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Bell Fibe page on DSLReports
Six Month Rating

Reviews:
bullet 69 reviews (32 good) (18 bad)
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Review by William777 See Profile

  • Location: Nepean,ON
  • Cost Contract price not specified. (12 month contract)
  • Install: about 3 days
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings below consensus)

Bell fibe 15. Price is a bit of an issue, as the the call center that sold me the upgrade to Fibe TV lied about the cost.
Install proces was OK, but the installer did not have the right staples for his staple gun for coax cable, and he did not have the equipment to install ethernet cables.

Mostly I stay with Bell because of my spouse's sympatico.ca email address.

member for 12 years, 484 visits, last login: 8 days ago
lodged 15 days ago

Comments:






Review by qcmart See Profile

  • Location: Saint-Jerome,QC
  • Cost: $57 per month (12 month contract)
Good "Vitesse constante, stabilité exceptionnelle"
Bad "l'ancien modem Sagecom ne fournissait pas un bon signal Wifi. La nouvelle borne 2000 a réglé le problème."
Overall "À ce prix, Vidéotron ne fait pas le poids (upload limité à 10 Mbps)"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Le forfait est excellent. Par contre, difficile de savoir si Bell ne changera pas arbitrairement son prix comme il l'a déjà fait par le passé.

L'installation est excellente, mais il faut compter quelques heures en compagnie du technicien. Celui-ci a même amené la fibre jusqu'à la maison alors que le fil arrêtait à trois maisons de la mienne.

La borne 2000 est définitivement supérieure au Sagecom pour le signal Wifi. Nous l'avons eue gratuitement après de bonnes discussions au SAC.

J'attends impatiemment que Bell accorde le rabais jumelé de 30 dollars pour le forfait Fibe 175. Actuellement, c'est 139$ par mois pour la version téléchargement illimité.

Bref, si votre quartier est équipé de la fibre optique de Bell, je vous recommande chaudement le produit Fibe 50-50 illimité.

member for 10.8 years, 1427 visits, last login: 26 days ago
updated 26 days ago

Comments:

Review by marknotmarc See Profile

  • Location: k2k0h2
  • Cost: $89 per month
  • Install: about 25 days
Good "Install was on time. Excellent Speed. Excellent latency"
Overall "Would recommend"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Rogers Hi-Speed
·TekSavvy DSL
After my address was finally qualified in the Bell system for FTTH I received a call from Bell for the 50/50 package at an ongoing reduced rate of $49 a month with no contract. To that I added the $30 unlimited option. As I had Rogers ordered it for 25 days in the future to give a 5 day overlap as Rogers requires a 30 day cancellation period.

The tech showed up on time, was professional and installed the Optical Network Terminal, the UPS/power supply for the ONT, the Sagemcom modem, and spliced in an additional extra few feet of fibre to reach the install location.

I plugged the Sagemcom into my Asus router and tested the connection and it worked fine. Speeds were better than advertised.

»www.speedtest.net/result/4015517329.png

After the tech left I plugged the cable from the ONT directly into my Asus router and added VLAN tagging of 35 on the IPTV tab and eliminated the need for the Bell provided modem entirely.

I am enjoying the extra bandwidth on the upload speed with my web facing Synology box that I use for cloud storage. the 175/175 package seemed overkill to me.

I would recommend this product for people that have real FTTH and not FTTN.

member for 3 years, 269 visits, last login: 1 days ago
lodged 28 days ago

Comments:

Review by rawdeegee See Profile

  • Location: Canada
  • Cost: $90 per month (24 month contract)
  • Install: about 4 days
Good "FTTH with Unlimited!"
Bad "2 year term"
Overall "We're not going anywhere, so we're happy with the price and the service."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

We ordered Bell Fibe 50, and I should mention that the price we got is with a TV package. The TV price is not included in the quoted price above, but the bundling gives us unlimited data at a significantly discounted rate plus, more discounts to sweeten the deal, as well as waiving setup and installation fees. Clearly these guys are putting up a fight. The main downside is the 2 year term, as well as perhaps the bundling with a TV package. But frankly, I wanted live sports and news, she wanted some specialty channels, and and we just bought this house, so we're not going anywhere. So the TV and the term aren't really downsides for us.

But wait, there's more. It turns out that the 2 year old home we bought on the eastern edge of Toronto was already wired with Fiber to the Home (FTTH). There is literally a box in utility panel in the basement with a fiber optic link dangling inside it. I was so dense I didn't notice this when we were looking at the house, though I suspect the home inspector mentioned it but it didn't click in. So we're getting roughly 50 up/down, obviously well below fiber's capability, but plenty for us for now at a competitive price, with possibilities for greater speeds should we need it.

It took literally 4 business days after ordering to get the installation guy in, who was there within an hour of the scheduled time window. He was very friendly and asked good questions as to how we wanted everything setup, including running a CAT5 cable from the basement up to our main floor living room through the wall and installing a network plug for the TV. The job was completed in about 3 hours.

Router is a Sagecom Fast, optical modem is an Alcatel Lucent.

»www.speedtest.net/my-result/3993420172

Attachments:
Click for full size


member for 39 days, 1 visits, last login: 38 days ago
updated 38 days ago

Comments:

Review by CoLiN69J See Profile

  • Location: Kanata,ON
  • Cost: $104 per month
  • Install: about 1 days
Good "Great upload & 'meh' download speeds"
Bad "Terrible integrated router/modem supplied"
Overall "expensive for what you get"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Before I got rid of Satellite TV, this package was very worthwhile (despite the crappy router).
By dropping TV service, the unlimited plan rises by $30/month to over $90 (before taxes).
Because of gaming, downloading Linux distros and Netflix, a data cap seems unreasonable.
Also, if I switch to VOIP to save on home phone, my data usage will rise again.



member for 54 days, 0 visits, last login: 54 days ago
updated 54 days ago

Comments:






Review by Maxime128 See Profile

  • Location: Quebec,QC
  • Cost Contract price not specified.
Good "Fiabilité, vitesse, prix"
Bad "Aucun!"
Overall "Excellent produit FTTH"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

Mon expérience internet se résume a cela depuis début mai 2012 a aujourd'hui..

L'installation c'est bien déroulé et a prit seulement 2 heures il était deux un en dedans et un dehors pour passer la fibre. Le travail est propre et bien fait.

Je suis satisfait du service de Bell j'ai jamais eu aucun problème de facturation avec eux jusqu'à maintenant.

Je recommande Bell fibe pour ceux qui y ont accès au FTTH ou FTTN, c'est un bon service et il ont plutôt de bon prix..

4 septembre 2014:

Je met a jour mon review.. J'ai annulé en août 2014 mes 2 lignes de cellulaire et la télé fibe. Du Coté des cellulaire et de la télé fibe j'ai rien a dire pour la qualité du service et de la facturation. J'ai annulé a cause que je voulait coupé dans quelques services.. et a cause des augmentations. Maintenant il me reste fibe 50/50 avec un crédit permanent de 33$ avec 275 GB pour le même prix. L'internet également le service est correct et la facturation.


member for 4.2 years, 1221 visits, last login: a few hours ago
updated 144 days ago

Comments:
Seb851
Future Shop Staff

join:2010-07-12
Sainte-Marthe-Sur-Le-Lac, QC

bell Fibe

C'est bell Fibe est non Fibre

Maxime128

join:2010-10-22
Quebec, QC
Reviews:
·Bell Fibe

Re: bell Fibe

said by Seb851:

C'est bell Fibe est non Fibre

Je tes fait plaisir j'ai corrigé.

J'ai seulement fait un update de mon review pour l'illimité
zeiterfiber

join:2012-05-27
Quebec, QC

avoir le même prix pour 50/50

Commet puis-je profiter du rabais à 42$? Je me suis abonné en juillet dernier et je paye 53,95 pour le 50-50 moins le 4$ pour les 3 services...

Mon forfait global est: 50/50, tv + 15 + sports + tel = 105 tx incluses..

Maxime128

join:2010-10-22
Quebec, QC
Reviews:
·Bell Fibe

Re: avoir le même prix pour 50/50

said by zeiterfiber:

Commet puis-je profiter du rabais à 42$? Je me suis abonné en juillet dernier et je paye 53,95 pour le 50-50 moins le 4$ pour les 3 services...

Mon forfait global est: 50/50, tv + 15 + sports + tel = 105 tx incluses..

Tu ne peut pas, je me suis abonné en mai 2012 et j'ai profité de l'offre du rabais permanent était plus élever que le rabais d'après et d'aujourd'hui.

Review by hlo207 See Profile

  • Location: North York,ON
  • Cost: $106 per month
Good "Stable."
Bad "Lower bandwidth limit"
Overall "Bell owns the infrastructure so there will be less hassle in technical support."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

I have been on Bell Sympatico since 2000. I was under the grandfathered unlimited bandwidth until I upgrade to Fibe 15/10. I have the $30 unlimited bandwidth added to it. I much prefer they offer a higher bandwidth with the price or just let my grandfathered bandwidth continue. Switch ISP is not really a choice since my sympatico emails are associated with way too many things now.

Installation of Fibe 15/10 was great since the technician came to the house. I use the Sagemcom Fast 2864 gateway. That way it will be easy to deal with tech support for any issue.

Upgraded to FTTH today. For what I paid for Fibe 15/10 + unlimited bandwidth, I have Fibe 50/50 now. Installation technician was friendly and highly skilled.

Recent Toronto Xmas 2013 Ice Storm. Power went out Dec 21 at 10pm. ONT powered down internet as expected but backup battery kept the ground line alive for about 16 hrs. Once the power came back on Xmas day, everything came back on without a hitch.

With the help of Bell_Dom from Direct forum I found a deal by talking to retention. Instead of paying $140 after tax (94.95 + 30 = tax), I am down to $106 after tax. Here is the before tax break down:
Fibe 50/50 (150gb limit): $73.95
Unlimited bandwidth: $30
$10 off for 12 months: -$10
------------------------------
Before tax total: $93.95


member for 2.1 years, 534 visits, last login: a few hours ago
updated 164 days ago

Comments:
ohughes

join:2014-08-18
Ottawa, ON

Fibe

So I am a long time Bell customer with previous unlimited broadband, etc. Now recently upgraded to FibeTV with all the previous services too. Now all my IT services are with Bell.
I too was very happy with the installation and the technician was helpful.
My problem is the new modem/router/TV device they installed. It is the Sagemcom gateway. Apparently this device would not allow me to create a port forwarding for receiving Remote Desktop from my office. I need to get access to my home computer remotely and so need to do the port forwarding.
Any way around this?
I tried to plug in my old modem first to the DSL connection on the Corning POTS splitter. Then I tried the Phone line on the splitter and the raw Line connection on the splitter. None worked (i.e. no DSL)
Question: does the Line connection come directly from the 2-wire connection to my house? In the past, connecting my modem to this unfiltered line allowed the DSL connection.
Would Bell sell me another replacement for the Sagemcom that did what I want?
Thanks

hlo207

join:2012-11-16
North York, ON
kudos:1
Reviews:
·Bell Fibe

Re: Fibe

Try what this url suggests: »windows.microsoft.com/en-CA/wind···-network

I got this to work at my work's Bell network which uses the Sagemcom 2864. If you need to remote access for 1 machine, you should be fine. I heard from others there are other ways to deal with dynamic IP addresses but I never tried that. The no fixed IP is the problem for Remote Desktop. It will remain whether you use the Connection Hub, Home Hub, or even your own. That is my understanding.
--
H. Lo
North York, Ontario
FTTH 50/50
... Hates wifi, nothing beats Ethernet cables and switches. ...
ohughes

join:2014-08-18
Ottawa, ON

Re: Fibe

Thanks. Unfortunately I am not sure you have understood my problem. I am completely familiar with Windows Remote Desktop and before Fibe, my previous modem and router managed it fine. I also have a dynamic public IP address.
The problem is that although I can go to the Sagemcom administrator page (192.168.2.1) and forward port 3389 to the appropriate computer IP address, it just does not work. It appears that there is a problem at the modem level (Sagemcom is an integrated modem/router). Before, when I had my previous system setup, I had to allow passage to port 3389 through the modem first, then allow the port forwarding of 3389 second (on the router).
I thought I could work around this by unplugging the line feed to the Splitter and reassemble my old system, but that won't work either. I also tried plugging my old system into the Splitter (first "phone" connection then "line" connection) and again this would not work.
When I contacted Bell they said it's a problem with Sagemcom and there is no way around it.
I can't believe that.
Thanks again.

Review by wwwertdf See Profile

  • Location: Etobicoke,ON
  • Cost: $85 per month
  • Install: about 7 days
Good "Fast, Reliable, Guaranteed Speeds"
Bad "Fibe Not Availible Everywhere, 49.99 Install Fee"
Overall "Great Price for Great Service"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

What package did you order, at what advertised monthly price?
Symmetrical Fiber 175 - 89.95, I have cell service so it bundled down to 84.99
What good or bad experiences most struck you?

How was the order & install process?
Ordered through Bell chat, hadn't moved in quite yet but they were very helpful. The sales agent didn't even bother to try and charge extra for the modem which should have been 99.95

What brand/model was the supplied equipment?
Came with a UPS for the Fiber Modem, Sagecom Fiber Modem and Bell's "Home Hub 1000"

What good or bad experiences most struck you?
The only complaint is the install fee. I understand why, I just can't fathom why I have to pay extra to install a service that I am going to be using. I also liked that Bell notified me via SMS when the tech was on his way.

Pictures. The technician was very neat with his install. (The stray Cat6's are mine)

»imgur.com/Y2vIT4S
»imgur.com/FqnOVm0
»imgur.com/x59zP6F
»imgur.com/wJ55IKa
»imgur.com/Ktbe0bB
»imgur.com/9OXoQTT
»imgur.com/V99gKko
»imgur.com/s00nktG

member for 1.8 years, 7 visits, last login: 158 days ago
lodged 171 days ago

Comments:

Review by olic See Profile

  • Location: Montreal
  • Cost: $115 per month (month by month)
  • Install: about 5 days
Good "Speed, reliability"
Bad "New network, but just FTTN in my area. A bit expensive."
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy DSL
·voip.ms
Finally a good speed in both directions! The connection is fast and reliable.

But, the FFTN/VDSL is limiting. For example, when multiple TVs are on, the speed decreases. It still fast, but it's a little disappointing for a brand new network.

Also, I have the fastest speed available ( 15/10 ) with FibeTV on FFTN and it is still not so fast. For the same price, in areas with FFTH, Bell gives a lot more.

May 12, 2013
Bell offers a great internet service, but when ther technical assistance is involved, it's a mess. Until last week, everything was fine. I make my things alone, Bell did not touch my stuff. Everything was fine!

Last week, Bell determined that I had to use their modem to PPPoE. They made such a mess through my stuff ... They even canceled my account for two days without telling me to force me to change the configuration. And when I called, they told me that they don't block account! However, I could see a page with their logo was telling me that my account is suspended and I have to call 310-SURF to reactivate, all the time I wanted to open a web page!

And finaly, to reactivated, they changed my password without telling me and without giving me the new one! They entered the new password in my modem, without telling me! But they did not understand that it is my router trying to do the PPPoE connection ...

In short, it is a horrible customer service with poorly trained employees. I spent several hours to repair the thing they deliberately broken. I got hung up, they tell me all kinds of crap and finally, I back to exactly the same starting point! It works as I want and as before. But now I am afraid next time they will decide to get involved in my things!

UPDATE 2014/07/16

Now, I have 50/10 service. The price is much too high. Much more than Videotron. I had to take this service to improve my U/L speed that had decreased. Officially, I still the same U/L speed, but as it's pairs bound, I finally get back my U/L. speed

The technical service is good on direct forum on this site. It's a good things because on the phone, it's not good.

member for 8.5 years, 3977 visits, last login: a few minutes ago
updated 193 days ago

Comments:

Review by Vector_In See Profile

  • Location: Kitchener,ON
  • Cost: $147 per month
  • Install: about 35 days
Good "good speed and pings"
Bad "everything - customer service and install "
Overall "I wish I never went back to Bell"
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings well below consensus)

My Other Reviews

·TekSavvy DSL
Order FibeTv , fibe 25/10 and phone. Install was quick, but the technician left no information package like passwords or username. The internet is intermittent at best. So, that makes watch FibeTv terrible! Also I can't receive phone calls at home. Customer Service is a pain due the different departments. trying to get a technician back is almost impossible. No emails or phone calls to say they are coming or problem is resolved. I'm really upset right now! It's hard to be objective with these guys! I recommend that people be careful with the guys that do the install. Its was a sloppy workmanship I have ever seen.

Received my June bill and it went up!!!! In writing I was promise no increase in 12 Months. What a organization. Can't Keep a 12 month contracted. So, this is last time I will ever use Bell for anything.

member for 12.4 years, 548 visits, last login: 84 days ago
updated 194 days ago

Comments:

destroyed

@99.224.126.x

Welcome to the club

Just saying, this is the norm for Bell lately. They used to be honest, reliable and actually install something correctly. I have been going through a 2 year nightmare with them that has left me in physical tatters and my yard looking like a disaster, bad relations with my neighbour because my back yard happens to be a hub covering half a block for both Rogers and Bell. They were cutting each others lines while they were doing their own thing. When I once asked one particular Bell contractor why he just cut my Rogers lines he replied, "All is fair." I have observed Rogers contractors doing the same thing. What the hell is that supposed to mean? Are these two competitors so against each other that they cut each others customers service lines just to piss each other off? What is the logic is this behaviour? WTF? This happens three times in my back yard. Now a line is cut again and "I" am being accused by my neighbour for this. She obviously hasn't had to deal with these idiots like I have.
Oh yeah, the previous Bell phone line installation was over 100 feet long across three lawns and laid there for 7 months. The TV service was blue screen every day. I complained and cancelled, they charged me a ridiculous fee which is in collections, they threaten me with total credit annihilation while am doing my best and I am paying $50 to them whenever I get a statement. They charged me over $700 for final bill for all that trouble which is still going on today. Good luck to everyone, we are going to need it with future corporations like this running all over us and using us like this.
Saewulf

join:2012-12-01
East York, ON

No better in Toronto

Installed FibreTV on Saturday, July 12 Internet and TV crashed within 15 min. crashed 3 more time and the Tech left saying I think it is fixed. Called for repair Saturday Night. No tech until Monday morning. Phone OK but internet and TV crashing.
Tech on Monday looks at demark box says he sees no problem comes into house and rewires my home alarm. When he leaves I have no TV, Internet, Phone or Alarm.
Tech on Tuesday was really good listen to the line and could hear noise at the demark got me a new connection rewired the mess Mondays tech did. Got good TV, very fast internet and a phone but it is going to cost me $100 to have ADT fix the alarm.