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Bell Sympatico page on DSLReports
Six Month Rating

Reviews:
bullet 1130 reviews (409 good) (478 bad)
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Review by Thane_Bitter See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
  • Install: about 9 days
  • Telco party Bell Canada
Good "Most over priced Highest DSL speed packages in Canada"
Bad "need perfect line conditions to get it and it's costly! Throttling, lost of Newsgroups, forged migration of email to Hotmail."
Overall "Need a DSL ISP? RUNAWAY! SAVE YOUR MONEY BY GOING ELSEWHERE!"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Thinking of signing up? Caps too low, sign up elsewhere.

Stuck for a while?: Seek technical support at the Bell Direct Forum

---------------------------------------------------------------------------------- ---------------

There are several other DSL companies that provide the same DSL service that Bell offers but at a reduced cost. True, Bell does offer the highest DSL speeds available; however because of the technical limitations of DSL chances are your area does not support it (Bell will of course try selling it to you anyways!).

Presales information was somewhat incomplete, the standard price of service was and still isn't made particularly clear to potential customers. Bell prefers to front offers with a special price for 1/6 to 1/3 of the contract duration and provides little data on the price after this time frame. The material is further misleading because Bell advertises the overall speed of their service (under ideal conditions) including DSL overhead. The result of this is that any package will automatically be 15% then advertised. Finally Bell has and continues to use the disqualifier "up to" which allows them to offer a product that will not match advertised speeds. Again because of the nature of DSL, unless your DSL line has near perfect electrical characteristics - few are, the delivered speed will be less then advertised. A customer may be paying for a 7MB profile, yet due to a bad phone line/dry loop be placed on a 5 or 3MB (See Bell's FAQ on this site for profiles)

Installation is straightforward, order the service, receive the installation package in the mail, install DSL filters on phones, and finally connect the modem as described. Actual activation of the line will occur sometime on the activation day. A technician may make a service call on that day and require access to the phone equipment in your home.

Reliability with Bell is typical for all DSL providers in Ontario, however, email service with Bell has been problematic at times as they have been dropping their traditional POP mail service and converting it to a re-branded Hotmail service. (Note: that there may be privacy issues associated with this change as the Hotmail's servers are located across the globe) Bandwidth or Internet usage website has been plagued with outage issues, and reports data which can be up to 60 hours old.

Technical support at Bell had greatly degraded (exponentially), and is presently an abysmal, incoherent, intelligible, and next to useless do to outsourcing of this division to the other side of the planet. Watch out for misrepresentation, hidden contracts, and unexplained billing charges. Existing customers with unlimited (bandwidth) plans should take extra caution in discussing issues with the CSR as they may soon discover they have been moved to a contract or onto a fixed usage plan. In recent months technical support quality has improved slightly however there is still a great deal of miscommunication and misrepresentation of products and services.

Phone/service Technicians remain competent when performing service calls or line repair. I have found that the technicians are friendly and willing to answer any questions you may have related to their field.

Services - Services provided by Bell including their PPPoE software, diagnostic software, etc are not recommended. Bell only offers technical support on their own equipment (i.e. the modem) for free. Bell charges a rental fee for their modem which has increased substantially in the past few months. Even if you supply your own hardware, Bell will still charge the rental fee. Bell's bandwidth checker requires accessing their website (i.e. uses bandwidth to check bandwidth) and is up to 60 hours delayed. This coupled with their smallish usage caps often spells expensive over usage fees. Old plans still allow for up to 10 hours of free dial-up access - this can be useful while traveling aboard; a list of dial-up numbers can be found on Bells website if you search long enough, or can be obtained using Bells automated phone system 310-SURF.

Value for money - Due to Bells implementation of throttling, dropping of news services and mail serves, and their collaboration with Microsoft a the Bell MSN.ca portal, Bell is less interested in being an ISP, and would much rather regulated its users into surfing the web (especially partnered websites) in a method that is reminiscent of AOL.

In Canada there are few other options for high speed internet access, as both the cable and phone companies have control of 90% of the market. The lack of competition has stagnated improvements in service and maintains high prices. Fortunately the CRTC has opened the DSL market slightly, other ISP's have entered the market, however Bell is attempting to make changes that will effectively kill any competition by switching to a Bill by the Byte usage.

HSE (High speed edition), no longer offered by Bell, offers unlimited bandwidth at 6MB profile. This plan costs more then Bells current offerings (which are capped).

Equipment provided by Bell was originally an Alcatel SpeedTouch modem which was later replaced by a SpeedStream 5200 (e242) a later by a SpeedStream 5200 (e240). Bell deliberately locks out the firmware on the DSL modems providing only the most rudimentary interface and very limited support.

It took over three years to have an intermittent hardware issue to be repaired on the phone line. The issue was due to a damaged component that was part of Bell's local POTS service, and affected several other customers feed from the same service areas. Once an apt Bell Technician finally uncovered the problem (the issue with a subterranean device that several phone lines connected to), it took another four months for a different division of Bell to repair it.

UPDATE (5/09)

Bell has increased the cost of the modem rental. Take note that Bell does not included the cost of the rental in any of the promotional materials. Because the services is useless without a modem there is no justification for doing this and misleads the customer.

UPDATE (7/09)

Bell has changed their plan pricing packages and removed the 7MBSP service. Caps have also been lowered across the board on all plans (legacy plans are exempted). Potential customers that are still interested in sighing up (you really should not sign up with Bell) should note that the promised speed and actually real world results will show that AT BEST your service WILL BE 15% slower then advertised due do the nature of DSL technology. Examine all contracts, user agreements and related documentation carefully, as none of the advertising provides the actual cost of service, further more the prices advertises are lower then what the customer will pay because of auxiliary charges, fees and related hidden costs.

UPDATE (8/09)

Bell received approval for UBB billing from the CRTC; UBB allows Bell to move to usage based billing. It is expected that Bell will reformat their offerings to included usage in the very near future and that a typical bill will include a flat service cost, modem fees, usage fees, over usage fees, plus any other administrative fees and related hidden costs they wish to conger up.

UPDATE (1/10)

Bell Canada has discontinued operation of their POP servers (proxy gateway servers that directed traffic into the MSN mail system) replacing them with the “Hotmail” HMPOP servers. Users are required to change the settings of their mail client so that Bell may continue to cut costs and outsource more of its infrastructure to foreign corporate partners. 310-SURF support is still sub-par, users are recommended to use an Ouija board for pertinent information and technical answers.

UPDATE (2/10)

Bell Canada has increased the cost of HSE and other legacy plans to force users to switch into capped plans.

UPDATE (4/10)

A technical issue has given me the opportunity to reassess Bells technical support, but only for the staff at the Bell Direct forum. Unlike the conventional phone or chat support offered by Bell (a.k.a. the support sinkhole), the small, capable, friendly, human staff at Bells Direct Forum hosted on this website, can and do have the ability to respond to customer complaints, technical questions and general inquires in an efficient, timely and satisfying manner. As such I have bumped up my rating regarding their technical support.

UPDATE (6/12)

Done with them, bi-yearly price hikes and zero improvements to their local infrastructure puts them as the most overpriced ISP in the area. Speeds are still at sub Fibe levels and show no signs of improving. Again only the cost of service has been increasing and with Bell's on again off again usage caps they are the least desirable service. Bye Bye Bell

A reminder to anyone that goes ahead and has to have service with Bell, read the fine print and explore every little *, + , #, or subscript that spells out additional fees or secondary terms of conditions that relate to the product you are interested in. Bell's presale information is poor and the total cost of the product once additional fees and conditions apply is not what they show you in their advertising.

member for 9.9 years, 4501 visits, last login: a few hours ago
updated 186 days ago

Comments:

Review by W16 See Profile

  • Location: Foxboro,ON
  • Cost: $34 per month (12 month contract)
  • Install: about 4 days
  • Telco party Bell Canada
Good "Somewhat stable"
Bad "Extremely slow, new caps, horrible tech support"
Overall "Go with Teksavvy or cable"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

Simple, paying for 5megs getting 1.7megs... this has been going on for over a year. It was something of a spit in the face when Bell announces the new 5meg service while I was still languishing at 1.7megs.

Also, Bell sells customers 5megs and then secretly gives them a lower profile without notification. I make it a point to speedtest all of the people I know who are currently on Bell HiSpeed. So far, I have discovered three different family members (out of four) paying 50 bucks a month and only receiving 1 or less. Needless to say these accounts have been cancelled...you're welcome Bell.

To be fair, my brother-in-law has Bell and is blessed enough to live near the CO. He is getting the 5megs and his connection is stable.

My contract will soon be up, and I will be requested by Bell to re-sign with the new 30 GB cap. I will not, and instead will move to Teksavvy unlimited Dry DSL with VOIP. I will still only be able to get 1.7megs but at least the customer support will be "supportive".

Summary: crappy speeds+horrible tech support+misleading sales=Bell

Update: I've been with Teksavvy ever since, and could not be happier. I ended up getting home phone and DSL through Teksavvy. Despite the anti-competitive moves that Bell has been making (ie, throttling, and UBB), I will be staying with Teksavvy for the foreseeable future.

member for 8.3 years, 1486 visits, last login: 1 days ago
updated 198 days ago

Comments:

Review by Barry See Profile

  • Location: Burlington,ON
  • Cost: $64 per month (24 month contract)
  • Install: about 2 days
  • Telco party Bell Canada
Good "Fast, unlimited, reliable and at a great price"
Bad "Customer service wait time on phone"
Overall "Not having to check my usage is great"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings well above consensus)

My Other Reviews

·Start Communicat..
I ordered Fibe 25/10 in late November and was up and running within 48 hours after the order was placed. Impressive. The price was $64.35 including tax ($64.95 + $10 for unlimited - $18 credit) and the install took about three hours. The technician did an excellent job with the wiring and mounting of equipment as well as making fun of said company. I was worried about the Sagemcom 2864, but have had no issues with it whatsoever and I am very happy with the service. That is until I have to renegotiate after my 24 month contract.

The only complaint I have is the wait times on the phone, but that can be avoided for most issues by using direct support.

member for 6.1 years, 2837 visits, last login: a few hours ago
lodged 218 days ago

Comments:

Review by Bagnon See Profile

  • Location: St Catharines,ON
  • Cost: $53 per month
  • Telco party Bell Canada
Good "None"
Bad "No value. Terrible latency. Just all around bad."
Overall "STAY AWAY."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·Start Communicat..
High latency. Inefficient peering. High price. Low caps. No value.

I'll make this simple.

If you game online. Stay away. Latency is atrocious as they are the only company that peers away from Toronto. If you want fast speeds with good value. Again, stay away. The price you pay for Bell services doesn't equate to any value. Speeds are low compared to other companies and base data caps are crazy low.

This is a trace route to a dedicated game server in Toronto. I live 111km's away in St. Catharines.

Tracing route to 208.68.90.171 over a maximum of 30 hops

1 1 ms 1 ms 1 ms mymodem
2 23 ms 22 ms 22 ms bas1-stcatharines11_lo0_SYMP.net.bell.ca [64.230.200.212]
3 23 ms 22 ms 23 ms dis6-stcatharines10_7-1-0_100.net.bell.ca [64.230.57.204]
4 37 ms 36 ms 35 ms bx5-chicagodt_xe5-0-3.net.bell.ca [64.230.186.82]
5 37 ms 36 ms 36 ms xe-1-0-6.ar2.ord1.us.nlayer.net [69.31.111.97]
6 35 ms 35 ms 34 ms ae2-40g.cr2.ord1.us.nlayer.net [69.31.111.149]
7 59 ms 48 ms 48 ms xe-0-0-1.cr1.nyc2.us.nlayer.net [69.22.142.86]
8 68 ms 59 ms 58 ms xe-0-0-0.cr1.tor1.ca.nlayer.net [69.22.142.146]
9 57 ms 58 ms 58 ms as40028.xe-3-3-0.cr1.tor1.ca.nlayer.net [69.31.143.158]
10 137 ms 107 ms 88 ms ar1.yyz01.3z.ca [208.68.88.177]
11 58 ms 57 ms 57 ms 208.68.90.171

Trace complete.

Disregarding the 3z.ca latency, you can see the hoops your line goes through. Bell has decided to bypass Toronto completely and go with a, more then likely, cheaper peering service located in Chicago. (I even see a hop that may be located in NYC.)

2 problems for me arise here. 1) Bell makes $20 Billion in revenue but won't support Canadian companies. Unacceptable. 2) Being routed to Chicago, so inefficiently, means my data is theoretically being somewhat "lost" as well as being spied on by a foreign government. I don't agree with either of these. Not to mention out sourcing jobs to the middle east with their call centre.

In conclusion, Bell has completely lost touch with what they are suppose to be doing as a large Canadian corporation. Providing the best service possible as well as providing jobs for Canadians. They have abandoned both ideals. And for what? To please stockholders. So sad. I DO NOT RECOMMEND.

STAY AWAY.

member for 14 years, 3218 visits, last login: 7 days ago
updated 256 days ago

Comments:
reiyu

join:2014-01-08
North York, ON
Reviews:
·TekSavvy DSL

Moving to Teksavvy

If you're moving to Teksavvy for their DSL service, you might want to rethink. The modem that they use (SR505n) is indeed better than Bell's Sagemcom without the sync-no-surf issue, but it has its own problems with IPv6 and UPnP which makes the modem crash. This is caused by the custom firmware Teksavvy put in the modem. Modems from Acanac and Start don't suffer these problems as they are using stock firmware. If you're moving to Teksavvy, do yourself a favor and buy a modem from Acanac or Start first.

aefstoggaflm
Open Source Fan
Premium
join:2002-03-04
Bethlehem, PA
kudos:7
Reviews:
·PenTeleData
·Verizon Online DSL

Re: Moving to Teksavvy

#1 I point to and quote from »Re: Modem/router(not in bridge mode) + router

quote:
There are some good reasons to have a modem bridge rather than route. I can't speak for all modems, but generally speaking:

1. Modems don't have much memory compared to a good router, so open a few sessions from the LAN and watch as connections get dropped, or worse, the modem/router just locks.

2. Modems tend to lack features compared to a good router. Things like QoS, DHCP reservation, VPN, uPNP, static routes, etc get left out. You can provide your own router behind the modem, as you did, but this can lead to other complications, such as

3. Double NAT. Most things can be made to work with double NAT, just as it's entirely possible to assemble a jigsaw puzzle while wearing oven mitts. It takes longer and the probability of making a mistake while setting it up or troubleshooting goes up. Simplicity is a good rule to live by when setting up networks.


#2 Advice to OP:

a) Get your own RJ-45 WAN Port route

b) Get that modem into bridge mode. As how to do that, you may need help from your ISP.
--
Please use the "yellow (IM) envelope" to contact me and please leave the URL intact.

Bagnon
Snoogans

join:2000-11-19
St Catharines, ON

2 edits

Cable

I have purchased a compatible cable modem (DCM476) and will be going with Start Communications next week. Just waiting to get paid.

Review by SPulcini See Profile

  • Location: undisclosed location
  • Cost Contract price not specified.
  • Telco party Bell Canada
Good "Excellent reliability, good (low) latency"
Bad "Expensive without discounts, non-Canadian technical support"
Overall "Connection is extremely reliable, tech support is shamefully poor"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

2014-Apr-03 Update:

When I checked with them last year, they agreed to upgrade the service to the 15/10 offering, and also offered promotional pricing roughly equal to a $10 monthly discout. They also waived the technician's visit and upgrade fees. At first, the line was provisioned for the full 15/10 rates, and seemed to be working well. However, they later reduced the upstream speed to 7 Mbps, claiming that the line could offer no better. This was not a major issue for me, and the service has continued to be very reliable.

My complaints begin with the recent expiry of the promotional pricing and another rate increase early this year, on each of the VDSL2 service and associated POTS line. Despite the reliability of the services, I think I'm about ready to give the independents another chance.

Original review from early 2013:

This site doesn't seem to recognise the fact that the Sympatico brand is no longer used, so it seems that this review belongs here.

I have been using Bell's Internet services, under one name or another, for about 13 years. For context, this started when they first deployed the Nortel 1 Meg Modem platform in my area.

Except for performance and reliability problems when the service was first installed (which were caused by our old inside wiring), connection reliability has been outstanding, and speeds received have generally been as advertised. In all the time we have been using the services, I think we have had a few days of total down-time, including the old scheduled maintenance times they used to announce.

Early on, tech support seemed to be offered from call centres within Canada, and was actually respectable; not great, but courteous and tolerable. Since it was out-sourced, it has been useless at best. The only consolation is that the direct support forum is available on this site, and they have generally been quite efficient at addressing my concerns to date.

Up until about November 2012, we were using the Fibe 10/7 service, on their VDSL2 FTTN platform, via the provided CellPipe 7130. Around that time, we received a message that the service would be upgraded to 12 mbps downstream at no charge, and our upload speed would remain the same. A few weeks later, the notification of a $3/month increase was received via e-mail, claiming that it was due to extensive network upgrades.

The reliability of the connection continues to be outstanding, and all speed test results generally show results of at least 12/7 (sometimes *slightly* lower), and latency to nearby sites is usually between 4 and 8 ms.

The problem I am having is not with the service itself, but the pricing. The discount we had been offered expired recently, so we are now paying $15 more per month, in addition to the $3/month increase. Also, they are still charging the old "Upload Speed Upgrade" fee, bringing the monthly pre-tax, total to $62.95 (minus $4 bundle discount). This ends up costing more than we would be paying if they had simply moved us to the newer 15/10 package.

On another pricing-related note, I should add that, at $2.50/GB, their overage rates border on robbery. Combined with their comparatively low monthly transfer allowances and $30/month "unlimited data" add-on ($10/month with three or more bundled services), you either have to have modest transfer requirements, or should probably consider looking elsewhere, if you trust the independents.

I have raised the 12/7 versus 15/10 pricing issue on the direct forum, so we'll see if anything comes of it. I could always consider one of the other DSL providers, given that I already own two working ADSL2+ modems, and may even get a lower monthly bill and more appealing monthly transfer allowances, but I am hesitant, given my previous experiences with trying to change providers.

For those who are curious, I tried two other providers (neither of which exists any longer) some years ago, when Bell first tried usage-based billing. One never got me connected at all, while still trying to bill me. Despite the fact that Bell had done their job (SpeedTouch Home I had purchased had sync; old Nortel to be returned to Bell no longer worked, obviously), they never issued a PPPoE ID or password that worked. The other provider managed to get me connected, and seemed about as good as Bell, at first. Then the capacity and routing issues started. These were all at their end, as I still had sync at the appropriate rates, cell loss rates were reasonably low, and I could usually connect and (maybe) reach their mail/Web server, but not much, if anything, outside their office. With those experiences, I went back to Bell and have had very few problems, other than a bit of congestion around 2005/2006 or so.

member for 12.3 years, 102 visits, last login: 221 days ago
updated 258 days ago

Comments:

Review by sunday8pm See Profile

  • Location: undisclosed location
  • Cost: $114 per month
  • Install: about 10 days
Good "super fast, low ping, no contract, fixing issues costs 0$, cheaper monthly bill than indies"
Bad "low cap, install/repairs coordination is a nightmare, the sagemcom router is crap"
Overall "if you can put up with the low cap and get a good discount (student promo for example), go for it"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings match consensus)

My Other Reviews

·voip.ms
Soooo, an update (27-3-2014):
I moved to an area where I could get Bell's FTTH 50/50 offer for about 57$/month with a 250 Gb cap.

I received several of these 0.00$ paper bills in the mail. The fee for paper bills is 2$. I was charged several times 2$ to receive a 0$ bill I never asked for. I wasted some time over the phone but got them all reversed eventually.

Now, Bell offered me unlimited for 10$ instead of the regular 30$ back in October even though I only had 1 service. But they changed their mind this month and it's back to 30$. I called and was told that I am "lucky they only charge me from today and not for all the previous months since I have the option". Wait, what? You change the terms we agreed upon and I should be thankful? Nope, I will cancel my service, nove to cable and file a formal complaint. I'm tired of being bullied by Bell.

------
Original review:
So, yes, it's Bell. I disapprove the way they are trying to kill competition and making indie's business hell.

But I was too broke to go with an indie. Bell offered a student promo, 50$ for 25/10 and 250Gb, free install, free router (no rental) and no contract. Hard to say no.

Install coordination was a nightmare (1 tech never came, the other one called in the morning and arrived late afternoon). We had to get a repair within the first week because there was cross-talk from a dodgy install from the first tech, this was also a coordination joke with 1 tech never dispatched, another missed appointment (tech didn't come and didn't call) and finally someone came to fix it.

I put the sagemcom in bridge mode with my own router because the SC is anything but a router.

After that, I have no complaints. It was fast, near 100% uptime and I never had any billing errors.

member for 4.5 years, 559 visits, last login: a few hours ago
updated 265 days ago

Comments:

Review by adwanmu See Profile

  • Location: Hoboken,Hudson,NJ
  • Cost: $65 per month
  • Telco party Bell Canada
Good "Reliability"
Bad "only 5Mbps down available "
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

The service was good for some time, I got one down time for the last 8 months, and two times the download speed was 0.60Mbps.

most of the time the down speed around 2.3M, and the up 0.40

the customer service was great, and I do not wait too much on the line.

If you are a light user and what you do is browsing, go ahead, otherwise go for cable (in Windsor Ontario)


member for 1 year, 86 visits, last login: 141 days ago
updated 270 days ago

Comments:






Review by thejames See Profile

  • Location: Whitby,ON
  • Cost: $50 per month
Good "they matched a competitors price + more usage"
Bad "price continued to creep up"
Overall "VERY surprised Bell matched TekSavvy..."
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

My Other Reviews

·Bell Fibe
Had my total Bell bill (sat.TV + DSL 25/10 + 190 GB) reduced to $104 due to some major billing problems. Over the last year and a half the bill crept up to $140.

I seriously looked at going to TekSavvy as the service was cheaper for the same speed and had more usage (300 GB).

I call Bell up today and quite calmly told them I was cancelling my Internet service as TekSavvy was offering the same but cheaper. Also told her I was unhappy about my "bill creep". I literally was calling up to cancel... the price is just ridiculous. The first words out of my mouth were "I'd like to cancel my Bell Internet service." No BS. Just said it in a matter-of-fact manner.

She told me she'd look to see what they could do... came back and said they could offer 25/10 + 350 GB for $44.95 (which is what I would have paid at TekSavvy... $39.99 + $5 for dry loop).... so they matched the price and tacked on an extra 50 GB. I couldn't say no. I told her I was pleasantly surprised they could do that...

To myself I wonder if this is really what it takes? I wasn't going in threatening to cancel... I was going to cancel. They lowered my price... I have no reason to cancel now. The service has always been good for me in Whitby just have problems with Bill Creep.

member for 297 days, 0 visits, last login: 297 days ago
updated 297 days ago

Comments:

steve1818

@bell.ca

bell service

absolute crap for what is being paid, their so called fast is about a snails pace and keeps crashing prices keep going up customer service doesn't care 4 words STAY AWAY FROM BELL

Review by rewket See Profile

  • Location: Longueuil,QC
  • Cost: $50 per month
  • Install: about 1 days
  • Telco party Bell Canada
Good "Perfect for gamers"
Bad "MFING BILLING"
Overall "I just like my pings"
Pre Sales information:
Install Co-ordination:
Connection reliability:
Tech Support:
Services:
Value for money:
(ratings above consensus)

I Don't have much to say, i just want to get rid of that "please review blahblah"
Sympatico is the greatest isp to have in canada since it outpasses videotron by a lot stability wise and ping wise and speedwise etc. Tech support is actualy worse than videotron's but whatever... if you bitch a lot you get what you want AT SOME POINT. pings are in the top 5 of all connections in north america (sub 30's) speeds: 2600/686 even though im 3km away at least from the central(had to bitch forever to get em to let me on it)

---
now close to the central
can get all the new speeds upgrade, very smooth pings, upload WAY better than before (got like
6k/s extra at least)

Only problem is they keep messing up my bills.

-
2013:
FIbe 15/10. Extremely low stable pings. 40ms Indiana, 30ms chicago, 18ms VA/NY, 55ms TX. Unlimited and untill the day i got fibe tv they gave me 25 instead of 15mbps.

Fibe TV is quite meh. Compression is massive so quality is more like a cheap XvID than 720p or 1080p and the menu system is very annoying(it shows ALL the channels you dont pay for and if you want to make a list of the channels you have it gets quite hard).

billing is total crap im going on 6months with extra charges or missing rebates.

update 2014:

Pings in october 2013 went to crap. I get packetloss and bad routing everywhere. I ping 40 to toronto, 40 to NY/VA, 40 to CHI and 80 to TX. My local pings are the same so bell switched to shitty routing outside their network. I dont know if it has anything to do with when i switched to unlimited i started doing 700gb a month.

member for 11.3 years, 1550 visits, last login: 1 days ago
updated 308 days ago

Comments:

raja

@bell.ca

Internet Bill

Be careful with the Bell representative, when you are renewing your internet contract. They offered the lower price to keep the customer & then you will get the higher bill from the next month...they did not accept there mistake & no body listen & you will have to spend 1-2 hrs on the phone & it is useless...they are not ready to provide the telephonic conversation recording

Review by doc67 See Profile

  • Location: Coldwater,ON
  • Cost: $75 per month
  • Telco party Bell Canada
Bad "Poor Internet speeds, Poor Customer Service, Questionable billing practices"
Overall "Avoid at all cost!"

What can I say about Bell. I have been with them for over 20 years and apparently customer loyalty means nothing to them.

I received my latest bill from them that includes: home phone, internet, Cell and TV. When I looked at the bottom line, I noticed that it was $50 more than the previous month. After reviewing the details, each service had increased significantly. So, I called their billing support line and was told that they were all standard increases. After a rant of explitaves on my part, that is still hovering in the space over my house, I was transferred to customer loyalty. After another hour, I was given "Promotional" price drops on everything..... So, in a year they all will go back up to the stupid prices. Good thing is that I have a year to switch everything out of Bell.

One would think that they would treat a long term customer better than this. The new Bell Canada is nothing more than a bunch of douchy con artists playing games to maximise thier revenue. Good luck people, I'm a moving over to Techsavvy, Shaw and Rogers.......

member for 6.7 years, 8 visits, last login: 315 days ago
lodged 316 days ago

Comments: