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Review by JGPP See Profile

  • Location: Oakville,ON
  • Cost: $25 per month
Good "None"
Bad "Misleading information regarding prices, no refund, no phone service"
Overall "There are much better options, suggest you go elsewhere"
Value for money:

I ordered the basic package (9.99/ month) on line. The charge was $68 Canadian ($64 US) including shipping, activation and various charges not explained. While the adaptor was shipped, I noticed on one of their pdf documents hidden on line that there would be an additional $50 fee to port my (Canadian) phone number as well. Other companies charge either no fee for this or a nominal fee of $10-15 and only if porting and activation is arranged by phone, not on line. I called and asked to cancel everything, but they (including a "supervisor") rudely refused to provide any refund, though their package had not been opened, and no phone service had been started. I also have to send their unopened package back at my added expense. Let the buyer beware.

member for 1 year, 0 visits, last login: 1 year ago
lodged 1 year ago


Review by (hidden by request)

  • Location: Gotha,Orange,FL
  • Cost: $50 per month
Overall "Buyer Beware"
Ease of Installation:
Call Quality:
Tech Support:
Value for money:

I had not even completed the process to transfer my phone number when
their lines went dead. I could not get a live person so the next day I
cancelled activating my number transfer. Neither Jackie nor Blanca
would refund my fee of $57.89 because my account was "activated". When
I informed them that I had not even returned ITP's required forms they

(review was emailed from domain gmail.com)
lodged 1.7 years ago




ITP Response

The reason you were unable to make calls was due to your firewall in your router. It required a small change in your settings. Our technicians were willing to help you, but you refused their help.

A customer that signs up for phone service will get billed for the phone service. It has nothing to do with transferring a number (otherwise known as Porting). Once a customer sign's up for service, they are responsible for charges associated with their account. Additionally, the customer has the option to transfer their number to ITP. There are no additional charges when porting USA numbers.

Regarding the Terms of Service, if you choose to, you can cancel your account by calling our Customer Service. There are no contracts.