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I am posting this review almost 4 years late but I'll just do a quick summary. I live in San Francisco in a business district near downtown so I was basically 4365 feet from the downtown/financial district CO. ADSL from SBC/PacBell had only started becoming available in Summer 2000 in the residential neighborhoods in this city and wasn't available in my area until Spring 2001. So to be brief, as I lived in a old apartment building, the line from the Demarc/MPOE to my apartment where I only have one phone jack contains only 1 pair using three conductors which as I understand from the inside wire techs from PacBell and Northpoint, the third conductor was used as ground in the old days. So I tried to order Savvis 416kbps/416kbps SDSL using Northpoint for the CLEC in Spring 2000. What happened was Northpoint came once and then due to not having the pair required from the Demarc/MPOE, they tried to have PacBell run the line from the Demarc/MPOE. PacBell's two wire techs arrived but did not get anywhere as building management doesn't allow more than one phone line per apartment. This entire process took 6 months. Savvis has a quality network as I've used them for dedicated leased line business connections in the past and they did provide a free Netopia R7100 Router as well as all the IP address's you need. However, if they can't get you connected like for SDSL, then you can't use them at all. Another note is the $160/month isn't Savvis's normal pricing which is $500/month. I only got the $160/month because WorldCom's UUnet was offering 384kbps/384kbps SDSL for $160 and UUnet is one of the big 3 so it took some arm twisting of my salesperson with his management to reduce the price. member for 20.8 years, 1705 visits, last login: 73 days ago lodged 20.1 years ago
We were running at 208k sdsl and everything was perfect until Northpoint went down. Unlimited static IP addresses if you can justify them. Live tech support, you call the number you get a live person instantly. No one else wants to deal with us because of our distance and we are forced to upgrade to a T1. It is more expensive but Savvis still has great deals on T1 as well. member for 22.8 years, 4 visits, last login: 21.1 years ago lodged 22.8 years ago
I ordered my dsl Nov 26 2000. Pacbell finally installed Jan 15, 2001. They gave me this Speedstream dsl USB modem and it doesn't work (PC hungs on connect), after 5 days of being on hold and phone cutted-off for techsup, they gave me Westel. Now at least it is working at ~300kbps. But the worst part is my telephone. I lost my phone dial tone on the installation date, Pacbell fixed the prob the next day. Apparently one of their technician had some problem installing my line in their CO. Now this morning, I lost my dial tone again. Called Pacbell repair again and rep said technician will be coming on Monday. So for 3 days I won't be able to use my home phone... I have decided to cancel my dsl. Careful on PacBell, very bad techsup and customer service. member for 23.1 years, 9 visits, last login: 23 years ago lodged 23.1 years ago
Previous, ISP (Maverix, 768 KB SDSL) was going out of business; received 30 days notice. Contracted with Savvis; which assured a 30 day install of 768 KB SDSL. - Contacted Savvis virtually daily, and was reassured daily the new service would be up in time. Four Savvis employees (one sales three technical service each verified delivery date). - Day came, old ISP went down, Savvis said that they could not provision circuit, and would furthermore be unable to for an indefinite period of time. - Called Northpoint (the Savvis's DSLAM provier) who verified that Savvis knew DSLAM indefinitely unavailable ON DAY ORDER WAS PLACED. - Further discovered Northpoint was attempting to operate under bankrupcy protection, (a point Savvis failed to mention) and would not be able to provide any more connections at the Telco CO. Bottom line - Savvis cause severe and irreperable harm to our company's business by failing to deliver promised services and was furthermore wreckless and negligent in their practice of customer aquisition and technical account service. member for 23.1 years, 20 visits, last login: 21.2 years ago lodged 23.1 years ago
I'm sure there are few reviews on SAVVIS because they have few problems. I went from the InternetConnect nightmare to SAVVIS heaven. I've had SAVVIS for a year now. Speeds are what they promised, 256k SDSL. Latency is lower than expected. Hop count to most sites on the Internet are 20% to 30% shorter. I was granted 16 ip addresses without a problem. They gave me the password to the Netopia router so I could do my needed subnetting. I've referred my clients to SAVVIS without any regrets. member for 23.2 years, 159 visits, last login: 13.7 years ago lodged 23.1 years ago
Order a SAVVIS line and you will never order the Internet ever again. I promise. Brad and SAVVIS will satisfy you for life. no more phone call hastles ever. take my word. call brad. 703-234-8086 member for 23.5 years, 6 visits, last login: 23.4 years ago lodged 23.5 years ago
Install was over 70 days late (Ameritech's fault). Savvis did not respond to repeated emails and pnone calls asking for alternatives to DSL. I originally placed the order for a 1Mb line. A few weeks later I changed the order to a 1.5Mb line. They installed the line at 1.0Mb (over 2 months later) and said they would switch to 1.5 soon. A week later after nothing happened I called them. A week after that they said they cannot switch me to 1.5 because I am too far away (6900'???) and I'm stuck with 1.0 because that is what was on the original contract. I just talked to them today and found out that they do not offer their DSL customers access to a NewsServer. They only offer a newsfeed which they say will take up a full 1.54 T1. That leaves all their DSL customers without access to Usenet - un-frigging-believable!!! I think I've found the only ISP on the planet that does not offer News. Dave Walton (review was emailed from domain Shakerheights.com) lodged 24.2 years ago
Ron Marshall speed 384/128 Installed as scheduled Excellent install from Covad Great tech support from Speakeasy. 3 Static IP's speed better than i expected member for 24.6 years, 11 visits, last login: 23.3 years ago lodged 24.4 years ago |