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Review by voipman340 
Posted: 2.7 years ago
member for 2.7 years, 0 visits, last login: 2.7 years ago
 Saint Clair Shores,Macomb,MI
 $14000 per month (36 month contract)
 about 190 days
 Ameritech
CLEC party: XO Communications
 "They did a great Job on Selling me the Product"
 "Very Shady Information about Installation"
 "Any Company that allows sales rep to unethically conduct business should be sued"
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I have a very successfull privately held property management company. We have 5 office all in Lata 340 AT&T/SBC in metro detroit. We own and manage about 48 properties in detroit with five Major Offices that handle michigan, ohio, Chicago and Indiana. In addtion we have about another 350 pots lines in our leasing offices. I very nice looking your lady came into your livoina office one day and present her self very nicely. I agreed to an appointment with her to review our services. Although XO could only cover about 29 locations I was impressed considering it would at least cut down on the amount of invoice I received each month. The sales rep promised that XO could put all locations on one invoice each month. At the time I had about 550 pots line and 45 dsl lines. My bills were in excess of $28,000 per month I was intrested in reducing cost and carriers across the board. I agreed to let her take my invoices and I signed a LOA (Letter of Authorization). She came back with her sales manager about a week later and gave me a detail proposal. The price looked great and I was able to get a T1 in each location and greats reduced the cost on my pots lines. They proposed XO Flex Option a VoIP product that allowed me to call between offices free of charge. I always wanted a T1 but it was not affordable 10 years ago. Basically I cut my cost to $14,000.00 per month. The sales manager and sales rep both promised that this was an out the door price and no hiddens cost would appear on my bill. They even said there would only me about 9% of sales tax totaling $1400. When I asked if there is anything I would need to do for equipment or my phone vendor. The sales manager said that XO would take care of everything in reguard to installation of my new services. I thought this was odd because anytime I switch providers I needed to have my guy from BSB communication there. But again he reasured me that everything would be taken car of. I signed the paperwork and off they went. AT&T dropped of a T1 at each location and I hooked my LAN up and set the VPN up the data was working Fine. Then on December 21st 2006 28 locations went dead in the water with no phone service. I was confused and upset when I called the rep and the sales manager I had no reply. Later on I found that both XO employees left the company. Three weeks went by untill my services were restored. Please avoid this company by all means they are the satin of telecom.
Followup comments:  Edrick
Premium
join:2004-09-11
Orlando, FL | Bad reviews I've heard nothing but bad stuff about XO and they work with some shady companies such as the old Managed.com. | |
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Review by (hidden by request)
Posted: 2.8 years ago
(review was emailed from domain bridgeband.net)
Bozeman,Gallatin,MT
$1200 per month
"They provide service in Utah"
"Very shady contract terms"
"Service was OK until cancel time..."
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Our service with XO was standard at best. My review is about the "shady"
contracts. Buried on page 11 of a 23 page service contract they have a
clause Section 8, in that clause there is 1 sentence that's states that
if you do not cancel on your anniversary they will "auto-renew" your
contract term for a like term. They make a point during the sales
process to avoid spotlighting this clause and they will not contact you
when you 1st contract is about to expire. They just hope you don't
notice and hold you to another year of service with termination
labiality.
We signed a 1yr (12month) service contract for (2) t1's. After 22 months
we canceled them. At the time of cancel they do not tell you that there
is contract liability, in fact they waited 2 months after we canceled to
send us the bill with the "early termination" charges. I contacted them
to dispute this charge, explained I only signed a 12 month agreement and
I went 22 months of service, tried to explain that there had been a
billing error. I was told "I should ready my service agreements better"
then was informed of the "auto-renew" clause. I asked if they contacted
us at the 1yr point about the "auto-renew". They made it very clear they
do not contact anyone they just roll the contract into another year.
They refused to drop the additional charges ($500.00 per t1) and were
more then happy to let me know of possible late charges and collections.
They did say "sorry" our sales person did not inform you of this clause
at the time you signed it, but refused to do anything about it. When I
contacted the public service commission, they informed me that this was
a civil case, because it was a private contract and not between to
carriers.
I don't know how many people they have stung with these shady tactics,
but if you ever have to get service from XO, well don't, If you must, be
Very Very aware of the "Auto-Renew" nature of the contracts. I am not
sure how this is legal but I hope someone learns from my $1k lesson. I
will never do business with XO again, and will tell everyone I know in
the ISP world about my experience.
Garrett Talbot
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Review by mediamath
Posted: 3 years ago
member for 3 years, 3 visits, last login: 2.9 years ago
Beverly Hills,Los Angeles,CA
$90 per month (12 month contract)
"None"
"All"
"Bad service and product"
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Our firm used XO to host our web pages and our email and we have had nothing but trouble. Stick pins in your eyes it will hurt less.
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Review by filcro1
Posted: 3 years ago
member for 3.2 years, 4 visits, last login: 2 years ago
New York,New York,NY
 Business customer
$200 per month (12 month contract)
"Not anymore"
"Service, connection, features, help desk, tech support"
"If you have a choice pick another company"
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They have turned into a rip-off poor service provider. We have trouble with them a couple of times a month. Their servers are slow, their connections go down all the time, their e-mail is a joke.
Do a tracert on ANYONE they host and see what you’re getting!!!!!!!!!!!!
They make money by purposely letting a lot of junk mail into your company boxes and charging you for the disk usage when other ISP's would never even let that type of garbage touch their customers. IT’S JUST A WAY THEY MAKE MONEY.
Their email filers DO NOT WORK!!!
When you put in tickets for customer support all they do is send you an automated e-mail. Not once were they able to fix things.
About once a month we go down and we have no e-mail or hosting. I'd say that sucks.
When you call tech support which they charge you $100.00 a year for!!! They lie to you and tell you nothing is wrong. I'm sitting here doing a tracert and getting 200ms to 300ms and they say that's normal and expected. I'd say 20ms to 30ms is normal, with 85ms if your going from east to west. ANYTHING over that is "junk".
They charge twice to three times as much as others and their service and product is a 0 on a scale of 1-10
Our company can't wait to get away from them. As soon as we can we're switching to another company
STAY AWAY!!!!!!
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 Review by kapil
Posted: 3 years ago
member for 9.6 years, 3267 visits, last login: a few hours ago
Chicago,Cook,IL
Business customer
$300 per month (12 month contract)
about 42 days
Ameritech
CLEC party: XO Communications
"Stable connection...as SDSL should be"
"Price. Features. Support."
"Not Bad...but for the money there are better business ISPs to be had"
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I had 1.1Mbps SDSL from XO for my business. Install took forever...and it was half XOs fault and half because of the ILEC.
Install charges, equipment charges and MRC are up there. For the money there are many better options...but the service performed as expected.
Level 1 tech support is as bad as any other ISP...but level 2 is competent and takes care of stuff promptly, should the need arise.
The worst part was pre-sales...no one knew what the hell was going on...everyone I talked to gave me different information...it was almost as if they were trying to convince me NOT to buy from them.
I'd recommend Covad over XO...better pricing.
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Review by (hidden by request)
Posted: 3.3 years ago
(review was emailed from domain tundraware.com)
Des Plaines,Cook,IL
$103 per month (12 month contract)
Ameritech
CLEC party: Covad
"Rapidly Provisioned, Reliable"
"Lousy Performance That Deteriorated Over Time"
"A ripoff - they sold a service they knew they could not deliver. AVOID XO."
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We were a user of XO ADSL for over 5 years. They sold us 1.5/384 service
that *never* hit anything close to rated speed. Every couple of months,
the speed would drop noticeably from its "normal" level of about 608/384
to something considerably worse. We'd call in and it would take several
days to get it back to it's "good" speed. This went on for years as the
bill steadily climbed higher and higher.
Several weeks ago this happened yet again. I called XO tech support and
asked them to fix it. This time they decided to spend some time on the
problem. After several days of fiddling around, the speed was *worse*
than when we started. Finally, one of their tech people said, "Oh, you
could never have gotten 1.5Mbit on that circuit, you're too far away." I
replied, "In other words, XO has happily taken our money - in increasing
amounts - knowning full well they could never deliver the service they
advertised." His answer was "Switch to SDSL or T1" which (predictably)
costs 3x+ what we were already paying.
I had resisted changing ISPs because we run our own domain (DNS, web
etc.) and reconfiguring it is mildly painful. But this was the final
straw. I promptly signed up with Speakeasy and migrated the DNS over the
weekend. Speakeasy has been a joy to work with. Out of the box - no
tuning - they almost tripled the throughput of the circuit, for about
the same monthly fee as we were paying XO (well, Speakeasy is charging
us an additional $9/mo, but then again, we have over 2x as many static
IPs now). They promptly installed reverse DNS in minutes when we were
ready for them. Their tech support people actually understand how this
stuff works from the physical fabric all the way up to the higher levels
of IP routing and DNS. And Speakeasy isn't done yet. They're busy trying
to get the circuit to run even faster (we provisioned 3/768 - but it's
not there yet). If they cannot hit the 3Mbit speed, they have assured me
that they will promptly reduce our monthly bill to reflect the lower
speed achieved. Even so, as I said, they've already exceeded 1.5 Mbit
down, something that was a remote dream with XO.
I should have dumped XO years ago. The transition to a new ISP really
wasn't that big of a DNS configuration task and Speakeasy is superior as
an ISP in pretty much every meaningful way.
Today I called XO to complain one last time about their taking our money
knowing full well they could never deliver on their promises. Their
answer? They have graciously agreed to not make us pay for the final
month of service. How very big of them.
Let our pain be your guide - avoid XO insofar as you can. Speakeasy - if
available in your location - is a MUCH better choice. The only way we
ever are going to remediate corporate misbehavior is by starving them
for revenue. Let's help XO go out of business, shall we ...
P.S. XO's defense was that "...there is no SLA associated with our DSL."
This is true as far as it goes. Their initial contract called for
service levels only on a "best effort" basis. However, the problem
here is in several parts:
1) They sold a service they apparently knew they could never deliver
and continued to accept full payment - even increasing it over time.
2) They refused to make meaningful financial restitution.
3) Speakeasy DOES provide a written SLA for ADSL - same premise,
same CO, and same media coordinator (Covad) as XO. Why
can't XO match this, I wonder.
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Review by loebner
Posted: 3.3 years ago
member for 3.3 years, 1 visits, last login: 3.2 years ago
East Orange,Essex,NJ
$650 per month (36 month contract)
about 21 days
Allegiance Telecom
CLEC party: Verizon
"When it works, it's ok."
"We have been without T1 service for 9 days and still counting"
"Failure to repair a T1 line after 9 days is close to driving my company out of business"
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My company has a T1 line from XO. We have shared data/telephone service over the line.
On July 12 we started to experience intermittent problems.
On July 20 our system went out. It is now July 29, and it is still out of commission. We have had no internet or land-line telephone communications for over a week. Only our cellular telephones are working.
I am writing this review from my home.
My company is almost out of business because of the 9 days (and still counting) inability to get the T1 up and running. We can not use our UPS shipping computer because we can not upload our end-of-day shipping information. We must manually write out UPS shipping book info. We can not receive faxes. We have to charge our customers from the home of one of our employees because we have no telephone service.
XO blames Verizon, which is responsible for the line. However, XO seems to have absolutely no influence with or means to get Verzion to repair the line. Perhaps the problem lies with Verizon, but it is XO that is failing to deliver the promised service or provide any alternative.
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Review by JackGardner
Posted: 4.1 years ago
member for 4.4 years, 3 visits, last login: 3.9 years ago
Dallas,Dallas,TX
$400 per month (36 month contract)
about 35 days
Southwestern Bell
CLEC party: Southwestern Bell
"Great Speed"
"Customer Service is . . . interesting"
"Not Bad"
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We just upgraded our phone and internet from SBC's DSL to XO's dedicated T1. The installation process was a bit tedious and time consuming. Things didn't happen exactly when they should have . . however they did happen and so far so good on the service. The speed is much higher than what we had with SBC. If you're considering XO - I'd say go for it - so far so good.
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Review by captpackrat
Posted: 4.2 years ago
member for 7.9 years, 46 visits, last login: 66 days ago
Carlsbad,San Diego,CA
$1000 per month (24 month contract)
about 120 days
SBC
CLEC party: Allegiance Telecom
"Decent price for T-1 and phone service. Fairly reliable connection"
"SLOW to respond to problems, HORRIBLE tech support. Unreliable e-mail server."
"Decent ISP, as long as you don't have any problems."
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We had a fractional T-1 and phone service through Allegiance Telecom (now part of XO) before I began working for this company, so I really don't know anything about the initial install.
We decided to upgrade to a full T-1 and more phone lines (basically two T-1s) last year. It took nearly 4 months to get it upgraded and running correctly. They seem to have a total lack of coordination with the phone company in getting anything done (we've been waiting for nearly 6 months to get a new fax line hooked up)
They also seem to have problems with their e-mail server, as my users regularly get error messages when trying to check their mail. Packet sniffing indicates the problem is the mail server. Their e-mail server has also landed on various Spam blacklists several times, causing important business e-mails to be bounced back. I finally installed our own private SMTP server to get around this problem. They're also pretty stingy with their e-mail server space, offering only 220 megs of storage for 34 accounts.
At one point, there was a problem with the T-1 and phone line, and our connection speed dropped to 1 Kbit/s! In addition, we were unable to place outbound telephone calls, and inbound calls would only get through sporadically. This problem took several days to resolve, again, because of lack of coordination with the phone company.
Need to call tech support? FORGET IT. Last time I tried to call I was on hold for nearly TWO HOURS before getting through to anyone. Average hold time has been about 30-45 minutes. Their techs can also be a bit clueless at times; while trying to get them to forward one port on the router (which they won't allow the customer to configure), they instead forwarded EVERYTHING. That could have been a disaster had I not caught it quickly.
On the plus side, aside from the one time mentioned above, the connection speed seems to be fairly consistant, usually testing around 1400-1450, about what you'd expect from a T-1. And the price seems to be fairly decent for basically two T-1s (one data, one phone)
Overall, they're a decent ISP, just BYO E-mail server, and hope you don't need tech support. There's better out there, but there's also worse.
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Review by CyberMaster
UPDATED: 4.6 years ago
member for 8 years, 92 visits, last login: 100 days ago
Atlanta,Dekalb,GA
$299 per month (12 month contract)
about 12 days
XO Communications
CLEC party: XO Communications
"Offer the Fastest SDSL at 2.3/2.3 and Nothing to do with COVAD!"
"People worry, But You Can't Keep a Good Company Down!"
"Fast Installation, Fast Support, Fast Speed! All people I met and spoke to were friendly!"
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This is Goodll! (still)
OK! New Update! (April 9th. 05)
WOW!! It Had to Happen!!
I Began receiving telephone calls about 11pm on Jan. 19th.. My Clients! Clients Yelling Screaming CUSSING!!,, telling "NO SERVICE FROM M E!".. I offer 24/7 support and so with everyone gone from the office I had no choice n Immediately jumped on it! I'm small yet but it's mine and my living, so I know my servers hardware/softwares just like the back of my hand! Checking, I tried from the basic to advanced, then finally checked the router to see a blinking RED Link Light. I Knew I was DOWN!! Not freaking, I decided to await n arise in the morning to have it all solved easily and UP-ONLINE!! When arriving back,, No WAY! WAS SOLID RED LINK BLINKING and the office "Network" DOWN!
(As with any company you might call), My calls began as I had begun the ongoing process of stress releif by talking and talking to the front line guys, trying to explain, (none updated the REAL SITUATION of that XO messed up by a rare software bug that put me on their SUSPENDED List(Programer Matt Fixed It!)), and over and over I went through speaking with persons, (some knew NETWORKING ESSENTIALS, some not), and I received a total of 4 ticket numbers during my down time. (2 for Trouble Tickets, 2 for 56k access I needed for alter. temp. access)
I might update this later(very soon), but, my point is, even after losing losing some clients, (REALLY BAD cause No Loss is good I Know!!),, but, I'll say that the Great (ACCEPT (Mark)was Bad Voice-mean-Rude-Obnoctious), good were others too,, not only like Kerry, Jim++ that were polite, Smart and Passed messages),, The live Teck. woman that worked with me "Jodi(spelling?)", Was GREAT and worked with me NOT GIVING UP, even after her n I spoke last, (I called them 1 More Time to Message Jodi), She Listened!!
I was SUPER stressed by now and when strolling past the router noticed it's status lights altering.. I Jumped on a machine n logged into the router and watched n logged everything.. It was Jodi! She was out there and was working hard to fix it!! Next thing I saw! BINGO, Just what I Needed To See!! Did a Ping from another server and WHAHOOO!!!  Right On!! No more than 5 minutes after RE-UP!!,, Jodi called me at 11:51 to confirm my companies Back UP!!
Thanks Jodi!!
I've been with XO for 2 years and am now not in contract! I'm paranoid!, about using credit cards with ic's online so cancel my own cc's reguarly, It's not because of XO I cancel, And, XO never screams nor has ever shut me down before I call n give new cc #!! I've been down maybe?????,, 4-6 times TOTAL in the past 2 YEARS!(noticably anyways), and Do!! TRUST ME!? They ROCK!
With this Psunami of email I just saw in my box, I'm going to leave, eat, rest n be right back up in the morning to carry onwards always!!
Right On Again XO Peoples, Never Quit!!
CyberMaster
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MY VERY BEGINNING WITH XO Communications
Sales persons were Great, Technical Persons are Helpful and Responsive and always called back!
I signed my contract and was approved on Jan 15th, and I am up and rockin n rollin 14 business days later. I would have been up exactly 10 business days, but they allowed me to supply my own router and it was bad. While I waited to get my router exchanged, XO gave me one of theirs to borrow without extra charge. After I got another, I was up n running. I originally signed for the 2.3/2.3 speed, but it was determined that my office could not keep up with the link, and so we downgraded to the 1552 package and they adjusted my monthly contract price accordingly. I needed extra IP's and was able to get 16 static!
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UPDATE
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3 months Later, Business is Going GREAT, NO Down Times, and DSLReports speed tests show my line speeds as:
your download ---> 1310 kbps
your upload ---> 1329 kbps
Just what the doctor ordered!!
Rock On XO People!
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Updating: HELLO!!!!
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6 Months Later!!
Ohhh Yeah!! I Still Love it!, and I think It Is The BEST!!
Still Best PRICE and Still BEST QUALITY!!!!
FAST SPEEDS never Ever DROP!!
I've had some clients question me me in the past, "Aren't you worried?", "Do you think they will last much longer?",,, I tell "Ohh No!! and Ohhh Yes!!" (They've Never Left Me and Still Going Strong!!) My Existing Clients Keep Referring Me New Clients!!,, Because of GREAT Services!! (Good Job XO)!!..
OK now, TRUTHFULLY, my company was down now FIVE REAL TIMES!! Out of all the MONTHS! And the reason though that the service was down is because two of the two MAJOR Lightning Storms here in Atlanta! The service was back online under 30 minutes and faster than a few of my servers without UPS's were!!
Had another MOJOR problem in 3 months xo's fault today but when all was said and spoken to Ean, It was fixed and I'm back up!
AGAIN!! XO PEOPLE,, Y O U ROCK!! and,
Keep up the Excellant Work!
Thanks Soo Much!
CyberMaster
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XO COMMUNICATIONS
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