how-to block ads
|
next review in page
Review by hickins 
member for 3.8 years, 53 visits, last login: 1 days ago
updated 1 days ago
 Burlington,ON
 $48 per month "unlimited" "several outages per month, pathetic customer service wait time" "I'd stay away if you have other options"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Signed up my parents with them, on a DSL plan since they didn't have Cable in Cogeco area, the service wasn't great but my parents lived with it, even with the outages that took 2-3 days some times, Calling their technical support can take a good 2 solid hours from our time, so we just wait for the service to return by itself!!!
My parents left canada for the winter, and they gave me access to their bank account, and I have discovered today that Distributel has never stopped charging my dad's account after my dad suspended the service! I called and they found that it was a mistake from their part and they credit it back to "distributel" account and refused to reverse the charge to my dad's account... so I requested to speak with a supervisor, I was put on hold for another million minutes and I had to hung up because I was soooo sick of being on hold.
I spoke with an agent and requested to cancel, they told me, only my dad can cancel as I was only authorized to make changes and not cancel....
I'm usually patient and reasonable, but 3 things really burned all my circuits:
1. wait times.
2. customer service attitude of just REFUSING to give back around 250$ that they took by mistake to my dad's bank account, and told me that there is NO WAY I can see that money going back unless I use it towards their service OR I cancel!! ... that is tooo much, REALLY too much.
3. I asked them to change the service from DSL to Cable since they started offering cable in Cogeco area, they told me that the advertised prices doesn't apply to Cogeco area, and their Cable 6 is like over 50$ but it's 36$ in a Rogers area!! The website doesn't say anything about that!!
Comments:
 | next review in page (previous review)
Review by badass1
member for 41 days, 0 visits, last login: 41 days ago
lodged 41 days ago
- Montreal-Ouest,QC
- $70 per month
- (12 month contract)
 about 50 days- "Taking your money"
- "You pay and You get NO Internet !"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
First of all, my advice is to not go with Distributel. My order has been sent in the beginning of January to be installed on February and we're at the end of February and I got nothing. I ordered cable 30 and paid for a month and a half. One day prior to the installation, they were suppose to call to confirm but nothing came. I called them the next day to be told to stay home and wait for the technician, who never came. Call them again on the same day and they tell me it should be installed max 2-3 days later. ( This goes on for 2 and a half weeks ) They were threatening me to not refund if I cancelled because the delay was acceptable and they were doing everything they can. (a senior agent told me that, I can name them 3 of them right here but I won't) Finally I called and cancelled my order. Now I'm stuck with another pending order without internet. Shame on you Distributel.
Pre Sales Info : Told me everything would go smoothly, I can cancel my other internet.
Install Co-Ordination : I received my modem but no technician came
Connection Reliability : friends are complaining a lot about consistency on connectivity and speed.
Tech Support : NONE
Services : NONE
Value for money : let's do the math: (service I got) / (130$) = 0 / 130$ = 0 (you be the judge here.)
Comments:
| next review in page (previous review)
Review by (hidden by request)
(review was emailed from domain videotron.ca)
lodged 136 days ago
- J1H1L
- $48 per month
- "Getting out."
- "Everything."
- "Very bad experience."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Distributel Montreal -- Internet Service > Steer clear from them. The worst customer service experience you can get. Not enough staff to answer the phone and on the technical side, staff is generally incompetent. Company unresponsive: like dealing with a black hole… nothing is coming out. As for saving, well, it's the SAME price as Videotron, (when you add the modem rental). You get a narrower bandwidth, although you have to weigh unlimited versus 500 gigs. They're as bad as any other branch of the same company: bad customer service, bad tech support, bad administration. I believe this company nurtures incompetence! Can't comment on the connection coz I didn't get that far: they missed the connection date twice. I got out, that's the good news. Finally got a refund, not in full (you gotta pay to learn) and not speedily either (no, no, no). So in short just remember that Distributel rhymes with HELL. A really bad experience.
Comments:
| next review in page (previous review)
 Review by TheNut
member for 8.3 years, 962 visits, last login: 38 days ago
updated 226 days ago
- Thornhill,ON
- $37 per month
- about 20 days
- "Low price, speeds as advertised"
- "Small call centre support"
- "I would comfortably recommend others to at least try Distributel."
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)
|
*** The following update was written in August 2012
I've been with Distributel for about 6 months now, so I figure I'll give an update on my review.
1. My service has been upgraded (for the same price) to Cable Internet 6 mpbs (750 KB/s download, 32 KB/s upload), although my downloads in general still seem to stick at 3 mpbs. 3 mbps cable service is no longer provided by Distributel.
2. I experienced one outage that lasted a weekend within about a month after installation. The problem was apparently due to a faulty wire outside (coincidence?). The Rogers technician arrived as scheduled by Distributel and he was helpful troubleshooting and resolving the issue. Aside from that one hiccup, service has been smooth since.
3. I mentioned my gaming latency averaged 50 - 60 ms, but I've noticed an improvement where it can go as low as 20 (depending on the server of course). Overall packet transmission reliability is excellent.
* My Updated Recommendation
At this point, I would comfortably recommend others to at least try Distributel and see if it works for them. I would give warning about their rather small call centre support, but note that my issues have been resolved in what I consider a reasonable time limit.
*** The following review was written in February 2012
* Service
Cable Internet 3 mbps (375 KB/s download, 32 KB/s upload)
Cable Modem: RCA Thomson DCM 425 (Docsis 2.0). Rental included in price.
* Prelude
I've been with Rogers Cable for about 7 years before I decided to finally switch over to a 3rd party provider such as Distributel. I never had problems with Rogers Cable, but the pricing and bandwidth caps are just unacceptable in today's technology rich society. At first I was thinking about signing up with Teksavvy, but they had a stop sell in my area. When the stop sell was lifted, they stopped offering their specials at Canada Computers. I am not comfortable with their startup costs, so I decided to give Distributel a try. I also downgraded from Rogers 12 mpbs to Distributel 3 mpbs because I don't really need the bandwidth. 3 mbps is fast enough for what I need and more often than not, most overloaded servers hardly give me the max speeds anyway.
The rental price of the cable modem is included in their price packages. Distributel recently updated their website to allow customers to purchase their modems; however they do not provide more details than that. I still have my purchased Surfboard from Rogers, so if using that can lower my monthly costs then I will do that. I will need to investigate this further.
* Installation
I called in to cancel Rogers Cable near the beginning of February. Shortly after I signed up with Distributel and scheduled the switchover for near the end of February. The installation went without a hitch. They delivered the cable modem a week before the Rogers technician came. The Rogers tech performed his duty as scheduled. Once he finished outside, I plugged in the modem and within about an hour the modem was provisioned and I was surfing the Internet.
* Performance
»www.speedtest.net
Download: 22.00 mbps
Upload: 0.26 mbps
Ping: 11 ms
The high download rate is due to bursting, which is common on cable connections for the first couple of seconds. Following that, the download was reduced to its nominal ~3 mbps.
Downloads from Oracle, Microsoft, and CNet average about 1.6 mbps. My average online gaming latency is between 50 - 60 ms. For comparison, I got around 40 ms in the same game servers with Rogers Cable.
Netflix standard definition streams work without a problem. The connection has more than enough bandwidth to keep up. I haven't tried high def, but it shouldn't work given that it needs closer to a 6 mpbs connection.
* Reliability
I just got the service so I can't say much here yet. So far everything has been hunky dory.
* Value
$37 with Distributel and "unlimited" Internet, $55 with Rogers and 60 GB cap. That's $18 saved per month or $216 saved per year. That's a lot of spare change to use elsewhere.
* Support
I rarely need or use support, but since I'm just starting up with Distributel there needs to be a few important phone calls. From what I've seen, they're very busy people. You call in, leave your number, and they call you back in about an hour or two, sometimes the next day. I had to respond numerous times to questions I already answered for them, so their record keeping skills are pretty bad. They also lost my service order and I had to send them another one.
I'm a patient guy and I didn't really care about any of this, but I think it's important to note. Some people rely on human interaction to get them through things and I can see something like this driving someone up the wall. If you don't mind the slow support, then I think you'll be satisfied in the end.
* My Recommendation
So far things have started out well. If this continues, then I would recommend Distributel to anyone looking for an alternative to Rogers Cable pricing and bandwidth caps.
Comments:
| next review in page (previous review)
Review by cutuzov
member for 5.3 years, 381 visits, last login: 1 days ago
updated 234 days ago
- Mississauga,ON
- $70 per month
- about 30 days
- "28Mb cable with no caps + home phone for 70 $"
- "set-up was delayed because of tech no-show. Up speed is just 1 Mb"
- "Works for me"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)
|
Speed Test #101611051 by dslreports.com
Run: 2012-05-14 17:32:30 EST
Download: 36688 (Kbps)
Upload: 989 (Kbps)
In kilobytes per second: 4478.6 down 120.8 up
Tested by server: 7 java
User: 1505369 @ dslreports.com
User's DNS: distributel.net
I finally decided to go with cable. Despite the service set-up delay, had a fairly pleasant experience.
First installation date booked the Rodgers tech simply did not show. I'd assume there is a drawback of having to work trough your direct competitors connection service. Second time everything was up and running.
I was able to set my home network+ phone myself, that is why I did not have any experience with technical support yet.
Speeds are exceeding the advertised ones . Just look at this  »www.facebook.com/l.php?u=http%3A···hIJg4msA
After a month or so I will most likely recommend Distributel to my family
Update 14/Aug 2012
I decreased my rating for tech support to 1. Was not able to get anyone to talk to at tech support after 1 hour on hold. Did not make it 0 only because I was actually able to reach them once before
in other respects service is still solid and well worth the money for me.
Attachments:
Comments:
 Reviews:
 ·Distributel Cable
| how could you subject your family to this? That's just mean.
Pay close attention to how high the speedtest spikes at the beginning. My guess is boosting to make speedtests look good.
Have you actually tried to download anything and watched the speeds? Something that takes longer than a minute? Also, try a couple other servers in your area.
If you've got a stable connection, good for you, but man oh man, wait till you have an issue and have to work with them | |
| | Reviews:
 ·Distributel VOIP
 ·TekSavvy DSL
| Re: how could you subject your family to this? said by tegrof:That's just mean.
Pay close attention to how high the speedtest spikes at the beginning. My guess is boosting to make speedtests look good.
Have you actually tried to download anything and watched the speeds? Something that takes longer than a minute? Also, try a couple other servers in your area.
If you've got a stable connection, good for you, but man oh man, wait till you have an issue and have to work with them
I think like everything cable related, experiences probably vary a lot from region to region. I've been using Distributel for 2.5 years or so now, and it's been fairly smooth and consistent. I regularly get the advertised speeds, or above - sometimes it'll drop to 16 Mbps or so during peak hours, but it's not generally noticeable for the huge amounts of streaming media my family watches.
Their VOIP service on the other hand - I had nothing but problems with it. It would regularly cut out, drop calls, and the audio quality when it did work was just plain horrible. My internet service was even severely degraded until I got rid of the VOIP box they provided - but since I cancelled that, like I said - it's been quite consistent and smooth. | |
|
cutuzov
join:2007-11-21
Mississauga, ON Reviews:
·Distributel Cable
| Re:how could you subject your family to this? My average torrent download speed is 2.7-3.5 MegaByte or 22-28 Megabits
Keeping in mind I do not pay for cable or satellite for 4 years already, my download/upload is about 1 T Byte a month. This includes HD Netflix streaming and TV shows + movies in HD as well
Here is some more speed tests
»www.diigo.com/item/image/2xqki/s57j
Graphs are more or less consistent during the test. I did not notice any excessive spikes at the beginning. Only exception is US sever, graph there is quite jagged.
About tech support I would not rely on any ISP to tweak my home network hardware. As I mentioned in my review I am able to handle/troubleshoot it well myself. To be fair, the poor tech support might be a problem for some Distributel customers. That simply means company has room for improvement.
I am still happy with what I get for the money I pay.
Regarding my family they are being charged same as me for 5 Mbps DSL from TechSavvy which was relevant 2 years ago, not today
P.S. I am sorry you get such a negative experience with this particular ISP. Thanks God we have some competition this days. Good luck with your next provider. | |
|
| |
| next review in page (previous review)
Review by tegrof
member for 265 days, 8 visits, last login: 240 days ago
lodged 265 days ago
- St Thomas,ON
- $60 per month
- (7 month contract)
- "Affordable"
- "Everything else"
- "Steer clear.....far far clear"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Wow, where to start with these guys.....
(summary for those of you that think this was long winded....Stay away from them. Their service is bad, their customer service is non existent and they will rip you off given the chance)
Signed up, all excited to get off Bell finally. Off Bell's 5MB down, 60GB limit that is. Signed up for Distributel's 15down unlimited. Sounded great!
One month in, weird...seems like my internet is slower than it was on Bell. Try speed tests, they _seem_ to be ok, but everything is slow. Video streaming(youtube, msn vid), music, my connections to clients for work. All just seemed slower. Video was a nightmare...buffering....buffering....buffering...Even Bell's 5 down was better.
I went through some troubleshooting with their tech guys, to no avail. They had apparently upgraded my service to 28 down since they did away with the 15 down, great I though. Well, the guy on the phone tells me it might be that my DOCSIS 2 modem may be the problem trying to keep up with the data. They tell me they'll send me a DOCSIS 3 modem................
Three weeks later, no modem still. I call....ok that's a joke....calling them means 90 minutes of hold time before you get frustrated and leave a call back number as it suggests.......guess what, no call back either. Useless. So I had to go on their twitter account to get someone to respond and tell me it shouldn't take 3 weeks to get a modem.
A few days later, I get up and stumble to my computer to start work.....to find my internet has been shut off. WHAT?! I call. I wait. I post on twitter. I wait. I finally get a call back ( I think based on the twitter person getting someone to call me). Turns out, they un-provision my modem BEFORE I had the new one in my hands. Now I've been on the phone up stairs and missed someone knock on the door. I go downstairs and find a slip from post guy saying it will be available after 5pm! So there's a full day's work. Thanks guys!. I demand they provision the old one so I can at least work until I get the new one later...and I'm told they can't. LIES! Luckily, I am able to get the modem just after noon and only lost a half day of work. Do I get compensated? NO.
I also notice I did not receive some return postage they said would be with the modem. I, again, use the only method that works with these clowns and hit up their twitter. I'm told they will send one right away. I get a white envelope in the mail two days later and place the modem and plug into it, take to post office, and go home.
Still have problems with my internet being pretty flaky, up and down for speed all the time, slow streaming, slow loading....a basic pain in the neck. After more troubleshooting, they tell me they're going to send me yet another modem since this one is "too new". A couple days later, I wake up to find my internet is SHUT OFF AGAIN!!! Once again, they unprovisioned the modem BEFORE I had the new one. Well, I called and kinda got a little testy with them, and they told me this is not normal....well I'd say that if I had two modem swaps and both times you shut off my internet before I had the new modem, that constitutes normal practice. Unbelievable!
Fast forward (past more intermittent service of fast, then slow, then slower, then fast, then slow) to more recently where I got a phone call to tell me that they are going to charge me 100$ for a modem that was returned with damage. The first modem they swapped out was apparently crushed a little in transit and ended up with a crack in it. Due to this, I am going to be charged 100$ for this. For a DOCSIS 2 piece of junk modem that was sent back in THEIR envelope, with THEIR postage/insurance.
So now I've finally had it with these guys, they have been nothing but a serious headache for me and this was the last straw, now I just feel like they're ripping me off. I've cancelled this and will move to a more upstanding service provider.
Stay away from Distributel if you value your sanity and want to be provided with any shape of good service/customer service.
I will be sure to tell everyone I know or anyone that asks me for advice on internet to stay away from these guys. I want my 100$ back you thieves!
A very angry _ex_-customer
Comments:
Reviews:
·Distributel Cable
| adding I wanted to know if they were sending me a return postage packaging for their modem so I tried calling them. Waited on hold for 2 hours and 55 seconds....at which point their machine hung up on me. I called back in and waited another half an hour and then, being completely fed up, I used their "callback feature" by pressing 1 and entering my number. Guess what, no callback....go figure. Same as before with this useless company. I just shipped it back and paid for it myself instead of waiting for them to charge me more money.
Unfortunately, I had closed my twitter account as it was created only to contact distributel. Twitter is the only way you'll be able to get their attention, calling in is useless.
Anyway, I decided to perform a test....after all that waiting and no call back.....
I called my new ISP, teksavvy. It took 45 seconds to get to a person....15 seconds of that was me deciding if I wanted to get to technical or customer. 45 seconds. Compared to.....unlimited...
On another note, I have been doing some downloading tests and see that I'm getting FAR BETTER performance on teksavvy than I ever did on Dist's garbage. Truthfully, I don't quite understand how this is possible since they are both on the Rogers cable network. I'm actually getting what I am paying for with teksavvy, was not so with Distributel.
Just stay away from Distributel. Terrible, terrible company.. | |
|
| |
| next review in page (previous review)
Review by (hidden by request)
(review was emailed from domain gmail.com)
lodged 1 year ago
- L4H
- $57 per month
- "Cheap and Unlimited Cable Internet Access"
- "Support Services and Realiabilty"
- "You get what you pay for as support is horrible and reliability is questionable"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Distributel Cable Internet Review
Vaughan, Ontario Canada
$56.50 per month
Uncapped bandwidth
Good speeds. Good price. Poor support.
When it is working, the speeds are good, and for the most part as
advertised.
However, when there are problems with the lines, it is =93out of their=94
control as Rogers Cable is required to diagnose the issue. This can range
from 24hr-48hrs. In my case, the Rogers technician showed up 48hrs after my initial ticket. The technician shows up during the day (Monday), in
which Distributel failed to offer me a service window. The Roger
technician is forced to leave as they will not perform any diagnosis unless
there is someone home, regardless of whether the issue is inside or outside
of the house.
I understand that for most resellers, Rogers may do this on purpose, so it
is not fully Distributel's fault. This could be a scenario for any cable
reseller. However, they (Distributel) failed to allow me to choose my own window for service. My next service is now "unofficially" scheduled for Wednesday (another 48hrs) later. The "unofficial" part is because the Rogers technician said he will come back on Wednesday, but Distributel has not confirmed with. Who do I trust? Unfortunately it looks like I will have to call Distributel to confirm?
Waiting times for phone support is on average 30-40+ minutes, and it is
required in order for you to put in a ticket or follow-up on an open one.
My initial support technician wasn't very bright or knowledgeable. I had
to walk the technician through what my cable modem was reading in terms of
signal strength, etc.
Downside Summary:
-I did not get to choose my service =93window=94
-Horrible wait times when calling support
-You have to buy or rent =93their=94 modem
-No support on Sunday=92s
Positives:
-Cheaper than Rogers (approximately 1/2 the cost)
Comments:
| next review in page (previous review)
 Review by bodop
member for 11.9 years, 4254 visits, last login: a few hours ago
updated 1 year ago
- Aylmer, QC
- $74 per month
- about 25 days
- "Speed is as advertised, No congestion during peak times"
- "Sales, Customer Service poorly trained and can not be believed"
- "I would look elsewhere unless you are Tecnical and like to call your ISP alot"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
Ordered the 15/1.5 Cable in Quebec (Videotron) on the 3rd. Told the DCM475 modem would be sent. Install for the 26th-tentative.
Modem arrived SB6120 which has 4 downstream channels not the 8 the DCM475 has. Website for 15/1 only mentions DCM475. Call to tell them this and they tell me it is because Videotron will Only allow the SB6120 for initial activation and to get the DCM475 I need to purchase it from them.
Which is a total fabrication on their part = Lie.
Truth is that they are clearing out old SB6120 modems for those in Quebec served by the Ottawa office!
Call comes that the install (InTech) will be the 27th. Tech comes and is somewhat rude, gives me attitude about running the line to the room I need it too. Makes the line 6 feet shorter than where I clearly showed him I need it and leaves.
Hook up the Cable Modem (SB6120) Modem keeps trying to get the profile and reboots every 5 minutes or so. Can see on the Modem Status page that it is getting to "Transfer Operational Parameters Through TFTP - In progress" Call and wait on Hold for over an hour until their Technical Support hours are over at 8:30 PM.
Call the next day and the Modem (as I suspected) had not been provisioned. Tells me they will have to Email another department and it will "hopefully be done today" asks for call back number to inform me when it is down. Not surprisingly - That call never came!
But a few hours later the modem is provisioned and there is internet access. They also stop your access to the modem to view status/diagnostics etc once profile has been sent to the modem.
Speed tests show the line is steady so far even during what would be peak times at 15 down and 1.5 up. Ping times seem high at between 25 - 50+ms.
Distributel has removed the modem rental fee for the fist 4 months as I have been dealing with a Distributel Customer Service Administrator - Dano who addresses Distributel issues here at DSLR in regards to the plentiful and serious issues encountered in dealing with Distributel.
I will see how the line and service test out over the next couple of months and if they follow through on the promised DCM475 - Highly doubt that will happen.
Unless you have hours to spend in dealing with Distributel and enjoy being misled and lied to then I would look elsewhere.
If Distributel is your Only/Best choice then be prepared to have some issues and spend time on the phone listening to lousy Hold Music!
In the end you may well get a fairly good connection!
We will see how it works longer term!
Will update with reliability status of Distributel connection in a Month!
Comments:
| next review in page (previous review)
Review by arshad14
member for 6 years, 108 visits, last login: 1 days ago
lodged 1 year ago
- Scarborough,ON
- $54 per month
- "Uncapped bandwidth"
- "Will charge you regardless of whether or not you have service, extremely long hold times"
- "Be extremely careful and make sure that you can wait on the phone and for the install"
| Pre Sales information:
Install Co-ordination:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
I signed up with for the Distributel Cable Internet 28 package on March 2nd and got a call on the 3rd to confirm my order. I paid $130.13 over the phone for the install, first day service including the modem rental and all their setup fees. When they called, they gave me an install date for March 16th, which unfortunately had to be changed since I wasn't going to be available then and rescheduled for the 20th. Because my entire house, telephone and TV, is also running off my internet and I didn't have any provider, I needed one ASAP. Since it wasn't till the 20th, I had to start looking for alternatives other than Rogers and Bell to see who could get it installed for me before. I came across Start who had me setup and good to go by the 15th.
On the 12th I called in and was on hold for literally an hour to leave a note on my account that I might have to cancel my install if need be before my install date 'cause I need internet ASAP and if I don't find someone then leave everything as is. That rep explained that that would be okay and that I could call in at a later date to have it cancelled. Once I was up with Start, I notified Distributel on the 16th to cancel my install. They then put me on hold and the whole usual Distributel shabang to tell me that they have already paid Rogers for the install so won't be able to refund me the install. I agreed to the install fees of $65 but at least refund the rest of the money back. She then explained that that won't be possible since I was paid up until May 1st. Now all this is happening on March 16th, this entire phone conversation so you can understand my frustration when they tell me that I am paid up till May 1st and we're not even half way through March yet let alone April and I can't get my money back.
That just infuriated the heck out of me that I just lost $130 to a company who promotes the 'no bull' approach but then can't return their money back to clients for service they will never receive. To top it off, on the 16th I was told by the rep that if Rogers does complete the install on the 20th then I would lose Start Cable service as well and be switched over to Distributel. At that point I did not want anything to do with Distributel, I'd rather be with Rogers or Bell even and not these guys only because of what they were trying to explain to me. Rogers and Bell might make billing errors and all that but at least sooner or later they do refund the money back but these guys won't do that at all.
So the moral of the story is these guys are no different from Rogers or Bell in terms of grabbing your hard earned money and not giving it back. Now I have to mail the modem back to them by April 15th at my own expense and still be out $130.13 for service I do not have and will never receive, which apparently is paid up till May 1st. So now you be the judge and tell me if I'm right or wrong even though I did give them enough notice to cancel but obviously wasn't long enough when I was already told by one of their reps that as long as it was before the install date I would be able to cancel and get my money back. At least with Start, well just read my Start Communications review and you'll see the level of customer service I have received from these guys, and no I DO NOT work for Start and am not affiliated with them in any way other than being a subscriber of theirs in Scarborough and not London, ON.
Comments:
| next page (previous review)
Review by ZenTraveler
member for 1 year, 142 visits, last login: 238 days ago
updated 1 year ago
- Cambridge,ON
- $57 per month
- about 30 days
- "Excellent speed, fair price for unlimited usage"
- "Single thread connections can be slow"
- "Excellent service and price for 24/1 cable Internet"
| Pre Sales information:
Install Co-ordination:
Connection Reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)
|
I had been a Rogers customer since 2006 and was very much satisfied with their services. Recently due to caps being lowered and increased pricing for the same level of service I've had for years I decided to look for alternatives. TekSavvy had come to my mind but wasn't available due to a stop sell that lasted nearly a year and is still counting. I recently found out about Distributel online and decided to give them a shot. The ordering was quite easy and was seamless. On my install date for cable I only had to remove my Rogers modem and hook up the Distributel provided modem. This process went smoothly... A week later Rogers came by to disconnect the Internet line which prompted a call to get this fix. It took 3 days to get a tech out and fix the line.
All and all the service has been amazing. I signed up back in December of 2011 and speed has been consistent even with a DOSIS 2.0 modem.
Comments:
|
|
·