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WIND Mobile page on DSLReports
Six Month Rating

Reviews:
bullet 41 reviews (27 good) (4 bad)
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Review by babu See Profile

  • Location: Markham,ON
  • Cost: $39 per month
  • Install: about 1 days
Good "nothing but good manipulative liars"
Bad "Unreliable network and providing false information"
Overall "stay very far away.."
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)

I started a new job that forced me to travel to the USA for work 1-2 weeks a month. After a few trips on the road without data/internet, I got fed up and decided to get a data plan that would let me tether to my ipad so I could work on the road.

My colleague has a AT&T data plan that was quite fast. I was going to sign up for one myself but then Wind Mobile had a $39 promotion for Unlimited Talk,Text, and Data in CAN and US. This sounded quite appealing so I went to a Wind Mobile booth in Markville Mall to confirm. I told the staff I needed data in the States to tether so I could use my laptop and ipad. He told me Wind partnered with AT&T so I will be getting 4G network in most places. This was awesome- it was exactly what I was looking for. However, my current cell phone was not compatible with Wind so I ended up having to buy a Nexus 5. He told me I could get a full return if i return it within 14 days and less than 15 minutes of talk time if I was not satisfied.

The following Monday, I tried it after landing in Chicago. It took ~10 minutes to connect to the AT&T network, and when it did connect, the data was extremely slow. My coworker's Note 2 was getting 15Mb/s while mine was getting barely 1Mb/s- both tethering to my ipad. It was like that throughout the day so I packed it up to return it back to Wind. I went to return the phone and the staff said I would get a full refund since it was within 14 days and 0 mins of talk time- the plastic cover on the phone was not even peeled off. A few days later, I got a bill from Wind with a ~$10 balance. I thought it was a mistake so I ignored it- thinking their system might not have gotten updated.

After about 2 months, I got a letter from a credit collection agency saying I still have a balance with Wind. I called Wind immediately describing what happened but they said they have no record on their system indicating that the staff told me I would get a full refund within 14 days and 0 talk time. A bunch of bull crap. I dont mind paying the $10 but send me a letter or something before sending me to the credit collection agency!

member for 74 days, 0 visits, last login: 74 days ago
lodged 74 days ago

Comments:

freddie

@206.108.171.x

wind freedom 35

Aug 2,2014 I purchased a wind stick with $35.00 Unlimited data, after 5 days of watching movies, no downloading the wind Freedom 35 stop working, the sales lady @Westwood mall in Malton never explain that there was a GB limitation. The advertisement is just a gimmick to entice customers. Watch out new customers who are planning to get this plan, its all a bluff and fake.

i rather go to Mcdonald or wendys, tim Hortons for a free Wifi.
markf

join:2008-01-24
Burlington, ON
kudos:1
Reviews:
·WIND Mobile
·ELECTRONICBOX
·Execulink Telecom

Looks like OP used a week or so of service.

This review is not clear on what the $10 was for.

You get a full refund on the device (which is what sounds like what happened), but you still have to pay for the service. If the OP used about a week of service, the bill for service would be about $10 with taxes based on a $39 per month plan.

Wind gave this person what they said they would, they were not satisfied and got all their money back, minus the $10 of service they used. They still have to pay the bill for service and can't just ignore it. They got fair warning (a bill), ignored it and Wind went to collections with it. Nothing wrong there.

Review by alback See Profile

  • Location: Midhurst,ON
  • Cost: $35 per month
  • Install: about 1 days
Good "best value, connection"
Bad "customer service empathy"
Overall "excellent once everything is set + know your limitations"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

I live in Springwater township and use Rogers Internet (cable), and Rogers cell phone. I needed internet at an office in Mississauga for email and file transfer (business only). Getting a hard installation was out of the question, wireless connection was my best option.

My first consideration was Rogers, but I was not prepared to sign up for a long term. The rates were expensive, and the usage costs could be high along with several extra charges as read on reviews here at dsl.

I heard about Wind here and checked them out 3 months ago. Unlimited (not really I'm told) but I have never used more than 2GB in a month, no contract term and 10% of my fee goes towards my device purchase until it has covered the purchase cost. You aren't charged the device, the value rests on account and is payable (diminishing balance) should you leave Wind.

The first device was the $29 stick, but it wouldn't work with my older laptop. I returned to the Wind kiosk at Georgian mall, the people there were amazing and spent about an hour trying to get this stick to load into my laptop. Finally, I told them to help others while I sort it out myself, however when I turned my laptop around the stick device caught my heavy laptop bag and cracked the stick. It still functioned however the accident made me realize how easily the stick could be broken.

They recommended the Huawei E583C Pocket Hotspot at $99, which I accepted. I offered to pay for the broken stick, which they declined. A bonus was the HotSpot had no problems connecting to my laptop, and it was not as susceptible to break. There were some issues getting the HotSpot to replace my device on the plan (the 29 credit etc). In about 20 minutes I was on my way.

I did run into some problems entering my Wind account (pin) a couple of days later and found the customer service to borderline on rude. The Wind site could use some improvements, same with the Rogers. However everything has worked flawlessly for 3 months now.

I set my device not to accept Roaming, and turn it on in Mississauga 98% of the time. The other time I turn it on at home to connect to my system as an outside ip address to verify some settings.

Connection speed is fine for my use, much slower than my Rogers cable, but as I am using email and small file transfers. All is adequate.

Billing has been spot on, no extra charges whatsoever. Overall, this device is perfect for my use, and has not failed yet or dropped a signal. I do agree with another review where the battery needs charging each day, but it plugs into your laptop so this is not a problem for me.

Update: Nov 30 2012.

Very pleased with this provider, I have yet to have any issues with connection or billing. I have used this from my vehicle also, just check for Wind Home, very handy. Speed is not super, but I am not downloading anything other than business data.

Update Jun 29 2014.

No longer using Wind, paid for my device, kept on a smaller program which I was not using at all. I decided to take advantage of the pay as you go, it fit my usage. I left a deposit with Wind, but still didn't use the service for 5 months.

Finally when I went to use the connection, I was de-listed as a customer, no notice whatsoever. My deposit gone. Apparently their policy is to drop your account if you do not use it for 90 days. To re-instate, it requires a $25 per month fee plus a new sim card $30. Not happening, no longer pleased with this company.

member for 3.5 years, 72 visits, last login: 23 days ago
updated 113 days ago

Comments:

Review by ctylor See Profile

  • Location: Nelson,BC
  • Cost: $50 per month
Good "WIND Home Prices"
Bad "WIND AWAY Prices, Reception, Long-distance charges"
Overall "It's Crud both in the city and outside the city"
Pre Sales Information:
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(ratings below consensus)

I first started on Wind mobile because I really just needed something basic where you could make and receive calls, text and receive voice mail...which I do not think is by any means, unreasonable.

Sure there are some good deals they advertise but it only seems to apply if you stay in very limited areas of BC. And by that, I mean you better be making that call under the stupid tower that Wind operates from.

I actually spent the most part of my first year standing outside my apartment door....IN THE MIDDLE OF VANCOUVER and not be able to make and receive calls on the Wind zone. Either it would go straight to no network or it would go to Wind away zone and charge me extra rates... do you hear about on TV how there are miraculous rescues of people buried under rumble but they somehow survive by being able able to still call out...if you can't even call the person on the other side of that door on a Wind network, people, if you are that person stuck under that rubble with a Wind mobile, you are not going to survive for very long.

Be careful of their disgusting customer service. In the end I left Wind Mobile due to incompetency of the customer service staff to efficiently or effectively help me to figure out why my voicemail was no longer was allowing me to receive my voice messages. I called, not once, not twice but FOUR times to customer service in WIND away mode to try and get help. No one could help nor did anybody else followup to see if I had managed to get it working.

In the end when I decided to just ask to speak to the complaints department, I got an email that sounded more like a joke email...so should I be really surprised that my email came back to me telling me no such email existed?

Or that when I finally spoke to a manager, he hung up on me?

People do not join Wind Mobile!!! There are better mobile plans out there!!! I rejoined a Big 3 cell company after this and its working out great so far!!!

member for 8.6 years, 890 visits, last login: 163 days ago
lodged 2.1 years ago

Comments:

Review by (hidden by request)

  • Location: T2B1T
  • Cost Contract price not specified.
Good "No Good"
Bad "Lie to your face"
Overall "Save your money and credit"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well below consensus)



The truth:There is a contract on the no term contract,read carefully.
The pay after deal must be paid before.
You will be sent to collection the moment you cancel.
There is no free phone,find out how much the phone cost,IN WRITING,read
carefully or have a lawyer review contract(on the no-contract deal) before
signing anything.They will lie to your face about their products and
services.

The phone,if it works at all in your major city,will switch automatically
to roam,,it will do this in the same location.
If your reason for obtaining a cell phone is to make and receive phone
calls,this phone may not be for you,if you have a problem you may have to
go outside and climb a hill to contact Wind,or use a payphone,but Ill save
you the time,your complaints will not be resolved.
Keep your money and keep your credit rating and use the other 2 cell
providers in Canada and hope that one day we will have an open market in
this country.

David Lawlor
Calgary Alberta

(review was emailed from domain gmail.com)
lodged 2.8 years ago

Comments: