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Review by (hidden by request)
Good "An ISP that actually cares."
- Location: Mattawan,Van Buren,MI
- Cost: $69 per month (12 month contract)
Bad "Limited to line of sight."
Overall "Just plain works with no hassle."
|Pre Sales Information:|
Value for money:
We had Message Express Internet (mei.net) wireless internet installed 2 years and 3 months ago (Oct, 2010). We signed up for 3 mbs / .50 mbs no caps service and unlimited local/long distance voip phone service. The service is $69.95/mo for internet, and $19.95 for phone. Along with much of the US, we live in a broadband wasteland, and were stuck with dial-up service. Verizon abandoned our area after failing to provide DSL service. Mediacom cable was analog TV only, no internet. Neighbors and friends with air cards or satellite complained a lot, so when mei became available, we decided to try it. Its a bit expensive compared to internet service in other areas, but beggars cant be choosers when you live in broadband wasteland. In actuality, the cost is not higher than what we paid for local phone service + long distance + dial-up internet. Our family could not have survived much longer with dial-up.
The customer premise equipment is Alvarion 2.5 GHz Wi-Max gear and a Cisco-Linksys voip adapter. Our base station is 4 miles away. The installer took about 1 ½ hours to install the 8 octogonal antenna on the soffit, route an Ethernet cable to the signal injector in the basement, and explain things. Very clean installation. In 27 months of service, weve noticed only one outage, which lasted a few hours. I believe it was due to an extended power outage at the base station. Its been very reliable. Snow, rain, and wind dont seem to have any effect. About a year ago, the phone did get a bit choppy because of latency issues, but that was quickly fixed. I consistently get 40-55 msec pings, 2.85-3.00 mbs down and .48 mbs up, even during peak times. Streaming video is no problem, and gaming also works well.
Customer support is great. Theyre local; you call, and real people actually answer. We had a slow-down issue early on, and a call to customer support had the tech out the same day. It turned out my router went bad, not their equipment. No charge for the truck roll.
Frontier is now the local telco. To their credit, theyve managed to do what Verizon couldnt: extend DSL into our area. DSL + phone would be somewhat cheaper, but were sticking with MEI. The service just plain works, its consistent, reliable, and devoid of any aggravation.
(review was emailed from domain mei.net)
lodged 1.1 years ago
Review by my2k2zx2
- Location: Hastings,Barry,MI
- Cost: $90 per month (12 month contract)
- Install: about 3 days
Bad "Not one thing bad about their service."
Overall "Best option when cable/dsl are not available."
|Pre Sales Information:|
Value for money:
We have had MEI.net wireless high speed internet for almost a year now. We are very happy with this service. We are paying $90/month for the 3 meg download speeds and unlimited local/long distance VOIP service. (We were paying AT&T over $25/month just for local phone service. MEI was able to cancel our AT&T service and port our phone # to their VOIP service.)
Before we signed up we had Sprint mobile broadband. That was nice in the morning & late night use, but during the afternoon and evenings it was no faster than dialup so we decided to give MEI a try when our contract ended.
The service has been great, even works when the satellite dish cuts the tv signal out during heavy rain/snow.
Install took just over 1 hr but I had all the ethernet cables already ran in the house and to the install location. Only can see the antenna box on the roof, all the cables were hidden under the trim, very nice.
In the 1 year we have had their service, we had 1 issue and their local tech support had the issue resolved within a couple hours.
Glad to see someone has a high speed option in our area when AT&T, Comcast and Charter all say there is no demand for high speed. I really appreciate your offers you keep sending us only to say it's not available.
member for 4.6 years, 164 visits, last login: 277 days ago
lodged 2.5 years ago