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 Review by Doctor 
member for 178 days, 45 visits, last login: 1 days ago
updated 6 days ago
 Toronto,ON
 Contract price not specified.  "Decently priced" "Doesn't honour warrant, Voice quality on par with VOIP providers like TekTalk & Magicjack, Local calls sound like overseas calls" "Of all the providers available quality of service is the worst, but not the worst in terms of pricing."
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About two years ago I heard there was a promotion going on down at the Wind Mobile location near my home at the Yonge & Bloor location in Toronto, they were giving away Blackberry 9780's every hour and one month of free service.
I went down there and within minutes I was one of the lucky ones who won a free Blackberry 9780 and one month of free service. The sign up process was very simple, but they did want to check my ID which I thought was rather strange. I was up and running within 10 minutes of entering the store.
After going home I started to inspect the quality of the service and I was not impressed at all. Voice quality was on par with the stories I've heard of MagicJack, TekTalk, and other VOIP services. You are unable to talk more than 2 hours without being disconnected.
The voice prompts are also extremely childish. "The person you are calling is like, busy right now. Try back in a while okay?" "The person you are calling is super popular and busy right now." and so on. All in a high school girl kind of voice.
How can anyone in their right mind use this service for business purposes with voice prompts like that? I was embarrassed when I received calls forwarded from my Rogers account to my new Wind service. Some people who called and left messages made snide remarks regarding the voice prompts. I was humiliated and I am not saying that lightly.
I called Wind regarding this matter but I was on hold for more than an hour before a call centre in Egypt picked up. I know he was in Egypt because that's where he said he was when I asked him. He was very unprofessional and asked how much I earned in a month, and what my ethnicity was. I could hardly believe what I was hearing.
The "gentleman" told me that the voice prompts could not be changed, which didn't surprise me because of the already shoddy service I was experiencing from Wind. When inquired about the dropped calls he said "You need to get used to it". I think that says it all.
When I complained about the call quality sounding all garbled and had a 3 second delay the CSR informed me that is the way Huawei has set up the towers and there is nothing he can do about it. At that point I decided I will not be continuing this free month of service and told the CSR I was speaking to this. He didn't seem to care.
I cancelled the service and went to Mobilicity and have been with them since.
There is not much else to say except that a month ago the Wind Blackberry provided to me from Wind stopped working entirely. I went down to the store that gave me that blackberry to inform them I'd like them to replace it or repair it. They told me "Sorry sir, that was a free Blackberry you won from us, those are exempt from warranty." I told him that response to me is exactly why I left Wind 2 years ago and why they never got a penny from me to this day.
Stay away from Wind unless you are getting service for free and even then I'd suggest you think twice.
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Review by rainor94
member for 4.2 years, 537 visits, last login: a few hours ago
updated 90 days ago
- undisclosed location
- $35 per month
- "Unlimited Talk, Text and Data. Price is great. Aggressive expansion."
- "Coverage in some areas is not great."
- "No complaints for the price"
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I signed up in January 2011 and was porting over from Bell. Had the number ported a few days after I bought the sim and plan and had no issues. A few months ago there were some voice quality issues but thankfully they have no been fixed.
The bottom line for this plan is at unlimited everything and with a low price I have no reason to complain for not having perfect signal everywhere. I am paying around half what I payed Bell and using my phone twice as much.
Update: March 1, 2012
Still good. The network has expanded to Barrie, London, K-W, Niagara since my last review.
Update: Feb 21, 2013
All is still great. Now using a Samsung Galaxy S2X. Network speeds have improved.
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 Review by J E F F
member for 9.1 years, 3709 visits, last login: a few hours ago
lodged 124 days ago
- Kitchener,ON
- $5 per month
- "Inexpensive, fairly reliable"
- "--"
- "Good value.."
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If you're in the city and need a secondary connection, you're really not going to find a better service. I am paying $5/month for 1GB of service. Metering is extremely accurate, unlike other providers. Speeds could be better...but it overall works good for what I need it for...also, if you're in the city and need this as a primary, you won't get it for $5 unless you plan on little usage...
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Review by graniterock
member for 10.2 years, 1219 visits, last login: a few hours ago
updated 125 days ago
- London,ON
- $45 per month
- "I got my cake and I can eat it too"
- "Urban coverage only"
- "A good alternative Cell phone company."
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January 18, 2013
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My review is the same as bellow. However I would like to add I occasionally get penny charges for roaming data (even on days I don't leave the city). Unclear if it is a bug with my phone or not but when roaming the phone doesn't use the data. The Nexus S even fully updated can run a bit slow so I wonder if it sometimes is slow to turn off the data if switching to roaming.
June 2, 2012
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Things have been great with my Nexus S on the Christmas Miracle plan. I'm very happy with the company and the service. 3G speeds both up and down have tested as high as 5 mbps but are usually between 1-3 during peak times. I am looking forward to them expanding the coverage area. No surprise fees except they do charge 10 cents to send / reply to short codes, to get them is free. If they fix that they will be 5/5 stars for value.
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Review by alback
member for 2.1 years, 59 visits, last login: 76 days ago
updated 174 days ago
- Midhurst,ON
- $35 per month
 about 1 days- "best value, connection"
- "customer service empathy"
- "excellent once everything is set + know your limitations"
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I live in Springwater township and use Rogers Internet (cable), and Rogers cell phone. I needed internet at an office in Mississauga for email and file transfer (business only). Getting a hard installation was out of the question, wireless connection was my best option.
My first consideration was Rogers, but I was not prepared to sign up for a long term. The rates were expensive, and the usage costs could be high along with several extra charges as read on reviews here at dsl.
I heard about Wind here and checked them out 3 months ago. Unlimited (not really I'm told) but I have never used more than 2GB in a month, no contract term and 10% of my fee goes towards my device purchase until it has covered the purchase cost. You aren't charged the device, the value rests on account and is payable (diminishing balance) should you leave Wind.
The first device was the $29 stick, but it wouldn't work with my older laptop. I returned to the Wind kiosk at Georgian mall, the people there were amazing and spent about an hour trying to get this stick to load into my laptop. Finally, I told them to help others while I sort it out myself, however when I turned my laptop around the stick device caught my heavy laptop bag and cracked the stick. It still functioned however the accident made me realize how easily the stick could be broken.
They recommended the Huawei E583C Pocket Hotspot at $99, which I accepted. I offered to pay for the broken stick, which they declined. A bonus was the HotSpot had no problems connecting to my laptop, and it was not as susceptible to break. There were some issues getting the HotSpot to replace my device on the plan (the 29 credit etc). In about 20 minutes I was on my way.
I did run into some problems entering my Wind account (pin) a couple of days later and found the customer service to borderline on rude. The Wind site could use some improvements, same with the Rogers. However everything has worked flawlessly for 3 months now.
I set my device not to accept Roaming, and turn it on in Mississauga 98% of the time. The other time I turn it on at home to connect to my system as an outside ip address to verify some settings.
Connection speed is fine for my use, much slower than my Rogers cable, but as I am using email and small file transfers. All is adequate.
Billing has been spot on, no extra charges whatsoever. Overall, this device is perfect for my use, and has not failed yet or dropped a signal. I do agree with another review where the battery needs charging each day, but it plugs into your laptop so this is not a problem for me.
Update: Nov 30 2012.
Very pleased with this provider, I have yet to have any issues with connection or billing. I have used this from my vehicle also, just check for Wind Home, very handy. Speed is not super, but I am not downloading anything other than business data.
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Review by haissamyahya
member for 1.9 years, 233 visits, last login: a few hours ago
updated 198 days ago
- Mississauga,ON
- $40 per month
- "Much cheaper than the big 3, unlimited everything, no hidden charges and no hefty cancellation fees."
- "Data speeds could be better. Many dead and weak zones, limited coverage (although enough for most users 90% of the time."
- "Good provider for most users living in metro areas. Unlimited everything means no overages and very consistent bills."
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I've been with Wind exactly one year today. I got an LG P999 on a windtab+ during last year's $29 promotion. For the longest time, I couldn't make my mind up as to whether Wind service is good or bad. In many areas, including my home, I get no reception indoors whatsoever. Since they operate on the 1700mhz band, building penetration in most areas is very weak. Don't expect coverage in building parkings, mall cores, and sometimes ever your basement. I live in Mississauga, right next to square one, which should have exceptional coverage seeing that its the downtown of Mississauga, but for some reason, my neighborhood gets 2 bars on the best of days, and indoor reception is out of the question. Even busy shopping centres like Dixie Mall and Square one suffer massive dead zones. Why indoor antennas haven't been installed in these locations yet is beyond my understanding. Customer agents' excuse was always "we're a growing company" I fully respect that, but Building smaller, and stronger networks is more important than expanding to new areas while ignoring existing dead spots in their old networks. That's just my opinion.
Another issue is data speeds. Although download is acceptable (usually 1.5+ mbps), upload is very miserable (usually 0.09mbps). It has been getting better in many areas, but there's still a lot more work to be done. I found that their network in downtown Toronto is very good compared to other areas like Mississauga, with strong reception and acceptable data speeds in almost everywhere.
My last concern is their subpar customer service. Agents are mostly based in Egypt, and while their english is very good, they're usually as good as a google search. Forget about actually getting anything resolved on the phone.
All in all, I would recommend it to my friends, although I would warn them of the cons of being with Wind. A company that stimulates competition in a stale market and provides acceptable service with very good value deserves my money over the big 3 any day.
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 Review by BliZZardX
member for 10.7 years, 4794 visits, last login: a few hours ago
updated 198 days ago
- Toronto,ON
- $35 per month
- "Unbeatable value"
- "No iPhone, doesn't work in most of rural Canada or Quebec"
- "You have to try it"
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The bottom line is Wind saves us a lot of money. The network can be flaky at times and I wish they had better phone selection but they are limited by AWS and there's no sight of anything better until after the 700MHz LTE auction in 2013. 
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Review by spartan002
member for 4.4 years, 150 visits, last login: 83 days ago
lodged 208 days ago
- Brampton,ON
- $30 per month
- "fast data speeds, good voice quality and unlimited everything for 30 bucks"
- "still has dead spots in there network area, calls and texts are dropped sometimes due to congestion."
- "the savings far outweigh negative of wind mobile"
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Probably the better of the new wireless phone service providers. data speeds are fast for a unlimited plan, but you're throttled after 5gig(can be increased with premium data option to 10gigs). voice quality is great, with hd voice coming soon. texting is also okay. wind however still doesn't have the network same as robellus.
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Review by KC
member for 6.5 years, 419 visits, last login: 62 days ago
lodged 261 days ago
- Ottawa,ON
- $5 per month
- about 1 days
- "Pay Your Way is the cheapest way to get a phone"
- "Zones, Roaming and Data"
- "Value for the money!"
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Been with Wind for a year, and it has been pretty good.
The service in Ottawa is great, and it has expanded a lot since last year. Never had any issues with voice calling. Data has been between 1Mbps during prime time to 6 Mbps in the dead night. Averages about 2-3 Mbps in the evening.
The service in Toronto is poor. Voice calling is fine absolutely no problems but data rate is below 1Mbps all the time.
Things to look out for. Use 3G only & Turn off Data roaming! Even in Wind Zone. Because Wind signal doesn't penetrate building well and you might end up roaming even if you are inside a Wind zone and it is expensive! When I am traveling, I switch over to 3G & 2G service to enable voice roaming so I could still make call (@ 20cent/min)
Tech support is hit and miss. I had some really nice an knowledgeable service reps, but then I had some that had trouble with English...
Wind Zone Keeps on Growing so I'm hoping to skip over those roaming zones in the near future.
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Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 266 days ago
- m4y2j
- $74 per month
- "Great rates..compared to Bell and Rogers"
- "Horrible customer service. cant straighten out billing issues. Want to over bill me for the third month!"
- "Customer service is completely unreliable. You can one day, they say xyz. Call the next day, the CSR cant even see any notes."
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Hi,
I switched over from Bell to Wind after comparing the costs. I switched
over when they had a promotion for $200 for service credits. I didnt see
the credit on the first bill. Called their customer service ad they said
the credit starts getting applied on the second bill. Got my second bill
and still didnt see the credit applied. Called in to their customer service
and spoke to a manager who assured me he'll take care of the issue. He also
said he will make a note on my account that I dont have to make the bill
payment till their billing department has adjusted my account. I
specifically asked him if he was putting this in the notes on my account,
and he confirmed that he did. Got a text from Wind today (a day later)
saying I need to make a payment. I called them and they had no record of
the conversation I had with the other guy. Asked for the manager and was on
hold for a good 15 to 20 mins atleast, and he was super unhelpful. I was
having difficulty understanding him and when I aksed him where he was
located, he said Manila, Phillipines. Unfortunately, between the line
breaking up etc, I really couldnt understand half the stuff he was saying.
I asked him if it was possible to speak to someone in a Canadian call
centre, and his response was "well, try 611 again....and its up to your
luck as to where you get connected".
Wow.
Funny thing is...I'd just convinced my friend to switch to Wind... and he
got his plan yesterday....I was under the impression they are a new company
and would have way better customer service then Bell or Rogers.....turns
out....not as much!
Cheers,
O
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