how-to block ads
|
»next review in page
Review by apeng 
Posted: 8.8 years ago
member for 8.8 years, 9 visits, last login: 8.6 years ago
 Sunnyvale,Santa Clara,CA
 $39 per month
 about 50 days
 SBC
CLEC party: SBC
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
I ordered my dsl Nov 26 2000. Pacbell finally installed Jan 15, 2001. They gave me this Speedstream dsl USB modem and it doesn't work (PC hungs on connect), after 5 days of being on hold and phone cutted-off for techsup, they gave me Westel. Now at least it is working at ~300kbps. But the worst part is my telephone. I lost my phone dial tone on the installation date, Pacbell fixed the prob the next day. Apparently one of their technician had some problem installing my line in their CO. Now this morning, I lost my dial tone again. Called Pacbell repair again and rep said technician will be coming on Monday. So for 3 days I won't be able to use my home phone... I have decided to cancel my dsl. Careful on PacBell, very bad techsup and customer service.
Followup comments: | Forums » comments on review of Savvis |
 | »next review in page (previous review)
Review by walton
Posted: 9.9 years ago
(review was emailed from domain Shakerheights.com)
Cleveland,Cuyahoga,OH
$540 per month (12 month contract)
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
|
Install was over 70 days late (Ameritech's fault). Savvis did not respond to repeated emails and pnone calls asking for alternatives to DSL. I originally placed the order for a 1Mb line. A few weeks later I changed the order to a 1.5Mb line. They installed the line at 1.0Mb (over 2 months later) and said they would switch to 1.5 soon. A week later after nothing happened I called them. A week after that they said they cannot switch me to 1.5 because I am too far away (6900'???) and I'm stuck with 1.0 because that is what was on the original contract.
I just talked to them today and found out that they do not offer their DSL customers access to a NewsServer. They only offer a newsfeed which they say will take up a full 1.54 T1. That leaves all their DSL customers without access to Usenet - un-frigging-believable!!!
I think I've found the only ISP on the planet that does not offer News.
Dave Walton
Followup comments: | Forums » comments on review of Savvis |
|
|
Savvis
