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Review by racer9876 See Profile

  • Location: Lancaster, Los Angeles, CA, USA
  • Cost: $75 per month (12 month contract)
  • Install: about 3 days
  • No Cap
Full Gigabit upload/download with no data caps.
Dealing with customer service can be frustrating.
It's FTTH so worth it!
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(ratings below consensus)

Good cost for full gigabit upload/download. Service is IPv4 only and if you need or desire IPv6 you will need to setup an IPv6 tunnel through a broker.

member for 23.7 years, 8694 visits, last login: a few hours ago
updated 1.7 years ago







Review by cshilton See Profile

  • Location: Milford, New Haven, CT, USA
  • Cost: $65 per month (36 month contract)
  • Install: about 30 days
Great service, fast and low latency.
Nothing important, lacks IPv6.
Great service. IPv6 would be a great plus!
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My Other Reviews

·Verizon FiOS
Frontier installed conduit for my neighborhood in November 2021. I was told the service was available in mid December, 2021. The install could not proceed because of a problem with with the conduit install but, That was fixed in early January, 2022 and my service was up by January 14th. Other people won't have this problem.

Service is great, speeds are always as advertised. I run an IKEv2 IPsec VPN tunnel to my apartment in Cambridge, MA. That house is on Verizon FiOS. I work in Devops with virtual machines. These are frequently in the 1 ~ 10Gb range. I can push a VM from here in Milford, CT to Cambridge in a couple of minutes.

The special was so good that I signed up for 1G / 1G but honestly, 500 / 500 would have been fine for 99% of my usage.

member for 21.2 years, 2372 visits, last login: 3 days ago
updated 1.7 years ago

connormac81
join:2008-07-26
Shelbyville, IL

connormac81

Member

VPN speeds

What VPN protocol are you using and are you achieving full gig speeds when transferring? It's good to see more reviews with positive real-life use cases and confirming that the service is capable of achieving their promised speeds!

cshilton
join:2002-12-16
Milford, CT
·Frontier FiberOp..
·Verizon FiOS

1 recommendation

cshilton

Member

Re: VPN speeds

I use IKE2 IPSec. I'm not getting full GigE between the two locations. It's more like 200 ~ 400 Mbps. I transferred a 2.7Gbyte mpg movie last week. It took a little under two minutes. I just transferred the same movie locally. It took about 30s. All of these times are estimates based on watching the progress meter.
connormac81
join:2008-07-26
Shelbyville, IL

connormac81

Member

Very nice. What hardware are you using for that tunnel setup?

Review by Racerbob See Profile

  • Location: Webster, Monroe, NY, USA
  • Cost: $60 per month
  • Install: about 11 days
  • No Cap
Reliable, fast connection
Installed at my home BEFORE the neighborhood was "lit" up.
Waiting to see how customer service is if there is a problem
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I ordered the 1 Gig service level that in my area has a price lock for three years at $59.99/month. They say that the wired connection speeds are up to 940 down and 880 up. However, my testing reveals more upload speed than advertised. Testing at their local server gets me over 940 Mbps on the upload. Along with this order they are giving me a $200 Visa gift card and basically, if I cancel within the first year, they are going to pro-rate a fee based on the value of this gift card. But there is basically no other contract. I like that my price is locked in for three years.

The order process went well. However, the installation process was at best, a very difficult thing to go through. On the install date, I made arrangements to be home and then after a few hours a text arrived that said good news, your installation will happen in two days between the hours of 1 and 5. So a no show on the first day that was scheduled and then a no show on the next day scheduled. I did an online chat and expressed my disappointment. On the following day a call came in and said that the installer would be at my home the next morning. He actually showed up ! He did a very professional job of installing everything, but then when he was through he said that the bad news was that the box serving my home and others was not "lit" and that he had expected them to do that while he was installing the equipment in my home. So it took another 4 days until they lit up the box. There is all new fiber being run in our town and apparently there was no communication between the construction crews and the sales and installation departments. So the installer came back on the day that they lit up the box and got us up online quickly. So he installation process definitely could have been better. The man who installed our service was excellent. No complaints. The problems are with the people above him. Hopefully they straighten this out for other new customers.

So in the three weeks that we have had Frontier Fiber in our home, the service has been excellent. No outages, great speed, excellent ping times to various sites. I am using my Asus router instead of the one that they provided. My hopes are that if and when there ever is an outage that Frontier acts quickly to get us back up and running as we rely as much on the Internet as we do for power in our home and other utilities.

member for 22.7 years, 10714 visits, last login: a few hours ago
lodged 1.7 years ago


Review by xanadu19779 See Profile

  • Location: New Haven, New Haven, CT, USA
  • Cost: $73 per month (12 month contract)
  • Install: about 7 days
  • No Cap
Mindblowingly Good!
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Ordered one gig fiber service with home phone three months ago. 940 up/down. Latency is unbelievably good! Such a difference from Comcast. Came with two Eero mesh access points. They work well with my cell but so so with my desktop. The Eero units are controlled through an app only and use a locked DNS that is not Frontier's DNS which raises an eyebrow for me (you can call Frontier to unlock. I just haven't bothered). I use cloudflare for DNS anyways. The Arris router they gave me has much better wifi speeds and configuration tools. I do wish that they would have tools so I can set the wifi channels myself to avoid crowded frequencies. I mainly use this setup with ethernet however (1ms ping to speedtest!). Frontier's account setup could use some work. Your actual billing account is not setup until about a day after your install is completed which is odd and delays setting up billing. Email is done through Yahoo and they do give you SMTP to use for other non Frontier email accounts. Overall I'm really happy. I had Frontier before when they took over from ATT U-Verse and the network was pretty much bulletproof though slow (115 Mbits/sec). Getting through to customer service in the evening times is an absolute nightmare but that's to be expected. I do have a major complaint though. No IPV6!! That was a shock. I hope they support that soon.

member for 21.7 years, 92 visits, last login: 1 year ago
updated 1.9 years ago


Review by ricecowboy See Profile

  • Location: Carrollton, Denton, TX, USA
  • Cost: $85 per month
  • Install: about 7 days
  • No Cap
Fast speeds
Intermittent drops and occasional lag
Really the only option we have since cable stinks
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Wish I can say great things about my service, but it's just ok. Having had multiple providers in the past, they certainly aren't better than some, but they aren't the worst either. My main issue is the occasional outages. They don't seem long and often happen in the early hours while we're asleep, but I do get notifications on my phone when certain connected devices are offline, then equally receive connection restored notifications. All in all, I can't really complain since I know fiber isn't available for all. I do like the consistent upload bandwidth to check surveillance feeds.

member for 1.9 years, 3 visits, last login: 1.9 years ago
lodged 1.9 years ago


Review by Muscl3s See Profile

  • Location: Wesley Chapel, Pasco, FL, USA
  • Cost: $70 per month (36 month contract)
  • Install: about 5 days
Best ISP I've ever had living in 3 states
N/A
Rock solid symmetrical 1gbps internet
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We had two choices moving into our new house in Florida. Spectrum or Frontier and the choice was a no brainer. I can't say anything negative about Frontier thus far. I've had the connection installed since early January 2022 and I haven't experienced a lost connection or any slowdowns yet. No billing issues either. Frontier has just started offering 2gbps for $150/month which is tempting. But at the moment I'm sticking with the speed and rate I'm paying now (1gbps at $70/month). Perhaps in the future I'll make the leap when more affordable 16 and 24 port 2.5gbps switches are available on the market. I can't recommend Frontier more if you care about having the most reliable and fast internet.

member for 19.6 years, 577 visits, last login: 349 days ago
updated 2 years ago


Review by thomascornyn See Profile

  • Location: Venice, Los Angeles, CA, USA
  • Cost: $100 per month
  • Install: about 8 days
Top-shelf physical infrastructure
They must cut your copper telco line (it's standard for fiber install)
In more than one sense, these folks will hook it up for you.
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The installer (back when it was Verizon) pulled an extra 80' of optical fiber and moved the MPOE to the wall outside my kitchen. I was still the only Verizon subscriber in my building when Frontier took over. After that, the installers pulled a second fiber line to a new CPE for the rest of the units in the building.

So I guess I got grandfathered in with old Verizon infrastructure? I can say this: between here and the CO, I have never had a bandwidth issue.

member for 19.6 years, 117 visits, last login: 234 days ago
lodged 2.2 years ago


Review by TheChester See Profile

  • Location: East Haven, New Haven, CT, USA
  • Cost: $60 per month (36 month contract)
  • Install: about 4 days
  • No Cap
1000/1000 plan for 60.00. Single digit ping in Modern Warfare. Install was quick
Only Comcast customers get this box.
Rapid rollout, 2gp plans in 2022. 10gb after that.
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Fiber was rolled out in my neighborhood recently. Called sales when I saw the trucks in the area. Salesman said fiber was going to be available at my address but wasn't setup yet. He took my information to give me a call when it was ready to place an order. 3 weeks after they ran the lines down my street I got a call on a thursday. Setup the first appoint available the following Monday. Two techs showed up right on time. The closest tap was 3 telephone poles down street. They didn't have a cable long enough. So one tech left to get a longer cable. The other started on the ONT/Gateway install. They mounted plastic enclosure on the outside of my house where the utility lines are. This box is just storage for excess cable. The cable on the pole is larger than the cable in the hose and the connection for them is in that box. I had them remove the coax from Concast and run the fiber line through the passthrough from that into my basement. I had them setup the ONT and the Gateway in my basement as I was planning on running an ethernet cable from the gateway up to my room where my router is. In about 2 hours everything was setup and ready to go. I got the 1g/1g plan. It's $64.99 for 3 years no contract. Also with autopay they knock $5.00 off. There's no additional charges. The bill is $59.99. Also they had a promotion to receive a $200 Visa debit card. Only terms are make your first payment and after 3 months you receive the gift card.

The only negative thing I can come up with is the gateway is setup to have 1 ssid for both the 2.4 and 5ghz wifi. I'm not a fan of this. I've had issues with devices picking 2.4 networks and such. It's easy enough to change.

member for 2.7 years, 2 visits, last login: 2.4 years ago
lodged 2.4 years ago


Darthgamer64
join:2013-10-06
Princeton, NJ

Darthgamer64

Member

what is this new service?

Is this FiOS branded Frontier or some other product? What does the ONT look like? Connecticut used to be an AT&T Uverse territory (vDSL) so I'm curious how they are making the fiber transition.

Anonbba05
@24.47.146.x

Anonbba05

Anon

Speeds?

What kind of speeds are you getting?

Review by Taino See Profile

  • Location: Port Richey, Pasco, FL, USA
  • Cost: $45 per month (24 month contract)
  • Install: about 1 days
Network speed, low latency (for now)
Price fluctuations
Double the speed of the competitor for the same price
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I moved and decided to try another ISP. After 2 months of an unreliable connection I switched back to Frontier. My upload speed was immediately improved. I work from home so I am constantly downloading and uploading info. It's so much more stable now. I also get consistent speeds on this connection and very low latency. I'm not constantly fighting with my softphone upload speed anymore.

My new home was already wired with Frontier equipment so the install only took 20 minutes, The tech was very helpful and attentive. Turned off the wifi for me since I have my own wifi neywork already. Answwered all of my questions and masked up when requested to.

member for 13.4 years, 3567 visits, last login: 2.4 years ago
updated 2.5 years ago


Review by perki See Profile

  • Location: Santa Maria, Santa Barbara, CA, USA
  • Cost: $40 per month (12 month contract)
  • Install: about 2 days
  • No Cap
Symetrical Speeds, No Hard Data Cap
None
Better than Comcast at the end of the day.
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Update 08/05/2021

Moved about 16 months ago to a new location that wasn't wired for Fiber. Frontier finally started expanding their Fiber footprint and I was the first to sign up in my neighborhood.

They are charging me $39.99 a month, no fees or taxes and I am getting a $100 gift card. Installation unlike the last time in 2016 was fast and flawless. They even ran a fiber cable to my living room.

Service is rocksolid as ever.

Comcast I was paying $120 a month for unlimited data ($30 charge) 100/5 service and basic tv (it was cheaper with TV)

So I am now saving $80 a month and when the year is up the price raises to $60 which is still half price for much better service.

Moving to my new home brought an interesting surprise, FTTH! So being the nerd that I am I signed up right away. However I quickly learned that Frontier had a whole mess of problems. My first mistake was trying to sign up with the online chat. The online representative took over and hour and could not complete my order, telling me I did not qualify for service after initially telling me I did. He was also going to charge me an $80 installation fee which I was more than happy to pay. I knew my address qualified for service so I used the direct forums here to talk to someone at Frontier, and they advised me to call in.

Calling in was a breeze, in 10 minutes I had my service appointment setup. They also waived the installation fee due to a free installation program they were running. They also gave me a $50 amazon giftcard.

The day of my installation the tech was a no show. After my window had passed I called up Frontier and was told they could not come out due to an emergency situation. They rescheduled for the next business day for 8 AM. after waiting five hours the second day I called up to check on the status of my installation. They told me that they were still on their way. The dispatcher for my local franchise also told the service rep that is was my fault that I missed the service appointment the previous day. That pissed me off because I was home the entire day and had other services and delivery's that day as well.

The service tech arrived at 2:30 and according to my girlfriend he was very informative and nice. He showed her the step by step process of the installation. (I would have killed to have been there for this.) He even turned my phone jack into an Ethernet jack. I didn't know that was possible. After about 90 minutes my service was up and running.

The service beats Comcast in everyway. I am paying $64.99 for 150mbps symmetrical connection. (About $8 and 50mbps faster than Comcast taking into account the recent upgrades) The upload speed to 15 times faster than Comcast. The response time is in the single digits for many of the tests I run. And most importantly no data caps. Their router is very impressive. It broadcasts in 5ghz and 2.4 ghz and offers a guest network.

My only concern is since Frontier runs the show now, I wonder how competitive they will be with Comcast. Comcast yearly ups speed considerably. I hope Frontier keeps upping their speeds as well.

All in all I am very happy I switched services. It was everything I dreamed of for all those years. FTTH is the future!

Update 10/17/2018

My 24 month contract pricing expired and they raised my bill $15 to $80 a month for their 150/150 package. I was tempted to spend the extra $10 and get the GIG service from Xfinity. However having a hard data cap with overages and the sales rep on the phone who was reading script to gage what package I needed and asking how many people lived in my house and kept going back to it after I explicitly said I wanted the fastest speeds and money wasn't an issue.

So I called up and was given an addition 12 month promotional price for the same I was paying, however I think I will be subject to the $2 fee they now charge. So my bill went up $2, with inflation I guess my bill is technically the same as it was 2 years ago. They also increased my speed by 33% to 200/200. So that was nice.

Update: 11/25/2019

My one year promo expired November 1st and I was once again forced to negotiate. This time they were going to raise my price from $68.99 to $78.99 with no speed increase.

The regular phone reps were not able to lower the price. So I decided to call and cancel at the end of the billing cycle if the cancelation rep was unable to lower my price. The cancelation rep was able to apply a promo that lowered my total bill to $63.99 which is the lowest I have paid for Internet from Frontier in my three years of having it.

At the current price I will be sticking with Frontier for the next year as the service is very good and uncapped.

However if Comcast comes down a bit with their higher packages, I might pull the plug in the future if my speed does not increase.

Right now locally comcast has a 400 Megabit package with unlimited data for $84.99 with a two year contract. If my service was to go up in price to 78.99 with no considerable speed increase I would definitely switch to comcast for a while and then weasel my way back to get those sweet new customer rates which are far below what I pay now.



member for 15.3 years, 1140 visits, last login: 2.4 years ago
updated 2.6 years ago


spewak
R.I.P Dadkins
Premium Member
join:2001-08-07
Elk Grove, CA

1 recommendation

spewak

Premium Member

I hope Frontier keeps upping their speeds as well.

Abandon hope! It won't happen!

mt999999
join:2016-06-16
East Liverpool, OH

2 recommendations

mt999999

Member

Frontier Fiber

FYI: I work at a Frontier call center - customer service.

As for regular speed increases, probably not. However, Frontier offers up to 500/500 at most addresses in the California/Texas/Florida areas, and in my opinion (compared to what we are forced to pay for Comcast in my area), has much better prices. After your promos run out, you can be set on MTM pricing at only $10 more. Comcast is currently running us over $230 a month for the triple play, and we never get anywhere near the advertised 100 Mb/s speeds. Fiber is so much more reliable! I frequently lock people into a triple play in the low 100's range - including TV equipment rental cost.

Really, with FTTH, sometimes it's the luck of the draw with the rep that you talk to. You mentioned that the first rep told you it isn't possible... at the moment, we can only set up FTTH connections in our older "backup" system, and many aren't familiar with the process, as it involves multiple service codes, rather than the newer, simple point-and-click process. Sounds like you got to speak with the right people. I'm glad to hear that it's working well for you!

Darthgamer64
join:2013-10-06
Princeton, NJ
Greenwave FiOS-G1100

Darthgamer64

Member

Stay with Frontier no matter what

If I were u bud, I’d stay with Frontier if your life depended on it. The only thing Sh!tC@st really offers is a limited promo. The price increases that Frontier do aren’t that bad compared to Sh!tc@st

And not only that but Frontier ain’t doing to good. If you’re going back to Sh!tC@st because of price, Frontier is at risk of bankruptcy and then you won’t have any competition at all. Like you said, fiber is king, you won’t have any latency spikes that cause phone calls or online gaming to be unpleasant. And Sh!tC@st won’t do anything to resolve it. So definitely support Frontier no matter what, let them know that fiber is king

If you’re after saving money, then buy their router upfront.