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Review by student13  - Location: Montreal,QC
- Cost: $130 per month
Good "nothing"
Bad "everythign else. "
Overall "billing errors/ fighting to get surcharge removed/ waiting to activate gift card 2 mo later !/ trucash.com wanting personal info"
| Pre Sales Information:
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(ratings well below consensus)
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Bell Fibe is a pathetic . I purchased my package from Fairview Mall (Pointe-Claire Quebec) what an awful nightmare experience this has been for me !!!!!!!! Anyways, I set my install for July 30 2013. Installation goes ok .A few weeks later the bills come and god do the problems ever start. Because I have so many difference categories of problems, I actually have to put them in sub categories:
----------NIGHTMARE WITH THE BELL VISA GIFT CARD (trucash.com/dcrstartategies)--------
Instated of just giving free installation, charge me 50$ and they gave me a 50$ gift card that as of this date (Aug 1 2013) I have not been able to activate or use!
July 25: I get card from Bell Store in Fairview Mall (Pointe-Claire , Quebec) . I am told to wait 3 weeks to activate it.
Aug 30 : I activate stupid gift card on on some questionable website called trucash.com. Trucash.com asks for a lot of personal information like :
1. BIRTHDAY
2. SOCIAL INSURANCE NUMBER !!!!!!
3. ADDRESS
4. PHONE NUMBER
Just to activate a stupid f*cking gift card I have to give the the same info I give to a bank for a mortgage. If I had a little more time I would file a complaint with the Canadian Privacy Commissioner about this practice. God knows what kinds of people are handling your information, and good luck proving it was them if they ever misuse it. Anyhow I don't give my social and a wrong birth date but they should NOT BE ASKING IN THE FIRST PLACE ! Now I give them most of my info and the card is activated , now I try paying my bell bill with it, DECLINED WTF! I try to speak to someone at trucash.com about it, had to wait 45 minutes on the phone ...... then gave up .
Sept 1:
I try calling trucash.com again the next day wait 30-40 minutes finally speak to a person. Excuse that they give me : Oh sir, the Bell store have to put money in the account even though its activated. wtf ! Go the Bell store told to come back tomorrow to see a manger (brought my card with me to mall).
Sept 2:
I got he Bell Store with my gift card (again Fairview Mall Pointe-Claire Quebec) , and ask the rude girl person who sold me the damn package to please do something about this... she passes a note to the manager, about getting credit. Give me run around about hy money was not put after 3-4 weks. (
Sept 5-6
Get a manager at the Bell Store Fairview , I show him my gift card who gives me another excuse that oh you will get a noticed in the mail that you card is activated.
sept 30 :
No activation notice in the mail no nothing. Go go the Bell store with the enveloppe, that the gift card came in , noticed the card was missing. I am like wtf in bringing the card so many times to the Bell Store in Fairview Mall, it got lost, basically all I got was screwed over and over again by Bell, and got nothing in the end ....... no gift card no nothing. If I hadn't had to take it so many times over to the Bell store to fight for my money I would probably not have lost it an got screwed... even after chasing my money like a Bill collector !
----Rude sales woman who works at Fairview-----
When I made an installation appointment with Bell Fibe I got served by some really rude chick named Sahar or something like that at the Bell store in Fairview Mall (Pointe-Claire QC) , when I asked her to itemize the exact cost of each service that I would receive boy did I ever get an attitude and a half, almost like she was pissed off why am I asking so many questions about pricing.
-----BS that I got over the phone when I questioned surcharges -------
First off let me say that there were some Bell telephone technicians that actually tried to help me out , so I feel a bit bad writing negative comments but its too much all the BS that has happened to me:
On my first bill I got a 25$ phone line activation charge which should have no been there and was separate from my 50$ installation charge, they tried to feed me some BS line that the discount on my tv reducing my bill to 35$ + 25$ phone line activation fee is 60$ which is kind of like 50$ so that is my installation fee.....what BS ! my installation fee was listed totally separately. god I am getting tired of writing but there is soo much more bs to tell ps I am only on my second Bell Bill. Oh and the kicker, when I said no the installation charge is separate from the telephone line activation fee, the woman hung up on me!
I basically had to call again to get that resolved, by someone of basic normal intelligence.
----Other BS charges like 2.80 touch tone fees ETC.---------
Ok folks, here is the wonderful world of bell charging BS for nothing like :
1.911 fee : about 1$
2.government 911 fee (the real one):1$
3.Touch Tone Fee ? ( what is this 1991) : 2.80$
4.Network Access Fee : 3$
WTF is this BS?
BASICALLY LONG STORY SHORT DON'T GET BELL FIBE , YOU WILL REGRET IT !!! IF Bell ever goes bankrupt, I will jump for joy that day.
Fair warning: reviewer joined this week
updated 3 days ago
Comments:
4 edits | social insurance number issues You should report the company for trying to get your social insurance number, as that is quite illegal(illegal in that people can really screw up your finances with getting it).
Name Bell(even the store) in the charge as well(conspiracy to defraud).
Only government agencies and your current employer are allowed to ask for your social insurance number. Anyone else is just trying to commit identity theft(via the birth date the person supplies) or sell you to another marketer for telemarketing purposes(via your supplied phone number or snail mail or email).
Another thing is that there are also laws about expiry dates on gift cards(edit: you have a prepaid credit card?). Plus laws about activation fees and maintenance fees.
Call Bell 'loyalty and retentions'(or their fraud department) for fixing what is looking like fraud. How many times can they get the bill wrong, along with a stupid gift card scam to refund your install fee.
If the Bell store is a private contractor, don't even bother with them, as they don't really care and would rather people not call Bell(or whatever company they carry) for Bell then to give them trouble for customer issues from sales screwups. Commissions are more important than full customer satisfaction from screwups.
Canada Commissioner for Complaints for Telecommunications Services.
»www.ccts-cprst.ca
Plus maybe the CRTC for your screwy 'phone' bill.
»www.crtc.gc.ca/rapidsccm/register.asp?lang=e
Giftcard info. Click province for specifics.
»www.consumerinformation.ca/eic/s···046.html
Globe and Mail article on giftcards rules.
»www.theglobeandmail.com/globe-in···4203687/
Prepaid credit card rules..
»business.financialpost.com/2012/···y-dates/
Canada department of finance on prepaid credit cards.
»www.fin.gc.ca/n12/12-128-eng.asp
Who can ask for a social insurance number?
»www.servicecanada.gc.ca/eng/sin/···de.shtml
When don’t I have to provide my SIN?
Some private-sector organizations may ask for your SIN. This practice is strongly discouraged, but it is not illegal.
Here are examples of when you don’t have to give your Social Insurance Number:
proving your identity (except for specific government programs)
completing a job application before you get the job
completing an application to rent a property
negotiating a lease with a landlord
completing credit card application
cashing a cheque
applying for a video club membership
completing some banking transactions (mortgage, line of credit, loan)
completing a medical questionnaire
renting a car
subscribing to long-distance or cellular telephone services
writing a will
applying to a university or college. --
Knowledge and curiosity are not crimes and those who are curious should not be treated like criminals.. »www.eff.org/https-everywhere
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| Review by Mr_Newb - Location: Montreal,QC
- Cost: $62 per month
- Install: about 1 days
Good "The connection has been stable."
Bad "Lies, lies and more filthy lies. I haven't been with them for more that 4 months and already prices have gone up twice."
Overall "Unless your time isn't worth anything, and you don't mind calling every month, stay away"
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I have tried Bell 4 times in my life over the past 8 years and things don't seem to be getting any better.
I wanted Five TV, but was basically strong armed into getting home phone and internet with them too. They promised it was fiber to the home (2 different people said this), and I was very clear about it not being fiber to the node but actually a fiber strand that comes into my house. Of course when the Installer came he laughed and said it wasn't even fiber to the node, but rather fiber to the CO 4.7km away. I can still manage about 25/7 instead of 25/10. The connection is stable and consistently fast at least. They undercharged me on the first couple of bills, which they then corrected and gave me a giant unmanageable bill later. I'm sorry, if you go to a restaurant and they forget to charge you for something, they don't double your bill next time, they let it go as it was there mistake.
Every month there is some billing screw up on their end which requires me wasting my time (ghost installation charges, when it was offered for free); no apologies, or here's a $10 credit for your hassle.
I know if you don't have anything nice to say... But people need to be warned about this company. I miss Teksavvy, and I would happily pay the higher cost of setup with them (modem + activation) to not have to go through this hell.
member for 11.4 years, 1194 visits, last login: 13 days ago
updated 13 days ago
Comments:
| Review by fedupwbellbs - Location: Westmount,QC
- Cost Contract price not specified.
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we have had every eastern Canadian service provider bring us cable over the years. none, not one, was/is as bad as Bell Fibe. this is the biggest rip-off in the business with the consistently crappiest, least dependable, most disruptive service we've ever seen. Bell should lose their license..which is a joke since the CRTC works for Bell.
member for 57 days, 0 visits, last login: 57 days ago
lodged 57 days ago
Comments:
| Review by Brano - Location: Burlington,ON
- Cost: $63 per month
- Install: about 7 days
Good "Getting advertised speeds 25Mbit down / 10 Mbit up"
Bad "Low caps. Way too expensive"
Overall "Good but expensive"
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Got a 50% off of regular price for first 12 months thus making it valuable for me.
Connection is stable (had one 10 min outage so far), speeds are close to advertised.
Bell rep screwed up my billing, had to call in to get it fixed ... they got it right on 2nd call :sigh:
...and it's not fiber as others already pointed out, marketing term is Fibe, the underlying technology is VDSL.
member for 11.2 years, 6799 visits, last login: a few hours ago
updated 113 days ago
Comments:
| Review by Bluesmaster - Location: London,ON
- Cost: $80 per month (month by month)
- Install: about 3 days
Good "quick, reliable, friendly knowledgeable staff *mostly*"
Bad "ridiculous cost after the initial 6 months were over"
Overall "Great provider just need to work on the prices"
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Ordered fibe 12 service and had a tremendous deal for first 6 months to a year but have been overpaying until I recently made the switch to 25/10 for what I was already paying. Overall it's been a great experience for the most part until recently with the modems power supply but after being plugged in for nearly 3 years you'd probably wear out too lol. Have recently switched to the 25/10 plan and will edit this review after my speed profile is changed, as my speed tests still indicate I'm still on fibe 12 even though the tech left my place yesterday at noon and upgraded to the new connection hub.
member for 125 days, 6 visits, last login: 59 days ago
lodged 123 days ago
Comments:
 OinktasticLet them use fibre
join:2005-08-24
Scarborough
kudos:2 | I'm pretty sure you labelled your service incorrectly Bell Fibe 25/10 isn't fiber... it's plain old DSL. | |
| | | It isn't FTTH but FTTN which uses both copper and fiber 25/10 is FTTN which stands for fiber to the node. It's not the same as FTTH which stands for fiber to the home but it's still fiber technology | |
| | poker
join:2003-07-20
canada Reviews:
 ·Bell Aliant Fibr..
2 edits | Re: It isn't FTTH but FTTN which uses both copper and fiber Being with that in mind, I hope you realize that even 56K uses fiber optic at an instance or another... 
EDIT: »img855.imageshack.us/img855/563/ont2.jpg
You see, the difference is that the Sagecom modem isn't hooked to a phone jack. Its acting like a router rather than acting like a modem, there is no DSL technology in the way. | |
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| Review by docbill - Location: Stoney Creek,ON
- Cost: $75 per month
- Install: about 5 days
Good "Very fast upload"
Bad "Rediculous quotas, and constant billing errors"
Overall "would not recommend, constantly changing terms, billing rates, caps, ..."
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My review originally appeared under Bell Sympatico. I am now adding this review to this new Bell listing.
It is now 2012 and I am back with Bell again. A door to door salesman sold me on a triple play package free for 6 months. It is however a 2 year contract, which will cost me $300 to disconnect early, and there is a $30 activation fee. I don't really need the satellite TV or the bell phone line. After 6 months, I changed my contract so for the internet portion I am now billed $65/month + $10 for 80 GB extra usage - $10 promotion discount - $4 bundled discount + tax. The bundled discounts make computing my total monthly cost difficult. But with tax I am paying $101 for 28/10 internet + the Good internet satellite package. Don't try to find this deal on the web, this is what I ended up after arguing with Bell to fix there almost monthly billing mistakes.
First the good:
The install service was excellent. The Bell tech showed up on time, and rewired my phone line. I hadn't used the line in years, when I had cancelled the regular phone line one of the reasons was phone picked-up radio signals and the DSL was dog slow. However, with the new Fibe connection I am getting the advertised 25/7 without the same speed both to Bell's test sight, and my favourite speed test site in the US. The Bell router has wireless N, two USB ports, and four LAN ports. Overall it seems like fairly solid hardware. Later I cancelled the phone line and upgraded to 25/10. Again the speed is exactly as advertised.
Now the not so good:
The technician could only connect the router within three feet of the phone jack. So I had to run my own 100 ft cable to get the connection to my computer. The wireless service seems fair, but not as good as my Asus RT-16N.
Now the bad:
For the first month of service the bandwidth counter was way off. Eventually that got corrected. The phone line was installed incorrectly. The wired the outlet so the internet line and the phone line were wired together. I fixed that myself. Eventually though I cancelled the phone line, because of constant harassing phone calls (even though I never gave ANYONE the new number) and the obscene monthly price for a line that was lower quality than my VOIP.
When I upgraded my network speed and cancelled the phone line, Bell forgot to process the order to cancel the phone line and to add dry-loop. When I called to check on the cancel order they did the cancel right away, but did not add the dry-loop. So I was without internet for 3 days. They also decided to count changing my internet service as a cancel, and charged me the cancellation fee. They also charged me $65 for what was suppose to be one of my free months.
Billing errors happened on almost a monthly basis. The last two months have finally been without error. I think each time I called and ultimately went through the customer retention process because I said I wanted to cancel, I ultimately ended up ahead as a result. However, saving 1 or 2 dollars a month eventually isn't nearly worth the aggravation.
Because I don't trust Bell, I did not cancel my Cogeco service until I had used Bell for a month. After 5 months I finally ordered service from Start.ca, because one internet service, especially Bell is simply too unreliable. Anytime there is a Bell truck in the neighbourhood, I can count on the internet being down for half a day.
I like the reliability and bandwidth of having two providers. So currently I have both Bell and Start. However, I received a notice a rate increase on January 13th, 2013. I just called and got an additional discount to compensate, but I will wait and see if the discount really shows up on my bill.
- update 2013-02-25 -
The promised discounts showed up in January, then in February they dropped off as well as one of the other discounts I was already receiving. Net effect, my bill went up even higher than it was before. I called Bell, and again they are apply a set of discounts. Not enough really to stick with them, but enough for me to hold my breath a bit and see if TekSavvy does a sign-up special this spring rather than switching right away.
- update 2013-02-26 -
That does I'm dumping Bell. On the 4th of February they sent me a letter my usage limit was being raised 15 GB per month to 140 GB. With my 80 GB per month I was purchasing that brought me up to 220 GB. To day I logged into my account and see on the 13th they dropped me down to a total of 175 GB and again raised my rates. Of course there was no e-mail notifying of the drop in usage limits, or this new raise in rates. All I can say is Bell Canada sucks. They are not trust worthy in any sense of the word. I'm dropping them tomorrow and that is it.
member for 6.9 years, 174 visits, last login: 13 days ago
updated 220 days ago
Comments:
| | Bell Fibe Support Bell Fibe support is the worst. I signed up for the service a few weeks ago and, unbeknownst to me, they turned my service off. Whoops! A tech support agent came to my place and was unable to solve the problem. Whoops! He indicated that the service would be up and running once head office opened on Monday.
That was a long shot. The service was not re-instated. Back to square one.
Fast forward to today (which I guess I could do if my TV was working). My service is still not running and I am sitting on the line with call support (… clock ticking by).
Here’s a surprise… call support is unhelpful (not as bad as last time though, when I got hung up on). And, of course there’s the same useless protocols which do not help fix the problem. And I have to explain the problem and my frustrations again and again.
Why am I on the phone this time you ask? Great question! Because another tech support agent was supposed to come today between 8 am and 12 pm. No show. Whoops!
Now I am on the line explaining my situation again and I still don’t have TV or Internet. It’s been over 1 week!
Screw you Bell Fibe. Don't get it. Go with Rogers or any other provider with a clue! | |
| | | Bell Fibe So I got a call about a week ago from a Bell rep. I was offered 1 yr home phone (free - no monthly fees, no contract), 1 yr fibe internet (free - no monthly fees, no contract), and 1 yr fibe tv (free - no monthly fees, 1 year contract after the initial free year). Naturally I didn't turn down a year of free services (specially since they claim they are supplying the highest tier of services they have). After doing very little research to confirm what I already knew (that true fiber optics in the city doesn't really exist, since it's fiber optics to the building, then the standard twisted phone line to my unit). Needless to say, I do plan on keeping my current services from Rogers, since we all know Bell is unreliable. Anyways, I have the installation rep here. Once he's done here, I'm going to run a few speed tests, including a few downloads over a gig (for both my current 25/10 Rogers, and the new 25/10 Bell), and let you guys know whats what. | |
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| Review by TomsReports - Location: Etobicoke,ON
- Cost Contract price not specified.
Good "Some of the tech people were helpful and knowledgable"
Bad "The whole thing was a fiasco and a huge waste of my time."
Overall "Run away screaming."
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(ratings well below consensus)
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Bell announced their new Fibe service in my neighbourhood (this was late Fall 2011) and had a good promotion so I signed up for their mid-tier service.
I met a Bell tech person at the house (I didn't live there yet) but he was unable to get the service working. More service calls and trips ensued until I was eventually told that the middle tier service was not possible - that it was not possible where I lived and shouldn't have been sold to me - so they changed my modem and dropped me to the lowest tier of service.
The first problem I had was that I was still in Bell's systems as having the mid-tier service and modem, which caused a variety of problems, including the fact that they never stopped billing me for the mid-tier service. (When I eventually cancelled the service they wanted two modems back!)
The other problem was that the promotional pricing disappeared - so I was being charged full price for a level of service I didn't even have. When I gave them all the information about the call on which I arranged to get the promotion they told me that the call and the deal simply didn't exist. I was greatly relieved when they eventually changed their minds about that - one is pretty powerless when told that the call never happened!
However, I was still paying for a level of service I didn't have and the level of service I did have was inadequate. Speed tests revealed I was getting less then the lowest tier of service - the last tech person had warned me that my house was too far from something, so this wasn't a total surprise in the end - so I gave up and cancelled.
I never got reimbursed for being charged for a higher level service then I had, but at that point my energy was spent.
On their side, to the very end the tech people knew I had been degraded to the lowest level of service and didn't think I should have been sold any service at all, while the billing system/dept continued to believe that I had mid-tier service and everything was fine.
member for 1.7 years, 16 visits, last login: 4 days ago
lodged 264 days ago
Comments:
| Review by blakenet - Location: Montreal,QC
- Cost: $185 per month
- Install: about 45 days
Good "la connection est bonne quand elle fonctionne"
Bad "beaucoup de problemes, support technique LAMENTABLE fausses representations lors de la vente installation sans le matériel ..."
Overall "cherchez ailleurs, look anywhere but not bell"
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jai prit le forfait bell internet fibe 25, avec un forfait télé , lors de l'abonnement le vendeur nosu a dit que nous aurions droit a 250gb de telechargement, que l'installation aurait lieu 3j plus tard.
le lendemain de la supposée visite qui as eu lieu, je telephone a bell pour savoir pourquoi le technicien n'Est pas passé, on m'informe que la visite a été deplacée 2j plus tard... (trop dur dappeler pour avertir le client)
finalement le technicien finit par venir mais n'a pas le modem haute vitesse necessaire avec lui... me promet quil reviendra le lendemain
le lendemain soir ayant toujours pas eu de visite de technicien jappele bell qui sexcuse et me rescedule un autre rendez vous le lendemain
finalement l'installation finit par se faire, la vitesse est stable super mais ... la ligne n'est pas stable et coupe souvent (bell met la faute sur le filage neuf du bloc) ... jai donc annulé mon abonnement avec eux apres 10 jours et jai maintenant recu la facture ou on me charge 125gb au prorata... je vais encore devoir les appeler
member for 2.5 years, 530 visits, last login: a few hours ago
updated 326 days ago
Comments:
| Review by arshad14 - Location: Scarborough,ON
- Cost: $70 per month
- Install: about 60 days
Good "If you don't have to make any changes on your plan then Bell is good"
Bad "The monthly cap is waaaaay too low."
Overall "Be sure to get the usage insurance because it doesn't take much to go over the cap."
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If it wasn't for Bell_Darryl I would've left Bell. Bell's site says that I can get Fibe25 in my area, which turned out to be false. I also remember having 7Mbps upload last time I had Bell Fibe on the Fibe16 but this time around I can't. In any case, Bell gives us what we have learned to expect from them, Horrible Customer Service but good Quality of Service when it works. Bell should really consider training more people like Bell_Darryl and give others the same level of dedication as him.
Had to switch over to Start Cable service by Start Communications, a Rogers TPIA because of the 19th century data caps set by Bell.
member for 6.5 years, 124 visits, last login: 28 days ago
lodged 1.5 years ago
Comments:
| Review by jbiss_ca - Location: Montreal,QC
- Cost: $75 per month
- Install: about 50 days
Good "Stable connection, excellent speed (25Mbits down / 7Mbits up)"
Bad "Terrible biling department, very low caps, expensive price"
Overall "Use Dell Grab & Go kit to get 3 free months and quit"
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I replaced my 5Mbits DSL connection with a Bell Fibe 25 deal. I got the Dell Grab & Go kit for 30$ for the free installation and free 3 months. Installation went well however the work order had the wrong speed profile. It took 3 weeks to have that corrected.
Even though I was signed up on a promotion, I got billed the full price (including the initial installation fee) which came to approx 160$ I was able to get it credited (not reimbursed) but I had the the same problem for all of my 'free' months. I needed to call in every time and have it credited. There was a note in my file to credit since no one seemed to know how to apply the promotion.
I dont like Bell but it was the best deal since the dry loop is free and so in the modem. Using another login account gets arround the bandwidth limitations.
member for 5.9 years, 388 visits, last login: 1 days ago
lodged 1.6 years ago
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