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Ten years an Anveo customer, still very satisfied. 21 February 2020 I realised that Anveo is now my longest duration telephone provider. I spent 6 years with Bell, no real problems except lack of features and cost. I then spent 7 years with Vonage which was mostly trouble free and certainly cheaper than Bell, but financial issues prompted me to look for something cheaper and I found VoIP and VoIP.ms came to the rescue. It was a good intro, but after 2 years of annoying issues and poor support (I understand that things have improved) I was ready for another change and Anveo was it. I've now been with Anveo more than 8 years and cannot imagine ever moving on. 23 April 2019 More than 7 years with Anveo now. I'll soon need to sign up for another year of service (at a discount for buying a year at a time) and have no qualms about doing that. Anveo has become a trusted supplier in my life, one less thing to worry about. 3 May 2017 More of the same. Uninterrupted service always there when you need it. 24 December 2015 Another uneventful year of trouble-free service from Anveo. Dull to read about, but great to live with. 24 December 2014 I've now been with Anveo for 3 years (today). Still very happy with the service. Trouble free, inexpensive and packed with features. 15 June 2013 I had an Anveo account for a long while before actually porting my number to them using the "free" porting offer. The porting process itself was easy and painless and completed in 6 days. The "free' porting offer itself did not drive my decision to port to Anveo, I had already decided to do it and it was just a small unexpected bonus. My wife had been (very) unhappy with our previous provider, incoming calls going straight to voicemail and outgoing calls that didn't connect or had terrible audio and she really wanted to go back to Bell, but I managed to persuade her to let me give Anveo a try. Fortunately they have not let us down, Anveo just works. Sound quality is excellent and, for a Canadian it's hard to beat the price. We have the unlimited incoming option, E911 and a small amount of outgoing, we rarely spend more than $4 per month. Anveo's website attracts a lot of comments, positive and negative, but I find it generally easy to use, I do occasionally have to search to find what I want, but it's always there. Support - on the one occasion I needed it the response was rapid and to the point. The support engineer understood what I was asking and his reply completely answered my question. Overall I have been using Anveo as my main provider for 10 months and I am a very satisfied customer. member for 18.4 years, 5941 visits, last login: a few minutes ago updated 2.3 years ago
A reliable service. I didn't experience any issues with anything. When I had a question, it was answered quickly and directly. Would recommend. member for 5.3 years, driveby review (so far) updated 5.3 years ago
This review disappeared due to age so I decided to update it. I don't think I've touched my Anveo Direct configuration in that time. It just keeps on working without having to mess with it. I primarily do termination to Canada and use the Iristel routes for 90+% of my calls. Audio quality is consistently good and latency is very acceptable. The ability to have audio travel directly between your phone and the carrier, and the ability to select specific carriers, is so valuable, both in the ability to consistently provide high quality phone service, and (in theory) for ease of troubleshooting (although I never do any troubleshooting because it always "Just Works"). Anveo Direct would be a bargain, even at more sane rates. -- I primarily use Anveo Direct, because I own a PBX which takes care of the call routing features I would otherwise use Anveo Retail for. Direct's call termination services are extremely configurable. I can choose a specific carrier I want to use, configure least cost routing in many different ways, view a SIP trace for each call, and most importantly, configure audio to travel directly from the carrier to my phone. This results in extremely low latency. I can also selectively block specific routes. If a particular carrier's route is not working properly, I can just use a different one. Fortunately, I have never had any need to do this. As for Anveo Retail, it remains the only PAYG service provider that offers automatic geographic redundancy. I often see people complain that Anveo's website is complex or that their user interface is difficult to use. I found it no more difficult to learn than any other service provider. In fact I timed myself the first time I used it. It took me under 8 minutes to go from zero to having a working phone with voicemail. (I deleted the default call flow because I wanted to see if I could set it up intuitively.) True, anything could be made simpler, but I can think of no way to do so while maintaining the level of control users currently have. If you require a VoIP service provider that is extremely reliable, cost-effective, and has features that make call routing as close as possible to limitless, I think Anveo is the one. member for 15.3 years, 7810 visits, last login: a few hours ago updated 5.8 years ago
(11/16/2017) I love new features allowing me to delete up to 100 faxes/voicemails in my inboxes in one click. I could only delete 20 in the past. (10/12/2016) Solid service for small businesses. (07/06/2016) No issues after 5 years of use for small businesses. Saved tons of money. Only time I spent on VOIP now is to clean disk spaces of my Anveo accounts. I have been using Anveo for more than 3 months (08/2011). Anveo is a very unique VOIP company providing wide range of services with flexible plans starting $1.49/mo DID (40 min/day included) and 1c/min US outgoing calls. All rates and charges are clearly posted. Configuring soft phone and ATAs are straight forward. Call qualities and other features such as Fax to email have been very reliable. Technical supports are very prompt and knowledgeable. (10/26/2012) I have been using Anveo for more than 1 year, Anveo has been very reliable and cost effective for small businesses. Ordered office unlimited with free porting, everything went smoothly. Call quality has been great, couldn't be more happier. [12/31/2012) So far so good. My wife is very happy with her new VOIP provider for voice and fax, Great quality and lower cost. (11/17/2013) Trouble free VOIP provider for small business at great price. Just renewed for another year (13 months) for $48. (02/15/2014) No issue at all for multiple residential and business phones and faxes. (11/23/2014) Anveo is so reliable, the only time I spend on VOIP each month is to delete some old FAXes and voice mails. We are very happy with quality and cost of Anveo. (02/01/2014) Best VIOP provider for small business, renewed for another year (13 months) for $48 (unlimited office). member for 16.4 years, 1955 visits, last login: 5.1 years ago updated 6.4 years ago
I switched to Anveo around 6 months ago. So far it has been a great service for the price. Everything is working great and I think that it is the most affordable and reliable business VOIP provider. Although they could try to make the service a bit easier to use with some tutorials or a wiki for their features because it takes time to learn what they do. But overall, Anveo is great. 11/10 would use again. member for 6.6 years, driveby review (so far) lodged 6.6 years ago
I've used Anveo for a few years now. During the last week, for 12 hours, I was receiving no SMS messages on my Anveo account. I figured the solution would be as simple as filing a ticket. I was wrong. Do you want to file a "Prime ticket"? Sorry, it's not in your plan. In other words, if you want 0-4 hour responses to a ticket, you plan probably doesn't cover this. So fine, then you have to file a "Regular ticket", with a 8-24 hour response time. Maybe Anveo will deal with it sooner, maybe not. And as an addition, that's the only ticket you can file in that severity for the entire month. Your next ticket gets a "24 hours or more" response time, even if it is an Anveo outage! Want G.729? That's $8 a month. Want SMS via SIP? It's the same. If you fully understand the pricing structure, and if you understand that you will not be able to file tickets for critical issues with a reasonable response time, it's a fine service. Update (17 May 2016): I'm still using Anveo Retail for a single DID. The pricing structure is still very arcane, but service is reliable and SMS over SIP is a nice feature. I'm now using Anveo Direct for several other DIDs, and for termination. The real value in Anveo's offerings is with the Anveo Direct service - the flexibility and termination rates can't be beat. member for 14.4 years, 1445 visits, last login: 169 days ago updated 7.3 years ago
I am using an Obi202 with a very basic 4.00 a month Plan not including the very small E911 service. We make virtually no outgoing calls and receive about 1000 to 1500 incoming minutes a month. I have a Plan that is called office unlimited that includes unlimited incoming calls with very few outgoing calls at .01 cent a minute. It took me a couple of tries to grasp the flow chart but now that I grasp the concept it works quite well. BTW when talking to Obihai about the Obi202 Anveo was one of the very first companies they mentioned. They were correct when they said their product provided a very diverse set of options. member for 7.8 years, 13 visits, last login: 2.1 years ago updated 7.3 years ago
I love the IVR - and played with it extensivelly - and the blocklist. Call quality is top notch and for the few cases where I had to engage support (interop with CallCentric and CSIPSimple issues) I got a solution within 24 hrs. Can't complain. Bottom line: I totally recommended Anveo to co-workers and friends, not so much for the referral bonus but because I believe the service is good. UPDATE Oct 2016: Still going strong and I'm still a happy camper. member for 22.9 years, 2623 visits, last login: 17 days ago updated 7.4 years ago
We use Anveo in our office with 5 employees. 6 months ago I replaced our aging analog PBX with Anveo which has more features (except for Paging) and noticeably better call quality. We pay just over $40 per month! The setup was pretty simple. We had 5 lines but only ported one and canceled the rest which were rollover lines and they are no longer needed for VOIP. I am happy with my Anveo setup and hoping to see Paging soon. member for 7.6 years, driveby review (so far) lodged 7.6 years ago
20160709 - UPDATE - Anveo Direct has explained what happened in a recent case in which an account was driven to a negative balance. The negative balance was primarily caused by penalties incurred due to 'short calls' IAW their TOS, _not_ due to a failure to promptly check the available balance. Their system worked correctly, and my paranoia and 20160705 update was proved unfounded. They're back on my 'Good Guys' list and I've restored their priority in my outbound sequence for all servers.  They provided me great detail of their internal processing that was indeed impressive.20160705 - UPDATE When a provider _offers_ exposure limits, then does not _actively_ implement/execute them, they have failed in _reasonable_ expectations of their fiduciary responsibilities. I must remove AnveoDirect from recommended providers. I will have to remove them from my termination routes.  20160513 - UPDATE - Anveo Direct DIDs are now suitable for 'critical', primary use for the 'small-scale' user (IMHO). Anveo has eliminated the expensive (for small-scale folks) fail-over service option and is now including no-extra-charge SIP URI fail-over as part of basic services. I'm adding more Anveo Direct DIDs and putting them as primary incoming routes; I think that qualifies as a recommendation! 20160119 - UPDATE - Surprising reliability and stability given my blatant mis-use of Anveo Direct. Well worth every penny I have allocated to them! I will note that even though my users understand that there is no enabled fail-over, they tend to choose my 'cheap' 'secondary' Anveo Direct DIDs _first_, they tell me, because of the general quality, clarity and reliability they have experienced. I think that may be a good recommendation.20150522 - To be up front, I (mis-)use the _Anveo Direct_ wholesale service for residential purposes which skews my evaluation somewhat. Anveo Direct provides cheap DIDs and termination services which have been very reliable for me. The cost to purchase fail-over protection is prohibitive for small (and unintended) users like me ;( although I understand it may be _quite reasonable_ for the large-scale user in their intended market! I use the termination services with great joy!!!. But, due to the cost of DID fail-over protection, I run without it and therefore only use their DIDs for non-critical or alternative inbound services for my small family-oriented 'hobby' PBX systems. member for 23.3 years, 6803 visits, last login: 1.1 years ago updated 7.7 years ago
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