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WIND Mobile page on DSLReports
Six Month Rating

Reviews:
bullet 30 reviews (22 good) (2 bad)
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Review by technik0 See Profile

  • Location: Guelph,ON
  • Cost: $31 per month
Good "Actually offers value for money unlike the Big 3"
Bad "Nothing really. Coverage is a trade off but it's not bad where I live"
Overall "Far more enjoyable than the $67 I was spending on Bell"
Pre Sales Information:
Install process:
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Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy Cable
Update March 2014:

Still enjoying WIND. Prices are great and the service and coverage only seems to improve. Was in the US a few weeks ago and my wife (also on WIND) added $15/month package to her phone for calls/texts/data while there. I believe it was linked up to T-Mobile in the States. Coverage seemed fine as did the speeds. Good value and nice to not have to worry about it costing a fortune.

Apart from a fairly rural area near my home I can drive from Guelph the whole way to Toronto or down to Niagara Falls and be in service pretty much the whole way.

Billing has been accurate and the online account portal is pretty easy to use.

---
Original Review:
Was about 1 year into a 3 year contract with Bell paying $67 a month for 200 local minutes, free calls to 10 favourite numbers and 6GB data. Service was fine as was coverage but the price was just too high.

Joining WIND on their $30 plan made sense. Bell charged $420 to buy out the last 2 years of contract but by saving over $30 a month it'll take barely a year to recover that.

Finding WIND great so far. Bought a Huawei Ascend W1 Windows Phone 8. Pretty basic device but the battery life is great - 3 full days easily on a charge.

My wife is also on WIND so we "bundled" and get an extra $5 off a month so my half of the deal actually costs just $27.50. Hard to beat.

I live in the middle of Guelph so get pretty good coverage at 3G or 4G depending on how it's feeling. Most of my travel is around the GTA/Hamilton so I'm rarely without service. Even if I do go into the "Roaming" zone I'm not a massive caller so it might cost a dollar or two for those calls I make. Definitely not making a dent in the big savings I make over Bell. I also get useful features like Caller Display which I didn't get on Bell despite paying a small fortune.

Speeds are not as fast as Bell but that was to be expected. They aren't terrible though. Tend to average out between 3-7Mbit/s download and about 0.5Mbit upload. Perfectly fine for most people.

"Unlimited" data is actually closer to 5GB and then it slows down but I don't think I've ever used that much either on WIND or Bell before that. Probably 2GB tops so it's fine.

Really for the price it's hard to have any complaints. Guys in the kiosk at the local mall are fairly knowledgeable and friendly and service has been reliable in the month since I switched. If you live in a well covered area and don't spend a lot of time travelling in more rural areas there is little reason to stay with the likes of Bell, Rogers or Telus. They are just too expensive in my view. Pretty much 100% across the board. Rated a little lower for "Connection" because coverage isn't as good and I've had one or two dropped calls but it's really rather minor.

member for 6.2 years, 36 visits, last login: 2 days ago
updated 21 days ago

Comments:

Review by Soiduts See Profile

  • Location: Ontario
  • Cost: $8 per month
  • Install: about 1 days
Good "Pay Your Way (Grandfathered), Price"
Bad "No Home Zone Coverage Outside Major Cities"
Overall "Not Bell, Rogers or Telus"
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(ratings match consensus)

Used the Pay Your Way service mainly in Calgary in 2012 and 2013 and had no issues what so ever with signal or call quality anywhere in the city. Even underground I could get a signal.

I top it out for $40 every 6 months and for the price its really good. The unused rollover is a very nice feature. Mainly use VoIP on the phone via Wi-Fi at home and work, so when I actually need to use the cell phone network, its a great fall back.

In Ontario, the Home Zone coverage is mainly in the GTA but the signal quality doesn't seem to be as good as Calgary. The coverage geographically is significantly larger though. I've had issues with roaming on Rogers in Ontario as it can take a few *minutes* to authenticate with their towers and call quality has been poor.

Update February 2014
---------------------
They now send a text message every time I use the Pay Your Way reminding that there is now a $2 price cap, in a Home Zone for the day. While its a good price for when you need unlimited for a day, its annoying to keep getting the text message.

I am also grandfathered for unlimited incoming calls in the Wind Home Zone but unfortunately for new customers, that option is no longer available.

member for 12 years, 148 visits, last login: 31 days ago
updated 34 days ago

Comments:

Review by sbrook See Profile

  • Location: Ottawa
  • Cost: $30 per month
Good "It does just what is advertised"
Bad "Spotty coverage - spotty customer service"
Overall "Does what is required at way lower cost than big 3"
Pre Sales Information:
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(ratings match consensus)

My Other Reviews

·TekSavvy Cable
Was on Rogers but got fed up with poor coverage when contract expired.
Was on Bell but got fed up with "new charges" as they decided to expire what turned out to be "promotions" and coverage locally got worse.

Went to Wind. Half the price for similar coverage. I don't go into Wind Away areas too often, but the roaming costs on Wind are only about 5c per min more than the LD charges I used to pay on Bell when roaming in Bell territory ... so, the difference of $30 could cover a LOT of roaming. My phones can be used in Europe by changing SIM.

Originally had a Nokia phone that decided to hang up on UMTS calls ... but worked fine on GSM calls! Changed to a Blackberry and it's great. It's getting paid off slowly.

Call quality is fine.

6 March 2014 ... Update

Coverage slowly improves. The blackberry works better in lower signal areas than the Nokia did. Managed to lose my sim while travelling abroad (used a Lebara sim in europe) and Wind store replaced it n/c and within 5 minutes (powering up a blackberry is like pouring mollasses ... S L O W)

I'm still happy I'm with Wind.

member for 12.3 years, 6175 visits, last login: a few hours ago
updated 45 days ago

Comments:

Savvy

@rogers.com

Wind Network

Wind plan is great! Reception from 3 wind phones that we have as a family is not the greatest. Often, when picking up coming calls there is no connection the first time. Not sure if Wind knows about poor quality reception.

Review by graniterock See Profile

  • Location: London,ON
  • Cost: $45 per month
Good "I got my cake and I can eat it too"
Bad "Urban coverage only. Expansion has slowed down this year as compared to last."
Overall "A good alternative Cell phone company."
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My Other Reviews

·TekSavvy Cable
Feb 24, 2014

----------------

Things are good still. I switched to a Nexus 5 purchased direct from Google. I needed the smaller SIM. The guy at the wind store said that I could take it to the corporate run store and get a smaller one for free or for $5 he could punch a smaller card out of the one in my phone. I choose the convenience option. The first time I roamed after that the phone acted funny (wouldn't complete calls and gave an error) but a reboot fixed that. Occasionally data seems slow to respond even though I have 3+ bars. In these situations a speed test shows almost nil upload speed but decent download speed. Not sure if I should blame Wind, my phone or geography and the laws of physics on that issue.

Aug 2, 2013

------------------

Penny charge issues are resolved. I can now turn off roaming data from within my online account so it is now blocked server side and not phone side. The speeds are still pretty good here in London but have slowed a bit with the gaining popularity in London. There have been significantly less network expansions this year. Likely due to Wind trying to figure out what their long term plan is. I am looking forward to strengthened coverage in London (ie sometimes I lose signal in malls and grocery stores) and hopefully they will expand to the smaller towns and the roads to them that surround London.

January 18, 2013

------------------------

My review is the same as below. However I would like to add I occasionally get penny charges for roaming data (even on days I don't leave the city). Unclear if it is a bug with my phone or not but when roaming the phone doesn't use the data. The Nexus S even fully updated can run a bit slow so I wonder if it sometimes is slow to turn off the data if switching to roaming.

June 2, 2012

-------------------

Things have been great with my Nexus S on the Christmas Miracle plan. I'm very happy with the company and the service. 3G speeds both up and down have tested as high as 5 mbps but are usually between 1-3 during peak times. I am looking forward to them expanding the coverage area. No surprise fees except they do charge 10 cents to send / reply to short codes, to get them is free. If they fix that they will be 5/5 stars for value.

member for 11.1 years, 1464 visits, last login: a few hours ago
updated 55 days ago

Comments:

Review by juan See Profile

  • Location: Mississauga,ON
  • Cost: $45 per month
Good "Price, coverage is improving, price when on international"
Bad "ABSOLUTE LACK OF COMMUNICATION"
Overall "They are designed to sell and operate but there is NOT communication with the customer"
Pre Sales Information:
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(ratings match consensus)

My Other Reviews

·FreePhoneLine
I am a happy customer and have been one since 2012. don't get me wrong.

They have customer service on the phone but email... FORGET about it! they have NEVER answer one... there is an APP on the phone to communicate with them... COMPLETELY USELESS, doesn't work, after you write your emeail or SMS you get an error message.

BB 10.2.1 has been released early this week... there is NO information at all about when Wind will have it (for Z10 at least). The customer service person on the phone think you are an idiot and ask you to check on their website for the news about that release... they KNOW WELL there is NO information whatsoever on their website about any update, there is no forum and no communication section in their website... just PHONES, DEVICES and WHY WIND IS THE BEST section.

MESSAGE TO WIND: Try... at least try to make us believe our comments and concerns are valuable and be brave to open a "review" section, a "forum", an "Information" section... try to pretend that you are in communication with your customers... that is communication 101

Other than that I am a happy customer (must of the time) that might not go back to Rogers or Bell... might not.

member for 1.1 years, 3 visits, last login: 81 days ago
updated 81 days ago

Comments:

Review by AppleGuy See Profile

  • Location: Canada
  • Cost: $33 per month (36 month contract)
  • Install: about 1 days
Good "Good price, good service in their service area's. "
Bad "They lack service area's. "
Overall "Good service if you live in service area and spend most time there. "
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(ratings match consensus)

My Other Reviews

·Rogers Hi-Speed
·voip.ms
Wind offers unlimited calling (depending on plan) and text as well as unlimited data. Fair use policy on data, but it slows you down after 5GB, and even more so after 10GB, to a point where the internet isn't really useful. However, Good luck find a service like this with the big three in Canada.

Happy, so I stick around.

member for 224 days, 306 visits, last login: a few hours ago
lodged 89 days ago

Comments:






Review by markf See Profile

  • Location: Burlington,ON
  • Cost: $31 per month
Good "Excellent price and service!"
Bad "Coverage area limited for travellers"
Overall "If you're in a Wind Zone most of the time, can't beat the value!"
Pre Sales Information:
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Value for money:
(ratings match consensus)

My Other Reviews

·ELECTRONICBOX
·Execulink Telecom
I've been with Wind for a year and a half. Their service has always been great for me within the Wind Zone. It's a limited area, but I spend pretty much 51 weeks a year inside the Wind Zone, so the savings are well worth the lack of LTE and limited network coverage area. They are expanding their network to cover new areas though.

I rarely have an problems, but again, for just over $30 taxes in (I have two lines on my account, so each is $27.50) any perceived limitations must be understood based on the price. Not worth $20 more per month for any reason for me.

If you have an AWS unlocked phone, it's easy to try them as they have no contracts. SIM cards are expensive at $25, but for most people, I would think Wind's service/price combination will keep you as a customer.

member for 6.2 years, 1127 visits, last login: 1 days ago
updated 105 days ago

Comments:

UNSATISIFIED

@shawcable.net

Never Go with Wind again

Awful customer service! Get charged roaming even in my own home... and my cell doesnt even work at home sometimes!

Review by franklyong See Profile

  • Location: Canada
  • Cost: $30 per month
Good "Features, features and did I say features?"
Bad "Dropouts at some areas."
Overall "Good if you don't need a high priority line."
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(ratings match consensus)

For somebody like myself I personally don't need the fancy signal that everybody has all the time. I feel I get what I pay for and I can't complain one bit. For the $30 bucks a month I get Unlimited Province Wide, Unlimited Text, and 5GB of DATA. Thats what I think phone plans in Canada cost without Robellus.

Data can be hit or miss with 400kbps upload, and abysmal service on data at some areas. Signal overall is bearable, and works for me.

member for 9.3 years, 830 visits, last login: 36 days ago
lodged 170 days ago

Comments:

Review by nsts See Profile

  • Location: undisclosed location
  • Cost: $33 per month
Good "Super cheap (HALF the cost of my Rogers phone, and I have more features w/ Wind!), great reliability, friendly staff"
Bad "A few dead zones, sometimes slow internet"
Overall "Thank you for saving me from Rogers, Wind"
Pre Sales Information:
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(ratings match consensus)

My Other Reviews

·Rogers Hi-Speed
I've been wanting to move from Rogers to Wind for several years now. When the end of my Rogers contract finally came, I researched Wind (and other 'cheap/low-budget providers -- I was shocked to learn Fido = Rogers, Koodo = Telus and Virgin = Bell) -- Wind and Mobilicity are the only low-cost providers that (currently) aren't a part of "the big 3" it seems!

I was aware a big complaint people have with Wind, is their roaming. So I immediately messaged Wind's official facebook profile (supplied my phone # and pin) and requested a cancellation on roaming/away capabilities so I do not get hit with roaming. When I hit a dead zone, my phone simply goes into SOS mode until I reach the nearest Wind zone again. I highlight this point as being imperative if you don't want any 'unexpected' charges!

People's 2nd biggest complaint, is the dead zones. I expected a lot more of these than I found. I live in Cambridge, work in Toronto and frequent the Niagara Falls/Buffalo area. The only dead zones I've spotted (so far) are along Milton/Campbellville on the 401 and a short stretch of the highway just leaving Niagara Falls en route to Toronto. (Dead zones = are because I disabled roaming. Rogers/Bell/Telus all enable roaming by default too.. this is where a lot of the 'unexpected' charges come from if you frequently travel the province)

I've read that Wind are expanding their towers, so I hope these dead zones get addressed so they can become even bigger competition for Rogers, Bell and Telus. The 'Network Builder' on their site is pretty handy and addresses these dead zones, by allowing you to report them: »care.windmobile.ca/Support/Netwo···ult.aspx

My only real complaint is retail staff seem a bit flustered at times and can goof up on your requested plan, so make sure you double-check your plan before you leave the store (and not in the car like I did).

Positive: I dealt with Wind over Facebook, email and phone support. Email support takes about 2-3 days for a reply, phone support I've always had them call me back.. even when I wasn't expecting it! (Follow-up calls to Facebook messages I've sent them) -- and each and every time I've dealt with friendly and helpful staff. By far, my favorite method of contacting them is Facebook. To-date, I get replies within the hour (or less) usually. I haven't had to bug them much since my services are currently perfected to my liking, so time waits may have changed depending on the volume of messages they receive.

The internet speed is a bit iffy.. at times, it's ultra quick.. other times, it's like dialup. I'm not sure what causes the difference but I'd like a steady speed at all times.

Wind saved my butt after being screwed over from Rogers.. Wind's generous unlimited data means I can plug my Blackberry into my computer and surf the web uninhibited, without worrying about going over my limit.. when my primary internet connection is down... (migrating from Rogers to a 3rd party ISP like Teksavvy or start.ca is fraught with difficulties as of late): »[Ultra/Lite] Rogers Bullies when cancelling or »Is Rogers Slowly Crushing Indie ISP TekSavvy Through Inaction?

Caveat: Unlimited data means you won't be charged if you go over the 'fairness usage' limit of 5-10gb.. I've read complaints on Wind's facebook where people complain they get throttled, which I don't have a beef with as I use my (phone) connection to picture text, surf the web and use Blackberry messenger.. users that abuse it by downloading movies and albums/other massive files should be throttled in my opinion, as long as that means *I* don't have to have a cap! ..(I use my home connection to download large files)

Another caveat: Wind isn't in all areas (yet), check to be sure your area(s) of work/home are available before you sign up: »www.windmobile.ca/en/Support/Pag···age.aspx - if you post on Wind's facebook, they're generally very good about replying to inform people whether or not Wind is in their area yet. Some parts of Toronto allegedly have spotty coverage, but in my experience of navigating the city I've not hit any dead zones to-date.

All in all: I recommend Wind to everyone I know. It's refreshing to be treated as a customer rather than a bottom-feeder, like Rogers treats their customers. I hope Wind grows into even bigger competition for the big 3 and drives the mobile and internet prices down even more!

If Wind wasn't an option in Ontario, I'd of likely gone full circle.. I've already had mobile service from Telus -> Bell -> Rogers. So far, none are even close to my satisfaction with Wind.

member for 230 days, 28 visits, last login: 191 days ago
lodged 197 days ago

Comments:

vp

@acanac.net

wind mobile service/phones

SAVE YOURSELF THE AGGRIVATION - DO NOT DEAL WITH WIND
THE WORST CUSTOMER SERVICE EVER!!!!!!!!!!!!!!!!!!!!!!
nsts

join:2013-09-02
Reviews:
·Rogers Hi-Speed
·WIND Mobile

Re: wind mobile service/phones

Why did you respond to my review with this? Write your own review! So far, I've had nothing but good experiences dealing with wind support. And even if I do one day have a bad experience with support, it still won't be half as bad to the experiences I've had with Rogers!!

Review by rainor94 See Profile

  • Location: undisclosed location
  • Cost: $35 per month
Good "Unlimited Talk, Text and Data. Price is great. Aggressive expansion."
Bad "Coverage in some areas is not great."
Overall "No complaints for the price"
Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·TekSavvy Cable
I signed up in January 2011 and was porting over from Bell. Had the number ported a few days after I bought the sim and plan and had no issues. A few months ago there were some voice quality issues but thankfully they have no been fixed.

The bottom line for this plan is at unlimited everything and with a low price I have no reason to complain for not having perfect signal everywhere. I am paying around half what I payed Bell and using my phone twice as much.

Update: March 1, 2012
Still good. The network has expanded to Barrie, London, K-W, Niagara since my last review.

Update: Feb 21, 2013
All is still great. Now using a Samsung Galaxy S2X. Network speeds have improved.

member for 5.1 years, 893 visits, last login: 1 days ago
updated 1.1 years ago

Comments:
a1_Andy
Premium
join:2005-12-29
Oshawa, ON

heads up

Just a heads up.
Its not 'unlimited' you will get limited to 30KBps if you use your data over 5GB. Also plan on getting nailed with hidden fee's when your term is up.
rainor94

join:2009-03-05
Reviews:
·TekSavvy Cable
·WIND Mobile

Re: heads up

A few months back before I had Teksavvy I used over 80gb in one month until I got throttled. I'm really not that worried.

Also I don't see what "hidden fee's" and what term you're talking about. My plan is prepaid and under no term or time limit. The Irresistible $35 plan has no end and won't change. If you are talking about changing my plan then yes I know Wind charges $20. Personally when I changed from the $40 Miracle plan to the $35 Irresistible plan (same plan but $5 cheaper) I wasn't charged anything.