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SureWest Cable page on DSLReports
Six Month Rating Unavailable
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bullet 2 reviews (1 good) (1 bad)
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Review by (hidden by request)

  • Location: Sacramento,Sacramento,CA
  • Cost: $65 per month (12 month contract)
Good "Surewest can spell its name right most of the time."
Bad "SUREWEST IS DESPICABLE FILTH"
Overall "Now just a subsidiary of a far-away, uncaring corporation, not a local business at all."
Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:

As I'm writing these words, it's eleven a.m. on a weekday, and I've been...as ALWAYS... on hold for over an hour.
The FAQs on the website do not help you.
The remote control is a train wreck.
The Owner's manual is gibberish...but it also never includes any answers to the questions you happen to have at all. If I tried for ten years, I could not do as bad a job as SureWest has done in that area,either.
The on-screen interface is a massive time-waster which never gets better.
If you fork over your money to SureWest, you won't have any time to
work at your job. You'll spend all your time taking forever every single time you try to record every single program, fruitlessly searching for answers in the terrible manuals they dump on you, and sitting on hold, except when you're writing e-mails SureWest won't answer.
Surewest will eventually answer the phone when it comes to selling you a bunch of services you don't need, but when you need help, they treat you like you, the customer, are a germ.
The blame, of course, lies with the pestilent, virulent, poisonous excretia who run Surewest: the absentee management and the absentee owners.  The employees are not to blame, not that it matters, because the new owners and management have fired almost all of them, so no one answers the phone or responds to "Chats" or e-mails.
SUREWEST IS DESPICABLE FILTH. Never, ever give your money to these evil parasites
STAY AWAY FROM SUREWEST.
STAY AWAY FROM SUREWEST!!!
STAY AWAY FROM SUREWEST!!!!!

(review was emailed from domain lycos.com)
lodged 2.2 years ago

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