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member for 3.5 years, 985 visits, last login: a few minutes ago updated 1.5 years ago
Still evaluating member for 23.1 years, 5276 visits, last login: 17 days ago updated 4.9 years ago
Update: After two years away from bell and dealing with cable signal issues I've come back to Bell for internet and TV this time. At this point I have yet to see anything that can touch bell ftth services. Bells rack rates are ridiculous but if you can swing a deal they can't be beat. The homehub 3k is leaps and bounds better than the older modems. member for 12.5 years, 3293 visits, last login: a few hours ago updated 7 years ago
They respect me. member for 21.4 years, 1781 visits, last login: 2.4 years ago updated 7.7 years ago
I was offered a pretty good promotion in December which convinced me to sign up and cancel my accounts with Videotron and ElectronicBox. The installation process went very smoothing until the last step of activation my channels, which was not possible because Bell brought the system down across Canada for maintenance. It took about 3 calls to get that resolved and I was up and running. TV: Love the UI, whole home PVR and amount of On Demand channels Intenet: Only getting 10% of my promised upload speed, 100% download (15/1), no issues with disconnects. IP address changed frequently. Invoices: Each invoice is a list of charges and credits, it is almost like a program that throws in stuff to see what they can get away with. My fun began yesterday when I was charged for my PVR (the promo I signed up for was free PVR for 3 years and then I won it). I called in thinking it was yet another billing mistake and was told that I should have never been offered this promotion because I signed up for 2 services. It is an obvious attempt to force me to get either a cell phone or home phone with them, neither of which is an option. edit: escalated the complaint via their web portal and the credit was re-applied. I have been with Videotron for over a decade (ironically after leaving Bell for similer issues, lol) and never had a problem like this. I will most likely be going back with them. Update Oct 2013- Monthly price has been stable. Had a single issue where my internet went out (and learned you cannot access even your recorded shows on the PVR when it happens) but they sent a tech the next day and it was resolved quickly Update March 2015 - Neighborhood was updated to FTTH and I switched over to 50/50 unlimted. Everything still going smoothly member for 12.7 years, 2713 visits, last login: 352 days ago updated 8.4 years ago
I have been on Bell Sympatico since 2000. I was under the grandfathered unlimited bandwidth until I upgrade to Fibe 15/10. I have the $30 unlimited bandwidth added to it. I much prefer they offer a higher bandwidth with the price or just let my grandfathered bandwidth continue. Switch ISP is not really a choice since my sympatico emails are associated with way too many things now. Installation of Fibe 15/10 was great since the technician came to the house. I use the Sagemcom Fast 2864 gateway. That way it will be easy to deal with tech support for any issue. Upgraded to FTTH today. For what I paid for Fibe 15/10 + unlimited bandwidth, I have Fibe 50/50 now. Installation technician was friendly and highly skilled. Recent Toronto Xmas 2013 Ice Storm. Power went out Dec 21 at 10pm. ONT powered down internet as expected but backup battery kept the ground line alive for about 16 hrs. Once the power came back on Xmas day, everything came back on without a hitch. With the help of Bell_Dom from Direct forum I found a deal by talking to retention. Instead of paying $140 after tax (94.95 + 30 = tax), I am down to $106 after tax. Here is the before tax break down: Fibe 50/50 (150gb limit): $73.95 Unlimited bandwidth: $30 $10 off for 12 months: -$10 ------------------------------ Before tax total: $93.95 member for 11.3 years, 3386 visits, last login: a few minutes ago updated 8.9 years ago
Bonjour Je suis avec Bell depuis 5 ans maintenant J'ai la fibe 50 et je suis agréablement surpris par la fiabilité. Il faut dire que c'est de la fibre optique qui entre dans la maison. Le point négatif est que j'ai du appeler très souvent le service à la clientèle pour avoir le prix que j'ai obtenu. Pourquoi est-ce si dure de mettre sur leur site web le VRAI PRIX qu'on peut avoir. Je suis passé de 89.99$ par mois à 49.95$ par mois sans contrat ni aucun autre service... En tout cas, pour le prix que je paye, c'est un très bon service que j'ai! Update: Je paye maintenant 39.95$ pour la fibe 50 + opt illimité à 10$ avec le duo tv. Toujours aussi stable et je recommande à tout le monde car c'est un juste prix pour la vitesse que j'ai. Total de la facture de Bell : 49.95$ + 16.85$ TV (35$+3$ tv de base - 14.15$ pour 1 ans - 7$ forfait pour 1 PVR et 1 sans-fils) = 66.80$ +tx pour les 2 services. member for 12.4 years, 1992 visits, last login: a few hours ago updated 8.9 years ago
When I signed up I was getting 25Mb/8Mb, and all was good, but after 2 weeks started to get a lot of disconnects and no service. The service centre was very good at answering my calls and in short order sent out a tech to test the lines. The tech ended up replacing all the lines from the telephone pole to the junction inside the house. Now I get 25Mb down/3.4 Mb up. The lower upload speed is disappointing, as that's why I wanted the service in the first place, but the disconnects were frustrating. It's still a mystery to me where those two weeks of seamless service went, and why the original 8Mb/s speed is no longer available, especially after all the wiring was upgraded. member for 20 years, 19 visits, last login: 239 days ago updated 9 years ago
I have been a Bell customer off and on for the past several years. I've posted a review of my (quite poor) experience with Bell's DSL service in another review. This one will focus on their new offering, Bell Fibe. I was fed up with inconsistent speeds on my existing cable Internet service, so I decided to jump ship. I purchased the grab-and-go kit from Dell for $7.99, which gives me 4 months of service. I signed up for the Fibe 25 service--might as well, since it doesn't cost me any more. Call was answered fairly quickly and an appointment was made for that same weekend. Pretty good so far. The installer arrived 3 hours early. The install window was quoted as 12 PM to 5 PM, and he arrived at 9 AM. He claimed that the sales reps make these mistakes all the time. It wasn't a big deal, but it could have been a disaster if I had not been home at the time. Installation was quick and painless; he checked the wiring in my house and plugged in the modem. I was up and running within 30 minutes. Speed tests reported the full 25 Mbps/7 Mbps speeds I should be getting on the Fibe 25 service. Up until recently I was having issues with the connection dropping for about 2-3 minutes whenever I was torrenting. I got in touch with Bell and asked them to switch my VDSL profile, which seems to have fixed the problem. I've had the service for 9 months, and so far I'm quite happy. The monthly usage limit is quite low (125 GB) but thanks to a login-only account that I have from another ISP (giving me 300 GB a month), this isn't an issue. My promotional 4 months of service are obviously over, but I called Bell and they offered me a $20/month discount, bringing the price under $50/month. For 25/7 service, that's a pretty good deal. Update: Since posting this review, I have switched ISPs a number of times, and ultimately gone back to a Rogers plan that provides 250/20 speeds and unlimited usage. The fastest Bell can offer in my area is 50/10, so cable is a clear winner in the speed department. As for price, Rogers is currently beating Bell on that front, as well: I pay $95/month for my 250/20 unlimited package, but if you were to get Bell's fastest 50/10 package with unlimited usage, the cost would be over $100/month (unless you also had Fibe TV, which I don't). So if you need to have unlimited usage, Bell is not the ISP for you. member for 22 years, 7486 visits, last login: 1 day ago updated 9 years ago
Mon expérience internet se résume a cela depuis début mai 2012 a aujourd'hui.. L'installation c'est bien déroulé et a prit seulement 2 heures il était deux un en dedans et un dehors pour passer la fibre. Le travail est propre et bien fait. Je suis satisfait du service de Bell j'ai jamais eu aucun problème de facturation avec eux jusqu'à maintenant. Je recommande Bell fibe pour ceux qui y ont accès au FTTH ou FTTN, c'est un bon service et il ont plutôt de bon prix.. 4 septembre 2014: Je met a jour mon review.. J'ai annulé en août 2014 mes 2 lignes de cellulaire et la télé fibe. Du Coté des cellulaire et de la télé fibe j'ai rien a dire pour la qualité du service et de la facturation. J'ai annulé a cause que je voulait coupé dans quelques services.. la tv que je n'utilisait plus asser. Maintenant il me reste fibe 50/50 illimité a 69,95$. L'internet également le service est correct et la facturation. member for 13.4 years, 2445 visits, last login: 127 days ago updated 9 years ago
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