Review by ssmittens Location: Kitchener, ON, Canada Cost: $56 per month Install: about 7 days No Cap Good bang for your buck

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

Switched from Bell to Eyesurf almost a year ago now.. Service has been stable. I am in Kitchener - Waterloo. As others have mentioned on this site, they have their own equipment in KW, which is limited to specific areas. They actually posted a map on their site of their coverage area for "VIP" customers.... If you fall within their VIP footprint, this deal is great... You get unlimited DSL (10mb) with POTS phone for $50 + tax... When I signed up originally, I was paying $55 + tax, but they lowered the price for all new and existing customer's which was pretty cool

Note: This deal seems to be very limited in where it can be offered, so it is only a good deal for people who live in Kitchener - Waterloo and selected areas at that. They seem to resell Bell and Rogers for other areas.

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Review by dixonpete Location: Kitchener, ON, Canada Cost: $56 per month It's all good

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My experience with Eyesurf from jan 2011 till now, late Oct 2012, has been nothing less than stellar. I have their high-speed Internet and real ( not VOIP) phone line. Call quality has always been perfect and the DSL connection more than adequate. Certainly as good as anything I ever experienced with Bell or Rogers.

Service the few times I had reason to call them was always courteous and well informed. The big kicker is price. Less than 1/2 what I was paying to Bell but with unlimited Internet and long distance. I'm a huge fan of this company.

Moving to London and I can see it'll be hard to replace them.

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Review by BGB Location: Waterloo, ON, Canada Cost: $56 per month Install: about 10 days Not on Bell GAS, ADSL2, Unlimited data Fairly Limited area If you can get it, and don't want the higher speeds of cable, its a good value for DSL

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I switched to them while waiting for TSI cable since I could no longer handle the slow GAS speeds and the upcoming threat of UBB, and I am extremely satisfied with them as a DSL provider. They are using Fibernetics, which limits them to certain parts of KW, and I am not getting the full 10mbit, (getting maybe 6 due to distance), but it has been pretty much solid (Only one outage so far, and when I emailed them they informed me they were aware, and also emailed me back when it was fixed). And for the extra $5 bucks or so, I just got the phone instead of going with a dry loop.

Not really worth getting it on contract since all you really save is some install fees. Installation went smoothly, only downtime between the old connection and new connection was when the line was switched to Fibernetics from GAS but that was just a matter of not having the login until the tech came by.

They were responsive to my questions before I signed up, often replying to my emails within hours of me sending them.

If you want DSL over cable, and can get them I would strongly recommend them. (I am even considering if I should keep it as a backup to the cable connection when I do get it.)

alpovs join:2009-08-08 alpovs Member 2011-Apr-13 2:40 pm Isn't it congested? I am on Fibernetics in Waterloo steps away from the CO and my peak time speeds are 1.5-2 Mbps. 2011-Apr-13 2:40 pm: · hey mods ·
	BGB Wants moar interwebz Premium Member join:2009-07-09 Waterloo, ON BGB Premium Member 2011-Apr-13 2:52 pm Re: Isn't it congested? Are you on the Water Street one or the Albert St one? I'm on Water which probably makes a difference. 2011-Apr-13 2:52 pm: · hey mods ·
		alpovs join:2009-08-08 alpovs Member 2011-Apr-13 4:25 pm Re: Isn't it congested? I am on Albert. I thought their whole network is congested. I've heard similar complaints from Kitchener. 2011-Apr-13 4:25 pm: · hey mods ·
			BGB Wants moar interwebz Premium Member join:2009-07-09 Waterloo, ON BGB Premium Member 2011-Apr-15 9:48 pm Re: Isn't it congested? maybe it's the people by fairview park? 2011-Apr-15 9:48 pm: · hey mods ·
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Review by mickw99 Location: Kitchener, ON, Canada Cost: $50 per month email support is fantastic. speed i was quoted i am getting. phone support if you go with them order online and keep any questions to email. get it if you live in the kitchener waterloo area they support

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up to 10 mbs 1 down plus home phone with all the extras for $50 month plus tax. install took sometime. I was hooked up days before the tech came out though. the techs only work 4 days a weeks so it takes sometime to get a install.

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Review by trainwreck6 Location: off track Cost: $49 per month Install: about 6 days A new startup company competing with Yak none so far! If you can get Fibernetics ADSL2+ this is the way to go.

Pre Sales information: Install Co-ordination: Connection reliability: Tech Support: Services: Value for money:

This internet service is recommended only for those who live close enough to one of Bell's COs in Kitchener/Waterloo. (i.e. Downtown Corridor)

look30 join:2007-10-25 K-W look30 Member 2011-Jan-28 12:00 pm CSR for Eyesurf. Their CSR's are in India not Canada. It's a nightmare to even talk to them. 2011-Jan-28 12:00 pm: · hey mods ·
	trainwreck6 join:2010-09-21 off track trainwreck6 Member 2011-Jan-28 12:04 pm Re: CSR for Eyesurf. said by look30: Their CSR's are in India not Canada. It's a nightmare to even talk to them. Pfft. Please go away. 2011-Jan-28 12:04 pm: · hey mods ·
		UncleVanya9 @teksavvy.com UncleVanya9 Anon 2011-Jan-31 11:28 pm Re: "If you can get Fibernetics ADSL2+ this is the way to g Hi trainwreck, I live downtown Kitchener, right next to the Bus Terminal, so I am assuming this would be a good location (ie. close to CO's), correct? And if so, does that mean I will be able to get Fibernetics ADSL2+ ? Finally are you confident that it is truly unlimited? And what is that Look guy talking about when he says the customer Service is from India? And one more thing, is Eyesurf just on dry loop (I 'm guessing they are so as to avoid piggy backing on Bell's line). I ask this question because I have a land-line which would become inoperable with dry loop, correct?Sorry for so many questions, but I would like to switch from Teksavvy before March 1st UBB kicks in. Thanks trainwreck. 2011-Jan-31 11:28 pm: · hey mods ·
	mickw99 join:2003-04-09 Kitchener, ON mickw99 to look30 Member 2011-Jan-28 5:02 pm to look30 dont know about eyesurf. but bell outsources to India phillipenes i have friends that just lost their jobs at bell because of outsourcing. i'm looking into this company. besides you probably got someone at there call centre that is from india living in canada now 2011-Jan-28 5:02 pm: · hey mods ·
		look30 join:2007-10-25 K-W look30 Member 2011-Jan-28 5:22 pm Re: CSR for Eyesurf. I taught that first but the background conversations where also all Indian operators so I doubt that they operate from K-W or even anywhere in Canada. 2011-Jan-28 5:22 pm: · hey mods ·
			steve10 @98.143.100.x steve10 Anon 2011-Feb-1 4:16 pm Re: CSR for Eyesurf. I am a current customer near the bus terminal, and I get 13 Mbps down and 0.75 Mbps up. Whenever I call Eyesurf, Randy answers on ring 2 or 3: definitely not a call centre and definitely not overseas. 2011-Feb-1 4:16 pm: · hey mods ·
				Nikole @rogers.com Nikole Anon 2011-Feb-4 3:11 pm Re: CSR for Eyesurf. What is your overall experience with this company: speed, disconnections? I'm also at downtown of Kitchener near a bus terminal, and thinking to switch from Rogers to Eyesurf. 2011-Feb-4 3:11 pm: · hey mods ·
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