-site:
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My Other Reviews

·Charter
I use GV as an enhancement to my cell phone. Perfect if you do not want to give out your actual cell number or if you have friends and family in Canada since calls and text messages are free.

So many features and options that you would think cell providers would offer but do not...at least not for free anyways.

member for 9.5 years, 1216 visits, last login: a few hours ago
lodged 2.2 years ago

Comments:
ajeff

join:2007-07-30
Orleans, VT

works great with an Obi 110...

Some latency when calling cell phones but that is to be expected. Otherwise a nice second line (first is VOIP.ms).






Review by hudiat See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
Good "Amazing solution for adding new numbers and forwarding"
Bad "SMS is iffy, but usually works perfect"
Overall "Great service"
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Overall great service. I used to get a number in a different area code to give out, it just forwards to my main number. I can even set it only to answer certain hours.

member for 3.1 years, 377 visits, last login: 71 days ago
lodged 2.6 years ago

Comments:

ZC_217

join:2010-02-07
Des Moines, IA

Does this even count?

Does GV even count? In order for GV to work, it relays on your current phone service through another company. GV doesn't have any phone infrastructure. If you have it going to a cell phone then it's actually VZW/ATT/Sprint/TMobile etc. that is actually providing services. SMS on GV just relay's on either your cell phones data network connection which GV has no control over or you just access it via the web. If you have it forwarding calls to a landline of some sort then it is all dependent on the landline service provider for call quality and such.

Gork
Ou812ic

join:2001-10-06
Bountiful, UT

Re: Does this even count?

ZC_217 See Profile,
There is currently hardware available that will allow you to connect your phone sytem directly to the GV network. GV Jack is a software solution which works in this fashion with MJ hardware, for instance.

»"GVJack App" Converts MJ Dongles To Google Voice

So, whether or not the reviewer is only using GV through other phone companies I'd say it counts. And fwiw, been using GVJack with GV for about a month now and have been very happy with the results.

And to the OP, thanks for taking the time to review.






Review by jwxa See Profile

  • Location: Nashville,Davidson,TN
  • Business customer Business customer
  • Cost Contract price not specified.
  • Install: about 1 days
Good "Good Features, Good Quality, Portable"
Bad "Caller does not see your Google Voice CID"
Overall "No complaints"
Web-site:
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I use Google Voice as the voice mail for my mobile phone and like the features. Voice mail to text and transcribed in my email is very cool. I love my Google Voice telephone number and I am starting to give that out as my main number. Good for screening calls, and ringing more than one phone. I can call out from my Google Apps email account using my Google Voice #.

I also have an account for our family and have it associated with a Google apps account that I maintain for our family emails.

I wish I could have both Google voice #'s ring to my cell phone, but I haven't tried that yet. Overall, I'm impressed with all of the features and call quality.

member for 2.8 years, 19 visits, last login: 118 days ago
lodged 2.8 years ago

Comments:

Review by ConstantineM See Profile

  • Location: San Jose,Santa Clara,CA
  • Cost Contract price not specified.
Good "great service; awesome number selection and search on any part of the number"
Bad "some uncertainty about the future of the service"
Overall "get a great custom number in a cool area code :-)"
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Google Voice has changed the way you think about phone service in the US.

Prior to Google Voice, and even now that it's been a while since it's started, you used to get numbers assigned by area code and rate centre. With Google Voice, you specify what number you want based on your personality, and immediately search their huge database for free numbers based on any combinations of area codes and strings. No stupid "select state, then rate centre with area code". 1-NPA-NXX-XXXX, for any NPA, NXX and XXXX? Yeap, if they could have it, you can get it! And they have a lot of it!

My brother got our 7-letter last name in the NXX-XXXX part in a non-local area code; I got an immediately-adjacent NPA to where I live and work (same county, who cares about rate centres?) with an official company abbreviation in NXX (alas by chance) and my user name in XXXX (thanks to GV). Try asking AT&T Mobility, Verizon Wireless, Sprint or T-Mobile USA for even the XXXX selection alone! (Fido Solutions does allow you to select the XXXX part, though, after selecting the rate centre.)

The only annoying thing about the service is that it is US-centric, and although calling Canada is free, you can neither get a Canadian number with Google Voice, nor can you add a Canadian number as one of your own numbers to a Google Voice account.

Another annoying thing is they don't offer any standard SIP access to their network, neither inbound nor outbound, at all. If you want to use Google Voice with your SIP phone, whether it's a softphone or a business grade hardware phone, you'd have to get a DID number from a SIP provider in addition to a SIP account. It's relatively easy to do so with IPKall (DID) and OnSIP (SIP), where you can still get the complete setup free of charge, however, that obviously adds multiple layers of additional points of failure, and, in my experience, IPKall does seem to malfunction quite often.

member for 3.2 years, 443 visits, last login: 40 days ago
updated 3 years ago

Comments:

Review by Tobester See Profile

  • Location: San Francisco,San Francisco,CA
  • Cost Contract price not specified.
  • Install: about 1 days
Good "FREE calls; can keep home number private, useful features."
Bad "VOIP call quality is not ready for primetime."
Overall "Better than paying for long distance calls, if needed."
Web-site:
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My Other Reviews

·SONIC.NET
I have used Google Voice for over a year and my biggest complaint is the poor call quality at times, and a few dropped calls.

The built-in features such as ringing cell phone and home numbers is a big plus.

Since I now have free Nationwide Long distance with Sonic.net, I primarily use my Google Voice number when calling 800 numbers in order to keep my telephone numbers private.

Bottom line: I have found the call quality of Google Voice is not as good as my pay POTS calls, and definitely not business quality.

Edited: out VOIP for Google Voice


member for 14 years, 4379 visits, last login: 2 days ago
updated 3.1 years ago

Comments: