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Review by docbill 
member for 6.5 years, 161 visits, last login: a few hours ago
updated 82 days ago
 Stoney Creek,ON
 $75 per month about 5 days "Very fast upload" "Rediculous quotas, and constant billing errors" "would not recommend, constantly changing terms, billing rates, caps, ..."
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My review originally appeared under Bell Sympatico. I am now adding this review to this new Bell listing.
It is now 2012 and I am back with Bell again. A door to door salesman sold me on a triple play package free for 6 months. It is however a 2 year contract, which will cost me $300 to disconnect early, and there is a $30 activation fee. I don't really need the satellite TV or the bell phone line. After 6 months, I changed my contract so for the internet portion I am now billed $65/month + $10 for 80 GB extra usage - $10 promotion discount - $4 bundled discount + tax. The bundled discounts make computing my total monthly cost difficult. But with tax I am paying $101 for 28/10 internet + the Good internet satellite package. Don't try to find this deal on the web, this is what I ended up after arguing with Bell to fix there almost monthly billing mistakes.
First the good:
The install service was excellent. The Bell tech showed up on time, and rewired my phone line. I hadn't used the line in years, when I had cancelled the regular phone line one of the reasons was phone picked-up radio signals and the DSL was dog slow. However, with the new Fibe connection I am getting the advertised 25/7 without the same speed both to Bell's test sight, and my favourite speed test site in the US. The Bell router has wireless N, two USB ports, and four LAN ports. Overall it seems like fairly solid hardware. Later I cancelled the phone line and upgraded to 25/10. Again the speed is exactly as advertised.
Now the not so good:
The technician could only connect the router within three feet of the phone jack. So I had to run my own 100 ft cable to get the connection to my computer. The wireless service seems fair, but not as good as my Asus RT-16N.
Now the bad:
For the first month of service the bandwidth counter was way off. Eventually that got corrected. The phone line was installed incorrectly. The wired the outlet so the internet line and the phone line were wired together. I fixed that myself. Eventually though I cancelled the phone line, because of constant harassing phone calls (even though I never gave ANYONE the new number) and the obscene monthly price for a line that was lower quality than my VOIP.
When I upgraded my network speed and cancelled the phone line, Bell forgot to process the order to cancel the phone line and to add dry-loop. When I called to check on the cancel order they did the cancel right away, but did not add the dry-loop. So I was without internet for 3 days. They also decided to count changing my internet service as a cancel, and charged me the cancellation fee. They also charged me $65 for what was suppose to be one of my free months.
Billing errors happened on almost a monthly basis. The last two months have finally been without error. I think each time I called and ultimately went through the customer retention process because I said I wanted to cancel, I ultimately ended up ahead as a result. However, saving 1 or 2 dollars a month eventually isn't nearly worth the aggravation.
Because I don't trust Bell, I did not cancel my Cogeco service until I had used Bell for a month. After 5 months I finally ordered service from Start.ca, because one internet service, especially Bell is simply too unreliable. Anytime there is a Bell truck in the neighbourhood, I can count on the internet being down for half a day.
I like the reliability and bandwidth of having two providers. So currently I have both Bell and Start. However, I received a notice a rate increase on January 13th, 2013. I just called and got an additional discount to compensate, but I will wait and see if the discount really shows up on my bill.
- update 2013-02-25 -
The promised discounts showed up in January, then in February they dropped off as well as one of the other discounts I was already receiving. Net effect, my bill went up even higher than it was before. I called Bell, and again they are apply a set of discounts. Not enough really to stick with them, but enough for me to hold my breath a bit and see if TekSavvy does a sign-up special this spring rather than switching right away.
- update 2013-02-26 -
That does I'm dumping Bell. On the 4th of February they sent me a letter my usage limit was being raised 15 GB per month to 140 GB. With my 80 GB per month I was purchasing that brought me up to 220 GB. To day I logged into my account and see on the 13th they dropped me down to a total of 175 GB and again raised my rates. Of course there was no e-mail notifying of the drop in usage limits, or this new raise in rates. All I can say is Bell Canada sucks. They are not trust worthy in any sense of the word. I'm dropping them tomorrow and that is it.
Comments:
 | | Bell Fibe Support Bell Fibe support is the worst. I signed up for the service a few weeks ago and, unbeknownst to me, they turned my service off. Whoops! A tech support agent came to my place and was unable to solve the problem. Whoops! He indicated that the service would be up and running once head office opened on Monday.
That was a long shot. The service was not re-instated. Back to square one.
Fast forward to today (which I guess I could do if my TV was working). My service is still not running and I am sitting on the line with call support (… clock ticking by).
Here’s a surprise… call support is unhelpful (not as bad as last time though, when I got hung up on). And, of course there’s the same useless protocols which do not help fix the problem. And I have to explain the problem and my frustrations again and again.
Why am I on the phone this time you ask? Great question! Because another tech support agent was supposed to come today between 8 am and 12 pm. No show. Whoops!
Now I am on the line explaining my situation again and I still don’t have TV or Internet. It’s been over 1 week!
Screw you Bell Fibe. Don't get it. Go with Rogers or any other provider with a clue! | |
| | | Bell Fibe So I got a call about a week ago from a Bell rep. I was offered 1 yr home phone (free - no monthly fees, no contract), 1 yr fibe internet (free - no monthly fees, no contract), and 1 yr fibe tv (free - no monthly fees, 1 year contract after the initial free year). Naturally I didn't turn down a year of free services (specially since they claim they are supplying the highest tier of services they have). After doing very little research to confirm what I already knew (that true fiber optics in the city doesn't really exist, since it's fiber optics to the building, then the standard twisted phone line to my unit). Needless to say, I do plan on keeping my current services from Rogers, since we all know Bell is unreliable. Anyways, I have the installation rep here. Once he's done here, I'm going to run a few speed tests, including a few downloads over a gig (for both my current 25/10 Rogers, and the new 25/10 Bell), and let you guys know whats what. | |
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Review by TomsReports
member for 1.3 years, 15 visits, last login: 83 days ago
lodged 126 days ago
- Etobicoke,ON
- Contract price not specified.
- "Some of the tech people were helpful and knowledgable"
- "The whole thing was a fiasco and a huge waste of my time."
- "Run away screaming."
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Bell announced their new Fibe service in my neighbourhood (this was late Fall 2011) and had a good promotion so I signed up for their mid-tier service.
I met a Bell tech person at the house (I didn't live there yet) but he was unable to get the service working. More service calls and trips ensued until I was eventually told that the middle tier service was not possible - that it was not possible where I lived and shouldn't have been sold to me - so they changed my modem and dropped me to the lowest tier of service.
The first problem I had was that I was still in Bell's systems as having the mid-tier service and modem, which caused a variety of problems, including the fact that they never stopped billing me for the mid-tier service. (When I eventually cancelled the service they wanted two modems back!)
The other problem was that the promotional pricing disappeared - so I was being charged full price for a level of service I didn't even have. When I gave them all the information about the call on which I arranged to get the promotion they told me that the call and the deal simply didn't exist. I was greatly relieved when they eventually changed their minds about that - one is pretty powerless when told that the call never happened!
However, I was still paying for a level of service I didn't have and the level of service I did have was inadequate. Speed tests revealed I was getting less then the lowest tier of service - the last tech person had warned me that my house was too far from something, so this wasn't a total surprise in the end - so I gave up and cancelled.
I never got reimbursed for being charged for a higher level service then I had, but at that point my energy was spent.
On their side, to the very end the tech people knew I had been degraded to the lowest level of service and didn't think I should have been sold any service at all, while the billing system/dept continued to believe that I had mid-tier service and everything was fine.
Comments:
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 Review by Brano
member for 10.9 years, 6554 visits, last login: a few minutes ago
updated 167 days ago
- Burlington,ON
- $63 per month
- about 7 days
- "Getting advertised speeds 25Mbit down / 10 Mbit up"
- "Low caps. Way too expensive"
- "Good but expensive"
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Got a 50% off of regular price for first 12 months thus making it valuable for me.
Connection is stable (had one 10 min outage so far), speeds are close to advertised.
Bell rep screwed up my billing, had to call in to get it fixed ... they got it right on 2nd call :sigh:
...and it's not fiber as others already pointed out, marketing term is Fibe, the underlying technology is VDSL.
Comments:
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 Review by blakenet
member for 2.1 years, 425 visits, last login: a few hours ago
updated 188 days ago
- Montreal,QC
- $185 per month
- about 45 days
- "la connection est bonne quand elle fonctionne"
- "beaucoup de problemes, support technique LAMENTABLE fausses representations lors de la vente installation sans le matériel ..."
- "cherchez ailleurs, look anywhere but not bell"
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jai prit le forfait bell internet fibe 25, avec un forfait télé , lors de l'abonnement le vendeur nosu a dit que nous aurions droit a 250gb de telechargement, que l'installation aurait lieu 3j plus tard.
le lendemain de la supposée visite qui as eu lieu, je telephone a bell pour savoir pourquoi le technicien n'Est pas passé, on m'informe que la visite a été deplacée 2j plus tard... (trop dur dappeler pour avertir le client)
finalement le technicien finit par venir mais n'a pas le modem haute vitesse necessaire avec lui... me promet quil reviendra le lendemain
le lendemain soir ayant toujours pas eu de visite de technicien jappele bell qui sexcuse et me rescedule un autre rendez vous le lendemain
finalement l'installation finit par se faire, la vitesse est stable super mais ... la ligne n'est pas stable et coupe souvent (bell met la faute sur le filage neuf du bloc) ... jai donc annulé mon abonnement avec eux apres 10 jours et jai maintenant recu la facture ou on me charge 125gb au prorata... je vais encore devoir les appeler
Comments:
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Review by arshad14
member for 6.2 years, 116 visits, last login: 9 days ago
lodged 1.1 years ago
- Scarborough,ON
- $70 per month
- about 60 days
- "If you don't have to make any changes on your plan then Bell is good"
- "The monthly cap is waaaaay too low."
- "Be sure to get the usage insurance because it doesn't take much to go over the cap."
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If it wasn't for Bell_Darryl I would've left Bell. Bell's site says that I can get Fibe25 in my area, which turned out to be false. I also remember having 7Mbps upload last time I had Bell Fibe on the Fibe16 but this time around I can't. In any case, Bell gives us what we have learned to expect from them, Horrible Customer Service but good Quality of Service when it works. Bell should really consider training more people like Bell_Darryl and give others the same level of dedication as him.
Had to switch over to Start Cable service by Start Communications, a Rogers TPIA because of the 19th century data caps set by Bell.
Comments:
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Review by jbiss_ca
member for 5.6 years, 313 visits, last login: 3 days ago
lodged 1.2 years ago
- Montreal,QC
- $75 per month
- about 50 days
- "Stable connection, excellent speed (25Mbits down / 7Mbits up)"
- "Terrible biling department, very low caps, expensive price"
- "Use Dell Grab & Go kit to get 3 free months and quit"
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I replaced my 5Mbits DSL connection with a Bell Fibe 25 deal. I got the Dell Grab & Go kit for 30$ for the free installation and free 3 months. Installation went well however the work order had the wrong speed profile. It took 3 weeks to have that corrected.
Even though I was signed up on a promotion, I got billed the full price (including the initial installation fee) which came to approx 160$ I was able to get it credited (not reimbursed) but I had the the same problem for all of my 'free' months. I needed to call in every time and have it credited. There was a note in my file to credit since no one seemed to know how to apply the promotion.
I dont like Bell but it was the best deal since the dry loop is free and so in the modem. Using another login account gets arround the bandwidth limitations.
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Review by kevf65
member for 1.4 years, 2 visits, last login: 248 days ago
updated 1.4 years ago
- Scarborough,ON
- $86 per month
- (12 month contract)
- about 25 days
- "picture was perfect, great PVR, great recording options; 4 channels at a time"
- "sales personel were useless, phone support personel were useless"
- "2 perks, pay for 16+ Mbps and receive 25 Mbps on your PC if the PVR is powered off. No monthly modem rental charge."
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Ordered Bell FiveTV, requested 3 specific channels, informed yes they are available.
Tech installed new NID and connected PVR, works great.
We compared Rogers to FibeTV, Bell was perfect except they do not have the channel selection of Rogers.
Asked for the TSC (The Shopping Channel) channel number, sorry not available, the sales person misinformed you.
Asked support desk how does a customer request a channel, informed sorry you can't, please email exec..offic@bell.
The generic email response was sorry we can not contact you at 416.xxx.xxxx. We did not supply our number, they were calling another customer with the same name.
No response from them after that, emailed another satisfaction web site contact, they informed us we have no plans on adding TSC. Called next day and cancelled the service, 21 days after the install. We were promised a free 30 day trial, but they charged us anyways, waiting for a refund now.
Comments:
| | ? You cancelled service because lack of TSC?
What did you need the channel so bad?
When did Bell start offering free 30 day trials?
Seeing as you have a 12 month contract did bell charge cancellation fee? | |
| |  Kev
@teksavvy.com | Re: ? Yes we canceled for lack of customer requested features, specifically requesting TSC. FibeTV is also missing a few other channels Rogers provides, example JoyTV. I only listed TSC, as it was a nightmare finding the answer to one simple question, my wife loves the channel.
Bell provides a 30-day satisfaction guarantee »www.bell.ca/Bell_TV/Promotions/S···uarantee
To top it all off, Bell just cancelled our internet without my consent, no sign of the FibTV refund yet either, sorry not a fan of Bell's IPTV. | |
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Review by Snarf Bailey
member for 1.7 years, 74 visits, last login: 82 days ago
lodged 1.6 years ago
- York,ON
- $75 per month
- about 4 days
- "Nothing"
- "Everything"
- "Avoid Like The Plague"
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So today I cancelled my Bell High Speed Internet services.
I was only with them for about a month and a half but it was one of the worst user experiences that I have ever had. This was a horrible experience right from the installation where the install tech didn't even bother to stay long enough to make sure I was up and running properly. Then, through the many phone calls to get my profile straightened out, through my post in the direct forum that was ignored and then answered too late and resulted in my profile being screwed up again. On to my frustration with my (and I assume everyone else's) one bill and self service portal constantly being down with technical problems or so slow as to be unusable. And last, but certainly not least, ending with my extreme displeasure and absolute disgust over CTV, which is owned by Bell, removing the EthicalOil.org TV ad because of legal threats from Saudi Arabia. There were multiple other small things including having to fight with them over their BS policy of locking out features in their gateways so that you can't configure them properly and just generally unhelpful tech support and customer service people located in call centres in parts of the world where they don't speak the Queen's English all that well so aside from having to argue with them you also have to repeat yourself 5 times so that they even understand what the he77 you are saying. All in the name of outsourcing our jobs and then charging us exorbitant rates eh Bell. Pretty damned scummy!
Bell should be ashamed of themselves for actually charging people money for these services. They have many years of corrupt governments that have allowed these monopolistic environments to flourish to thank for being allowed to abuse their customers to the extent that they do with shoddy services, and horrid customer service. It's a crime really or should be.
In all honesty I had never intended to get anywhere near Bell for my internet but when a third party cable provider dropped the ball I had to get a hook-up in here fast as I had no telephone with my VOIP being down due to no ISP and it was either Bell or Rogers and as I don't have cable and download my tv programs I need an unrestricted pipe so the throttling with Rogers would have been a killer.
Now, due to all of the screw ups, mistakes and wasted time on the phone I managed to hammer out a bunch of discounts, rebates etc with Bell so that I ended up paying absolutely $0 for the time I had them and it's a darn good thing too as when I started adding up what it was going to cost me for the Fibe 16 plus the extra monthly bandwidth it was just stupid compared to what I am now paying at another provider for the same speed and 300GB of monthly traffic.
When I cancelled, the loyalty department tried to offer me half price for 12 months and I probably could have beaten something better than that out of them but that EthicalOil.org thing just pi$$ed me off to the point where I don't want anything to do with them and if I could afford to get out of my cell contract I would as well.
Finally they tried to hang the 30 day cancellation thing on me but i reminded them that at no time did I ever agree to or sign anything saying that I agreed to any terms regarding a 30 day cancellation notice and that they were welcome to cancel my account in 30 days but that the equipment was already disconnected and I would be sending it back asap and that I had no intention of paying them one single dime for something I wasn't using. The guy on the phone didn't have a problem with that and that was the end of my experience with Bell high speed internet.
Comments:
| | Bell Sucks Don't be surprised when you get your bill in the mail. Guaranteed they will try and ding you for cancellation. I'm sure you will be editing your review with more Bhell shenanigans in a month or so. | |
| | | Don't forget to keep your receipt for the modem you returned and keep it for at least 2 years. | |
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Review by Jurjen
member for 2.7 years, 191 visits, last login: 2 days ago
updated 1.6 years ago
- Quebec,QC
- $123 per month
- (month by month)
- about 7 days
- "reliable connection, always good speeds"
- "traffic counter is creating fake traffic, Bell refuses to resolve technical issues, getting screwed on all sides, throttled"
- "screwed on billing, data caps are a relic from the past, choose another provider"
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In the spring of 2011 I called Bell to cancel my DSL, but they offered me to try out Fibe7 for the same price and "without strings attached". I was curious about the fiber optic technology, so I gave in.
The first screw-up came when I arrived home and internet was down. I called tech support and the technician told me I was disconnected, because my account got switched to the new fiber optic connection that would be installed the next day. When he told me that there would be a technician in my house, I told him that the sales agent said the technician would only work outside. According to the technician the sales department doesn't know what fiber optics are about, so they still run on outdated information.
So indeed the next day two technicians showed up. They installed all the new equipment for my new FTTH connection. Pity that they ran the fiber wire from the pole very low over a little roof where we like to sit in the summer (now having to watch out for the cable) and that they installed the gateway without plugs on the screws, so I ended up with a router that fell from the wall, the screw half inside the router short-circuiting the wireless part of the electronics.
Since I switched half-way the billing month, they screwed up the bill. I contacted the chat helpdesk and after some impatient Indian agent screwed up the math 3 times and said I was wrong about anything, I finally found a way to have her to explain it step by step, ending up with the outcome that I calculated myself. So do your math yourself, they'll do it wrong and they won't admit!
The technology itself was decent though. We got an ONT (Optical Network Termination) with it's own UPS that appeared pretty good. The Sagemcom router was not very stable on the wireless, but was not too bad though. Speed was always according to what we paid for (no losses, thanks to the fibre technology) and the line was stable (no drop-outs). However, a lot of traffic was throttled down to 30kbps, ending up finding work-arounds for certain downloads.
Starting from the next whole billing month, we ended up going above our caps. In the past we had caps on 60GB, our new caps were 100GB and according to the traffic monitor we suddenly used 120-150 GB per month every month! We never went over our limit on the 60GB plan and we didn't use a lot more, so why would we go over a 100GB cap? And even on days that we did some HD video streaming, barely anything would show up on the tracker. The worst event was when my wife was home alone one weekend (she doesn't do much more then emailing and browsing text pages), we had traffic of about 40GB in one day!! With a Fibe7 plan you need to have your pc use the theoratical 100% of the connection for about 7 hours to reach that! (Can't look-up the real number, since on the MyBell page, I can't look into my account history any more, but I remember that I made that calculation.)
Every time I contacted the helpdesk, which couldn't solve it, so escalated the issue to the abuse department, who just concluded that we used torrents and that we didn't control our traffic very well, so that it must be our own fault. Every time I explained to the technical helpdesk (there's no way to talk to some one from Abuse) that they made the wrong conclusion and I could always explain why. The technicians would again transfer everything to Abuse, but there they always sticked with their old conclusions and never calling me back to verify anything.
After a few months being billed 60$+taxes for traffic we didn't use and all our promised credits being denied in the end. After cancelling my account (I even got threatened with lawsuits, because I told them I was thinking about not paying the last bill, due to the screwed-up traffic counter that NEVER got resolved) and switching provider, there we're several billing errors added by "mistakes by the computer system". I had to contest modem rental fees of 100$ after returning our gateway and they "forgot" to process the cancellation of the telephone services (the telephone number was already cancelled though).
Even at the end a Bell technician here on the forum volunteered to look into the issue, but after giving some account data, I never heared from him again.
Bottom line: in just 5 months I've treated like s**t by Bell. I've been thrown out of the chat support, hung up by telephone support several times, every time a technician promised to help me and call me back to keep me updated, I never heard anything back except a sales call if I didn't want buy more data packages. For me it's over, no more Bell ever again!
Comments:
| | Jurjen
join:2010-08-18
Montreal, QC Reviews:
 ·Acanac
 ·Bell Fibe
| Re: fibe.bell.ca. wow, and i thought at&t was bad! Hi Constantine,
Yep, Bell is a greedy company. Just immigrating from Europe, discovering the Canadian ISPs was pretty much a shock to me. Back at my parents' place almost every year new speeds would be available, making the older speed packages cheaper, and they would give a modem to keep (so you own it) with every year contract. With Bell you pay an amazing amount of money for what you get, older technology doesn't get cheaper (in fact: every now and then they raise the prices) and you have to pay a fortune to rent a modem.
My package was actually 7 Mbit down, 1 Mbit up.
I'm now awaiting the new ADSL2+ and VSDL packages from my new provider (Acanac), so I can switch to something faster on my copper line. In the end I got the extra modem rental fee corrected (removed) and I was promised the extra month of telephone would be corrected on the bill for next month (the 3rd final bill??) I had about 100$ credit, we're pretty much down to 0$ since they fooled around with last-minute fees.
Bell is out of the door now, I like the new provider a lot better (especially because of the active community support, since their tech support is sometimes hard to reach) and hopefully the new packages will be available soon (they need Bell to approve the new modems, and Bell is taking over 1,5 month now to do this).
Thanks for the reply!
Jurjen | |
| | | Reviews:
 ·Google Voice
·Junction Networks
·Callcentric
 ·T-Mobile US
·AT&T U-Verse
|  Re: fibe.bell.ca. wow, and i thought at&t was bad!
Yeah, what strikes me in all of this is that they must be spending so much money on FTTP (right? everyone says that deployment is really expensive!), and then they offer services that people simply want to get out of, totally wasting and undermining their own investment!
I live in the city that is self-proclaimed as being The Capital of the Silicon Valley, with many international headquarters (from Acer and Ebay to Cisco) that noone can even keep count of, yet the fastest FTTP package that AT&T is willing to offer is 18/1.5 (reportedly with a 250GB cap, but I was not notified if that applies to me, too, and in any case it doesn't seem to be as bad as what you'd be getting from Bell.ca), but the 1.5 part of my package is just laughable!
We should all move to the middle of nowhere like Utah, and get their UTOPIA 50/50 for 77 dollars a month from some ISP like brigham.net on their municipally-owned fibre, without any ridiculous caps in our face! | |
| | | | Jurjen
join:2010-08-18
Montreal, QC Reviews:
·Acanac
·Bell Fibe
| Re: fibe.bell.ca. wow, and i thought at&t was bad! No, they never came around on their decision about the over usage charges. According to Bell, I'm still the cause (with the most ridiculous explanations ever). I once got a small credit, not because I was right, but just so they wouldn't loose me as a customer (I was trying to cancel my account).
Back in Europe I would get 40/3 on copper, free fancy modem (Fritzbox), no caps, no throttling, free access to 1000+ commercial WiFi hotspots through the country (in train stations for example), all for 55€ a month (don't simply convert it to dollars, relatively you can see it as 55$) including taxes. They used to throw in 2 free VoIP lines too, but too many people started using that, so it now comes for a small fee.
FTTH is still very rare, but is coming up slowly. However, the VDSL makes the copper still very useful. But it just makes North-America look like a bunch of amateurs. | |
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| | ratherbe
join:2011-09-12
St Catharines, ON | Check out the reviews for Hughesnet. You will find more bad things said about them. The long and short is that you can not get all good anywhere. Certainly not when you don't have many options. | |
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