how-to block ads
|
»next review in page
Review by (hidden by request)
Posted: 9.8 years ago
(review was emailed from domain earthstation.net)
 Conshohocken,Montgomery,PA
 Business customer
 $325 per month (12 month contract)
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Overall an EXCELLENT experience.
I ordered SDSL with EarthStation Netaxs in August. I did this knowing that my CO was still being built out.
I placed the order knowing that it would be weeks or months before the CO would be completed and I was sure EarthStation Netaxs would forget about me. NOPE! I was wrong.
As soon as the CO was completed in October, like I was told it would be, my EarthStation Netaxs rep called and gave me the good news. He told when I would get e-mails and calls about the install dates and he was right on target.
The Covad installer came out and did his thing. The only issue was that BA dropped the line on the other side of my building. However, the Covad tech went way out of his way and toned out a pair of copper inside 1.2 an hour 15 minutes later he had my inside wiring completed and my modem installed. 5 minutes later we were shaking hands and he was on his way. No sooner than 10 minutes EarthStation called and offered assistance with programming my PC's Network / IP Stack and I was flying at 1.1Mbps
EVERYTHING I was told would happen happened. It went without a hitch. 4 months later my SDSL is as speedy as day one, with an average throughput of 1MB for the low low price of $325.00 per month.
Followup comments: | Forums » comments on review of EarthStation |
 | »next review in page (previous review)
Review by jsat 
Posted: 9.8 years ago
member for 9.8 years, 23 visits, last login: 8.7 years ago
Doylestown,Bucks,PA
$99 per month (12 month contract)
| Pre Sales information:
Install Co-ordination:
Tech Support:
Value for money:
|
Forget DSL. Wait for the cable modem, wait for satellite, anything. Save
yourself the ulcers and don't get DSL.
Here is a step by step review of my 3 month + nightmare, which still has
no end in sight:
OCT 17, 1999- Order residential DSL (768/384) from Earthstation Net
Access. Loop length calculated to 7500 feet.
OCT 25- Told DSL installation would be first week in Nov.
1st week in Nov- Came and went, no install, no update, no info.
Nov 15- After multiple calls to ISP, I'm told Bell Atlantic says they
can't identify my address. Please fax copy of phone bill.
Nov. 16-Dec 7- No action
Dec 8- Find out that Covad has no order for me, Earthstation Net Access
never placed it with them. All info up to now has been lies.
Dec 8- Cancel DSL order with ESN, place order with Speakeasy.
Dec 13- Order rejected
Dec 20- Order rejected second time
Dec 20- ESN, the first ISP that lied to me for 6 weeks, places my order
with Covad! Covad tells me the order must be canceled soon or it will
interfere with second order. ESN not answering phone. Covad won't let me
cancel my own order. Multiple calls and messages to CEO of ESN finally
get first order canceled.
Dec 21- Order accepted!
Dec 27- Bell Atlantic schedules loop install date on 1/4.
1/3/2000- BA tech shows up a day early, while I'm out running errands so
that I can be home for him all next day.
1/4- BA tech returns and completes loop installation. Tells me he can't
test the line because Covad has no DSL facilities at my CO. Estimates it
could be as much as 6 months until Covad can offer DSL in my area. Covad
says that's a lie, they will test the line that night. Call tomorrow.
1/5- Line didn't pass test. After multiple calls to Covad and Speakeasy,
finally find out that there is a missing DSLAM card. Tech will SEE IF
THEY HAVE A SPARE, otherwise need 1 week (possibly 2) to order one. Bell
Atlantic doesn't keep spares on hand. Call back tonight to get update if
DSLAM was available.
1/6- No update. Tech will be REMINDED to check for spare. Order being
passed to "Service Delivery Specialist". "Specialist" puts in request
for update.
1/11- No update.
1/14- No update.
1/18- After multiple calls, find out DSLAM has been installed for
undetermined amount of time. Line test fails due to excessive loop
length, 13600 ft! Speakeasy wants to confirm before downgrading speed to
386. Will call me in a few hours to confirm and set up Covad install
date. Nobody calls.
1/19- Speakeasy personnel who did not call back yesterday not available
today or tomorrow. Covad says waiting for Speakeasy to confirm
downgrade. Won't let me confirm downgrade of my own order. Speakeasy not
answering phones. After 1 hr on hold, finally get downgrade confirmed
and get a (gasp) COVAD INSTALLATION DATE of 1/26! Hallelujah!
1/20- Covad install canceled due to trouble with the line. Please call
back on 1/24 for possible update.
After 3 months of this, I've about had it. Trying to get Speakeasy,
Covad, and Bell Atlantic to coordinate is like trying to get the 3
stooges to do brain surgery. Delays are constant and can go on forever.
Messages left on answering machines or e-mailed to Speakeasy or Covad go
unanswered. Phone wait times range from 5 min to over an hour. NO STEPS
get done without the customer making repeated multiple calls to all
parties involved.
In 3 months I have not been able to get past step 2 in a 7 step process.
Speakeasy has been telling me I will be installed in a few days for 3
weeks. The cable modem is due to be deployed in my area very soon. Right
now it's a horse race, and only because I've put so much time into DSL
already. I am advising everyone I know to avoid DSL like the plague.
Followup comments: | Forums » comments on review of EarthStation |
| »next review in page (previous review)
Review by rmsolino
Posted: 10.2 years ago
(review was emailed from domain netaxs.com)
undisclosed location
Contract price not specified.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Re: DSL providers in suburban Philadelphia -- Comments ?
Author: Ron Mansolino
Date: 1999/08/14
Forum: comp.dcom.xdsl
Posted on: 1999/08/14
Message-ID:
Keywords: DSL Net Access ATM
Newsgroups: comp.dcom.xdsl,phl.internet
Organization: newsread.com ISP News Reading Service (»www.newsread.com)
References:
Reply-To: Ron@netaxs.com, weasels@netaxs.com
[This is being submitted 2 months after I wrote this article below. We
haven't had any outage on our Covad circuits yet. and it still rocks.]
in ,
Brian A Doreste said:
>
> On Sat, 14 Aug 1999 11:56:07 -0400, Bill wrote:
>
> >According to Covad, I can get DSL from any of the following providers :
> >Flashcom, Nunet, Eclipse, Digital Select, Ultracom, CAIS or IBS.
> >
> >Does anyone have experience (good or bad) with any of these (except
> >Flashcom, which has been roundly slagged in this ng for ages) ?
> >
> >Does anyone know of any other providers in this area ?
>
> Since you are already using Earthstation/Netaxs, why don't you stick with
> them? Their service and support is top notch and very clueful; why switch?
>
> I believe that they provide DSL connections to both Covad and Hell Titanic,
> errr, I mean, Bell Atlantic.
>
> »www.earthstation.net
>
> No, I don't work for them.
Well, I do.
We ordered my line on 7/15, (TeleSpeed 768).
Covad ordered my Bell tail on 7/16.
Bell gave a commitment to deliver it on 7/28. It was installed on 7/27.
Bell told Covad they could only do 384k SDSL to my apt, since I'm 15,000
feet from the Springfield CO, which is where Covad has their DSLAM
(although I live ~1 mile from the Swarthmore CO on Baltimore Pike).
Covad scheduled their installer for 8/6, he came prepared, and ready to go.
We ran around my apartment building trying to put together a pair to the
Network Interface Device in the basement. This was the most difficult part.
The tech setup my Flowpoint and pinged our Covad T3 on the first try, it
hasn't blinked since, and I've been beating on it all week.
MRTG says I'm getting Max In: 754.0 kb/s Max Out: 742.0 kb/s
(with me ping-flooding it; I get ~640kbs from the newsread.com servers).
The best thing is the ability to type away with no character lag, regardless
of how much traffic is coming in. It's like having the net all to myself.
DSL Rocks.
--
Ron Mansolino RMsolino@netaxs.com »www.netaxs.com/~rmsolino/
Earthstation / Net Access - "The NOC that Rocks Around the Clock"
Philadelphia's Original Internet Provider - Now in our eighth year!
www.netaxs.com www.newsread.com www.netcondo.com earthstation.net
Followup comments: | Forums » comments on review of EarthStation |
|
|
EarthStation
