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 Review by Almighty1 
Posted: 5.8 years ago
member for 6.5 years, 847 visits, last login: 192 days ago
 San Francisco,San Francisco,CA
 $160 per month (12 month contract)
 about 999 days
 SBC
CLEC party: NorthPoint
 "Savvis has a quality IP backbone network and support"
 "Unable to get your inside wiring done"
 "Savvis is great when it works!"
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I am posting this review almost 4 years late but I'll just do a quick summary.
I live in San Francisco in a business district near downtown so I was basically 4365 feet from the downtown/financial district CO. ADSL from SBC/PacBell had only started becoming available in Summer 2000 in the residential neighborhoods in this city and wasn't available in my area until Spring 2001. So to be brief, as I lived in a old apartment building, the line from the Demarc/MPOE to my apartment where I only have one phone jack contains only 1 pair using three conductors which as I understand from the inside wire techs from PacBell and Northpoint, the third conductor was used as ground in the old days. So I tried to order Savvis 416kbps/416kbps SDSL using Northpoint for the CLEC in Spring 2000. What happened was Northpoint came once and then due to not having the pair required from the Demarc/MPOE, they tried to have PacBell run the line from the Demarc/MPOE. PacBell's two wire techs arrived but did not get anywhere as building management doesn't allow more than one phone line per apartment. This entire process took 6 months. Savvis has a quality network as I've used them for dedicated leased line business connections in the past and they did provide a free Netopia R7100 Router as well as all the IP address's you need. However, if they can't get you connected like for SDSL, then you can't use them at all. Another note is the $160/month isn't Savvis's normal pricing which is $500/month. I only got the $160/month because WorldCom's UUnet was offering 384kbps/384kbps SDSL for $160 and UUnet is one of the big 3 so it took some arm twisting of my salesperson with his management to reduce the price.
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Review by mkaatman
Posted: 8.5 years ago
member for 8.5 years, 4 visits, last login: 6.7 years ago
Saint Peters,Saint Charles,MO
 Business customer
$149 per month (36 month contract)
about 15 days
Southwestern Bell
CLEC party: NorthPoint
"Worked Perfect"
"Northpoint went under"
"If savvis can get service to you they are perfect."
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We were running at 208k sdsl and everything was perfect until Northpoint went down. Unlimited static IP addresses if you can justify them. Live tech support, you call the number you get a live person instantly. No one else wants to deal with us because of our distance and we are forced to upgrade to a T1. It is more expensive but Savvis still has great deals on T1 as well.
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Review by apeng
Posted: 8.8 years ago
member for 8.8 years, 9 visits, last login: 8.6 years ago
Sunnyvale,Santa Clara,CA
$39 per month
about 50 days
SBC
CLEC party: SBC
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I ordered my dsl Nov 26 2000. Pacbell finally installed Jan 15, 2001. They gave me this Speedstream dsl USB modem and it doesn't work (PC hungs on connect), after 5 days of being on hold and phone cutted-off for techsup, they gave me Westel. Now at least it is working at ~300kbps. But the worst part is my telephone. I lost my phone dial tone on the installation date, Pacbell fixed the prob the next day. Apparently one of their technician had some problem installing my line in their CO. Now this morning, I lost my dial tone again. Called Pacbell repair again and rep said technician will be coming on Monday. So for 3 days I won't be able to use my home phone... I have decided to cancel my dsl. Careful on PacBell, very bad techsup and customer service.
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Review by zaxbowow
Posted: 8.8 years ago
member for 8.8 years, 20 visits, last login: 6.9 years ago
Saint Louis,Saint Louis,MO
$264 per month (24 month contract)
Southwestern Bell
CLEC party: NorthPoint
"None"
"Many"
"My experience with Savvis - the quintessential ISP * NIGHTMARE *"
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Previous, ISP (Maverix, 768 KB SDSL) was going out of business; received 30 days notice.
Contracted with Savvis; which assured a 30 day install of 768 KB SDSL.
- Contacted Savvis virtually daily, and was reassured daily the new service would be up in time. Four Savvis employees (one sales three technical service each verified delivery date).
- Day came, old ISP went down, Savvis said that they could not provision circuit, and would furthermore be unable to for an indefinite period of time.
- Called Northpoint (the Savvis's DSLAM provier) who verified that Savvis knew DSLAM indefinitely unavailable ON DAY ORDER WAS PLACED.
- Further discovered Northpoint was attempting to operate under bankrupcy protection, (a point Savvis failed to mention) and would not be able to provide any more connections at the Telco CO.
Bottom line -
Savvis cause severe and irreperable harm to our company's business by failing to deliver promised services and was furthermore wreckless and negligent in their practice of customer aquisition and technical account service.
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Review by burntfungus
Posted: 8.8 years ago
member for 8.8 years, 156 visits, last login: 1.6 years ago
Pasadena,Los Angeles,CA
Business customer
$199 per month (12 month contract)
about 50 days
SBC
CLEC party: Rhythms
"They even called me when they noticed my line was down!"
"None"
"Business DSL the way it should be."
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I'm sure there are few reviews on SAVVIS because they have few problems.
I went from the InternetConnect nightmare to SAVVIS heaven. I've had SAVVIS for a year now.
Speeds are what they promised, 256k SDSL. Latency is lower than expected. Hop count to most sites on the Internet are 20% to 30% shorter. I was granted 16 ip addresses without a problem. They gave me the password to the Netopia router so I could do my needed subnetting.
I've referred my clients to SAVVIS without any regrets.
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Review by sammy126
Posted: 9.1 years ago
member for 9.1 years, 6 visits, last login: 9.1 years ago
Houston,Harris,TX
$359 per month (12 month contract)
about 28 days
CLEC party: NorthPoint
"SAVVIS install was the smoothest ever. They offer the only truelly reliable service I have ever found"
"They have nothing bad about them. The rep Brad was so easy to work with. 703.234.8086"
"call Brad, he will answer all your questions and work you a deal 703-234-8086"
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Order a SAVVIS line and you will never order the Internet ever again. I promise. Brad and SAVVIS will satisfy you for life. no more phone call hastles ever. take my word. call brad. 703-234-8086
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Review by walton
Posted: 9.9 years ago
(review was emailed from domain Shakerheights.com)
Cleveland,Cuyahoga,OH
$540 per month (12 month contract)
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Install was over 70 days late (Ameritech's fault). Savvis did not respond to repeated emails and pnone calls asking for alternatives to DSL. I originally placed the order for a 1Mb line. A few weeks later I changed the order to a 1.5Mb line. They installed the line at 1.0Mb (over 2 months later) and said they would switch to 1.5 soon. A week later after nothing happened I called them. A week after that they said they cannot switch me to 1.5 because I am too far away (6900'???) and I'm stuck with 1.0 because that is what was on the original contract.
I just talked to them today and found out that they do not offer their DSL customers access to a NewsServer. They only offer a newsfeed which they say will take up a full 1.54 T1. That leaves all their DSL customers without access to Usenet - un-frigging-believable!!!
I think I've found the only ISP on the planet that does not offer News.
Dave Walton
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Review by ronmar
Posted: 10.1 years ago
member for 10.2 years, 11 visits, last login: 9 years ago
undisclosed location
Contract price not specified.
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Ron Marshall
speed 384/128
Installed as scheduled
Excellent install from Covad
Great tech support from Speakeasy.
3 Static IP's
speed better than i expected
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Savvis
