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Review by kit9 
Posted: 10.3 years ago
member for 10.4 years, 0 visits, last login: 10.2 years ago
 Brooklyn,Kings,NY
 Contract price not specified.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
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Pre sales info was inaccurate about ISP switch times, implying that I would have service about 2 weeks before I did, but that may be a moot point since the sales guy I spoke to seems to have been fired.
Install coordination, like the other 2 ISPs I tried to get DSL from, sucked. I don't think that was Concentric's fault, & the fact that it sucked less through Concentric is proven from the fact that I'm writing this through a DSL connection. The whole customer-> ISP-> CLEC-> ILEC communication chain is so fragile that it's a miracle any installs get done at all, & NorthPoint's insistence on getting your original ISP's permission to switch you to a new one is ludicrous.
I've been up for a week or so, the only downtime I've had on my connection happened when I tripped over the router's power cable & unplugged it.
Tech support hasn't always had *all* the answers, but they have the ones they should & they're there 24/7 & willing to help.
News has been great; mail & DNS has been confusing to set up & is still not complete. This seems to be because of Concentric having 2 different divisions handling it.
I'm in an interesting situation as far as value for money: I'm splitting business-level SDSL with 3 other apartments in my building, with Concentric's knowledge & approval. I get hosting for my 2 domains, 5 POP mailboxes on their server, & the ability to run my own servers. It works out to $50/month per apartment, so I'm pretty happy with the value.
Overall, I'm quite pleased with their service.
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Review by nienyu
Posted: 10.3 years ago
member for 10.3 years, 0 visits, last login: 10.3 years ago
Hayward,Alameda,CA
Contract price not specified.
| Pre Sales information:
(ratings below consensus)
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Review by
Posted: 10.3 years ago
(review was emailed in)
undisclosed location
Contract price not specified.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings below consensus)
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Followup comments: | Forums » comments on review of XO COMMUNICATIONS |
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Review by Mike Frandsen
Posted: 10.4 years ago
member for 10.4 years, 0 visits, last login: 10.3 years ago
Millbrae,San Mateo,CA
Contract price not specified.
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
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Followup comments: | Forums » comments on review of XO COMMUNICATIONS |
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XO COMMUNICATIONS
