how-to block ads
|
»next review in page
Review by Weigelmepf 
Posted: 129 days ago
member for 129 days, 14 visits, last login: 87 days ago
 Sunnyvale,Santa Clara,CA
 Business customer
 $250 per month
 AT&T
 "Very reliable"
 "I have to call them to get better pricing or features"
 "10+ years Satisfied"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
They do our Web hosting and our DSL-
Only a few minor problems in 10+ years and customer service is good about correcting them and keeping me informed
Followup comments: | Forums » comments on review of XO COMMUNICATIONS |
 | »next review in page (previous review)
Review by pderby
Posted: 174 days ago
member for 7.3 years, 100 visits, last login: 34 days ago
Arlington,Arlington,VA
$69 per month
Verizon
"rock stable"
"slow"
"great if you value stability over speed"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I've had XO (started as Concentric) which rides on top of COVAD and uses Verizon's copper for my SDSL home service. My circuit has been in place for 10 years. I've had very few outages that I've noticed... maybe 2 or 3? When I've needed help it was easy to get to someone that knew what was going on. The speed is really slow, 384 up and down, but the reliability is rock solid and I have routable IP addresses, which I need and use.
Followup comments: | Forums » comments on review of XO COMMUNICATIONS |
| »next review in page (previous review)
Review by pdkdsl
UPDATED: 245 days ago
member for 245 days, 5 visits, last login: 219 days ago
Sacramento,Sacramento,CA
Contract price not specified.
XO Communications
"Great value, good performance and quality."
"Can be hard to track an open problem ticket"
"I've been using XO for 5 or 6 years now and have been very pleased."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
When I first started using XO I was concerned about moving away from Pac Bell (now AT&T) but I needed faster internet access at locations where AT&T does not provide DSL and T-1's at the time were over $1,000 per month. I put XO in at two locations and let them run for a year. The bundled service includes all my data and voice.
I had no major problems during that year and then started to move the rest of my locations to XO. I currently have 5 offices on XO and am in the process of moving 2 more this month. The only office that I still have problems with (both voice and data) is on AT&T in an area that XO does not serve.
Followup comments: | Forums » comments on review of XO COMMUNICATIONS |
| »next review in page (previous review)
Review by mlevinex86
UPDATED: 1 year ago
member for 6.8 years, 89 visits, last login: 4 days ago
Carlsbad,San Diego,CA
Contract price not specified. (36 month contract)
AT&T
"Best price around, Good reliability"
"Sometimes difficult to reach customer support"
"Great value, lots of features, fast speeds"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
Have had XO at several sites for years.
Any issues with connection have been due to the LEC (AT&T in most cases), not XO.
Consistently beat pricing and features offered by other providers - Cox, AT&T, CBeyond, Megapath, etc.
Customer support has been hard to reach in the past, but has improved significantly in the last year.
Overall a good choice and value.
Followup comments: | Forums » comments on review of XO COMMUNICATIONS |
| »next review in page (previous review)
Review by ninjakid
Posted: 1.7 years ago
member for 1.7 years, 2 visits, last login: 1.7 years ago
Long Island City,Queens,NY
Business customer
Contract price not specified.
 about 90 days
"On paper they sound good"
"Support"
"Stay Far Far away from XO"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
After taking 4 months to get our 10MB pipe up and running I knew there should be no faith put into this company and this weekend proved it.
On Friday at about 4:20pm we lost service from XO so I call their support line and spend about 40 minutes on hold, while on hold I found a direct number to their tac center and get someone pretty fast, they open a ticket for me and say they will call back. An hour later I get a call they are sending a tech to my location, this sounds good so I wait about 2 hours for the tech to arrive. The tech comes and replaces the connection box used by XO and the line is still dead so the tech calls it in and we wait. About an hour later I find the tech fast asleep in my server room and I wake him up to find out what is going on, he said they are sending a tech to the data center to check on the problem and then he picks up his things and leaves.
A few hours later I call XO to get a status report of what is going on and I am told there is a tech there working on another problem and when he is done he will work on our problem. Ok Sounds good, 4 hours go by so I call XO again to get a status and again I am told there is a tech working on another problem and when he is done they will work on my problem. Ok 2 more hours go buy and I get a phone call from Verizon saying they are at the location to work on the dead circuit and need to be let in, I ask them where they are and they give me a location that is not one I know. The Verizon guy asks where I am and I told him, he says did you say New York and I said yes, he said well he is at the Columbian Embassy in Washington DC, I said you must have the wrong number then but he verifies my name and phone number and the name of his secondary contact which is the name of the person I work with and his phone number, he gives me a ticket of 1194559(number changed on purpose) my ticket with XO was 1194555 (number changed on purpose) so I call XO to see why they sent a tech to that location, The XO tech says they didn’t, I said well here is the ticket number can you tell me what that number is for, they reply it’s not there number their numbers begin with a 2 not a 1 then I ask well then why does my number begin with a 1 and not a 2 they said they don’t know but sometimes it can be a 1. I said well can you look up the number, they said no they can’t look up ticket numbers which I find surprising since they looked up my number and got all the information from it. I guess they think I’m as stupid as they are, I really wonder if they think saying that made any sense but hey I guess not, I can’t be that smart I used XO as a provider.
To make a long story short we are not without service for about 48 hours and XO can only tell me that they have a tech going to the location and that is all that they know, I said but I was told there was a tech at the location and how is it possible to have a data center with no on site tech crew? They said the notes only say there is a tech dispatched and that is all they know, I wonder how they even know that since they claim they can’t view ticket numbers but I guess that is another story, needless to say come Monday morning a new ISP provider I will be seeking.
Followup comments:  bygcland
join:2008-01-14
Katy, TX | Seems to be par for the course What XO did to you is not any different than any other provider honestly. At least they answered the phone and you were able to talk to someone. | |
| ninjakid
join:2008-02-10
Long Island City, NY
 ·XO COMMUNICATIONS
1 edit | Talk to someone? Talk to someone? oyea after waiting 35 to 45 mins to have someone tell you nothing because they had no idea what was going on. I wanted an awnswer about the status of the service call and all they can say is we dispatched someone to the data center, is a joke. For one why is there no staff at the data center and after hours of waiting why has no one arrived at the data center. Actually to this day I have never even received any type of notification that the problem has been fixed.
As for other companies, I have used another company as a backup to XO, when I have had line problems with them you call and get sent to a support person in the TAC center who works on the problem right then and there. No such thing with XO. | |
| | | |
| Forums » comments on review of XO COMMUNICATIONS |
| »next review in page (previous review)
Review by IT broadband
UPDATED: 2.1 years ago
member for 7.3 years, 33 visits, last login: 1.4 years ago
Los Angeles,Los Angeles,CA
$900 per month (36 month contract)
about 30 days
XO Communications
"Good Value for your Money"
"Customer Care takes a long time however you have access to a online web portal to bypass calling cx care"
"We are very happy with our service"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I have a company with 25 employees. We were using 17 Lines & DSL with AT&T. The service was good with AT&T, however; our business was growing and so was our AT&T bill. Before we signed with XO, we also recieved proposals from Telepacific, Mpower, and CBeyond. All the proposals were very similar, however; XO was able to provide a True Flat Rate that provided 1 Toll Free Number, 17 Phone Lines, and 2 Internet T1's for 3Mbps AND FREE Nationwide & FREE Incoming Toll Free Usage. They even provided us an online web portal to make changes on our account without having to contact customer care. We had XO for over 12 months now and the service has been up 100% (knock on wood). I would probably say the best thing about XO is that there were able to reduce our monthly bill and also upgrade our communications to T1 service. We already referred 2 customers to XO and they credited our account $500 each time as a thank you. I would recommend XO to anyone.......Call my sales rep @ XO (213-607-4007). I guarantee he will provide you with any solution you're looking for and give you free advice.
Followup comments: 
BadService
@rr.com
|  Lies and misinformation
| |
| |
telwatch
@comcast.net | Re: Lies and misinformation Your angry is understandable when you talked about the services from Allegiance Telecom before they went bankrupt. Out from the bankrupt, the Company may become a formidable competitor. | |
|
cady
@cox.net
| XO leadership is lacking A company is only as good as their senior leaders. The CEO (Griver)and his staff (Rehberger, Burke and others) are just waiting around for someone to buy the company because they all have lucrative buyout packages. Their bonuses are tied to cutting costs, not providing decent service. If your service happens to "work great", thats because your Bell facility is good; you're just lucky. XO is hamstrung by Ichan and the instant he finds a buyer, its all gone. XO sucks, their leaders duck and the are doomed in the long term. | |
| | IT broadband
join:2002-07-25
Los Angeles, CA
| Re: XO leadership is lacking I actually have some experience in what you're talking about. Any CEO at any company share the same vision. Money Talks. If you truely believe XO sucks for trying to increase their pockets, then you hate the world. Again, all companies wait to be bought out for $$$$. In any case, any company you deal with should have a strong profit plan to ensure they will be there in the future. | |
|
DANINPHX
@xo.net
| XO is Terrible
XO had a good price.
XO sent an installer and he was late.
He then got it and said there was a problem with the wiring and that we would have to run wires. We have several full time electricians working here ... He was very rude to the head electrician about the wiring that he had done himself. He was very loud. Complaining all the time yelling at people on his cell phone.
And then we actually got the service.
From day one we had huge echo on the phones whenever we called one of our outside offices. They blamed the phone system. It took 6 weeks for us to prove it wasn't the phone system.
Also from Day one they assigned our IPs to us and another customer at the same time. So none of our advanced internet right options worked right.
Then there were the outages. It would go down, I'd reset the channelbank, and it would come back up. We could either not be able to get incoming calls and be able to make outgoing calls or vice versa. This has happened 7 plus times over the past two days.
Thank god for the 90 day cancel policy | |
| | IT broadband
join:2002-07-25
Los Angeles, CA
| Re: XO is Terrible Sorry you experienced such bad service from XO. I can't complain since everything for our company went in the right direction. As with any company, you will have a few bad apples but overall, I believe XO is one of the top telecom companies out there. For us, they provided everything: FREE Upgrades, Reliable Service, & most importantly...cost savings. As for the 2 customers I referred to them, they call til this day to thank me and XO credited our accounts for each referral we sent them. They have good service and help existing XO customers reduce their bills further by offering referral checks. | |
| | | digmax
join:2007-10-19
Plymouth, MA
| Re: XO is Terrible Not sure where you are located or what Rep's from XO you have, but our experience has been the worst. For 3 years I have spent countless days and nights trying to get XO to provide a minimum level of support. I find XO to be very rude, unorganized, poorly managed, trained and unreliable. | |
|
Fed up with XO
@newcb.com
| Do not go with XO, unless you like waiting When I started with my employer three years ago they had XO service... on a 5 year contract!!!! I wish I had been there when they signed up to talk them out of it. Anyway, two and a half years later our contract has finally expired, and we are finally able to switch service to a real provider. Typical XO response time to customer service requests, orders, and changes can be measured in months, not days or even weeks. As far as hidden charges go? they are king, rivaled only by AT&T. Save yourself the headache, do not go with XO. | |
| | | |
| Forums » comments on review of XO COMMUNICATIONS |
| »next review in page (previous review)
Review by mrbiker
Posted: 2.3 years ago
member for 2.9 years, 6 visits, last login: 4 days ago
Los Angeles,Los Angeles,CA
Business customer
$1300 per month (36 month contract)
about 25 days
"Always up (99% plus)"
"Service changes take forever!"
"Once we were set up, we were happy"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
I switched our company to XO in October of 2001. We moved in June of 2005 and renewed for 3 years.
We have all phone lines and internet service with XO. That includes local and long distance minutes. We have 18 lines on a T1 along with 1.5Gb data service.
We've had 3 outages in 5 years, 2 were short, the third was for 6 hours. Every time, they got right on it and got it fixed. They always follow up with a call and never close a ticket unless you are happy - or don't respond to at least two follow up calls.
If you want to change your service, they tell you it can take up to 30 days - and they ain't kidding!
I got stuck in the auto-renew clause on the first contract - though I didn't mind, I don't like being fooled, either.
So our costs are flat rate - we never pay more for service than promised except for international calls.
So the phone and internet service has been great and the technical service has been great.
Our complaints are minimal and as of July '07, I'd recommend these guys to anyone.
Followup comments: | Forums » comments on review of XO COMMUNICATIONS |
| »next review in page (previous review)
Review by edamon
Posted: 2.3 years ago
member for 8.5 years, 331 visits, last login: 334 days ago
Marina Del Rey,Los Angeles,CA
$45 per month
about 2 days
"Wickedly fast - having come from ygnition which sucks.. this xo has been great. 600 Kilobytes down..."
"none so far."
"Great deal for the money."
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)
|
For the last 2 years I've been stuck with ygnition.com -- as the property I live that made some backroom deal with them. They had 3 T1 lines to support a complex that is 40 acres and 1000 units.. you do the math. Fastest speeds were 600kbps -- and only in the middle of the night. Latency made online games unplayable, as it was in the 150-200ms range on average.
Finally, consolidated bought out multiband to offer the directv service here and decided to offer broadband over the coax they now own.
Consolidated resells XO.com for their broadband.
For $5 bucks LESS a month than ygnition, I got a 5mbps down - 768kbps upload connection vs. 200-600kbps down / 300-500kbps up with ygnition. Couldn't be happier. Downloading at 600-620KB/sec vs 50-70KB/sec is like night and day.
The modem was installed 2 days after the order was placed. Can't beat that stick with a snake....
Followup comments: | Forums » comments on review of XO COMMUNICATIONS |
| »next review in page (previous review)
Review by JackGardner
Posted: 4.1 years ago
member for 4.4 years, 3 visits, last login: 3.9 years ago
Dallas,Dallas,TX
$400 per month (36 month contract)
about 35 days
Southwestern Bell
CLEC party: Southwestern Bell
"Great Speed"
"Customer Service is . . . interesting"
"Not Bad"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
We just upgraded our phone and internet from SBC's DSL to XO's dedicated T1. The installation process was a bit tedious and time consuming. Things didn't happen exactly when they should have . . however they did happen and so far so good on the service. The speed is much higher than what we had with SBC. If you're considering XO - I'd say go for it - so far so good.
Followup comments: | Forums » comments on review of XO COMMUNICATIONS |
| »next page (previous review)
Review by Barbecue6
UPDATED: 5.1 years ago
member for 9 years, 92 visits, last login: 4.9 years ago
Oakland,Alameda,CA
$69 per month (12 month contract)
about 55 days
SBC
CLEC party: Covad
"Reliable connection, high speeds, static IPs"
"Tech support"
"Not quick, but good once you get it"
| Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)
|
This whole thing went very smoothly for me, and I'm getting very high up/down speeds. This may be because I'm only 5500 feet from my CO, but whatever, it's great. I order 608/128 and I seem to be getting up to 1200/256. (This is via the DSLReports speed tests, so I assume it's accurate)
The order and install went very smoothly - they even gave me two months of free dial-up in case
there was any trouble. I did have problems with the dial-up, until I was told I couldn't dial up from a terminal; I had to use Windows dialup adapter. Since I don't have Windows (I was connecting with my former ISP using background dialing on a BSD box), this was problematic. I finally did connect from a Linux box, using kppp.
The services were problematic under dial-up also -- I found that I was getting a lot of stalls surfing the web and reading news. These problems seem to have disappeared with DSL.
Also, I received mail for each event -- when PacBell connected the DSL line, and when the Covad installer was schedule to show up. Some things, like ISP info, I had to request ahead of time. The installer brought that, but it was nice to have my network set up ahead of time. That way, I was able to plug the DSL modem into the router, and have my network up within seconds.
The Covad install was a breeze, too. The installer plugged a splitter/filter into my phone jack, and explained what each of the lights on the DSL modem meant. Then I plugged the cable from the modem into the router and everything was fine.
However, I did stay on top of things through the whole process. I wrote them at every stage and asked things like "What is my IP info?", "Where will I get the modem?", etc. This is probably stuff that would've taken care of itself, but I wanted to know so I could set up my network before the Covad installer turned up.
UPDATE: Four years later, there's more choices for DSL. So I'm trying to get my account terminated and my DSL disconnected. I call them and they say, no problem; they'll disconnect on Oct 1st. Not disconnected as of Oct. 6. I called them Oct 5th and they told me I was already disconnected. I told them I wasn't, they told me no problem, they'd get it done in a few hours.
This is frustrating. Maybe it's a Covad delay, but still, frustrating.
Followup comments: | Forums » comments on review of XO COMMUNICATIONS |
|
|
·