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ikTel Networks page on DSLReports
Six Month Rating Unavailable
More reviews are required before ratings can be averaged

Reviews:
bullet 9 reviews (2 good) (3 bad)
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Review by WiFi See Profile

  • Location: NiagaraFalls
  • Cost: $9 per month
  • Install: about 55 days
Bad "Poor customer and tech support, no redundancy"
Overall "POOR value, inexpensive at the cost of frequent and extreme service outages"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

My Other Reviews

·Start Communicat..
FAR too many issues to document here. The worst are: failure to communicate with customers, minimal systems redundancies including their own in-house systems. (ie when there is a major failure, they even lose their own phone and Internet), frequent and major systems failures that go on for days. The latest was 4 days of no service, no advanced warning and no explanation of what happened. (Sep2013).

I was thinking of having them host a website but I found out that they don't have any data backup system. They don't even backup email. No thanks!

Good luck if you choose this company. Do yourself a favour - pay a little more, get a decent service. I can refer you to one, PM me.

member for 11.8 years, 280 visits, last login: 37 days ago
updated 230 days ago

Comments:
TBBroadband

join:2012-10-26
Fremont, OH
Reviews:
·AT&T U-Verse
·MegaPath

Emails

Generally no ISP will back up email. It's a best of effort service and is generally spelled out very clear for that. That is why its best to use your own domain and its own host for that. Never use your ISP unless it hosts in the cloud and has backup servers in place, but still have the issue of if the ISP sells and you must change your email addy.

Review by brawnybronco See Profile

  • Location: undisclosed location
  • Cost: $30 per month
Good "It's cheap"
Bad "horrible communication"
Overall "meh"
Pre Sales information:
Install Co-ordination:
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Updated reviews: Since the issues have cleared up I've had few issues. But my biggest complaint is the complete lack of communication when there are the scattered issues. Outage for 5 hours? No notice. No followup.

Original Review (I won't take it down):The ISP is a scam. 99% of the time you'll be lucky to get 1/10th the advertised speeds. The support is non-existent with the owner\tech blaming everyone but his own service. Asking to be downgraded for cheaper results in him making excuses for you to continue paying more for the same service as those paying for the bottom tier. It is currently taking me 1hr on to download a 85mb file, on my laptop leeching off a neighbor (with only 2 bars) it took 10 minutes. The best part is that he's going to DOCSIS 3 in Feb! So that modem you bought a month ago needs to be upgraded. Who would have thought that a Nigerian would be running a con?

member for 2.3 years, 20 visits, last login: 1.4 years ago
updated 1.5 years ago

Comments:

Review by jandsbob See Profile

  • Location: St Catharines,ON
  • Cost: $45 per month
Good "its cheap"
Bad "its dial up speeds"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I ordered the 14Mb package for 45 a month and get blazing speeds of up to 200Kb sec. The tech support consists of the owner Alan blaming everyone but his service for the issues. Avoid at all costs.

member for 2.3 years, 18 visits, last login: 92 days ago
lodged 2.3 years ago

Comments: