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Review by (hidden by request)
(review was emailed from domain elitecarolinas.net)
lodged 2.3 years ago
 Charlotte,Mecklenburg,NC
 Contract price not specified.
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My company was referred to XO Communication. They were to switch over in
January 2010. The day of the switch over they(XO Comm) found out they
installed the
Wrong equipment. My company then said no way let's cancel iof they can't
even get an install right. XO Communication brought in the closers but,
failed to convince
Our company that it would be a good fit. Then the hard line started and the
threats. They continued to bill our company to this day and turned us over
to collections
Even when their installer testified to our attorney that XO Communications
never installed in our location. We have a law suit with them and have filed
a complaint with
The Public Utilities Commission but, they have jacked our bill up to over
$10,000 and we have never had their service. Do Not Sign anything with them
before they install
And it is verified good. These people are X-Car Salesmen. It is
unbelievable the way we have been treated and there installer says, There
are many more like us.
Brian A.
Comments:
 | | Retraction I previously published a negative and derogatory review on XO Communications. I would like to retract all negative statements and comments that I previously made. I have nothing negative or derogatory to say about XO Communications. : Brian A. | |
| | NC4DX
join:2011-03-07
Glenwood, NC | Re: Retraction What'd they do threaten you? | |
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Review by sandra-reyes
(review was emailed from domain comcast.net)
lodged 2.6 years ago
- Purgato
- Contract price not specified.
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I started to do a simple transaction for my boss on all 3 of his accounts -
which took 11 hours to complete - this was on Friday. I was transferred to
so many people put on hold for HOURS - until it was finally completed. I
made my complaint to my boss and advised him that XO Communication was not
good for him to keep and recommended that he switch.
Today being Wednesday just a few days past Friday I called back to ask one
question for him - how do you change the auto attendant - and guess what it
has been (so far) 3 hours and I'm still trying to find the answer out. I
have been transferred to so many people put on hold so much.
I would NOT recommend XO communication TO ANYONE not even my WORST enemy -
your customer service SUCKS and your employee's knowledge SUCKS - they don't
know how to do anything. I'm surprise you are still in business - but I
plan on passing the word to SEVERAL PEOPLE I KNOW
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Review by chrisjscott 
member for 11.3 years, 36 visits, last login: 2.7 years ago
lodged 2.7 years ago
- San Francisco,San Francisco,CA
 Business customer- $1200 per month
- (36 month contract)
 about 45 days "Once the bugs are worked out, it works." "Mind-boggling bad communication within organization." "Having to resolve any issue w/ XO is SO frustrating that it's not worth it. Get your service elsewhere."
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Our SF branch office was using XO DSL service (avoid doing this, as their entire service organization doesn't seem to have access to info from the group that provides DSL service, making support calls a major pain) and upgraded to a triple-bonded T1 line.
They botched the timing of that migration, despite 3-4 weeks of forewarning, making my cross-country flight to complete the process a near-waste of time.
Then we upgraded that line AGAIN to 10mb copper and they made routing changes on their network, prior to our scheduled swap-over, that killed the office's connection for 1/2 a business day (this despite my threatening bodily harm to them should there be any trouble similar to our similar migration).
Tech support is utterly ineffective - *I'VE* had to prove to *THEM* that it was their systems at fault. Completely not worth the headache.
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Review by Hampton Inn
member for 3.2 years, 0 visits, last login: 3.2 years ago
lodged 3.2 years ago
- Somerset,Somerset,NJ
- Business customer
- $1000 per month
- (36 month contract)
 XO Communications- "NONE"
- "SNEAKY LONG TERM CONTRACT...DO NOT SIGN."
- "DO NOT SIGN LONG TERM CONTRACT"
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We had XO Communications for voice & data at our hotel when we purchased the hotel. We contacted XO Communications to cancel because their service was horrible. Calls would keep dropping and annoys our guests. Data portion -internet is very very slow. We found other reliable companies who would provide much better service and more data service with much faster internet for HALF price. But XO Communications would not let us cancel because they are saying that contract renewal is automatic for 3 years term which they did not notify us at all via letter or certified mail. PLEASE STAY AWAY FROM THIS COMPANY. DO NOT SIGN LONG TERM AGREEMENT WITH THIS COMPANY.
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Review by johnchang
member for 3.3 years, 1 visits, last login: 3.2 years ago
lodged 3.3 years ago
- Rancho Cucamonga,San Bernardino,CA
- Contract price not specified.
- "Cheap"
- "Bad Service, Bad Reliability"
- "Not worth trying it"
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I went with XO communication for 3 year contract, 2 t1 line with 17 phone line for about 900 dollar. The first year was no problem at all. The 2nd year, we received a call from XO communication regarding our billing was behind and while we researching the invoice, we were cut off within 30 minute. Lost all internet connection and all phone call. We called XO right away and paid the payment it turns out that it was their internal issues that our auto payment which was submitted 2 month ago did not kicked in. BUT ... THEY WERE NOT ABLE to TURN THE SERVICE BACK ON UNTIL NEXT DAY, EVEN THOUGHT IT WAS THEIR FAULT AND THE PAYMENT WE PAID. Few Month later our internet and phone line went down again, this time was for 1 whole day and we got reimbursted for just that one day of service of about 30 dollar!! The problem come last week, their internet and phone went down for 1 WHOLE WEEK, and we have lost over 1/2 million of sales due to this downtime and now all the accounting admin need to work overtime to catch up with the paperwork since we were with phone, can't get any new order and without internet can't log onto our server in the HQ.
Bottom Line DON'T TRY them!!!! You will lose more money than what you save!!!
I can prove all this with the credit of the 7 day down time they will be giving me which is 7 /30 days bill!!
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Review by Andrew Wang
member for 3.6 years, 0 visits, last login: 3.6 years ago
lodged 3.6 years ago
- San Leandro,Alameda,CA
- Business customer
- $600 per month
- (36 month contract)
- about 70 days
- "Reliable service"
- "Serious unfixed billing problems"
- "Used to be a good company, now RUN AWAY!"
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I used to be happy with Alligience (now XO's) service, although they raised my rates between the time I signed the contract and when service started. This was per a tariff filed but not approved before I signed the contract. Bummer.
My real problems started when the contract was about to expire and I wanted to move our company to Telepacific to take advantage of their higher shared T1 transfer rates. DSL is really slow in our business area. I know in our contract with XO, it says that if we do not give 30 day notice before the end of the contract, then the contract will renew automatically for two years. I have wisened up and before signing a contract with Telepacific, that they modify the contract for a month to month term after our initial contract expiration. They readily agreed and did it.
I started calling XO two months before our contract expired to cancel. The cancellation was not completed properly, and over several calls, the agents looked up the info and re-entered the cancellation order and told me that it would take up to 30 days for the cancellation to show up in the billing. Also I was told to give the cancellation order number to collections if they ever called.
Six months later, the service is cancelled, but a second collections agency wants me to pay a ->$12K- cancellation charge. Of course I dispute it, and call XO twice, and every time the information is supposed to go to an 'analyst' and I 'will get a call back within a week'. I never get a call back from anyone at XO about the bill. The collections agency person gets me a reduced total which she tries again to collect from me. When I ask for paperwork, she claims she hasn't ever tried to collect funds from me, and basically knows nothing. .
The whole situation is a mess, and I would sue XO but they'll probably go bankrupt by the time a court case goes through. I guess I'll just have to buy their remains at auction.
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Review by benjamin5023
member for 9.6 years, 169 visits, last login: 23 days ago
lodged 3.8 years ago
- Parker,Douglas,CO
- Contract price not specified.
- XO Communications
- "More cost effective - Reliable service"
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I have been using XO for years. They provide excellent service and are more reliable than Qwest.
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Review by Weigelmepf
member for 3.8 years, 14 visits, last login: 3.7 years ago
lodged 3.8 years ago
- Sunnyvale,Santa Clara,CA
- Business customer
- $250 per month
- AT&T
- "Very reliable"
- "I have to call them to get better pricing or features"
- "10+ years Satisfied"
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They do our Web hosting and our DSL-
Only a few minor problems in 10+ years and customer service is good about correcting them and keeping me informed
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Review by bruceko
member for 12.2 years, 3238 visits, last login: 283 days ago
updated 3.9 years ago
- Lynnwood,Snohomish,WA
- Contract price not specified.
- (24 month contract)
- Verizon (ex GTE)
- "None"
- "Terrible"
- "If You value your phone service stay away"
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Xo is now on hour 18 of a national outage for phone service in Verizon Territory
We have been on Xo Flex plan Phone and Data service for 2.5 years.
Our customers have not been able to call our office for the last 18 hours. It has already cost our company tens of thousands of dollars in lost business.
this has happened for 2 to 3 hours in the past but nothing this bad
Update 6/08/09
Service was finally restored at 6pm on Tuesday. Phone service went down about 10am Monday.
32 hour outage. We had been considering another service provider and called them yesterday. He said he had had 8 other calls from potential customers in the Seattle Everett area today also wanting to switch. We are gone from Xo asap.
Update
10 weeks after my post we dumped Xo for Integra Telecom.
The service with Integra has been good but not perfect.
Xo owed us about $3500 for future services we had paid when we cancelled service.
It took over a year and about 20 hours of phone calls to customer service to recover our money. Fun!
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Review by gkeiner
member for 4.5 years, 1 visits, last login: 4 years ago
lodged 4 years ago
- New York,New York,NY
- Business customer
- $3000 per month
- (24 month contract)
- about 40 days
- Verizon (ex GTE)
- "Price, Reliability, Comprehensive offerings"
- "Installation"
- "Great product at a great service. Rocky install comes with the territory"
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My company made the switch to XO for Telco Collocation (a full cabinet, power, data), Office internet connectivity (10x10meg Ethernet over Copper) and our POTS telephone lines. I coudln't be happier.
The quality of all of the services is great, as is the consolidated bill.
Installation could certainly have gone smoother. The install in their own data center for our collocation space was actually the most problematic, which surprised me.
The Ethernet product at our offices is fantastic. Fast, consistent, reliable.
XO's gotten a fair amount of bad press, but I think they have made a fantastic turnaround. We've put a lot of eggs in one basket, and it paid off. Thanks, XO.
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