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Review by mligeza7 See Profile

  • Location: Smiths Falls, ON, Canada
  • Cost: $95 per month
  • Telco party Bell Canada
Reliable
slow to repsond to problems
Good Solid service
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Considered Cable but I had a service problem with the cable company in my area. Cable company is Cogeco and they are a real Mickey Mouse company.

I've been with Sympatico now for 10 years. Can't say that I have had any real problems with them.

member for 21.9 years, 97 visits, last login: 5.3 years ago
updated 10.2 years ago







Review by qzcgd See Profile

  • Location: canada
  • Cost: $125 per month
  • Install: about 7 days
  • No Cap
Speed of the internet is incredible, TV service is great
Customer service and technical support are both horrible
Bell Fibe is great if you don't have any problems
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Full disclosure : I am a Bell employee. I work in a retail store and sell the products I am reviewing right now. However this review reflects my personal opinion and not that of Bell or any of its subsidiaries.

The products I have are

* Fibe 50/50

* Unlimited bandwidth

* Basic HD

* A la carte 15

* HD PVR

The price I have indicated is the normal price, with no employee discount, including Quebec taxes)

I have had Bell products for a long time. I used to have old DSL Sympatico "Performance" which was 7mbps (I got an actual 4) and Bell ExpressVu (the satellite service, which never properly worked as the initial installation was done poorly). I point that out because I want to make sure everyone understands my experience with Bell has sometimes been less than enjoyable, but I can't really switch because the employee discount is a pretty big advantage.

I got my service installed about a year and a half ago. Being in a brand new area with FTTH cabling, the installation took a total of 30 minutes. The technician offered a tutorial for the TV which I refused, but he did program the remote to control my TV. During those 18 months, I have only had one complete outage (that I noticed at least), which turned out to be neighbourhood-wide. However my experience with technical support was less than positive.

I called at around 11PM and talked to someone located in Ottawa (surprising, as during the day I always spoke to someone in Tunisia...). I explained that I had absolutely no connection to the internet, that my neighbour, who is also with Bell, didn't have it either. The TV had also stopped working. I had tried to restart the modem, check the b1, everything; but it just wouldn't work. Guy starts looking around at stuff, changing settings but he just can't get it the work. At this point, my cellphone indicates I have been on the phone for about 35 minutes. The technician on the line tells me he can't help me, and that he'll have to transfer me to a level 2 tech. I get put on hold for around 5 minutes and when he comes back I am told that "no level 2 technician is available", and that I'll get a callback the next day. I ask if I can hold for a level 2 technician, but am told that is not possible and I'll get a call back.

The next morning, the internet is fixed but the TV still doesn't work. I don't really watch TV, and it's the summer so hockey hasn't started, so I decide to actually wait for the callback. I waited one week and it simply never came. That sucks. I called back and they fixed the TV in about 5 minutes.

Even though my internet problem was fixed, when I am told I will get a callback, I expect one. My experience is consistent with that of many clients I have tried to help in store.

In short, the services provided by Bell (especially for FTTH customers) are amazing. I have constant above-package speeds, on WiFi. The TV service is great, picture quality is what you'd expect, the features are fine, lots of on-demand stuff. If Bell could simply improve their customer service and technical support, they'd have a complete winner

member for 11 years, 56 visits, last login: 2.3 years ago
lodged 10.3 years ago

mintaka905
join:2006-11-03
Holland Landing, ON

mintaka905

Member

install

30 min install... right,, ya sure.

W1LL
@bell.ca

W1LL

Anon

Re: install

Why not 30 min ? He said he lives in a new development which has FTTH already. I guess the wiring is already in the house, so 30 minutes to hook up a router and plug a decoder box to a TV sounds about right.
I'm getting my 50/50 in 2 days. No Fibe wiring in my house yet, they said 2-4 hours install.

Review by mand See Profile

  • Location: Chicoutimi, QC, Canada
  • Cost: $50 per month
  • Install: about 7 days
Very stable, fast, good services
Price increases regularly
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

2010

I ordered Bell Fibe 10 plan.

Read carefully and be prepared to click few times to get the real price for only one service on Bell's website. That's a bad point.
The plan includes a modem/router/4 port switch that allows wifi B/G and 75 Gb of bandwidth usage that are more than enough for my usage at this time.

I'm happy with the very stable download speed which is 10.5 Mbits (advertised 10 Mbits) but I'm a bit disapointed with the stable upload speed of 0.7 Mbps (1 Mbits advertised). Condition for the speedtests: my everyday network configuration.

I don't like their mail service which is a customized Microsoft Hotmail account. The service isn't bad but I use a mail client to access mail boxes and mail that is spam doesn't show up. It is important to sometimes connect to the webmail to check for false positive spams.
Hotmail doesn't provide IMAP.

2011

Only one time 2 hours of service lost I'm aware of since I'm with bell. Don't now exactly what happened but I restarted the modem and all goes well again. Maybe I could restart the modem earlier to get the Internet back.

The Fibe 10 plan had a total price increase of 3$ this year. That's bad news.

2012

Starting the year there's a new bonus for Bell : 2$ more on the bill for the monthly internet service. This time I called them.

I have now 115 GB bandwidth.

Another bonus for Bell this spring: money savings for each bundled services dropped from 5$ to 4$.

I'm more and more interested to host my little website myself but Bell doesn't allow customers to run servers and they don't provide fixed IPs for residential plans.

I switched to another phone service. Internet download speed fall to 2.3 Mbits one month later. Had to call Bell a friday afternoon for the dry loop. All goes well again monday evening.

Had an issue with lost of service starting end of november. Had to call Bell 3 ou 4 times in 3 weeks and repeat things again. Finally a tech shows up without appointement. The problem was outside.

2013

Price increase on march bill: 3$.
End of march download speed upgraded from 10 to 12 Mbits.

Still good to very good service with Bell Internet.

June : Invoice increased 15% since december 2012. We move to another town. All goes well but we decided to go to cable especially for TV and Internet will follow.

July : I closed my accounts at Bell without any extreme hassle. Had some phone calls. All goes well.



member for 12.6 years, 110 visits, last login: 185 days ago
updated 10.6 years ago


Chuck sTruck
@teksavvy.com

Chuck sTruck

Anon

You couldn't afford to run a server with Bell anyway

With 80 dollars plus taxes in overuse fees you'd bust your caps in the first week or less by running a server.
mand
join:2011-08-13

mand

Member

Re: You couldn't afford to run a server with Bell anyway

Good point! Of course it depends what kind of server and usage.

Thank you for your reply.
Mister_E
join:2004-04-02
Etobicoke, ON

Mister_E

Member

email

If your client supports it, you can configure it to connect to as an Exchange server - use m.hotmail.com as the server.

Some clients might even provide support for setting an account for DeltaSync or Windows Live Hotmail (Windows Live Mail on Win7 does).

Either will provide IMAP-like features.
mand
join:2011-08-13

mand

Member

Re: email

There are some keywords to use for searches. I never heard about Deltasync for example.

Thanks.

client tann
@bell.ca

client tann

Anon

BELL c'est de la MERDE!

Faut constamment réinitialiser le modem et c'est une perte de temps : BELL c'est de la MERDE!
mand
join:2011-08-13

mand

Member

Re: BELL c'est de la MERDE!

C'est vrai qu'il faut régulièrement redémarrer le modem et d'ailleurs cela est même mentionné dans le guide de l'utilisateur qui accompagne le matériel si ma mémoire est bonne. Je redémarre le 2Wire 2701HG-G à date fixe et ça me prends 30 secondes pour débrancher brancher ou cliquer sur le lien adéquat dans l'interface de gestion du modem. Ensuite 5 minutes pour que l'internet soit à nouveau disponible mais là moi je fais autre chose pendant ce temps là

Je me demande si la mise à jour du firmware, ce printemps, a amélioré les choses.
Bien d'accord, cependant, qu'on pourrait s'en passer.

Review by raphzugen See Profile

  • Location: Quebec, QC, Canada
  • Cost: $150 per month
  • Telco party Bell Canada
Service impressionant, FTTH à la vitesse de l'éclair
Configuration Modem+Routeur compliquée
Je le recommande !
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

J'ai eu droit a une bell installation de la fibre optique chez moi. Installation rapide et service très courtois. Après 3 heures, tout dans la maison étais prêt et fonctionnel. La télé, avec son seul enregistreur partout dans la maison est très pratique. Malheureusement, le choix des canaux pour le sur mesure se regroupe seulement a une sélection de certains canaux. Certains des canaux qui sont sur mesure chez Vidéotron se vendent environ 5$. Pour l'internet, on a droit a une connexion avec un modem très rapide. Petit moins par contre, il y a pas de bridge mode comme sur les autres modem DSL de Bell, ce qui fait que la configuration avec un routeur est compliquée et diminue beaucoup la vitesse. Le service à la clientèle est très courtois et comporte un département qui lui est propre avec des agents québécois. La téléphonie est aussi très bien !

member for 12 years, 32 visits, last login: 3.9 years ago
lodged 10.9 years ago


jsmaster
join:2008-03-16
Montreal, QC

jsmaster

Member

Bridge mode

Tu peux te connecter en bridge sans probleme.

Fait juste enlever ton nom d'usager dans la section internet et sauvegarde. ensuite branhe ton routeur, met le en PPoE et entre tes informations. la tv déjà en place ne sera pas impactée

Review by toro See Profile

  • Location: North York, ON, Canada
  • Cost: $57 per month
  • Install: about 3 days
  • Telco party Bell Canada
Great speeds, installation was great
Cost is a bit high
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I'm on Bell Fibe 25/10 and I've only had the service for about 2 weeks. I ordered it using a Dell Grab and Go voucher which gives the first 3 months of service and free installation.

I asked for an evening appointment (after 5 pm) and there was no problem. The tech who came to do the install was great, very professional (unlike other Bell techs I dealt with in the past), he called in advance to let me know he was on the way and came on time. He had 2 hours allocated for it but finished everything in about an hour (he had to change the demarc box because I had an old rusty one).

The service is good so far and I am happy. I am not a heavy downloader, so I think the bandwidth allowance will be fine. I just wanted a higher upload speed than what's available on the ADSL tiers and cable. The only other option was Teksavvy (which has been my ISP for several years before switching) but because of the dry loop fee and mandatory modem rental fee imposed on the Fibe package, it would have costed me about $20 more per month.

Update, 3 months after the installation:

My 3 months of free service are up and I made some changes to my account, namely switched to a plan a bit cheaper, the 15/10 (same great upload speed which is the most important for me at this time).

Unfortunately I can't say the change went through without any problems but all were fixed in the end.

The first problem was a technical one, they set me up with a profile with 8 Mbps upload so since my line could do better before the change, I called and asked to be tweaked. Initially I was told that's the best the line could do, then when I pushed a little bit they escalated it to the second level who said I would receive a call within 24-48 hours. The tech called me about 7-8 hours later and was totally unprepared, he said initially I was on the Fibe 6 package, I told him "that's not true", he said "call our customer service". Then a few minutes later he called again, said I'm on Fibe 15 and he will change my upload speed to 1 Mbps, because there's no such thing as 10 Mbps. I told him to stop, don't make any change and double check, he went and did it anyways and changed my profile from a VDSL to an ADSL one.

I opened another ticket and about 14 hours later my speed was fixed and works great.

The second issue was with billing, they tried to charge me starting 3 months from the day the service was ordered rather than the day it was installed. I opened another ticket (over their chat) and this got fixed as well.

member for 18.1 years, 5434 visits, last login: 97 days ago
updated 11 years ago


Review by HackneyB See Profile

  • Location: Canada
  • Cost: $110 per month
  • Telco party Bell Canada
Reliable service for the last 10 years
avg. 5-10 phone calls to get any service changes right. Pricing not competitive.
Stable service but constant struggle to keep price low and changes done right.
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Customer since late 90s. Never had stability problems with the service. $110 monthly cost includes two services - Internet and phone.

Pricing not competitive if you're in for the long haul - one deal lasting 12 months does not really count when you revert to fairly high pricing model after that. No such thing as being rewarded for loyalty. I'd have to call every year to reluctantly get offered $5 off for a year.

Customer service and tech support was always polite but impossibly ineffective. Any changes equal days or weeks of follow up calls. Waiting for the billing to reflect changes. Waiting for unforseen scheduling for service changes. Getting told that the team you just spent 40 minutes waiting for, does not do what you need done. In total, every query or service change may translate into several phone calls and add up to hours spent on the phone.

Recent highlight - when unable to confirm some information or task, some Bell reps actually say they will call back and follow up on the promise which is a welcome contrast to most customer service organizations.

member for 11.2 years, 1 visits, last login: 11 years ago
updated 11.2 years ago

TomsReports
join:2012-01-22
Canada

TomsReports

Member

Loyalty

"No such thing as being rewarded for loyalty."

You are correct. In my experience, and the experience of my friends, quite the opposite is true: you must switch regularly to get decent rates. If you are only getting $5 off /month then you need to switch.

"I'd have to call every year to reluctantly get offered $5 off for a year."

I've asked people in retentions why they put me through this dance every year. I was told that this is just the system and that in the future I should just jump straight to retentions and not waste my time with the front line people who can't dole out the 'real' deals.

The whole system seems very wasteful to me, not to mention that I feel bad for elder, and less aggressive people who pay so much more then the rest of us. I wish they would just publish one set of (competitive) rates and be done with it.

Review by maats See Profile

  • Location: Frankford, ON, Canada
  • Cost: $49 per month
  • Install: about 7 days
  • Telco party Bell Canada
Solid connection, Reliable, Short wait time to contact someone
Installation, Tech knowledge, Price, Promises not kept from Sales Reps
Dependable once your up and running
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I had Bell Fibe 5/1 service. I ordered the service for 2 Aug 12. I was given a 6 hour window for installation. About 1100 hrs I noticed the Bell truck down the street and went to talk to the guy to see when he was coming to install my internet. He said I wasnt on the list and he was the only one working in the area that day. I said I had a fast dial tone on my line and he said you are probably already connected and gave me a 2 Wire modem and said to call Bell and get connected. I called Bell and told them the story and to make a long story short, I was up and running about 6 hours later. I was pissed about being told I had an appointment and the reality was that there never was an appointment. After that the internet worked flawlessly and I was getting 6/1 service.

4 Dec 12. I spoke with a rep online and asked if I qualify for the 15/10 service. He said that I did. I asked if I would get better than the 1 Mb upload I am current getting. He told me that my line would get close to the 10 Mb upload. I asked to be upgraded to the new service. I was on a promotion for 50% off with the other service until end of Jan 13. He told me that it would nullify that promotion and I would pay $49/Month in a Bell bundle. I figures the 10 Mb upload would be worth it. This is the series of events that followed.

5 Dec. Bell requests 6 hour installation window. Bell techs install new Sagecom Modem and leave. Download 10 Mb Upload 800 Kbps down. I call tech support and they said they need to send another tech out to my house. Need a 6 hour appointment window.

7 Dec. Bell sends out a technician and says the best my line will do in 11 / 1. I tell him I was promised by online reps after multiple tests that I would get at least 15/7. He says that its impossible.

8 Dec. A tech said he was working in he local area and ask if I would mind if he looked into my trouble tickets. He switched me from a ADSL to VDSL profile. Resulting in 7/.7 speed. He seemed very knowledgeable and helpful and then after working on it for 3 hours, he stopped all communication. the next day I called tech support to see what was going on. I was told that they couldnt see my modem and didnt know why I was connected. I told them about the speed I was getting and they said they would dispatch a tech the next day and needed another 6 hour window. They asked if I had a POTS splitter installed and I said no. They told me I needed one to get the advertised speeds. So once again I gave a 6 hr window. In the mean time I took the modem and connected it directly to the demarcation point and i got 15/1 service. I left the phone disconnected and only attached the modem to the jack. Solid 15/1 service. I called back tech support and told them I definitely needed the POTS spitter.

10 Dec. A tech showed up and installed the POTS spitter and everything was working. Telephones and Internet. 15/1 service. I called tech support and asked to have my upload speed increased to 10 Mb. They told my the best I could do was 1 Mb upload. I told them I was promised higher speed. They said they couldnt do anything. I had enough of dealing with Bell. I hung up the phone and took a shower. I came back the computer and ran a speedtest and now was getting 1Mg down and .1 Mg Upload. I called tech support and told them my speed has decreased. They said they would have to send another tech the following day with another 6 hr window. I was furious, but what can you do.

11 Dec. I received a phone msg saying the internet was fixed now and everything should be back to normal. I did a speed test and it was 1/.1. I called tech support and told them that I was back on the ADSL profile and that I should be on VDSL and have higher speeds. They told me that I should be on the ADSL profile and that they couldnt do anything about it. I asked them to change the setting to see if it made a difference. They complied and said they made the change. I didnt see the modem reset and asked if they reset it. They didnt understand why it didnt reset. The tech told me the name of my modem. I told them my modem is called something different. Turns out my connection was on the wrong port and they didnt know what port it was on and couldnt make any changes. Seriously, what do you do at this point. Guess what, another tech needs to be dispatched and another 6 hour window. I asked what kind of company calls a customer and leaves a msg saying everything is working and doesnt follow up to ensure the service. Poor communication.

12 Dec. I didnt bother to stay home because I knew that that issue was at the CO. When I got home, the Bell tech called to ensure that it was working. Speed is now a solid 15/1 service. I am so pissed off with this fiasco, I am considering cancelling my subscription and going with someone else. I will provide an update if I remain with this company at a later date.



member for 18.1 years, 13 visits, last login: 11.2 years ago
updated 11.2 years ago


Review by waynecbaker See Profile

  • Location: Hamilton, ON, Canada
  • Cost: $50 per month
  • Install: about 7 days
  • Telco party Bell Canada
Steady Internet connection
A data transfer cap with overage fees
A good Internet connection
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Bell Fibe Internet 15/10 accounts have a download speed of up to 15 megabits per second, an upload speed of up to 10 megabits per second and a data transfer allowance, or cap, of 75 gigabytes per month.

The unbundled price is $54 a month, but there is a $4 discount if you are also a subscriber to both local and long distance telephone service from Bell Canada.

My e-mail account was set up with the e-mail address of my choice during the installation process.

The Internet connection offers consistent download speeds and the e-mail service is quite reliable.

member for 21.6 years, 2565 visits, last login: 7.9 years ago
updated 11.3 years ago


Bellundo
@teksavvy.com

Bellundo

Anon

The e-mail service is quite reliable

Are you kidding me? Where is adisor19 to tell you about all the throttling sympatico does? Distance doesn't mean a whole lot when you're downloading and uploading at 30 kilobytes per second or less.

Review by Jack_Bauer See Profile

  • Location: Boisbriand, QC, Canada
  • Cost: $62 per month
  • Telco party Bell Canada
FTTH = La VITESSE de la lumière, 250 Go Bande Passante!
Aucun!
Excellent! De loin la meilleure technologie réseau à ce jour!
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

Voici mon expérience internet chez Bell du 29 juin 2012 à aujourd’hui!

J'ai Bell Internet Fibe 50/50 donc (50 Mbps down / 50 Mbps up) qui est à 53.95$ (avec le crédit de 30 $ à vie). Et je n’habite pas à Québec!

L’installation c’est très bien déroulé et a pris beaucoup moins de temps que prévu (~ 3 h) malgré le fait que le technicien était tout seul pour passer la fibre optique jusque dans la maison. La fibre optique passe par l’entrée extérieure du panneau électrique. Le travail est très propre, les fils sont agrafés à grandeur sur les plaintes de bas de murs. Le routeur sans fil « N » à bande simple (2.4 GHz) de la compagnie française Sagemcom est de bonne qualité, la force du signal est très bonne, comparable à mon routeur Dlink DIR-655 que j’utilisais avant l’installation.

La fibre optique utilisée à l’intérieur est de très grande qualité. C’est de la fibre optique de la marque Corning (l’inventeur de la fibre optique en 1970). C’est de la fibre optique 100 fois plus flexible que de la fibre optique traditionnelle, le produit s’appelle « ClearCurve SMF ». C’est de la fibre optique (SMF = Single-Mode Optical Fiber) ou Monomode ce qui garantit une très grande vitesse sur de longues distances et c’est parfait pour une connexion FTTH.

Selon le site internet de Corning (»www.corning.com/clearcur ··· dex.aspx), cette fibre optique est capable de supporté jusqu’à « 25 trillion bits per second » soit l’équivalent de (25 600 Gbit/s), donc une capacité presque illimitée. Ça prouve hors de tout doute qu’une seule fibre optique a la capacité (en masse) d’offrir les 3 services (Télévision, Internet, Téléphone) sans problème.

La vitesse est vraiment très constante. C’est impressionnant. La latence est extrêmement basse, ça n’a rien à voir avec ce qui se fait sur les autres technologies (câble et ADSL). La fibre optique est de loin la meilleure technologie dans le monde actuellement pour l’internet.

De plus, les ports sont ouverts. J’ai testé et facilement on peut se faire un petit serveur sans problème. La bande passante est très respectable, 250 Go par mois c’est très bien pour le prix!

Finalement, je suis très satisfait du service chez Bell! Le service à la clientèle est rapide et courtois (c’est des Québécois), ils ont des # de téléphones seulement pour Bell Fibe ce qui évite de passer par 50 000 intermédiaires. Je n’ai pas attendu longtemps pour avoir la ligne, presque instantanée. Même affaire sur internet, en clavardage c’est très rapide aussi.

Je vous le recommande pour le prix! C’est tout simplement une offre imbattable!

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member for 11.7 years, 109 visits, last login: 81 days ago
updated 11.3 years ago

Seb8517 (banned)
join:2010-07-12

Seb8517 (banned)

Member

Quebecois au STC ?

Je pogne juste de indien surtout pour le support technique ....

Jack_Bauer
join:2012-06-30
Boisbriand, QC

Jack_Bauer

Member

Re: Quebecois au STC ?

Oui oui! Bell a ouvert un centre de service à la clientèle dans la ville de Québec uniquement pour ses services Bell Fibe.

Ainsi, comme chaque service Fibe à son propre # de téléphone dédié pour le SAC/Support, tous les appels sont redirigés là SANS PASSER par le centre de service à la clientèle standard "en Inde"!
luke_gaud
join:2012-10-08
Saint-Redempteur, QC

luke_gaud

Member

Re: Quebecois au STC ?

Salut,

Tu dis plus haut que tu as réussi à te créer un petit serveur moi j'ai un Dlink DNS-325 que j'ai connecté sur mon routeur asus rt-n56u qui lui est connecté sur le sagecom j'ai essayé différent dns comme asus.com ou dlinkddns.com et j'arrive toujours sur la page Bell point de connexion du routeur j'entre Admin et aucun mot de passe ne fonctionne. Dois-je installer le serveur sur le sagecom directement?
Quelle sont les paramètres que tu as fait pour que cela fonctionne?

Merci de ton aide.

jsmaster
join:2008-03-16
Montreal, QC

jsmaster

Member

Interdit de faire un serveur sur une connexion résidentie

Il est interdit par la convention de service de faire un serveur sur une connexion résidentielle
Seb8517 (banned)
join:2010-07-12

Seb8517 (banned)

Member

Re: Interdit de faire un serveur sur une connexion réside

said by jsmaster:

Il est interdit par la convention de service de faire un serveur sur une connexion résidentielle

C'est pas interdit mais juste limité

Review by KC1215 See Profile

  • Location: Mississauga, ON, Canada
  • Cost: $63 per month
  • Telco party Bell Canada
Service was good from installation till 9/14
Horrible Tech support
Great when it was working
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:

I had Bell internet since Oct 2009.

Starting with Max 16/1 but was never able to achieve 16mbps. After many visit from techs I had to downgrade to Max 12/512.

No problems.

Upgraded to Fibe 25/10 Jan 2012 and got 24mbps down and 5mbps up.

On Sept 14 the download speed was erratic. Depending on which servers i test to using Speedtest.net it would show download speeds of 2mbps to 18mbps. Any servers that were outside the GTA would show no greater than 10mbps.

Call Bell and had 3 tech visits and talk to their L3 support 3 times and was finally told on 9/24 that since the line to my apartment was showing the correct speed and the test to the Bell Speedcheck was showing the correct speed there was nothing wrong. I asked if they had check the network further down the line and they said that was not their problem.

Essentially they told me how the rest of the Bell network perform was not their problem since the test center cannot test the different router points

My download are still no better than before. A 650MB file that use to take 7 mins is now taking 30 - 60 mins.

member for 14.3 years, 12 visits, last login: 11.4 years ago
lodged 11.5 years ago