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Hargray Cable page on DSLReports
Six Month Rating Unavailable
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Reviews:
bullet 5 reviews (1 good) (4 bad)
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Review by Tony48 See Profile

  • Location: Hilton Head Island,Beaufort,SC
  • Cost: $54 per month (12 month contract)
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have over 3 years received mediocre internet service. I'm to receive 20mb download 1 upload. On 8/17 I ordered an upgrade to 30mb download, 2 upload. They said I would receive service within 24 hours. I checked speed every day for 10 days using their recommended speed test site. It never went above 20MB. So I called service reported problem, they had me check several items including disconnecting modem and reconnecting. After several checks they said they would have to have a tech come to house and that they would have a tech call me to arrange this. I waited for call, I waited over a week no one called. I called back to service, they said someone closed trouble ticket, they dont know who. They had me go thru all the same procedures, still no improvement. They said they will have a tech call me to arrange appointment. I'm still waiting. Guess what I'm being billed for one months service at upgrade cost. So I tried to get on their service to report problem over internet, its out of service!

The nightmare continues. They wont let you talk to anyone of authority. I guess I'm going have to picket their retail store to get attention.

So the result you cannot be sure if you order a service from Hargray that you will receive that service even if you are paying for it.

Moral of story dont trust HARGRAY.

member for 324 days, 12 visits, last login: 290 days ago
lodged 324 days ago

Comments:

Corehhi

join:2002-01-28
Bluffton, SC
Reviews:
·Hargray Cable

Bad service

If Hargray has a known issue with your service, nicked cables etc. you will get the run around for a long time with the people who know what's going on never talking to you yet they will send techs who have no idea about the bigger picture to come out and pretend to check things out.

Had that happen for latency issues for a few years. Hargray then ended up with a fiber optical switch that kept over heating on my street. End result, four holes dug to fix nicked cables. Damn plumber who did these houses tended to dig until he hit the buried line then hit it and covered up the damage.

Review by (hidden by request)

  • Location: Hilton Head Island,Beaufort,SC
  • Cost: $75 per month
Good "Good service up till now"
Bad "No support for Tivo boxes with their new cable boxes - with no warning!"
Overall "I have lost faith in Hargray's ability to service my cable needs"
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

I have been a satisfied Hargray customer (phone, internet, TV) for several
years - until recently.

Last week Hargray replaced my cable boxes with a newer model that as far as
I can tell has made no appreciable difference in my service. The new boxes
will not talk to my Tivo boxes. After several service calls and telephone
calls the answer is that Hargray's new cable software (provided
by Microsoft) blocks Tivo, and I am just out of luck. These are Tivo boxes
for which I have lifetime service, so keeping them going is really
important.

The net of it is that a "transparent" change (not requested by me) has left
me without the ability to use my Tivo equipment. I am not happy, and
actively pursuing other cable options.


(review was emailed from domain gmail.com)
lodged 1.3 years ago

Comments:

Review by (hidden by request)

  • Location: Hilton Head Island,Beaufort,SC
  • Cost: $125 per month (24 month contract)
Bad "Tv takes 10 minutes to"
Pre Sales information:
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The Cable service takes 10 minutes to "warm up" the DVR works sometimes and doesn't others. I was without internet for 2 days. The only thing that works is the phone service.

(review was emailed from domain gmail.com)
lodged 2.3 years ago

Comments:






Review by (hidden by request)

  • Location: 313
  • Cost Contract price not specified.
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

Coming from the Atlanta metro area, with an abundance of providers, I
was a little nervous about moving to an area with limited cable
providers. My selection with Hargray confirmed my fears. This company
has done nothing but disappoint me. The technicians used profanity in
my home, the customer support is not helpful and has never returned any
of the calls they promised, and the service does not compare to what you
can find in a large city. The internet is spotty and even though I am
paying for High Definition tv, the channels go out at random. Forget
getting any help when trying to report this on the phone or online. The
"online tech support" does not work. I would be better of not paying
for service, because it seems hargray does not spend any time or money
investing in their service either.

(review was emailed from domain gmail.com)
lodged 3.5 years ago

Comments: