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XO COMMUNICATIONS page on DSLReports
Six Month Rating

Reviews:
bullet 229 reviews (70 good) (96 bad)
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Review by shamrock5 See Profile

  • Location: Boston,Suffolk,MA
  • Cost: $2582 per month (36 month contract)
Good "nothing"
Bad "Whole experince in general"
Overall "Run from this company, fast!"
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We just had an experience with XO that was a bit of a nightmare. We were looking for vendors for our office move because our current vendor had no service in the new space.

We arrived on XO and signed a contract for service and after a week we were told it was going to bill a higher MRC due to their accounting error. We asked to have the original contract void, which they did and sent back to us. They then presented us with the a new contract which was nearly $700 more a month and refused to sign and at this point went with a less expensive vendor.

later they sent us a bill for $4000 for installation charges which they are now claiming WE canceled the contract even tho we held a Void contract which was nitialed by the original XO rep that signed it.

I would not recommend then to anyone.

member for 122 days, 0 visits, last login: 122 days ago
updated 122 days ago

Comments:

Review by tom

  • Location: Warren,Macomb,MI
  • Cost: $2500 per month (36 month contract)
Bad "very low bandwidth for the price, terrible service, unknown evergreen contract, run from this company"
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If your looking for a broadband communication company for your internet.
Don't walk away from XO, RUN, RUN AS FAST AS YOU CAN! They are the WORST
company I have ever dealt with!

Once you sign a contract, they could care less about anything you have to
say!

(review was emailed from domain vandykedodge.com)
lodged 2.7 years ago

Comments:






Review by motorola818 See Profile

  • Location: Porter Ranch,Los Angeles,CA
  • Cost: $61 per month (12 month contract)
  • Install: about 2 days
  • Telco party XO Communications
Good "Micromanagement"
Bad "Technology is old.."
Overall "Odds are extremely good the world will not end."
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_()

member for 7.2 years, 57 visits, last login: 2.9 years ago
updated 2.9 years ago

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Review by cbeard

  • Location: Huntington Beach,Orange,CA
  • Cost: $1089 per month (36 month contract)
  • Telco party XO Communications
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I signed up with XO for a 3 year contract with them May 2010. I was ok
with the 3 years as I have been in business for a while and we are doing
great and we were paying 1500 per month to Verizon and this would lower
my bill to 1082.57 per month. The first year went great. I then
started to have problems with internet speed about half way through my
contract. I am on 2 T1 lines with my own router. The time it takes for
me to load one page (Google) on the internet took me 3 min and then
timed out. I checked for viruses and nothing. This was going on for 3
days and then I called over to XO and they said everything is working
fine and they would have someone come out and check. They would call
back in 48 hours to verify apt schedule (Ticket number 72009494555. NO
CALL NO SHOW!!!!. I then called 2 days later to cancel my contract as
they are in breach of contract because they are not holding up their
side of the contract. They said that they would send me a bill for the
months remaining (May 2013). This situation is completely bogus. I
still have slow internet connection one month later. I want it fixed or
I want my contract to be over so I can get proper internet speed for my
business. I have 6 computers and have pulled all but 2 offline and it
is still slow to load Google, yahoo, and other search engines.

Can anyone help me and suggest what to do with this horrific company.
I am thinking about hiring an attorney as they said it would be 15,000
to break my contract and an attorney can get me out of contract for
about 5K. Any suggestions would be greatly appreciated.

If I was a new customer - run run run. I personally would never do
business with them. I feel they are unprofessional and I also feel that
they say they will do something and never hold their end of the bargain.

WHAT DO I DO?



(review was emailed from domain pacific1lending.com)
lodged 3.1 years ago

Comments:

Review by peggywardlaw See Profile

  • Location: San Antonio,Bexar,TX
  • Business customer Business customer
  • Cost Contract price not specified.
  • Telco party Southwestern Bell
Bad "Terrible Customer Service & Billing Dept"
Overall "BEWARE! XO Charged me $5,500 to terminate my 3 yr contract after 5 1/2 yrs"
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I have a small business and have dealt with several telecom companies for both land line and cell service during the 20 years we have been in business. Many phone companies do not have great billing and customer service but XO HAS THE WORST CUSTOMER SERVICE I HAVE EVER EXPERIENCED! We signed up for a 3 year service contract for phone and internet. We kept the service for over 5 years while experiencing many problems. When we switched to another company, we received a bill for $5,500 for "early termination". They claimed that the contract had automatically renewed for an additional 3 years after the initial contract.

I called billing, got through to Inida. I then called a customer service rep (Agent # 7018) who said that my only option was to either pay the $5,500 or wait for a collections agency to call who could negotiate a lower price. He refused to give me the name of a supervisor and SAID THAT NO ONE IN THE COMPANY WAS AUTHORIZED TO TALK TO ME REGARDING A REDUCTION IN THE UNREASONABLE CHARGE. I completed the 3 year term which, I understand, was required to give them a reasonable return on their investment to connect me. Charging me an additional $5,500 because "I agreed to the terms of the contract" (that the contract would automatically renew for 3 years) is COMPLETELY UNREASONABLE.

member for 3.2 years, 0 visits, last login: 3.2 years ago
updated 3.2 years ago

Comments:

Review by (hidden by request)

  • Location: Los Angeles,Los Angeles,CA
  • Cost: $1800 per month (36 month contract)
Good "Nothing"
Bad "Literally everything"
Overall "Horrible customer service; impossible to get techs out when problem; rip off"
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XO Communications? DON'T DO IT! Our former carrier was bought out, and
then that carrier was bought out, and eventually we ended up with XO
Communications. What a disaster! The pricing was not competitive, and
on top of paying a premium our service was HORRIBLE. 4 days without a
phone line and all I could get was "We will escalate your trouble
ticket". Every call was answered with "We are experiencing a higher
than usual call volume ..." Really? You would think if the call volume
were that high every time it would be the "usual call volume". But by
far the worst experience was trying to leave them. We changed carriers
and gave XO a full month notice that we would be terminating our
contract which was coming up for renewal. We continued to receive bills
for 3 months AFTER service had been discontinued. AND they sent us to
collection for non-payment. I continued to call to no avail. I was
told that billing had not been given the cancelation order and they
would "push the order through". But they didn't. When I started to
receive collection calls on a daily basis, I was told by our rep that XO
could do nothing about it because the collection agency was an outside
contractor. The fact that XO sent us to that agency seems not to be a
factor! Then, we received an adjusted "final" bill only to discover
that they charged us for service 30 days AFTER the disconnection and 60
days AFTER our notice was given! They said it was in the contract that
they could bill for 30 days AFTER disconnection! WHAT A RIP OFF! If
you want good value and service XO is the LAST COMPANY your should use!

(review was emailed from domain PhillipsLawPartners.com)
lodged 3.3 years ago

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Review by (hidden by request)

  • Location: New York,New York,NY
  • Cost: $1200 per month (36 month contract)
Good "The service is fairly reliable"
Bad "Worst support ever"
Overall "For the amount of money we pay a month we get less support than I've ever seen."
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XO Communications is the worst ISP I have ever dealt with. It takes multip=
le calls to get anything resolved and they often do not call back when they=
say they will. We have had intermittent outages from them in the year tha=
t I have worked at my current company. Their customer support people are f=
riendly enough, but they have no information on what is going on, when some=
one will call back, etc. Even their systems don't seem to function correct=
ly - when I call in their system didn't recognize our account number or the=
ir trouble ticket number, their website sometimes has issues and the "ticke=
t detail" doesn't list everything the customer service rep can see, so you =
have to call anyway.

(review was emailed from domain mapdigital.com)
lodged 3.3 years ago

Comments:

Review by (hidden by request)

  • Location: Manhattan Beach,Los Angeles,CA
  • Cost: $500 per month (36 month contract)
Bad "They did not properly install the services, now after 2 months this is still not corrected"
Overall "Advertized number still reporting DISCO"
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This is Company has nice people who do nothing. We have one number that is still not functioning. The DIDs are not correctly configured. They ignored the instructions at install, and now want to charge us to "Change the DIDs" They have on eight separate occasions committed to correct the problem with the non-working number. They do nothing and reply after a few days that the trouble ticket is closed and the item marked as repaired. It has

never been repaired. They are now proposing that I pay a technician several hundred dollars to correct the problem and requesting copies of all the original orders. Those have been provided, but nothing has happened.



(review was emailed from domain cihcsp.com)
lodged 3.3 years ago

Comments:

Review by cepler See Profile

  • Location: Columbus,Franklin,OH
  • Business customer Business customer
  • Cost: $1200 per month
Good "Link appears to operate OK"
Bad "Customer service is one of the worst in the industry."
Overall "Avoid."
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I had issues with XO at a previous employer when our T3 circuit was having issues. It took WEEKS for them to even START looking and doing something about the issue. I thus had reservations when my current employer wanted to use them for one of our transit links. Install coordination was not the best, many billing/address items were incorrect. Coordinating BGP peering was not very smooth as well. And now I simply tried to open a ticket received a ticket, asked for E-Mail address to mail details to and send them over only to be referred to another email address, then another, and yet another at which point I told them that I give up, they win.

member for 8.7 years, 8 visits, last login: 3.5 years ago
lodged 3.5 years ago

Comments:

Review by (hidden by request)

  • Location: Purgato
  • Cost: $1200 per month (36 month contract)
Good "reasonably stable"
Bad "God help you if you need ANYTHING from them!"
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Worst. Support. Ever.

I had a call open with them for 6 weeks, with me calling in weekly or
every other day and never getting a callback. Each time the person who
answered would be more and ore indignant on my behalf, but I NEVER got a
call back. I finally coerced one of my people to call XO and stay on the
phone- not getting off until it was escalated and we'd spoken to a tech.

3 days later, they came onsite and did the support work we wanted. That
was a cluster too- they couldn't find the password and had to reset to
defaults, and then put the settings back in.

2 weekends ago, we lost power to the router and when it came up, we were
down. Yep, tech hadn't done a write running config, so we were on factory
defaults! Waited on the phone for an hour before they dropped my call.
Called back an hour later, and was told there was no escalation possible
until 4 hours had transpired. 4 hours from THIS call, of course.

You can't make this stuff up. Finally got a tech out that night, after
having someone get on the phone and refuse to get off.

Terrible, terrible company. Firing them for FIOS and looking forward to
a fight with them over billing!



(review was emailed from domain napc.com)
lodged 3.5 years ago

Comments: