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Review by Arne Bolen  - Location: Planet Earth
- Cost: $55 per month (month by month)
Good "Excellent quality, advanced features, visual Call Flows, very good support and low rates"
Bad "Can't find anything bad"
Overall "Excellence in VoIP!"
| Web-site:
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(ratings match consensus)
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UPDATE: Sep 08, 2013: Since my last update I mostly use Anveo Direct for my outgoing calls. The benefit of using Anveo Direct is that the audio goes directly from the carrier to my SIP device, something that improves the already excellent audio quality. The latency is of course lower with Direct Media. Other benefits of using Anveo Direct for outgoing calls are extremely low rates and the ability of being able to decide which carrier I wish to use.
In addition to outgoing calls I also use Anveo Direct for incoming calls on certain DIDs with one Zone Worldwide channel. It's certainly worth the monthly $17.00 to have my own channel with unlimited number of incoming minutes.
I'm extremely happy with Anveo and I can warmly recommend them.
UPDATE: Sep 24, 2012: It's almost 2 years since I became a customer of Anveo.
During this time I have made many feature requests and most of them have been implemented within 1-2 weeks. That's very impressive! Anveo really listen to their customers.
The audio quality of calls is the best I ever experienced. And I love the many useful features. With the Call Flow system I can design my voip service the way I prefer it.
IMHO Anveo is one of the best providers on the market and I highly recommend their services to anyone looking for a voip provider.
UPDATE: Apr 7, 2011: I have noticed Anveo support has a very fast response time. Every time I post a support request my request is completed/answered within 3-5 minutes. I can't recall I ever have experienced such quick response from any other service provider.
Anveo is not just an ordinary voip provider. It's a combination of a feature rich voip provider and feature rich hosted PBX with a low price tag.
A very nice feature is the visual call flow. Instead of filling in a lot of fields you just drag-and-drop the call controls you want to use. The graphical visual call flow makes it extremely easy to configure your Anveo account.
I simple love this graphical visual call flow, it's a lot more easier to configure the account compared to the traditional "fill in a lot of fields" way of configuring.
Anveo has many useful advanced features, more features than most other providers of voip and hosted PBX.
It seems Anveo has its data center somewhere in east USA, I am not sure where. However despite this the sound quality on calls from European callers is very good, a lot better than I expected. It seems only G711 is used for audio.
The problem being located in Europe is that the audio stream on calls from European callers goes from Europe to USA and back to Europe. But with Anveo the latency is not noticeable, I am not sure how this is possible. Maybe it is because Anveo is using the high quality carrier Voxbone for European DIDs and Voxbone may route the audio stream directly to my European hosted PBX.
I am still testing Anveo but so far I am very satisfied with Anveo. For SOHO Anveo is an excellent choice.
member for 4.2 years, 2366 visits, last login: a few minutes ago
updated 27 days ago
Comments:
 | | Right! Obviously you have some kind of affiliation with Anveo, since no customer is that knowledgeable about another company. Any time someone posts on the forum for help you seem to have the answer complete with screen shots. I also don't buy your "best audio quality" you've ever heard deal. I found zero quality difference between them and voip.ms or callcentric, or even analog lines. Certainly not enough to boast that it's much better. | |
| | Reviews:
 ·Anveo
1 recommendation | Re: Right! Well, if you looked to the right, you can see the other reviews he's written. He seems knowledgeable about those other services as well. So is he affiliated with Anveo's competition at the same time? That sounds absurd, right? I happen to be very knowledgeable about Anveo myself, after calling their courteous sales team excessively, and asking for info.
I get the same bad review wording on occasion from a small few of my customers. A have had written that "...all the many 5-stars ratings for my service must be written by their own team." Th =e truth is, Apple doesn't allow app developers to rate their own apps, and further, I AM the whole team...just me! Now I have a couple reviews that are wrong, not totally truthful, hurtful and have a direct impact on my sales...therefore I am sensitive to statements. Just sayin'..... | |
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 VexorgTR
join:2012-08-27
Sheffield Lake, OH
kudos:1 | Come on....... Every one of your last 4 reviews is 100% perfection for ALL categories.
I find this hard to believe the reviews. Nothing's perfect. | |
| | Reviews:
·Anveo
| Re: Come on....... I get A LOT of 5-star ratings for my service and people say the same thing. They think I'm writing my own reviews or something, but I can't even write a review for my own service!... and let alone over 120 of them. Don't be so quick to think "fake or scam". Some services just really are that good. | |
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| Review by ssavoy - Location: Luzerne,Luzerne,PA
- Cost: $5 per month
- Install: about 4 days
Good "Fast port-in, free incoming calls, good call quality"
Bad "Calls blocked at random"
Overall "Can't really treat them as a true phone company"
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Ported a family member into Anveo in early July which only took ~4 days from a Verizon landline. Call quality was good and calls were fine. However, we were blocked from dialing certain exchanges due to high interconnect charges from the local telco. Sometimes these calls went through, sometimes they were blocked. It was seemingly random when these calls would work. Anyone could call us, we couldn't always call them. It should either work 100% or fail 100% of the time. Randomness was annoying.
This issue I understand is not that uncommon in the VoIP world, but their only saving grace is in their Terms of Service which state they don't have to deliver all calls....or something of that nature. Regardless, I emailed customer service by opening a free ticket which had a 24-48 hour response window which they responded at hour 49 only because I nudged them after 48 hours. CS simply stated they can't deliver calls to those destinations. There was no offer to pass an extra fees along to us or any additional support. Then after a week I noticed they changed their free support window to 72+ hours.
I responded to their reply, including the fact that we were able to dial these numbers successfully at random times, to which I received no follow-up. I even asked what would be involved in using Anveo Direct, to which I received no response. After ~10 days or so I nudged the ticket again for some kind of answer, and it's been a month and still no response. The ticket is STILL open after 45+ days and I never got a reply after that initial response that basically said "We can't do it."
We just recently started having difficulty dialing certain toll-free numbers as well. We attempted dialing Comcast customer service along with another 1-888 number to which the call failed at being delivered. I tested all of these failed numbers on another Anveo account and had the same experience.
I hate to be that guy with the negative review, but the fact their customer service was satisfied with a "We can't do it" answer nor tried to save my business by offering migrating the account to Anveo Direct means I cannot really treat them as a real telephone company nor recommend them to anyone else after this experience. It's really a shame, because I'd be giving them a much better review if their customer service was at least better.
I am in the process of porting out the line to VoIP.ms which does not block any of our calls and customer service has responded to my inquiries within minutes.
Sorry Anveo, I really gave you more than enough opportunity here.
member for 6.1 years, 518 visits, last login: 2 days ago
updated 35 days ago
Comments:
anveoPremium
join:2010-02-08
kudos:1 | Thank you for the review. I am sorry to hear about blocked calls. Indeed calls to some rural exchanges with high interconnect charges are blocked. We did not do it in the past but some users had started to abuse it and as a protective measure the block was implemented...
The good news is that we are working on the solution to address it.
As far as switching to Anveo Direct; Anveo Direct is wholesale service and you can not really connect IP phone or ATA device directly Anveo Direct as it does not support SIP Registration and uses IP authentication only. | |
| | ssavoyPremium
join:2007-08-16
Dallas, PA Reviews:
·Anveo
| Re: Thank you for the review. Thank you for your quick response. I would be willing to use Anveo again after this was implemented in some way that would at least give the end-user control over what happens when a call would be blocked instead of the randomness that was experienced. I can only assume the call was being routed out different carriers each time and whatever had a rate below a specific threshold was allowed through.
Also I noticed your Anveo Direct rates are published online, and the numbers that were blocked seemed to have rates no higher than some other areas that we could call fine. Granted, Direct is a separate service but at some point I would assume the calls are still routed through the same carriers at the end of the day. | |
| | | anveoPremium
join:2010-02-08
kudos:1 | Re: Thank you for the review. Internally Anveo retail service uses Anveo Direct for all inbound and outbound calls.
As you probably know by now Anveo Direct has interconnects with multiple carriers and includes flexible LCR (Least Cost Routing) technology to deliver calls in the cost effective way.
I assume that you are quite technical person so I will provide in-depth technical answer to "random"(or what looks like "random") blocks that you've experienced.
Here is what happens when Anveo retail service sends a call to Anveo Direct
1) Anveo Retail sets a set of special Anveo Direct LCR headers to contol Anveo Direct LCR model (if you are curious you can find them on DSLR)
in particular: 'call rate cap' and carriers/routes to be used for the call and failover option.
2) then Anveo Direct finds which carriers/routes among specified in step 1 have the actual calling rate to a given destination number less than 'call rate cap' specified
3) next Anveo Direct orders the list of available carriers/routes by calling rate (lowest to highest)
4) finally Anveo Direct sends a call to the first carrier in order
5) if that carrier/route fails to accept the call (wholesale carrier are not oblidged to accept all calls) then Anveo Direct sends a call to the next one in order. It continues until the call is accepted by some carrier or no more carriers to try.
Because of the built-in failover capability Anveo (via Anveo Direct) provides exceptional reliability for outgoing calls (domestic and international).
However, in your case, because the call is made to a high cost area in US and Anveo retail sets 'call rate cap' the list of carriers which might deliver a call to the destination number is small (most likely it is 1 or maybe 2 carriers/routes). If that carrier occasionally declines to accept the call there is no really another route to failover to and the call is not getting through.
Obviously increasing the 'rate cap' will increase the list of carriers/routes but it will also increase how much we will get charged for the call.
We will not be exposing the same level of call control as Anveo Direct has because it will confuse majority of customers and the solution will allow user to select extended coverage within US at a higher per call rate.
BTW If you are looking at Anveo Direct rates then you need to use prices which show ALL Carrier/Routes as all other rates are based on strict LCR (only a single carrier with the lowest rate) without failover option. | |
| | | | | | | ssavoyPremium
join:2007-08-16
Dallas, PA Reviews:
·Anveo
| Re: Anveo Direct gives you full control Good to hear. As I said I set this up for a family member to be relatively "set-and-forget". Anveo Direct seems like a good service....and our Comcast IP addresses never change unless we change the MAC of the router so IP Authentication might have worked fine. I was primarily interested in it as a stop-gap until our Anveo balance was depleted to give them more time to look into the issue. But Customer Service not responding to any of my emails after the first one was still a second issue which kind of made the main issue worse. | |
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| | anveoPremium
join:2010-02-08
kudos:1 | Re: Thank you for the review. said by ssavoy:Thank you for your quick response. I would be willing to use Anveo again after this was implemented in some way that would at least give the end-user control over what happens ...
No more blocked calls! Please take a look at »[Anveo] New Features | |
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| | | | justsosoPremium
join:2013-08-19
united state | Re: Thank you for the review. To be fair, its not just the voip providers doing this. Being part of rural America, drop calls are very common from multiple cell phone providers as well as long distance carriers. Our small telco is getting beat up from calls on this very issue. | |
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Reviews:
·callwithus
·Callcentric
1 edit | Might be interesting.... Might be interesting to check some of the various rates to the rural areas by using the CallWithUs (CWU) rate checker.
Go to this page, then enter the phone number in the box which says [Enter the phone number]. You must use 11-digit format for US numbers (1+AC+number) and not use any hyphens etc.
»www.callwithus.com/showrates | |
| | ssavoyPremium
join:2007-08-16
Dallas, PA | Re: Might be interesting.... Thanks - this is a really handy tool! | |
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| Review by johnseiffer - Location: Milford,New Haven,CT
- Cost: $4 per month (month by month)
- Install: about 1 days
Good "Inexpensive and a huge number of configurable options - also voice fax and text on same number"
Bad "All the options happen on the web interface which is very arcane."
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I've been using the service for a few weeks. The quality is great (once I adjusted the TX gain on my OBI 100 - but that isn't Anveo's fault).
It does so many things - I now have my incoming calls ring on my cell phone and my office phone at the same time. But you have to know where, how to configure that stuff.
The folks here at DSL Reports are great for helping with this.
-=-=-
I'm downgrading the review after using the service for a couple of months. There are several times I'm dialing a number (usually a conference call but not always) and the number is refused by service carrier.
Also a couple times a week I get incoming calls that ring once and disappear. Not from a number I'm familiar with. One time this happened in the middle of the night.
When it works it sounds good.
-=-=-=-=
I have upgraded the reliability. Haven't had any connection problems or phantom rings in a while (I was told the rings are due to my OBI 100 not Anveo).
I'm still keeping "value for the money" as 4 not 5 because I can't call some conference call numbers. I realize these numbers charge the phone companies and Anveo would loose money. I'm requesting a plan that would allow me to pay more and (get more value) to be able to make those calls. That would be more value for my money.
member for 160 days, 6 visits, last login: 81 days ago
updated 81 days ago
Comments:
| Review by grand total - Location: Mississauga
- Cost: $4 per month
Good "Inexpensive, quality service that just works."
Bad "Nothing."
Overall "Trouble free, value for money service."
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15 June 2013
I had an Anveo account for a long while before actually porting my number to them using the "free" porting offer. The porting process itself was easy and painless and completed in 6 days. The "free' porting offer itself did not drive my decision to port to Anveo, I had already decided to do it and it was just a small unexpected bonus.
My wife had been (very) unhappy with our previous provider, incoming calls going straight to voicemail and outgoing calls that didn't connect or had terrible audio and she really wanted to go back to Bell, but I managed to persuade her to let me give Anveo a try. Fortunately they have not let us down, Anveo just works.
Sound quality is excellent and, for a Canadian it's hard to beat the price. We have the unlimited incoming option, E911 and a small amount of outgoing, we rarely spend more than $4 per month.
Anveo's website attracts a lot of comments, positive and negative, but I find it generally easy to use, I do occasionally have to search to find what I want, but it's always there.
Support - on the one occasion I needed it the response was rapid and to the point. The support engineer understood what I was asking and his reply completely answered my question.
Overall I have been using Anveo as my main provider for 10 months and I am a very satisfied customer.
member for 7.9 years, 1903 visits, last login: a few hours ago
updated 108 days ago
Comments:
| Review by amd64now - Location: Orleans,ON
- Cost Contract price not specified.
Good "Excellent call quality, excellect support"
Bad "No Canadian CNAM and ATA adapter config documents limited"
Overall "Great call quality, great support. Bottom prices for DID and calls"
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May 2013:
Outbound Canadian CNAM is working on Anveo. No official announcement yet, however, its a nice addition.
Service is excellent. When there is an issue, support responds fast!.
I did a quick calculation of what I have paid since Jan 2013 to the end of April 2013 and total I paid for my inbound DID and outbound calling with E911 included is $13.38.
Four months of service for $13.38. Amazing!
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Feb 2013:
I have decided to put Canadian CNAM support to the side for my primary voip provider. I have moved to use Anveo as my primary voip provider. Very happy with the call quality inbound and outbound.
Free porting, $2 dollars per month unlimited inbound, .80c E911 per month, and 0.005 outbound in Canada is very good.
The support at Anveo is excellent. They are friendly, helpful and respond fast.
If you want bottom prices with great call quality, Anveo is an excellent choice.
________________________________________________________________
2012 review:
Anveo has been mentioned a number of times on the voip tech forum so I had to try the "cool-aid". I have a couple of weeks of trying Anveo out and I am impressed with the call quality, support and costs.
I can comment first hand about the excellent support. I had issues with call quality with a specifc area in Canada. On Saturday evening, I e-mailed support and mentioned my calls were getting dead air and when I did get through, poor voice quality. By Sunday morning the issue is resolved. They had issues with primary carriers rejecting the call and its using backup. They put the numbers I am calling in override (in their words "no matter the costs") to get my call through primary carriers. Call quality is then excellent to the destination. All of this between Saturday evening and Sunday morning.
I only call within Canada and receive calls mostly from Canadian numbers and one of the nice features with Canadian calls is the CNAM delivery with the call. Unfortunately, Anveo does not support the delivery of incoming name and outgoing name from the ATA adapter. CNAM database lookup, which does cost per lookup with Anveo, does not cover all incoming display of name with Canadian calls.
The call flow diagrams are a very nice feature. It takes some time to get use to it but its a very powerful tool.
Other than not supporting the Canadian CNAM delivery, its a excellent provider so far for calling within Canada. With Canadian CNAM support, I probably would switch to Anveo as my primary provider.
member for 6.5 years, 257 visits, last login: 8 days ago
updated 145 days ago
Comments:
| Review by ajhaji - Location: North York,ON
- Cost: $10 per month
Good "Unlimited incoming calls for a very low rate. Very good reliability."
Bad "Unlike some competitors, they don't offer unlimited sub-accounts."
Overall "An excellent choice for reliable VoIP."
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I moved my DIDs from VoIP.ms to Anveo a few months ago when VoIP.ms was having severe Canadian DID issues. I couldn't be happier. Incoming calls to my DID almost always go through (I'd say over 99% of the time). I like the way Anveo has their POPs set up and the automatic failover is great. Anveo has gone down only twice since I signed up, which is a lot more than I can say about VoIP.ms—I had daily issues with them. I still use VoIP.ms for outgoing and toll-free but Anveo is my provider of choice for incoming calls (DIDs).
Update (2013/05/06): Now that Anveo has added outgoing Canadian CNAM support, I have started to use Anveo for outgoing calls as well as incoming, since their rates to call within Canada are only 0.5¢ a minute. They have also been working on another complaint I had—certain 1-800 numbers weren't accessible (such as the Rogers 1-800 number). They are now accessible. With these improvements, I can see Anveo replacing VoIP.ms entirely for most of my uses.
member for 11.6 years, 3482 visits, last login: a few hours ago
updated 152 days ago
Comments:
| Review by Mango - Location: Alberta
- Cost Contract price not specified.
Good "Probably the most reliable and most configurable PAYG VoIP provider"
Overall "April 2013 Invoices almost $3 USD - very satisfied"
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The title of my review is a joke based on the review before mine, from someone who spent nearly $4000 with CallWithUs. Despite both business and personal use of Anveo, I have not yet reached that level of commitment. This is somewhat of a disappointment - when a service provider is this good, I wish I could support them more by giving them tons of business. Perhaps I can send them some new customers with this review.
With the release of Anveo's new features, I decided to update my review. Anveo Direct now offers extremely configurable call termination services. Among other features I've never used before, I can now choose a specific carrier I want to use, configure least cost routing in many different ways, selectively block specific routes, view a SIP trace for each call, and allow audio to travel directly from the carrier to my phone.
I find direct audio particularly exciting because not many service providers support it. I use a Linksys SPA921 with "Handle VIA received" and "Handle VIA rport" turned on, behind a Tomato router with no port forwarding. The SPA921 is registered to my Asterisk server which handles routing calls to Anveo Direct, and it has directmedia and directrtpsetup turned on for all peers. So far, on the routes I've tested, this works perfectly.
As for Anveo Retail, it now supports Canadian CNAM for outgoing calls. As usual I enjoy using its Call Flow Builder to easily build complex routes for my phone number. Anveo uses DNS SRV for failover and its carrier will automatically route inbound calls to backup equipment, if the primary equipment should fail. I think this is effective as I do not notice regular downtime.
I often see people complain that Anveo's website is complex or that their user interface is difficult to use. I found it no more difficult to learn than any other service provider. In fact I timed myself the first time I used it. It took me under 8 minutes to go from zero to having a working phone with voicemail. (I deleted the default call flow because I wanted to see if I could set it up intuitively.) True, anything could be made simpler, but I can think of no way to do so while maintaining the level of control users currently have. If you require a VoIP service provider that is extremely reliable, cost-effective, and has features that make call routing as close as possible to limitless, I think Anveo is the one.
member for 4.7 years, 2826 visits, last login: a few hours ago
updated 153 days ago
Comments:
| | Anveo Canadian CallerID When I spoke to Anveo via Live Chat the support rep said Canadian Caller ID is supported via CNAM. | |
| | Mangowww.toao.net
join:2008-12-25
Alberta
kudos:11 | Re: Anveo Canadian CallerID Thanks! Good to know  | |
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| Review by CaptEd - Location: Overland Park,Johnson,KS
- Cost: $3 per month
- Install: about 12 days
Good "Cheap DIY VoIP phone account"
Bad "Hard to navigate website"
Overall "Prior experience with other VoIP providers almost a necessity"
| |
Watch out for the caveats! Free is not really free unless you meet every point. For example setup fees.... even though they are very low, still apply unless you opt for one of their paid subscription plans. So the "Free" subscription costs $3 setup then $1/mo per phone number ($1.49 for toll-free number) and about 2 cents/min for each call. "Free" porting may or may not apply, but $15 is not that much anyway. That's half of what others charge.
The main thing is there is no roadmap to navigate their setup. Once you know where to go, the trip is easy. I just got online with their chat support today for the first time. Found out their hours are 11-5 EST. Probably why I never saw the chat ONLINE available since I first logged on a month ago. I just assumed it was permanently down.
I did call once or twice and spoke with a tech (Dennis). He was very pleasant, but still a techie, and talked over my head, basically just repeating the info on the website which I found confusing, and I have had 3 other VoIP providers in the past couple of years.
Anveo has a steep learning curve, but once you find the answer, you see how simple it really is. This allows you to setup your own phone system without having a sales person cramming you with something you don't need. My Voip bill is now reduced from $81/mo at RingCentral to a little over $3/mo with Anveo.
member for 10.7 years, 165 visits, last login: 29 days ago
lodged 159 days ago
Comments:
cb14
join:2013-02-04
Miami Beach, FL | good company, miserable web site Their web site is bad and it is mystery to me why they do not do anything on it. It was apparently set up with the purpose of turning off new customers, I guess.  | |
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| Review by von Monster - Location: undisclosed location
- Cost: $2 per month
- Install: about 130 days
Good "Support upfront and honest, service works like a charm"
Bad "Website can be confusing, especially to non-technical users."
Overall "By far the best value for dollar service I've used"
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Anveo has been a great provider form the start, especially pursuing a difficult number port that my previous provider couldn't have been less helpful with, See »[Anveo] Difficulty porting number
After I was able to get the number ported the service has worked without issue, to the point that other members of the household don't even notice not being on the POTS anymore.
The only issues I see with the service over another provider is that there isn't alot of hand-holding or documentation for the somewhat confusing website to be found, but almost every question I've been able to think of has been solved by a quick trip to Google, which always leads back to a DSLR thread in which it's been answered. So with that in mind I high recommend this service to anyone willing to do their own research.
** It should also be mentioned that despite not supporting outgoing CNAM in Canada Anveo covers more Canadian DIDs than any other provider I've found, and is in fact the only one servicing mine.
member for 1.5 years, 618 visits, last login: a few hours ago
lodged 210 days ago
Comments:
| Review by JJ_GTA - Location: Ontario
- Cost: $5 per month
Good "I love the many options available and ease of configuration (SMS, Fax, etc)"
Bad "None"
Overall "Anveo provides a quality product with lots of bells and whistles for a low cost."
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I originally started using Anveo as an alternate to test with. I like them enough to use them as my primary provider.
I would like to see outbound Caller Name ID in the future.
I would like to see cheaper sub accounts. I keep trying to find workarounds to the 2 account limit.
member for 4.5 years, 129 visits, last login: 52 days ago
lodged 241 days ago
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