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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1 days ago
 Hilton Head Island,Beaufort,SC
 $75 per month "Good service up till now" "No support for Tivo boxes with their new cable boxes - with no warning!" "I have lost faith in Hargray's ability to service my cable needs"
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I have been a satisfied Hargray customer (phone, internet, TV) for several
years - until recently.
Last week Hargray replaced my cable boxes with a newer model that as far as
I can tell has made no appreciable difference in my service. The new boxes
will not talk to my Tivo boxes. After several service calls and telephone
calls the answer is that Hargray's new cable software (provided
by Microsoft) blocks Tivo, and I am just out of luck. These are Tivo boxes
for which I have lifetime service, so keeping them going is really
important.
The net of it is that a "transparent" change (not requested by me) has left
me without the ability to use my Tivo equipment. I am not happy, and
actively pursuing other cable options.
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lodged 1 year ago
- Hilton Head Island,Beaufort,SC
- $125 per month
- (24 month contract)
- "Tv takes 10 minutes to"
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The Cable service takes 10 minutes to "warm up" the DVR works sometimes and doesn't others. I was without internet for 2 days. The only thing that works is the phone service.
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Review by (hidden by request)
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lodged 2.2 years ago
- 313
- Contract price not specified.
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Coming from the Atlanta metro area, with an abundance of providers, I
was a little nervous about moving to an area with limited cable
providers. My selection with Hargray confirmed my fears. This company
has done nothing but disappoint me. The technicians used profanity in
my home, the customer support is not helpful and has never returned any
of the calls they promised, and the service does not compare to what you
can find in a large city. The internet is spotty and even though I am
paying for High Definition tv, the channels go out at random. Forget
getting any help when trying to report this on the phone or online. The
"online tech support" does not work. I would be better of not paying
for service, because it seems hargray does not spend any time or money
investing in their service either.
Comments:
 | | Hargray This is why I got rid of them for tv service and went with DirecTV. I am getting everything I had with Hargray plus some for only $49 and some change a month (that includes taxes). It's unfortunate that I still have to use them for Internet but I have to have hi-speed and they're the only ones that offer it in the Bluffton area. I just recently upgraded to the 20Mbps package at an ungodly rate of $89 a month but even w/ that price and the DirecTV package, I am still paying less then when I had them for tv service w/ the 10Mbps bundled deal. Go figure. Hopefully Comcast or Timewarner moves in here soon to create some competition. In Orlando you can get the 40Mbps package w/ speedboost for the same price as what I am paying for 20Mbps. Ugh. | |
| | | | Re: Hargray I'm moving to the Bluffton/Okatie area in a few weeks and was afraid I'd have no choice in Internet provider. I too hope some competition makes it in soon =-(
Are you getting a lot of packet loss etc. through them? I play online games and stream Netflix currently. | |
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