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Review by Almighty1 See Profile

  • Location: San Francisco, San Francisco, CA, USA
  • Cost: $160 per month (12 month contract)
  • Install: about 999 days
  • Telco party SBC
  • CLEC party: NorthPoint
Savvis has a quality IP backbone network and support
Unable to get your inside wiring done
Savvis is great when it works!
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I am posting this review almost 4 years late but I'll just do a quick summary.

I live in San Francisco in a business district near downtown so I was basically 4365 feet from the downtown/financial district CO. ADSL from SBC/PacBell had only started becoming available in Summer 2000 in the residential neighborhoods in this city and wasn't available in my area until Spring 2001. So to be brief, as I lived in a old apartment building, the line from the Demarc/MPOE to my apartment where I only have one phone jack contains only 1 pair using three conductors which as I understand from the inside wire techs from PacBell and Northpoint, the third conductor was used as ground in the old days. So I tried to order Savvis 416kbps/416kbps SDSL using Northpoint for the CLEC in Spring 2000. What happened was Northpoint came once and then due to not having the pair required from the Demarc/MPOE, they tried to have PacBell run the line from the Demarc/MPOE. PacBell's two wire techs arrived but did not get anywhere as building management doesn't allow more than one phone line per apartment. This entire process took 6 months. Savvis has a quality network as I've used them for dedicated leased line business connections in the past and they did provide a free Netopia R7100 Router as well as all the IP address's you need. However, if they can't get you connected like for SDSL, then you can't use them at all. Another note is the $160/month isn't Savvis's normal pricing which is $500/month. I only got the $160/month because WorldCom's UUnet was offering 384kbps/384kbps SDSL for $160 and UUnet is one of the big 3 so it took some arm twisting of my salesperson with his management to reduce the price.

member for 20.8 years, 1705 visits, last login: 73 days ago
lodged 20.1 years ago


Review by mkaatman See Profile

  • Location: Saint Peters, Saint Charles, MO, USA
  • Business customer Business customer
  • Cost: $149 per month (36 month contract)
  • Install: about 15 days
  • Telco party Southwestern Bell
  • CLEC party: NorthPoint
Worked Perfect
Northpoint went under
If savvis can get service to you they are perfect.
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We were running at 208k sdsl and everything was perfect until Northpoint went down. Unlimited static IP addresses if you can justify them. Live tech support, you call the number you get a live person instantly. No one else wants to deal with us because of our distance and we are forced to upgrade to a T1. It is more expensive but Savvis still has great deals on T1 as well.

member for 22.8 years, 4 visits, last login: 21.1 years ago
lodged 22.8 years ago







Review by apeng See Profile

  • Location: Sunnyvale, Santa Clara, CA, USA
  • Cost: $39 per month
  • Install: about 50 days
  • Telco party SBC
  • CLEC party: SBC
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I ordered my dsl Nov 26 2000. Pacbell finally installed Jan 15, 2001. They gave me this Speedstream dsl USB modem and it doesn't work (PC hungs on connect), after 5 days of being on hold and phone cutted-off for techsup, they gave me Westel. Now at least it is working at ~300kbps. But the worst part is my telephone. I lost my phone dial tone on the installation date, Pacbell fixed the prob the next day. Apparently one of their technician had some problem installing my line in their CO. Now this morning, I lost my dial tone again. Called Pacbell repair again and rep said technician will be coming on Monday. So for 3 days I won't be able to use my home phone... I have decided to cancel my dsl. Careful on PacBell, very bad techsup and customer service.

member for 23.1 years, 9 visits, last login: 23 years ago
lodged 23.1 years ago


Review by zaxbowow See Profile

  • Location: Saint Louis, Saint Louis, MO, USA
  • Cost: $264 per month (24 month contract)
  • Telco party Southwestern Bell
  • CLEC party: NorthPoint
None
Many
My experience with Savvis - the quintessential ISP * NIGHTMARE *
Pre Sales information:
Install Co-ordination:
Tech Support:

Previous, ISP (Maverix, 768 KB SDSL) was going out of business; received 30 days notice.

Contracted with Savvis; which assured a 30 day install of 768 KB SDSL.

- Contacted Savvis virtually daily, and was reassured daily the new service would be up in time. Four Savvis employees (one sales three technical service each verified delivery date).
- Day came, old ISP went down, Savvis said that they could not provision circuit, and would furthermore be unable to for an indefinite period of time.
- Called Northpoint (the Savvis's DSLAM provier) who verified that Savvis knew DSLAM indefinitely unavailable ON DAY ORDER WAS PLACED.
- Further discovered Northpoint was attempting to operate under bankrupcy protection, (a point Savvis failed to mention) and would not be able to provide any more connections at the Telco CO.

Bottom line -

Savvis cause severe and irreperable harm to our company's business by failing to deliver promised services and was furthermore wreckless and negligent in their practice of customer aquisition and technical account service.

member for 23.1 years, 20 visits, last login: 21.2 years ago
lodged 23.1 years ago


Archvile2
join:2000-10-22
Natick, MA

Archvile2

Member

Savvis is Id Software's ISP.

...and they often have bones to pick with them. Just take a look at this June 9th .plan entry by Christian Antkow:

"Our webserver, FTP server, Mail, and more than likely, DNS server will be inactive for an indeterminate amount of time starting at approximately 11am CST on Saturday, June 10th. I'm am going to try to find a solution over the weekend to get mail limping along.

"Again, this is a situation beyond our control. Through this experience, I've put ISP's and Phone Companies somewhere a few points higher than lawyers on my "scum scale rating" (previously, lawyers held a commanding lead on this scale)

"I am hoping that our service will resume, in full, by Friday, June 16th. If not, someone at SouthWest Bell, Savvis, and MFS are going to have hell to pay..."

And they have wicked-high-speed connections (probably T3). Furthermore, they're running the Q3 auth server 24/7; so far, Savvis has been good about that, but there are days...

Review by burntfungus See Profile

  • Location: Pasadena, Los Angeles, CA, USA
  • Business customer Business customer
  • Cost: $199 per month (12 month contract)
  • Install: about 50 days
  • Telco party SBC
  • CLEC party: Rhythms
They even called me when they noticed my line was down!
None
Business DSL the way it should be.
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I'm sure there are few reviews on SAVVIS because they have few problems.

I went from the InternetConnect nightmare to SAVVIS heaven. I've had SAVVIS for a year now.

Speeds are what they promised, 256k SDSL. Latency is lower than expected. Hop count to most sites on the Internet are 20% to 30% shorter. I was granted 16 ip addresses without a problem. They gave me the password to the Netopia router so I could do my needed subnetting.

I've referred my clients to SAVVIS without any regrets.

member for 23.2 years, 159 visits, last login: 13.7 years ago
lodged 23.1 years ago


Review by sammy126 See Profile

  • Location: Houston, Harris, TX, USA
  • Cost: $359 per month (12 month contract)
  • Install: about 28 days
  • CLEC party: NorthPoint
SAVVIS install was the smoothest ever. They offer the only truelly reliable service I have ever found
They have nothing bad about them. The rep Brad was so easy to work with. 703.234.8086
call Brad, he will answer all your questions and work you a deal 703-234-8086
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Order a SAVVIS line and you will never order the Internet ever again. I promise. Brad and SAVVIS will satisfy you for life. no more phone call hastles ever. take my word. call brad. 703-234-8086

member for 23.5 years, 6 visits, last login: 23.4 years ago
lodged 23.5 years ago







Review by walton

  • Location: Cleveland, Cuyahoga, OH, USA
  • Cost: $540 per month (12 month contract)
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Install was over 70 days late (Ameritech's fault). Savvis did not respond to repeated emails and pnone calls asking for alternatives to DSL. I originally placed the order for a 1Mb line. A few weeks later I changed the order to a 1.5Mb line. They installed the line at 1.0Mb (over 2 months later) and said they would switch to 1.5 soon. A week later after nothing happened I called them. A week after that they said they cannot switch me to 1.5 because I am too far away (6900'???) and I'm stuck with 1.0 because that is what was on the original contract.

I just talked to them today and found out that they do not offer their DSL customers access to a NewsServer. They only offer a newsfeed which they say will take up a full 1.54 T1. That leaves all their DSL customers without access to Usenet - un-frigging-believable!!!

I think I've found the only ISP on the planet that does not offer News.

Dave Walton

(review was emailed from domain Shakerheights.com)
lodged 24.2 years ago

sammy126
join:2000-09-21
Houston, TX

sammy126

Member

nuts

You are nuts!!! Savvis is the easiest company i have ever worked with!!! you must have an asss as your lan integrator that is where you are screwed up at!!
moouglah
join:2000-07-06
Cleveland, OH

moouglah

Member

Who is the asss?

Also - They never enabled reverse lookup for my IP addresses and ignored my request for additional IP's.
They wanted to charge me $100 PER DOMAIN NAME for DNS service which I am now getting for free. I used the free DNS service to set up http://www.savvissucks.com and they threatened to sue me because of it.
Have you looked at their stock price? They IPO'd at $25 and are now at $8. I'm not the only one that realized they are a dog. Anyone that placed their faith in Savvis got burned.
THEY are the idiots!!!

Hope you have a backup ISP...
jmalik92
join:2000-04-25
Saint Louis, MO

jmalik92

Member

Re: Who is the asss?

not too smart there buddy they ipo'd at $24. Do your research before you humiliate yourself.

[text was edited by author 2000-11-01 02:37:39]

Review by ronmar0 See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
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Ron Marshall
speed 384/128
Installed as scheduled
Excellent install from Covad
Great tech support from Speakeasy.
3 Static IP's
speed better than i expected

member for 24.6 years, 11 visits, last login: 23.3 years ago
lodged 24.4 years ago

System

Anon

Lee Rose

Is Savvis Savvis or is it Speakeasy. You mentioned Speakeasy, but the review is under Savvis. I understood them to be a Tier 1 network. Are you with them or Covad?