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ObiVoice page on DSLReports
Six Month Rating Unavailable
More reviews are required before ratings can be averaged

Reviews:
bullet 12 reviews (11 good) (0 bad)
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Review by buzz_4_20 See Profile

  • Location: Limestone,Aroostook,ME
  • Cost: $8 per month (month by month)
Good "Easy Pricing, Quick Setup, Fax from Web, E911"
Bad "Support Was Instant Chat, now it's Email and waiting."
Overall "Great Service at a good price for a home user."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Pioneer Wireless
I've got the 2000 minutes a month plan at $7.99 a month bring your own device.
The E911 is included which is better than most other services where it's an Addon.

So far the service has been rock solid and the quality is spot on.
Setup was fairly instant and the trial option was very nice to give it a test.

They also support g.722 and OPUS if you want to use the wideband codecs.

I have this setup on a PBX in a flash under Hyper-V and it's been nothing but smooth sailing.

Update November 1st 2014. Bad News.
Since my last review this company has dropped g.722 and OPUS... Without warning or notification (as of writing the site still says these codecs are supported)
They also dropped the ability to send faxes from their portal using minutes, you now have to pay $0.14 a page.

Today I got 2 emails this morning, the first was a subscription change email that upped my price by $6 a month and then my normal (expected) billing email with my new charges already pulled from my account.

It's going downhill and if I can't get my pricing returned I'll be looking elsewhere for my voice service.

member for 11.1 years, 3328 visits, last login: 3 days ago
updated 26 days ago

Comments:
modem_reset

join:2010-05-27

I did a 2 year contract

lowered my price..I have not gotten any notifications' on price increases.

buzz_4_20

join:2003-09-20
Limestone, ME

Re: I did a 2 year contract

That's the thing... I got my normal notification and then boom... Higher rate. They said nobody was locked in... But I stayed at 7.99 through the other rate increases.
twinclouds

join:2010-06-12
San Diego, CA

Re: I did a 2 year contract

The one year and two year plans were not changed.

Review by slyphoxj See Profile

  • Location: Brook Park,Cuyahoga,OH
  • Cost: $3 per month (12 month contract)
  • Install: about 1 days
Good "WYSIWYP pricing, call quality, BYOD, "
Bad "Had a few outages earlier this year"
Overall "Works fine (I use it for outgoing calls only)"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

UPDATE (10/19/14): Been reliable since about May or so (when my internet's been working, of course... I've had some rough times with my internet the past few months), so I'm bumping my Reliability score from a 3 to a 4. About a month ago I tried to call a hotel in Columbus (area code 614) and got dead air. I then dialed this number out through my Callcentric trunk and it went through. That's about the only real issue I can think of to report lately. I'm debating whether Vestalink is reliable enough to port my number from Callcentric and use Vestalink for both incoming and outgoing and use Callcentric as a backup (or replace them with another cheaper, but reliable, backup provider on my SP2 slot on my Obi110).

*** ORIGINAL REVIEW ***

Earlier this year, I first heard mention of this new provider called Obivoice (now called Vestalink) that had these really low priced unlimited and 2000 minute plans (we're talking almost Magicjack low!). On my house line, we went over the 500 minute cap on our Callcentric outgoing plan a time or two, and the Vestalink 2000 minute $39.99/year plan looked like a much better deal for outgoing ($3.33/month for 2000 minutes versus $6.95/month for 500 minutes from Callcentric).

I went for the $39.99/year 2000 minute plan on 2/27/14 after Vestalink CS said that it would be OK to use this plan for outgoing only. I use the Callcentric Personal Unlimited plan for $7.45/month ($5.95 + $1.50 E911 fee) for incoming and Vestalink for outgoing on my Obi110. My monthly cost went from $12.90 for unlimited/500 incoming/outgoing to $10.78 for unlimited/2000.

Website: The Vestalink account portal is easy to understand, navigate and figure out, even easier than Callcentric's (but you can do more on Callcentric's portal). The Vestalink portal works only when accessed on a browser on a PC... it didn't work so great on my Motorola Xoom tablet's browser. I'm dinging 1 "star" because Vestalink's site is sometimes not as fast or reliable as Callcentric's.

Ease of Installation: Vestalink will let you use any device that uses the standard SIP protocol. You can go to Walmart and buy a Basictalk ATA for $9.99 (plus sales tax) and hack it to work with Vestalink if you're technical enough. I'm dinging 1 "star" because it wasn't quite as simple as plug n' call like an Ooma or Magicjack, but the tradeoff is that I can use any SIP-compliant device I want to... if my device breaks, I can get a replacement for $10-$50 and just plug my SIP credentials into the new device and I'm back in business.

Call Quality: It's fine. About as good as Callcentric's, maybe a tad less, but better than a cell phone.

Reliability: Vestalink has had 2 (maybe 3) outages since my household been using them. I don't quite trust them enough to port our number away from Callcentric. I'm not sure if Vestalink's robocall/telemarketer blocking or CNAM are as strong as Callcentric's. But aside from the outages, they've been almost as good as Callcentric for outgoing. I'm not counting the internet outages I've had with WOW Cable, of course.

Tech Support: Their CS/TS has responded quickly to emails I've sent them.

Value for money: I got the 2000 minute plan for $39.99 (that's what was billed to my credit card... and that includes E911!) Hopefully they'll let me renew at that price, but I'm kind of doubtful since it has since been raised to $54.99. It's still a good deal though for only $4.58/month. Hopefully Vestalink will stick around and still be reliable until I am due to renew again and not raise their prices any more.

Vestalink + a hacked Basictalk ATA or other decent, cheap ATA is a far better deal than Magicjack or Nettalk. For outoging only, it's a better deal than Callcentric if you regularly use 500+ minutes outgoing a month.

member for 12.4 years, 4160 visits, last login: a few hours ago
updated 38 days ago

Comments:
nitzan
Premium,VIP
join:2008-02-27
kudos:8

Value for money.

Value for money: I got the 2000 minute plan for $39.99 (that's what was billed to my credit card... and that includes E911!) Hopefully they'll let me renew at that price, but I'm kind of doubtful since it has since been raised to $54.99. It's still a good deal though for only $4.58/month. Hopefully Vestalink will stick around and still be reliable until I am due to renew again and not raise their prices any more.

Good luck on that. They've by now raised the price to $79.99/year and climbing, or in other words double what you signed up for. The $39.99 price point was just a marketing gimmick to lure people in - apparently it worked.
slyphoxj

join:2002-06-23
Brook Park, OH
kudos:1
Reviews:
·ObiVoice
·WOW Internet and..
·magicjack.com
·Callcentric

Re: Value for money.

said by nitzan:

Value for money: I got the 2000 minute plan for $39.99 (that's what was billed to my credit card... and that includes E911!) Hopefully they'll let me renew at that price, but I'm kind of doubtful since it has since been raised to $54.99. It's still a good deal though for only $4.58/month. Hopefully Vestalink will stick around and still be reliable until I am due to renew again and not raise their prices any more.

Good luck on that. They've by now raised the price to $79.99/year and climbing, or in other words double what you signed up for. The $39.99 price point was just a marketing gimmick to lure people in - apparently it worked.

I emailed Vestalink back in August to ask them if they'd let me renew for $39.99. The rep that replied back said that they would... we'll see...
nitzan
Premium,VIP
join:2008-02-27
kudos:8

Re: Value for money.

I hope for your sake that they will.. I guess we'll see in a few months.

On the upside- if they don't, you have plenty of other options at a lower price point, so if they decide to jack up the price it'll be easy to move - especially since you're outgoing only.

Trimline
Premium
join:2004-10-24
Windermere, FL
Reviews:
·ObiVoice
·Bright House
·Callcentric
·voip.ms

Vestalink

I've been with them since January 2014 and really, have no complaints. I ported my main house-personal number of 15 years to them and have been quite satisfied.

There are a lot of naysayers out there, and quite a few that want them to fail, but I've always voted for the newcomers and the "under-dogs". They have shattered many conceptions of VoIP.

I'm sticking with them. So far, tried and true. I'm a happy customer, and yes, your renewal is based upon sign-up, so you are good to go.

Cheers!!!!

Review by modem_reset See Profile

  • Location: Poland,Androscoggin,ME
  • Cost: $2 per month (24 month contract)
Good "Works as advertised"
Bad "new company"
Overall "great service for price"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Fairpoint Commun..
*** update ***

No service issues that we have seen with Obioice I am using both their Beta side and 'normal' side in my freepbx setup. Both trunks take traffic.

I have an Obi 110 that we bough to use with google voice, ended up falling in love with it and added another line and moved off of Obi to FreePBX for our phone service.

We currently have 5 "lines".

Line 1 is POTS we have a CLEC and cannot get naked DSL, this will remain active for the foreseable future. All 911 Calls, toll free calls are routed out this line (freepbx rules).

line 2/3 are both Google Voice used for 2 families in our home.

Line 4 is our international SIP provider 10euro's every 90 days recharge and we are good..

line 5 is ObiVoice for our nationwide and backup international calling.

We do a bunch of international calls, last month ~500 minutes. Mostly to the UK where our family is located, the international SIP is working well for that, I just like to have a backup line if there is an issue.

ObiVoice is our backup SIP line for international and our main national phone calls.

Both line 4 and line 5 allow for outgoing CID spoofing, Our numbers are spoofed to our POTS line.

Recap, our old phone bill was ~150 a month.
our new phone bill is around 2.50 a month with both OBivoice and International SIP....substantial savings, well worth the initial investment and time.


member for 4.5 years, 854 visits, last login: a few hours ago
updated 102 days ago

Comments:
thunder15

join:2008-01-18
Chicago, IL

Name change

I just got an update that Obivoice is changing their brand to Vestalink to avoid any legal problem with Obihai.

Their service proves to be good so far. Hopefully they can add new features like SMS, shortcodes, etc. I am thinking of switching over from VOIPo after almost 4 years with them.
--
+ »www.svdmissions.org -Who we are + »freerice.com -Learn and Give + »searchformission.com
modem_reset

join:2010-05-27

Re: Name change

It's a get what you pay for market. I expect dial tone, we pay for it, and so far it delivers.

My e911 is going out a POTS line so I'm never going to see if their's works, I have no need. BUT I like the fact that is an option.

Review by bitseeker See Profile

  • Location: San Jose,Santa Clara,CA
  • Cost: $3 per month (24 month contract)
  • Install: about 1 days
Good "Inexpensive, web fax, caller ID white/blacklist, includes 911, register/ring multiple devices on one number"
Bad "Several outages in early 2014, only email support, wiki is outdated (missing new features)"
Overall "Might not be the best, but great bang for the buck; worth a try and keeping an eye on"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
Currently branded as "Vestalink". For a time, Intelafone called the service "Obivoice", piggy-backing on Obihai's Obi brand of ATA devices, until Obihai sent them a cease and desist for infringement.

I signed up before the above hubbub. Got the 24-month plan at less than $3/mo for 2000 (incoming + outgoing) minutes per month. It was an excellent deal and the price was time-limited for early adopters. I started out on their free trial where activation was immediate and I was up and calling in a few minutes. Call quality has been good.

I opted to use my own hardware, rather than the ones they supply. As far as I know, they provide Obi ATAs. I've used the service with Obi110 and Obi202 ATAs as well as Polycom and Grandstream IP phones. They all work well as do various softphones I've tried.

Vestalink supports multiple registrations to the same SIP account (i.e., no extensions nor subaccounts needed) and all phones ring simultaneously on incoming calls. Very convenient to set up for home use. For those occasions when you need to move a call to another phone, they support parking a call and picking it up from another phone Google Voice-style (all phones start ringing when the call is parked; just pick it up at another phone). Another Google Voice-like feature that was added is the ability to ring several external phone numbers when an incoming call arrives.

Their customer web portal has a clean design, a few bugs here and there, and provides many call features including visual voicemail, sending and receiving faxes, ring schedules, and caller ID blacklists or whitelists (restrict incoming calls to your online phonebook). Calls that aren't allowed to ring can be blocked, go directly to voicemail or require the caller to press a key. You can also set up notifications when 911 is used, voicemails arrive, or your remaining plan minutes drop below a threshold value.

Although Intelafone has been around for a number of years, this service is relatively new. During the flood of signups when Google Voice was rumored to be dropping XMPP dialing support, Vestalink had several service outages. I didn't directly experience any of them. I haven't heard much regarding reliability issues lately.

Note that although Vestalink offers an "unlimited" plan, it's limited to approximately 5000 minutes (incoming + outgoing) per month. Tripping the abuse machine usually results in automatic conversion to the 2000-minute metered plan, at which point you have to contact support to request reinstatement onto the unlimited plan. Even though the price difference between 2000 minutes and "unlimited" was small, since my usage is normally less than 2000/month, I opted for the metered plan to avoid any hassles.

I've been happy with it after several months of use.

member for 266 days, 175 visits, last login: 17 days ago
lodged 161 days ago

Comments:
PX Eliezer
Premium
join:2013-03-10
Graustark
kudos:6

Vestalink (formerly Obivoice)

Thanks for a carefully thought-out and well-organized review!


Review by cfosdyck See Profile

  • Location: Ottumwa,Wapello,IA
  • Cost: $4 per month (6 month contract)
  • Install: about 7 days
Good "Cheap, Reliable service"
Bad "Initial call quality issues "
Overall "Awesome bang for your buck!"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I was looking to save money over my current Vonage service and searching the internet for low cost VOIP providers and low and behold I found Vestalink, formerly known as Obivoice. I was paying Vonage nearly $33 after taxes and fees, now with Vestalink I'm paying roughly $4/mo. Initially I had some issues with call quality and my Obi 100 intermittently rebooting itself. I emailed support and they were quick to respond suggesting I try a different port. After that the call quality was fine, however my Obi kept rebooting. I've since replaced my Obi with a Grandstream 701 and it has been flawless! If you need a cheap, quality provider I highly suggest Intelafone.

member for 4 years, 189 visits, last login: a few hours ago
updated 222 days ago

Comments:

Review by hamburglar_ See Profile

  • Location: united state
  • Cost: $3 per month (24 month contract)
Good "Cheap, decent feature set"
Bad "Two outages in the first month. One for 8 hours. Tech support non-existent."
Overall "Still deciding if it's worth staying"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

I was hesitant to sign up because of the misleading association with Obi, but the price and feature set were right. Initially they had chat support and responded quickly. The chat was removed and only email support is available. Their page at »status.vestalink.com shows many large latency spikes on the US East server and I've experienced occasional audio delay. Most of the issues with outages are apparently database problems, but they prevent the ATA from registering when it goes down. When it is working, it works great.

Note: I used an Obi for a week or so, but it seems to reboot randomly and I switched to a PAP2.

member for 12.5 years, 4447 visits, last login: a few hours ago
updated 230 days ago

Comments:

Review by Skip See Profile

  • Location: Minneapolis,Hennepin,MN
  • Cost: $3 per month (12 month contract)
  • Install: about 2 days
Bad "Browser Compatibility Trial Length"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings below consensus)

I tried to create an account using Firefox 27.0.1. In chat, I was subsequently told, that your web page has issues with Firefox 27.0.1. Then I tried to use Internet Explorer 11. After I verified my cell phone number, I had no buttons to continue. I was told to activate JAVA Script. I checked and it was activated. Next, I completed the application with Chrome. This time it told me that my cell phone number was already verified and would not allow me to continue. The next day, Tech Support responded "You should be able to use duplicate numbers for the verification process as of today."

The trial is for thirty days or one hour. Is one hour enough time to evaluate a VOIP ISP?

A six month rating is unavailable for ObiVoice because "More reviews are required before ratings can be averaged." How can ObiVoice be rated #1 in the Voice Over IP providers group. It seems to me that a company like CallCentric or Ooma, who have proven track records would rate higher than a start up like ObiVoice.

member for 246 days, 2 visits, last login: 241 days ago
lodged 241 days ago

Comments:
PX Eliezer
Premium
join:2013-03-10
Graustark
kudos:6

Just a note for the readers....

Just to avoid any confusion for casual readers:

ObiVoice (previously Intelafone) has now changed their name to Vestalink.
twinclouds

join:2010-06-12
San Diego, CA

ObiVoice/Vestalink used to be called Intelafone

It is the same company as Intelafone, which has been existed for a few years. Things might change because they might have signed up more users. Now it is called Vestalink
I signed in for a 2 years 2000m program and so far it works fine.

Review by mrtomallen See Profile

  • Location: Valrico,Hillsborough,FL
  • Cost: $3 per month (12 month contract)
  • Install: about 1 days
Good "Excellent pricing, Support and Call Quality"
Bad "None so far"
Overall "The company seems to be customer focus at a very good price."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

I signed up for the wrong plan in error. I emailed them and asked them to correct my mistake and refund the difference. My email was answered and the account was corrected and my refund process in less than 10 minutes after sending the email. You sure don't usually get that kind of responce from most companies.

member for 7.8 years, 1747 visits, last login: 2 days ago
lodged 274 days ago

Comments:






Review by im_chandave See Profile

  • Location: Cleveland,Cuyahoga,OH
  • Cost: $3 per month (24 month contract)
  • Install: about 1 days
Good "Full SIP credentials, G.722, and no difficulties connecting to their SIP Server"
Bad "Nothing bad so far"
Overall "Good value. Good voice quality."
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Value for money:
(ratings match consensus)

My Other Reviews

·ViaTalk
[2014-02-25]

Been with Obivoice for almost a month now. Got the unlimited 24-months BYOD plan for $74.99 (including taxes & fees). SIP credential was immediately available after logging into the account control panel. No problems connecting my Asterisk server to their SIP server (also an Asterisk box). Call quality is great. No watery or robotic audio artifacts. No instance of one-way audio. Phone number was recognized as local to a region-limited toll-free number. Have not needed to contact Tech support yet. Overall, great experience at a reasonable price.

member for 9.3 years, 1976 visits, last login: a few hours ago
lodged 275 days ago

Comments:

Review by Trimline See Profile

  • Location: Orlando,Orange,FL
  • Cost: $3 per month (24 month contract)
  • Install: about 1 days
Good "Reliable, Inexpensive"
Bad "None So Far"
Overall "Your Best Deal for 2014"
Web-site:
Ease of Installation:
Call Quality:
Reliability:
Tech Support:
Value for money:
(ratings match consensus)

My Other Reviews

·Bright House
·Callcentric
·voip.ms
In January, I came across Obivoice here on DSL Reports.

I was a bit taken back by their price structure. I thought it was to good to be true. They allow BYOD, so I thought what the heck, I'll sign up for the 2 year plan.

Glad I did! The service has been exceptional with no issues. A few weeks ago, I ported my main personal number to them; happy with that as well. I connect via Asterisk and have absolutely no issues. Here are some of the features that make Obivoice stand out:

1. Inbound CNAM (no charge)
2. Outbound CNAM - you set it and it just works (tested on a POTS line)
3. Voice mail transcription - if you choose to use
4. Fail-over instructions
5. Ring Control - set your ring time hours
6. Easy read call logging with ability to block numbers (telemarketing) with a simple check
7. Add phone book numbers with name to be delivered to your device

All in all, a happy customer. My neighbor is too - he just signed up and it passes the wife factor with 5 stars.


member for 10.1 years, 4232 visits, last login: 4 days ago
lodged 275 days ago

Comments: