Review by Doctor9  - Location: Toronto, ON, Canada
- Cost: $35 per month
Voice quality is excellent, professional voicemail prompts,
No paper bills, fly by night company, predatory promotions, misleading sales agents,
A company you can't trust
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
|
About two years ago after my terrible experience with Wind despite winning a free Blackberry 9780 from them, I decided to give Mobilicity a trial run.
I really can't fault the service or the sign up process. The service has been all around excellent. I initially started out on the $45 plan which includes literally everything. I was on that plan until I switched to the $40 plan about 5 months ago when they had another promotion.
Two months ago when I had to call Mobilicity due to a small change I wanted to do on my account, I was informed that their $35 "Friends & Family" plan was back and asked me if I wanted to sign up. The CSR said it would be a $40 one time "administration fee" and I would have this plan "for life". Naturally I couldn't pass up an offer like that so I accepted and paid the $40 administration fee.
Less than a week later I read in the news that Mobilicity is going bankrupt and for the past few months was actively looking to be bought by Telus. They did all the while pushing their $40 administration fee friends and family "lifetime" plan.
It's apparent now this was just a last minute cash grab before they went under. They knew full well this lifetime plan's $40 administration fee would never be made up by the $5 per month savings.
I called Mobilicity and asked for my $40 + tax administration fee back, but they refused. I would recommend every steer clear of this company, but they won't be around much longer so there's little use I suppose. I find it quite funny the plan is called the "Friends and Family" plan, because nobody would scam their friends or family in this way.
As a final insult I heard yesterday that the Telus deal has fallen apart, so they will simply be going bankrupt. I hope their creditors enjoy the $40 + tax taken from me under false pretences.
There is one thing they should learn from Wind. At least Wind provided paper bills and despite childish voicemail prompts and shoddy service, they didn't pull a stunt like this to their customers.
Avoid Mobilicity at all costs for the month or two that they will still be around.
member for 11.3 years, 141 visits, last login: 10.6 years ago
lodged 10.8 years ago
Review by xtachx - Location: canada
- Cost: $35 per month
- Install: about 1 days
Great value, great call quality, no limits on data, friendly staff
Coverage area is a bit small as of now - but they are expanding.
Great alternative to bell/rogers/telus. Awesome service and doesnt burn a hole in your pocket
| Pre Sales Information:
Install process:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Signed up in December last year when they started. Our city started with 17 towers or so and grew bigger and bigger with 50+ towers today. The call quality was amazing from day 1! Absolutely no complaints. I also never had a dropped call with them - and the voice quality is like a landline!
Plan: $35 - Unlimited North America calling, Unlimited Worldwide text and Unlimited Data!! (no caps)
Initially the coverage had a lot of holes but 90% of these are filled up. If you do notice a hole, drop an email to the network team - they are doing a pretty good job of filling up the coverage holes. In fact, they dedicated this year into improving existing coverage.
The staff are very friendly, and the CEO himself tweets and helps customers.
The phone selection is a bit weak - but this is mainly because of their AWS band - and people can buy a T-Mobile 3G phone and use it anyways.
Bottomline: Good service and extremely good value. Would recommend!
member for 18.4 years, 695 visits, last login: 6.2 years ago
updated 12.5 years ago
