dslreports logo

Review by BellFibeFan See Profile

  • Location: Montreal
  • Cost: $64 per month (12 month contract)
  • Install: about 3 days
Stable Service and Speed are as Advertized
Price is bit high but still well worth it
Excellent service!!!
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Value for money:

I order Fibe 25 / 7 on November 25th from Bell.ca and install was scheduled for Monday the 28th from 12pm to 5pm

Installer arrived at around 2:30pm was very friendly and polite.
He ran completely new wiring inside/outside and install a NID outside.
He spent sometime talking to bell on phone and them my service was and running few minutes later.

I have had this service now for little over week and downloaded OpenSuse 12.1 under 23 minutes at 3mbit/s

Most download when the servers on the other end are willing and able to provide the speed go very fast.

Youtube/Netflix stream are great to watch have rarely had stream start buffering.

I did notice a little slowdown during peak usage times but this was once or twice for about 30 minutes to 1 hour.

DNS servers seem bit sluggish at times during day as get looking up host for little bit but sorts itself out this as occured least 4 times but it's minor annoyance and can always switch to using OpenDNS.

I have cap of 100GB of month normaly use about 80GB monthly when was with VDN

Feel free add request for test you like me to run and will post results here.

I will update this mini review in few weeks.

UPDATE Jan 17 2012:
Service is still rock solid but finding it hard stay under my cap think 100gb cap it too little but otherwhise still very happy with my service from Bell Internet.

I have noticed bit of slowdown during peak times more often but falling to 23mbit during these times is nothing to really complain about.



Attachments:
Click for full size
Click for full size


member for 12.3 years, 62 visits, last login: 12.1 years ago
updated 12.2 years ago

TwoGB_Month

Anon

Download Limit?

A very positive review, but what's the download limit on this service? Knowing Bell I have a feeling it's not a lot. Also they count 1 Gigabyte as 1000 Megabytes, when it's actually 1024.
BellFibeFan
join:2011-12-08
Montreal

BellFibeFan

Member

Re: Download Limit?

Sorry about that:
I edited the review with infomation you requested.
My cap is 100GB

Bell is not very generous cap wise but 100GB it will do for now.
I was tempted to go with Teksavy fibe package as it seem to be a better deal but fact Tek as to deal with bell anyway made easier decision because prefer to deal with Bell directly.

ChucksTruck
@teksavvy.com

ChucksTruck

Anon

Re: Download Limit?

I could see it maybe if it was 100 gigabytes per day but not per month. This is some of if not the lowest caps in the entire world.
BellFibeFan
join:2011-12-08
Montreal

BellFibeFan

Member

Re: Download Limit?

100gb a day is bit excessive when add it when month's over but can easily get an extra 120gb added for 16$ not bad but just do not use that much anyway.

3mbit/s for most of my download is great for me.
The speed was reason to upgrade the caps is not deal break for me
YogiB
join:2010-08-18
Montreal, QC

YogiB

Member

Keep an eye on your usage

Keep an eye on your usage. The bandwidth tracker is known to 'make up' traffic. And when you go over the limit, it's not at 6$/40GB.
BellFibeFan
join:2011-12-08
Montreal

BellFibeFan

Member

Re: Keep an eye on your usage

I have my own meter and they are both in sync so far.

Review by aintz See Profile

  • Location: Ottawa, ON, Canada
  • Cost: $30 per month
cheap and decent speed, decent bandwidth
2wire modem/router, no wireless n, no gigabit transfer
for 30dollars/month after tax it is definitely worth it
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

i previously used rogers express 12mbit, 60gb bandwidth and 43 after tax per month

got a call early december from bell, the sales person told me they are offering 50% off fibe 12 with no contract and 5 dollars off your phone bill if you are using bell phone so i gladly switched over. also i added 40gb/month bandwidth to the default 50gb for 1.5dollars.

installation was nice and fast everything was up and running in 15mins. the 2wire modem/router that came with fibe 12 is pretty crappy though. no wireless N and the wired transfer speed isnt even gigabit.

pings are slightly higher than rogers, also when you are dling at max speed you cant surf at all (even google wont load) and when you transfer files with the modem/router internet speed gets affected.

but for 30dollars after tax per month with no contract it is a great deal.

member for 17.9 years, 131 visits, last login: 11.3 years ago
lodged 12.2 years ago


Review by JC_ See Profile

  • Location: Nepean, ON, Canada
  • Cost Contract price not specified.
  • Install: about 2 days
Getting the advertised speeds, fast install, 7Mbps upload speed
Low cap for a fast service (125GB)
If you need the upload speed get it
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

I picked up a Dell Grab and Go kit when it was on sale to give Fibe 25 a try.

I ordered it on December 19, 2011 and was given an install date of December 21, 2011 although no technician showed due to my order not being put into the system correctly, called in on the same day got a new date of December 22, 2011.

On the install day my window from 8-12, tech called my at 10:06 AM saying that he was working on the line and he get's to my place around 11:45 AM due to my order not being placed correctly as the CSR didn't listen when I told him I needed a dry loop as I have Rogers phone over coax.

Bottom line, the service is installed and working properly and I'm getting my full 25/7 speed.

Toronto: »www.speedtest.net/result ··· 3026.png
Ottawa(Kanata): »www.speedtest.net/result ··· 3769.png
Montreal: »www.speedtest.net/result ··· 7790.png
Chicago: »www.speedtest.net/result ··· 6203.png

member for 13.4 years, 3124 visits, last login: 113 days ago
updated 12.2 years ago


Review by f1daily See Profile

  • Location: canada
  • Cost: $42 per month
Great Installation and service has been 100% stable
Been with them 11 years, billing errors at times
Great service, speeds, and bundles
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

I have been with Bell Internet for over 11 years and their service is just awesome. I have dealt with indy providers but they aren't worth it because they don't control the lines and they are dependent on others.

Bell on the other hand controls the whole process and when there is a problem, they send the techs out to fix it fairly quickly. I had Fibe installed recently and the installer was great.

People will say all bad things about Bell but at the end of the day, the service works, the price is what we've discussed on the phone and I won't get headaches if there is a problem.

member for 12.9 years, 233 visits, last login: 12.2 years ago
lodged 12.3 years ago

BellFibeFan
join:2011-12-08
Montreal

2 edits

BellFibeFan

Member

indy providers are very much worth it

Teksavy/VIF/Acnac/ElectronicBocx etc... are all great providers even if their dependent on bell for lines issues to get fixed.

If was not for indy providers we would be paying 120$/monthly to bell and videotron for internet access.

indy providers tend to have more stable networks and better reponse times then the big guys just because they do not have millions to put into network they try make as effecient as possible.

ElectronicBox is perfect example well planned and implemented network setup.

TekSavy is having some issues on cable side thing but will get it resolved eventually.

For Fibe i think made right call going with Bell for now but do not knock indy providers it was not needed comment in your review i think.

f1daily
join:2011-04-11
canada

f1daily

Member

Re: indy providers are very much worth it

I like indy providers, it's just that when there is an external problem, opening a ticket can be risky with the $87 charge if the company that owns the last mile decides that there is nothing wrong. I had speeds of 1.4Mbps for three months and I was having headaches with Tech support weekly.

It feels good now knowing that I have proper speeds without an issue.

I wish the independents all the best, I wish they had more control on rates and what offers they can provide

ChucksTruck
@teksavvy.com

ChucksTruck

Anon

Sure

Sure everything is hunky-dory until you get your first bill for an 80 dollar plus taxes overuse fee when you hardly even used your internet connection. You'll learn.

f1daily
join:2011-04-11
canada

f1daily

Member

Re: Sure

Been with them 11 years with internet already and with my phone for the last 25 years. They only messed up a couple of times. It's over exagerated.
YogiB
join:2010-08-18
Montreal, QC

YogiB

Member

Re: Sure

Over-exagerated? As soon as I switched to Fibe, they pulled it on me on a monthly basis and tech support not able to research it properly, sending it to abuse, who did not research it at all and blamed me, without even getting in contact with me. There's not a lot at Bell that doesn't mess up.
BellFibeFan
join:2011-12-08
Montreal

BellFibeFan

Member

Re: Sure

With fibe you can go over your cap in less 24/48 hours easy.

Bell does mess up the billing from time to time you just need keep an eye on them.

As for overusage you need keep an eye on this with your own bandiwth calculator so when bell go's funny you and you now used less you have proof.

They still try to tell that went over but keep at it and they evantually backoff their overage claim.

Bell like play bully with tools they meter this and that bs but if put on spot they will cave because most these guys/gals want you off the phone asap when start point out the flaws in their crafted logics.

We all know that their so called bandwith meter is inaccurate as they can make it.
It calculates 1000MB as gig instead of 1024 meg = 1 gig

The faster your connection the more you have to watch your usage.
YogiB
join:2010-08-18
Montreal, QC

YogiB

Member

Re: Sure

I told them I had my own bandwith meter. They didn't care.
I told them a weekend that nobody was home (all computers off) I got billed for 30GB per day. On the day that a roommate streamed 1,5 hours of HD video, the counter was not even over 1GB. Enough indications something's wrong: Bell didn't care.

Review by kevf65 See Profile

  • Location: Scarborough, ON, Canada
  • Cost: $86 per month (12 month contract)
  • Install: about 25 days
picture was perfect, great PVR, great recording options; 4 channels at a time
sales personel were useless, phone support personel were useless
2 perks, pay for 16+ Mbps and receive 25 Mbps on your PC if the PVR is powered off. No monthly modem rental charge.
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

Ordered Bell FiveTV, requested 3 specific channels, informed yes they are available.

Tech installed new NID and connected PVR, works great.

We compared Rogers to FibeTV, Bell was perfect except they do not have the channel selection of Rogers.

Asked for the TSC (The Shopping Channel) channel number, sorry not available, the sales person misinformed you.

Asked support desk how does a customer request a channel, informed sorry you can't, please email exec..offic@bell.

The generic email response was sorry we can not contact you at 416.xxx.xxxx. We did not supply our number, they were calling another customer with the same name.

No response from them after that, emailed another satisfaction web site contact, they informed us we have no plans on adding TSC. Called next day and cancelled the service, 21 days after the install. We were promised a free 30 day trial, but they charged us anyways, waiting for a refund now.

member for 12.3 years, 2 visits, last login: 11.5 years ago
updated 12.3 years ago

BellFibeFan
join:2011-12-08
Montreal

BellFibeFan

Member

?

You cancelled service because lack of TSC?

What did you need the channel so bad?

When did Bell start offering free 30 day trials?

Seeing as you have a 12 month contract did bell charge cancellation fee?

Kev
@teksavvy.com

Kev

Anon

Re: ?

Yes we canceled for lack of customer requested features, specifically requesting TSC. FibeTV is also missing a few other channels Rogers provides, example JoyTV. I only listed TSC, as it was a nightmare finding the answer to one simple question, my wife loves the channel.

Bell provides a 30-day satisfaction guarantee »www.bell.ca/Bell_TV/Prom ··· uarantee

To top it all off, Bell just cancelled our internet without my consent, no sign of the FibTV refund yet either, sorry not a fan of Bell's IPTV.

Review by revelations See Profile

  • Location: Richmond Hill, ON, Canada
  • Cost: $50 per month (12 month contract)
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

The installer was great very smooth and easy install speeds as adverstised
25 megs and 7 meg upload it smoles

member for 12.9 years, 183 visits, last login: 12.1 years ago
lodged 12.3 years ago







Review by chrismaeda See Profile

  • Location: York, ON, Canada
  • Cost: $60 per month (12 month contract)
none
complete and total incompetence
Rogers may be evil, but at least they are not incompetent.
Pre Sales Information:
Install Co-ordination:

After several years with Rogers, we decided to give Bell Fibe a try for our new house. The Fibe 25 / Local Phone bundle costs $60/mo all-in for 25 mbps down / 7 mbps up. So we signed up, booked an install appointment, and cancelled our Rogers service.

Three days go by and we get an emailed question from Bell. I respond via the online chat support. The chat support rep tells me that I have to respond to the email. So I reply to the email and receive a response saying that email responses are not accepted. The email said that if I could not answer their question, the install technician would figure it out. So I consider the matter closed.

Three more days go by and now it is install time. No install technician arrives. I call Bell after the install window expires. The Fibe Internet support rep cannot find my record even after I give him the case number from the email, the order id, the service address, and our phone number listed in the order confirmation. After 45 mins of this, he suggests I call Home Phone Support since our order bundle also included home phone service.

I call Bell Home Phone Support and explain that the Fibe installer was a no-show and the Fibe support center cannot find our record. She says immediately that the record does not exist. Excuse me? I ask. She says that sometimes Bell will just lose orders, and she had just finished a call with another customer whose order disappeared. She told me that when you order something from Bell, you are supposed to call again in 2-3 days and make sure they didn't lose it in the meantime(!). She was nice and offered to re-order my service. When can you install it? I ask. I can't tell you until the order is entered into the system, she answers, but maybe in 5-6 days. I'm not sure I want to be a Bell customer anymore, I say, I'll have to call you back.

So my next call is to Rogers. I explain that my service is scheduled for cancellation, but Bell botched the install, and do they want to try and talk me out of leaving. So now the Rogers installer will show up Monday afternoon (next business day) with a D3 modem and we'll get 100gb per mo / 24 mbps down / 1 mbps up for $55/mo all-in (the retention person gave 25% off and free modem rental for a 1 year contract). Rogers may be evil, but at least they are not incompetent.

member for 20.3 years, 11 visits, last login: 10.1 years ago
updated 12.4 years ago

BigVe
join:2005-07-15
Gulliver, MI

BigVe

Member

A little confusion here

It is not 24 gbps down / 1gbps up rather 24 Mbit down/ 1 Mbit up.It's a huge difference
chrismaeda
join:2003-12-12
Salem, NH

chrismaeda

Member

Re: A little confusion here

You're right. Corrected. Sorry.

Farmer Chuck
@teksavvy.com

Farmer Chuck to BigVe

Anon

to BigVe
Rogers will be raising their upload speed at no extra cost very soon.

Review by Snarf Bailey See Profile

  • Location: York, ON, Canada
  • Cost: $75 per month
  • Install: about 4 days
Nothing
Everything
Avoid Like The Plague
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

So today I cancelled my Bell High Speed Internet services.

I was only with them for about a month and a half but it was one of the worst user experiences that I have ever had. This was a horrible experience right from the installation where the install tech didn't even bother to stay long enough to make sure I was up and running properly. Then, through the many phone calls to get my profile straightened out, through my post in the direct forum that was ignored and then answered too late and resulted in my profile being screwed up again. On to my frustration with my (and I assume everyone else's) one bill and self service portal constantly being down with technical problems or so slow as to be unusable. And last, but certainly not least, ending with my extreme displeasure and absolute disgust over CTV, which is owned by Bell, removing the EthicalOil.org TV ad because of legal threats from Saudi Arabia. There were multiple other small things including having to fight with them over their BS policy of locking out features in their gateways so that you can't configure them properly and just generally unhelpful tech support and customer service people located in call centres in parts of the world where they don't speak the Queen's English all that well so aside from having to argue with them you also have to repeat yourself 5 times so that they even understand what the he77 you are saying. All in the name of outsourcing our jobs and then charging us exorbitant rates eh Bell. Pretty damned scummy!

Bell should be ashamed of themselves for actually charging people money for these services. They have many years of corrupt governments that have allowed these monopolistic environments to flourish to thank for being allowed to abuse their customers to the extent that they do with shoddy services, and horrid customer service. It's a crime really or should be.

In all honesty I had never intended to get anywhere near Bell for my internet but when a third party cable provider dropped the ball I had to get a hook-up in here fast as I had no telephone with my VOIP being down due to no ISP and it was either Bell or Rogers and as I don't have cable and download my tv programs I need an unrestricted pipe so the throttling with Rogers would have been a killer.

Now, due to all of the screw ups, mistakes and wasted time on the phone I managed to hammer out a bunch of discounts, rebates etc with Bell so that I ended up paying absolutely $0 for the time I had them and it's a darn good thing too as when I started adding up what it was going to cost me for the Fibe 16 plus the extra monthly bandwidth it was just stupid compared to what I am now paying at another provider for the same speed and 300GB of monthly traffic.

When I cancelled, the loyalty department tried to offer me half price for 12 months and I probably could have beaten something better than that out of them but that EthicalOil.org thing just pi$$ed me off to the point where I don't want anything to do with them and if I could afford to get out of my cell contract I would as well.

Finally they tried to hang the 30 day cancellation thing on me but i reminded them that at no time did I ever agree to or sign anything saying that I agreed to any terms regarding a 30 day cancellation notice and that they were welcome to cancel my account in 30 days but that the equipment was already disconnected and I would be sending it back asap and that I had no intention of paying them one single dime for something I wasn't using. The guy on the phone didn't have a problem with that and that was the end of my experience with Bell high speed internet.

member for 12.6 years, 78 visits, last login: 9.4 years ago
lodged 12.5 years ago


Jeffer71
join:2008-09-13
Carrying Place, ON

Jeffer71

Member

Bell Sucks

Don't be surprised when you get your bill in the mail. Guaranteed they will try and ding you for cancellation. I'm sure you will be editing your review with more Bhell shenanigans in a month or so.

Chucks Truck
@bell.ca

Chucks Truck

Anon

Don't forget

to keep your receipt for the modem you returned and keep it for at least 2 years.

Review by YogiB See Profile

  • Location: Quebec, QC, Canada
  • Cost: $123 per month (month by month)
  • Install: about 7 days
reliable connection, always good speeds
traffic counter is creating fake traffic, Bell refuses to resolve technical issues, getting screwed on all sides, throttled
screwed on billing, data caps are a relic from the past, choose another provider
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

In the spring of 2011 I called Bell to cancel my DSL, but they offered me to try out Fibe7 for the same price and "without strings attached". I was curious about the fiber optic technology, so I gave in.

The first screw-up came when I arrived home and internet was down. I called tech support and the technician told me I was disconnected, because my account got switched to the new fiber optic connection that would be installed the next day. When he told me that there would be a technician in my house, I told him that the sales agent said the technician would only work outside. According to the technician the sales department doesn't know what fiber optics are about, so they still run on outdated information.

So indeed the next day two technicians showed up. They installed all the new equipment for my new FTTH connection. Pity that they ran the fiber wire from the pole very low over a little roof where we like to sit in the summer (now having to watch out for the cable) and that they installed the gateway without plugs on the screws, so I ended up with a router that fell from the wall, the screw half inside the router short-circuiting the wireless part of the electronics.

Since I switched half-way the billing month, they screwed up the bill. I contacted the chat helpdesk and after some impatient Indian agent screwed up the math 3 times and said I was wrong about anything, I finally found a way to have her to explain it step by step, ending up with the outcome that I calculated myself. So do your math yourself, they'll do it wrong and they won't admit!

The technology itself was decent though. We got an ONT (Optical Network Termination) with it's own UPS that appeared pretty good. The Sagemcom router was not very stable on the wireless, but was not too bad though. Speed was always according to what we paid for (no losses, thanks to the fibre technology) and the line was stable (no drop-outs). However, a lot of traffic was throttled down to 30kbps, ending up finding work-arounds for certain downloads.

Starting from the next whole billing month, we ended up going above our caps. In the past we had caps on 60GB, our new caps were 100GB and according to the traffic monitor we suddenly used 120-150 GB per month every month! We never went over our limit on the 60GB plan and we didn't use a lot more, so why would we go over a 100GB cap? And even on days that we did some HD video streaming, barely anything would show up on the tracker. The worst event was when my wife was home alone one weekend (she doesn't do much more then emailing and browsing text pages), we had traffic of about 40GB in one day!! With a Fibe7 plan you need to have your pc use the theoratical 100% of the connection for about 7 hours to reach that! (Can't look-up the real number, since on the MyBell page, I can't look into my account history any more, but I remember that I made that calculation.)

Every time I contacted the helpdesk, which couldn't solve it, so escalated the issue to the abuse department, who just concluded that we used torrents and that we didn't control our traffic very well, so that it must be our own fault. Every time I explained to the technical helpdesk (there's no way to talk to some one from Abuse) that they made the wrong conclusion and I could always explain why. The technicians would again transfer everything to Abuse, but there they always sticked with their old conclusions and never calling me back to verify anything.

After a few months being billed 60$+taxes for traffic we didn't use and all our promised credits being denied in the end. After cancelling my account (I even got threatened with lawsuits, because I told them I was thinking about not paying the last bill, due to the screwed-up traffic counter that NEVER got resolved) and switching provider, there we're several billing errors added by "mistakes by the computer system". I had to contest modem rental fees of 100$ after returning our gateway and they "forgot" to process the cancellation of the telephone services (the telephone number was already cancelled though).

Even at the end a Bell technician here on the forum volunteered to look into the issue, but after giving some account data, I never heared from him again.

Bottom line: in just 5 months I've treated like s**t by Bell. I've been thrown out of the chat support, hung up by telephone support several times, every time a technician promised to help me and call me back to keep me updated, I never heard anything back except a sales call if I didn't want buy more data packages. For me it's over, no more Bell ever again!

member for 13.6 years, 219 visits, last login: 2.4 years ago
updated 12.5 years ago

ConstantineM
join:2011-09-02
San Jose, CA

ConstantineM

Member

fibe.bell.ca. wow, and i thought at&t was bad!

Wow, what a story! And I thought AT&T FTTP was bad!

What's the speed that you got? I see from their web-site that they offer a lousy "up to 25Mbps down / up to 7Mbps up"; where else in the world do people get such pathetic fibre speeds than in North America?! Even a twisted pair copper line could get you higher "up to" speeds!

Who did you switch to, and did you end up paying for all the fraudulent changes they tried imposing upon you?

It's kinda funny now that you mention that they both throttle [p2p] traffic, yet also assume that you use p2p filesharing resulting in 40GB in a few hours; how'd that be possible in a vanilla setup if you're indeed throttled?

Good luck!

Cheers,
Constantine.
YogiB
join:2010-08-18
Montreal, QC

YogiB

Member

Re: fibe.bell.ca. wow, and i thought at&t was bad!

Hi Constantine,

Yep, Bell is a greedy company. Just immigrating from Europe, discovering the Canadian ISPs was pretty much a shock to me. Back at my parents' place almost every year new speeds would be available, making the older speed packages cheaper, and they would give a modem to keep (so you own it) with every year contract. With Bell you pay an amazing amount of money for what you get, older technology doesn't get cheaper (in fact: every now and then they raise the prices) and you have to pay a fortune to rent a modem.

My package was actually 7 Mbit down, 1 Mbit up.

I'm now awaiting the new ADSL2+ and VSDL packages from my new provider (Acanac), so I can switch to something faster on my copper line. In the end I got the extra modem rental fee corrected (removed) and I was promised the extra month of telephone would be corrected on the bill for next month (the 3rd final bill??) I had about 100$ credit, we're pretty much down to 0$ since they fooled around with last-minute fees.

Bell is out of the door now, I like the new provider a lot better (especially because of the active community support, since their tech support is sometimes hard to reach) and hopefully the new packages will be available soon (they need Bell to approve the new modems, and Bell is taking over 1,5 month now to do this).

Thanks for the reply!
Jurjen
ConstantineM
join:2011-09-02
San Jose, CA

ConstantineM

Member

Re: fibe.bell.ca. wow, and i thought at&t was bad!

So, did they end up removing all the overage charges that you had good reason to believe were not accurate at all?

Yeah, what strikes me in all of this is that they must be spending so much money on FTTP (right? everyone says that deployment is really expensive!), and then they offer services that people simply want to get out of, totally wasting and undermining their own investment!

I live in the city that is self-proclaimed as being The Capital of the Silicon Valley, with many international headquarters (from Acer and Ebay to Cisco) that noone can even keep count of, yet the fastest FTTP package that AT&T is willing to offer is 18/1.5 (reportedly with a 250GB cap, but I was not notified if that applies to me, too, and in any case it doesn't seem to be as bad as what you'd be getting from Bell.ca), but the 1.5 part of my package is just laughable!

We should all move to the middle of nowhere like Utah, and get their UTOPIA 50/50 for 77 dollars a month from some ISP like brigham.net on their municipally-owned fibre, without any ridiculous caps in our face!
YogiB
join:2010-08-18
Montreal, QC

YogiB

Member

Re: fibe.bell.ca. wow, and i thought at&t was bad!

No, they never came around on their decision about the over usage charges. According to Bell, I'm still the cause (with the most ridiculous explanations ever). I once got a small credit, not because I was right, but just so they wouldn't loose me as a customer (I was trying to cancel my account).

Back in Europe I would get 40/3 on copper, free fancy modem (Fritzbox), no caps, no throttling, free access to 1000+ commercial WiFi hotspots through the country (in train stations for example), all for 55€ a month (don't simply convert it to dollars, relatively you can see it as 55$) including taxes. They used to throw in 2 free VoIP lines too, but too many people started using that, so it now comes for a small fee.

FTTH is still very rare, but is coming up slowly. However, the VDSL makes the copper still very useful. But it just makes North-America look like a bunch of amateurs.
ratherbe
join:2011-09-12
St Catharines, ON

ratherbe to YogiB

Member

to YogiB
Check out the reviews for Hughesnet. You will find more bad things said about them. The long and short is that you can not get all good anywhere. Certainly not when you don't have many options.

Review by aegyssus7 See Profile

  • Location: Anjou, QC, Canada
  • Cost: $85 per month
  • Install: about 3 days
Good speed and traffic for the money (the price includes phone line+ TV dish)
Billing is buggy and sales dept is tricky; they do bandwidth throttling
Unfortunately there is no better provider
Pre Sales Information:
Install Co-ordination:
Connection reliability:
Tech Support:
Value for money:

I have Fibe10 service; the bandwidth should be 10mbps. When they've done the first setup, it did not work. They had to configure Fibe12 in order for me to get 10.49 mbps (on average). The upload is ridiculous: 768kbps. Not more.

They provided their 2wire modem which is ok (rental fees $3.95/month) but when I enchained my ddwrt router (wireless N and gigabit) I lost 20% of both download and upload. Still investigating that...

I got troubles with their home phone system where I was billed incorrectly but they fixed that somehow giving credit on TV (totally against my needs but anyway, at least there is a compensation).

Overall they are fine as you can get a reasonable guaranteed service despite their cloudy pricing system. When you menace with disconnection, if reasonable, they work it out and come up with competitive pricing.

member for 18.3 years, 27 visits, last login: 12.7 years ago
updated 12.9 years ago