how-to block ads
|
next review in page
Review by olic 
member for 6.8 years, 3105 visits, last login: a few hours ago
updated 11 days ago
 Montreal
 $53 per month- (month by month)
 about 5 days "Speed, reliability" "New network, but just FTTN in my area. A bit expensive."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
Finally a good speed in both directions! The connection is fast and reliable.
But, the FFTN/VDSL is limiting. For example, when multiple TVs are on, the speed decreases. It still fast, but it's a little disappointing for a brand new network.
Also, I have the fastest speed available ( 15/10 ) with FibeTV on FFTN and it is still not so fast. For the same price, in areas with FFTH, Bell gives a lot more.
May 12, 2013
Bell offers a great internet service, but when ther technical assistance is involved, it's a mess. Until last week, everything was fine. I make my things alone, Bell did not touch my stuff. Everything was fine!
Last week, Bell determined that I had to use their modem to PPPoE. They made such a mess through my stuff ... They even canceled my account for two days without telling me to force me to change the configuration. And when I called, they told me that they don't block account! However, I could see a page with their logo was telling me that my account is suspended and I have to call 310-SURF to reactivate, all the time I wanted to open a web page!
And finaly, to reactivated, they changed my password without telling me and without giving me the new one! They entered the new password in my modem, without telling me! But they did not understand that it is my router trying to do the PPPoE connection ...
In short, it is a horrible customer service with poorly trained employees. I spent several hours to repair the thing they deliberately broken. I got hung up, they tell me all kinds of crap and finally, I back to exactly the same starting point! It works as I want and as before. But now I am afraid next time they will decide to get involved in my things!
Comments:
 | next review in page (previous review)
Review by Bplayer
member for 329 days, 327 visits, last login: a few hours ago
lodged 39 days ago
- Thornhill,ON
- $205 per month
- (24 month contract)
- "FibeTV functionality"
- "Poor user customization & control features in Sagemcom"
 "Very satisfied"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings above consensus)
|
Bundle include Fibe TV + TMN, 5/1 Internet, and Home Phone
Zero issues since installation 6 months ago with VIP2262 and Sagemcom
Extensive research before switching from cable, no disappointments
Using a secondary router for additional control of network and security
Comments:
| next review in page (previous review)
 Review by coaxguy
member for 3.8 years, 221 visits, last login: 16 days ago
updated 53 days ago
- St Catharines,ON
- $57 per month
- about 3 days
- "Consistent speeds, full 25/10."
- "Forced to use Sagemcom modem as gateway."
- "Impressed"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Value for money:
(ratings match consensus)
|
Re-writing this review as I have been with Cogeco for an extended period of time, but recently went back to Bell when Fibe 25/10 became available. Ill mention first that its not FTTH 25/10, I am on copper from the OPI and STINGER to my house.
Got a great deal. Called in and got 25/10 with the student cap of 375GB for 1 year at $44.99 - I was sold and willing to test as soon as the agent told me the cap.
Install was done 3 days later, ill be honest here and say it was an acquaintance that did it, and I am an IT specialist, so all the wiring was done before hand. Install took 45 minutes.
Been getting rock solid 25/10 since activation.
So ill just say, that as of this moment, I am actually quite pleased with the product and speeds. Will update as necessary.
»www.speedtest.net/result/2385461342.png
UPDATED MARCH 2013:
Still getting advertised speeds with no interruptions that had anything to do with the network.
Price went up after promotional period, now paying 62.99 + 10.00 for unlimited bandwidth.
I may consider Start or TekSavvy for my VDSL connection now as they have the 50/10 for the same base price (54.99-59.99) and an unlimited window between 2-8am
Still a great option if you can get the promo pricing.
I hate the sagemcom modem. I do use my own router, the Asus N66U, but still they should offer a barebones modem for those who want to use their own router.
Comments:
 | | FIBE bad experience obviously, and they install cellpipe for a reason, the 2wire totally suck! Sorry you didnt give it a better chance or let them fix your issue, myself everything went fine, the guy even installed 2 jacks. 25 down and 7 up :P
Hanging up doesnt resolve anything in a dispute neither does swearing, you should have let them fix your problem sometimes you just get a bad tech. | |
| | Reviews:
 ·Bell Fibe
 ·Start Communicat..
| Re: FIBE I didnt swear once actually. I was very well spoken othe phone and calm. I used to be a service tech, and hate rude customers, so I used as many pleasant tones as possible.
I spoke with a Bell Tech Solutions manager who lives nearby before the install and he warned me that the system in my area wouldnt support advertised speeds anytimemin the near future. I should have listened, lol. | |
| | | | | Re: FIBE Welcome to BHell! | |
| | | Reviews:
 ·Mobilicity
 ·voip.ms
| said by coaxguy:I didnt swear once actually. I was very well spoken othe phone and calm. I used to be a service tech, and hate rude customers, so I used as many pleasant tones as possible.
I spoke with a Bell Tech Solutions manager who lives nearby before the install and he warned me that the system in my area wouldnt support advertised speeds anytimemin the near future. I should have listened, lol.
You did the right thing by cancelling. If you "listened" to them then your 48 hour buyers remorse would have been over.
--
If the CRTC were Environment Canada, we would probably be required to eat toxic waste for breakfast once per week. There wouldn't be a good reason for doing it; we'd just have to. (torontoist.com)
Save the internet in canada!!
»stopubb.ca/
| |
|
| |
| next review in page (previous review)
Review by Dunlop
member for 1.8 years, 629 visits, last login: a few hours ago
updated 59 days ago
- undisclosed location
- $130 per month
- about 90 days
- "Great UI for FibeTV,whole home PVR, internet is stable"
- "Every invoice is a crapshoot of what the total amount will be, pulled promotion"
- "Stay away if possible"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
I was offered a pretty good promotion in December which convinced me to sign up and cancel my accounts with Videotron and ElectronicBox.
The installation process went very smoothing until the last step of activation my channels, which was not possible because Bell brought the system down across Canada for maintenance. It took about 3 calls to get that resolved and I was up and running.
TV: Love the UI, whole home PVR and amount of On Demand channels
Intenet: Only getting 10% of my promised upload speed, 100% download (15/1), no issues with disconnects. IP address changed frequently.
Invoices: Each invoice is a list of charges and credits, it is almost like a program that throws in stuff to see what they can get away with. My fun began yesterday when I was charged for my PVR (the promo I signed up for was free PVR for 3 years and then I won it).
I called in thinking it was yet another billing mistake and was told that I should have never been offered this promotion because I signed up for 2 services. It is an obvious attempt to force me to get either a cell phone or home phone with them, neither of which is an option.
edit: escalated the complaint via their web portal and the credit was re-applied.
I have been with Videotron for over a decade (ironically after leaving Bell for similer issues, lol) and never had a problem like this. I will most likely be going back with them.
Comments:
| next review in page (previous review)
Review by tbb73
member for 4.6 years, 51 visits, last login: a few hours ago
lodged 65 days ago
- Blainville,QC
- $110 per month
- about 10 days
- "Amazing speed, no limit, no throttling... like internet should be in 2013"
- "Sagemcom hub and the fact that Bell forces us to use it. It is almost a deal breaker for me."
- "If you're willing to pay some money for a real service this is it but be aware of the drawbacks."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
Got Bell Fibe over a year ago. Installation was a bit painful and took some time (a full day) but at the end it is an excellent service. Having real fibre coming in the house is a real advantage and I should be good for years to come with this technology.
Speed is amazing but you obviously need Gb connection to benefit from it. Bell do not throttle in any way which is really surprising and highly appreciated! I can easily get full speed both ways... imagine... 175Mbps (4ms ping), both ways at the same time... welcome to 2013!
Now, with the option to get it fully unlimited it makes it even better. Both of my kids are real Netflix junkie and so is my wife... Now they can watch whatever they want, in HD and I do not have to worry at all.
Almost forgot... the TV (even if we do not watch it much) is way better than Videotron or Bell TV. The whole PVR is very useful, image quality is above average, the guide and interface is WAY nicer than the ugly Videotron interface and the receivers are also a lot fasters.
Comments:
| next review in page (previous review)
 Review by Gixxer
member for 4.7 years, 2054 visits, last login: a few hours ago
updated 75 days ago
- St Catharines,ON
- $51 per month
- about 12 days
- "Fast, Stable, Constant 25/10, 400GB, $51"
- "It's Bell"
- "Surprised I'm A Bell Customer"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)
|
2 Months Later 03/09/2013:
No issues thus far, hasn't went down once, still completely stable during peak and throughout the day, pings ultra low 3-10ms nearly everywhere national. Fucking Bell, actually investing in infrastructure?
Install Date:
Bell finally upgraded the area after a billion years so I thought I'd give them a try.
The speed is extremely stable, even at peak, constant 25/10 no less and I've managed to get a special 400GB package for only $51 / month. It's not actually special, just call in and say you're a student and you'd like the 25/10 400GB student plan. The techs don't seem to check.
The install wasn't that bad at all, he forgot to install a POTS splitter though I'm getting 3ms pinged to Toronto and stable speeds so I think it's fine. Since it was beyond freezing out and I didn't have a line he had to run a temp line. Thankfully the box is right next to my house so I just buried it myself after he left.
I can't believe I'm giving this service a perfect score and it's from Bell, fucking Bell.
Cogeco might be fast, but once peak time hits good luck even getting 1/4 of the advertised speeds.
Installer said line is capable of 130/50 if I ever want to upgrade.
Comments:
| next review in page (previous review)
Review by docbill
member for 6.5 years, 162 visits, last login: 1 days ago
updated 85 days ago
- Stoney Creek,ON
- $75 per month
- about 5 days
- "Very fast upload"
- "Rediculous quotas, and constant billing errors"
- "would not recommend, constantly changing terms, billing rates, caps, ..."
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
My review originally appeared under Bell Sympatico. I am now adding this review to this new Bell listing.
It is now 2012 and I am back with Bell again. A door to door salesman sold me on a triple play package free for 6 months. It is however a 2 year contract, which will cost me $300 to disconnect early, and there is a $30 activation fee. I don't really need the satellite TV or the bell phone line. After 6 months, I changed my contract so for the internet portion I am now billed $65/month + $10 for 80 GB extra usage - $10 promotion discount - $4 bundled discount + tax. The bundled discounts make computing my total monthly cost difficult. But with tax I am paying $101 for 28/10 internet + the Good internet satellite package. Don't try to find this deal on the web, this is what I ended up after arguing with Bell to fix there almost monthly billing mistakes.
First the good:
The install service was excellent. The Bell tech showed up on time, and rewired my phone line. I hadn't used the line in years, when I had cancelled the regular phone line one of the reasons was phone picked-up radio signals and the DSL was dog slow. However, with the new Fibe connection I am getting the advertised 25/7 without the same speed both to Bell's test sight, and my favourite speed test site in the US. The Bell router has wireless N, two USB ports, and four LAN ports. Overall it seems like fairly solid hardware. Later I cancelled the phone line and upgraded to 25/10. Again the speed is exactly as advertised.
Now the not so good:
The technician could only connect the router within three feet of the phone jack. So I had to run my own 100 ft cable to get the connection to my computer. The wireless service seems fair, but not as good as my Asus RT-16N.
Now the bad:
For the first month of service the bandwidth counter was way off. Eventually that got corrected. The phone line was installed incorrectly. The wired the outlet so the internet line and the phone line were wired together. I fixed that myself. Eventually though I cancelled the phone line, because of constant harassing phone calls (even though I never gave ANYONE the new number) and the obscene monthly price for a line that was lower quality than my VOIP.
When I upgraded my network speed and cancelled the phone line, Bell forgot to process the order to cancel the phone line and to add dry-loop. When I called to check on the cancel order they did the cancel right away, but did not add the dry-loop. So I was without internet for 3 days. They also decided to count changing my internet service as a cancel, and charged me the cancellation fee. They also charged me $65 for what was suppose to be one of my free months.
Billing errors happened on almost a monthly basis. The last two months have finally been without error. I think each time I called and ultimately went through the customer retention process because I said I wanted to cancel, I ultimately ended up ahead as a result. However, saving 1 or 2 dollars a month eventually isn't nearly worth the aggravation.
Because I don't trust Bell, I did not cancel my Cogeco service until I had used Bell for a month. After 5 months I finally ordered service from Start.ca, because one internet service, especially Bell is simply too unreliable. Anytime there is a Bell truck in the neighbourhood, I can count on the internet being down for half a day.
I like the reliability and bandwidth of having two providers. So currently I have both Bell and Start. However, I received a notice a rate increase on January 13th, 2013. I just called and got an additional discount to compensate, but I will wait and see if the discount really shows up on my bill.
- update 2013-02-25 -
The promised discounts showed up in January, then in February they dropped off as well as one of the other discounts I was already receiving. Net effect, my bill went up even higher than it was before. I called Bell, and again they are apply a set of discounts. Not enough really to stick with them, but enough for me to hold my breath a bit and see if TekSavvy does a sign-up special this spring rather than switching right away.
- update 2013-02-26 -
That does I'm dumping Bell. On the 4th of February they sent me a letter my usage limit was being raised 15 GB per month to 140 GB. With my 80 GB per month I was purchasing that brought me up to 220 GB. To day I logged into my account and see on the 13th they dropped me down to a total of 175 GB and again raised my rates. Of course there was no e-mail notifying of the drop in usage limits, or this new raise in rates. All I can say is Bell Canada sucks. They are not trust worthy in any sense of the word. I'm dropping them tomorrow and that is it.
Comments:
| | Bell Fibe Support Bell Fibe support is the worst. I signed up for the service a few weeks ago and, unbeknownst to me, they turned my service off. Whoops! A tech support agent came to my place and was unable to solve the problem. Whoops! He indicated that the service would be up and running once head office opened on Monday.
That was a long shot. The service was not re-instated. Back to square one.
Fast forward to today (which I guess I could do if my TV was working). My service is still not running and I am sitting on the line with call support (… clock ticking by).
Here’s a surprise… call support is unhelpful (not as bad as last time though, when I got hung up on). And, of course there’s the same useless protocols which do not help fix the problem. And I have to explain the problem and my frustrations again and again.
Why am I on the phone this time you ask? Great question! Because another tech support agent was supposed to come today between 8 am and 12 pm. No show. Whoops!
Now I am on the line explaining my situation again and I still don’t have TV or Internet. It’s been over 1 week!
Screw you Bell Fibe. Don't get it. Go with Rogers or any other provider with a clue! | |
| | | Bell Fibe So I got a call about a week ago from a Bell rep. I was offered 1 yr home phone (free - no monthly fees, no contract), 1 yr fibe internet (free - no monthly fees, no contract), and 1 yr fibe tv (free - no monthly fees, 1 year contract after the initial free year). Naturally I didn't turn down a year of free services (specially since they claim they are supplying the highest tier of services they have). After doing very little research to confirm what I already knew (that true fiber optics in the city doesn't really exist, since it's fiber optics to the building, then the standard twisted phone line to my unit). Needless to say, I do plan on keeping my current services from Rogers, since we all know Bell is unreliable. Anyways, I have the installation rep here. Once he's done here, I'm going to run a few speed tests, including a few downloads over a gig (for both my current 25/10 Rogers, and the new 25/10 Bell), and let you guys know whats what. | |
| | |
| |
| next review in page (previous review)
 Review by Maxime128
member for 2.5 years, 503 visits, last login: a few hours ago
updated 98 days ago
- Quebec,QC
- $52 per month
- "Fiabilité, vitesse, prix"
- "Aucun!"
- "Excellent produit"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings above consensus)
|
Mon expérience internet et télé fibe se résume a cela depuis début mai a aujourd'hui..
J'ai Bell internet fibre 50/50, la télé fibe avec les options de mon choix et mon cellulaire.
L'installation c'est bien déroulé et a prit seulement 2 heures il était deux un en dedans et un dehors pour passer la fibre. Le travail est propre et bien fait.
J'aime bien leur équipements, et j'ai aucun problème coté stabilité ou vitesse ses très stable.
J'adore la télé fibre le changements de canaux est instantané , qualité d'image très belle..
La bande passante de 250go c'est tout a fait ce que j'avais besoin.
Je suis satisfait du service de Bell j'ai jamais eu aucun problème de facturation avec eux et j'étais déjà avec eux pour le cellulaire..
Je recommande Bell fibe pour ceux qui y ont accès au FTTH ou FTTN, c'est un bon service et il ont de bon prix..
UPDATE: Depuis fin janvier j'ai l'illimité pour seulement 10$ de plus c'est un très bon deal donc 52.
Comments:
Seb851
join:2010-07-12
Sainte-Marthe-Sur-Le-Lac, QC | bell Fibe C'est bell Fibe est non Fibre  | |
| | Reviews:
·Bell Fibe
| Re: bell Fibe said by Seb851:C'est bell Fibe est non Fibre
Je tes fait plaisir j'ai corrigé.
J'ai seulement fait un update de mon review pour l'illimité  | |
|
| | avoir le même prix pour 50/50 Commet puis-je profiter du rabais à 42$? Je me suis abonné en juillet dernier et je paye 53,95 pour le 50-50 moins le 4$ pour les 3 services...
Mon forfait global est: 50/50, tv + 15 + sports + tel = 105 tx incluses.. | |
| | Reviews:
·Bell Fibe
| Re: avoir le même prix pour 50/50 said by zeiterfiber:Commet puis-je profiter du rabais à 42$? Je me suis abonné en juillet dernier et je paye 53,95 pour le 50-50 moins le 4$ pour les 3 services...
Mon forfait global est: 50/50, tv + 15 + sports + tel = 105 tx incluses..
Tu ne peut pas, je me suis abonné en mai 2012 et j'ai profité de l'offre du rabais permanent était plus élever que le rabais d'après et d'aujourd'hui. | |
|
| |
| next review in page (previous review)
 Review by baby_tux
member for 9.7 years, 1764 visits, last login: a few hours ago
lodged 111 days ago
- Quebec,QC
- $45 per month
- about 15 days
- "Reliable, 50/50 mbit, real fibre, now unlimited for $10"
- "Billing, triple play needed to keep the price low"
- "Good option if FTTH available, but watch your bills!"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
We subscribed back in April 2012 to the new 50 Mbit FTTH service with FibeTV (migrating from satellite) and the phone service. Install went well and the Internet service is reliable for now (no unplanned outage at all). No slowdowns at all. However, a triple play is necessary if one wants to pay a decent price for the service.
However, the quoted price was ~$10 lower than the real price, and there have been various billing errors at the beginning. It has been easy to correct the billing errors, but a real pain to get the quoted price. But, what do you expect from Bell?
Comments:
| next page (previous review)
Review by poker85
member for 1.6 years, 134 visits, last login: 31 days ago
lodged 126 days ago
- Laval
- $50 per month
- (month by month)
- "Le prix et la vitesse"
- "Avoir un bon prix est difficile"
| Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:
(ratings match consensus)
|
Bonjour
Je suis avec Bell depuis 1 ans et demi.
J'ai la fibe 50 et je suis agréablement surpris par la fiabilité.
Il faut dire que c'est de la fibre optique qui entre dans la maison.
Le point négatif est que j'ai du appeler très souvent le service à la clientèle pour avoir le prix que j'ai obtenu.
Pourquoi est-ce si dure de mettre sur leur site web le VRAI PRIX qu'on peut avoir.
Je suis passé de 86.99$ par mois à 42.95$ par mois sans contrat ni aucun autre service...
C'est pas si dure que cela me semble...
En tout cas, pour le prix que je paye, c'est un très bon service que j'ai!
Comments:
|
|
·