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Review by pldube  - Location: canada
- Cost: $134 per month
- Install: about 5 days
Good "Super fast speed 175Mbits download/upload and unlimited !"
Bad "nothing after 1 month"
Overall "Fiber is the future !"
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(ratings match consensus)
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Fiber is the future ! Super fast speed 175Mbits download/upload and unlimited !
member for 2.3 years, 366 visits, last login: 3 days ago
updated 3 days ago
Comments:
| Review by student13 - Location: Montreal,QC
- Cost: $130 per month
Good "nothing"
Bad "everythign else. "
Overall "billing errors/ fighting to get surcharge removed/ waiting to activate gift card 2 mo later !/ trucash.com wanting personal info"
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(ratings well below consensus)
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Bell Fibe is a pathetic . I purchased my package from Fairview Mall (Pointe-Claire Quebec) what an awful nightmare experience this has been for me !!!!!!!! Anyways, I set my install for July 30 2013. Installation goes ok .A few weeks later the bills come and god do the problems ever start. Because I have so many difference categories of problems, I actually have to put them in sub categories:
----------NIGHTMARE WITH THE BELL VISA GIFT CARD (trucash.com/dcrstartategies)--------
Instated of just giving free installation, charge me 50$ and they gave me a 50$ gift card that as of this date (Aug 1 2013) I have not been able to activate or use!
July 25: I get card from Bell Store in Fairview Mall (Pointe-Claire , Quebec) . I am told to wait 3 weeks to activate it.
Aug 30 : I activate stupid gift card on on some questionable website called trucash.com. Trucash.com asks for a lot of personal information like :
1. BIRTHDAY
2. SOCIAL INSURANCE NUMBER !!!!!!
3. ADDRESS
4. PHONE NUMBER
Just to activate a stupid f*cking gift card I have to give the the same info I give to a bank for a mortgage. If I had a little more time I would file a complaint with the Canadian Privacy Commissioner about this practice. God knows what kinds of people are handling your information, and good luck proving it was them if they ever misuse it. Anyhow I don't give my social and a wrong birth date but they should NOT BE ASKING IN THE FIRST PLACE ! Now I give them most of my info and the card is activated , now I try paying my bell bill with it, DECLINED WTF! I try to speak to someone at trucash.com about it, had to wait 45 minutes on the phone ...... then gave up .
Sept 1:
I try calling trucash.com again the next day wait 30-40 minutes finally speak to a person. Excuse that they give me : Oh sir, the Bell store have to put money in the account even though its activated. wtf ! Go the Bell store told to come back tomorrow to see a manger (brought my card with me to mall).
Sept 2:
I got he Bell Store with my gift card (again Fairview Mall Pointe-Claire Quebec) , and ask the rude girl person who sold me the damn package to please do something about this... she passes a note to the manager, about getting credit. Give me run around about hy money was not put after 3-4 weks. (
Sept 5-6
Get a manager at the Bell Store Fairview , I show him my gift card who gives me another excuse that oh you will get a noticed in the mail that you card is activated.
sept 30 :
No activation notice in the mail no nothing. Go go the Bell store with the enveloppe, that the gift card came in , noticed the card was missing. I am like wtf in bringing the card so many times to the Bell Store in Fairview Mall, it got lost, basically all I got was screwed over and over again by Bell, and got nothing in the end ....... no gift card no nothing. If I hadn't had to take it so many times over to the Bell store to fight for my money I would probably not have lost it an got screwed... even after chasing my money like a Bill collector !
----Rude sales woman who works at Fairview-----
When I made an installation appointment with Bell Fibe I got served by some really rude chick named Sahar or something like that at the Bell store in Fairview Mall (Pointe-Claire QC) , when I asked her to itemize the exact cost of each service that I would receive boy did I ever get an attitude and a half, almost like she was pissed off why am I asking so many questions about pricing.
-----BS that I got over the phone when I questioned surcharges -------
First off let me say that there were some Bell telephone technicians that actually tried to help me out , so I feel a bit bad writing negative comments but its too much all the BS that has happened to me:
On my first bill I got a 25$ phone line activation charge which should have no been there and was separate from my 50$ installation charge, they tried to feed me some BS line that the discount on my tv reducing my bill to 35$ + 25$ phone line activation fee is 60$ which is kind of like 50$ so that is my installation fee.....what BS ! my installation fee was listed totally separately. god I am getting tired of writing but there is soo much more bs to tell ps I am only on my second Bell Bill. Oh and the kicker, when I said no the installation charge is separate from the telephone line activation fee, the woman hung up on me!
I basically had to call again to get that resolved, by someone of basic normal intelligence.
----Other BS charges like 2.80 touch tone fees ETC.---------
Ok folks, here is the wonderful world of bell charging BS for nothing like :
1.911 fee : about 1$
2.government 911 fee (the real one):1$
3.Touch Tone Fee ? ( what is this 1991) : 2.80$
4.Network Access Fee : 3$
WTF is this BS?
BASICALLY LONG STORY SHORT DON'T GET BELL FIBE , YOU WILL REGRET IT !!! IF Bell ever goes bankrupt, I will jump for joy that day.
Fair warning: reviewer joined this week
updated 3 days ago
Comments:
4 edits | social insurance number issues You should report the company for trying to get your social insurance number, as that is quite illegal(illegal in that people can really screw up your finances with getting it).
Name Bell(even the store) in the charge as well(conspiracy to defraud).
Only government agencies and your current employer are allowed to ask for your social insurance number. Anyone else is just trying to commit identity theft(via the birth date the person supplies) or sell you to another marketer for telemarketing purposes(via your supplied phone number or snail mail or email).
Another thing is that there are also laws about expiry dates on gift cards(edit: you have a prepaid credit card?). Plus laws about activation fees and maintenance fees.
Call Bell 'loyalty and retentions'(or their fraud department) for fixing what is looking like fraud. How many times can they get the bill wrong, along with a stupid gift card scam to refund your install fee.
If the Bell store is a private contractor, don't even bother with them, as they don't really care and would rather people not call Bell(or whatever company they carry) for Bell then to give them trouble for customer issues from sales screwups. Commissions are more important than full customer satisfaction from screwups.
Canada Commissioner for Complaints for Telecommunications Services.
»www.ccts-cprst.ca
Plus maybe the CRTC for your screwy 'phone' bill.
»www.crtc.gc.ca/rapidsccm/register.asp?lang=e
Giftcard info. Click province for specifics.
»www.consumerinformation.ca/eic/s···046.html
Globe and Mail article on giftcards rules.
»www.theglobeandmail.com/globe-in···4203687/
Prepaid credit card rules..
»business.financialpost.com/2012/···y-dates/
Canada department of finance on prepaid credit cards.
»www.fin.gc.ca/n12/12-128-eng.asp
Who can ask for a social insurance number?
»www.servicecanada.gc.ca/eng/sin/···de.shtml
When don’t I have to provide my SIN?
Some private-sector organizations may ask for your SIN. This practice is strongly discouraged, but it is not illegal.
Here are examples of when you don’t have to give your Social Insurance Number:
proving your identity (except for specific government programs)
completing a job application before you get the job
completing an application to rent a property
negotiating a lease with a landlord
completing credit card application
cashing a cheque
applying for a video club membership
completing some banking transactions (mortgage, line of credit, loan)
completing a medical questionnaire
renting a car
subscribing to long-distance or cellular telephone services
writing a will
applying to a university or college. --
Knowledge and curiosity are not crimes and those who are curious should not be treated like criminals.. »www.eff.org/https-everywhere
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| Review by LondonDave - Location: undisclosed location
- Cost: $54 per month
- Install: about 3 days
Good "Bell FTTH has not had a minute of downtime since installed. Speed advertised is delivered 100% of the time"
Bad "The Sagemcom router they include is a piece of junk with poor wireless signal"
Overall "If you live in a neighbourhood with FTTH then by all means give it a try."
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I moved into a new neighbourhood that was wired with fiber so trying bell fibe was a no brainer. I called and was offered a deal without having to ask over and over. I arranged my install for 2 days later and was up and running 1 hour after the tech arrived. I started initially with 15/15 and usually ended up with 16/16. After 1 year I called retensions and was offered 50/50 with 200 gig of usage for 53.95 a month. If you have phone or tv with bell they knock 4 dollars more off a month.
member for 2 years, 97 visits, last login: 3 days ago
lodged 9 days ago
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| Review by Mr_Newb - Location: Montreal,QC
- Cost: $62 per month
- Install: about 1 days
Good "The connection has been stable."
Bad "Lies, lies and more filthy lies. I haven't been with them for more that 4 months and already prices have gone up twice."
Overall "Unless your time isn't worth anything, and you don't mind calling every month, stay away"
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I have tried Bell 4 times in my life over the past 8 years and things don't seem to be getting any better.
I wanted Five TV, but was basically strong armed into getting home phone and internet with them too. They promised it was fiber to the home (2 different people said this), and I was very clear about it not being fiber to the node but actually a fiber strand that comes into my house. Of course when the Installer came he laughed and said it wasn't even fiber to the node, but rather fiber to the CO 4.7km away. I can still manage about 25/7 instead of 25/10. The connection is stable and consistently fast at least. They undercharged me on the first couple of bills, which they then corrected and gave me a giant unmanageable bill later. I'm sorry, if you go to a restaurant and they forget to charge you for something, they don't double your bill next time, they let it go as it was there mistake.
Every month there is some billing screw up on their end which requires me wasting my time (ghost installation charges, when it was offered for free); no apologies, or here's a $10 credit for your hassle.
I know if you don't have anything nice to say... But people need to be warned about this company. I miss Teksavvy, and I would happily pay the higher cost of setup with them (modem + activation) to not have to go through this hell.
member for 11.4 years, 1194 visits, last login: 13 days ago
updated 13 days ago
Comments:
| Review by hlo207 - Location: North York,ON
- Cost: $101 per month
Good "Stable."
Bad "Lower bandwidth limit"
Overall "Bell owns the infrastructure so there will be less hassle in technical support."
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I have been on Bell Sympatico since 2000. I was under the grandfathered unlimited bandwidth until I upgrade to Fibe 15/10. I have the $30 unlimited bandwidth added to it. I much prefer they offer a higher bandwidth with the price or just let my grandfathered bandwidth continue. Switch ISP is not really a choice since my sympatico emails are associated with way too many things now.
Installation of Fibe 15/10 was great since the technician came to the house. I use the Sagemcom Fast 2864 gateway. That way it will be easy to deal with tech support for any issue.
Upgraded to FTTH today. For what I paid for Fibe 15/10 + unlimited bandwidth, I have Fibe 50/50 now. Installation technician was friendly and highly skilled.
member for 323 days, 130 visits, last login: 1 days ago
updated 34 days ago
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| Review by komi - Location: North York,ON
- Cost: $87 per month (24 month contract)
Good "Very reliable, day or night"
Bad "Nothing so far"
Overall "I know a lot of people don't like "Robellus" but right now it's the best 'bang for your buck'"
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I was a long run Rogers and Teksavvy cable customer-10 years and had a lot of outages lately.
Last year I bought a Dell install kit for Bell internet fibe 25/10 MB-$10 for three months. Unfortunately that time Bell could not offer me unlimited, so I cancelled after three months, but I knew the service is rock solid anytime, unlike Rogers and Teksavvy at peak times.
So the beginning of this month I came across a very good offer from Bell:
$86.7 for three services:
- Bell Fibe Internet 25/10 - $53.95 Unlimited Month 1 - ongoing (Bell Internet Bundle Savings 4.00cr)
- Fibe TV Good - $30.80 2 receivers Discounted - months 1-24 (Bell TV - Bell Bundle Savings 9.00cr)
- Home phone Basic Package-24 Month Contract - $18.95 (Bell Home Phone - Bell Bundle Savings 4.00cr)
Because last year another tech installed a new outlet, filter and all gear, this time the installation took only one and a half hour for internet and TV - one PVR and one wireless HD receiver - everything on main floor.
The TV picture is very good - comparable with Rogers.
Internet is unbelievable - 27MB down and 10MB up - doesn't matter if both TV sets are on or not and if it's peak hours or not.
I hope this reliability will last at least two years - as long as the discount is on.
member for 2.2 years, 405 visits, last login: a few hours ago
lodged 40 days ago
Comments:
| Review by ZSRH - Location: North York,ON
- Cost: $60 per month (12 month contract)
- Install: about 1 days
Good "Installer was professional showed up ontime and did a clean install"
Bad "Speed is a little slow for PS3 online gaming (15/10 package)"
Overall "Better bundle pricing compared to rogers"
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Choose to move from Rogers to Bell as Bell had better bundle (Phone, TV & Internet), The speed that was available was 15/10, I would like faster but am quite happy with the service so far. The install was smooth and professionally done. The set up for my home location was pair bonding. Using The 2Wire 2701 as the modem and then the F@st 2864 as the router. So far we have only had one outage that was tv. However calling tech support was great. I was on hold for less that 5 mins! The tech was able to help out and I got the service up and running in no time.
member for 51 days, 4 visits, last login: 38 days ago
lodged 46 days ago
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| Review by fedupwbellbs - Location: Westmount,QC
- Cost Contract price not specified.
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we have had every eastern Canadian service provider bring us cable over the years. none, not one, was/is as bad as Bell Fibe. this is the biggest rip-off in the business with the consistently crappiest, least dependable, most disruptive service we've ever seen. Bell should lose their license..which is a joke since the CRTC works for Bell.
member for 57 days, 0 visits, last login: 57 days ago
lodged 57 days ago
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| Review by Mak - Location: Montreal,QC
- Cost: $70 per month
- Install: about 10 days
Good "Low pings, fast, reliable, good tech support with online chat, no wait."
Bad "Router lack of options, can't even turn off the firewall to use the test of quality line"
Overall "Excuse me but what mean Bottom line?"
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I don't know the cost, I estimate it, I don't pay the bill.
I don't remember the time it took for installing. I estimate. The two black guy that came know their job they did it well.
This connection is great. No lag, no downtimes, good pings. Everything run fine.
Wow nice stuff.
To not count the great tv service that came with the super router.
The router isn't smart. Can't he just lower the rate of download of pc1 when pc2 ask for something this is dumb. Like if it need a cisco 20000 to do that. If you download at max speed with pc1, the whole network(net) lag to death.
member for 2 years, 61 visits, last login: 25 days ago
updated 64 days ago
Comments:
SLAMtech
join:2009-12-03
London, ON
kudos:1 | bandwidth checker You can chwck the bandwidth used pretty easily by going to bell.ca and logging into my bell. You need to register first. | |
| | | | Re: bandwidth checker But you need to login all the time. Videotron has a program that run in the sys tray.
But anyway I found out in the forums that Bell has a notification system that send email when you get near to blow up your bandwidth cap | |
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| Review by mrdylanblue - Location: Brampton, ON
- Cost: $117 per month (24 month contract)
- Install: about 1 days
Good "Fiber to the home, Knowledgeable techs, and reliable service "
Overall "It costs a little bit more, but it is worth it."
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Just a week ago, I had my services installed. I decided to go with the "Good" bundle, since it suits my TV Needs, as well as the decent internet offering.
During the install, there were 2 techs. The techs were very professional, they kindly answered any questions I had about the services, and best of all, they didn't make a huge mess unlike my previous "red provider". As far as the install is concerned, everything went smoothly.
Now for the TV.
I decided to do 3 boxes, all wired via coax. (after the techs tested the lines of course)
I have no complaints about the service what so ever. The boxes are simply blazing fast. Their channel changes are so quick, and best of all, the guide looks amazing, without slowing down the box. This just blows "red cable" out of the water.
Internet
The internet is unlike anything i've ever had before. The bundle included 50/50 internet, with a 175gb allowance. (although, I soon upgraded to unlimited). The internet is very reliable, and very consistent. My only complaint would be the Sagemcom f@st 2864 modem, and it's poor WiFi performance. (which was easily solved by using my Cisco router with tomato installed, and DHCP disabled.)
Home phone
It simply works, and the call quality is very good (compared to my magicjack). No complaints here.
In summary, the install process went without a hitch, and all of my services are working brilliantly.
member for 219 days, 283 visits, last login: 1 days ago
lodged 70 days ago
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