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Review by stephen d8  - Location: Laval,QC
- Cost: $35 per month (12 month contract)
- Install: about 10 days
 Bell Canada
Good "`"
Bad "All the rest"
Overall "Try to avoid them and all of bells resellers"
| Pre Sales information:
Install Co-ordination:
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(ratings match consensus)
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I have had multiple problems with there service/hardware.
1. The modem/router they send are VERY VERY bad.
2. Outsourcing techsupport meaning bad tech support.
3. Route Tracing is bad.
4. Pings are high
5. TechSupport are misinformed
6. Various miscoulanious error/bugs
Thats all i have to say.
member for 7.8 years, 204 visits, last login: a few hours ago
updated 3 days ago
Comments:
 | | Bell DSL - bad to worse Bell sympatico (as in, someone should feel sorry for anyone using this service?) DSL for 18 years in an old neighbourhood. At the time we were 'cutting edge' high speed (non-modem) as a test neighbourhood. A few years back when paying for 2MBs speed we were getting much slower speeds so called Bell and they 'upgraded' us to 5 MBs speed. We never got more than 3. Last summer called and complained. They denied any knowledge of upgrading us previously to a higher speed - even though we had been paying more for a higher speed service, which we weren't getting close to (read the fine print - speeds up to......). They worked some magic electronically, came out to look at local hardware (I'm not a techie so don't know the lingo) and promised improved speeds. For a few days we got close to 3 MBs speeds - the best we've ever had.
We've been calling almost every month since and the reasons we get are almost comical.
First it a faulty power cord for the DSL modem. Replaced but no better.
Then it was something they could do from their end. Speeds ranged from 0.05 MBs (if I could even access the website to do a speed test without timing out) to 2.5 Mbs (rarely), average probably 1.5 MBs. Never better than 2.5 MBs.
Then it was a faulty modem. They said it must have been a refurbished one that they supplied us with in the beginning (a year or two ago they replaced our old modem as it was outdated). OK. They sent a new modem. It had a 'refurbished' sticker on the side of it. Hilarious. Hooked up - speeds still 1-2 MBs.
Then it was something they could do from their end again - flip a switch, grease some wires, cajole some electrons and they promised (PROMISED) that our speeds would be no less than 3 MBs (which as pathetic as that is - our Neighbours on Rogers are getting 20 Mbs) I would have accepted. Since then speeds.....0.5 to 2 MBs.
So - apart from feeling better for having ranted, and perhaps warning anyone and everyone away from Bell, anyone know when FibreOptic will be rolled out into older neighbourhoods in north London (south of Fanshawe, west of Richmond). Otherwise I am going to have to switch to Rogers.
Currently it is literally faster for me to get in my car and drive to work (10 minutes drive for 98 MBs speeds) to do anything requiring downloading, than it is to wait at home for the browser to load pages......
Sign me ---- Sympatico-loco. | |
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| Review by MXB - Location: Burlington,ON
- Cost: $46 per month
- Bell Canada
Good "Reliable."
Bad "Overpriced is an understatement!"
Overall "Too expensive. And getting more so all the time."
| Pre Sales information:
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(ratings match consensus)
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I started out in 1986 with a 300 baud modem and a C=128. I love modems. But by 2002 it became obvious that Bell's high speed would be faster and equally priced to using a 2nd phone line and a 56K modem with an account at my University. So I did some research and bought myself a D-Link DI-604 modem on sale with a mail-in-rebate. Then I ordered Bell's cheapest service which was called "Light" IIRC. It was 128 Kbps down. The Speedstream modem arrived via courier within a day or two. Setup was a breeze as I just ignored the CD they included. The router immediately hooked up to the modem after being configured and I was on. It provided access to 3 old computers on the home LAN.
I briefly considered Cogeco the local cable company but I do not like the idea of netting via their network. I guess I just feel comfortable using the phone network. Also Cogeco when I did phone once told me that they'd send a tech to "setup and configure" my computer. I told them that would be impossible as I am using multiple and exotic operating systems. They insisted anyways so that was the end of their chance. As if I would permit some twentysomething who has never heard of CP/M or even DOS touch my babies!
The only problems I've had with Bell were the contracts they kept putting me on when I called to ask why the bill was not as expected. I didn't even know they'd done that so when a year was up I'd get a bill for more than expected. However it seems that they've realized their error and now I'm on a plan that will not change all the time. Well maybe... I suspect they've just stopped calling them contracts and perhaps no longer expire them after a year. Also irritating was that they kept trying to push their higher speeds everytime I called to inquire about a billing discrepancy. I only accepted that once this fall because the price of the higher speed was actually less than what I had. The original Light kept getting faster automatically (from 128 to 512) but the new Essential Plus (2000) cost less due to the bundles ($10 off). That speed upgrade went seamlessly although they sent me a new modem via courier even though I told them I didn't need one because the old modem worked perfectly at the new speed! I had to return to sender via the Post Office. Worse is they then couriered me a _second_ modem which I simply refused to accept from the courier. Minor annoyance for me but expensive for them.
All in all I have been a satisfied customer for almost 7 years now. The connection has always been there, always at the speed advertised (oh I checked!) and sometimes faster. The modem they rent me has worked flawlessly for almost 7 years now. I've never called tech support but then again I know more than the techs do so why would I?
They've kept gouging me with price increases almost on a yearly basis. It is time to abandon ship after 9 years. Not to mention the obscenity of charging me $2 for a paper bill and then sending me paper advertisements for free.
Nov. 1, 13 means another $3 hike. Last hike they followed up with a speed bump from 2 to 6 Mb and a cap bump from 2 to 25 GB. So I stayed. However that's a much speed and way more cap than I need so a further bump after the hike won't do a thing for me. Time to switch.
member for 3.7 years, 17 visits, last login: 7 days ago
updated 7 days ago
Comments:
| | I have a box of modems Bell has sent to me or family members and never asked for them back. Probably worth hundreds of $$$'s in their day. | |
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| Review by Soiduts - Location: Ontario
- Cost: $35 per month (12 month contract)
- Install: about 6 days
- Bell Canada
Good "Service used to be Good"
Bad "Billing Errors, Level 1 Techs, Port 25 Block, No Usable Usenet service, Forced Modem Rental, No Outage List, Bandwidth Throttle"
Overall "Worst Company in Canada"
| Pre Sales information:
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UPDATE October/11
After being with Bell for home phone service for *many* years, they decided to add a bunch of new fees to a basic line for no reason. No longer have any services will Bell directly and will not return nor recommend anyone to them.
UPDATE January/11
I didn't think I could lower my review any lower than it already was but I want to be able to justify my reasoning for giving Bell a 0 rating on my review. With Bell implementing UBB, it is creating excessive profit and gouging customers. We all know the markup on bandwidth is unfair. The CRTC's mandate to implement UBB on wholesale ISP's regardless of their companies ability to provide an unlimited service shows that they are abusing the position as a regulator.
(»CRTC Finalizes ISP Usage-Based Billing)
UPDATE November/10
Internet usage is not going down and 60GB caps is horribly low especially for families that have multiple computers and multiple users using the same connection.
The reason Bell wants this usage-based billing is to protect their Expressvu Satellite service. With Netflix and YouTube being quite popular here in Canada as well as CBC offering shows online, their satellite service is in jeopardy. By capping users, this reduces the amount of video people can watch online and forces them to use more 'traditional' media outlets.
As the article states, the CRTC's decision is definitely not ensuring "that both the broadcasting and telecommunications systems serve the Canadian public. " (»www.crtc.gc.ca/eng/backgrnd/broc···9903.htm)
(»CRTC Approves Wholesale Usage Billing)
UPDATE August/09
(»Canadian Regulators Send Another Love Letter To Bell Canada)
"Canadian regulatory authority the CRTC, staffed with former incumbent carrier executives, so far hasn't lifted a finger to come to the aid of independent carriers. The CRTC continued this trend by today approving Bell's UBB plans. CRTC employees like vice-chairman Leonard Katz, who spent 17 years working for Rogers and 11 for Bell, aren't concerned...for some strange reason."
Guess this shows there is absolutely no point in having the CRTC as a regulatory body as they do not do anything for the Canadian public like they are supposed to. The public is supposed to be first, not big business. Will definitely be writing MP (not like that's going to do anything other then receiving a standard reply.)
Internet usage is not on the way down its going up. Revision3 started posting HD videos of their shows and I watch 4 of those a week. Almost 20gb a month JUST there!
The CRTC is really getting annoying and what's even more annoying is Bell's insistence that we have to pay an arm and a leg for bandwidth that costs pennies.
UPDATE July/09
"The Internet has always been managed, first of all. Second, the traffic management practices we utilize have been reviewed extensively and the CRTC has said they are appropriate ... We expect the CRTC will continue to find that reasonable management practices designed to improve the Internet experience for the majority of users is appropriate."
(»www.financialpost.com/story.html?id=1757953)
Attitudes like this is the main reason why the Internet in Canada and around the world is struggling. The Internet was designed to be a tool to freely share information but imposing any kind of traffic management on the network that hinders the ability for innovation while disrupting the competition, should be illegal.
UPDATE March/09
You know its sad that my Internet connection at University 10 years ago, 10mbit, is still vastly superior to anything that Bell is providing now. When will they learn that Net Neutrality and uncapped/unthrottled connections are the only way to move forward. Bandwidth usage isn't going down anytime soon and trying to limit it is unfair to consumers who have to deal with monopolistic companies like Bell.
Here are just a few links as to why I lowered my rating of this company:
(»Bell Canada To Take Ball, Go Home)
(»Bell appeals CRTC decision)
UPDATE March/08
Canceled Bell Sympatico after being a customer for 7+ years. Canceling was a terrible experience as I was told I phoned in 3 days too early to cancel. I was told I had to phone exactly 30 days to the end of my contract. I thought I was being a courteous customer by phoning ahead to inform them that I would no longer be using the service after the contract ended. Phoned back and got a different person and after 20 minutes, I finally got a cancellation number. Switched to Teksavvy. Literally took no more than a few minutes to sign up for a full unlimited account (as I already had a DSL Premium login), get my login and completely switch over.
(»Bell Canada Throttles Wholesalers, Doesn't Bother To Tell Them)
I don't think we need any more proof to show Bell's shady business practices, but here's some more.
UPDATE January/08
Having been a Bell Internet Customer for many years, I finally decided to spend the extra $10 a month and test out Teksavvy's Premium 100GB login. All the problems I had with FTP SSL being capped at 32kbps and other throttling issues were solved instantly. I will be using the login for the next two months till my current Sympatico contract expires and will probably sign up for an Unlimited Account. I've been comparing ping times, trace routes, and overall connection quality and have been impressed with Teksavvy.
I recently read an article on Ars Technica about Time Warner's attempt to institute caps on their broadband connections. They sum up the Bell Sympatico situation quite eloquently.
Shooting yourself in the foot: Time Warner's usage caps
(»arstechnica.com/news.ars/post/20···aps.html)
"Customers who exceed their cap would be hit with an undetermined per-gigabyte charge, but Bell Canada's overage fees, which range from CAN$1.00 to CAN$7.50 per gigabyte, may give some inkling of where Time Warner's overage fees will end up. Usage caps are a short-sighted response to capacity constraints, one that's likely to hurt the company more than it will help in the long run especially with new broadband options on the horizon."
Unfortunately I cannot recommend Sympatico to friends, coworkers, or customers anymore as capping, throttling and customers support issues has made Bell a second rate ISP.
2004 to 2007
As a Bell Sympatico subscriber since DSL was first offered in Ontario, I have been through all the high and low points with the service. Unfortunately in the last few months the low points have overtaken the high ones. Our family shares the connection on our home network with 4 computers.
Billing Errors
For the past 2 years I have had an unlimited contract with Sympatico at $35/m. While on this contract, one would expect consistent monthly billing but that isn't the case. Two times in the last 8 months I have had billing issues and I haven't called in or changed my account or contract with Sympatico. Both times they have chalked it up to errors on their billing system.
Level 1 Techs
I don't even bother phoning tech support anymore because they are completely useless. I have found it easier to contact techs directly on DSLreports. I pity those that do not know about the support forum here and have to call in for help. Unfortunately most of Sympatico's customers are unaware of this forum and would have to deal with the normal tech support.
Bandwidth Caps & Throttling
A few years ago Bell Sympatico decided to enable bandwidth caps which proved to be a bad move for the company. For the past few years, unlimited contracts have been available through Sympatico and for the most part, it was a very good service. Capping and throttling in general is a bad idea for any ISP as bandwidth consumption is not going to go down. If you advertise and offer unlimited, then do so. Customers should not be penalized because they use bandwidth when they have signed a contract stating unlimited bandwidth.
Most people don't use that much bandwidth but 60gb is definitely a very low cap. HD broadcasts, video streams, Xbox Live & Xbox Live downloads, Windows/Mac/Linux Updates and VoIP are now becoming quite prevalent online now. CBC broadcasts Hockey Night in Canada and the National online and many other websites offer bandwidth intensive content including Sympatico's own website. Content doesn't have to be 'gray' area to use a lot of bandwidth especially if you have a lot of users in your house.
DSL Line Sync
I haven't had any line quality problems with my line as I have lived in new houses with new wiring. I have had problems with the line profiles though. On numerous occasions, I phoned tech support to get them to increase the line profile but to no avail. It wasn't until I asked on DSLreports forum and talked to some techs directly that I was able to get that sorted out. My connection is now stable at the 5mbit profile instead of the 3mbit profile.
Bottom Line
Unfortunately Bell and Rogers are the main bulk suppliers for Internet Service in Ontario/Quebec and there is no way to avoid them.
member for 11.5 years, 145 visits, last login: 19 days ago
updated 21 days ago
Comments:
| | Bell Hell Tell them! People need to know how EVIL this company is | |
| | | | Re: Bell Hell They're not only sneaky with the internet service, they practice the same mentality with ExpressVu and phone, particularly when it comes to billing.
For the phone I noticed another 2 bucks increase this month for God knows what. Still have to check it out.
A couple of years back I started with 39 dollars for the internet, it's now 59 including tax.
ExpressVu started out somewhere in the mid-60 bucks, it's now close to $90.
All of the above services remained the same.
Rogers is not any better. The same smoke-and-mirror crook mentality. Chancing companies is useless.
Banks, oil companies, insurance companies and telecommunications, it's the corporate maffia that reigns everywhere. They're all in bed with one another.
And the government just thinks it's all nice and dandy as it keeps raking it in through the taxes.
Oligopolies as far as the eye can see. | |
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| Review by XR999 - Location: Peterborough,ON
- Cost: $50 per month
- Bell Canada
Good "The Speed is Consistent"
Bad "Absolutely incompetent support, low caps, deceptive techniques, etc."
Overall "Run to anyone else, Bell should be avoided at all costs"
| Pre Sales information:
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We've been customers of Bell Canada for years, first off with dial-up and then the upgrade to DSL (boy was that amazing like 8 years ago). Over the years the service has barely changed, we get the 5mbps we pay for, it's reliable, incredibly as reliable or better than the Rogers connection I had at the time of the original review.
That being said, the service still sucks out loud, the price has gone up numerous times over the years, the speed sucks compared to the alternatives available in the area (ex. Cogeco, TekSavvy or Start) and then you come to Bell itself.
Never in my history of dealing with any company have I met one that has so many stupid, incompetent or incomprehensible support agents or such bad business practices. Just trying to get a modem replaced is more painful than having teeth pulled and should you have a billing error, the pain is near the same or worse.
The only reason why we've stayed is quite honestly the service/speed is reliable and unfortunately which ISP is in the house is beyond my control, that's up to someone else which refuses to switch to someone else because they think things will be worse (when in reality you can't get any worse than Bell).
Bottom line, almost any other provider is a better choice than Bell and their pathetic excuse of support/sales they call a company.
UPDATE: October 18th, 2011:
Well besides replacing the rented Bell modem with a TP-Link TD-8616, nothing has changed since a call to Bell resulted in the cap being raised and the price being lowered significantly which was enough to keep the person in control satisfied, unfortunately not the result I was going for. Granted the service has been reliable and there's been no billing errors to my knowledge since they upgraded the cap, but I still maintain Bell should be avoided at all costs for Internet service if better alternatives are available.
UPDATE: September 5, 2013:
Bell's service is still reliable although it's as slow as ever as Fibe level service still remains unavailable at this location. Sadly I've still yet to get the person in charge to consider switching even though a TekSavvy or Start Cable connection would be significantly faster, cost less and carry a higher bandwidth cap. This is why I maintain if you can't get Fibe level service and cable is available, do NOT go with Bell for Internet service.
member for 3.3 years, 248 visits, last login: 2 days ago
updated 30 days ago
Comments:
| Review by mand - Location: Chicoutimi,QC
- Cost: $50 per month
- Install: about 7 days
Good "Very stable, fast, good services"
Bad "Price increases regularly"
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2010
I ordered Bell Fibe 10 plan.
Read carefully and be prepared to click few times to get the real price for only one service on Bell's website. That's a bad point.
The plan includes a modem/router/4 port switch that allows wifi B/G and 75 Gb of bandwidth usage that are more than enough for my usage at this time.
I'm happy with the very stable download speed which is 10.5 Mbits (advertised 10 Mbits) but I'm a bit disapointed with the stable upload speed of 0.7 Mbps (1 Mbits advertised). Condition for the speedtests: my everyday network configuration.
I don't like their mail service which is a customized Microsoft Hotmail account. The service isn't bad but I use a mail client to access mail boxes and mail that is spam doesn't show up. It is important to sometimes connect to the webmail to check for false positive spams.
Hotmail doesn't provide IMAP.
2011
Only one time 2 hours of service lost I'm aware of since I'm with bell. Don't now exactly what happened but I restarted the modem and all goes well again. Maybe I could restart the modem earlier to get the Internet back.
The Fibe 10 plan had a total price increase of 3$ this year. That's bad news.
2012
Starting the year there's a new bonus for Bell : 2$ more on the bill for the monthly internet service. This time I called them.
I have now 115 GB bandwidth.
Another bonus for Bell this spring: money savings for each bundled services dropped from 5$ to 4$.
I'm more and more interested to host my little website myself but Bell doesn't allow customers to run servers and they don't provide fixed IPs for residential plans.
I switched to another phone service. Internet download speed fall to 2.3 Mbits one month later. Had to call Bell a friday afternoon for the dry loop. All goes well again monday evening.
Had an issue with lost of service starting end of november. Had to call Bell 3 ou 4 times in 3 weeks and repeat things again. Finally a tech shows up without appointement. The problem was outside.
2013
Price increase on march bill: 3$.
End of march download speed upgraded from 10 to 12 Mbits.
Still good to very good service with Bell Internet.
June : Invoice increased 15% since december 2012. We move to another town. All goes well but we decided to go to cable especially for TV and Internet will follow.
July : I closed my accounts at Bell without any extreme hassle. Had some phone calls. All goes well.
member for 2.1 years, 84 visits, last login: 6 days ago
updated 64 days ago
Comments:
| | You couldn't afford to run a server with Bell anyway With 80 dollars plus taxes in overuse fees you'd bust your caps in the first week or less by running a server. | |
| | | | Re: You couldn't afford to run a server with Bell anyway Good point! Of course it depends what kind of server and usage.
Thank you for your reply.
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man-d | |
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Reviews:
 ·Bell Sympatico
| email If your client supports it, you can configure it to connect to as an Exchange server - use m.hotmail.com as the server.
Some clients might even provide support for setting an account for DeltaSync or Windows Live Hotmail (Windows Live Mail on Win7 does).
Either will provide IMAP-like features. | |
| | | | Re: email There are some keywords to use for searches. I never heard about Deltasync for example.
Thanks. 
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man-d | |
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| | BELL c'est de la MERDE! Faut constamment réinitialiser le modem et c'est une perte de temps : BELL c'est de la MERDE! | |
| | Reviews:
·Bell Sympatico
| Re: BELL c'est de la MERDE! C'est vrai qu'il faut régulièrement redémarrer le modem et d'ailleurs cela est même mentionné dans le guide de l'utilisateur qui accompagne le matériel si ma mémoire est bonne. Je redémarre le 2Wire 2701HG-G à date fixe et ça me prends 30 secondes pour débrancher brancher ou cliquer sur le lien adéquat dans l'interface de gestion du modem. Ensuite 5 minutes pour que l'internet soit à nouveau disponible mais là moi je fais autre chose pendant ce temps là 
Je me demande si la mise à jour du firmware, ce printemps, a amélioré les choses.
Bien d'accord, cependant, qu'on pourrait s'en passer.
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man-d | |
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| Review by jonjaques - Location: Brantford,ON
- Cost Contract price not specified. (36 month contract)
- Install: about 5 days
- Bell Canada
Good "Pretty decent internet, technicians are great about everything"
Bad "Ever rising bill, terrible tech support, ineffectual equipment, and the cap"
Overall "Try again in 5 years"
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(ratings match consensus)
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When we moved into our new house, Bell was there within a few days installing everything, their install guys are great, helpful, patient and even repaired the old Bell lines Rogers had cut on the person we bought the house from.
We were promised a certain price per month over a certain period. All because we would enter into the contract for all services into our house. First few months were fine at the agreed upon $30 a month (pulling from total bell bill) but then they started rising, $2 the first time it happened, month after that $3, small increments each month, enough that maybe we wouldn't notice and just pay. We would call billing support and they would refund the money saying it was in error, or applying a credit for next time or just telling us it was a new service fee and it was on the previous bill. But when we had to call every two months to have it done, it got ridiculous and it continued over the course of the entire contract. Our speed never changed, the modem/router never changed (never very good range). After two years of this going on we were offered a bandwidth cap upgrade for free, we took it. Then the prices kept going up until we were paying almost $50 a month for the same 6Mbps down/768 up. 6 months later we were told we could switch to a student plan with a cap in the 300GB range and the monthly cost lower than our current plan. And the prices continued to shift, smaller increments and now on our whole bill, satellite services and phone were more expensive every month too. Which they shouldn't have, as we signed a contract and this included a certain number of nationwide long distance. It got ridiculous and when my Fiancée called them, the tech support rep was rude and hung up on her after she went through the same thing we had done so many times before. After speaking to another rep, they offered us the same thing and we decided to cancel as our contract was up. We now receive calls from their retention service at least once every two days (for the last two weeks) asking us to come back touting everything they would offer us. Heard it before.
member for 8.8 years, 33 visits, last login: 87 days ago
lodged 95 days ago
Comments:
| Review by rewket - Location: Longueuil,QC
- Cost: $50 per month
- Install: about 1 days
- Bell Canada
Good "Perfect for gamers"
Bad "MFING BILLING"
Overall "I just like my pings"
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I Don't have much to say, i just want to get rid of that "please review blahblah"
Sympatico is the greatest isp to have in canada since it outpasses videotron by a lot stability wise and ping wise and speedwise etc. Tech support is actualy worse than videotron's but whatever... if you bitch a lot you get what you want AT SOME POINT. pings are in the top 5 of all connections in north america (sub 30's) speeds: 2600/686 even though im 3km away at least from the central(had to bitch forever to get em to let me on it)
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now close to the central
can get all the new speeds upgrade, very smooth pings, upload WAY better than before (got like
6k/s extra at least)
Only problem is they keep messing up my bills.
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2013:
FIbe 15/10. Extremely low stable pings. 40ms Indiana, 30ms chicago, 18ms VA/NY, 55ms TX. Unlimited and untill the day i got fibe tv they gave me 25 instead of 15mbps.
Fibe TV is quite meh. Compression is massive so quality is more like a cheap XvID than 720p or 1080p and the menu system is very annoying(it shows ALL the channels you dont pay for and if you want to make a list of the channels you have it gets quite hard).
billing is total crap im going on 6months with extra charges or missing rebates.
member for 10.1 years, 1289 visits, last login: 69 days ago
updated 131 days ago
Comments:
| | Internet Bill Be careful with the Bell representative, when you are renewing your internet contract. They offered the lower price to keep the customer & then you will get the higher bill from the next month...they did not accept there mistake & no body listen & you will have to spend 1-2 hrs on the phone & it is useless...they are not ready to provide the telephonic conversation recording | |
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| Review by allan_london - Location: London,ON
- Cost: $45 per month
- Bell Canada
Good "Reliable"
Bad "speed is horrible and inconsistent"
Overall "Someone else pays the Bill, so I don't complain too much"
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Speed started out great, then dropped.
member for 137 days, 74 visits, last login: 6 days ago
lodged 137 days ago
Comments:
| Review by Amou - Location: Guelph,ON
- Cost: $45 per month (12 month contract)
- Install: about 7 days
- Bell Canada
Good "Service is consistent, hardly any speed fluctuation."
Bad "Cheaper service else where."
Overall "Not worth the price."
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Speed was 5/0.5
After switching to Teksavvy after 15 years. The line decided to degrade itself.
member for 2.6 years, 386 visits, last login: a few hours ago
lodged 162 days ago
Comments:
| Review by sunday8pm - Location: undisclosed location
- Cost Contract price not specified.
Good "super fast, low ping, no contract, fixing issues costs 0$, cheaper monthly bill than indies"
Bad "low cap, install/repairs coordination is a nightmare, the sagemcom router is crap"
Overall "if you can put up with the low cap and get a good discount (student promo for example), go for it"
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So, yes, it's Bell. I disapprove the way they are trying to kill competition and making indie's business hell.
But I was too broke to go with an indie. Bell offered a student promo, 50$ for 25/10 and 250Gb, free install, free router (no rental) and no contract. Hard to say no.
Install coordination was a nightmare (1 tech never came, the other one called in the morning and arrived late afternoon). We had to get a repair within the first week because there was cross-talk from a dodgy install from the first tech, this was also a coordination joke with 1 tech never dispatched, another missed appointment (tech didn't come and didn't call) and finally someone came to fix it.
After that, I have no complaints. It was fast, near 100% uptime and I never had any billing errors.
I put the sagemcom in bridge mode with my own router because the SC is far from being the best wireless router.
member for 3.3 years, 407 visits, last login: 3 days ago
lodged 163 days ago
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