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Good cost for full gigabit upload/download. Service is IPv4 only and if you need or desire IPv6 you will need to setup an IPv6 tunnel through a broker. member for 23.7 years, 8694 visits, last login: a few hours ago updated 1.7 years ago
Service is great, speeds are always as advertised. I run an IKEv2 IPsec VPN tunnel to my apartment in Cambridge, MA. That house is on Verizon FiOS. I work in Devops with virtual machines. These are frequently in the 1 ~ 10Gb range. I can push a VM from here in Milford, CT to Cambridge in a couple of minutes. The special was so good that I signed up for 1G / 1G but honestly, 500 / 500 would have been fine for 99% of my usage. member for 21.2 years, 2372 visits, last login: 3 days ago updated 1.7 years ago
I ordered the 1 Gig service level that in my area has a price lock for three years at $59.99/month. They say that the wired connection speeds are up to 940 down and 880 up. However, my testing reveals more upload speed than advertised. Testing at their local server gets me over 940 Mbps on the upload. Along with this order they are giving me a $200 Visa gift card and basically, if I cancel within the first year, they are going to pro-rate a fee based on the value of this gift card. But there is basically no other contract. I like that my price is locked in for three years. The order process went well. However, the installation process was at best, a very difficult thing to go through. On the install date, I made arrangements to be home and then after a few hours a text arrived that said good news, your installation will happen in two days between the hours of 1 and 5. So a no show on the first day that was scheduled and then a no show on the next day scheduled. I did an online chat and expressed my disappointment. On the following day a call came in and said that the installer would be at my home the next morning. He actually showed up ! He did a very professional job of installing everything, but then when he was through he said that the bad news was that the box serving my home and others was not "lit" and that he had expected them to do that while he was installing the equipment in my home. So it took another 4 days until they lit up the box. There is all new fiber being run in our town and apparently there was no communication between the construction crews and the sales and installation departments. So the installer came back on the day that they lit up the box and got us up online quickly. So he installation process definitely could have been better. The man who installed our service was excellent. No complaints. The problems are with the people above him. Hopefully they straighten this out for other new customers. So in the three weeks that we have had Frontier Fiber in our home, the service has been excellent. No outages, great speed, excellent ping times to various sites. I am using my Asus router instead of the one that they provided. My hopes are that if and when there ever is an outage that Frontier acts quickly to get us back up and running as we rely as much on the Internet as we do for power in our home and other utilities. member for 22.7 years, 10714 visits, last login: a few hours ago lodged 1.7 years ago
Ordered one gig fiber service with home phone three months ago. 940 up/down. Latency is unbelievably good! Such a difference from Comcast. Came with two Eero mesh access points. They work well with my cell but so so with my desktop. The Eero units are controlled through an app only and use a locked DNS that is not Frontier's DNS which raises an eyebrow for me (you can call Frontier to unlock. I just haven't bothered). I use cloudflare for DNS anyways. The Arris router they gave me has much better wifi speeds and configuration tools. I do wish that they would have tools so I can set the wifi channels myself to avoid crowded frequencies. I mainly use this setup with ethernet however (1ms ping to speedtest!). Frontier's account setup could use some work. Your actual billing account is not setup until about a day after your install is completed which is odd and delays setting up billing. Email is done through Yahoo and they do give you SMTP to use for other non Frontier email accounts. Overall I'm really happy. I had Frontier before when they took over from ATT U-Verse and the network was pretty much bulletproof though slow (115 Mbits/sec). Getting through to customer service in the evening times is an absolute nightmare but that's to be expected. I do have a major complaint though. No IPV6!! That was a shock. I hope they support that soon. member for 21.7 years, 92 visits, last login: 1 year ago updated 1.9 years ago
Wish I can say great things about my service, but it's just ok. Having had multiple providers in the past, they certainly aren't better than some, but they aren't the worst either. My main issue is the occasional outages. They don't seem long and often happen in the early hours while we're asleep, but I do get notifications on my phone when certain connected devices are offline, then equally receive connection restored notifications. All in all, I can't really complain since I know fiber isn't available for all. I do like the consistent upload bandwidth to check surveillance feeds. member for 1.9 years, 3 visits, last login: 1.9 years ago lodged 1.9 years ago
We had two choices moving into our new house in Florida. Spectrum or Frontier and the choice was a no brainer. I can't say anything negative about Frontier thus far. I've had the connection installed since early January 2022 and I haven't experienced a lost connection or any slowdowns yet. No billing issues either. Frontier has just started offering 2gbps for $150/month which is tempting. But at the moment I'm sticking with the speed and rate I'm paying now (1gbps at $70/month). Perhaps in the future I'll make the leap when more affordable 16 and 24 port 2.5gbps switches are available on the market. I can't recommend Frontier more if you care about having the most reliable and fast internet. member for 19.6 years, 577 visits, last login: 349 days ago updated 2 years ago
The installer (back when it was Verizon) pulled an extra 80' of optical fiber and moved the MPOE to the wall outside my kitchen. I was still the only Verizon subscriber in my building when Frontier took over. After that, the installers pulled a second fiber line to a new CPE for the rest of the units in the building. So I guess I got grandfathered in with old Verizon infrastructure? I can say this: between here and the CO, I have never had a bandwidth issue. member for 19.6 years, 117 visits, last login: 234 days ago lodged 2.2 years ago
Fiber was rolled out in my neighborhood recently. Called sales when I saw the trucks in the area. Salesman said fiber was going to be available at my address but wasn't setup yet. He took my information to give me a call when it was ready to place an order. 3 weeks after they ran the lines down my street I got a call on a thursday. Setup the first appoint available the following Monday. Two techs showed up right on time. The closest tap was 3 telephone poles down street. They didn't have a cable long enough. So one tech left to get a longer cable. The other started on the ONT/Gateway install. They mounted plastic enclosure on the outside of my house where the utility lines are. This box is just storage for excess cable. The cable on the pole is larger than the cable in the hose and the connection for them is in that box. I had them remove the coax from Concast and run the fiber line through the passthrough from that into my basement. I had them setup the ONT and the Gateway in my basement as I was planning on running an ethernet cable from the gateway up to my room where my router is. In about 2 hours everything was setup and ready to go. I got the 1g/1g plan. It's $64.99 for 3 years no contract. Also with autopay they knock $5.00 off. There's no additional charges. The bill is $59.99. Also they had a promotion to receive a $200 Visa debit card. Only terms are make your first payment and after 3 months you receive the gift card. The only negative thing I can come up with is the gateway is setup to have 1 ssid for both the 2.4 and 5ghz wifi. I'm not a fan of this. I've had issues with devices picking 2.4 networks and such. It's easy enough to change. member for 2.7 years, 2 visits, last login: 2.4 years ago lodged 2.4 years ago
I moved and decided to try another ISP. After 2 months of an unreliable connection I switched back to Frontier. My upload speed was immediately improved. I work from home so I am constantly downloading and uploading info. It's so much more stable now. I also get consistent speeds on this connection and very low latency. I'm not constantly fighting with my softphone upload speed anymore. My new home was already wired with Frontier equipment so the install only took 20 minutes, The tech was very helpful and attentive. Turned off the wifi for me since I have my own wifi neywork already. Answwered all of my questions and masked up when requested to. member for 13.4 years, 3567 visits, last login: 2.4 years ago updated 2.5 years ago
Update 08/05/2021 Moved about 16 months ago to a new location that wasn't wired for Fiber. Frontier finally started expanding their Fiber footprint and I was the first to sign up in my neighborhood. They are charging me $39.99 a month, no fees or taxes and I am getting a $100 gift card. Installation unlike the last time in 2016 was fast and flawless. They even ran a fiber cable to my living room. Service is rocksolid as ever. Comcast I was paying $120 a month for unlimited data ($30 charge) 100/5 service and basic tv (it was cheaper with TV) So I am now saving $80 a month and when the year is up the price raises to $60 which is still half price for much better service. Moving to my new home brought an interesting surprise, FTTH! So being the nerd that I am I signed up right away. However I quickly learned that Frontier had a whole mess of problems. My first mistake was trying to sign up with the online chat. The online representative took over and hour and could not complete my order, telling me I did not qualify for service after initially telling me I did. He was also going to charge me an $80 installation fee which I was more than happy to pay. I knew my address qualified for service so I used the direct forums here to talk to someone at Frontier, and they advised me to call in. Calling in was a breeze, in 10 minutes I had my service appointment setup. They also waived the installation fee due to a free installation program they were running. They also gave me a $50 amazon giftcard. The day of my installation the tech was a no show. After my window had passed I called up Frontier and was told they could not come out due to an emergency situation. They rescheduled for the next business day for 8 AM. after waiting five hours the second day I called up to check on the status of my installation. They told me that they were still on their way. The dispatcher for my local franchise also told the service rep that is was my fault that I missed the service appointment the previous day. That pissed me off because I was home the entire day and had other services and delivery's that day as well. The service tech arrived at 2:30 and according to my girlfriend he was very informative and nice. He showed her the step by step process of the installation. (I would have killed to have been there for this.) He even turned my phone jack into an Ethernet jack. I didn't know that was possible. After about 90 minutes my service was up and running. The service beats Comcast in everyway. I am paying $64.99 for 150mbps symmetrical connection. (About $8 and 50mbps faster than Comcast taking into account the recent upgrades) The upload speed to 15 times faster than Comcast. The response time is in the single digits for many of the tests I run. And most importantly no data caps. Their router is very impressive. It broadcasts in 5ghz and 2.4 ghz and offers a guest network. My only concern is since Frontier runs the show now, I wonder how competitive they will be with Comcast. Comcast yearly ups speed considerably. I hope Frontier keeps upping their speeds as well. All in all I am very happy I switched services. It was everything I dreamed of for all those years. FTTH is the future! Update 10/17/2018 My 24 month contract pricing expired and they raised my bill $15 to $80 a month for their 150/150 package. I was tempted to spend the extra $10 and get the GIG service from Xfinity. However having a hard data cap with overages and the sales rep on the phone who was reading script to gage what package I needed and asking how many people lived in my house and kept going back to it after I explicitly said I wanted the fastest speeds and money wasn't an issue. So I called up and was given an addition 12 month promotional price for the same I was paying, however I think I will be subject to the $2 fee they now charge. So my bill went up $2, with inflation I guess my bill is technically the same as it was 2 years ago. They also increased my speed by 33% to 200/200. So that was nice. Update: 11/25/2019 My one year promo expired November 1st and I was once again forced to negotiate. This time they were going to raise my price from $68.99 to $78.99 with no speed increase. The regular phone reps were not able to lower the price. So I decided to call and cancel at the end of the billing cycle if the cancelation rep was unable to lower my price. The cancelation rep was able to apply a promo that lowered my total bill to $63.99 which is the lowest I have paid for Internet from Frontier in my three years of having it. At the current price I will be sticking with Frontier for the next year as the service is very good and uncapped. However if Comcast comes down a bit with their higher packages, I might pull the plug in the future if my speed does not increase. Right now locally comcast has a 400 Megabit package with unlimited data for $84.99 with a two year contract. If my service was to go up in price to 78.99 with no considerable speed increase I would definitely switch to comcast for a while and then weasel my way back to get those sweet new customer rates which are far below what I pay now. member for 15.3 years, 1140 visits, last login: 2.4 years ago updated 2.6 years ago
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