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Review by tjhacker87
(review was emailed from domain gmail.com)
lodged 3 days ago
 Glenville,Gilmer,WV
 $3 per month- (12 month contract)
 "Cheap service for a voip line." "Number availibity is poor along with customer service and tech support." "If you dont care what state your number is in, go for it."
| Web-site:
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(ratings above consensus)
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Had this service for over 2 years now and have yet to find a number
available in my whole state, lacking in customer service, have to wait an
hour on hold each time and then no straight answers or solutions. Though
if all you want is a dial tone, for the price you can't beat it.
Comments:
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Review by Budeness 
Fair warning: reviewer joined this week
lodged 6 days ago
- Marion,Grant,IN
- $2 per month
- (12 month contract)
 about 14 days- "Overall cost (when it all worked)"
- "Customer support slow when it existed"
- "I will pay more hoping product/service is better"
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Bought a year's service on the Duo Wifi, connected via ATT Uverse. Followed video tutorial and got things working soon after getting the hardware. Call quality usually fine, sometimes the lag (some of which is understandable) moved to annoying. FYI, I've had it about 10 months. I had to reboot device and occasionally the router about every 21 days. As time progressed, got to be every 36 hours. Switched from wifi to a hardwire connection which is what I wanted to avoid and that worked for awhile. Then that began the every 36 hours reboot dance. Sent a note asking for help and initially got a reply within 24 hours. When solution did not solve problem, things got slower, eventually leading to no communication.
My most recent problem is the service seems to have completely ceased. No lights of any kind on hardware device. Sent an email, was directed to try another phone as mine was probably faulty. Though I doubted it, I did try with a phone that I knew was operating properly. Checked the USB wiring, it was okay. Told this to tech support, no reply after a week. Tried to call and I kid you not was on hold for over an hour with elevator music before hanging up. Only message was a repetitive cycle of "thank you for waiting," no suggestion of how long wait might be or when might be a better time traffic-wise to call.
Tried another number to have my hardware device changed at my cost, it routed me back to the same number I had just spend over an hour on. I am stuck, out of options.
Comments:
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Review by Snaps45
Fair warning: reviewer joined this month
lodged 8 days ago
- Kingston,ON
- $3 per month
- (12 month contract)
- "Piece of Junk"
- "Don't waste your cash"
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Nettalk Duo stopped functioning altogether. No incoming no out going calls can be made. Tech support replies with babble about powering off or resetting modem but does not actually read information I have provided. Just goes to standard excuse sheet and resends same dumb non-applicable suggestions for a dead unit. If you ever have a problem with your Duo you might as well throw it away. Tech and customer service are worse than useless. Time vampires wasting yours.
Comments:
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Review by (hidden by request)
(review was emailed from domain ymail.com)
lodged 47 days ago
- M1J3N
- $3 per month
- (12 month contract)
- "Cheaper than Bell (ATT)"
- "Not reliable, poor quality"
- "As bad as Bell and Magic Jack"
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I found it unbelieveable, they claim they are better than MagicJack but they
have problem over problem the only good thing is they have some poorly
supported "live" service support. =A0This issue of not able to receive incoming
calls and not able to call forward it for more than a week is a deadly problem
to the company! I have noticed last few days while traveling in US using the
Canadian Nettalk Duo it still did not received a single call, so the problem is
Nettalk Canada, because Nettalk USA I have not heard such a problem.
Are Canadian customer less important than US customer????
Comments:
 | | works fine i am a new customer. had my number ported out from my old carrier to Nettalk. waited for 2 weeks. Nettalk did all the arrangements with my old carrier. now, i can receive calls and make outside calls like before, i kept my same old number. no problem.
to other negative commenters, just think: with a lot of savings on this VOIP services who would not suspect a sabotage from losing carriers who have been ripping me off for years on a home phone for as much as 1500%. go figure. | |
| | | |  Worst Service - Beware of hidden terms and Conditions of Nettalk
I have been using Nettalk for around 6 months  . I have subscribed for an entire year paying a total of $180.58 for US calling and International Calling (India). Did not have any issues, till last month. However, last month, all of a sudden my international calling option was suspended.
On enquiry, I came to know they have put a hidden cap of 600 minutes for international calls. Their Customer Support Team works from Monday thru Friday from 10:00 am to 4:00 pm EST. Also you need to wait for hours together to speak with Customer Support Team. It is very difficult for any working individual to spend hours together for registering complaints during working hours - Mon to Fri - 10:00 am to 4:00 pm.
Customer Support team said that they cannot help and I need to send mail to CS@Nettalk.com and I did... I sent half a dozen mails, demanding the reason for disconnecting international calling service, and also requested them to refund my payment on a pro rata basis. But they replied stating only 600 minutes are allowed for every month for international calls(India) and my service will be resumed on 1st. However, once I reach 600 minutes, my international calling plan will be suspended... When I asked for the location in their Terms & Conditions for their limitation of 600 minutes, I did not get any answer....
ON TOP OF EVERYTHING, I CANNOT UNDERSTAND HOW THEY COULD COMPARE THEMSELVES WITH OTHER GOOD SERVICE PROVIDERS WHO ARE PROVIDING 24X7 SUPPORT AND CLAIM THEMSELVES TO BE BETTER THAN THEM...
I do not want to continue with NETTALK and I need a refund atleast on a pro rata basis. Not sure, what to do??
Can anyone help please....???
Kumar.... | |
| | | | | Re: Worst Service - Beware of hidden terms and Conditions of Net BEWARE - not for consumers
I'm guessing that most folks that purchase the Nettalk duo are home users. Yet their phone support hours are 10am-4pm eastern. SO MUCH FOR CUSTOMER SUPPORT.
My case, the device seemed to make and receive phone calls. But somewhere in the call, it would go to half-duplex where the other party talking stopped all conversation. Finally the call would just drop. and then nettalk equipment would have to be reset. This seemed to happen mainly with cellular calls.
I was not expecting immediate fixes to the problems. But two days and no replies to my support requests = BAD BUSINESS.
Finallly, the device won't even power up and is within the 1 year warranty period. But nettalk won't even respond to my requests for warranty replacement.
BE WARE!!!!! | |
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| | NetTalk Hit& miss Wondering how many others have problems with outgoing calls on Net Talk like normal or rapid busy and having to re dial calls 2 or 3 times before they go thru instead of the busy signals? Have any of you had trouble with using NON digital telephones plugged into your net talk adapter ? this is now the 4th time I have used net phone services , I liked 8x8 but when they kept raising the rates compared to how much i used it i said enough , MJ well I got tired of fighting with them over connections they refused even though they were valid numbers in the NANP. | |
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Review by dirtyern
(review was emailed from domain att.net)
lodged 47 days ago
- Little Rock,Pulaski,AR
- Contract price not specified.
- "Terible customer service"
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I received my Nettalk Duo Thursday, started trying to install it Fri. Tried different computers, then tried straight into modem, couldn't get it to work =0Aanywhere. Tried to connect Nettalk everyday, can not get HELP!!!!!! POOR =0Acustomer service. Stingy way to run a business. I wish I had never heard of Netalk!!!!!!I will tell everyone I know what terrible service I DIDN'T GET!!!!!!!
Thanks for this forum
Comments:
| | nettalk bs i lost my number i had with nettalk canada just a few days ago and I couldn't receive calls for almost a month. bullshit. sounds like their 3rd party that keeps the numbers they didn't pay them. nettalk gave me a number thats not even close to where I live. pathetic. watch out I have a suspicion this cmpany is going to fold soon. | |
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Review by trucker_T
member for 3.5 years, 0 visits, last login: 52 days ago
lodged 52 days ago
- London,ON
- Contract price not specified.
- "not reliable"
- "look for something else"
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i have been subscriber for almost 2 yrs. when i first purchased nettalk i looked for price and reliability. from the get go i had trouble. bad call sound, dropped calls it took almost a yr to find out it was the power cable they had provided that was the problem. now with not being able to recieve calls for over a week i will not be renewing and will be looking for full refund due to them not honouring there commitment.
Comments:
| | Nettalk should be prosecuted! Hi,
Problem after problem with even bigger impact everytime.
If you are patient to be on-hold for hours, you will benefit from the live support but other than that, the quality of service, reliability, is worst than your wildest dreams:(
I have had many FREE voip and none of them had issue even close to what paid service as nettalk has given me.
They may have cool idea or plan but as of 2013, better stay away from Nettalk unless you have not a high value for your money, time, even yourself and loved ones who are being dragged into using such a poor service.
They might be going through improvement stage or something(IF we think positively!) but they don't even bother explaining it and admit it honestly!
I think such a poor service will help bigger companies to keep people from other good VOIP provider out there and from that perspective Nettalk owe a good service to not only their paying customers but other people who are in in VOIP business.
Disappointed,annoyed,troubled customer:(
Good job all other VOIP provider, Bud,Dell,Google and many others and Bad Nettalk, Bad:( | |
| | dsl2u
join:2012-05-16
CANADA | Re: Nettalk should be prosecuted! Forward your Nettalk number to a free VOIP DID number anywhere in North America. It works great. | |
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 56 days ago
- l7a3e
- Contract price not specified.
- "price"
- "customer service"
- "beats land line charges"
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I have had nettalk for approximately two years and I am very satisfied
either the service. I too am experiencing the busy signal when incoming
calls are place to my number. The cost savings that I am getting over my
land line, out weighs the brief inconvenience, for the moment. I will give
them a few more days then post once again my feelings.
Comments:
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Review by JULESFoods
member for 57 days, 0 visits, last login: 57 days ago
updated 57 days ago
- undisclosed location
- $4 per month
- (12 month contract)
- "Service Outage in Canada..."
- "Re-upped and then it went down"
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I just renewed my service. My unit worked. I have never had to rely on their customer service or tech help for much. So I am really disappointed in their service with this issue.
My in coming calls are being met with a FAST BUSY signal or some callers are getting "ALL CIRCUITS ARE BUSY"
Nettalk admits this is their network problem. The problem arose 5 days ago. Four days ago they attached a voice announcement on their customer service line about the outage in Canada to some lines/numbers. And its still not up.
My phone line cannot be forwarded to any other phone number in their service or with another carrier. I can choose another phone number, but then I abandon the old number and cannot return to it. Even WHEN? their service is fixed.
So my phone number is held hostage. I can choose to export my phone number to another carrier. But I understand that takes months.
Comments:
| | Canada incoming calls This is an isolated case that is being attended to as we speak. unfortunately , we have to wait to hear back from our network operations team about the case. We do not have many details about the anomaly, except that we are working on restoring calls back to Canadian Customers as quickly and as effectively as possible.
If you have any questions or concerns, please bring it to the attention of Connect@nettalk.com with the subject DSLREPORTS
We appreciate your patience and hope that have this resolved as soon as possible. | |
| | | | Re: Canada incoming calls I am having same issue. I live in Ontario, Canada, and am unable to receive calls, people get a busy signal. It has been like this for several days now and Nettalk does not answer their support number, it just rings and rings , they must be using a Nettalk device as well. I just paid to renew as well and now this.... do not buy this device because when you will have a problem you will not get any help. | |
| | | | This is not an isolated case. On the Nettalk forum customers across Canada are reporting the same problem. And it's been out for a week now. | |
| | | | I agree with catalyst199. I live in Quebec City and have the same problems. | |
| | | | Same problem here--fast busy signal for almost all callers to my nettalk number. Need this fixed ASAP! | |
| | | | | Re: Canada incoming calls Same goes for me. Very frustrating. I can make outgoing calls but incoming calls just not working (i.e. fast busy signal). Just renewed my service for another year and regret every second and every penny. Last year problems were intermittant so manageable. The last few weeks the service is horrendous. Also received an email from Nettalk saying that 911 service is temporarily unavailable until they resolve matters with one of their clients.
Definately take back all my recommendations for Nettalk. You pay for a service you only received 'sometimes' | |
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| | | This is NOT an isolated case as noted above. This has happened a few times in April AND again as of today April 23, 2013. | |
| | | | Well I'm glad to hear its not just me with this problem. I was worried I was having a double NAT issue with my DSL modem and router.
Thankfully it's just a horrible service that isn't working right now  | |
| | | | | Re: Canada incoming calls This is most certainly not an isolated case. It's Canada-wide. It's happening to my Nettalk device in Ottawa. I suspect (IMHO) that Nettalk didn't pay their bills to their fiber service provider in Canada, and the service was 'cut' (financially speaking, not physically). 5 days of no incoming calls is unacceptable. | |
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| | | I am disappointed that Nettalk chooses to mislead DSLReports' Readers. I have been unable to receive calls since Friday19th. I wrote Nettalk on Saturday 20th. They replied on the same day "We are currently experiencing an outage that is currently affecting some of our Canadian Customers. Our underlying carrier had a fiber cut which is affecting incoming calls: We are looking into resolving the issue as soon as possible."
btw. I'm in Ontario. Its 5 days without incoming calls. I hope Nettalk reimburses me for all my cellphone usage and this inconvenience. | |
| | | | Samething in Kingston, Ont. Few of us (friends and co-workers) who are using NetTalk have been without incoming call service since 18 Apr 13. I raised a trouble ticket, but it was a farce, they don't even bother to reply to the trouble ticket. Just for fun, I wanted to ensure that senior mgt ('»www.nettalk.ca/team') was aware of the situation and I tried to find the e-mail address for their CEO, CFO, CTO etc... and no luck. I am definitely looking at an alternate solution...! | |
| | | | I have the same issue since more than a week ago, so this is not an isolated case. I live in Ontario. I would like if you have a solution now, or at less soon... | |
| | | | Sorry, how can you say it is an isolated case? After THREE weeks having problems, some of them really serious like having dropped important calls from possible employers, your bank, a familiar emergency, and so on... Even your low prices justify this kind of bad services and you are showing a complete lack of capacity to handle your business working.
What a pity, this does not compare with good references I found in "PC Magazine" and was what led me to decide for your services.  | |
| | | | This is NOT an isolated Case, I am in Spokane WA and been down for weeks, unfortunately it is a business line. I have sent support questions with no answer and cannot get through to support.
Did they go out of business? | |
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| | This is NOT ISOLATED Please don't try to deceive us, this is not an isolated issue. Many many people are having an issue.
I'm about to switch to OOMA VOIP...suppose to be a really strong product | |
| | | Calgary outage I can't get through to NetTalk and have emailed and called. My service in Calgary isn't working either. I hope, but doubt our accounts will be credited for this.  | |
| | | No incoming calls I noticed the no incoming calls for a week now. I raised a ticket but no one has bothered to look at it. I called them, and got no answer from them, then I mentioned their voice announcement and asked if it is related, they said yes.
To the one who is saying that he can change hi number, I tried to change my number several times from different provinces and towns, but this was not successful. | |
| | | Definitely NOT isolated; down here in Toronto, ON This becoming to be beyond ridiculous!
Been down since last Thur. Apr. 18th 2013. I can make outgoing no problem, but no incoming... just get a busy signal (I tried using my cell).
I realize that NetTalk has posted in their Knowledgebase a note, acknowledging the issue and that they are working on it... but it's been almost a week now, and they don't even bother to update their Knowledgebase with any updates on the issue!
Does a cut fiber really take this long to resolve?
I am really not impressed at all! | |
| | | | Re: Definitely NOT isolated; down here in Toronto, ON Agreed with dsltekie. I'm getting frustrated with NetTalk also. The problem occurred 9-10 days ago and NetTalk hasn't been able to resolved. It's time to ditch the service and go with someone else.
Do you guys/gals have any recommended alternatives to NetTalk? | |
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| | How long can it take?
My US-based NetTalk works just fine as do outgoing Canadian NetTalk calls. This really doesn't seem like it should be that difficult, or perhaps NetTalk just isn't treating this issue with the urgency it deserves. | |
| | | Let's all review nettalk News found on the redflagdeals forum:
Dear Valued netTALK Customer,
This notice is to inform you that we are having some isolated technical issues with in-coming calls in Canada. We strive to provide continuous connectivity with reliable and clear call quality and this matter will be cleared up as soon as possible.
We apologize for the inconvenience and each effected customer will be given (1) month of free service. We are working hard on clearing this up and your full service will be restored soon. You will be notified once completed.
Thank you for being a netTALK Customer!
Sincerely,
netTALK Call Quality Center
1 month of free crap is just insulting. | |
| | | nattalk message yeah, since april 18 their message says some canadian customers are affected... bla, bla, bla... technicians are on the field. for 7 days ? maybe they had bad weather. and, ALL canadians are affected. why do they lie ? | |
| | | Hopeless I was on hold for 1 hour before I spoke with someone at customer service. Also, I got a reply from my original ticket that gave me the spiel about a fibre cut. Since then they have not responded.
What a hopeless response to this problem. The outage has been a week now. I suspect that the fibre cut must be at the bottom of the Mariana Trench, or perhaps on the Mare Tranquillitatis. | |
| | | same in Vancouver Hasn't been working here either... | |
| | | Same problem in Ottawa Called their customer service no answer
Sent a ticket request and no answer
I finally sent them an email to tell them that I will be switching to Vonage.
After all we get what we paid for. I regret at all I did business with them the stress does not worth the savings | |
| | | | Re: Same problem in Ottawa Same problem in Hamilton. | |
| | | | | Re: Same problem in Ottawa Same here in Smiths Falls 8 plus days and counting. I had no choice but go back with Bell. I have use Nettalk for 3 years it was nice while it lasted. There is a company in the use that gives you two lines for $10 a month and is allowed in Canada. I think it called powerphone I am going to check into it. | |
| | | | | | Re: Same problem in Ottawa I suggest to all to place a complaint in BBB.
That is what I did. | |
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| | | | My phone service has been out of service for about two weeks. Burlington, Ontario.
I DO NOT RECEIVE IN BOUND CALLS-PEOPLE GET A BUSY TONE YET I CAN CALL OUTBOUND NUMBERS!!!!
YOUR AUTO MESSAGE STATES THAT FIBER OPTIC LINES HAVE BEEN CUT, THAT'S B.S BECAUSE THE LARGE COMMUNICATIONS FIRMS WOULD NEVER LEAVE a broken fiber optic line/service UNATTENDED FOR THAT LONG! SORRY YOU ARE TRYING TO SNOW PEOPLE WITH THAT MESSAGE...
IT IS ABOUT TIME YOU DID YOU WHAT WAS NECESSARY TO RESTORE THE SERVICE TO MY PHONE LINE AND OTHERS.
I HAVE ALSO CALLED IN TWICE TODAY (MAY 1, 20130) AND THE LINES WERE DROPPED ON TWO OCCASIONS WHILE MY SERVICE ON MY CELL IS VERY GOOD SO IT APPEARS TO BE ON YOUR SIDE.
I provided a call back number and have been waiting for 30 minutes for a call back!! I HAVE HAD TO WAIT AT LEAST 1 1/2 HOURS TODAY JUST TO GET SOMEONE ON THE LINE! In total 2hrs on something that ought to have been repaired weeks ago...now that's service to the highest degree wouldn't you say??
Are you guys going bankrupt??
frustrated client for about two years, I am planning to change service provider!! | |
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| | Nettalk, no incoming calls in Canada... In my case, the issue was resolved by being assigned a new telephone number through their NetTalk's Facebook page, when I used the Facebook's message to contact them.
Good communication, resolved quickly!
The rumor is confirmed, I lost my original number in the process for a new one... This is the answer I've got: "Unfortunately the number in your account is not allowing incoming calls. we do not know why."
For the price I pay, I don't mind... Just happy I can receive calls again! | |
| | | | Re: Nettalk, no incoming calls in Canada... Extremely frustrating issue with Nettalk but I have tried your suggestion of messaging them through their Facebook page. Will have to see what happens. Don't like the fact I have to change my number but if it works enough to forward calls to my cell .. then it will due. | |
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| | Still out on April 29 It has now been many days that it does not work for incoming calls in Toronto. Still no update or fix. I also just renewed! How coincidental. | |
| | | | Re: Still out on April 29 Nettalk is taking Canadians for a ride...Two weeks without phone service and they cannot even bother to update their excuse and keep repeating the same BS as if destined for robots. Businesses had better public relations management in medieval Europe than these guys have in the 21st century... despicable!! | |
| | | | been out in Toronto since April 18th, 12 days... not returning phone calls or emails, outage allover the country....clearly they are going out of business | |
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| | They lost or sold our numbers to other companies If you didn't receive any feedback from nettalk yet, I'll be the one announcing you that you lost your phone number EVEN if in the past few days they told you otherwise. They sent a message asking everyone who couldn't receive calls to change their phone number on the profile page. I hope for you guys their is still some numbers available in your area since I know some people for whom it wasn't the case. For example, if you live in Quebec City, you won't be able to get a new one. | |
| | | Still out in Toronto 5/01/13 I went to a basic cell plan with Mobilicity after over a week of being cut off. I've written off my Nettalk service. At least I had it for most of the year after renewing without many issues from last year. I've been told my call quality is much better with the cell as well. This technology has a place, but it doesn't seem to be there quite yet. | |
| | | The worst service ever Same goes for me.
I noticed few month ago that some calls to my nettalk number fails. Some times ONE ring and then busy tone, some time fast busy tone immediately.
For the past few weeks it a fast busy tone immediately and all the time.. calling in always fails.
I have 2 other magic jack + and I never had any problem with their service. I regret buying nettalk and regret renewing the service. I will not renew it again.
Tried to go on my account and change the phone number but I could not change the number through nettalk web site
Very frustrating. | |
| | | | Re: Canada incoming calls Same problem in Québec since 3 weeks now, no incomming call ! Only a busy signal | |
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| | netTalk in Gatineau If this incoming calls issue is not resolved within the next week, we will see how netTalk feels about losing the Wal-Mart account. As individual consumers we obvioiusly have no weight at netTalk, its time to take it to the next level. | |
| | | | | Re: Toronto Yes, got the same email from netalk. Also received another email with a change of phone number which is a PITA but all seems to be up and running now (May 3rd). I still believe they are a pretty good company and worth the $39 @ year.
Hope all goes well in the future.... | |
| | | | | Re: Toronto Hi All,
Ok - have been issued with a new number.... What I cannot do is change it to the same area code as before (519) is anyone else having this issue or had any feedback on why that area code is not available?
Thx | |
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| | NetTalk changed phone number NetTalk changed our home phone number yesterday May 2 without notice, found out when call received from home with new number on call display. I requested confirmation with NetTalk customer service at cs@nettalk.com and got quick reply. Problem solved but have to advise all contacts of the change. Worth the savings anyway. | |
| | | Net talk issue I lost my local Windsor number. They assigned a Toronto number which I changed to a Chatham number as no Windsor number was available. This just sucks and now regret having signed up for five years. | |
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Review by notalk
member for 89 days, 0 visits, last login: 89 days ago
lodged 89 days ago
- Calgary,AB
- Contract price not specified.
- "Not good at all!!!"
- "Worst Service Ever!!!"
- "Save your money and time"
| Web-site:
Ease of Installation:
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(ratings match consensus)
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Nettalk is one of the worst companies out there. From the start it has been nothing but problems with their service. For a service that is supposed to allow you to make long distance phone calls it definitely does not do that. Even locals are a big problem. People try to call us and it tells them it is a long distance phone call or not in service. When we try to call most of the time it gives us a busy signal or keeps ringing but when we use any other phone like our cells the numbers we are calling are fine. If it allows us to make a call long/local after about 10-15 minutes of use it disconnects you from your call. Trying to talk to tech support has been useless. Their solution was to change our phone number as they "think" part of the problem was that they issued us a long distance phone number and not local. This service is useless and we would not ever recommend it to anyone. Save your money and also save yourself a lot of headaches. The customer service is very bad as well, they are rude and don't care. We were told a manager would call us and that never happened. With this service it did not matter how fast/good the internet service is, we have the best we can get. We had Vonage before and that was a lot better than Net talk at least we could make phone calls and not had all the problems we had with Net Talk. Net Talk is a waste of money, time and a very frustrating service and company to deal with. Stay away!!!
Comments:
| | Response from netTALK notalk,
We deeply apologize for any inconvenience we may have caused in the recent days.
We want to help get your device up and running without any more issues.
Please send an email to connect [at] nettalk.com with a call back number, availability during the week and a description of your case and we will have someone from our Customer Relations department handle your case personally.
Again, we apologize for any trouble we may have caused.
Have a great weekend | |
| | | | Re: Response from netTALK
Nettalk is not only waste of money, it cause other pains what is the point of having telephone number? to call people and being called which very often neither works for Nettalk. I had Magic Jack and nettalk supposed to be an upgrade but it turned to be a nightmare. Didn’t work right from the box, took two hours on the phone with their support to know firmware has wrong setup and now their whole site is down when I tried to contact to get support! For my service which is down!
I think burning any equivalent of money in the fireplace is better than paying for Nettalk. Please show some respect to the national Bill and don't use it for Nettalk. Why there is no authority to enforce minimum level of quality of service? I see CRTC or other names on newspaper or TV. Proper authority’s presence should open the competition, reduce the price, improve the service as they are supposed to be so rely on that, we can make progress and not struggling just for very basic service. | |
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| | Nettalk Nettalk has international add-on plan for unlimited 60 countries. I subscribed for it and paid 120CAD in full for the year and very next month I received e-mail from them: I am copying here:
Dear netTALK Customer,
Due to a new regulation in India, all traffic terminating to this country has suffered a significant increase in cost. This increase has forced us to remove India from the 60 country calling plan until we can make alternative routes.
We hope to have India back in the 60 country calling plan early in the first week of April.
We assure all customers that Nettalk will continue to secure the lowest cost, highest quality international call routes available.
Sincerely,
netTALK Call Quality Center
netTALK.com, Inc
1080 NW 163rd Drive,
Miami, FL 33169
USA | |
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Review by traders03
member for 109 days, 0 visits, last login: 109 days ago
lodged 109 days ago
- Toronto,ON
- Contract price not specified.
- "Low fees"
- " Despicable Service - They gave my phone number to another subscriber!"
- "The fees may look attractive, but take it form me, it's not worth it!"
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So about a year ago, I started my subscription with NetTALK. What a serious mistake.
I planned on using the phone line for my new business at my home office. I was issued a phone number and activated it. Everything seemed fine until a few months later, when the DUO stopped working. I had to send it back and exchange it for a new one. Recently, I got a reminder email from them to let me know it is time to renew for another year. Guess what, when I tried to renew via their site, it issued me a new number. I found out later that they had given my original number away to someone else about 6 months ago. That explains why people have not been returning my business calls! I have never heard of such negligence on the part of a telecom.
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i hate wasting money on crap things. the unit came in defective and took a full yr to find the problem now this, was told it would be by the morning of april 24 that the service would be restored , it is now april 26th and still nothing time to move on